JP2005352641A - Data processor and data processing control program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To perform intercommunication between an operator and a customer, and to execute processing according to request inputted from the customer side. <P>SOLUTION: This data processor is provided with: a display device 7 for the operator and a touch panel 8 for the operator operated by the operator; and a display device 9 for the customer and a touch panel 10 for the customer operated by the customer. When inputting processing request data showing a processing request of the customer from the touch panel 10 for the customer, a CPU 2 executes the processing according to the inputted processing request data. When inputting demand data showing a demand of the customer to the operator from the touch panel 10 for the customer, the CPU 2 makes the display device 7 for the operator display demand contents according to the inputted demand data. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a data processing device such as an electronic cash register (ECR) device or a POS (Point of Sales) terminal device, and a data processing control program executed by the device.

  Conventionally, data processing devices such as ECR devices and POS terminals are used in various stores such as department stores, supermarkets, and convenience stores. The data processing device outputs the input sales data, accumulates (registers) the sales data, and outputs the registered sales amount, number of sales, number of sales, etc. Immediately collect data used for management, customer management, sales management, etc.

In a conventional data processing device (for example, a POS terminal), in addition to an operator display device used for operation by an operator, a product name, a unit price, the number of products, etc. can be displayed to a customer. (For example, Patent Document 1).
Japanese Patent Laid-Open No. 10-307970

  However, the POS terminal described in Patent Document 1 simply displays the data input by the operator, that is, the product name, the unit price, the total price, etc. on both the operator display device and the customer display device. It was only possible to provide information in one direction. That is, even if the display devices for the operator and the customer are provided, they are not used for mutual communication between the customer and the operator.

  Further, in the POS terminal described in Patent Document 1, when a customer operates a changeover switch, a menu can be displayed on a customer display device. However, this is merely a display changeover, and other processing is performed. I couldn't let you.

  An object of the present invention is to provide a data processing apparatus and a data processing control program capable of communicating with each other between an operator and a customer and capable of executing processing according to a request input from the customer side It is in.

  According to the first aspect of the present invention, there is provided an operator input device and an operator display device for operation by an operator, a customer input device and customer display device for operation by a customer, and a customer's input device from the customer input device. A request input means for inputting process request data indicating a process request, a process execution means for executing a process according to the process request data input by the request input means, and a customer operator's request from the customer input device It is characterized by comprising request input means for inputting desired data to be displayed, and request display means for displaying the request contents on the operator display device in accordance with the request data input by the request input means.

  The invention according to claim 2 is the invention according to claim 1, wherein the request input means inputs a request for the number of the same item as the item desired by the customer from the customer input device, and the request display means The number of the same items as the items input by the request input means is displayed.

  According to a third aspect of the present invention, in the first aspect of the present invention, the confirmation input means for inputting a confirmation instruction for the request content displayed by the request display means from the operator input device and the confirmation input means When the instruction is input, a confirmation display means for displaying the confirmation input on the customer display device is provided.

  According to a fourth aspect of the present invention, in the first aspect of the invention, the processing means includes an information recording means for recording information associated with time information, and a request for providing information input from the request input means. Accordingly, the information corresponding to the current time is extracted from the information recorded in the information recording means, and the extracted information is displayed on the customer display device.

  According to a fifth aspect of the present invention, in the first aspect of the invention, the processing means includes an information recording means for recording information associated with the position information, and a request for providing information input from the request input means. And information display means for extracting information corresponding to a predetermined place from the information recorded in the information recording means and displaying the extracted information on the customer display device. To do.

  The invention according to claim 6 is the invention according to claim 4 or claim 5, wherein the print request input means inputs a print request for the information displayed by the processing means, and the request input by the print request input means. And printing means for printing the information displayed on the customer display device.

  The invention according to claim 7 is the invention according to claim 1, wherein the non-display request input means for inputting a non-display request for specific information from the customer input device, and the non-display request input means And a display control means for displaying information corresponding to data input from the operator input device on the customer display device except for the specific information when a request is input. To do.

  The invention according to claim 8 is the invention according to claim 1, wherein the customer input device is configured by a touch panel.

  The invention according to claim 9 is data for controlling a computer provided with an operator input device and an operator display device for operation by an operator, and a customer input device and customer display device for operation by a customer. A processing control program, wherein a computer executes processing according to processing request data input by the request input means, request input means for inputting processing request data indicating a customer processing request from the customer input device Processing execution means, request input means for inputting request data indicating a customer's request to the operator from the customer input device, and request contents on the operator display device according to the request data input by the request input means It is made to function as a demand display means for displaying.

  According to the first aspect of the present invention, when processing request data indicating a customer processing request is input from the customer input device, processing according to the input processing request data is executed, and customer input is performed. When request data indicating a customer's request to the operator is input from the device, the request content is displayed on the operator display device in accordance with the input request data. Therefore, processing according to the request input from the customer side And can communicate with each other between the operator and the customer.

  According to the second aspect of the present invention, in addition to the effect of the first aspect of the invention, a request for the number of items and the same item desired by the customer is input from the customer input device, and the input item and the same item are input. The number of items is displayed on the operator's display device. For example, items such as chopsticks, spoons, forks, cigarettes, newspapers, etc. that the customer needs to request from the operator can be reliably confirmed through data processing. Can be recognized.

  According to the third aspect of the present invention, in addition to the effect of the first aspect of the invention, a confirmation instruction for the request from the customer displayed to the operator is input from the operator input device, and the confirmation instruction By displaying that the confirmation input has been made on the customer display device when it is inputted, it can be recognized that the customer's request is reliably transmitted to the operator.

  According to the invention of claim 4, in addition to the effect of the invention of claim 1, in response to the input request for information provision, information according to the current time is extracted, and this extracted information is used for the customer. Since it is displayed on the display device, for example, when a customer purchases a product, while an operator inputs data about the product, information corresponding to the current time, for example, information on the departure time of a train from the nearest station, etc. You can know by the display.

  According to the fifth aspect of the invention, in addition to the effect of the first aspect of the invention, in response to the input request for information provision, information corresponding to a predetermined place is extracted, and the extracted information is extracted from the customer. For example, when a customer purchases a product, while an operator inputs data about the product, for example, a restaurant in the vicinity of the place where the device is installed (such as a store) It is possible to know information on the display.

  According to the invention described in claim 6, in addition to the effect of the invention of claim 4 or 5, when a print request is input for the displayed information, the customer display device is responded to the input request. Since the information displayed in step 1 is printed, the customer can obtain the information not only on the display but also on a paper medium.

  According to the seventh aspect of the invention, in addition to the effect of the first aspect of the invention, the data input from the operator input device when a request for non-display of specific information is input from the customer input device. Information is displayed on the customer display device excluding specific information, so information that is usually displayed when data is input from the operator input device, for example, data such as product name, price, number, etc. It is possible not to display only the product name.

  According to the eighth aspect of the invention, in addition to the effect of the first aspect of the invention, the customer input device is configured by a touch panel, so that the customer can simply touch the predetermined position of the touch panel. Data can be input.

  According to the ninth aspect of the present invention, when processing request data indicating a customer processing request is input from the customer input device, processing corresponding to the input processing request data is executed, and customer input is performed. When request data indicating a customer's request to the operator is input from the device, the request content is displayed on the operator display device in accordance with the input request data. Therefore, processing according to the request input from the customer side And can communicate with each other between the operator and the customer.

Embodiments of the present invention will be described below with reference to the drawings.
FIG. 1 is a block diagram showing a configuration of a sales data processing apparatus 1 shown as an example in the first and second embodiments as a data processing apparatus.
In FIG. 1, the CPU 2 includes an input device 3, a RAM 4, a drawer 5, a communication device 6, an operator display device 7, an operator touch panel 8, a customer display device 9, a customer touch panel 10, a printing device 11, and a recording device. 12 are connected via a bus line 14.

  The CPU 2 controls the overall operation of the sales data processing apparatus 1 according to the sales data processing program loaded in the RAM 4. By executing this program, the CPU 2 performs processing according to data input by an operator input operation on the input device 3 and the operator touch panel 8 and data input by a customer input operation on the customer touch panel 10. Execute.

  Although not specifically shown, the input device 3 is a numeric keypad for entering monetary data, sales volume, etc., a department key operated at the time of product registration, a PLU (price look-up) key, and cash for closing registration for one transaction. Various keys and mode switches that are normally provided, such as a / deposit key, are provided. The mode switch switches modes such as “REG (registration)”, “X (inspection)”, and “Z (clearing)” according to the switching position. In the state where the REG mode is set, the CPU 2 The sales data input from the input device 3 is taken in and displayed on the display device 7 or sent to the printing device 11 for receipt / journal printing, and registration processing for updating the contents of the sales data in the RAM 4 is performed.

  The RAM 4 stores various programs and data accessed by the CPU 2. The RAM 4 stores a sales data processing program for controlling the entire apparatus, data relating to products recorded during normal processing operations (total data for one transaction, various sales total data, etc.), and data input by an input operation by a customer. Alternatively, an area for recording temporary data such as data input by an input operation by an operator in response to a request from a customer is provided.

  The drawer 5 is for accommodating banknotes and coins, and is opened when a tightening process is performed, so that the operator can handle banknotes and coins.

  The communication device 6 controls communication with other sales data processing devices connected via the communication line 12. For example, it is assumed that the other sales data processing device is connected inline or online via the communication device 6 and further to the Internet. The communication device 6 can also input various data from other devices (such as a Web server) connected via an external network such as the Internet.

  The operator display device 7 is provided for operator operation, and displays the sales data input from the input device 3, the total amount of the sales data, or the change amount. Moreover, the display according to the data input by input operation with respect to the customer touch panel 10 by a customer is performed.

  The operator touch panel 8 is provided for operator operation, is configured to overlap the display screen of the operator display device 7, and directly selects a button or the like displayed by the operator display device 7. Input operations can be accepted.

  The customer display device 9 is provided for customer operation. Data (sales data, etc.) input from the input device 3 by the operator's input operation, data input from the operator display device 7, or by the customer. A display corresponding to the data input from the customer touch panel 10 by the input operation is performed.

  The customer touch panel 10 is provided for customer operation, is configured to overlap the display screen of the customer display device 9, and directly selects a button or the like displayed by the customer display device 9. Input operations can be accepted.

  The printing apparatus 11 is constituted by, for example, a two-continuous printer, and performs receipt / journal printing on receipt and journal roll paper every time sales data is registered. The printing apparatus 11 cuts the receipt paper (roll paper) and issues a sales statement receipt in accordance with the timing when the closing process is performed at the end of registration for one transaction and the drawer 5 is opened. The printing device 11 is a display target under the control of the CPU 2 when a print output request for information to be displayed on the customer display device 9 is input from the customer touch panel 10. The information is printed on a roll paper for receipt or journal and is discharged.

  The recording device 12 includes a recording medium 13 in which an operating system, various application programs, data files, character font data, and the like are stored in advance, and a drive system thereof. The recording medium 13 is fixedly provided or detachably mountable, and is constituted by a magnetic / optical recording medium such as a flexible disk, a hard disk, an optical disk, or a RAM card, and a semiconductor memory. Further, the program and data recorded on the recording medium 13 are loaded into the RAM 4 under the control of the CPU 2 as necessary. Further, the CPU 2 receives the program and data transmitted from the other device side via the transmission medium such as the communication line 12 by the communication device 6 and stores them in the recording medium 13 or provided on the other device side. It is also possible to use the program and data stored in the recorded recording medium via a transmission medium such as the communication line 12. In this embodiment, for example, data associated with time data (time information), data associated with position data (position information), and the like can be recorded in advance on the recording medium 13.

  The data associated with the time data includes, for example, timetable data including the departure time of the train on each route departing from the nearest station, the departure time of the bus at the nearest bus stop, and the like. From the timetable data, it is possible to extract departure time data of trains and buses that can be boarded at the current time based on current time data timed by a clock circuit (not shown).

  Further, the data associated with the position data includes, for example, data relating to restaurants, government offices, amusement facilities, etc. in the vicinity of the store where the sales data processing device 1 is installed (hereinafter referred to as peripheral restaurant data). . The peripheral restaurant data includes restaurant name data, location data indicating the location, and the like. From merchandise restaurant data, based on the location data of the store where the sales data processing device 1 is installed, data on restaurants, government offices, amusement facilities, etc. that exist in positions that can be displayed in the map around the store Can be extracted. Based on the peripheral restaurant data, specific marks and names representing the positions of these restaurants can be displayed on the store periphery map.

  Although various information is recorded in the recording medium 13 in advance, for example, according to the content of information requested by a customer, the communication device 6 accesses a site providing information through the Internet, and this You may make it acquire applicable information from a site.

  Although not shown, it is possible to provide an audio output device that outputs audio under the control of the CPU 2. The audio output device outputs audio corresponding to audio data generated based on, for example, an audio file.

(First embodiment)
Next, the operation of the sales data processing apparatus 1 in the first embodiment will be described with reference to the flowchart shown in FIG. In the first embodiment, data indicating a customer's request to the operator is input by an input operation on the customer touch panel 10 by the customer, and a predetermined display indicating the request content is displayed on the operator display device 7 according to the input data. By doing so, it is possible to make the operator recognize the request from the customer.

  In a normal state in which product data (sales data such as product name, price, number, etc.) is input, the sales data processing device 1 displays a customer display as shown in FIG. I do. FIG. 3 shows only a display portion related to the first embodiment, and a display area for displaying a purchased product name, an amount of money, a quantity, a subtotal amount, etc. in accordance with the input of sales data from the input device 3. It is also assumed that a display area for displaying an advertisement image or the like is also provided.

  In the example of the customer display shown in FIG. 3 (a), for example, the customer instructs the operator that the shopping bag is necessary and the “plastic bag necessary button” for instructing that the shopping bag is necessary. “Plastic bag unnecessary button”, “Hashi / Spoon / Fork” button for requesting a chopstick, spoon and fork, and “Product selection button” for specifying a product to be purchased.

  The sales data processing device 1 inputs the product data of each product from the input device 3 by the operator's input operation for the product to be purchased by the customer, and executes processing on the input data. In the meantime, when there is an input operation to the button displayed on the customer display device 9, the processing of the flowchart shown in FIG. 2 is executed.

  For example, when the “plastic bag unnecessary button” is pressed by the customer's input operation (step A1, Yes), the position data of the position where the button is displayed is input from the customer touch panel 10. The CPU 2 determines which button has been selected based on the position data from the customer touch panel 10.

  If it is determined that the “plastic bag unnecessary button” has been selected, the CPU 2 displays on the customer display device 9 a display for notifying the customer that the plastic bag is unnecessary. A2). For example, in the customer display screen shown in FIG. 3A, the “plastic bag required” button that was not selected is deleted and the designated “plastic bag unnecessary button” is displayed in a different display form, for example, color or Display by changing the shape.

  Further, the CPU 2 causes the operator display device 7 to display a display for notifying the operator that the plastic bag is not required by the customer (step A3). For example, as shown in FIG. 4, a “plastic bag unnecessary” button is displayed. The “plastic bag unnecessary” button displayed on the operator display device 7 is pressed when the operator confirms a request from a customer (details will be described later).

  When the “Hashi / Spoon / Fork” button is pressed (step A4, Yes), the CPU 2 displays an input screen for accepting designation of the number of the chopsticks, spoons and forks on the customer display device 9. (Step A5).

  For example, as shown in FIG. 3B, numeric buttons up to 1, 2,..., 0 are displayed together with the buttons “Hashi”, “Spoon”, and “Fork”. Here, it is possible to arbitrarily select either a spoon, a spoon, or a fork with a button, and the number can be designated by pressing a numeric button in a state where either is selected (step A6).

  In the example shown in FIG. 3B, an example is shown in which designation is made to request that two chopsticks be added. Similarly, any number of spoons and forks can be designated.

  In this way, when the input operation is received and the “OK button” is selected (step A7, Yes), the CPU 2 displays the input designated content on the operator display device 7 (step A8). For example, in the example shown in FIG. 4, the buttons “2 chopsticks” and “1 spoon” are displayed, indicating that the customer has requested that two chopsticks and one spoon be added. Yes. The buttons ("two chopsticks" and "one spoon") indicating the specified contents displayed on the operator display device 7 are pressed when the operator confirms the request from the customer (details will be described later). ). In the case of No in step A7, if the No state elapses for a certain time (the same applies to step A12), this process is terminated.

  When the product selection button is pressed (step A9, Yes), the CPU 2 displays an input screen for accepting product specification on the customer display device 9 (step A10). For example, as shown in FIG. 3C, product buttons for a plurality of types of products such as “cigarette”, “newspaper”, “coffee”, and “ticket” are displayed. Here, when any one of the product buttons is selected, the CPU 2 displays buttons with a plurality of product names corresponding to the selected product button.

  In the example shown in FIG. 3C, since “cigarette” is selected as the product, a plurality of brands (product names) about tobacco, for example, “mild A” “mild B” “short H” “eight S”. Buttons for each product name are displayed.

  Here, the customer can arbitrarily designate a product and a product name by pressing a button displayed on the customer display device 9 (step A11). FIG. 3C shows an example in which “mild A” of “cigarette” is selected. When a product name is selected, as shown in FIG. 3B, a numerical button is displayed so that the customer can input the designation of the number of products desired by the customer. Other products (“newspaper” “coffee” “ticket”) can be arbitrarily designated in the same manner.

  In this way, when the input operation is received and the “OK button” is selected (step A12, Yes), the CPU 2 displays the input content on the operator display device 7 (step A13). For example, as shown in FIG. 4, one cigarette brand “mild A” and a button indicating that a newspaper “XX Sports” is requested by the customer are displayed.

  In addition, when the input content is a product such as “cigarette”, “newspaper”, “coffee”, “ticket”, etc., if the input is confirmed by the “OK button”, the sales amount / number of sales is stored for each product. The total amount and the number of products are added to (not shown).

  On the other hand, the operator can grasp the request from the customer instantly by viewing the display on the operator display device 7 as shown in FIG. The request from the customer displayed by the operator display is input by an operation on the customer display device 9 (customer touch panel 10) while the operator inputs the product data about the product to be purchased by the customer. Has been. In other words, the customer needs the necessary / unnecessary shopping bags, the desired type and number of chopsticks, spoons, forks, etc., the type and number of products that need to be prepared by store staff such as cigarettes and newspapers, etc. It is not necessary to wait for the operator's input work to be communicated, and can be input in advance to the sales data processing device 1 by an input operation on the button displayed on the customer display device 9.

  The operator confirmed the requests from various customers by checking the operator display on the operator display device 7 during the input operation or when the input of the product data was completed (before the tightening). This can be notified to the customer. When the operator presses a button displayed on the operator display device 7, that is, a button representing a request from a plurality of customers as shown in FIG. 4, the CPU 2 determines that there is a confirmation input ( Step A14, Yes), a confirmation message is displayed on the customer display device 9.

  For example, when the “no shopping bag required” button shown in FIG. 4 is pressed, the message “Thank you for your cooperation” is displayed on the customer display device 9 as shown in FIG. Let

  When the “two chopsticks” and “one spoon” buttons shown in FIG. 4 are pressed, the customer display on the customer display device 9 displays “two chopsticks” as shown in FIG. , Put a spoon "is displayed. The operator can avoid forgetting to prepare by preparing the chopsticks, spoon, fork, etc. requested by the customer and then performing an input operation on the buttons displayed for the operator. . In response to the input operation, the corresponding quantity is subtracted from an inventory memory (not shown) that stores quantities such as chopsticks, spoons and forks. The stock memory is added when a chopstick, fork, or fork is received.

  Similarly, when the “cigarette mild A 1” button shown in FIG. 4 is pressed, the customer display on the customer display device 9 displays “cigarette mild A put in” as shown in FIG. "" Is displayed. Here, when the button “newspaper XX sports” is further pressed, a message “newspaper XX sports entered” is further displayed.

  Thus, when an input operation is performed on all buttons corresponding to the request from the customer displayed for the operator (step A16, Yes), the CPU 2 can confirm the confirmation message after the predetermined time has elapsed, that is, by the customer. After sufficient time elapses or when the input of product data for the next customer is started, the customer display on the customer display device 9 and the operator display on the operator display device 7 are initialized ( Step A17).

  In this way, the sales data processing apparatus 1 inputs various requests from the customer to the operator during the operator's product data input operation, and displays the input request contents on the operator display device 7. The operator can be surely recognized. Accordingly, errors are less likely to occur than when a customer verbally communicates a request to an operator. Further, if the operator works according to the contents displayed on the operator display device 7, the operator can surely respond to the request from the customer. In addition, the operator can respond to the request from the customer and press the button displayed on the operator display device 7 to notify the customer that he has responded to the request. Can give you a sense of security.

  In the above description, the “no plastic bag necessary” button and the “necessary plastic bag” button are provided. However, in the sales data processing apparatus 1 in the second embodiment, “plastic bag is necessary” is set in the initial state. It is assumed that Accordingly, the buttons are displayed in a predetermined display form (for example, a specific color or shape) so as to indicate that “plastic bag is necessary” is set in the customer display in the customer display device 9. The customer can arbitrarily designate any one by operating the buttons.

  In addition, when a shopping bag is basically provided to the customer, only the “no shopping bag required” button may be provided and operated only when the customer does not need the shopping bag. On the contrary, when the shopping bag is not basically provided to the customer, only the “requires shopping bag” button may be provided.

(Second Embodiment)
Next, the operation of the sales data processing apparatus 1 according to the second embodiment will be described with reference to the flowcharts shown in FIGS.
In the second embodiment, processing request data indicating a customer's processing request is input in response to an input operation from the customer to the customer display device 9, and processing corresponding to the input processing request data is performed as the sales data processing device 1. Can be executed. The executable processing includes, for example, whether or not a receipt is issued, whether or not a product name is displayed, providing information by display on the customer display device 9, and printing information on a receipt.

  First, an information providing process for providing various types of information in response to requests from customers will be described.

  In the normal state, the sales data processing device 1 in the second embodiment displays a customer screen on the customer display device 9 as shown in FIG. Also in the second embodiment, a display area for displaying a purchased product name, a price, a quantity, a subtotal price, etc., and a display for displaying an advertisement image, etc. in accordance with the input of sales data from the input device 3 It is assumed that an area is also provided.

  In the example shown in FIG. 7A, for example, a “receipt required” button and “receipt unnecessary” button for instructing whether or not a receipt is necessary, and when the amount of the product is input, the product name is changed to the customer name. The product display device 9 is provided with a “product name non-display” button and a “product name display” button for instructing whether or not to display, and an “information provision” button for requesting various information provisions. Yes.

  Here, as will be described with reference to FIG. 5 executed by interruption processing at regular intervals, first, when the “information provision button” is pressed, the CPU 2 selects a plurality of information in order to make the customer select the type of information desired. Are displayed on the customer display device 9 (step B1). As the “information selection button”, for example, as shown in FIG. 7B, buttons for selecting “train time”, “peripheral restaurant”, and “event” are displayed.

  When any information button is selected (step B2, Yes), the CPU 2 reads information corresponding to the selected button from the recording device 12 (recording medium 13), and displays the customer display device 9 Is displayed (step B3).

  For example, when the “train time” button is selected, the CPU 2 acquires current time data measured by a clock circuit (not shown), and is recorded in advance on the recording medium 13 based on the time data. Data to be displayed is extracted from the train time database.

  For example, the time required to go to the nearest station from the location of the store where the sales data processing apparatus 1 is installed (for example, time by foot) is added to the current time, and the train data at the nearest departure time is extracted from this time To do. Here, the train data of each destination is extracted for each route of the nearest station. When there is a margin in the display area for displaying information on the customer display device 9, a plurality of departure time data for one destination train may be extracted and displayed.

  As a result, as shown in FIG. 7C, the departure time of the nearest train that can be boarded from the current time at the nearest station can be displayed for each destination direction of each route. In FIG. 7 (c), the departure time for each of the trains bound for XX and the train bound for XX that departs from the XX station on the A line, and the △△ that departs from the station on the B line The departure time for each of the bound train and the train bound for △△ is displayed.

  Further, for example, when the “peripheral restaurant” button is selected, the CPU 2 reads out the data of the peripheral restaurants recorded in advance on the recording medium 13, and the map around the store where the sales data processing device 1 is installed. A map is displayed based on the data, and a predetermined mark indicating the location of each restaurant is displayed in the map.

  As a result, as shown in FIG. 7 (d), a map in which the positions of surrounding restaurants are represented by marks can be displayed. In FIG.7 (d), the black circle mark represents the position of the store where the sales data processing apparatus 1 is installed, and the white circle mark represents the position of the restaurant. In addition, it is also possible to display a restaurant name etc. in association with each mark on the map. Further, in the above description, although it is simply described as a restaurant, for example, “Izakaya”, “Chinese restaurant”, “Café”, etc., the customer selects a more detailed type of restaurant, and the corresponding position You can also display only.

  Here, when the information displayed on the customer display device 9 is confirmed by the customer and the “OK button” is pressed (step B5, Yes), the processing is terminated.

  Further, in order to print and record the information displayed on the customer display device 9 on paper, when the “print receipt” button is pressed by the customer, the CPU 2 prints and outputs the information on the receipt. In order to show the execution of the processing to be performed, the information receipt print setting (the information receipt print flag is set) is recorded in the RAM 4 (step B6). Further, the information currently displayed is recorded in the RAM 4 as a receipt printing target (step B7).

  It should be noted that even if a predetermined time has elapsed since the information display on the customer display device 9, there is no input operation on either the “OK” button or the “receipt print” button, ie, step B 2 and step In the case of No in B5, if the No state elapses for a certain time, the information display is terminated and the initial screen state is restored.

  Thus, when the “receipt print” button is pressed (step B5, Yes), the CPU 2 terminates the input of the product data for the product to be purchased by the customer, and if the closing process has been completed, the RAM 4 The information to be displayed that was recorded in step 1 is printed on a receipt and issued.

  Further, when the “print receipt” button is pressed and the product data for the product to be purchased by the customer is being processed, the processing shown in the flowchart of FIG. After issuing the receipt for the product data after the closing process (when issuing the receipt), the information to be displayed is printed on the receipt and issued.

  In this way, the sales data processing device 1 can provide arbitrary information desired by the customer by operating the buttons displayed on the customer display device 9 during the input of the product data. Information that can be provided to the customer includes information such as “train time” at the nearest station according to the current time, and “restaurants” around the store location where the sales data processing device 1 is installed. Information unique to each of the installed sales data processing apparatuses 1 can be provided.

  Next, with reference to the flowchart shown in FIG. 6, the display control process when there is an input operation for the “receipt required” button and “product name non-display” button displayed for customers shown in FIG. explain.

  When the “Receipt Required” button is pressed by the customer (step C1, Yes), the CPU 2 performs a receipt necessary setting (for example, sets a receipt necessary flag in the RAM 4) and issues a receipt after the closing process described later is completed. Is issued (step C2). In the sales data processing apparatus 1 according to the second embodiment, it is assumed that the receipt is not issued in the initial state. Accordingly, the button is displayed in a predetermined display form (for example, a specific color or shape) to indicate that “receipt is not required” is set in the customer display in the customer display device 9.

  When “receipt required” is instructed, the CPU 2 displays a “receipt required” button in a predetermined display form, as shown in FIG.

  In addition, when the “product name non-display” button is pressed by the customer (step C3, Yes), the CPU 2 performs the product name non-display setting (for example, sets the product name non-display flag in the RAM 4), and the product described later. When the data is input, the product name of the purchased product is not displayed on the customer display device 9 (step C2). In the sales data processing device 1 according to the second embodiment, it is assumed that the product name is displayed on the customer display device 9 in response to the input of the product data in the initial state. When the “Hide Product” button is pressed, as shown in FIG. 7B, the “Hide Product Name” button is set in advance so that it can be seen that the product name is set to be hidden. It is displayed according to the display form.

  On the other hand, when a product is input by an operator's operation on the numeric keypad of the input device 3, that is, money amount data or sales volume data for each product is input (step C5), the CPU 2 ( In step C6, Yes), one transaction total memory for recording data of one transaction total provided in the RAM 4 is cleared, and one previous transaction total data recorded before that is erased (step C7).

  Here, the CPU 2 records the data input from the input device 3 in the RAM 4 and updates various sales total memories in accordance with this data (step C8). The CPU 2 determines whether or not the receipt necessary setting has been made. If the receipt necessary setting has been made (step C9, Yes), the printing device 11 causes the product data (sales data such as product name, price, and quantity to be sold). ) Is printed on a receipt, for example, and displayed on the operator display device 7. If the receipt required setting is not set (No at Step C9), the product data is not printed on the receipt.

  Further, for example, the CPU 2 refers to the product name non-display flag set in the RAM 4 to determine whether or not the product name non-display setting is set, and if the product non-display setting is not set (step C11, No), the product data including the product name is also displayed on the customer display device 9 (step C12).

  In the case where merchandise non-display is set, the customer display device 9 displays only the merchandise amount and the subtotal amount and does not display the merchandise name. Thereby, it can avoid that other customers know from the display of the customer touch panel 10 what the purchased product is.

  The CPU 2 adds the price of the commodity input from the input device 3 to the data recorded in the one transaction total memory of the RAM 4 (Step C13).

  By sequentially executing the above processing every time data of one product is input from the input device 3, each product data is printed on the receipt, and the total price of the products input so far is stored in one transaction total memory. To be recorded.

  Here, when an instruction to close the registration for one transaction is input by an operation on the cash / deposit key of the input device 3 (step C14, Yes), the CPU 2 executes a closing process.

  The CPU 2 determines whether or not the receipt necessary flag is set in the RAM 4, and if it is set (step C15, Yes), for example, the data recorded in the one transaction total memory by the printing apparatus 11 as the closing process. The corresponding total amount is printed on the receipt, and the total amount is displayed on the operator display device 7 and the customer display device 9 (step C16). Further, the drawer 5 is opened, or the receipt is issued by the printing apparatus 11 (step C17).

  On the other hand, when the receipt required flag is not set, the CPU 2 only displays the total amount on the operator display device 7 and the customer display device 9, and does not cause the printing device 11 to print the receipt (step C18). ).

  As described above, normal processing for product input is executed.

  In the above description, if a receipt is required, it is specified by the customer before the first input of one transaction. However, it may be necessary to issue a receipt in the middle of entering product data. May be directed. In such a case, it is assumed that the CPU 2 causes the printing apparatus 11 to collectively print the product data based on the product data input so far recorded in the RAM 4.

  Next, the CPU 2 determines whether or not the information receipt printing flag is set in the RAM 4, and if not set, the process is terminated (No in Step C19).

  When the information receipt printing flag is set, the CPU 2 displays the information recorded as the receipt printing target in the RAM 4, that is, the information to be displayed by the customer's operation on the “provide information” button. To print on the receipt (step C20). Then, the receipt is cut and a receipt is issued (step C21).

FIGS. 8A and 8B show an example of information receipt printing in which information is printed on a receipt.
In FIG. 8A, the information displayed for the customer shown in FIG. 7C, that is, the departure time of the nearest train that can be boarded from the current time at the nearest station is printed for each destination direction of each route. Has been. The current time is also printed.

  In FIG. 8 (b), the information displayed for customers shown in FIG. 7 (d), that is, a map in which the positions of surrounding restaurants are represented by marks is printed. In addition, the name of each restaurant is also printed (1. XXX, 2. XXX ...).

  In this way, since the information provided to the customer by the display on the customer display device 9 can be printed by receipt printing, the customer can carry the paper medium on which the information is printed.

  In the above description, the customer can notify the operator that a receipt is not necessary. However, for example, a receipt, a service ticket, a flyer, etc. other than the receipt can be targeted.

  In the above description, the information output method includes the display on the operator display device 7 or the customer display device 9 or the printing on the receipt by the printing device 11, but the information is output by voice. Anyway. For example, a voice file in which voice message data to be output is recorded is prepared, and the corresponding voice file is reproduced and output as necessary. Note that the information that is the target of audio output may be determined in advance, or may be arbitrarily designated by a customer or an operator.

  In the above description, the description is divided into the first embodiment and the second embodiment. However, this is for facilitating the description of the invention, and in the first embodiment and the second embodiment. The sales data processing apparatus 1 having each configuration described above can be used. Thereby, while being able to mutually communicate between an operator and a customer, it can be set as the sales data processing apparatus 1 which can perform the process according to the request | requirement input from the customer side.

  Further, the above embodiments include inventions at various stages, and various inventions can be extracted by appropriately combining a plurality of disclosed constituent elements. For example, even if some constituent elements are deleted from all the constituent elements shown in the embodiment, at least one of the problems described in the column of problems to be solved by the invention can be solved, and described in the column of the effect of the invention. In a case where at least one of the obtained effects can be obtained, a configuration in which this configuration requirement is deleted can be extracted as an invention.

  A data processing control program that can be executed by a computer that implements the sales data processing apparatus 1 is recorded on a recording medium such as a magnetic disk (flexible disk, hard disk, etc.), optical disk (CD-ROM, DVD, etc.), semiconductor memory, etc. Or can be provided through a communication medium. By controlling the operation of the computer by the data processing control program, the functions in the above-described embodiments can be realized.

The block diagram which shows the structure of the sales data processing apparatus 1 shown as an example by 1st and 2nd embodiment as a data processing apparatus of this invention. The flowchart for demonstrating operation | movement of the sales data processing apparatus 1 in 1st Embodiment. The figure which shows an example of the customer display displayed by the customer display apparatus 9 in 1st Embodiment. The figure which shows an example of the display for operators displayed by the display apparatus for operators 7 in 1st Embodiment. The flowchart for demonstrating operation | movement of the sales data processing apparatus 1 of 2nd Embodiment. The flowchart for demonstrating operation | movement of the sales data processing apparatus 1 of 2nd Embodiment. The figure which shows an example of the customer display displayed by the customer display apparatus 9 in 2nd Embodiment. The figure which shows an example of information receipt printing in 2nd Embodiment.

Explanation of symbols

  DESCRIPTION OF SYMBOLS 1 ... Sales data processing apparatus, 2 ... CPU, 3 ... Input device, 4 ... RAM, 5 ... Drawer, 6 ... Communication apparatus, 7 ... Display device for operators, 8 ... Touch panel for operators, 9 ... Display device for customers, 10 ... customer touch panel, 11 ... printing device, 12 ... recording device, 13 ... recording medium, 14 ... bus line.

Claims (9)

An operator input device and an operator display device for operation by an operator;
A customer input device and customer display device for operation by the customer;
Request input means for inputting processing request data indicating a customer processing request from the customer input device;
Processing execution means for executing processing according to the processing request data input by the request input means;
Request input means for inputting request data indicating a request for a customer operator from the customer input device;
A data processing apparatus comprising: a request display means for displaying a request content on the operator display device in accordance with the request data input by the request input means. The request input means includes
Enter a request for the number of items that the customer desires from the customer input device,
The request display means includes
2. A data processing apparatus according to claim 1, wherein the number of the same goods as the goods input by said demand input means is displayed. Confirmation input means for inputting a confirmation instruction for the request content displayed by the request display means from the operator input device;
2. The data processing apparatus according to claim 1, further comprising confirmation display means for displaying that the confirmation input is made on the customer display device when a confirmation instruction is inputted by the confirmation input means. . The processing means includes
Having information recording means for recording information associated with time information;
In response to the information provision request input from the request input means, information corresponding to the current time is extracted from the information recorded in the information recording means, and the extracted information is displayed on the customer display device. The data processing apparatus according to claim 1. The processing means includes
Having information recording means for recording information associated with the position information;
In response to a request for providing information input from the request input means, information corresponding to a predetermined location is extracted from the information recorded in the information recording means, and the extracted information is displayed on the customer display device. The data processing apparatus according to claim 1, further comprising an information display unit to be displayed. A print request input means for inputting a print request for the information displayed by the processing means;
6. The data processing apparatus according to claim 4, further comprising: a printing unit that prints information displayed on the customer display device in response to a request input by the print request input unit. . A non-display request input means for inputting a non-display request for specific information from the customer input device;
A display for displaying information corresponding to data input from the operator input device on the customer display device except for the specific information when a non-display request is input by the non-display request input means. The data processing apparatus according to claim 1, further comprising a control unit.   The data processing apparatus according to claim 1, wherein the customer input device includes a touch panel. A data processing control program for controlling a computer provided with an operator input device and an operator display device for operation by an operator, and a customer input device and customer display device for operation by a customer,
Computer
Request input means for inputting processing request data indicating a customer processing request from the customer input device;
Processing execution means for executing processing according to the processing request data input by the request input means;
Request input means for inputting request data indicating a request for a customer operator from the customer input device;
A data processing control program for functioning as a demand display means for displaying a request content on the operator display device in accordance with the demand data input by the demand input means.

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