JP2005339240A - Information processing method and information processor - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an information processing method for matching a user's request and service contents of a service provider with simple procedures. <P>SOLUTION: At least request information is acquired from a user 200 and acquired request information is presented to more than two service provider sides 300. Proposals made by proposers of the service provider sides 300 on the basis of the request information are collected from the service provider sides 300, the collected proposals are presented to the user 200, information on the proposer who have made the proposals selected by the user from among the presented proposals are outputted to the user. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to an information processing apparatus that processes information based on request information from a user, and more particularly to an information processing method and an information processing apparatus that match a user request with service content of a service provider.

In the service industry, generally, a service according to a user's request is provided. For example, Patent Literature 1 describes a method of coordinating and providing a user with an image related to a hairstyle based on request information acquired from a user. If this method is used, a beauty salon, etc. can consult with the user who visited the store after consulting prior to the user's visit, so that the user can request haircuts and the like with peace of mind. The beauty salon on the customer side can shorten the consultation time when the user visits the store.
JP 2003-85270 A

  However, the user can receive proposals only from a specific service provider consulted in advance (for example, a beauty salon) or a proposer (beautician), obtain multiple proposals at the same time, and compare multiple proposals There was a problem that could not be done. In order for the user to obtain a plurality of proposals in advance, there is a problem that both the user and the service provider have a complicated procedural burden.

An object of the present invention is to realize matching of service contents between a user and a service provider by a simple procedure.
In order to achieve the above object, according to the present invention, at least request information is acquired from a user, the acquired request information is presented to two or more service providers, and a proposal from the service provider based on the request information The proposal created by the provider is collected from the service provider side, the collected proposal is presented to the user, and information on the proposer who created the proposal selected by the user from the presented proposals is directed to the user. An information processing method is provided.

  According to the present invention, the user can acquire a plurality of proposals by a simple procedure, and can select an optimum proposal from the plurality of proposals, and the service provider can acquire a customer by a simple procedure. Opportunities can be expanded.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
First, an overview of information processing according to the present embodiment will be described with reference to FIG.
As shown in FIG. 1, an information processing apparatus 100 on the information processor side that executes the information processing method can exchange information with the user terminal 200 on the user side and the service provider side terminal 300 on the service provider side. It is connected to the. In this embodiment, information is exchanged via the Internet.

  The information processing apparatus 100 acquires request information and user specifying information from the user terminal 200. The request information is a request regarding the service content provided by the service provider. The information processing apparatus 100 presents request information acquired from the user to a plurality of service providers (1 to n). The request information of this embodiment is information relating to the appearance. The request information includes a photograph of the user so that the request regarding the appearance becomes clear.

  Each proposer on the service provider side who has acquired the request information creates a proposal based on the presented request information. Each service provider sends the proposal created by the proposer to the information processing apparatus 100. The proposal of this embodiment is information regarding the appearance. The proposal includes a photograph of the user so that the proposal regarding the appearance is clear.

  The information processing apparatus 100 collects the proposal and the specific information of the proposer who created the proposal. The information processing apparatus 100 presents the collected proposals (1 to N) to the user.

  The user selects an optimal proposal (X) from the presented proposals, and sends selection information (X) for specifying the selected proposal (X) to the information processing apparatus 100.

  The information processing apparatus 100 includes the name (Q) of the proposer who created the proposal (X) selected by the user, the name of the service provider to which the proposer (Q) belongs, the location of the store where the service is provided, the telephone number, etc. The service provider specific information including is output to the user.

  By the information processing of the present embodiment, the user can acquire a plurality of proposals created by different providers by presenting predetermined request information to the information processor only once. You can select your favorite proposal (suggestor, service provider). Further, the service provider side can obtain an opportunity to acquire a new customer by showing a predetermined proposal for each user.

Next, the information processing apparatus 100 will be described in detail.
FIG. 2 shows a block configuration diagram of the information processing apparatus 100, the user terminal 200, and the service provider side terminal 300. In the present embodiment, a case where the service provider 300 is a beauty salon and the user 200 is a person who requests hair and makeup will be described as an example. The information processing apparatus 100 of this embodiment processes information in order to match the request information of the user 200 with the service content of the beauty salon 300.

  The information processing apparatus 100 includes a request information acquisition unit 10, a request information presentation unit 20, a proposal collection unit 30, a proposal presentation unit 40, a proposer information output unit 50, and a billing unit 60.

  The request information acquisition unit 10 acquires at least request information from the user. Request information is a user's request regarding the service provided with respect to the present condition. The request information in this example is information related to the user's appearance. This is because the appearance is different for each user, and the contents of the service required for the appearance are different for each user, so that prior examination is particularly important. The request information of this embodiment is a user's request when changing the current hairstyle. The request information items and expression format are not particularly limited, but in this embodiment, “desired treatment content (hair design, hair color, both)”, “hair quality (hard, normal, soft)” and “hair length”. One or more of “age”, “hair volume”, “current hair state (perm / color / damage)”, “skin hair state”, “work content”, and “normal clothes” are included in the request information item. In this embodiment, a user's photograph is included in request information. According to the request information including the user's photograph, the current state regarding the user's hairstyle can be visually grasped, and the request regarding the user's hairstyle can be accurately grasped on the beauty salon side.

  In this embodiment, in order to grasp the user's contact information and the like, user specifying information for specifying the user is acquired together with the request information together with the request information. As the contact information of the user, e-mail address information that is a transmission source of the request information may be used.

  A method for acquiring request information will be specifically described. The request information acquisition means 10 presents a predetermined entry sheet to the user and allows the user to input request information and user specific information. An example of the entry sheet presented to the user is shown in FIG. FIG. 3A shows a presentation example of information related to the user's photography method included in the request information. FIG. 3B shows a presentation example of a request information entry sheet. The request information acquisition unit 10 acquires request information input from the user via the request information input unit 201 of the user terminal 200. As a result, information necessary for the proposal can be acquired from the user. Incidentally, the request information input unit 201 of the user terminal 200 includes a request sheet display function for displaying the entry sheet presented by the request information acquisition unit 10, and a request sheet editing function for attaching a text input and an image file to the displayed entry sheet. And a request sheet transmission function for transmitting the edited sheet to the information processing apparatus 100, and transmits user request information to the request information acquisition unit 10.

  The request information presenting means 20 presents request information acquired from the user to two or more service providers 300. The request information presentation unit 20 stores a service provider or a proposer who presents request information in the proposer list 21 in advance. An example of request information presented by the request information presenting means 20 to the service provider side 300 is shown in FIG. The service provider side terminal 300 acquires request information by the request information acquisition function of the proposal creation means 301.

  The request information presented to the service provider does not include user contact information. This is because if the contact information of the user is included in the request information, a situation occurs in which the service provider directly contacts the user, and the flow of information processing is disturbed. That is, there is a possibility that the user must receive access (contact) from a plurality of proposers, respond to the access, and answer questions other than the transmitted request information. In the present embodiment, the user selects an optimal proposal, prevents the contact information of the user from being known to the service provider before specifying the proposer or the service provider, and unifies the information flow. Thereby, the procedural burden on the user can be minimized. The user can select a service provider that shows an optimum proposal from a plurality of service providers only by a procedure for notifying the information processor 100 of request information and a proposal selection result.

  The proposal collection unit 30 collects proposals created based on the request information from the service provider terminal 300, respectively. The proposals collected are created based on the request information by each proposer on the service provider side. The proposal in this example is information regarding the appearance of the user. Since the appearance differs for each user and the specific contents of the service related to the appearance differ for each user, it is particularly important to share a common image in advance, so the information processing method of this embodiment is suitable. The proposal of this embodiment is a proposal when the current hairstyle is changed. An example of the proposal collected by the proposal collection means 30 is shown in FIG. The proposal of the present embodiment includes a proposal number, a photograph before the proposal, a proposal related to hair color (an image based on a composite image), a proposal related to a hairstyle (an image based on a composite image), and a message from the proposer. The proposal collection means 30 collects the proposals created for the beauty salon that presented the request information. In the present embodiment, a predetermined period is set, and proposals are collected within that period.

  The proposal creation method on the service provider side 300 is not particularly limited, but in this embodiment, a beautician creates a proposal using the proposal creation function of the service provider side terminal 300. The created proposal is sent to the proposal collection means 30 of the information processing apparatus 100 via the proposal transmission function of the proposal creation means 301.

  The proposal creation function (service provider side terminal 300) used when a hairdresser creates a proposal uses a photograph of the user's appearance to show the user the hairstyle and hair color to be proposed. This is a function for creating a simulation image, and has general image creation and synthesis functions. The hairdresser uses the user's photograph (image data) to synthesize the image after the haircut, the hairstyle change, the hair volume change, or the hair color change. Images such as haircuts and hairstyles used for image synthesis are preferably stored in advance in the service provider side terminal 300 (for example, a personal computer).

  The proposal presenting means 40 presents the proposal collected by the proposal collecting means 30 to the user terminal 200. In this embodiment, all of the proposals collected in principle are presented to the user. A proposal example in the case where the proposal presenting means 40 shows four proposals (T1 to T4) to the user is shown in FIG. In this example, four proposals are presented to the user. Each of the four proposals is assigned a proposal number that identifies the proposal. Incidentally, the user terminal 200 displays the proposal presented via the display unit 202 to the user.

  The proposal of this embodiment does not include specific information for specifying the service provider side or the provider. Here, the specific information includes not only the contact information of the service provider but also information for specifying the service provider such as a store name and an address. This is because, unlike personal names, it is easy for a service provider such as a beauty salon to investigate the contact information from the store name and location. This is because if such specific information is included in the proposal, a situation occurs in which the user directly contacts the service provider, and the flow of information processing is disturbed. That is, there is a possibility that the service provider must receive access (contact) from the user before the reservation, respond to the access, and respond to a request for another proposal. In this embodiment, the procedural burden on the service provider side is prevented by preventing the contact information of the store from being known to the user before the service provider to make a reservation is determined, and by unifying the information flow. Can be minimized.

  The proposer information output means 50 outputs the information of the proposer who created the proposal selected by the user toward the user. The proposer information output unit 50 includes a selection information acquisition unit 51 and a proposer information creation unit 52. The selection information acquisition unit 51 acquires selection information for specifying the proposal selected by the user from the presented proposals. The selection information is input via the selection information input means 203 of the user terminal 200. The proposer information creation unit 52 creates information on the proposer who created the proposal specified by the selection information. The proposer information includes the name of the proposer, the introduction of the proposer, the name of the beauty salon (service provider) to which the proposal belongs, a telephone number, and a map. The created proposer information is output toward the user terminal 200. The user uses the display unit 202 to display the proposer information. An example of the information of the proposer output for the user is shown in FIG.

  The charging unit 60 performs a charging process for the service provider. The timing, price, and charging method for performing the charging process are not particularly limited, but the charging unit 60 of this embodiment performs a predetermined charging process at three timings. The first billing process is a billing process performed on the service provider side according to the number of times request information is presented to the service provider side terminal 300. The second billing process is a billing process performed on the service provider side according to the number of times request information is presented to the service provider. The third billing process is a billing process performed on the service provider side to which the proposer belongs when the information of the proposer is output to the user. These three billing processes may be performed independently or in combination. For the billing in the three billing processes, it is preferable to define a weight according to the information processing. Appropriate charging can be performed by combining charging processing according to information processing.

  Next, the processing procedure of the information processing apparatus 100 according to the present embodiment will be described with reference to the flowchart shown in FIG. In this example, the service provider is a beauty salon, and the proposer is a person in charge such as a hairdresser.

  First, the request information acquisition unit 10 acquires request information and user identification information from a user (S1). Specifically, the request information acquisition unit 10 presents an entry sheet for filling in the request information and the user identification information to the user, causes the user to fill in the entry sheet via the request information input unit 201 and the like, User specific information is acquired. In this example, the request information is a request regarding the appearance of the user such as a haircut, and the request information includes a photograph of the user.

  The request information presenting means 20 presents the request information acquired from the user to two or more beauty salons (1 to n) (S2). The information presented to the beauty salon at this step does not include the user's contact information. For this reason, the beauty salon cannot contact the user directly. The billing means 60 counts the number of presentations every time request information is presented to the beauty salon, and performs the first billing process 1 for the beauty salon (S11).

  The hairdresser of the beauty salon who acquired the request information creates a proposal regarding hair makeup that satisfies the user's request based on the request information. The proposal collection means 30 of the information processing apparatus 100 collects proposals from a plurality of beauty salons (S3). In this example, the deadline for submitting proposals from the beauty salon is determined in advance, and the acceptance of proposals is closed when the deadline is reached.

  The proposal presenting means 40 presents the proposals collected by the deadline together to the user (S4). The proposal presented to the user does not include specific information for specifying a beauty salon or a beautician. For this reason, the user cannot contact a beauty salon or a hairdresser directly. The billing means 60 counts the number of presentations every time the proposal is presented to the user, and performs the second billing process 2 for the beauty salon (S12). The proposal number presented to the user is assigned with a proposal number so that the proposal can be specified. A user who has acquired a plurality of proposals created by a plurality of hairdressers selects a proposal he / she likes most from them. The user notifies the information provider 100 of the selected proposal number.

  The selection information acquisition unit 51 of the proposer information output unit 50 acquires the selection information of the proposal selected by the user based on the notification from the user (S5). The proposer information creation unit 52 creates the proposer information of the proposer who created the proposal specified by the selection information (S6). Information about the proposer is stored in advance.

  The proposer information output means 50 outputs the created proposer information to the user (S7). The billing process 60 counts the number of outputs each time the proposer information is output to the user, and performs the third billing process 3 for the beauty salon. When processing for one request information is completed, processing for another request information is performed.

  A user who has acquired information about the proposer from the information processor can know the name, location, and beauty salon of the beautician in charge. The user directly contacts the hairdresser or the beauty salon to which the hairdresser belongs, makes a reservation, etc., and actually goes to the beauty salon. After the user contacts the beautician or beauty salon directly, the user and the beautician can directly contact each other without an information processor. That is, a beautician or the like can provide a unique service to the user in addition to the proposal sent to the information processing apparatus 100 in step S3 if the user desires. For example, a hairdresser or the like further obtains user opinions and user photos (image data), and synthesizes images after haircuts, hairstyle changes, hair volume changes, or hair color changes. Then, so-called digital counseling in which the synthesized image is transmitted to the user terminal 200 may be performed. This digital counseling may be performed when the user actually visits a beauty salon. Note that the composition of the image after changing the hairstyle or the like is performed using the proposal creation function of the service provider side terminal 300.

  As described above, according to the information processing method and the information processing apparatus 100 of the present embodiment, matching between a user's request (request information) and a service provider's service content (suggestion) can be realized with a simple procedure. Can do. In particular, it is difficult for the user and the service provider to recognize the common service content, but in this embodiment, the content satisfied by the user by presenting a specific proposal based on specific request information Can provide services. In this case, by including the user's photograph in the request information and the proposal, both can recognize the image of the service content more specifically.

  The embodiment described above is described for facilitating the understanding of the present invention, and is not described for limiting the present invention. Therefore, each element disclosed in the above embodiment is intended to include all design changes and equivalents belonging to the technical scope of the present invention.

It is a figure for demonstrating transfer of information with the information processing apparatus 100, the user terminal 200, and the service provider side terminal 300. FIG. 2 is a block diagram illustrating a configuration of an information processing apparatus 100. FIG. FIG. 3A is a diagram illustrating an example of a procedure for entering request information and the like, and FIG. 3B is a diagram illustrating an example of an entry sheet for request information and the like. It is a figure which shows an example of the request information shown to the service provider side. It is a figure which shows an example of the proposal acquired from the service provider side. It is a figure which shows an example of the some proposal shown to a user. It is a figure which shows an example of the proposer information shown to a user. It is a flowchart figure which shows the process sequence of information processing apparatus.

Explanation of symbols

DESCRIPTION OF SYMBOLS 100 ... Information processing apparatus, information processor 10 ... Request information acquisition means 20 ... Request information presentation means 30 ... Proposal collection means 40 ... Proposal presentation means 50 ... Proposer information output means 60 ... Billing means 200 ... User terminal, user 201 ... Request information input means 202 ... Display means 203 ... Selection information input means 300 ... Service provider side terminal, service provider, beauty salon 301 ... Proposal creation means

Claims (16)

Get at least request information from the user,
Present the acquired request information to two or more service providers,
Collecting proposals created by the service provider side based on the request information from the service provider side;
Presenting the collected suggestions to the user;
An information processing method for outputting, to the user, information on a proposer who has created a proposal selected by the user from the presented proposals.   The information processing method according to claim 1, wherein the request information presented to the service provider side does not include user contact information.   The information processing method according to claim 1, wherein the proposal presented to the user does not include specific information for specifying the service provider side or the provider.   The information processing method according to any one of claims 1 to 3, wherein the request information is a request relating to a figure, and the proposal is a proposal relating to a figure.   The information processing method according to claim 4, wherein the request information includes a photograph of the user, and the proposal includes a photograph of the user.   The information processing method according to any one of claims 1 to 5, further comprising a billing process for billing the service provider according to the number of times request information is presented to the service provider.   The information processing method according to any one of claims 1 to 6, further comprising a charging process for charging each of the service provider side who has made the proposal according to the number of times the proposal has been presented to the user.   The information processing apparatus according to claim 1, further comprising a billing process for billing a service provider to which the proposer belongs when the information of the proposer is output to the user. Request information acquisition means for acquiring at least request information from a user;
Request information presenting means for presenting the acquired request information to two or more service providers;
Proposal collection means for collecting a proposal created by the proposer on the service provider side based on the request information from the service provider side;
Suggestion presenting means for presenting the collected proposals to the user;
An information processing apparatus comprising: a proposer information output unit that outputs information related to a proposer who has created a proposal selected by a user from the presented proposals to the user.   The information processing apparatus according to claim 9, wherein the request information presented to the service provider side does not include user contact information.   The information processing apparatus according to claim 9 or 10, wherein the proposal presented to the user does not include specific information for specifying a service provider or a proposer.   The information processing apparatus according to any one of claims 9 to 11, wherein the request information is a request relating to a figure, and the proposal is a proposal relating to a figure.   The information processing apparatus according to claim 12, wherein the request information includes a photograph of the user, and the proposal includes a photograph of the user.   The information processing apparatus according to any one of claims 9 to 13, further comprising billing means for billing the service provider according to the number of times request information is presented to the service provider.   The information processing apparatus according to claim 9, further comprising a charging unit that charges each of the service providers according to the number of times the proposal information is presented to the user. The information processing apparatus according to claim 9, further comprising a charging unit configured to charge a service provider to which the proposer belongs when the information on the proposer is output to the user.

Images