JP2006113771A - Job management system and job management method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To prevent direct and instantaneous outflow of personal information of a user to a lot of related persons in a situation wherein a plurality of processing jobs such as order placement or delivery of a product, installation work or a processing result report are performed in the lot of related persons. <P>SOLUTION: Management information such as information related to a customer or the product that is a target of processing in each process, a progress situation of each the process, or an instruction about each process is stored in a management database 2 disposed on the Internet 8, a part of the management information is divided into two or more, each of the divided partial information is separately printed on an order sheet or a package by two or more mechanically-readable codes 42, 51, 52, the codes are read by a code acquisition part 32, information acquired on the basis of the read codes is connected, and information acquired by searching the management database on the basis thereof is outputted on a portable terminal device 3 side. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a business management system and a business management method for managing a business composed of a plurality of processes through a communication network, such as a device installation work in a communication service business.

  In recent optical communication services, it is necessary to install or install various devices and materials such as ONU (Optical Network Unit), terminal adapters, and optical cables in the user's house. When users subscribe to the service, The person in charge of construction will carry the equipment to the new user's home and will also perform installation and installation work.

  Specifically, in the past, a telecommunications carrier that has accepted a subscription application from a user forms a schedule for construction within the station, orders equipment and materials for installation at the user's home, and has the delivered equipment and materials. The person in charge of construction visits the user's home and implements the installation work. At the time of this installation work, the customer management department sends a purchase order (or instruction) to the person in charge of the construction, and with the equipment and materials described in this purchase order, the customer's address described in the purchase order To visit and perform the designated construction. After the construction is completed, the person in charge of construction submits a report to the management department in order to report the completion of construction and the processing status.

  By the way, a technique using a wireless barcode reader terminal such as a mobile phone has been proposed in product manufacturing process management, warehouse management, and the like (see, for example, Patent Document 1).

  This technology is a system including a management server that inputs, stores, and retrieves management data, and a wireless barcode reader terminal that has a function of accessing the management server via the Internet, and each operation of the wireless barcode reader terminal In each process, the person reads the bar code displayed at a predetermined location on the manufacturing site and transmits it to the management server. This bar code includes product identification numbers, manufacturer identification numbers, process identification numbers, etc., which are collected and stored by the management server to concentrate the progress of each process. Can be managed. The data stored in this management server can be searched with a wireless barcode reader terminal, and the manufacturing process progress status and inventory status of products can be found in a wide range of manufacturing / inspection departments, management departments, sales departments and affiliated companies. Can be grasped in real time.

By applying such bar code technology to the installation work in the communication service described above, the above-mentioned purchase order and report can be easily created via the bar code, and It is also possible to carry out the progress management and inventory management of equipment and materials intensively and without paper.
JP 2002-341927 A

  However, in the technique disclosed in Patent Document 1 described above, personal information such as the name and address of the user who performs the work, a telephone number, a user ID, a password, etc. is widely distributed through a wireless barcode reader terminal such as a mobile phone. May spill directly and instantaneously, creating a security problem.

  Therefore, the present invention has been made in view of the above points, and in a situation where a plurality of processing operations such as product ordering, delivery, installation work, and processing result reporting are performed by many parties, It is an object of the present invention to provide a business management system and a business management method that can prevent personal information of a person from being immediately and immediately leaked to a large number of related parties.

  In order to solve the above-mentioned problems, the present invention relates to a product or customer that is a target of processing in each process in a management database arranged on the communication network when managing a business composed of a plurality of processes through the communication network. Management information such as information, progress status of each process and instructions for each process is accumulated, and a part of the management information (hereinafter referred to as “partial information”) is divided into two or more, and these divisions are performed. Each of the obtained partial information is separately printed on a plurality of medium members by two or more machine-readable codes, and the two or more codes are read by the code acquisition unit and acquired based on the read codes. Information is concatenated and transmitted to the communication network, and the management database is searched based on the information received from the code acquisition unit, and management information other than partial information is extracted. The information, acquired via the communication network, and outputs.

  In the above invention, the code is preferably a two-dimensional barcode that can be optically read by a code acquisition unit.

  In the above-described invention, the information acquired by being read and linked is address information on the communication network and parameters added to the address information, and the information extracted based on these address information and parameters is transmitted through the communication network. It is preferably received as distributable data.

  In the above invention, it is preferable that additional information is added to the information acquired by the code acquisition unit and transmitted.

  According to the present invention, a part of management information such as customer information, progress status of each process, and instructions about each process is printed on a plurality of medium members such as purchase orders and packing by codes. In addition, by reading these bar codes and transmitting them to the management server, it is possible to easily view detailed information on construction contents and create reports.

  In particular, in the present invention, the partial information is further divided into two or more codes, and each is printed on a plurality of medium members. For example, a code is attached to each device or material to be installed / installed. It is possible to describe the details of the construction contents in the purchase order sent separately from these equipment and materials, and freely select the equipment and materials to be constructed on the contractor side, that is, at the construction site. Even when it is constructed in combination, it is possible to easily report a consumed device or the like. As a result, it is not necessary for the manager in charge to pre-determine the devices to be consumed at the stage of issuing the purchase order, and the degree of freedom in construction management can be improved. Installation work can be performed by selecting on an as-needed basis, and the burden caused by an increase in inventory can be reduced.

  Furthermore, in the present invention, a part of the partial information is further divided and printed on different medium members, so that the personal information for identifying the person is not printed on the purchase order, but only the user identifier for identifying the user is printed. It is possible to understand the entire information only after accessing the management server, and only by looking at the purchase order, it is possible to visually recognize (understand) the personal information of the user who is the construction target. Therefore, it is possible to prevent personal information from being leaked instantaneously.

  Embodiments of the present invention will be described with reference to the drawings. In this embodiment, a case where the business management system of the present invention is applied to a communication service business will be described as an example. FIG. 1 is an explanatory diagram showing a schematic configuration of a business management system according to the present embodiment.

(System configuration)
As shown in the figure, the business management system according to the present embodiment includes a management server 1 arranged on the Internet and a portable terminal device 3 accessible to the management server 1 through the Internet. In the present embodiment, this business management system manages the construction at the base station, the installation of the terminal device at the user's home, etc. when providing the communication service.

  In other words, when installing the terminal equipment at the user's home, management information such as delivery management of equipment (packaging 4) such as ONU 41, ordering / instruction management of construction processing, progress management of each processing, etc. is performed in the management server 1 The person receives the order through the purchase order form 5 and the portable terminal device 3.

  The package 4 (or the sticker attached to the package 4) and the purchase order 5 are printable media members. In the package 4 and the purchase order 5, a part of the management information on the construction contents is read by the machine. It is printed separately by two or more possible codes.

  Specifically, information (product name, serial number, etc.) on the ONU 41 packed inside is printed on the packing 4 by a QR code 42. In the purchase order 5, an identifier for identifying the construction contents related to the order is divided into QR codes 51 and 52 and printed.

  Then, the construction manager takes a picture of these QR codes with the mobile terminal device 3, obtains the address 7 of the WEB page on the management server 1 from the taken QR code, accesses this, and details the construction contents. Browse information 6.

  In FIG. 2, the internal structure of the management server 1 and the portable terminal device 3 is shown.

  The management server 1 is a server device that is operated by a management person who manages the entire business via the terminal 14, and manages the management database 2 and transmits / receives data via the Internet 8.

  Specifically, the management server 1 includes a data input / output unit 12 that inputs / outputs data to / from the management database 2, a business management unit 11 that is connected to the terminal 14 and performs business management, and is connected to the Internet 8 to transmit / receive data. The communication part 13 which performs is provided.

  The management database 2 is a database device that accumulates management information such as information on products and customers to be processed in each process, progress status of each process, and instructions for each process, and is built in the management server 1. May be connected to the outside of the management server 1.

  The data input / output unit 12 has the function of the information extraction unit 12a, searches the management database 2 based on the information received from the mobile terminal device 3, and extracts necessary management information. The extracted management information is sent to the Internet 8 through the communication unit 13.

  The business management unit 11 is a module that manages the entire business in cooperation with the terminal 14 and performs schedule management of each business process, inventory management, and the like according to input from the terminal 14. In addition, the business management unit 11 can transmit and receive data to and from each portable terminal device 3 through the communication unit 13, and the management database is stored in the information extraction unit 12 a based on the URL acquired through the communication unit 13. Perform 2 searches.

  The communication unit 13 is a communication interface that packetizes each information signal and sends it to the Internet 8 and also decodes the received packet into a predetermined information signal. The communication unit 13 is a wireless interface connected to the Internet 8 by a gateway (not shown) or the like. Wireless communication with the mobile terminal device 3 is possible through the base station 81.

  On the other hand, the mobile terminal device 3 is an information terminal device having a communication function, and can be realized by a general-purpose computer such as a personal computer or a dedicated device specialized in function, and can be realized by a mobile computer or a PDA (Personal Digital Assistance). ), Mobile phone.

  Specifically, the mobile terminal device 3 transmits data such as text and voice, a wireless communication unit 31 that performs wireless communication with a wireless base station, a conversion unit 32 that converts various information signals into radio signals for wireless communication, and the like. An information adding unit 33 that adds information and an output unit 34 that is an interface for outputting various information data are provided.

  The wireless communication unit 31 is a module for wirelessly communicating with a relay point such as the wireless base station 81 and receiving a communication service such as a call or data communication. As a communication method, for example, an FDMA method, a TDMA method, a CDMA In addition to the system and W-CDMA, PHS (Personal Handyphone System) system and the like can be mentioned.

  The conversion unit 32 is connected to the camera unit 32a and has a function of converting an image signal captured by the camera unit 32a. In particular, the conversion unit 32 has a function of converting and connecting a plurality of QR codes captured by the camera unit 32a to text data, and when the text data obtained by conversion and connection is a URL. Has a function of inputting this to the wireless communication unit 31 and connecting to the URL by the wireless communication unit 31.

  The information addition unit 33 is a module that adds information to text data (URL) input from the conversion unit 32 to the wireless communication unit 31. Examples of the information to be added include text data arbitrarily input through the input interface 33a such as a keyboard and a numeric keypad, and information stored in advance in the memory of the mobile terminal device 3 (terminal identifier, user ID, telephone number, etc.) ) Is included.

  The output unit 34 is a module for displaying the information data received by the wireless communication unit 31 and outputting the sound, and has a function of converting the signal received by the wireless communication unit 31 into character data, an image signal, and a voice signal. It also has. In particular, the output unit 34 also has a function of analyzing and displaying a language such as HTML, so that a Web page on the Internet 8 can be browsed.

(Business management method)
By operating the business management system having the above configuration, the business method of the present invention can be implemented. FIG. 3 is a sequence diagram showing the operation of the business system and the business flow according to the present embodiment.

  First, when receiving a subscription application from a user at the customer service center (S101), the customer service center registers the fact in the management server 1 and issues an intra-office work to the telephone station (S102). The telephone station side performs the work in response to the issue of the work in the station (S103). After the construction in the station is completed, confirmation is made at the customer service center, and the fact that the work on the station side has been completed is registered in the management server 1 (S104). In response to each registration, the management database 2 updates the management database 2 on the management staff side.

  On the other hand, according to the subscription application, in parallel with the processing for the telephone office side, arrangement of equipment and materials and adjustment of schedules for construction personnel and the like are performed.

  That is, the material department recognizes that the application for subscription has been made by referring to the management database 2, orders the necessary equipment and materials (S108), and sends the equipment etc. to the corresponding office in charge of construction. Arrange for shipping. At the corresponding office, when the device is delivered, the device reception is reported to the manager (registration in the management database 2) (S108 to S110). In addition, a seal which is a medium member is affixed to the received device or material, and an identifier (serial number) of each device or material is written in QR code on this seal.

  Further, the corresponding office receives an order from the manager in charge, contacts with the person in charge of the construction, adjusts the schedule, and registers in the management server 1 as soon as the schedule is determined. Then, on the construction date, the construction order is received by referring to the management server 1, printed on a medium member such as paper, and handed over to the construction staff as a purchase order. In this purchase order, the contents of construction and the user identifier to be constructed are written in QR code. In particular, in this purchase order, the contents of the construction are described so that humans can visually recognize (understand) the text. However, information other than information that can identify an individual such as the user's name, address, and telephone number is written in text. But it is not written in the QR code.

  Then, in step S111, the person in charge of the construction receives the construction order and confirms the user and the device to be constructed. Specifically, as shown in FIG. 4A, the QR code 42 of the seal affixed to the package 4 and the QR code printed on the purchase order 5 by the mobile terminal device 3 used by the user (construction) (For instruction) 51 is sequentially photographed by the camera unit 32a (S201 and S202). The conversion unit 32 analyzes the QR code and converts it into a text format (S203). If necessary, additional information is added by inputting (or reading from the memory) the identifier of the person in charge of construction and the terminal ID by the information adding unit 33 (S204), and these are linked to generate a URL. (S205).

  Next, the wireless communication unit 31 accesses the Internet 8 based on the generated URL (S206). In the management server 1, the URL is analyzed by the information extraction unit 12 a, the page (or program) stored at a predetermined address is read, and the information data corresponding to the additional information (parameter) is transmitted via the communication unit 13 to the mobile terminal device 3. Reply to

  The construction person in charge can view the details of construction contents (including personal information such as the user's name, address, and telephone number) by outputting the acquired information data by the output unit 34 (S207). .

  The person in charge of construction visits the newly subscribed user's house according to this detailed information, and installs and installs the received equipment and materials (S112). Then, after the construction is completed, a construction result report is made (S113).

  Specifically, as shown in FIG. 4 (b), the QR code (42 and the QR code printed on the purchase order 5) attached to the package 4 by the mobile terminal device 3 used by the self is used. Situation reports 52 are sequentially photographed by the camera unit 32a (S301 and S302). The conversion unit 32 analyzes these QR codes and converts them into a text format (S303). If necessary, additional information is added by inputting (or reading from the memory) the identifier of the person in charge of construction and the terminal ID by the information adding unit 33 (S304), and a URL is generated by connecting them. (S305).

  Next, the wireless communication unit 31 accesses the Internet 8 based on the generated URL (S306). In the management server 1, the URL is analyzed by the information extraction unit 12 a, and information (device / material serial number, construction person in charge, progress status) included as parameters in the transmitted URL is extracted and stored in the management database 2. Register (S307). This completes the construction result report (S113) by the person in charge of the construction, and completes the registration of the report (construction progress) and the report of the equipment and materials consumed in the current construction (member consumption registration) ( S114 and S115).

(Action / Effect)
According to the business management system and the business management method according to the present embodiment described above, by reading the two-dimensional barcode printed on the purchase order or packing and transmitting it to the management server 1, , Making the report easier.

  In particular, in this embodiment, each device or material that is subject to installation / installation work is attached with a QR code that encodes a serial number, and the work is placed on a purchase order that is shipped separately from these devices and materials. Since the instruction of the contents is described, it is possible to perform construction by freely selecting and combining devices and materials to be constructed on the construction side, that is, on the construction site. As a result, it is not necessary for the manager in charge to determine a device or the like installed at the stage of issuing the purchase order, and the degree of freedom in construction management can be improved.

  Furthermore, in the present embodiment, only the user identifier for identifying the user is printed on the purchase order, and personal information for identifying the user is not printed, but the entire information can be understood only after accessing the management server 1. For this reason, it is not possible to visually recognize (understand) the personal information of the user who is the construction target simply by looking at the purchase order, and it is possible to prevent personal information from being leaked instantaneously.

It is explanatory drawing which shows the whole structure of the business management system concerning embodiment. It is a block diagram which shows the internal structure of the management server and portable terminal device concerning embodiment. It is a sequence diagram which shows the flow of the business management system and business management method concerning embodiment. (A) is a flowchart figure which shows operation at the time of construction reception concerning embodiment, (b) is a flowchart figure which shows operation at the time of completion of construction.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 ... Management server 2 ... Management database 3 ... Portable terminal device 4 ... Packing 5 ... Purchase order 6 ... Detailed information 7 ... Address 8 ... Internet 11 ... Business management part 12 ... Data input / output part 12a ... Information extraction part 13 ... Communication part DESCRIPTION OF SYMBOLS 14 ... Terminal 31 ... Wireless communication part 32 ... Conversion part 32a ... Camera part 33 ... Information addition part 33a ... Input interface 34 ... Output part 41 ... ONU
42, 51, 52 ... QR code 81 ... Radio base station

Claims (8)

A business management system for managing a business consisting of a plurality of processes through a communication network,
A management database for accumulating management information such as information on products and customers to be processed in each process, progress of each process, and instructions for each process;
A part of the management information (hereinafter referred to as “partial information”) is divided into two or more, and each of the divided pieces of partial information is separately printed with two or more machine-readable codes. A medium member;
A code acquisition unit that reads the two or more codes printed separately, connects information acquired based on the read codes, and transmits the information to the communication network;
An information extraction unit that searches the management database based on information received from the code acquisition unit and extracts the management information other than the partial information;
A business management system comprising: an output unit that acquires and outputs the information extracted by the information extraction unit via the communication network.   The business management system according to claim 1, wherein the code is a two-dimensional barcode optically readable by the code acquisition unit. Information acquired by being read and linked by the code acquisition unit is address information on the communication network, and parameters added to the address information,
The business management system according to claim 1, wherein the information extraction unit receives information extracted based on the address information and the parameters as data that can be distributed through the communication network.   The business management system according to claim 1, further comprising an information addition unit that adds additional information to the information acquired by the code acquisition unit and transmits the information. A business management method for managing a business consisting of a plurality of processes,
Step (1) of storing management information such as information on products and customers to be processed in each process, progress of each process, and instructions for each process in a management database arranged on a communication network When,
A part of the management information (hereinafter referred to as “partial information”) is divided into two or more, and each of the divided partial information is separately divided into a plurality of medium members by two or more machine-readable codes. Printing step (2);
A step (3) of reading the two or more codes by a code acquisition unit, connecting information acquired based on the read codes, and transmitting the information on the communication network;
Searching the management database based on the information received from the code acquisition unit, and extracting the management information other than the partial information (4);
And a step (5) of acquiring and outputting the information extracted by the information extraction unit via the communication network.   The business management method according to claim 5, wherein the code is a two-dimensional barcode optically readable by the code acquisition unit. Information acquired by being read and linked in step (3) is address information on the communication network, and parameters added to the address information,
6. The business management method according to claim 5, wherein in the step (5), the information extracted based on the address information and the parameters is received as data that can be distributed through the communication network.   6. The business management method according to claim 5, wherein in the step (3), additional information is added to the information acquired by the code acquisition unit and transmitted.

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