JP2006059078A - Information processing device - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To grasp a commodity matching the taste of a customer while the customer visiting a shop selects a commodity. <P>SOLUTION: When the customer carrying a membership card 5 passes in front of a sensor 1 installed inside the shop, information about a membership number stored in the membership card 5 is outputted to an ECR 2. The ECR 2 collates the membership number from the sensor 1 to a database stored in a database part 3. According to the collation, information about the type and manufacturer of a commodity frequently purchased in the past half year among commodity data, which are associated with the membership number acquired from the sensor 1, is analyzed and transmitted to a portable communication terminal 4 of a sales clerk. The information inputted to the portable communication terminal 4 is displayed as character information on a monitor. The sales clerk can easily acquire information about a commodity considered to be the taste of the customer visiting the shop and smoothly carry out sales promotion of a new product for the commodity or a similar product. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to an information processing apparatus provided in a store such as a department store.

Conventionally, in the service industry, merchandise retailing, etc., as a part of customer service, when a predetermined service point is given according to the customer's usage amount and a predetermined number of points are accumulated, various benefits are given. A point system for sales promotion is provided in which a predetermined number of points are subtracted as a compensation for the benefit (for example, see Patent Document 1).
JP-A-9-212743

  In the system as described above, the customer data stored in the membership card issued to the customer in advance is read with a dedicated reader, the service point value of the customer is managed, and the customer has purchased in the past. Some have a function of storing and managing information on the type of product.

  Based on such information on products purchased in the past, it is considered to promote sales of products that seem to be the customer's preference, for example, by sending direct mail, etc. Since the information on the membership card presented at the payment stage is read by the reader, it is not possible to support customer selection of products for customers who are selecting products based on the type of customer preference. could not.

  SUMMARY OF THE INVENTION An object of the present invention is to provide an information processing apparatus capable of grasping the type of product that suits the customer's taste when the customer visits the store and selects the product.

  The invention according to claim 1 is the information stored in the basic information storage means that is managed for each customer by the purchased merchandise management means for each product purchased by the customer of the store and carried by the customer who entered the store. The basic information of the customer is acquired by the basic information acquisition means, and based on the acquired basic information and the information managed by the purchased product management means, the customer who has entered the store outputs information on the products purchased in the past. Features.

  The invention according to claim 2 is the invention according to claim 1, in which the customer who entered the store in the past is based on the basic information acquired by the basic information acquisition means and the information managed by the purchased product management means. The information of the goods which satisfy | filled the predetermined conditions among the goods purchased in 1 is output.

  The invention according to claim 3 is the invention according to claim 1, wherein the basic information acquisition means is provided at a plurality of locations in the store, and each stores unique identification information. The product information displayed at the location where the basic information acquisition means is provided is managed in association with the identification information stored in the provided basic information acquisition means, and the store enters the store by the identification information acquisition means. The identification information stored in the basic information acquisition means that has acquired the basic information stored in the basic information storage means carried by the customer is acquired, and is managed by the identification information acquired by the identification information acquisition means and the display merchandise management means. Based on the information obtained, the basic information acquisition unit acquires the information on the product displayed at the location where the basic information acquisition unit that acquired the basic information is provided, and then acquires the information by the basic information acquisition unit. Based on the basic information, the information acquired by the display information acquisition means, and the information managed by the purchased product management means, the basic information acquisition means that acquired the basic information among the products purchased by the customer who entered the store in the past It is characterized in that information on products related to the products displayed at the provided location is output.

  The invention according to claim 4 manages the information for each commodity to be handled in the store by the management means, and stores the information on the belongings stored in the storage means attached to the customer's belongings entering the store. , And based on the read information and the information managed by the management means, information on the merchandise related to the property of the customer who entered the store is output.

  The invention according to claim 5 is the invention according to claim 4, wherein the basic information of the customer stored in the basic information storage means carried by the customer who entered the store is acquired by the basic information acquisition means and read by the reading means. Output information on products related to the property belonging to the customer who entered the store together with the basic information acquired by the basic information acquisition means, based on the information managed by the management means and the information managed by the management means .

  According to the first aspect of the invention, based on the information on the products purchased by each customer in the past and the basic information of the customer stored in the basic information storage means carried by the customer who entered the store, Since the customer who has entered the store can output information on products purchased in the past, information for appropriate sales promotion activities for the customer who has entered the store can be obtained.

  According to the invention described in claim 2, in addition to the effect of the invention described in claim 1, information on a product satisfying a predetermined condition among products purchased in the past by a customer who entered the store is stored. Since it can output, the information for the more suitable sales promotion activity with respect to the said customer who entered the store can be obtained.

  According to the invention of claim 3, in addition to the effect of the invention of claim 1, basic information storage means carried by the customer who entered the store among the products purchased by the customer who entered the store in the past Since it is possible to output information on products related to the products displayed in the place where the basic information acquisition means that acquired the basic information of the customer stored in is provided, among the products purchased by the customer in the past, It is possible to grasp information on products displayed at sales floors where customers stop by, and to use it for more appropriate sales promotion activities.

  According to invention of Claim 4, based on the information of the customer's property which entered the store, and the information of the product which the store handles, the information of the product related to the customer's property which entered the store Therefore, it is possible to obtain information for appropriate sales promotion activities for customers who have entered the store.

  According to the fifth aspect of the invention, in addition to the effect of the fourth aspect of the invention, the information on the merchandise related to the customer's property that entered the store is output together with the basic information of the customer. Therefore, information for sending direct mail to customers can be obtained.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
(First embodiment)
First, a first embodiment of the present invention will be described.
FIG. 1 is a diagram showing an example of the configuration of a product information management system according to the first embodiment of the present invention.
This merchandise information management system relates to a sensor 1 provided near the entrance of a store, an ECR (Electronic Cash Register) 2 having a communication function with the sensor 1, and a past purchase product of a store customer. It has a database unit 3 for managing data and a portable communication terminal (portable terminal) 4 carried by a sales person in the store.

  The sensor 1 includes a transmission / reception antenna (not shown), and when a customer has a membership card card 5 and approaches the sensor 1, the radio wave transmitted from the membership card card 5 is received by short-range wireless communication. It has a function of transmitting information contained in this radio wave to the ECR 2 via a transmission / reception antenna.

  The membership card 5 is a contactless IC card with a memory and an antenna (not shown), and is a card that proves that a customer is a service member of a store. In the memory of the membership card card 5, data of the membership number, which is an identification number related to the service member, of the owner of the membership card card 5 is stored. If necessary, the name of the owner of the membership card card 5 is stored. Data such as addresses and addresses are also stored. When the customer carrying the membership card 5 approaches the sensor 1 and the carried membership card card 5 comes close to the sensor 1, the membership number data stored in the memory in the membership card card 5 is stored. Is transmitted as radio waves from the antenna of the membership card 5 to the sensor 1.

  In addition, the sensor 1 may be installed at one place in the store, or when the store in the store is divided into a plurality of types of stores such as a clothing store and a jewelry store, as shown in FIG. Thus, the sensors 1 may be provided at the respective sales floors so that these sensors 1 can communicate with the ECR 2 on a one-to-one basis.

  The database unit 3 manages the data of the past purchased products of the customer who owns the membership card 5 in association with the member number for each customer. An example of information managed by the database unit 3 is shown in FIG. The information managed by the database unit 3 is updated every time the merchandise clearing process obtained by the customer who owns the membership card card 5 is performed by the ECR2.

  The ECR 2 recognizes the information stored in the memory of the membership card 5 presented by the customer when the customer who owns the membership card 5 purchases the product, and the recognized information The database unit 3 has a function of associating the data of the merchandise that has been stored in the database unit 3 with each other. The product data is data indicating a product type, a manufacturer, a purchase date of a customer, a sales price, and the like. Examples of the product type include clothing, jewelry, and shoes.

  When a plurality of ECRs 2 are installed in the store, the database unit 3 is connected to each ECR 2. In addition, when there is one ECR 2 installed in the store, the database unit 3 may be built in the ECR 2.

The ECR 2 receives the data transmitted from the sensor 1 and collates the received data with the purchased product database (see FIG. 2) that is information stored in the database unit 3. A function of reading purchased product data associated with the same member number as the member number, that is, data of a customer's purchased product in the vicinity of the sensor 1 by carrying the membership card 5 and transmitting this data to the portable communication terminal 4 Have
The portable communication terminal 4 has a function of receiving data of a customer's purchased product, which is data transmitted from the ECR 2, and displaying this on a monitor.

Hereinafter, the configuration of the ECR 2 shown in FIG. 1 will be described.
FIG. 3 is a diagram showing an example of the appearance of the ECR 2 shown in FIG.
As shown in FIG. 3, the ECR 2 includes a rotation display P <b> 1, a main body 10, and a drawer D. The rotation display P1 is for displaying the input sales data and the data processing result thereof to the customer, and the display for displaying the processing result of the sales data is configured to be rotatable around the support column. . Sales data is data indicating the type, price, etc. of the product for which liquidation has been performed.

  In the upper part of the main body 10, a paper discharge port RM, a journal window JW, a numeric keypad / function key K1, a mode key K2, a person-in-charge key K3, and a touch panel P2 are provided.

  A card recognition panel P <b> 3 for recognizing information stored in the membership card card 5 is provided at the upper part of the main body 10. As long as this card recognition panel P3 has a function of recognizing information stored in the membership card card 5, for example, an external unit connected to the side surface of the main body 10 via a cable may be used. Good.

  The paper discharge port RM discharges the receipt R. The journal window JW is a window for confirming the journal J. This is a key for inputting a numeric keypad / function key K1, sales data, and the like. The mode key K2 is a key for designating the operation mode of ECR2.

  The person-in-charge key K3 is a key for instructing a person in charge who operates the ECR2. The touch panel P2 is a panel for displaying various information such as input sales data and its data processing result to the operator.

The mode key K2 is a registration mode R for registering sales data such as sales amount and number of times, an inspection mode X for inspecting registered sales data, a settlement mode Z for reading and resetting registered sales data, and various environments of ECR2. Of the setting mode P for setting and the OFF mode for ending each operation mode and stopping the operation, a designation key for designating a desired mode is provided.
The drawer D is a drawer that stores cash, and is opened only when there is an opening instruction from the user.

Next, an example of the internal configuration of the ECR 2 will be described with reference to the block diagram shown in FIG.
As shown in FIG. 4, the ECR 2 includes a CPU 11, an input unit 12, a display unit 13, a RAM 14, a communication unit 15, a storage unit 16, a printing unit 17, and a clock circuit 18, and each unit is connected by a bus 21. .

  The CPU 11 develops a system program, a sales data processing program, and the like stored in the storage unit 16 on the RAM 14, and controls the processing operation in an integrated manner in cooperation with the program.

  The input unit 12 includes a numeric keypad / function key K1, a mode key K2, a person-in-charge key K3, a touch panel P2, and the like of the main body unit 10 shown in FIG. 3, and outputs a pressing signal corresponding to the key pressed by the user to the CPU 11. To do.

The display unit 13 includes the touch panel P2 and the rotary display P1 of the main body unit 10 shown in FIG. The display unit 13 displays sales data input via the input unit 12 and various display information such as processing results by the CPU 11.
The communication unit 15 includes a network interface card, a modem, and the like, and transmits and receives information to and from each device on the communication network such as the sensor 1 and the portable communication terminal 4.

The storage unit 16 has a storage medium in which programs, data, and the like are stored in advance. This storage medium is composed of a magnetic or optical recording medium or a semiconductor memory, and is fixedly provided in the storage unit 16 or detachably mounted.
In addition to the system program, this storage medium stores various programs such as a sales data processing program, data processed by each program, and the like.

  The program, data, etc. stored in the storage medium may be received and stored from other devices connected via the communication network, and other devices connected via the communication network. A storage device including the storage medium may be provided on the side, and a program, data, and the like stored in the storage medium may be acquired via a communication network.

The storage unit 16 includes a single transaction total memory 16a and various sales total memories 16b. The one transaction total memory 16a stores one transaction, that is, the total amount of commodities settled until the closing process is performed. The various sales total memory 16b memorize | stores the transaction total amount of the goods which liquidated for every goods classification.
The printing unit 17 includes a print head unit (not shown) in which, for example, segment-unit thermal elements are arranged in a line, and a transport unit (not shown) that sends a set roll-shaped receipt sheet to the print head unit.

  The printing unit 17 feeds the receipt paper and prints on the receipt paper based on the sales data and date / time data input for each line at a predetermined time interval from the CPU 11 and discharges the printed receipt to the paper discharge port RM. Make paper.

The printing unit 17 prints the same content as the content printed on the receipt on the journal paper at the same time as printing on the receipt.
The clock circuit 18 measures the date / time of the current year / month / day / hour / minute / second and outputs the date / time data.

Next, an example of the procedure of sales data processing by ECR2 will be described with reference to the flowchart of FIG.
In the sales data processing, data processing of sales data is performed according to the operation mode designated by the mode key K2.

  First, when product data is input using the numeric keypad / function key K1, or product data with a bar code label is input using a bar code reader (not shown) connected to the ECR 2 (YES in step S1). When the data input is the input of the first product data of one transaction, that is, the first data input made after performing the closing process of the previous transaction (YES in step S2), the card recognition panel P3 The information (member number) stored in the close membership card card 5 is recognized and stored in the RAM 14 (step S3).

  The determination as to whether or not the data input by the process of step S1 is the first data input made after performing the closing process of the previous transaction is set to “0” when the closing process is performed, for example, A flag that is set to “1” when data is input after performing the tightening process is stored in, for example, the storage unit 16 of the ECR 2 and the CPU 11 refers to this flag after the process of step S1.

Then, the CPU 11 updates the product purchase price data stored in the one transaction total memory 16a of the storage unit 16 to “0 yen” (step S4).
After completion of the process of step S4 or when “NO” is determined by the process of step S2, the CPU 11 stores various sales total memories in the storage unit 16 according to the product data input in the process of step S1. Data of the transaction total amount stored in 16b is updated (step S5).

  When the update of the information stored in each memory is completed, the CPU 11 controls the printing unit 17 so that the registration content by the process of step S1 is printed on the receipt R and the journal J and displayed on the display unit 13. (Step S6), the amount of goods input in the process of Step S1 is added to the amount of money stored in the one transaction total memory 16a of the storage unit 16 to be updated (Step S7).

  Then, the CPU 11 reads the member number stored in the RAM 14 in the process of step S3 and collates this member number with the database (see FIG. 2) stored in the database unit 3, thereby reading the member number read from the RAM 14. Search for a membership number that matches. Then, the CPU 11 updates the database by associating the member number data searched as described above with the product data recognized in the process of step S1 in the database shown in FIG. 2 (step S8). After step S8, the process returns to step S1.

  When the registration of all sales data related to one transaction is completed and the closing process is performed using the key K1 (see FIG. 3) (YES in step S9), the CPU 11 receives the total amount of one transaction as a receipt R. Then, a tightening process such as printing on the journal J and displaying the total amount on the display unit 13 is performed (step S10).

  Then, the CPU 11 obtains the current date / time data from the clock circuit 18 and performs control so that the receipt R printed with the current date / time is printed and issued by the printing unit 17 and output to the paper discharge outlet RM. (Step S11). When printing of the receipt R is completed, the process returns to step S1.

  Further, the CPU 11 causes the communication unit 15 to receive the radio wave from the sensor 1 when the input of the product data and the instruction for the tightening process are not made (NO in step S9). When the communication unit 15 receives data included in the radio wave from the sensor 1 (YES in step S12), the CPU 11 stores the member number data stored in the RAM 14 in the process of step S3 and the database unit 3 The data of the product associated with the member number that matches the member number stored in the RAM 14 among the member numbers managed in the database shown in FIG. 2 by collating the database stored in FIG. Is searched (step S21). The member number obtained as a result of this search is the member number corresponding to the customer who has approached the sensor 1 with the membership card 5.

  Then, the CPU 11 analyzes, in the database shown in FIG. 2, product data that seems to be a customer preference among purchased product data associated with the member number data obtained as a result of the above-described search (step S22). . Specifically, the CPU 11 searches, for example, data on the types and manufacturers of the three types of products having a high purchase frequency in the past half year among the product data managed in the database shown in FIG.

  Then, the CPU 11 performs control so that the data obtained as a result of the analysis in step S22 is output to the portable communication terminal 4 via the communication unit 15 (step S23). After step S23, the process returns to step S1.

  The data output by the process of step S23 is received via an antenna and a communication interface (not shown) of the portable communication terminal 4, and is displayed on the portable communication terminal 4 as character information. An example of this monitor display is shown in FIG.

  The sales person in the store refers to the content displayed on the monitor 4a of the portable communication terminal 4, so that the type and manufacturer of the product that the customer's preference seems to have taken with the membership card 5 It is possible to grasp the information. This makes it possible to smoothly carry out sales promotion activities for similar products and new products purchased in the past by the customer when the customer enters the store. In addition, if a sales representative having expertise in the type of product indicated by the analysis result is called to serve a customer, smoother sales promotion activities can be performed.

  If the customer who passed in front of the sensor 1 is not a service member carrying the membership card 5 and the analysis result as described above is not obtained, the customer is encouraged to join the service member. What should I do?

Next, a modification of the above-described first embodiment will be described.
In this modification, an identification number unique to the sensor 1 is stored in the memory of the sensor 1 (see FIG. 1) at each location. For example, the identification number “1” is stored in the memory of the sensor 1 (see FIG. 1) installed in the clothing department, and the identification number “2” is stored in the memory of the sensor 1 (see FIG. 1) installed in the jewelry department. "Is memorized. In addition to the database shown in FIG. 2, the database unit 3 stores a display merchandise database as shown in FIG.

  In the database shown in FIG. 7, the identification number of the sensor 1 at each location and the information indicating the type of product displayed at the installation location of the sensor at each location are associated and managed. Since the information managed in this database can be arbitrarily updated by a predetermined operation by ECR2, it is possible to cope with a change in the displayed product due to rearrangement in the store.

  If the customer carrying the membership card 5 passes in front of any one of the plurality of sensors 1, the sensor 1 that the customer has passed in front is the membership number stored in the customer's membership card 5 Is transmitted to the ECR 2 together with the identification number stored in the memory of the sensor 1. For example, when the customer carrying the membership card 5 passes in front of the sensor 1 (see FIG. 1) installed in the clothing department, the sensor 1 of this clothing department is stored in the membership card 5. The member number is acquired, and the member number and the identification number “1” are transmitted to ECR2.

  The ECR 2 collates the identification number obtained from the sensor 1 with the database shown in FIG. 7, so that the same identification number as the identification number obtained from the sensor 1 among the identification numbers managed in the database shown in FIG. Search the display product data associated with. The retrieved information is information on a product displayed at the installation location of the sensor 1 through which the customer carrying the membership card 5 has passed. For example, when the identification number obtained from the sensor 1 is “1”, “clothing” is derived as display product data.

  The ECR 2 collates the member number data obtained from the sensor 1, the display product data retrieved as described above, and the database shown in FIG. Of the purchased product data associated with the number data, only the product data of the type that matches the type of the displayed product searched as described above is searched, and this is output to the portable communication terminal 4 and displayed on the monitor. Let

  As a result, it is possible to focus on the data of products related to the sales floor where the customer has stopped among the products that the customer who has entered the store purchased in the past, that is, the products that the customer likes. Therefore, the sales staff can carry out more accurate sales promotion activities for the customers.

(Second Embodiment)
Next, an example of the configuration of the product information management system according to the second embodiment of the present invention will be described with reference to FIG. The configuration of the system according to the second embodiment is basically the same as that shown in FIG.

  In the system according to the first embodiment described above, the sensor 1 has acquired the membership number stored in the membership card 5, but in the system according to the second embodiment, the sensor 1 is an electronic Information stored in the tag 31 is acquired by short-range wireless communication, and is transmitted to the ECR 2.

  The electronic tag 31 shown in FIG. 8 is a non-contact type electronic tag, and is attached to the property of the customer who entered the store. The customer's property that has entered the store is, for example, clothing or jewelry worn by the customer, or an electronic device such as a mobile phone or a digital still camera carried by the customer. The electronic tag 31 includes a memory and an antenna (not shown), and information related to the item to which the electronic tag 31 is attached, for example, information such as the type of clothing and jewelry, the manufacturer, and the price at the time of sale is stored.

  Further, the system according to the second embodiment includes a database unit 32 instead of the database unit 3. In the first embodiment described above, the database unit 3 manages the data of the past purchased products of the service members of the store by the database as shown in FIG. 2, but in the second embodiment, the database 3 The unit 32 manages the type, manufacturer, sales price, etc. of the in-store merchandise in the database as shown in FIG. In this database, in addition to in-store merchandise, data such as the type of new product scheduled to be released within one month, manufacturer, planned sales price, scheduled sales start date, and the like are also managed.

  An example of sales data processing by ECR2 of the system having such a configuration will be described with reference to the flowchart shown in FIG. This ECR2 performs the same processing as steps S1, S2, and S4 to S7 described in the first embodiment, and returns to the processing of step S1 after the processing of step S7. It should be noted that the above-described steps S3 and S8 are not performed.

  If it is determined as “NO” as a result of the process in step S9, the CPU 11 of the ECR 2 determines whether the information stored in the electronic tag 31 has been received via the sensor 1 and the communication unit 15 as the process in step S31. If the result of this process is “YES”, the CPU 11 stores information such as the type of product and manufacturer included in the radio wave received from the sensor 1 in the RAM 14, and stores this information. The obtained information is collated with a database (see FIG. 9) stored in the database unit 32 (step S32).

  After the process of step S32, the CPU 11 searches for the data of the products that are on sale or will be released soon, related to the products stored in the RAM 14, from the product data managed in the database shown in FIG. 9 (step S33). ). Specifically, among the product data managed in the database illustrated in FIG. 9, for example, a product belonging to the same type as the product type to which the electronic tag 31 is attached and the product data to which the electronic tag 31 is attached is provided. Search for data on products with selling prices from 0.8 to 1.5 times the selling price.

Then, the CPU 11 performs control so that the product data obtained as a result of the search in step S33 is output to the portable communication terminal 4 via the communication unit 15 (step S34).
The product data output by the process of step S34 is received via the antenna of the portable communication terminal 4 and the communication interface, and is displayed on the portable communication terminal 4 as text information. An example of this monitor display is shown in FIG.

  By referring to the analysis result displayed on the monitor 4a of the portable communication terminal 4, the sales person in charge can purchase items such as clothes and jewelry worn by customers who have entered the store, or electronic items carried by the customer. Information on similar products such as equipment and information on new products can be easily grasped. Therefore, it is possible to smoothly carry out sales promotion activities during customer service.

In the second embodiment described above, product information related to the customer's property is displayed on the mobile communication terminal 4 on the monitor. This information is converted into printing information in accordance with a predetermined layout. The information may be printed by the printing unit 17 or the dedicated printing unit, and the printed product may be delivered to the customer who owns the item to which the electronic tag 31 is attached. The product information to be performed is not limited to text information. For example, image data of stock products in the store is stored in the database unit 32, and the image data is stored in the database shown in FIG. The image data of the product related to the customer's property, which is the product searched as described above in accordance with a predetermined operation by the ECR 2, is printed on the printing unit 17 or the external type mark. Printing may be performed by a printing machine. If the sales representative delivers this printed matter to the customer who is the owner of the item to which the electronic tag 31 is attached, the customer service can be performed more smoothly.

  Further, the sensor 1 shown in FIG. 8 may be configured to further have a function of acquiring the membership number data stored in the membership card card 5 as described in the first embodiment. When the customer's address data is stored in the card 5, when the customer wearing the electronic tag 31 carries the membership card card 5 and enters the store, the address data is stored in the sensor 1. Via ECR2. If the acquired data is displayed on the mobile communication terminal 4 on the monitor together with the information on the product related to the customer's property as described above, or printed by the printing unit 17, the salesperson can own the customer. It is possible to grasp a mailing address for sending a printed matter in which information about a product related to the item is sent to the customer as a direct mail.

  Further, if the customer's e-mail address is stored in the membership card card 5, when the customer wearing the electronic tag 31 carries the membership card card 5 and enters the store, the address data is stored in the sensor. 1 can be acquired by ECR2 through the communication unit 1 by converting the information of the product related to the customer's property into data for e-mail and sending it to the e-mail address acquired as described above. 15 may be transmitted.

  Note that the present invention is not limited to the above-described embodiment as it is, and can be embodied by modifying the constituent elements without departing from the scope of the invention in the implementation stage. Moreover, various inventions can be formed by appropriately combining a plurality of constituent elements disclosed in the embodiment. For example, some components may be omitted from all the components shown in the embodiment. Furthermore, you may combine suitably the component covering different embodiment.

The figure which shows an example of a structure of the merchandise information management system according to the 1st Embodiment of this invention. The figure which shows an example of the purchase goods database memorize | stored in the database part in the goods information management system according to the 1st Embodiment of this invention. The figure which shows the example of the external appearance of ECR of the merchandise information management system according to the 1st Embodiment of this invention. The block diagram which shows the internal structural example of ECR of the merchandise information management system according to the 1st Embodiment of this invention. The flowchart which shows an example of the sales data process by ECR of the merchandise information management system according to the 1st Embodiment of this invention. The figure which shows the example of a monitor display by the portable communication terminal of the merchandise information management system according to the 1st Embodiment of this invention. The figure which shows an example of the display goods database memorize | stored in the database part in the modification of the goods information management system according to the 1st Embodiment of this invention. The figure which shows an example of a structure of the merchandise information management system according to the 2nd Embodiment of this invention. The figure which shows an example of the stock merchandise database memorize | stored in the database part of the merchandise information management system according to the 2nd Embodiment of this invention. The flowchart which shows an example of the sales data processing by ECR of the merchandise information management system according to the 2nd Embodiment of this invention. The figure which shows the example of a monitor display by the portable communication terminal of the merchandise information management system according to the 2nd Embodiment of this invention.

Explanation of symbols

  DESCRIPTION OF SYMBOLS 1 ... Sensor, 2 ... ECR (Electronic Cash Register: Electronic cash register), 3, 32 ... Database part, 4 ... Portable communication terminal, 5 ... Membership card, 10 ... ECR main part, 11 ... CPU, 12 ... Input unit, 13 ... Display unit, 14 ... RAM, 15 ... Communication unit, 16 ... Storage unit, 16a ... Total transaction total memory, 16b ... Total sales total memory, 17 ... Printing unit, 18 ... Clock circuit, 21 ... Bus 31 ... Electronic tag.

Claims (5)

Purchased product management means for managing information on products purchased in the past by store customers in association with the customer's basic information for each customer,
Basic information acquisition means for acquiring basic information of the customer stored in the basic information storage means carried by the customer who entered the store;
Based on the basic information acquired by the basic information acquisition means, and output means for outputting information on products previously purchased by the customer who entered the store based on information managed by the purchased product management means. A characteristic information processing apparatus. The output means includes
Based on the basic information acquired by the basic information acquisition unit and the information managed by the purchased product management unit, information on products that satisfy a predetermined condition among products purchased by the customer in the past The information processing apparatus according to claim 1, wherein: The basic information acquisition means is provided at a plurality of locations in the store, and each stores unique identification information,
Displayed product management means for managing, in association with the identification information of the provided basic information acquisition means, the information of the goods displayed at the location where the basic information acquisition means is provided for each of the basic information acquisition means,
Identification information acquisition means for acquiring identification information of basic information acquisition means for acquiring basic information stored in the basic information storage means carried by the customer who entered the store;
Based on the identification information acquired by the identification information acquisition unit and the information managed by the display product management unit, information on the product displayed at the location where the basic information acquisition unit that acquired the basic information is provided is acquired. Display information acquisition means for
The output means includes
Based on the basic information acquired by the basic information acquisition means, the information acquired by the display information acquisition means, and the information managed by the purchased product management means, a customer who has entered the store has purchased in the past The information processing apparatus according to claim 1, wherein information on a product related to a product displayed at a location where a basic information acquisition unit that acquires the basic information is provided is output. A management means for managing information for each product handled in the store;
Reading means for reading information on the property stored in the storage means attached to the property of the customer who entered the store;
Information comprising: information read by the reading means; and output means for outputting information on merchandise related to the property of the customer who entered the store based on information managed by the management means Processing equipment. Further comprising basic information acquisition means for acquiring basic information of the customer stored in the basic information storage means carried by the customer who entered the store,
The output means includes
Based on the information read by the reading means and the information managed by the management means, the information on the product related to the property of the customer who entered the store is output together with the basic information acquired by the basic information acquisition means. The information processing apparatus according to claim 4.

Images