JP2006011761A - Store information notification system and method and program for store information notification - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To quickly notify a user of store information changing every moment. <P>SOLUTION: This store use information notification system is provided with a store terminal 1 which manages store use information expressing the use circumstances of a store A, a store use information notification server 2 connected through a network to the store terminal 1 for receiving store use information from the store terminal 1, and for transmitting the store use information to user terminals 31 and 32 connected through the network. The store use information notification server 2 is provided with a function for transmitting the store use information to the user terminals 31 and 32 in a push system. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a store information notification system, and more particularly to a system that notifies a user terminal of congestion information such as store vacancy information. Moreover, it is related with the method and program, and also the store information notification server, store terminal, and user terminal which comprise a store information notification system.

  Conventionally, a system for updating vacant seat information of a store in almost real time and providing it to a terminal such as a user's mobile phone has been studied. For example, the system is disclosed in Patent Document 1 below.

  The outline of the vacant information providing system disclosed in Patent Document 1 is such that vacant information such as seats of a store is transmitted from a store terminal operated by a store employee to the center server, and the center server is connected to the Internet. It provides free information to the user terminal. Specifically, the store clerk inputs the vacant status of the karaoke store, the vacant seat status of the restaurant, and the like into the store terminal, and the information is collected in a center server having a web server function. And this center server is accessed from user terminals, such as a mobile telephone, and when there exists a browsing request of the vacant information of a specific store, it transmits the vacant information of a specific store with a HTTP protocol. Thereby, the user can acquire and browse the vacant information.

JP 2002-318959 A

  However, the conventional system has the following problems. As a first problem, in the above prior art, the communication protocol for registering vacant information from the store terminal to the center server and providing vacant information from the center server to the user terminal is that the center server is a web server. Therefore, HTTP (Hyper Text Transfer Protocol) is used, and therefore, an HTTP-based WWW server cooperation method is required as a communication method. In such a case, the method of transmitting store availability information to the user terminal is a pull type. When requesting availability information from the user terminal, an input procedure of several steps such as selecting a store on a web page is performed. If you do not step, you will not be able to display the vacant information of the store, and if it is full at that time, after a while, follow the same procedure again to display the vacancy information of the store you want to search again, or other stores Must be selected. In particular, in a situation where every store is busy on weekends, the user needs to actively operate the terminal. Therefore, the conventional availability information providing system based on the WWW server has a problem in real time because the search request means from the terminal and the protocol of delivering the availability information to the user terminal are loosely coupled. There is a problem that it is not possible to respond quickly to the congestion information of stores that are heavily in and out of the store.

  Here, if NFS (Network File System) or the like is adopted, it is necessary to develop software for controlling a plurality of protocols, and it is realistic to cover development costs from the profits of the information providing system of the above patent. Have difficulty. That is, the information providing system of the above-mentioned patent is based on a WWW server, and there arises a problem that there is a restriction in cooperation with a system having no affinity with the WWW.

  In addition, as a second problem, in the above-described conventional technology, a mobile terminal having an Internet connection function owned by each user or staff of each store is connected to the Internet from a communication carrier packet communication network via a gateway server. Therefore, by repeating the search procedure overlapping the first problem described above, the end user using the information providing system pays a high packet call fee to the communication carrier, and the communication cost is high. The problem that it becomes will arise.

  Furthermore, the third problem is that in the above prior art, when registering vacant information or the like in the center server from the store terminal or updating the change, the web page opened by the center server is accessed, and on this page Although the manual input method is used, there is a possibility that an input error may occur due to manual intervention. For example, when using the above system at a restaurant, especially when manually entering vacant seat information when it is crowded, there is a possibility that an input error may occur due to input during busy work, and the actual vacant seat status may be changed. A delay time until the input is reflected occurs. On the other hand, even if employees who perform terminal input are always assigned or performed concurrently with other tasks, the operation of the employees increases, which causes a problem in profitability.

  For this reason, this invention can notify a user of the store information which changes every moment quickly and compulsorily, and a user can grasp | ascertain the exact condition of a store rapidly and can aim at the said user's convenience. It is an object to provide a store information notification system that can be used. Another object of the present invention is to improve the accuracy of the store information to be notified.

Therefore, the store use information notification system according to the present invention is
A store terminal for managing store usage information representing the usage status of the store,
A store use information notification server connected to the store terminal via the network, receiving store use information from the store terminal, and transmitting the store use information to the user terminal connected via the network;
A store usage information notification system comprising:
The store usage information notifying server has a configuration in which a store usage information is transmitted to the user terminal by a push method.

  According to the invention with the above configuration, first, store usage information indicating the usage status of a predetermined store is transmitted from the store terminal to the store usage information notification server. Then, the store use information is transmitted from the store use information notification server to the user terminal in a semi-forced manner by a push method. Then, the user terminal can check the congestion status of the store by displaying and browsing the received store usage information. Therefore, since the user is automatically transmitted to the user terminal without requesting the store usage information, the user can always check the usage status of the store, and the information acquisition can be facilitated and speeded up.

In addition to the above configuration,
It is desirable that the store usage information notification server transmits the store usage information to the user terminal using a SIP communication method that allows call control of the user terminal connected via the IP network.

further,
The store usage information notification server has a presence function for managing the connection status of the user terminal to the store usage information notification server using the SIP / SIMPLE protocol, and according to the connection status of the user terminal detected by the presence function. It is even more desirable that the system has a function of transmitting store use information to the user terminal by a push method.

  And it is desirable that the store terminal also has a function of transmitting store usage information to a store usage information notification server connected via the IP network by a communication method using SIP.

As described above, by using the SIP protocol as the communication method for the user terminal, the cooperation with the VoIP (Voice over IP) network can be easily realized, the development efficiency is high, and the development cost can be reduced. In other words, by configuring with a system that supports the SIP / SIMPLE protocol standardized by the IETF, it is possible to increase compatibility with IP networks, VoIP, etc., and facilitate future support. Also, from the store terminal to the user terminal by connecting the store terminal and the store use information notification server, and the server and the user terminal by a push method.
A push-to-end notification service can be realized and store information can be obtained quickly. Furthermore, it is possible to update the state change notification screen display on the user communication terminal side in cooperation with SIP / SIMPLE-specific push type presence notification, so the user's terminal operation is registered to the store usage information notification server as a monitor Status update information that changes only momentarily and thereafter changes automatically on the user communication terminal, and the user can grasp the congestion situation by looking at the terminal whenever there is an update notification, thereby improving convenience. it can.

In addition to the above configuration,
The store usage information notification server may be configured to transmit the store usage information to the user terminal when the store usage information is received from the store terminal. At this time, the store terminal further detects whether or not the new store usage information based on the input from the outside has changed compared to the immediately preceding store usage information. The information may be transmitted to the store use information notification server.

In addition to the above configuration, a customer service information input device that inputs necessary information in the process of employee reception in the store is connected to the store terminal so that data can be transmitted,
The store terminal detects whether the new store usage information based on the input from the customer service information input device has changed compared to the previous store usage information, and when there is a change, the new store usage information It may be configured to transmit to the store usage information notification server. At this time, the store terminal further stores store reference information representing a predetermined store state, and calculates new store use information based on the store reference information and an input value from the customer service information input device. It may be configured to have a store usage information calculation function.

  As a result, first, the store terminal monitors whether or not the store usage status has changed, and when the store terminal changes, the store usage information is transmitted. Upon receiving this, the store use information notifying server transmits store use information to the user terminal as soon as it is received. That is, when there is a change in the store usage status, store usage information is notified to the user terminal by a push method, and the user can know the store usage status each time. Therefore, for example, it is possible to quickly and accurately recognize the vacant seat situation that changes every moment when the restaurant is crowded. At this time, in particular, since the notification is made in the push type only when there is a change in the usage status, it is possible to reduce the communication fee for the user.

  The present invention also provides a store use information notification server, store terminal, user terminal, method using these, and a store use information notification program for controlling the operation of the server or each terminal. Yes.

And the store usage information notification server
Store information that is connected to a store terminal that manages store use information representing the use status of the store, receives store use information from the store terminal, and transmits store use information to a user terminal connected via the network A notification server,
A configuration is adopted in which store use information is transmitted to the user terminal by a push method.

In addition, another configuration store use information notification server,
Connected to a store terminal that manages store use information representing the use status of a predetermined store, receives store use information from the store terminal, and transmits the store use information to a user terminal connected via a network. A store information notification server,
It employs a configuration that has a function of transmitting store usage information to a user terminal by a push method using a SIP communication method capable of controlling a call of a user terminal connected via an IP network. .

In addition, the store usage information notification server of yet another configuration,
Connected to a store terminal that manages store use information representing the use status of a predetermined store, receives store use information from the store terminal, and transmits the store use information to a user terminal connected via a network. A store information notification server,
A presence function for managing the connection status of a user terminal connected via the IP network using the SIP / SIMPLE protocol is provided, and the user terminal is connected to the user terminal according to the connection status of the user terminal detected by the presence function. The system has a function of transmitting store usage information by a push method.

And in addition to the above configuration,
With the function of receiving store usage information that is sent when there is a change in store usage from the store terminal,
A configuration may be adopted in which store use information is transmitted to the user terminal when store use information is received.

In addition, the store terminal
A store terminal that manages store usage information that represents the usage status of a store,
With the function of transmitting store usage information to a store usage information notification server connected via a network,
The transmitted store use information is configured to be information transmitted by the push method to the user terminal connected to the store use information notification server via the network by the store use information notification server.

In addition, store terminals with different configurations
A store terminal that manages store usage information that represents the usage status of a store,
With the function of transmitting store usage information to a store usage information notification server connected via a network,
This transmitted store usage information is information that is transmitted to the user terminal by a push method using a SIP communication method capable of call control of the user terminal connected via the IP network at the store usage information notification server. Is adopted.

And in addition to the above configuration,
The store terminal may have a function of transmitting store use information to a store use information notification server connected via an IP network using a SIP communication method.

In addition to the above configuration,
A customer service information input device that inputs necessary information in the process of employee reception at a store is connected so that data communication is possible,
The information input to the customer service information input device may be collected and the input information may be handled as store usage information.

In addition to the above configuration,
Detects whether there is a change in new store usage information based on external input compared to the previous store usage information, and sends the new store usage information to the store usage information notification server when there is a change It is good to have a configuration of

In addition to the above configuration,
A customer service information input device that inputs necessary information in the process of employee reception at a store is connected so that data can be transmitted,
Detect whether there is a change in the new store usage information based on the input from the customer service information input device compared to the previous store usage information, and notify the store usage information of the new store usage information when there is a change It may be configured to transmit to the server.

  At this time, store use information calculation function for storing store reference information representing a predetermined store state and calculating new store use information based on the store reference information and an input value from the customer service information input device. It may be configured to include.

The user terminal in the present invention is
A user who is connected to a store use information notification server that receives store use information via a network from a store terminal that manages store use information that represents store use status, and that receives store use information from the store use information notification server A terminal,
The store usage information notification server has a function of receiving store usage information transmitted by the push method using the SIP communication method via the IP network and displaying the received store usage information. Yes.

In addition, the user terminal of another configuration is
A user who is connected to a store use information notification server that receives store use information via a network from a store terminal that manages store use information that represents store use status, and that receives store use information from the store use information notification server A terminal,
The store usage information notification server manages the connection status to the store usage information notification server using the SIP / SIMPLE protocol, receives store usage information transmitted by the push method according to the connection status, and receives the received store The system has a function of displaying usage information.

  The store use information notification program according to the present invention is a program for realizing the above-described functions by being incorporated in the store use information notification server, the store terminal, and the user terminal.

Moreover, the store usage information notification method according to the present invention includes:
Using a store usage information notification server connected via a network to a store terminal that manages store usage information representing store usage status,
Receiving store usage information from the store terminal;
Transmitting the received store usage information to a user terminal connected via a network, and
In the step of transmitting the store use information to the user terminal, the store use information is transmitted to the user terminal by a push method.

In addition, the store usage information notification method of another configuration,
A store terminal for managing store usage information representing the usage status of the store,
Using the store usage information notification server connected to the store terminal via the network,
The store terminal detects whether or not the new store usage information based on the input from the outside is changed compared to the previous store usage information, and when there is a change, the new store usage information is stored in the store usage information. Sending to the notification server;
The store use information notification server receives store use information from the store terminal; and
The store usage information notification server transmits the received store usage information to a user terminal connected via a network, and
In the process of transmitting the store use information to the user terminal, the store use information is transmitted to the user terminal by a push method.

  Even if comprised as mentioned above, since it acts similarly to the said store use information notification system, the said objective can be achieved.

  Since the present invention is configured and functions as described above, according to this, the user is automatically transmitted without requesting the store usage information and can browse the store usage information. It has an unprecedented excellent effect that the situation can be recognized easily and quickly.

  The store use information notification system according to the present invention includes a store terminal that manages store use information that represents the use status of a store, and a store use information notification server that is connected to the store terminal via a network. This store use information notification server is a system that receives store use information from the store terminal and transmits the store use information to a user terminal connected via a network. In particular, the store usage information notification server is characterized by having a function of transmitting store usage information to the user terminal by a push method.

  Thereby, in the conventional system, the store information is provided in a pull type such as an HTTP protocol, and the user cannot obtain the information unless the user terminal frequently performs an operation for requesting the store information. Since the store usage information is automatically transmitted to the user terminal by configuring as in the present invention, the changing store usage status can be acquired easily and quickly, and a quick response can be taken. it can. Hereinafter, specific configurations and operations of the present invention will be described with reference to examples.

  A first embodiment of the present invention will be described with reference to FIGS. FIG. 1 is a block diagram showing the configuration of the entire system. 2 to 3 are functional block diagrams showing the configuration of each device constituting the system. 4 to 6 are explanatory diagrams showing the operation.

<Overall configuration>
As shown in FIG. 1, the store use information notification system according to the present invention includes a store terminal 1 that manages store use information that indicates the use status of a predetermined store A, and a store connected to the store terminal 1 via a network. The usage information notification server 2 and user terminals 31 and 32 connected to the store usage information notification server 2 via a network are configured.

  Specifically, the store terminal 1 may be a terminal installed in the store A or a terminal owned by an employee. The store terminal 1 is further connected to a customer service information input device that inputs necessary information in the process of employees serving customers in the store A. As the customer service information input device, there are a POS terminal 1A for managing sales and customer service status in the store A, and a handy terminal 1B (ordering terminal) for inputting customer service orders. The store terminal 1 is connected to the store use information notification server 2 via an access network N1 such as the Internet and an IP network N2.

  The store use information notification server 2 (PS) is installed in the IP network N2, and operates in cooperation with the SIP server 2A. And it operates to receive store usage information from the store terminal 1 and transmit it to the user terminals 31 and 32.

  The user terminals 31 and 32 are a terminal 31 such as a notebook personal computer or a PDA having a communication function connected via an access network N1, and a mobile phone 32 connected via a mobile phone network N3. The user terminals 31 and 32 have a function of receiving store information from the store use information notification server 2 and displaying the store information on the display screen so that the user can view it. Hereinafter, each device will be described in more detail.

<Store terminal>
Although the store terminal 1 is a terminal used in a predetermined store, in this embodiment, the store A will be described as being a restaurant. However, the business type of the store A is not limited to this.

  The structure of the store terminal 1 is shown in FIG. As described above, the store terminal 1 is an information processing terminal such as a personal computer or a mobile phone installed in a predetermined store, and includes the CPU 10A that is an arithmetic device and the memory 10B that is a storage device. As described above, the POS terminal 1A and the handy terminal 1B are connected to the store terminal 1, and when information indicating the store status such as the current customer status is input to the store terminal 1, the information Is transmitted to the store terminal 1, and the store terminal 1 can receive it.

  Specifically, the handy terminal 1B is a wireless communication terminal for inputting the order of the user possessed by each employee, and the number of customers, order status, checkout information, etc. for each table by wireless communication, In particular, information representing the customer status of the store is transmitted to the store terminal 1. Similarly, from the POS terminal 1A, information input by the employee, such as the number of customers for each table and the number of customers waiting for seats, is transmitted to the store terminal 1.

  And each processing part 11-14 shown below is constructed | assembled by incorporating a predetermined program in CPU10A of the shop terminal 1. FIG. That is, each of the processing units 11 to 14 includes a terminal input receiving unit 11 that receives information from the POS terminal 1A and the handy terminal 1B, a usage information calculating unit 12 that calculates store usage information based on the received information, The usage information management unit 13 manages the calculated store usage information, and the transmission unit 14 transmits the store usage information to the user terminals 31 and 32. In addition, the memory 10B stores store standard information indicating the store state based on a predetermined store size, for example, the number of tables, the number of seats per table, the total number of seats, the average usage time per table, and the like. Store reference information storage unit 15, store use information temporary storage unit 16 that stores store use information calculated by the use information calculation unit 12, and message information storage unit that stores messages from store A 17 are formed. Here, each said process part 11-14 is explained in full detail.

  When there is an input of customer information from the POS terminal 1 </ b> A or the handy terminal 1 </ b> B, the terminal input reception unit 11 receives this and sends it to the usage information calculation unit 12. When the use information calculation unit 12 receives the above information, the store reference information is stored from the store reference information storage unit 15, and if the immediately preceding store use information exists in the store use information temporary storage unit 16, the immediately preceding store is stored. The usage information is read, and store usage information representing the current usage status of the customer's store is calculated. For example, when information about a customer “3 customers are seated at the first table” is received from the handy terminal 1B, information indicating all the table numbers and the number of seats, which are store standard information, is read, and the store used immediately before The seating information of other tables is read from the information, and based on these, store usage information reflecting the newly received information is calculated. Thus, for example, when the first and second tables out of all ten tables are vacant but only the second table is empty due to the information received from the handy terminal 1B, information indicating that More detailed information (for example, the number of seats in the second table and the fact that it is a non-smoking seat) is calculated as new store usage information. Information indicating the seating status of all seats may be used as store usage information, and the specific content of the store usage information is not limited to the above content.

  Furthermore, another example of store usage information will be described. For example, assume that all tables are filled and there are waiting customers. In this case, such information is transmitted to the store terminal 1 by inputting the number of customers waiting for the employee from the POS terminal 1A. And the usage information calculation part 12 of a shop terminal acquires the information showing the order condition of the customer's dish for every table, and also calculates a leaving time. Note that the scheduled leaving time uses the average usage time information of the customer determined in advance. Then, based on the scheduled leaving time of each table, the number of waiting customers, and the like, the time when the table is next free may be calculated and included in the store usage information.

  Then, the usage information calculation unit 12 notifies the usage information management unit 13 of the calculated new store usage information. The usage information management unit 13 compares the immediately preceding store usage information stored in the store usage information temporary storage unit 16 with the newly calculated store usage information to detect whether there is a change. When there is, the new store usage information is notified to the transmission unit 14. Thereby, as soon as store use information is updated, the store use information is transmitted from the transmission unit 14 to the store use information notification server 2 (PS) via the access network N1. The calculated new store use information is stored and held in the store use information temporary storage unit 16 in the use information calculation unit 12 or the use information management unit 13 until the next store use information is newly calculated. The

Here, the store terminal 1 and the store usage information notification server 2 are connected to the Internet Engineering Task Force (IETF) RFC (Request
For Comments) 2778 SIP / SIMPLE (SIP for Instant Messaging and Presence
(Leveraging Extensions) protocol is set to perform communication, and the store usage information is transmitted to the store usage information notification server 2 by the communication method.

  In addition, the transmission unit 14 of the store terminal 1 has a function of transmitting to the store use information notification server 2 so as to notify the user terminals 31 and 32 of message information of the store A prepared in advance. Furthermore, it has a function of notifying the message information directly to the user terminals 31 and 32 as an instant message using the SIP protocol capable of call control for the user terminals 31 and 32 connected to the store use information notification server 2. . For example, it is possible to send a message describing unique information for each store, such as a recommended menu, advertisement for a time service item, waiting time for a queue, and the like.

<Store usage information notification server>
The store usage information notification server 2 (RS) is installed in the IP network N2, and is set to operate in conjunction with the SIP server 2A that performs call control for each terminal. The store terminal 1 and the user terminal 31, 32, IETF (Internet
Engineering Task Force) SIP / SIMPLE (SIP for
Instant Messaging and Presence Leveraging Extensions) protocol is set to communicate. Further, the user terminals 31 and 32 are provided with a presence function for managing the connection status of the user terminals 31 and 32 to the store usage information notification server using the SIP / SIMPLE protocol. In other words, it also serves as a presence server.

  Further, the store use information notification server 2 is configured by, for example, a general server computer, and includes a CPU 20A that is an arithmetic device and a memory 20B that is a storage device. Then, the following processing units 21 to 24 are constructed by incorporating a predetermined program in the CPU 20A. That is, the CPU 20A includes an information receiving unit 21 that receives the store usage information transmitted from the store terminal 1, and a store notification management unit that manages whether the received store usage information is transmitted to the user terminals 31 and 32. 22, an information transmission unit 23 that transmits store usage information and the like to the user terminals 31 and 32, and a user management unit 24 that manages a monitoring store for each of the user terminals 31 and 32 according to access from the user terminals 31 and 32. And has been built. Further, in the memory 20B, a store registration information storage unit 25 in which basic information such as a name of a store handling store use information and a message from the store is registered in the system, and store use information received from the store terminal 1 are stored. Is stored and held, and a monitor group storage unit 27 that stores a store monitored for each user terminal in association with the user terminal is formed. The processing units 21 to 22 will be described in detail.

  First, the user management unit 24 authenticates the logged-in user terminals 31 and 32 and constantly monitors the access state of the user terminal. That is, it has a presence function of managing the login status, login timeout, logout, and the like of the user terminals 31 and 32. Further, the information specifying the store to be monitored transmitted from the user terminals 31 and 32 is received, and the store to be monitored is stored in the monitor group storage unit 27 for each user terminal. There may be a plurality of stores to be monitored by the user terminal.

  Moreover, when the information reception part 21 receives store use information from the store terminal 1, it will collate the information which specifies the store contained in the said store use information with the information in the store registration information storage part 25, and which store Identify whether the information is from. Then, the received store use information is stored in the store use information storage unit 26 and notified to the information notification management unit 22. In this information notification management unit 22, information on a store to be monitored that is registered for each user is read from the monitor group storage unit 27, store usage information on the corresponding store is extracted, and the corresponding user terminals 31 and 32 are extracted. To the information transmission unit 23. Then, the information transmission unit 23 transmits store usage information to the user terminal 31. Note that the information notification management unit 22 issues an instruction to transmit store usage information to the user terminals 31 and 32 as soon as store usage information is received from the store terminal 1. That is, as soon as the store usage information is updated at the store terminal 1, it is transmitted to the user terminals 31 and 32 via the store usage information notification server 2.

  At this time, since the store use information notification server 2 is connected to the user terminals 31 and 32 using the SIP protocol, the store use information is transmitted by the push method in cooperation with the SIP server 2A. That is, even if there is no request for store usage information from the user terminals 31 and 32 as in the pull type, the store usage information is semi-forcedly transmitted to the user terminals 31 and 32 whose connection has been confirmed by the presence function. The

  Here, the information transmission unit 23 further has a function of transmitting message information from a store registered in advance for the user who has logged in, and from a store selected as a target for monitoring the store usage information by the user. Have. At this time, the timing for transmitting the message information can be controlled by timing designated from the store, such as conditions such as time and day of the week. Note that the monitor group registration procedure and message delivery function by the user can be easily customized by the CTI (Computer Telephony Integration) function of the SIP server.

  Further, the store use information notification server 2 needs to transmit information to the mobile phone that is the user terminal 32 via the mobile phone network N3 of a provider different from the IP network N2 to which the server 2 is connected. For this reason, a GW (gateway) is installed, and interconnection is possible through the GW.

<Operation>
Next, the operation of the store use information notification system configured as described above will be described with reference to FIGS. FIG. 4 is a flowchart showing the operation of the store terminal 1. FIG. 5 is a flowchart showing the operation of the store use information notification server 2. FIG. 6 is a sequence diagram showing the operation of the entire system. Hereinafter, description will be given mainly using the sequence diagram of FIG.

  First, a store employee or the like performs store registration in the store use information notification server 2 using the store terminal 1 so that the use information of the store can be used in the system (steps S21 and 4 in FIG. 6). Step S1). At this time, information such as the store name, location, type of business, and contact information is registered. Then, in the store use information notification server 2, store information is registered in the store registration information storage unit 25 (step S22 in FIG. 6). Further, the store terminal 1 transmits to the store use information notification server 2 to register store store information such as messages from the store and store use information such as table / seat status of the store (step S23 in FIG. 6 and FIG. 4). Step S2), such information is stored in the store registration information storage unit 25 of the store use information notification server 2 (step S24 in FIG. 6). The message is registered including timing information for transmitting the message, for example, information such as the time of login and the day of the week and time.

  Subsequently, when the user logs in to the store usage information notification server 2 using the user terminal 32 in order to receive the service provided by the present system, the store usage information notification server 2 that has received this logs in (step S11 in FIG. 5). It is checked whether there is message information designated to be transmitted at the time of login together with store list information to be received (step S12 in FIG. 5), and the message information is transmitted (in FIG. 6). Step S26, step S13 in FIG. 5). The message information is transmitted to the user terminal 32 in accordance with transmission timing such as a day of the week and time registered in advance.

  Subsequently, in the user terminal 32 to which the store list is transmitted, this is displayed on the terminal, and the user selects a store for which vacant seat information or the like is to be checked (step S27 in FIG. 6). Then, information designating the store is transmitted from the user terminal 32 to the store use information notification server 2 and accepted by the server 2 (step 14 in FIG. 5). The server 2 registers the designated store (hereinafter referred to as a monitor store) as a monitor group for each user terminal 32 (step S28 in FIG. 6, step S15 in FIG. 5), and stores in the current monitor store. Usage information is transmitted to the user terminal 32 (step S29 in FIG. 6 and step S16 in FIG. 5). Then, the user terminal 32 displays the transmitted store usage information on the display, and the user can grasp the congestion status of the designated store.

  Thereafter, when an employee of the store A makes a new customer service and inputs newly generated seating information to the handy terminal 1B, the information is transmitted from the handy terminal 1B to the store terminal 1 (step S31 in FIG. 6, FIG. 6). 4 is affirmative in step S3). In response to this, the store terminal 1 reads the store reference information and the immediately preceding store use information (step S4 in FIG. 5), and further calculates the current store use information based on the received seating information (FIG. 6). Step S32, step S5 of FIG. 4). The information transmitted from the handy terminal 1B is not limited to the seating information, but may be information that the dish has been served to the customer or information that the customer has left the seat. In addition, the store terminal 1 operates in the same manner as described above when information representing the store status is received from the POS terminal 1A. For example, this is a case where the waiting number changes and the employee inputs this to the POS terminal 1A.

  Subsequently, the store terminal 1 compares the calculated current new store usage information with the immediately preceding store usage information, and checks whether there has been a change. If there is a change (Yes in step S33 in FIG. 6 and step S6 in FIG. 4), the current store use information is transmitted to the store use information notification server 2 (step S34 in FIG. 6, FIG. 4 step S7). This is repeated until the closing time (step S8 in FIG. 4).

  Subsequently, the store use information notification server 2 that has received store use information from the store terminal 1 checks whether or not the store is registered in the monitor group as a monitor store, and if it is a monitor store (step of FIG. 4). The user terminal 32 is detected (step S35 in FIG. 6), and store use information is transmitted (step S36 in FIG. 6, step S16 in FIG. 5). At this time, since the store usage information is forcibly transmitted to the user terminal 32 by the push method, the store usage information is automatically transmitted to the user terminal 32 even if the user does not request it via the terminal 32. Is received, a notification that there is a change in the congestion information of the monitor store (for example, a ringing tone or a vibration) and congestion information that is new store usage information are automatically displayed on the display (FIG. 6). Step S37). The notification is performed as long as the user terminal 32 is connected to the store use information notification server 2 and monitoring for a predetermined store is continued (step S18 in FIG. 5).

  By doing so, the user is automatically transmitted without requesting store usage information, and in particular, when there is a change in the store usage information, it is transmitted in the push method using the SIP protocol. It becomes possible to quickly and accurately recognize the vacant seat situation that changes every time the store is crowded.

  In addition, by using the SIP protocol, it is possible to easily link with a VoIP (Voice over IP) network, to achieve high development efficiency, to reduce development costs, and in particular, to facilitate future support. Become.

  The store use information notifying system according to the present invention installs store terminals in various stores and installs a store use information notifying server using the SIP protocol on the IP network, thereby providing store use information to the user terminals. Can be provided promptly according to the change, the user's store use efficiency can be improved, and industrial applicability is achieved.

It is a block diagram which shows the whole structure of a shop use information notification system. It is a functional block diagram which shows the structure of a shop terminal. It is a functional block diagram which shows the structure of a shop use information server. It is a flowchart which shows operation | movement of a shop terminal. It is a flowchart which shows operation | movement of a shop utilization information notification server. It is a sequence diagram which shows operation | movement of the whole shop use information notification system.

Explanation of symbols

1 store terminal 2 store usage information notification server (PS (Presence
Server))
DESCRIPTION OF SYMBOLS 11 Terminal input reception part 12 Usage information calculation part 13 Usage information management part 14 Transmission part 21 Information reception part 22 Information notification management part 23 Information transmission part 24 User management part 31, 32 User terminal 1A POS terminal 1B Handy terminal N2 IP network

Claims (26)

A store terminal for managing store usage information representing the usage status of the store,
A store use information notifying server connected to the store terminal via a network, receiving the store use information from the store terminal, and transmitting the store use information to a user terminal connected via the network;
A store usage information notification system comprising:
The store use information notification system, wherein the store use information notification server has a function of transmitting the store use information to the user terminal by a push method.   The store use information notification server transmits the store use information to the user terminal using a SIP communication method capable of call control of the user terminal connected via an IP network. The store use information notification system according to claim 1.   The store use information notification server has a presence function for managing the connection status of the user terminal to the store use information notification server using the SIP / SIMPLE protocol, and the connection of the user terminal detected by the presence function. The store use information notification system according to claim 2, further comprising a function of transmitting the store use information to the user terminal by a push method according to a situation.   The said store terminal has a function which transmits the said store usage information with the communication system using SIP with respect to the said store usage information notification server connected via IP network. The store terminal according to 2 or 3.   5. The store according to claim 1, wherein the store usage information notification server transmits the store usage information to the user terminal when the store usage information is received from the store terminal. Usage information notification system.   The store terminal detects whether or not the new store use information based on an external input is changed compared to the immediately preceding store use information, and when there is a change, the new store use information The store use information notification system according to claim 5, wherein the store use information notification server is transmitted to the store use information notification server. A customer service information input device for inputting necessary information in the process of employee service in a store, connected to the store terminal so that data can be transmitted,
The store terminal detects whether or not the new store use information based on the input from the customer service information input device has changed compared to the previous store use information, and when there is a change, the new 6. The store use information notification system according to claim 5, wherein the store use information is transmitted to the store use information notification server.   A store in which the store terminal stores store reference information representing a predetermined store state, and calculates the new store use information based on the store reference information and an input value from the customer service information input device. The store usage information notification system according to claim 7, further comprising a usage information calculation function. Connected to a store terminal that manages store use information representing the use status of the store, receives the store use information from the store terminal, and transmits the store use information to a user terminal connected via a network. A store information notification server,
A store usage information notification server comprising a function of transmitting the store usage information to the user terminal by a push method. Connected to a store terminal that manages store use information representing the use status of a predetermined store, receives the store use information from the store terminal, and connects the store use information to a user terminal connected via a network. A store information notification server to send,
It has a function of transmitting the store use information to the user terminal by a push method using a SIP communication method capable of call control of the user terminal connected through an IP network. A store usage information notification server. Connected to a store terminal that manages store use information representing the use status of a predetermined store, receives the store use information from the store terminal, and connects the store use information to a user terminal connected via a network. A store information notification server to send,
A presence function for managing the connection status of the user terminal connected via the IP network using a SIP / SIMPLE protocol, and the user terminal according to the connection status of the user terminal detected by the presence function A store use information notification server comprising a function of transmitting the store use information by a push method. With the function of receiving the store usage information transmitted when there is a change in the store usage from the store terminal,
The store use information notification server according to claim 9, 10, or 11, wherein the store use information is transmitted to the user terminal when the store use information is received. A store terminal that manages store usage information that represents the usage status of a store,
A function of transmitting the store use information to a store use information notification server connected via a network,
The transmitted store use information is information transmitted by the push method to the user terminal connected to the store use information notification server via the network by the store use information notification server. Terminal. A store terminal that manages store usage information that represents the usage status of a store,
A function of transmitting the store use information to a store use information notification server connected via a network,
The transmitted store use information is transmitted to the user terminal by a push method using a SIP communication method capable of call control of the user terminal connected via the IP network at the store use information notification server. A store terminal characterized by being information.   The said store terminal has a function which transmits the said store usage information to the said store usage information notification server connected via IP network using the communication system by SIP. The listed store terminal. A customer service information input device that inputs necessary information in the process of employee reception at a store is connected so that data communication is possible,
16. The store terminal according to claim 13, 14 or 15, characterized in that information input to the customer service information input device is collected and the input information is handled as the store use information.   It is detected whether or not the new store use information based on the input from the outside is changed compared to the previous store use information, and when there is a change, the new store use information is used as the store use information. 16. The store terminal according to claim 13, 14 or 15, wherein the store terminal is transmitted to a notification server. A customer service information input device that inputs necessary information in the process of employee reception at a store is connected so that data can be transmitted,
The new store usage information based on the input from the customer service information input device detects whether or not there is a change in comparison with the previous store usage information, and when there is a change, the new store usage information is The store terminal according to claim 13, 14 or 15, wherein the store terminal is transmitted to the store use information notification server.   A store use information calculation function for storing store reference information representing a predetermined store state and calculating the new store use information based on the store reference information and an input value from the customer service information input device. The store terminal according to claim 18, wherein the store terminal is provided. Connected to a store use information notification server that receives the store use information via a network from a store terminal that manages store use information representing the store use status, and provides the store use information from the store use information notification server. A receiving user terminal,
The store usage information notification server has a function of receiving the store usage information transmitted by a push method using an SIP communication method via an IP network and displaying the received store usage information. User terminal. Connected to a store use information notification server that receives the store use information via a network from a store terminal that manages store use information representing the store use status, and provides the store use information from the store use information notification server. A receiving user terminal,
The connection status to the store usage information notification server is managed using the SIP / SIMPLE protocol from the store usage information notification server, and the store usage information transmitted by the push method according to the connection status is received and received. A user terminal characterized by having a function of displaying stored store use information. Connected to a store terminal that manages store use information representing the use status of the store, receives the store use information from the store terminal, and transmits the store use information to a user terminal connected via a network. In store information notification server,
A store use information notification program for realizing a function of transmitting the store use information to the user terminal by a push method. On store terminals that manage store usage information that represents store usage,
A program for realizing a function of transmitting the store use information to a store use information notification server connected via a network,
The transmitted store use information is information transmitted by the push method to the user terminal connected to the store use information notification server via the network by the store use information notification server. Usage information notification program. Connected to a store use information notification server that receives the store use information via a network from a store terminal that manages store use information representing the store use status, and provides the store use information from the store use information notification server. To the receiving user terminal,
A store for realizing the function of receiving the store use information transmitted by the push method using the SIP communication method from the store use information notification server via the IP network and displaying the received store use information Usage information notification program. Using a store usage information notification server connected via a network to a store terminal that manages store usage information representing store usage status,
Receiving the store usage information from the store terminal;
Transmitting the received store usage information to a user terminal connected via a network, and
In the step of transmitting the store use information to the user terminal, the store use information notification method is characterized in that the store use information is transmitted to the user terminal by a push method. A store terminal for managing store usage information representing the usage status of the store,
Using the store usage information notification server connected to the store terminal via the network,
The store terminal detects whether or not the new store use information based on an external input is changed compared to the immediately preceding store use information, and when there is a change, the new store use information Transmitting to the store use information notification server,
The store use information notification server receiving the store use information from the store terminal;
The store use information notification server transmits the received store use information to a user terminal connected via a network, and
In the step of transmitting the store use information to the user terminal, the store use information notification method is characterized in that the store use information is transmitted to the user terminal by a push method.

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