KR20150084590A - System for serving before-and-after service And Method thereof - Google Patents

Abstract

The objective of the present invention is to provide a before- and after-service and a method thereof which enable a hair designer, a consumer of this service, to secure customers in the long term and at the same time to satisfy needs of the customers. For this, the system for providing a before- and after-service according to the embodiment of the present invention includes: a receiving server which receives a first hair image (hair image before cosmetic procedure) and a second hair image (hair image after cosmetic procedure) provided from a customer terminal or a designer terminal; an approval management server which enables the receiving server to receive the first hair image and the second hair image provided from the designer terminal, in case an approval signal of the customer terminal is received; a comment management server which manages a comparison comment of the first hair image and the second hair image received by the receiving server; and a main server which generates one image with the image received by the receiving server and the comment generated in the comment management server, and provides the generated image on a web page. Through this, the consumer can check whether the desired hair style is reflected maximally, and at the same time, the hair designer can promote his or her hair design effectively.

Description

BACKGROUND OF THE INVENTION 1. Field of the Invention [0001] The present invention relates to a system and a method for providing after-

The present invention relates to a system and method for providing after-wear and after-sales service in which a hair designer who is a service user can effectively secure a customer and a customer who receives the service can effectively express his / her opinions.

The modern consumer segment places emphasis on image and aesthetics, and the emotionalization and fashion culture of consumer life will become a cultural and social trend in the future, according to Samsung Economic Research Institute CEO Information (No. 381, January 1, 2003) . In other words, the tendency to pursue emotional life will increase as the interest in beauty and beauty increases beyond gender and age,

At the same time, consumers will be more interested in getting products and related services at the same time. As reflected in this, recently, the market size of the beauty industry is expanding rapidly, and the general public is paying particular attention to hair, nail, skin, and under, and contents providers who provide specialized beauty information on the Internet The trend is increasing.

However, until now, offline cosmetics companies provide services in a very simple conventional framework of customer visit-service provision, analyzing the needs of customers and providing continuous and systematic beauty management services in an automated way It is a fact that it is not doing.

A typical example is a hair shop. In existing hair shops, rather than managing customer's hair style in a systematic manner, the customer consults the hair style at that time when the customer visits them. To provide a highly passive one-off service.

These problems can be found in the absence of a hair styling consulting expert, the lack of a hair shop, and the lack of an automated hair care system.

To overcome such a problem, a conventional art proposed will be described.

As a first related art, a cyber coordinating service method (Korean Patent Laid-Open Publication No. 10-1999-04744) relates to a method for providing coordinating services on cyberspace, comprising the steps of accessing a specific site via a communication network, Selecting a desired coordinating item, selecting one of a photograph of the user and a model photograph prepared in advance and displaying it on the screen, selecting a detailed item and a product for the coordinated item, And superimposing the selected photograph on the selected one of the photograph and the model photograph. According to the cyber coordinating service method, the user can select and coordinate a hair style, costume, glasses or accessories on the cyber space.

Second, a system for diagnosing skin condition using the Internet and manufacturing cosmetics according to the prescription (Korean Patent Laid-Open No. 10-2000-016738) diagnoses / prescribes the current skin condition of the customer through the Internet network, The present invention relates to a method of ordering / manufacturing a cosmetic product after manufacturing a cosmetic product in a cyber space by a prescription book and first checking the cyber cosmetic product. In summary, when the user inputs his / her current skin condition according to a system, Diagnosis of skin condition, advice on skin care and prescription of cosmetics, selection of the input information and customer preferences, confirmation of cosmetics before cyber space manufacture, , The cosmetics are shipped and the customer sends a feeling of use to the skin clinic center, Getting a bus and a step that reflects the future production.

Third, electronic commerce of clothes and sundries using a practical model created using photographs (Korean Patent Publication No. 10-2000-032259) includes a programming process such as homepage creation, customer management using a database, and security of payment system security The purpose of this study is to present the actual shopping situation to those who feel the inconvenience of the rapid increase of the internet users and the field shopping due to the activation of the computer diffusion in the modern society. This is because the buyer selects personal information such as age, body index, face shape, hair shape, and skin color using photographs, selects a background screen and corresponding clothes or sundries according to season and place, One-click system is one-click system that can meet the overall styling because it can be seen at right and 360 °, and can coordinate itself by creating another self on computer screen. As a result, the purchaser can feel the optimal shopping environment such as the on-site, realizing the efficiency, efficiency and efficient shopping which minimizes the return of the product when purchasing the product.

However, even in the case of the above-mentioned prior arts, there is a problem that the service provider does not provide a means of continuously securing the customer, and there is not a sufficient way to evaluate the quality of the service received or display the satisfaction I still have problems.

In addition, the beauty salon is able to provide services such as hair style, make-up and skin care. Recently, as interest in unique beauty has increased, systematic beauty service and customer management that meet individual taste and demand .

On the other hand, as the society becomes complicated and the environment becomes polluted, modern people are suffering from stress and pollution, and the hair loss and scalp hair diseases resulting therefrom are increasing. However, when receiving a hair treatment service in a hair salon, customers do not consider the degree of damages of individual scalp hair but only considering the desired style and price. In case of damaged scalp hair, There was a problem to buy.

In order to overcome these problems, a scalp hair diagnostic system was installed in the beauty salon. However, due to the lack of expertise on the scalp hair of the designer as well as the difficulty in using the hair, there were many problems in the management of the scalp hair of the customer. There is a problem in that it is not enough to provide satisfactory cosmetic services characterized by individual customers because management of customer information such as hair diagnosis information is not performed.

In addition, customers who want to change their hairstyles will find their hair designers, and if they change their hairstyles and are satisfied with the results, they want to designate them as favorite designers.

An object of the present invention is to provide a system and method for providing after-wear and after-sales service, in which a hair designer who is a consumer of the service can secure a customer for a long term and satisfy the needs of the customer.

The problems to be solved by the present invention are not limited to the above-mentioned problems. Other technical subjects not mentioned will be apparent to those skilled in the art from the description below.

The after-service and after-sales service providing system according to the embodiment of the present invention includes a receiving server for receiving a first hair image (pre-operation hair image) and a second hair image (post-procedure hair image) provided by a customer terminal or a designer terminal; An approval management server for allowing the reception server to receive the first hair image and the second hair image provided from the designer terminal when the approval signal of the customer terminal is received; A comment management server for managing a comparison comment between the first hair image and the second hair image received by the receiving server; And a main server for generating an image received from the reception server and a comment generated in the comment management server as one image and providing the generated image on a web page.

The comment management server may generate comments from the designer terminal on the basis of the difference and the difference between the first and second hair images, Is generated as a comment.

The main server may further include a comment management server for managing comments of other users on a generated image provided by the main server, wherein the main server provides an image added with a comment provided by the comment management server on a web page .

The approval management server transmits the first hair image and the second hair image transferred from the designer terminal to the client terminal and performs an approval procedure if there is an approval signal of the client terminal for the images, The server receives customer information from the customer terminal and transmits the customer information to the designer terminal.

The method of providing after-wear and after-sales service according to an embodiment of the present invention includes receiving a first hair image (pre-operation hair image) and a second hair image (post-procedure hair image) provided by a customer terminal or a designer terminal through a reception server A first step; A second step of causing the reception server to receive the first hair image and the second hair image provided from the designer terminal through the approval management server when receiving the approval signal of the customer terminal; A third step of managing a comparison comment between the received first hair image and the second hair image through a comment management server; And a fourth step of generating the received image and the comment generated in the comment management server as one image through the main server and providing the generated image on the web page.

According to the non-post-after-service system and method according to the embodiment of the present invention, it is possible to check whether or not a desired hairstyle desired by a consumer is reflected as much as possible, and at the same time, a hair designer can effectively promote her hair design .

Also, the customer who receives the service of the system can easily know the change process of his / her hair style, so that the hair designer can maintain the relationship with the customer continuously.

The effects of the present invention are not limited to the effects described above. Unless stated, the effects will be apparent to those skilled in the art from the description and the accompanying drawings.

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is a diagram illustrating a configuration of an after-wear and after-service service providing system according to an embodiment of the present invention; FIG.
2 is a diagram illustrating a basic platform of an application to which an after-wear and after-service system according to an embodiment of the present invention is applied.
3 is a view showing an application screen to which the after-wear and after-service service providing system according to the embodiment of the present invention is applied;

Other advantages and features of the present invention and methods of achieving them will be apparent by referring to the embodiments described hereinafter in detail with reference to the accompanying drawings.

However, the present invention is not limited to the embodiments disclosed below, and the present invention is only defined by the scope of the claims. Although not defined, all terms (including technical or scientific terms) used herein have the same meaning as commonly accepted by the generic art in the prior art to which this invention belongs. A general description of known configurations may be omitted so as not to obscure the gist of the present invention. In the drawings of the present invention, the same reference numerals are used as many as possible for the same or corresponding configurations.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, preferred embodiments of a system and method for providing after-sales service according to the present invention will be described in detail with reference to the accompanying drawings.

First, a non-bundle and after service providing system according to an embodiment of the present invention will be described below with reference to FIG.

1 is a diagram illustrating a configuration of an after-wear and after-service service providing system according to an embodiment of the present invention.

The after-sales service providing system 100 according to the embodiment of the present invention includes a reception server 10, an approval management server 20, a comment management server 30, and a main server 50.

The reception server 10 receives the first hair image (hair image before operation) and the second hair image (hair image after operation) provided from the customer terminal 1 or the designer terminal 3.

That is, the reception server 10 receives the hair image uploaded by the customer to the system 100 of the present invention through the customer terminal 1, or receives the hair image uploaded from the designer side via the designer terminal 3.

The hair image that is uploaded to the system and received by the receiving server 10 includes both the hair image before the procedure and the hair image after the procedure. That is, two images are necessary to compare the pre-operation image with the post-operation image.

However, both images need not be uploaded to the system through the same path. That is, the hair image before the operation may be uploaded through the customer terminal 1, and the hair image may be uploaded via the designer terminal 3 after the operation.

The approval management server 20 allows the reception server 10 to receive the first hair image and the second hair image provided from the designer terminal 3 when receiving the approval signal of the customer terminal 1. [

The approval management server 20 transmits the first hair image and the second hair image transferred from the designer terminal 3 to the customer terminal 1 and if there is an approval signal of the customer terminal 1 for the images, Perform the procedure.

That is, when the hair image received by the receiving server 10 is uploaded via the designer terminal 3, only when the approval management server 20 obtains the consent of the client via the customer terminal 1, (10). This is to allow a customer who has undergone the procedure to decide whether his / her personal information can be uploaded to the system 100.

In addition, the comment management server 30 manages the comparison comments of the first hair image and the second hair image received by the reception server 10.

In addition, the comment management server 30 generates from the designer terminal 3 a comment on the basis of differences and differences between the first hair image and the second hair image.

That is, the comment management server 30 generates a comment (comment) on the designer side regarding the difference between the hair image before the operation and the hair image after the operation. In addition, a designer's customer appeal about the hair style of the customer who is the party of the hair image can be generated as a comment. That is, it is possible to appeal the degree of publicity and value to the designer himself by using the hair image before and after the client's hair image.

Further, the comment management server 30 generates the degree of satisfaction of the second hair image with respect to the first hair image from the customer terminal 1 as a comment.

That is, the comment management server 30 can generate not only the pre-procedure hair image and the post-procedure hair image, but also the comment with the satisfaction of the procedure from the customer.

In addition, the comment management server 30 can generate not only the corresponding customer but also comments of comments provided by other users connected to the system 100. [

 In addition, the main server 50 generates an image received from the reception server 10 and a comment generated in the comment management server 30 as one image, and provides the generated image on the web page. In other words, the main server 50 combines the image of the customer before and after the operation with the comment and the advertisement of the designer who performed the hair operation, and provides the web page with the advertisement, so that the customer, Provides useful information that can be used as a reference for publicity contents and customer service selection.

In addition, the main server 50 receives customer information from the customer terminal and transmits the customer information to the designer terminal.

Also, the after-wear and after-service system 100 according to the embodiment of the present invention may further include a comment management server 40.

The comment management server 40 manages comments of other users in the generated image provided by the main server.

In addition, the main server 50 provides the web page with an image added with a comment provided by the comment management server.

The method of providing after-sales and after-sales service according to an embodiment of the present invention provides an after-sales and after-sales service through the following steps.

First, a first hair image (pre-operation hair image) and a second hair image (post-operation hair image) provided from a customer terminal or a designer terminal are received through a reception server (first step).

In this case, when the approval signal of the customer terminal is received, the receiving server receives the first hair image and the second hair image provided from the designer terminal through the approval management server (second step).

Next, a comparison comment between the received first hair image and the second hair image is managed through a comment management server (step 3).

Then, the received image and the comment generated in the comment management server are generated as one image through the main server, and the generated image is provided on the web page (step 4).

In addition, the comment management server 40 can manage comments of other users, not the customer (step 5).

That is, comments of other users can be added to the generated image provided through the main server 40 through the comment management server 40 and managed.

Accordingly, the main server 50 of the fourth step may provide an image to which the comment provided by the comment management server 40 is added on the web page.

Next, a concrete operation process of an application to which the after-wear and after-service provision system 100 according to the embodiment of the present invention is applied will be described with reference to FIG. 2 to FIG.

FIG. 2 is a view showing a basic platform of an application to which the after-wear and after-service service providing system according to the embodiment of the present invention is applied. FIG. Fig.

FIG. 2 shows a screen for uploading a hair image in a screen of an application to which the system 100 of the present invention is applied. That is, the customer or the designer can access the application to which the system of the present invention is applied through the terminal, and upload the pre-operation image and the post-operation image on the page shown in FIG.

In addition, as shown in the left picture of FIG. 2, if a '+' button is selected in a corresponding application, the user can design the product to go to a photograph or photo album of a customer or a designer terminal.

In addition, as shown in the right picture of FIG. 2, an application to which the present system is applied may additionally have an SNS interworking function.

3 is a flowchart illustrating an operation of the system 100 according to an exemplary embodiment of the present invention. Referring to FIG. 3, a main server 40 receives a hair image and a post-procedure hair image received by the receiving server 10, And allows customer information and designer comments for such images to be initiated.

That is, as shown in FIG. 3, a designer who has performed the procedure while disclosing customer information with the consent of the customer can provide price information on the hair style, etc., as comments.

The present invention is not limited to the embodiments described below, but may be implemented in various other forms, and the present embodiment is not intended to be exhaustive or to limit the scope of the present invention to those skilled in the art. .

Although the present invention has been described with reference to the illustrative drawings, it is to be understood that the invention is not limited to the disclosed embodiments and drawings, It is to be understood that various modifications may be made by those skilled in the art.

It is to be understood that the above-described embodiments are provided to facilitate understanding of the present invention and are not to be construed as limiting the scope of the present invention, and various modified embodiments are also within the scope of the present invention.

It is to be understood that the technical scope of the present invention should be determined by the technical idea of the claims and that the technical scope of the present invention is not limited to the literary description of the claims, To the invention of the invention.

1: customer terminal 3: designer terminal
10: Receiving server 20: Approval management server
30: comment management server 40: comment management server
50: main server 100: after-sales service system

Claims (5)

A receiving server for receiving a first hair image (pre-operation hair image) and a second hair image (post-procedure hair image) provided by the customer terminal or the designer terminal;
An approval management server for allowing the reception server to receive the first hair image and the second hair image provided from the designer terminal when the approval signal of the customer terminal is received;
A comment management server for managing a comparison comment between the first hair image and the second hair image received by the receiving server;
A main server for generating an image received from the reception server and a comment generated in the comment management server as one image and providing the generated image on a web page;
After-sales service providing system. The method according to claim 1,
The comment management server,
Generating a difference between the first hair image and the second hair image from the designer terminal as a basis for the difference,
And generates a satisfaction level of the second hair image with respect to the first hair image as a comment from the customer terminal. 3. The method of claim 2,
And a comment management server managing a comment of another user in a created image provided by the main server,
Wherein the main server provides an image added with a comment provided by the comment management server on a web page. The method of claim 3,
The approval management server,
Transmitting a first hair image and a second hair image transmitted from the designer terminal to the client terminal and performing an approval procedure if there is an approval signal of the client terminal for the images,
Wherein the main server receives customer information from the customer terminal and transmits the customer information to the designer terminal. A first step of receiving, through a reception server, a first hair image (a hair image before the procedure) and a second hair image (a hair image after the procedure) provided from a customer terminal or a designer terminal;
A second step of causing the reception server to receive the first hair image and the second hair image provided from the designer terminal through the approval management server when receiving the approval signal of the customer terminal;
A third step of managing a comparison comment between the received first hair image and the second hair image through a comment management server;
And a fourth step of generating the received image and the comment generated in the comment management server as one image through the main server and providing the generated image on the web page Way.

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