JP2002092435A - Method and system for receiving delivery service - Google Patents

Abstract

PROBLEM TO BE SOLVED: To eliminate various kinds of inconveniences caused, in the prior art, by an order by a telephone. SOLUTION: A service provider 10 receives an order data by which a distributed article is assigned through a data communication 22 from a user 20, so as to distribute the assigned article to the user 20 by receipt of an order from the user 20, and then a speach communication 23 from the user 20 is received to confirm the order data. A communication terminal 21 such as a personal handy phone system with a communication fanction is enough to be used as each of the respective communications 22, 23.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a delivery service receiving method and a receiving system, and can be used for a service for receiving an order from a user in a delivery service for delivering food, daily necessities and other goods and services door to door according to an order. .

[0002]

BACKGROUND ART Conventionally, food delivery services such as so-called pizza home delivery have been actively performed. In recent years, delivery services have been provided for a wide range of products ranging from foodstuffs to daily necessities other than foods, mainly at convenience stores.

[0003] Such a delivery service is basically performed in the following procedure. First, a user (customer) selects a product by looking at a product list such as a menu or a catalog distributed by a delivery service provider. The user calls the service provider and places an order for the delivery of the desired product in the product list. The service provider accepts the order, arranges the designated goods, and delivers the goods to the user. The user receives the delivered goods and pays the service provider for the goods on the spot.

[0004]

However, the conventional delivery service has the following inconvenience because the order is placed by telephone. First, when a user wants a product, a product list such as a menu or a catalog must be provided at the user's permission. The conventional product list relies on the distribution of printed matter, which is often posted to a post box or the like. Therefore, there is a problem that it takes time and cost to provide the product list. Secondly, since product lists such as menus and catalogs depend on the distribution of printed materials, appropriate assortment information is not sufficiently transmitted when the assortment is frequently updated, or campaign information for a limited time is used. May not be transmitted sufficiently.

Third, there is a problem that it is difficult to ensure accuracy because the order is communication by voice. Specifically, it was easy to make a mistake in accepting the order, and it was difficult to search and confirm again even if the recording was taken. Fourth, there is a problem that it is difficult to convert the order information into electronic data because the order is communication by voice. Specifically, the input to the distribution system and the input of information for the statistical processing for arranging the products have to be performed manually separately, which has been a cause of efficiency obstacles and erroneous operations.

An object of the present invention is to provide a delivery service receiving method and a receiving system which can eliminate various inconveniences caused by a conventional telephone order.

[0007]

SUMMARY OF THE INVENTION The present invention is a method of receiving a delivery service in which a service provider receives an order from a user and delivers a designated product to the user. It is characterized in that it receives order data specifying a product to be ordered, and then receives voice communication from a user to confirm the order data. In this way, the order content is transmitted in advance in the form of electronic data by data communication, so that accuracy can be ensured and there is no need to separately input data for arranging goods. Since the data communication is used, the latest product list can be presented when the user places an order, and preparation for printing and distributing the latest product list at all times can be simplified. Furthermore, since the order confirmation by voice communication is performed after the data communication, the source information of the user can be confirmed, and an improper order, that is, a mischief order can be eliminated. Confirmation of such source information,
This can be realized mainly by acquiring the caller telephone number using an existing CTI (Computer Telephony Integration) system.

In the receiving method of the present invention, registration of user information and setting of a user code are performed for each user in advance, and upon receiving the order data, a user code of a transmission source is recorded together with the order data. It is desirable that the user code of the transmission source be identified during the voice communication, and that the order data corresponding to the identified user code be searched from the recorded order data. With such a user code, it is possible to reliably maintain the relationship between the order data by data communication and the order confirmation by voice communication. In addition, a home address or the like can be set as a normal delivery destination as user information, and the trouble of inputting such information every time an order is placed can be eliminated. As the user code, a telephone number can be used. In such a case, the user code can be acquired by the CTI system, and it is possible to save the trouble of speaking the user code in voice communication.

[0009] In the reception method of the present invention, it is desirable that the data communication from the user is bidirectional, a service provider presents a product list to the user, and the user designates a desired product from the product list. . By doing so, as described above, the latest product list can always be presented at the time of ordering, and preparation for printing and distributing the latest product list can be simplified.

In the reception method of the present invention, the data communication and the voice communication can be executed by the same communication terminal on the user side, and the voice communication is continuously performed by performing a predetermined operation at the time of the data communication from the user. It is desirable that communication be started. Examples of such a communication terminal include a mobile phone having a data communication mode, a personal computer system having a telephone function, and the like. With this configuration, data (phone-to tag, etc.) for automatic transmission of voice communication can be received at the end of an order by data communication, and automatic transmission can be continuously performed using this data.

[0011] The present invention is a delivery service receiving system in which a service provider receives an order from a user and delivers a specified product to the user, wherein the order specifies a product to be delivered by data communication from the user. A data communication server for receiving data, an order database for recording order data received by the data communication server, and a reception terminal for receiving reception of voice communication from a user, confirming the order data, and creating reception data. It is characterized by having. According to the present invention, the order data is received by the data communication server, the order data is temporarily recorded in the order database, and the reception terminal receives the voice communication from the user and confirms the order data. It can be carried out. Thereby, the receiving method of the present invention described above can be appropriately performed by the receiving system of the present invention.

[0012] In the reception system of the present invention, it is preferable that the reception terminal includes a telephone terminal for performing the voice communication and a data processing terminal capable of displaying order data recorded in the order database. With this configuration, the reception terminal can receive voice communication from the user, and can also display the order data. The telephone terminal may be a normal telephone. As the data processing terminal, a general personal computer or the like may be used, or a terminal of a POS (Point On Sales) system generally used in stores may be used. When the data processing terminal confirms the order data, it is desirable to perform an operation of converting the order data into reception data instructing the manufacturing department or the delivery department.

In the reception system according to the present invention, a CT for acquiring user information including a user code from the voice communication is provided.
It is preferable that the I terminal and the reception terminal include order data search means for searching the order database for order data corresponding to the user code acquired by the CTI system. In this way, even if there is a lot of order data according to the user code, it is easy to respond,
In addition, the CTI system can automatically obtain a source telephone number that can be used as a user code, and can be used for searching order data. The order data search means may be incorporated as a function of the CTI system or may be set as a function of the computer system of the reception terminal.

In the reception system according to the present invention, the service provider comprises a store system installed in each of a plurality of stores and a system management center capable of data communication from each store system. Is installed in each store side system, and the data communication server is installed in the system management center,
It is desirable that the data communication server transfers the received order data to any of the store side systems. By doing so, the system management center can be shared by a chain store or the like having a plurality of stores, and in addition to reducing costs and the like by sharing equipment, efficient operation by sharing information can be performed.

In the reception system according to the present invention, a user management database for recording user information on the user together with a centralized user code, a store information database for recording shop information of a service provider, and merchandise information including a merchandise list are recorded. It is desirable to have a merchandise information database. With the user management database, user information can be centrally managed, and input can be omitted when ordering. The store management database enables efficient selection of the nearest store in the case of a chain store system. Even in the case of an independent store that is not a chain store system, guidance information about the own store can be recorded in this store management database and referred to at any time. With the product information database, the latest product list can be provided when a user places an order.

In the reception system according to the present invention, the service provider comprises a store-side system installed for each of a plurality of stores and a system management center capable of data communication from each store-side system. It is desirable that the database and the product information database be installed collectively in the system management center. In this way, the databases can be integrated, data can be updated reliably and easily, and efficient use is possible.

In the reception system according to the present invention, the data communication server is a Web application server that provides a graphic interface for creating the order data to a communication terminal of each user. It is desirable that order data can be created. In this case, the order operation of the user can be simplified by the graphic interface, and the graphic interface can be provided from the data communication server, so that the user does not need to prepare. Furthermore, by using a Web application, it is possible to make it easier for each user to accept a general communication terminal.

In the reception system according to the present invention, it is preferable that the graphic interface displays the latest information on the product and allows the user to input selection information for each product. In this way, the user can easily place an order by displaying the product list when ordering.

[0019]

Embodiments of the present invention will be described below with reference to the drawings. 1 to 5 show a first embodiment of the present invention. In FIG. 1, the service provider 10
Is a company that provides food delivery services such as so-called pizza delivery, or a convenience store that provides delivery services for a wide variety of products ranging from food products to daily necessities. In the present embodiment, the service company 10 is a chain store-type company having many stores.

The delivery service according to the present embodiment
After the service provider 20 places an order including designation of a product by a communication terminal 21 such as a mobile phone or a data communication 22 to the service provider 10, the order is confirmed by a voice communication 23 so that the order can be accepted. . For this reason, in this embodiment,
The service provider 10 is provided with a reception system 11 based on the present invention, whereby the reception method based on the present invention is executed.

The reception system 11 includes a system management center 30 installed at the head office of a service company and a store-type system 40 installed at each store. The system management center 30 has a Web application server
31, user management database 32, store information database
33, a product information database 34, and a control system 35 are installed.

[0022] The Web application server 31 uses TCP /
IP (Transmission Control Protocol / Internet Protocol)
ol), a so-called Internet address (URL; Universal Resource Locato)
r) and the mobile packet communication network 12
The data communication 22 from the communication terminal 21 of the user 20 is received via the. The Web application server 31 can transfer the Web application to the communication terminal 21 and execute the Web application on the communication terminal 21. By executing the Web application, information necessary for ordering, such as a menu screen and a product list, is displayed on the communication terminal 21, and information necessary for ordering order data and a user code (set separately by user registration) is displayed. Information 122 is received, and W
The data is transferred to the web application server 31. Such processing can be appropriately performed by an existing technology using a data communication mode of a mobile phone as the communication terminal 21.

The user management database 32 records user information 132 such as user codes required for authentication of the user 20 and reusable data such as a delivery destination. The store information database 33 records data on each store of the service provider 10, for example, store information 133 such as the location, delivery area, and contact information of each store. The merchandise information database 34 stores merchandise information 134 including a merchandise list of the service provider 10, for example, data such as prices, descriptions, and photographs.

The control system 35 is a system management center.
The system controls and controls the entire 30 systems, and includes a Web application server 31 and databases 32, 33, and 34.
Operates based on a request from the control system 35, and inputs and outputs necessary data. In such a system management center 30, order data 130 with a user code is received by the Web application server 31 based on the data communication 22 from the user 20 described above, and the order data 130 Is transferred to the store-side system 40 (specified by the order data 130).

The store-side system 40 includes a CTI system 41, an order database 42, a reception database 43, a reception terminal 44, and a control system 45. One or more reception terminals 44 are installed in the store-side system 40 as necessary, and each of them has a telephone 442 and a data processing terminal 443 that can be operated by an operator 441.

The CTI system 41 receives voice communication 23 from the communication terminal 21 of the user 20 via the public telephone network 13. At this time, the CTI system 41 performs voice communication.
23 is the telephone 44 of the reception terminal 44 (any one of the terminals)
2 so that a call between the operator 441 and the user 20 can be secured, and accompanying data such as a source telephone number included in the voice communication 23 can be acquired.

The order database 42 stores the order data 14 transferred from the system management center 30 to the store-side system 40.
2 is recorded. The order data 142 recorded in the order database 42 is transferred to the reception database 43 when it can be confirmed by the user 20 through the voice communication 23, and is deleted from the order database 42. The reception database 43 records order data confirmed by the user 20 through the voice communication 23 as reception data 143. Reception data 14 recorded in this reception database 43
Reference numeral 3 is referred to from other departments 49 such as the manufacturing department and the delivery department at any time, is used for preparation or delivery of goods, and is deleted when the processing is completed.

The reception terminal 44 receives the voice communication 23 from the user 20, checks the order data 142, and converts the order data 142 into reception data 143. Specifically, voice communication from the user 20
With 23 present, CTI system 41 connects the call to telephone 442. In parallel, the CTI system 41 extracts the user code from the voice communication 23, searches the order database 42 with the user code, and retrieves the order data corresponding to the user code.
142 is taken out and transferred to the data processing terminal 443. In this state, the telephone 442 rings and the operator 441 calls the telephone.
The user goes out to 442 to start a call with the user 20, and confirms the order data 142 displayed on the data processing terminal 443.
The confirmation is performed for the identification code, quantity, amount, delivery destination, and the like of the product. Once confirmed, the operator
441 performs a confirmation operation on the data processing terminal 443, and the order data 142 is transferred to the reception database 43 as confirmed reception data 143.

The control system 45 controls the whole of the store side system 40. The CTI system 41, the order database 42, the reception database 43, and the reception terminal 44 operate based on a request from the control system 45. Input and output of necessary data and the like are performed.

In this embodiment, the service is provided in the following procedure. First, when the user 20 uses the service provider 10, user registration is performed in advance.
In FIG. 2, the user 20 first operates the communication terminal 21 to start the data communication 22 (see FIG. 1), inputs the URL of the Web application server 31, and accesses the Web application server 31 (process s11). The Web application server 31 having received the access (the data communication 22 in FIG. 1) transfers data for displaying a pre-programmed main menu screen on the communication terminal 21 to the communication terminal 21 (process s12). As a result, the main menu screen is displayed on the communication terminal 21 (process s13).

A "1. New user registration" button and a "2. Login" button are arranged on the main menu screen. By selecting "1. New user registration" on the main menu screen (processing s14) and pressing an execution button or the like, the Web application server 31 displays data for displaying a pre-programmed user registration screen on the communication terminal 21. The communication terminal 21
(Step s15). As a result, a user registration screen is displayed on the communication terminal 21 (step s16).

A frame for inputting user information such as an address, a name, and a telephone number is arranged on the user registration screen. The user 20 inputs the corresponding items in each frame (processing s17), and presses an ok button or the like to display a registration information confirmation screen for confirming the registration of the input user information on the communication terminal 21. Is created and transferred to the communication terminal 21 (process s18). Thereby, the user registration screen is displayed on the communication terminal 21 (process s19).

The user 20 confirms each item on the user registration screen, approves the registration (processing s20), and presses an ok button or the like, so that the Web application server 31 executes the user registration processing. That is, a user code is issued to the user 20 (process s21), and the previously approved user information 132 including the user code is registered in the user management database 32 (process s22). Further, the Web application server 31 transmits the set user code to the communication terminal 21.
(Process s23), and notifies the user 20 that the user registration is completed (process s24). The user code may be any method such as a method of using a mobile phone number or a method of using a pair of ID code and password.

When the user registration is completed, the user 20 can place an order for a product with the service provider 10. In ordering, the user 20 needs to log in to the service provider 10 system. In FIG. 3, the procedure (processes s11 to s13) from the access to the Web application server 31 to the display of the main menu screen is the same as the user registration, so that the description is omitted here.

On the main menu screen, when the user 20 selects “2. Login” (processing s31) and presses an execution button or the like, the Web application server 31 displays a pre-programmed login screen on the communication terminal 21. Transfer to the communication terminal 21 (processing s32). Thereby, the login screen is displayed on the communication terminal 21 (process s33).

When the log-in screen is displayed, the user inputs a user code according to the screen instructions, and clicks a log-in button (step s34). The Web application server 31 searches the user management database 32 using the input user code or the like as a search key (processing s35).
If there is no corresponding data, a message of "cannot log in" is displayed (process s36). Thereafter, the user may return to the main menu screen and accept re-login or perform user registration.

If there is such data, the Web application server 31 transfers data for displaying a pre-programmed service menu screen on the communication terminal 21 to the communication terminal 21 (step s37). As a result, the service menu screen is displayed on the communication terminal 21 (processing s38).

After logging in, a product is ordered from the service menu screen. As shown in FIG. 4, while the service menu screen is being displayed (processing s38), one of the items on the service menu screen, "order", is selected (processing s41). Web application server 31
Transfers data for displaying a pre-programmed order screen on the communication terminal 21 to the communication terminal 21 (processing s4
2). Thereby, the order screen is displayed on the communication terminal 21 (process s43).

When the order screen is displayed, the user selects a product according to the screen instructions and inputs a delivery destination (process s4).
Four). On the order screen, a product list, a menu, a catalog, and the like that can be referred to by the user 20 as necessary are displayed. The display may be textual information, pictures, or animation. These displays may appear from the beginning on the order screen, or may be displayed by button operation or the like. This information is stored in the product information database 34
Obtained from The delivery destination may be a home address, a destination such as a work place or a friend's house, or a specific outdoor place such as a park. GPS (Global P
In the case where the position of the mobile phone of the user 20 can be specified by using an ositioning system) or the like, the location may not be particularly marked.

When these input items are returned to the web application server 31, the web application server 31 creates order data from the input items and calculates the price of the specified product (step s45). Subsequently, the Web application server 31 displays the contents of the order data and the total price on the communication terminal 21 (processing s46), and after confirming the contents, the user 20 presses the ok button or the like. Note that only the user code may be used as an input item, and a delivery destination, a name, an address, and the like recorded in the user management database 32 in advance may be called.

When the order data is confirmed, the Web application server 31 displays the nearest store list on the communication terminal 21 based on the designated delivery destination (processing s4).
8). The characteristics of each store (business item, business hours) and the like may be displayed together. At this time, various information for each store is acquired from the store information database 33. When the user 20 selects one of the stores in the list and presses an ok button or the like, the designated information of the selected store is added to the order data, and this order data is transferred to the selected store, and the order database Recorded in 42 (processing s49).

When the transfer of the order data is completed, the Web application server 31 transfers data for displaying the order execution screen on the communication terminal 21 (processing s50), whereby the order execution screen is displayed on the communication terminal 21. (Process s51).
The order execution screen shows a voice call to the store selected earlier.
A Phone-to tag or the like for automatically transmitting (see FIG. 1) is set, and a voice call 23 is started following the data communication 22 (processing s52).

The CTI system 41 of each store responds to the voice call 23 from the communication terminal 21. The CTI system 41 acquires the user code from the incoming voice call (processing s5
3) Search the order database 32 for the applicable user's order data (order data including the applicable user code)
(Processing s54). If there is no corresponding order data,
The CTI system 41 determines that the voice call is an order using only the conventional voice, and the reception terminal 44
441 is called, and the order is accepted as usual (process s55).

If there is the corresponding order data, the CTI system 41 converts the captured order data into a data processing terminal 44.
3 is displayed (process s56), and the operator 441 is called. The operator 441 responds to the telephone 442 to confirm the order while viewing the order data displayed on the data processing terminal 443 (processing s57). At this time, it is not particularly necessary to repeat the order data, and it is sufficient to confirm the outline of the first product or the like.

When the user 20 understands that the order data is the one transmitted by himself, he approves the order (processing s58),
In response, the operator 441 operates the data processing terminal 443 to convert the order data into formal reception data (processing s5
9). As a result, the order data is transferred from the order database 42 to the reception database 43. At this time, other business information related to manufacturing and delivery may be added as necessary.

According to this embodiment, the following effects can be obtained. That is, since the order content is transmitted in advance in the form of electronic data by the data communication 22, accuracy can be ensured, and there is no need to separately input data for arranging goods. Further, since the order confirmation by the voice communication 23 is performed after the data communication 22, the source information of the user 20 can be confirmed, and an improper order, that is, a mischief order can be eliminated.

Registration of user information and setting of a user code are performed for each user 20 in advance, and the user code of the transmission source is identified during voice communication 23, and order data corresponding to the identified user code is searched. As a result, it is possible to reliably maintain the relationship between the order data by data communication and the order confirmation by voice communication. In addition, a home address or the like can be set as a normal delivery destination as user information, and the trouble of inputting such information every time an order is placed can be eliminated. As the user code, a telephone number can be used. In such a case, the user code can be acquired by the CTI system, and it is possible to save the trouble of speaking the user code in voice communication.

The data communication 22 is bidirectional, and the service provider 10 presents a product list or the like to the user 20 when ordering, and the user 20 can specify a desired product from the product list. The latest product list can always be presented, and preparation for printing and distributing the latest product list can be simplified.

By using a mobile phone with a data communication function as the communication plan 21, the data communication 22 and the voice communication 23
Can be executed by the same communication terminal 21 on the user 20 side, the voice communication 23 can be continuously started by performing a predetermined operation during the data communication 22 from the user 20, and the operation is simplified and quick. You can place an order. Such a communication terminal may be a mobile phone having a data communication mode, a personal computer system having a telephone function, or the like, and can be easily used.

In this embodiment, the service provider 10 has a plurality of store side systems 40 and a single system management center 30.
In a chain store with multiple stores, etc.,
The system management center 30 can be shared, and in addition to the reduction of cost and the like by sharing equipment, efficient operation can be performed by sharing information. In particular, the user management database 3
2, store information database 33, product information database 34
Are installed in the system management center 30, so that each database can be integrated, data can be updated reliably and easily, and efficient use is possible.

User information can be centrally managed by the user management database 32, and input can be omitted when ordering. The store information database 33 enables efficient selection of the nearest store in the case of a chain store system. Even in the case of an independent store that is not a chain store system, guidance information about the own store can be recorded in this store management database and referred to at any time. The product information database 34 can provide the latest product list when a user places an order.

The Web application server 31 is adopted as the data communication server of the system management center 30, and the order operation of the user 20 can be simplified by the graphic interface on the communication terminal 21. Further, the graphic interface may be provided from the Web application server 31, and the user 20 does not need to prepare, and the use of the Web application makes it easy for each user to accept the general communication terminal 21.

In particular, since the latest information of the above-mentioned products can be displayed at the time of ordering by the graphic interface, the products can be introduced by images or animations, and the order of the user can be facilitated.

In the first embodiment, the delivery store is selected after the order data such as the product is created. However, the store may be selected before the order data is created. The timing may be set as appropriate.
Further, the store selection is not limited to the display of the nearest store list based on the specified delivery address or any selection, and the registered address registered in the user information in advance may be automatically specified, or the time of data communication 22 In this case, it is not necessary to specify the general section (it is better to specify the general section), and the determination may be made by the voice communication 23.

FIG. 5 shows an example in which the store selection is different from that of the first embodiment. Except for the store selection, it is the same as the first embodiment. In FIG. 5, when an order is selected from the service menu (process s41, see FIG. 4), the Web
Data transfer from application server 31 (process s6
By 0), the store designation menu screen is displayed on the communication terminal 21 (processing s61). On this screen, each button of "1. Registered address", "2. Enter delivery address", and "3. Call the delivery address by telephone" is arranged, and when any of them is selected (process s62), Processing corresponding to this is performed (processing s63, s66).

When item 1 is selected, the Web application server 31 searches the user management database 32 and sets the registered address as the delivery destination of the current order (process s64). This address is displayed on the communication terminal 21 for confirmation (process s65). If item 2 is selected, communication terminal 2
A delivery address input screen is displayed on 1 and an input by the user 20 is accepted (processing s67).

When item 3 is selected, a screen for specifying the delivery area is displayed on the communication terminal 21 and an outline address that is not detailed (for example, a municipal division or an area division for each store).
Is specified (processing s68). When the area is designated, for example, the voice call 23 may be received at the system management center and transferred to the designated store at that time, or the voice call 23 may be received at the main store in the area.

In any selection, the information of the designated address or area is returned to the Web application server 31, and the Web application server 31 refers to the store database 3 and selects an optimum store (step s69). If there is no optimal store, a message "No optimal store" is displayed on the communication terminal 21 (process s70), and the process returns to reception of re-input.

When the optimum store can be selected, the Web application server 31 records the store information in a temporary buffer (process s71), displays the store information on the communication terminal 21 (process s72), and the approval of the user 20 is obtained. Once obtained (processing s7
3), this store is added to the order data (process s74).

In this way, various stores can be selected for ordering, and the degree of freedom of the user 20 can be increased. In addition, by using an address or the like registered in advance, the address designation every time can be canceled, and the operation can be simplified. Further, when the area is designated, the store selection can be held up to the voice call 23, and the operator 441 that has appeared in the voice communication 23 can receive an explanation of each store.

FIGS. 6 and 7 show a second embodiment of the present invention. In FIG. 6, the service provider 10A
The service provider is the same as the service provider 10 of the first embodiment described above, except that it is a private store-type business that operates in a single store. And the reception system 11A of the service provider 10A
Is different from the first embodiment in that it is not divided into a system management center 30 and a store-side system 40, but is an integrated system. For this reason, the network 14 for interconnecting them is omitted, the control of the system is performed only by the control system 35, and the control system 45 for each store in the first embodiment is omitted.

Note that the Web application server 31, the user management database 32,
Store information database 33, product information database 34, control system 35, CTI system 41, order database 4
2. The reception database 43, the reception terminal 44, the communication terminal 21 of the user 20, and the like are the same as those in the first embodiment, and a description thereof will be omitted here to avoid duplication.

In this embodiment as well, the user
When the 20 uses the service provider 10A, user registration is performed in advance. In order to place an order, log in,
Next, the order is entered. The procedure of user registration (see FIG. 2) and the procedure of login (see FIG. 3) are the same as in the first embodiment, and a description thereof will be omitted. The ordering procedure is as shown in FIG. In FIG. 7, steps up to and including step s46 are the same as those in the first embodiment (see FIG. 4). Here, the processing s47 and the processing s48 relate to the selection of a store, and are not necessary in the present embodiment for a single store. The detailed description of each other process is described in the first section.
Since it overlaps with the embodiment, it is omitted here.

According to this embodiment, the same effects as those of the first embodiment can be obtained. However, as a matter of course, the effects of a plurality of stores, the effects of selecting stores, and the effect of partially controlling the system in the system management center cannot be obtained in the present embodiment.

[0065]

As described above, according to the present invention,
Since the contents of the order are transmitted in advance in the form of electronic data by data communication, accuracy can be ensured, and there is no need to separately input data for arranging goods. And
Since the data communication is used, the latest product list can be presented when the user places an order, and preparation for printing and distributing the latest product list at all times can be simplified. Furthermore, since the order confirmation by voice communication is performed after the data communication, the source information of the user can be confirmed,
An improper order, that is, a mischief order can be eliminated.

[Brief description of the drawings]

FIG. 1 is a block diagram illustrating a configuration of a first exemplary embodiment of the present invention.

FIG. 2 is a block diagram showing a user registration process of the first embodiment.

FIG. 3 is a block diagram illustrating a login process according to the first embodiment.

FIG. 4 is a block diagram showing an order process of the first embodiment.

FIG. 5 is a block diagram showing an example of store designation applicable to the first embodiment.

FIG. 6 is a block diagram illustrating a configuration of a second exemplary embodiment of the present invention.

FIG. 7 is a block diagram showing an order process of the second embodiment.

[Explanation of symbols]

 10,10A Service provider 11,11A Reception system 20 Users 21 Mobile phone with data communication function as communication terminal 22 Data communication 23 Voice communication 30 System management center 31 Web application server 32 User management database 33 Store information database 34 Product information database 35 , 45 Control system 41 CTI system 42 Order database 43 Reception database 44 Reception terminal 441 Operator 442 Telephone 443 Data processing terminal 142 Order data 143 Reception data

Claims (12)

[Claims] 1. A method for receiving a delivery service in which a service provider receives an order from a user and delivers a designated product to the user, wherein order data specifying a product to be delivered by data communication from the user. And receiving a voice communication from a user to confirm the order data. 2. The method according to claim 1, wherein registration of user information and setting of a user code are performed in advance for each user, and the order data is received when the order data is received. The user code of the transmission source is also recorded, and the user code of the transmission source is identified during the voice communication, and the order data corresponding to the identified user code is searched from the recorded order data. A method of receiving a delivery service, characterized in that: 3. The delivery service receiving method according to claim 1, wherein the data communication from the user is bidirectional, a service provider presents a product list to the user, A method of receiving a delivery service, wherein a desired product is designated from the product list. 4. The delivery service receiving method according to claim 1, wherein the data communication and the voice communication can be executed by the same communication terminal on the user side, A method for receiving a delivery service, wherein the voice communication is started continuously by performing a predetermined operation during data communication. 5. A delivery service receiving system in which a service provider receives an order from a user and delivers a specified product to the user, wherein the order data specifying the product to be delivered by data communication from the user is provided. A data communication server for receiving the data, an order database for recording the order data received by the data communication server, and a reception terminal for receiving the voice communication from the user, confirming the order data, and creating reception data. A delivery service reception system characterized in that: 6. The delivery service receiving system according to claim 5, wherein the receiving terminal is a telephone terminal for performing the voice communication, and a data processing terminal capable of displaying order data recorded in the order database. And a delivery service reception system comprising: 7. The delivery service reception system according to claim 5, wherein the CTI system for acquiring user information including a user code from the voice communication, and the reception terminal acquiring the user information using the CTI system. An order data search means for searching order data corresponding to a user code from the order database; 8. The delivery service receiving system according to claim 5, wherein said service provider performs data communication from a store-side system installed for each of a plurality of stores and a store-side system. The order database and the reception terminal are installed in each store side system, the data communication server is installed in the system management center, and the data communication server receives the received order data. Is transferred to any of the store side systems. 9. A delivery service receiving system according to claim 5, wherein a user management database for recording user information on the user together with a centralized user code, and a store of a service provider. A delivery service reception system, comprising: a store information database for recording information; and a product information database for recording product information including a product list. 10. The delivery service receiving system according to claim 9, wherein the service provider comprises a store system installed for each of a plurality of stores and a system management center capable of data communication from each store system. And a delivery service receiving system, wherein the user management database, the store information database, and the product information database are collectively installed in the system management center. 11. The delivery service receiving system according to claim 5, wherein the data communication server provides a graphic interface for creating the order data to a communication terminal of each user. Web application server,
A delivery service receiving system, wherein each user can create the order data using the graphic interface. 12. The delivery service receiving system according to claim 11, wherein the graphic interface displays the latest information on the product and allows the user to input selection information for each product. Delivery service reception system.