JP2006139396A - Article/service providing system and method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To enable a user to easily purchase an article or to receive service in an accommodation. <P>SOLUTION: A television 119 via an IP-STB 120 installed in the guest room of accommodations 103 where a user who travels to a tourist resort stays enables the user of the guest room to browse information supplied from a local information terminal 113 which provides the accessible information of the tourist resort, and to make a request for the provision of any article or service desired by the user in the provided information. Then, an order receiving server 110 makes arrangement on the basis of the request to enable the provision of the article or service. At that time, a customer server 114 collectively manages a charge for the provision of the article or service and an accommodation charge. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to an article / service providing system and an article / service providing method for providing an article or service to a user who uses an accommodation facility.

  Conventionally, when a user who travels to a sightseeing spot and uses an accommodation facility purchases a special product of the sightseeing spot as a souvenir, the user goes to a souvenir shop that has been investigated in advance with a guidebook etc. Then take it home.

  In addition, when a user participates in a local event or the like, he / she applies to the reception of the accommodation facility or the event planning company to participate in the event.

In recent years, a computer that can be connected to the Internet has been installed in the guest room of the accommodation facility, and a database of regional special products managed by the accommodation facility is accessed from the installed personal computer via the Internet line, and the desired regional special product There has been considered a method of eliminating the trouble of visiting a souvenir shop by ordering a product so that the product ordered on the spot is delivered to the guest room (see, for example, Patent Document 1).
JP 2001-253511 A

  However, when a user participates in a local event or the like, there is a problem that it takes time to go to the front desk of the accommodation facility or the event planning company and apply for participation.

  In addition, in the method described in Patent Document 1, since the product ordered by the user is delivered directly to the guest room, the user does not have to travel to the souvenir shop, but the user receives the product delivered to the guest room. There is a problem that you have to take home and your return luggage increases.

  The present invention has been made in view of the problems of the conventional techniques as described above, and is an article that allows a user to easily purchase an article such as a souvenir or receive a service at an accommodation facility. / Service providing system and article / service providing method.

In order to achieve the above object, the present invention provides:
An article / service providing system that provides articles and services to users staying at an accommodation facility,
An information providing server for providing tourist information of a sightseeing spot,
Communication means installed in a guest room of the accommodation facility and accessible to the information providing server;
An ordering server that arranges provision of goods and services based on the conditions when the conditions including the type of goods and services and the provision method are specified using the tourist information provided to the communication means from the information providing server; Have

Further, the communication means has unique identification information, and when the condition is designated, transmits the condition and the identification information to the ordering server,
The order server specifies the user using the identification information.

Further, the ordering server calculates the amount of goods and services provided based on the conditions specified by the communication means,
It has a sales management server which adds the provision amount of the goods and services calculated by the ordering server to an accommodation fee and registers it.

In addition, an article / service providing method for providing articles and services to a user staying at an accommodation facility,
A process of providing tourist information of a sightseeing spot to a communication means installed in a guest room of the accommodation facility;
And processing for arranging provision of goods and services based on the conditions when the communication means designates conditions including the type of goods and services and the providing method using the tourism information.

Also, identification information unique to the communication means is set,
When the condition is specified, the user is specified using the identification information.

In addition, a process of calculating the amount of goods and services provided based on the conditions specified by the communication means;
And a process of registering the calculated provision amount of the goods or services in addition to an accommodation fee.

  In the present invention configured as described above, after the tourist information of the sightseeing spot is provided from the information providing server to the communication means installed in the guest room of the accommodation facility, the communication means is provided from the information providing server. When conditions including the type and provision method of goods and services are specified using tourism information, the designated conditions are sent to the ordering server, and the ordering server provides goods and services based on the sent conditions. Will be arranged.

  In this way, the designated goods and services are provided by the designated provision method only by specifying the conditions including the type of goods and services and the provision method in the guest room of the accommodation facility. You can easily purchase goods and receive services.

  As described above, in the present invention, the designated article or service is provided by the designated provision method only by specifying the condition including the type of article or service and the provision method in the guest room of the accommodation facility. Therefore, the user can easily purchase an article or receive a service at the accommodation facility.

  Embodiments of the present invention will be described below with reference to the drawings.

(First embodiment)
FIG. 1 is a diagram showing a first embodiment of an article / service providing system according to the present invention.

  As shown in FIG. 1, the present embodiment includes a server and a terminal provided in a tourist information center 102 that provides information on sightseeing spots, and a server, a terminal, and a television provided in an accommodation facility 103 where a user stays. The user terminal 124 provided in the user's home 107 of the user who uses the accommodation facility 103, the order reception terminal 122 of the seller 105 that sells the special product of the sightseeing spot, and the sales purchased by the user An order reception terminal 123 of a delivery company 106 that delivers a special product of the company 105 to the accommodation facility 103 or the user's house 107, and a mobile terminal 108 with a user's Internet connection function connected via the mobile phone network 104. Can be connected via the Internet 101.

  The tourist information center 102 registers the user's article purchase information and various service usage information, and the merchandise sales information and various service information of the seller 105 in the database 111, and searches and collates each information registered in the database 111. An ordering server 110 to be processed, and a mail server 112 that transmits an e-mail to the user's mobile phone 108 and the user's house 107 regarding article sales information and various service information registered in the database 111 and managed by the ordering server 110 A local information terminal 113 for constructing and providing local tourism information, special product sales information, various service information and community information, and an order server 110, a mail server 112 and a local information terminal 113, and the outside and the Internet 101 Connected through various sightseeing in the area And the WWW server 109 is an information providing server to be distributed to the Internet is provided as Web information distribution.

  On the reception side of the accommodation facility 103, there are a reception terminal 118 that accepts reservations for user accommodation, a sales management server 116 that manages prices of goods purchased by the user, charges for various services used, and accommodation charges, The guest card that the person fills out at the time of check-in is read by the scanner 117 with OCR (Optional Character Reader) software, and the information converted into data is transmitted. The information of the guest and the reservation information of the user received at the reception terminal 118 And a customer server 114 for registering and managing the database in the database 115.

  On the guest room side of the accommodation facility 103, an IP-STB 120 that converts Web information distributed via the Internet into a video signal and outputs it to the television 119 serving as a communication means with the tourist information center 102; A remote controller 121 for operating the television 119 is provided.

  A user terminal 124 provided in the user's home 107 is configured so that the user can access the tourist information center 102 via the Internet 101.

  Further, the order reception terminal 122 provided in the distributor 105 receives orders for the purchase of special products from the user, and the order reception terminal 123 provided in the delivery company 106 is a special product purchased from the users. Is to accept delivery.

  The article / service providing method in the article / service providing system configured as described above will be described below.

  First, in the article / service providing system shown in FIG. 1, a process from when a user makes a reservation for accommodation to the accommodation facility 103 until check-in and registration of the guest data will be described.

  FIG. 2 is a diagram for explaining the processing from when the user makes a reservation for accommodation to the accommodation facility 103 until the user data is registered in the article / service providing system shown in FIG. It is a flowchart.

  When the reception terminal 118 of the accommodation facility 103 receives a notification of a reservation for accommodation from a user who wishes to stay, a request for confirmation of the latest accommodation reservation status of the accommodation facility 103 is made from the reception terminal 118 to the customer server 114. (Step S1) In the customer server 114 for which the confirmation request has been made, the latest accommodation reservation status is acquired from the database 115, and the acquired latest accommodation reservation status is transmitted to the reception terminal 118 (Step S2).

  When the latest accommodation reservation status transmitted from the customer server 114 is received at the reception terminal 118 and displayed on the screen of the reception terminal 118, and there is a vacancy in the conditions desired by the user, the user's desired stay date, etc. When the accommodation conditions are designated by an employee of the accommodation facility 103 and user information such as the user's address, name, telephone number, and email address is entered, the designated accommodation conditions and the entered usage The information of the person is transmitted from the reception terminal 118 to the customer server 114 (step S3).

  When the conditions and information transmitted from the reception terminal 118 are received by the customer server 114, the received conditions and information are once registered in the customer server 114 (step S4). In addition, a reservation confirmation list describing that a reservation has been made is transmitted to the reception terminal 118 (step S5).

  Then, when the user arrives at the accommodation facility 103 on the staying date reserved by the user and checks in, the user's information such as address, name, telephone number, and e-mail address is entered on the accommodation card. Is read by the scanner 117 with OCR (Optional Character Reader) software, the read information is converted into data, and the converted information is transmitted to the customer server 114 (step S6).

  When the information transmitted from the scanner 117 is received by the customer server 114, the received information is temporarily registered in the customer server 114 (step S7) and collated with the user information registered at the time of reservation. (Step S8).

  Thereafter, collation is performed in the customer server 114, and information about the confirmed user is registered in the database 115 as guest data (step S9).

  Next, in the article / service providing system shown in FIG. 1, processing from when information is provided from the tourist information center 102 to the user until the article is ordered will be described.

  FIG. 3 is a flowchart for explaining processing from when the information is provided to the user from the tourist information center 102 until the article is ordered in the article / service providing system shown in FIG.

  When the user operates the remote controller 121 provided in the guest room of the accommodation facility 103 to connect to the Internet 101 from the TV 119 via the IP-STB 120, the tourist information in the WWW server 109 provided in the tourist information center 102 is displayed. The site is accessed (step S11). When the tourist information site is accessed, the tourist information is distributed from the WWW server 109 to the guest room of the accommodation facility 103 via the Internet 101, converted into a video signal by the IP-STB 120 and output, and the output video signal is It is displayed on the screen of the television 119 (step S12).

  FIG. 4 is a diagram showing an example of a screen displayed on the television 119 when the tourist information site is accessed in the article / service providing system shown in FIG.

  As shown in FIG. 4, event information, facility information, food / beverage / shopping information, and special product shopping information contents are displayed on the screen of the television 119 as sightseeing information, and the cursor movement button of the remote control 121 is operated. , The desired content is selected.

  FIG. 5 is a diagram showing an example of a screen displayed on the television 119 when the special product shopping information is selected from the contents shown in FIG.

  When the special product shopping information is selected by the user on the screen shown in FIG. 4, the screen shown in FIG. 5 is displayed on the screen of the television 119. In the screen shown in FIG. 5, seafood, sweets, agricultural products, local sake / beverages, crafts, and local dishes are displayed as special product shopping information, and the cursor movement button on the remote controller 121 is operated. , The desired content is selected.

  FIG. 6 is a diagram illustrating an example of a screen displayed on the television 119 when a seafood is selected from the contents illustrated in FIG.

  When a seafood is selected by the user on the screen shown in FIG. 5, the screen shown in FIG. 6 is displayed on the screen of the television 119. In the screen shown in FIG. 6, the contents of snow crab (middle), snow crab (large), and rock oyster are displayed as marine product information. When the column for ordering a product is selected, the screen is switched to a screen for inputting purchase conditions next.

  FIG. 7 is a diagram showing an example of a screen displayed on the television 119 when an order is designated on the screen shown in FIG.

  When an order is specified on the screen shown in FIG. 6 as described above, as shown in FIG. 7, items for receiving a product, a payment method, and an estimated departure time of accommodation facilities are displayed on the TV 119 as purchase conditions. Displayed on the screen. Then, when the user operates the cursor movement button of the remote controller 121 for each item to select the item and the transmission field is selected, the purchased product data and purchase condition data selected from the television 119 are used as request information on the WWW server. 109. At that time, in order to enable the WWW server 109 to identify the guest room, identification data of the IP-STB 120 serving as identification information is also transmitted to the WWW server 109 together with the request information (step S13). In FIG. 6, snow crab (medium) is selected, and a product number (not shown) that uniquely indicates this snow crab (medium) is the purchased product data.

  When purchased product data, purchase condition data, and IP-STB identification data are received by the WWW server 109, each received data is transmitted to the ordering server 110 (step S14).

  Then, the purchase server data, purchase condition data, and IP-STB identification data transmitted from the WWW server 109 are registered in the ordering server 110, and the accommodation facility 103 is determined from the IP-STB identification data. A request for confirmation of user data is made (step S15). Purchased product data is also transmitted from the ordering server 110 to the customer server 114.

  Further, in the ordering server 110, the purchase amount including the service usage fee is automatically calculated based on the purchased product data and the purchase condition data, and the order reception data with the reception number assigned and assigned is the TV 119 and the customer. It is transmitted to the server 114 (step S16).

  The order acceptance data transmitted from the ordering server 110 is displayed on the screen of the television 119 (step S17), whereby the user confirms that the order has been successfully accepted, the purchase details and the amount paid to the accommodation facility 103. Can be confirmed.

  In step S15, at the customer server 114 requested to confirm the user data from the ordering server 110, the user staying in the room where the IP-STB 120 is installed at the date and time when the purchase request is made is stored in the database 115. (Step S18), the user data of the searched user is transmitted from the customer server 114 to the ordering server 110 (step S19).

  In the ordering server 110, purchased product data, purchase condition data, and user data transmitted from the customer server 114 are transmitted to the database 111 (step S20), and each data received in the database 111 is registered (step S21). Thereby, it becomes possible to access from each terminal or server in the tourist information center 102 when necessary.

  Further, in the ordering server 110, the merchandise dealer 105 is identified from the purchased product data, and the purchased product data, the purchase condition data, and the user data are transmitted as order information to the order receiving terminal 122 of the identified merchant 105. (Step S22).

  In the order reception terminal 122 of the seller 105 to which the order information has been transmitted, the sales price to the accommodation facility 103 is determined by the commodity reception selection item of the purchase condition data in the order information (step S23). For example, a high discount rate may be set for an accommodation facility 103 with a large sales amount. Therefore, in step S18 and S19, it is possible to add a special product sales result as a usage fee of the accommodation facility 103 simultaneously with the confirmation of the user. When the ordered item is shipped, an order code for identifying the item is assigned (step S24).

On the other hand, in the ordering server 110, when the accommodation facility 103 or the delivery destination is selected in the product receipt selection item of the purchase condition data, the delivery company 106 of the article is specified by the area of the delivery destination, and the purchase product data, purchase The condition data and the user data are transmitted to the order receiving terminal 123 of the specified delivery company 106 (step S25).
The ordered goods are transferred from the seller 105 to the delivery company 106 and delivered by the delivery company 106 to the accommodation facility 103 or the delivery destination designated by the user by the time designated by the user. The delivery fee is charged from the delivery company 106 to the accommodation facility 103.

  Next, processing related to billing and payment for services provided by the goods / service providing system shown in FIG. 1 will be described.

  FIG. 8 is a flowchart for explaining processing relating to billing and payment for goods and services provided by the goods / service providing system shown in FIG.

  From step 2-A shown in FIG. 3 to step 2-A shown in FIG. 8, the customer server 114 transmits user data and purchased product data to the database 115 (step S31). The transmitted user data and purchased product data are registered in the database 115 in order to manage that the product is handled at the accommodation facility 103 (step S32).

  In the customer server 114, the sales price data transmitted from the ordering server 110 in step S16 is transmitted to the sales management server 116 (step S33).

  Then, in the sales management server 116, the sales price data transmitted from the customer server 114 is added to the accommodation fee and registered as the amount charged to the user (step S34).

  Thereafter, when the user checks out, the reception terminal 118 charges the sales management server 116 with the amount data of the user's usage fee (step S35). In the sales management server 116, the amount data used in the accommodation facility is searched between the check-in and the check-out by the user, and the searched amount data is transmitted to the reception terminal 118 (step S36). At this time, the user who purchased the special product is also charged a sales amount corresponding to the purchase conditions. Based on the amount data transmitted to the reception terminal 118, payment is made from the user, and when payment completion data is input, the fact that payment has been completed is transmitted to the sales management server 116 (step S37).

  FIG. 9 is a diagram showing an example of the relationship between purchase conditions and payment amounts set in the article / service providing system shown in FIG.

  As shown in FIG. 9, the payment amount is determined based on the product receiving method selected by the user.

  Next, in the article / service providing system shown in FIG. 1, processing that is performed at the tourist information center 102 after the user has finished traveling will be described.

  FIG. 10 is a flowchart for explaining processing performed in the tourist information center 102 after the user has finished traveling in the article / service providing system shown in FIG. This processing is considered to be an activity aimed at attracting customers, such as revisiting in the future, by providing the tourist information center 102 with regional information with special benefits to the user, thereby promoting interaction between the region and tourists. It is done.

  The mail address in the user data registered in the database 111 in step S21 shown in FIG. 3 is transmitted from the database 111 to the mail server 112 after the user has finished traveling (step S41). (Step S42).

  On the other hand, if there is new information in the regional information terminal 113, the content is created and uploaded to the WWW server 109 (step S43). The WWW server 109 to which the new information has been uploaded is required to send an e-mail with an overview of the newly arrived information uploaded to the registered user's mail address to the mail server 112 (step S44). .

  Then, in the mail server 112 that has received a mail transmission request from the WWW server 109, an e-mail on which an outline of new arrival information is posted is transmitted to the user. At this time, a password is attached to the text so that only the user can view it (step S45).

  The electronic mail transmitted from the mail server 112 is received by the user's mobile phone 108 or the user terminal 124 (step S46).

  After that, when access is made based on the received content at the mobile phone 108 or the user terminal 124, an authentication page for access to the page providing the user privilege information is displayed, and the password attached thereto is displayed. When entered, access to the community page for members becomes possible (step S47), and privilege information for the user is transmitted from the accessed WWW server 109 to the mobile phone 108 or the user terminal 124 (step S48). . The transmitted privilege information is received by the mobile phone 108 or the user terminal 124 and displayed on the screen (step S49).

(Second Embodiment)
As shown in the first embodiment, it may be possible to provide a service instead of selling goods to a user staying at the accommodation facility 103.

  FIG. 11 is a diagram showing a second embodiment of the article / service providing system of the present invention.

  As shown in FIG. 11, in this embodiment, a service provider 201 provided with a reservation reception terminal 202 that accepts a reservation for service provision from a user is provided instead of the seller 105 and the delivery company 106 shown in FIG. 1. Connection to the Internet 101 is possible.

  A service providing method in the article / service providing system configured as described above will be described below.

  FIG. 12 is a flowchart for explaining processing in the article / service providing system shown in FIG. 11 from when information is provided to the user from the tourist information center 102 until the service desired by the user is ordered. .

  When the user operates the remote controller 121 provided in the guest room of the accommodation facility 103 to connect to the Internet 101 from the TV 119 via the IP-STB 120, the tourist information in the WWW server 109 provided in the tourist information center 102 is displayed. The site is accessed (step S71). When the tourist information site is accessed, the tourist information is distributed from the WWW server 109 to the guest room of the accommodation facility 103 via the Internet 101, converted into a video signal by the IP-STB 120 and output, and the output video signal is It is displayed on the screen of the television 119 (step S72).

  Thereafter, the service item desired by the user is selected by operating the cursor movement button of the remote controller 121, and when the transmission field is selected, the service data selected from the television 119 is transmitted to the WWW server 109 as request information. The At that time, in order to enable the WWW server 109 to identify the guest room, identification data of the IP-STB 120 serving as identification information is also transmitted to the WWW server 109 together with the request information (step S73).

  When the service data and the IP-STB identification data are received by the WWW server 109, each received data is transmitted to the ordering server 110 (step S74).

  Then, in the ordering server 110, the service data and the IP-STB identification data transmitted from the WWW server 109 are registered, and the accommodation facility 103 is determined from the IP-STB identification data. A data confirmation request is made (step S75).

  Furthermore, in the ordering server 110, based on the service data, the reservation reception data with the reception number assigned and assigned is transmitted to the television 119 and the customer server 114 (step S76).

  The reservation acceptance data transmitted from the ordering server 110 is displayed on the screen of the television 119 (step S77), thereby confirming that the reservation has been accepted normally.

  In step S75, the customer server 114 requested to confirm the user data from the ordering server 110, the user staying in the guest room where the IP-STB 120 is installed at the date and time when the service provision request is made is stored in the database. The user data of the retrieved user is transmitted from the customer server 114 to the ordering server 110 (step S79).

  In the ordering server 110, service data and user data transmitted from the customer server 114 are transmitted to the database 111 (step S80), and each data received in the database 111 is registered (step S81). It can be accessed from each terminal or server in the tourist information center 102 when necessary.

  In the ordering server 110, the service provider 201 is specified from the service data, and the reservation data and user data of the service are transmitted as reservation information to the reservation receiving terminal 202 of the specified service provider 201 (step S82). ).

  In the reservation reception terminal 202 of the service provider 201 to which the reservation information has been transmitted, the service provision price for the user is determined according to the desired conditions (step S83).

  The seller 105 and delivery company 106 described in the first embodiment and the service provider 201 described in the second embodiment may coexist in this system.

It is a figure which shows 1st Embodiment of the goods / service provision system of this invention. In the goods / service provision system shown in FIG. 1, it is a flowchart for demonstrating the process until a user performs a check-in after registering an accommodation in an accommodation facility, and a guest data is registered. 2 is a flowchart for explaining processing from when information is provided to a user from a tourist information center until an article is ordered in the article / service providing system shown in FIG. FIG. 2 is a diagram illustrating an example of a screen displayed on a television when an access to a tourist information site is performed in the article / service providing system illustrated in FIG. 1. It is a figure which shows an example of the screen displayed on a television, when special product shopping information is selected from the content shown in FIG. It is a figure which shows an example of the screen displayed on a television, when a marine product is selected from the contents shown in FIG. It is a figure which shows an example of the screen displayed on a television, when an order is designated on the screen shown in FIG. 7 is a flowchart for explaining processing related to billing and payment for goods and services provided by the goods / service providing system shown in FIG. 1. It is a figure which shows an example of the relationship between the purchase conditions and payment amount set in the goods / service provision system shown in FIG. 3 is a flowchart for explaining processing performed at a tourist information center after a user finishes a trip in the article / service providing system shown in FIG. 1. It is a figure which shows 2nd Embodiment of the goods / service provision system of this invention. 12 is a flowchart for explaining processing from when information is provided to a user from a tourist information center until a service desired by the user is ordered in the article / service providing system shown in FIG.

Explanation of symbols

DESCRIPTION OF SYMBOLS 101 Internet 102 Sightseeing information center 103 Accommodation facility 104 Mobile telephone network 105 Seller 106 Delivery company 107 User's house 108 Mobile phone 109 WWW server 110 Ordering server 111,115 Database 112 Mail server 113 Regional information terminal 114 Customer server 116 Sales management server 117 Scanner 118 Reception terminal 119 Television 120 IP-STB
121 remote control 122,123 order reception terminal 124 user terminal 201 service provider 202 reservation reception terminal

Claims (6)

An article / service providing system that provides articles and services to users staying at an accommodation facility,
An information providing server for providing tourist information of a sightseeing spot,
Communication means installed in a guest room of the accommodation facility and accessible to the information providing server;
An ordering server that arranges provision of goods and services based on the conditions when the conditions including the type of goods and services and the provision method are specified using the tourist information provided to the communication means from the information providing server; A system for providing goods / services. The article / service providing system according to claim 1,
The communication means has unique identification information, and when the condition is designated, transmits the condition and the identification information to the ordering server,
The article / service providing system, wherein the ordering server specifies the user using the identification information. The article / service providing system according to claim 1 or 2,
The ordering server calculates the amount of goods and services provided based on the conditions specified by the communication means,
An article / service provision system comprising: a sales management server for registering the article / service provision amount calculated by the ordering server in addition to an accommodation fee. An article / service provision method for providing articles and services to a user staying at an accommodation facility,
A process of providing tourist information of a sightseeing spot to a communication means installed in a guest room of the accommodation facility;
Article / service provision method comprising: processing for arranging provision of goods and services based on the conditions when the communication means designates a condition including the type and provision method of goods and services using the tourism information . The method for providing goods / services according to claim 4,
Set identification information unique to the communication means,
The article / service providing method, wherein when the condition is specified, the user is specified using the identification information. The method for providing goods / services according to claim 4 or 5,
Processing for calculating the amount of goods and services provided based on the conditions specified by the communication means;
A method for providing an article / service, wherein the calculated provision amount of the article or service is added to an accommodation fee and registered.

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