JP2005301972A - Information processing system which visualizes question and answer relation of user communicated through network, processing method, and processing program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an information processing system capable of visualizing a state to which information belongs, such as questions or answers input from users via a network. <P>SOLUTION: The information processing system preferably determines (1) in which step of a business process and (2) in which step of a problem solution step the information of the questions and answers transmitted/received among users via the network are made, and further visualizes (3) the quantity and quality of the information such as a specified user's question and answer and (4) the person to whom the question or answer is made. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to an information processing system that visualizes a question-and-answer relationship of users communicated via a network, and in particular, in a computer network, information such as questions and responses published by a user is easily classified and organized. The present invention relates to an information processing system that can be displayed.

  When the locations of the members of a group performing a job are dispersed, communication concerning the job is generally performed using a communication system such as a computer system or a telephone on the Internet. To facilitate such communication, text data such as questions and responses entered by users via networks such as the Internet are stored in the storage device of the network computer, and the stored information is disclosed and shared. System is used.

  For example, in Patent Document 1, in order to promote the disclosure of useful information from a user on a computer network, the published information is evaluated based on the frequency of reference from other users and the degree of benefit is also disclosed. A system that evaluates the usage record of the information is disclosed. Furthermore, it is proposed to express the presence or absence of communication between users on a display.

  Further, Patent Document 2 provides a communication method or communication system for making it easier to understand the communication progress and contents in the community on the network and for facilitating the communication in the community on the network more smoothly. According to this, the communication information unit has a multi-layered structure, and the communication process and content display, aggregation, and communication functions according to the purpose and stage of communication are provided by combining one information unit or multiple information units. To do.

  Patent Document 3 relates to a bulletin board system using a computer network, and allows a user to register and publish questions and answers. In particular, the registered user himself / herself can apply for a category of knowledge that he / she can answer at the time of registration, or the user himself / herself who answers can register attributes related to the answer. The attribute represents an original answer to the question, an expert or amateur question, or the presence or absence of itself.

JP-A-10-83386 (especially FIGS. 26 and 27) JP 2003-233556 A JP 2001-273432 A

  However, in the communication display system in the prior art described above, individual information such as questions and responses of the users who are members of the group is (1) at any stage of the business process or (2) problems of the individual user. There was a problem that it was not possible to determine at which stage of the solution step. In addition to this, there was a problem that (3) quantity and quality of information such as questions and responses of a specific user, and (4) who else it was made to be unknown. Similarly, in the questions and responses of multiple users in a specific business group, (1) at any stage of the business process, (2) at any stage of individual user problem solving steps, (3) what quantity (4) There is a problem that it cannot be compared between a plurality of users in a group.

  The present invention solves the above-described conventional problems, and stores information such as questions and responses input by a user via a network such as the Internet, and is provided with a function of disclosing such information via the network. It is an object of the present invention to provide an information processing system capable of determining and visualizing information about information such as questions and responses between groups or between users in a processing system.

  An information processing system according to the present invention has a function of accumulating information including questions and responses from a user and disclosing the accumulated information via a network, and includes the following means. In addition to the question information related to the question, a question input means for inputting attribute information for determining what kind of situation the question information belongs to, a question accumulation means for accumulating the inputted question information and attribute information, A condition for inputting response input means for inputting response information for the question information, response storage means for storing the input response information, and conditions for displaying the status of the question and answer when the question information is disclosed An input means and a display control means for displaying the status of the question and answer based on the information accumulated in the question accumulation means and the response accumulation means according to the inputted conditions. Thereby, since the question and answer situation reflects at least the attribute information input together with the question and answer information, it is possible to easily understand to which situation the information related to the question and answer belongs.

  Preferably, the display control means visualizes the question and answer relationship between the user who has input the question information and the user who has input the response information with respect to the question information. That is, it is possible to easily grasp from which user the response to the question information is directed to which user.

  Preferably, a display control means visualizes the question-and-answer relationship between the user who inputted question information and the user who inputted response information for every attribute information. For example, the users having a question-and-answer relationship are connected and displayed by a straight line. At that time, an arrow or the like is used to display which user responds to which user. Thereby, the directivity of communication between users can be clarified more for every attribute information.

  Preferably, the display control means visualizes the relationship of response information from other users to the question information from the specific user, with the specific user as the center. Thereby, the relative communication relationship between the user and other users can be further clarified by using the user who grasps the situation as a reference. Preferably, the display control means visualizes the relationship of response information from the specific user to other users' questions. Thereby, in addition to the response of the other user to the question of the user, the response of the user to the question of the other user is displayed, and the relationship between the question and the response between the users can be further clarified.

  Preferably, the display control means visualizes the communication frequency between the user who has input the question information and the user who has input the response information. For example, a frequently-used user is displayed relatively large on the display. Thereby, the depth of the relationship between users can be clarified more.

  Preferably, when the relationship between the user who has input the question information and the user who has input the response information is visualized, the display control means responds to an instruction from the user, and the question information corresponding to the visualized relationship and / or Display response information. Accordingly, it is possible to immediately display what kind of question contents have been performed or what kind of response contents have been performed, which increases convenience.

  Preferably, the display control means visualizes the question-and-answer relationship of a plurality of users included in a specific group. For example, the amount of questions and answers between a plurality of users included in a specific group is visualized, and the frequency of questions and answers between a plurality of users is visualized for each attribute information. Preferably, as shown in FIG. 32 of the embodiment, questions and responses among a plurality of users in a specific group are respectively identified and visualized. Thereby, it is possible to relatively compare the quantity and quality of questions and responses of users who are members of the group among a plurality of users of the group.

  Preferably, the attribute information includes a plurality of definitions prepared in advance, and when inputting the question information, the corresponding information is selected from the plurality of definitions. By preparing a plurality of attribute information definitions in advance, it is possible to use standard attribute information standardized among users.

  The plurality of definitions included in the attribute information may divide the situation in time series. For example, as in the embodiment, each stage (plan, control, implementation, termination, etc.) of the business process in the project may be assigned to the attribute definition. The plurality of attributes may divide the situation into types. For example, as in the embodiment, problem setting, countermeasure, implementation, evaluation, etc. in the problem solving step.

  An information processing method according to the present invention includes the following steps in an information processing system having a function of storing information including questions and responses from a user and disclosing the stored information via a network. In addition to the question information related to the question, a question input step for inputting attribute information for determining what kind of situation the question information belongs to, a question accumulation step for accumulating the input question information and attribute information, When the question information is disclosed, a response input step for inputting response information for the question information, a response storage step for storing the input response information, and a condition input for inputting a condition for displaying the status of the question and answer And a display step for displaying the status of the question and answer based on the accumulated question and attribute information, attribute information and response information according to the input conditions.

  An information processing program according to the present invention has the following steps in an information processing system having a function of accumulating information including questions / responses from a user and disclosing the accumulated information via a network. In addition to the question information related to the question, a question input step for inputting attribute information for determining what kind of situation the question information belongs to, a question accumulation step for accumulating the input question information and attribute information, When the question information is disclosed, a response input step for inputting response information for the question information, a response storage step for storing the input response information, and a condition input for inputting a condition for displaying the status of the question and answer And a display step for displaying a question and answer status based on the accumulated question and attribute information, attribute information and response information in response to the input condition.

  According to the information processing system of the present invention, when inputting the question information, the attribute information for determining which situation the question information belongs to is input together. When the relationship is displayed, it is possible to recognize in which situation the communication is performed. Furthermore, by visualizing the relationship between the user who has input the question and the user who has input the response to the question input, it is possible to recognize at a glance who has answered the question. Furthermore, by selecting a specific group, for example, by selecting the specific group, it is possible to visualize in what situation and in what quality and quantity the questions and answers between the users of the specific group are made. Recognition of communication between users can be easily grasped.

  The information processing system according to the present invention is preferably implemented in a communication system between a server and a client connected via a network such as the Internet. Details will be described below with reference to the drawings.

  FIG. 1 is a diagram illustrating a configuration example of an information processing system according to the present embodiment. As shown in the figure, the information processing system 1 includes a server 100, a client 200, and a computer network 300 that connects the two. Although one representative client 200 is shown in the figure, of course, a plurality of clients are connected in addition to this. In the information processing system 1, the server 100 has a function of accumulating information including questions / responses from the client 200 and disclosing the accumulated information to the client 200 via the network 300.

  The server 100 includes a CPU 110, a main storage device 120, an input device 130, an external storage device 140 and a display device 150, which are connected to each other via a bus 160. The external storage device 140 preferably uses a large-capacity storage device such as a hard disk, and constitutes a database that accumulates information related to questions and responses input from the client 300, as will be described later. Furthermore, the external storage device 140 stores various programs, and the CPU 110 executes operations according to these programs.

  The client 200 includes a CPU 210, a main storage device 220, an input device 230, an external storage device 240, and a display device 250, which are connected to each other via a bus 260. The external storage device 240 stores data from the server 100 and stores a program. The CPU 210 controls each unit according to the program.

  The server 100 and the client 200 each have a communication function, and exchange information with each other via the network 300. The network is, for example, the Internet or a LAN.

  The information processing system 1 according to the present embodiment has three basic functions as shown in FIG. That is, the question and answer attribute defining means 400, the question and answer means 500, and the question and answer status display means 600.

  The question and answer attribute definition unit 400 includes an attribute definition input unit 420 for inputting an attribute and an attribute definition holding unit 440 for storing the input attribute. The question and answer attribute defining means 400 is to be executed before the question and answer means 500 and the question and answer status display means 600 are executed, so to speak, is an initial setting for the question and answer.

  The operation of the question and answer attribute defining means 400 will be described with reference to the flowchart of FIG. The left side is the client side operation, and the right side is the server side operation. First, an input screen for defining attributes for questions and answers is called from the screen of the display device 250 of the client 200 by operating a user interface button included in the input device 230 (step S101).

  When a call request from the client 200 is transmitted to the server 100, the server 100 creates an attribute definition input screen by a program on the server side, and transmits this to the client 100 (step S102).

  The client 200 receives the attribute definition input screen and causes the display device 250 to display the attribute definition input screen as shown in FIG. In this embodiment, attributes relating to questions and answers are defined in each of the business process and the problem solving step. As shown in FIG. 4, the attribute definition input screen has a business process field F1 and a problem solving field F2. The business process field F2 includes a project name 402, a business process attribute 404, and a registered attribute list 406. The problem solving step field F2 includes a problem solving step attribute 412 and a registered attribute list 414.

  The attribute definition input screen is a user interface for defining an attribute 412 that represents a problem solving step related to a problem that an individual has, and a project that represents an organization or team that performs the work to which the individual belongs in relation to the problem. This is a user interface that defines a name 402 and an attribute 404 that represents a step of a business process within the project. Furthermore, a user interface for defining members who are members of organizations, groups, and teams may be added.

  In the setting of the attribute 412 representing the problem solving step, a user such as an administrator inputs the attribute 412 in the text box for inputting the attribute and presses the registration button to register it in the registered attribute list 414. Can do. In this example, “Cause” is input as the attribute name, and the registration of this by the registration button is displayed. When the registration button is pressed, “Cause” is registered in the registered attribute list 414. In this example, problem setting, countermeasure, implementation, and evaluation attributes are already set. The attribute order in the list can be replaced by dragging and dropping the attribute name line. Also, an attribute can be deleted from the registered attribute list 414 by selecting it and pressing the delete button. The attribute 412 is displayed as a check box for selecting a problem solving step on a trigger question input screen described later. The business process attribute 404 can be set, deleted, and rearranged by the same operation. In the example shown in the figure, "Startup" is entered and registered. In the attribute list 406, plan, control, implementation, and termination are already registered. The attribute of the problem solving step and the attribute of the business process can be selected from a plurality of definitions prepared in advance in the template.

  Returning to the flowchart of FIG. 3 again, when the registration button 416 is pressed for the question and answer attribute definition shown in FIG. 4 from the client 200, these definitions are input (step S103). When receiving the definition input, the server 100 stores the question and answer attribute definition by the question and answer holding unit 440 (step S104).

  The attribute definition holding means 440 stores the definition with a data structure as shown in FIG. In the data structure of FIG. 5A, the project ID is automatically given to the input project name, and these are registered. Project IDs are assigned sequentially and do not overlap. FIG. 5B relates to the business process ID and automatically registers the business process name (attribute) for each project with the business process ID. FIG. 5C relates to the problem solving step ID and automatically registers the problem solving step ID (attribute) for each project with the problem solving step ID. Business process IDs do not overlap if the corresponding project IDs are the same. The problem solving step IDs do not overlap if the corresponding project IDs are the same. The display order corresponds to the list order of the registered attribute lists 406 and 414.

  After the attribute definition is retained in the server 100 in this way, the server 100 generates a registration success screen and sends it to the client 200 (step S105). The client 200 receives the registration success screen and confirms that the definition attribute has been registered (step S106).

  Note that the communication protocol between the client 200 and the server 100 may be a known protocol such as TCP / IP or HTTP protocol. The client user interface can display a user interface created in a markup language such as HTML or XML. Furthermore, graphics such as graphics may be created by a dedicated programming language or library function such as Java (registered trademark) or OpenGL. A program for creating a user interface and graphics may be processed on the client side or may be processed on the server side. Alternatively, a program for creating them may be sent from the server to the client and then executed on the client side. A program for creating a user interface or graphics may perform communication between the client and the server in accordance with an instruction from the user during the creation or display. As an example of data holding means on the server side, a relational database system such as Oracle may be used. These differences are known techniques and are different in the way of creating a program, so the differences are not shown in the flowchart.

  Next, the question and answer means 500 will be described. The question and answer means 500 includes a trigger question input means 520, a question and answer history display means 540, a response input means 560 and a question and answer holding means 580. The question and answer holding unit 580 has a function of storing the information input by the trigger question input unit 520 and the response input unit 560 in the external storage device 140 of the server 100.

  The operation of the trigger question input means 520 will be described with reference to the flowchart of FIG. First, a trigger question input screen is called from the client 200 (step S201). At this time, the user designates a specific project name. In response to this call, the server 100 refers to the attribute held by the attribute definition holding means in FIG. 4, generates a trigger question input screen for the specified project, and sends this to the client 200 (step). S202).

  On the client display device 250, a trigger question input screen as shown in FIG. 7 is displayed (step S203). A trigger question is a question that a user first starts on a theme on a computer network, and other users enter responses in response. In the project name “in-house project fact-finding”, a user of the user name: Taguchi inputs the text “Title about the project to be investigated” 502 as the theme of the trigger question, and “plan” as the business process attribute 504 Is specified with a check box, “Countermeasure” is specified with a check box as an attribute 506 of the problem solving step, and a question sentence 508 is input as text. Then, by pressing a registration button 510, the contents of the input screen are transmitted to the server 100. These operations are performed by the trigger question input means 520.

  The server 100 inputs the trigger question from the client and stores it (step S204). This operation is performed by the question and answer holding means 580. The contents of the trigger question are stored in a data structure as shown in FIG. FIG. 8 shows a data structure in which data is held when a trigger question is registered. In the process of registering the input on the trigger question input screen of FIG. 7, the trigger question ID and the registration date are automatically set and held. The trigger question ID is a number that does not overlap in this system. With this ID number, it is possible to specify a row in the table and to specify a trigger question. Further, the project ID, business process ID, and problem solving step ID corresponding to the attribute defining means in FIG. 4 are held. The trigger questioner name (user ID), title, and question text corresponding to the input screen of FIG. 7 are held. The value for the attribute is a binary value because it is a check box. The same applies to the attributes of business process steps.

  Further, in order to make the data on the input screen of FIG. 7 easier to see, this is shown in the first line after the heading line of FIG. In the other rows, the trigger questions in the project name “in-house project actual condition survey” (project ID: P0001) are held from Q0001 to Q0009 by the same trigger question input. In the figure, the question sentence, the response sentence, and other lines are indicated by “...

  Returning to the flowchart of FIG. 6 again, the server 100 generates a registration success screen and sends it to the client 200 (step S205). The client 200 receives the registration success screen and confirms this (step S206).

  Next, the operation of the question and answer history display means 540 will be described with reference to the flowchart of FIG. For example, the client 200 selects a trigger question to be viewed from a screen on which a list of trigger question titles already registered under the project name “in-house project fact-finding” (project ID: P0001) is displayed. In this example, the trigger question of the title “about the project to be investigated” is selected (step S301).

  The question and answer history display means 540 simultaneously displays the trigger question and the corresponding response. FIG. 11 displays a question and answer session immediately after registering a trigger question. Trigger question ID automatically assigned when registered: Q0001, registration date, registered business process attribute name, problem solving step, trigger question user name, question content Q are displayed . At the bottom, a button for calling a response input screen is displayed in order to input a response to the trigger question.

  FIG. 12 is an example of a screen after the response according to FIG. 14 is input. A response R is displayed below the trigger question Q. The response ID, the name of the user who responded, the registration date, and the content of the response are displayed. Similarly, the button “response input” that calls the response input screen is displayed.

  For example, the question and answer history display unit 540 selects a line having the title “about the project to be investigated” from FIG. 8 and confirms the trigger question ID (Q0005). Whether or not there is a response corresponding to this trigger question is examined using the data of FIG. 10 holding the response ID. If it is not found, a question and answer display screen as shown in FIG. 11 is generated and sent to the client. In this case, the response regarding the trigger question (Q0005) means that no one has registered. As shown in FIG. 10, when there is already a response, it can be seen that there is a response ID: R0007 corresponding to Q0005. In this case, a question and answer display screen as shown in FIG. 12 is generated and sent based on the line Q0005 in FIG. 8 and the line R0007 in FIG.

  Next, the client 200 requests display of a question and answer history using a button on the user interface or the like (step S302). The server 300 extracts the contents of the trigger question and the response corresponding to the trigger question from the data in FIGS. 8 and 10, creates a display screen, and sends it to the client side.

  The client 200 browses a question and answer history in which a response R to the question Q as shown in FIG. 12 is made (step S304). When there is no response R, it is possible to browse the question history as shown in FIG.

  Next, the operation of the response input unit 560 will be described with reference to the flowchart of FIG. The client 200 presses a response input button on the question and answer history display screen as shown in FIG. 12, and calls the response input (step S401). Upon receiving this call, the server 100 refers to the data shown in FIG. 8, generates a response input screen as shown in FIG. 14, and sends it to the client 200 (step S402).

  The client 200 displays the transmitted response input screen on the display device 250, and inputs the response content there (step S403). In the response input screen shown in FIG. 14, the project name, business process attribute, problem solving step attribute, trigger question title, trigger question ID, trigger question user name (Taguchi), and registration date are displayed as bibliographic items. Yes. This example is a user interface for a user, Ishida, to input a response to the trigger question of FIG. This user interface is displayed by pressing the response input button shown in FIGS.

  The input from the client 200 is transmitted to the server 300 and registered in the server by the question and answer holding means 580 (step S404). The response content from the client is held by the data structure shown in FIG.

  In the process of registering the input on the response input screen of FIG. 14, the response ID and the registration date are automatically set and held. The response ID is a number that does not overlap in this system. The number of the table shown in FIG. 10 can be specified by this number. That is, information about one response can be specified. Also, the project ID and trigger question ID corresponding to the attribute definition means in FIG. 5 are held. Further, the response user name (user ID), business process ID, problem solving step ID, and response sentence corresponding to the screen of FIG. 14 are held. In the other rows, the contents of responses for each trigger question in the project name “in-house project fact-finding” (project ID: P0001) are registered by the same processing. In order to make the response of FIG. 14 easier to see, it is shown in the first line after the heading line of the table. This response ID is R0007.

  Next, the server 100 generates a registration success screen, transmits it to the client 200 (step S405), and confirms this in the client 200 (step S406).

  Next, the question and answer status display means 600 shown in FIG. 2 will be described. The question and answer situation display means 600 includes a situation grasp condition input means 620, a situation display means 640, and a situation holding means 660.

  The situation grasping condition input means 620 is an interface for inputting a display condition when grasping a question and answer situation of a specific user. For example, as shown in FIG. 15, the condition input includes a period 621 for setting the range of accumulated data, a user name 622 for grasping the situation, a business process attribute 623, a problem solving step attribute 624, and a trigger question display. Presence / absence 625 and presence / absence 626 of response display are set.

  In the display example of FIG. 15, for the user whose name is “Taguchi” for the period “March 1 to March 31, 2004” with the project name “Understanding the actual status of the in-house project”, When the process is in the “planning” stage, the condition that the trigger question and the response are displayed in “all steps” of problem solving is selected in the menu type user interface. At the bottom is a display button 627 that sends a display instruction to the server. Although it can be specified by a menu type user interface, it is not necessary to be limited to this method.

  When the display conditions specified in FIG. 15 are sent from the client to the server, the status display unit 640 performs data processing according to the display conditions and sends the display data to the client. Then, the client displays the question and answer status as shown in FIG. 16 on the display device.

  The status display screen of FIG. 16 displays text about project name, period, user name, and business process, and the question and response relationship between users using arrows and figures for each attribute of the problem solving step. ing.

  The project name is “Understanding the actual condition of the in-house project”, the business process is “plan”, the user name is “Taguchi”, the trigger question and response are displayed in FIG. This corresponds to the condition input in FIG. Trigger questions and responses are classified by problem solving step (per attribute). Each trigger question and another user involved in the response are connected by an arrow, and the direction of information can be identified by the direction of the arrow.

  Here, the user 642 of the user name: Taguchi sends about four trigger questions in the “problem setting” of the problem solving step. One trigger question is indicated by an upward arrow P1 with a white thick axis. The four cases are displayed by being stacked four in the upward direction in the order in which the questions occurred. Furthermore, one trigger question is transmitted in the “measure” step of the problem solving step. Similarly, in the “Countermeasure” step, 7 responses are sent out. They are indicated by an upward arrow P2 with a black thick axis.

  Furthermore, the user name that responded to the trigger question of the user with the user name: Taguchi and the user that the user with the user name: Taguchi responded are displayed. From the oval 644 representing the user name: Yamada, six solid arrows are drawn for the trigger question of the user name: Taguchi. This means that Yamada made six responses for each of Taguchi's four trigger questions. Of the 6 cases, 3 cases are shown to be responding to one trigger question.

  In the “Countermeasure” step, Taguchi issues one trigger question, and Ishida (oval 644) responds to it. In addition, Taguchi responds 7 cases, of which 3 are responses to the trigger question of Yamada (ellipse 646). Similarly, Taguchi responds three times to Ishida's trigger question. Similarly, in the countermeasure step, one response is made to the trigger question of Kim (ellipse 648). The trigger questions of Yamada, Ishida, and Kim are not shown in FIG. 16, but may be displayed using some figure or character in an ellipse or the like. Further, when a display screen based on Yamada, Ishida, and Kim is desired, it is only necessary to select “User name for grasping the situation” in the condition input of FIG.

  In FIG. 16, it can be seen that the users who responded to Taguchi's trigger question are Yamada and Ishida, and the users who responded, that is, the user who issued the trigger question are Yamada, Ishida and Kim. This is to understand who is related to Taguchi, and what steps (attributes) in the problem solving and what kind of questions and answers are involved. be able to.

  User names of users related to Taguchi are described in the ellipse, and the sizes of the ellipses are different. The size of this ellipse represents the degree of involvement with Taguchi. When the number of responses is large, the size of the ellipse is increased. If there is little response, it is made smaller. There are nine responses in total between Taguchi and Yamada, four with Ishida, and one with Kim. The sizes of ellipses 644, 646, and 648 are changed according to the number of cases. As a result, users who are deeply connected to Taguchi can be easily grasped by business process and problem solving step.

  Although the size of the ellipse is determined in proportion to the number of responses, the size, color, and shape may be changed in consideration of the quality of response. In other words, when the user who asked the trigger question receives a response, the response is given with three grades of evaluation criteria, for example, “It was useful”, “Neither”, “It was not useful”, etc. The received user (= the user who made the trigger question) may evaluate. Moreover, you may add a short comment sentence. The evaluation information can be scored and reflected in the size, color, and shape of the ellipse, and thereby the quality of the question and answer can be visualized.

  Furthermore, when it is desired to know the contents of the question and answer in detail, it is possible to browse them using the screen of FIG. For example, Taguchi shows that in the problem setting step, four trigger questions have been issued with a white arrow pointing upwards. By clicking the arrow, the contents of the corresponding trigger question can be displayed. it can. The question and answer history display means 540 may display a screen as shown in FIG. Similarly, when the solid arrow from Yamada that is pointing toward the white thick upward arrow is clicked, the trigger question and the corresponding response from Yamada may be displayed. For example, a trigger question and its response pair as shown in FIG. 12 are displayed.

Displaying the question and answer status as shown in FIG. 16 provides an excellent effect in the following cases.
(1) User A wants to know who is the most supported user at the planning stage of the business process;
(2) When the user who has supported User A most wants to know who;
(3) When user A wants to know at which step of problem solving whether he / she has a question-and-answer session with neighboring users and supports or does not solve the problem mutually;
(4) When user A wants to know at which stage of the business process he / she has a question-and-answer session with neighboring users and supports or does not solve problems mutually.

  Furthermore, if a user is applied to a member of a project composed of predetermined members, it is possible to grasp how problem solving in the project is implemented by cooperation of member communication. Compared to each project team, if there is an advantage, it can be praised as a project team, and if there is a weak point, it can be improved.

  Next, the situation holding unit 660 will be described. The status holding means 660 holds data necessary when the status display means 540 displays the question and answer status shown in FIG. Necessary data is generated and held based on the accumulated data of FIGS. 8 and 10 in accordance with the display condition input shown in FIG.

  17A, 17B, and 17C are data on the trigger question registered by Taguchi, the response to the trigger question, and the number of responses for each user who responded. The data up to FIGS. 18A, 18B, and 18C are data on the response that Taguchi responds to, the trigger question for the response, and the number of responses for each user who responds.

  FIG. 17A shows a trigger question ID registered by Taguchi and a problem solving step (attribute) ID in the trigger question ID. This is extracted from the data shown in FIG. When the project ID is P0001, the business process is planned, the trigger questioner name is Taguchi, and the registration date period is from March 1st to 31st, 2004 as the display condition, the corresponding data is retrieved from FIG. . In FIG. 12, the data corresponds to a white thick upward arrow.

  FIG. 17B is a list of response IDs for the trigger question IDs (Q0001, Q0002, Q0003, Q0004, Q0005) extracted in FIG. 17A and IDs of users who registered the responses. In contrast to FIG. 10, the search is performed using the trigger question ID found in FIG. Here, the ID of the response to Taguchi's trigger question and the user ID that issued the response are known. In FIG. 16, it corresponds to a solid arrow extending from an ellipse of another user with respect to an upward white thick arrow representing Taguchi's trigger question.

  FIG. 17C shows the number of responses for each user who gave a response to Taguchi's trigger question. This counts the column of “responding user ID” in FIG. 17B and calculates the total for each user. The size of the ellipse representing the user is determined by the number of cases.

  In FIG. 18A, Taguchi arranges responses to trigger questions of other users for each problem solving step, and associates the user IDs of the responding counterparts. For this, the data of FIG. 10 is used. When the project ID is P0001, the business process ID is “0002” indicating “plan”, the response user name is Taguchi, and the registered period is from March 1st to 31st, 2004, the data corresponding to this condition is shown in FIG. 10 is searched. This represents a black thick upward arrow and a solid arrow extending from there to another user's ellipse in the display of FIG.

  FIG. 18B shows the user ID corresponding to the trigger question ID (Q0006, Q0007, Q0008, Q0009) in FIG. 18A retrieved from FIG. In FIG. 18 (a), the trigger questions that Taguchi responded are Q0006, Q0007, Q0008, and Q0009. The number of responses to each is Q0006, 2 for Q0006, 3 for Q0007, and 1 for Q0009. It is. Based on these trigger question IDs, the column of trigger question IDs in FIG. 8 is examined, and the corresponding trigger questioner name is examined. In FIG. 16, this means that the response destination user to which Taguchi responded is determined, and represents how many times Taguchi responded.

  FIG. 18C shows how many responses the user who issued the trigger question has received from Taguchi. This is helpful when calculating the size of the user's ellipse.

  Next, the overall operation of the question and answer status display means is shown in the flowchart of FIG. First, on the client side, a screen for inputting a condition for displaying the question and answer status of a project designated by the user, for example, “in-house project actual state grasp” (project ID: P0001) is called (step S501).

  In response to the call, the server generates a user interface including a menu with reference to the attribute relating to the project ID (P0001) held in the attribute definition holding unit in FIG. 5 and sends it to the client side (step S502). Here, the screen is created on the server side, but a program for creating a screen may be sent to the client and created on the client side. In that case, the attribute definition data of FIG. 5 may be called from the client side.

  On the menu screen, the user sets conditions for grasping the situation, presses the display button, and informs the server side of the start of display processing (step S503).

  Status display processing by the server is performed. The result of the processing is sent to the client (step S504), and the user browses the status of Taguchi's Q & A on the client (step S505).

  Next, the operation of the status display means 640 will be described with reference to the flowchart of FIG. First, a trigger question and a response of a specific user are displayed in the condition condition input means shown in FIG. 15 (step S601). Processing in the server varies depending on display conditions. Steps S611 to S614 are for displaying only the trigger question, steps S621 to S624 are for displaying only the response, and steps S631 to S636 are for displaying both the trigger question and the response. The last process corresponds to the display of the situation shown in FIG.

  When only the trigger question is displayed, the data shown in FIG. 8 is searched according to the user name for grasping the project, period, and status specified in the display condition input (FIG. 15). Such data is calculated (step S611). In this case, Taguchi's trigger questions can be collected with information on problem-solving steps.

  Next, based on the list of trigger question IDs in FIG. 17A, the data in FIG. 17B is calculated (step S612). Next, based on the data in FIG. 17B, a list of users who responded in response to the trigger question and the number of responses for each user are created (step S613). In this example, Yamada responds to Taguchi's trigger question with 6 responses and Ishida responds with 1 response.

  Based on the data generated and held in the above steps, a graphic for visualizing the situation is generated (step S614). In order to generate a graphic, the data shown in FIGS. 17A to 17C is used.

  First, an ellipse representing the user Taguchi, a rectangle that distinguishes the problem solving steps, and a line connecting them are drawn. Next, referring to the data of FIG. 17A, for each problem solving step (attribute), a white thick upward arrow is drawn for the number of trigger questions. In FIG. 16, four white and thick upward arrows on the square figure for problem setting and one white and thick upward arrow on the countermeasure figure are generated and drawn. The upper and lower order can be expressed in time series. Furthermore, referring to the data of FIG. 17C, the size of the ellipse is determined according to the number of responses, and an ellipse representing the user is generated. In this example, Yamada and Ishida ellipses are created. The area of the ellipse is set to a 6: 1 ratio according to the number of responses.

  Then, referring to the data of FIG. 17B, the upward white thick arrow and the ellipse connected with the previously created trigger question are connected by an arrow. The direction of the arrow shall be from the ellipse to the thick arrow of the trigger question. In this example, six arrows from the Yamada ellipse and one arrow from the Ishida ellipse are directed to the white thick arrow of the trigger question.

  Next, when only the response is displayed, the data as shown in FIG. 18A is applied to the data shown in FIG. 10 according to the conditions of the user name for grasping the project, period, and situation specified in FIG. The result is calculated (step S621). In this case, the responses performed by Taguchi are collected together with the problem solving step and the information of the responding trigger question ID.

  Next, for each trigger question ID appearing in the third column of FIG. 18A, the user ID that issued the trigger question is examined using the data of FIG. 8 (step S622). That is, a pair Yamada is created for the Q0006 trigger question. 18A and 18B, Taguchi's response of R0008 in the problem solving step can draw an arrow on the ellipse of Yamada that issued the trigger question IDQ0006.

  The size of the ellipse of the user to whom Taguchi responded is determined (step S623). Therefore, the trigger question ID in the third column in FIG. 18A is replaced with the name of the user who issued the trigger question ID using FIG. 18B. That is, Q0006 and Q0009 are replaced with Yamada, Q0007 is replaced with Kim, and Q0008 is replaced with Ishida. And the duplication of those user names is counted. Thereby, it is possible to represent the number of arrows representing the response to reach the ellipse of each user. This number is used to determine the size of the ellipse.

  Based on the data generated and held in the above steps, a graphic capable of visualizing the situation is generated (step S624). In this case, the data shown in FIGS. 18A to 18C are used.

  First, an ellipse representing the user Taguchi, a rectangle that distinguishes the problem solving steps, and a line connecting them are drawn. With reference to the data in FIG. 18A, a black upward arrow is generated for each problem solving step by the number of responses. In the display of FIG. 16, seven black thick upward arrows are generated on the square figure for countermeasures. Further, referring to the data of FIG. 18C, the size of the ellipse is determined according to the number of responses, and an ellipse representing the user is created. Here, Yamada, Kim and Ishida ellipses are created. The area of the ellipse can be a ratio of 3 to 3 to 1. Then, referring to the data in FIGS. 18A and 18B, the upward black thick arrow representing the response created earlier and the ellipse representing the user are connected by an arrow. The direction of the arrow is toward the ellipse. In this example, three arrows are directed to the Yamada ellipse, three to the Ishida ellipse, and one arrow to the Kim ellipse.

  When both the trigger question and the response are displayed, the above-described steps S611 to S614 and steps S621 to S624 are performed. That is, the trigger question is searched (step S631), the corresponding response and the user who responded are searched (step S632), the trigger question corresponding to the response is searched (step S633), and the user who made the trigger question is searched (step S632). S634). Further, the size of the node of the user who made the response and the trigger question is calculated (step S635). This process is the sum of the number of cases for each user name. Here, the total number of responses in FIG. 17C and the number of responses in FIG. Each line becomes (Yamada, 9), (Ishida, 4), (Kim, 1). This represents the number of arrow lines between each of the three users for Taguchi.

  Finally, a graphic is created based on the data thus obtained (step S636). That is, it is equivalent to the combination of the processing of step S614 and step S624. First, an ellipse representing the user Taguchi, a rectangle that distinguishes the problem solving steps, and a line connecting them are drawn. Next, the size of the user's ellipse related to Taguchi is determined using the result of step S635, and the ellipse is drawn. Next, using the result of step S631 (same as in FIG. 18A), the figure of Taguchi's trigger question is drawn on a rectangle for each problem solving step. The result of step S632 is used to draw a practical arrow representing a response with the user who responded to Taguchi's trigger question. Furthermore, using the results of steps S633 and S634 (same as FIG. 18 (a) and FIG. 18 (b)), the response that Taguchi responded is represented by a thick black arrow for each problem solving step, and the response destination user Connect the arrows with arrows.

  As described above, according to the present embodiment, the user can input information such as a question and a response using text data on a computer network such as the Internet, and the information is stored in a storage device on the computer network and is disclosed. At the time of input from the user, the question and answer information is specified separately from the viewpoint of the business process and the problem solving step, so about information such as questions and responses of a specific user, (1) At which stage of the business process, (2) At which stage of the problem solving step, (3) What quantity and quality, (4) Who else has been made visible and easily recognized It has an excellent effect of being able to.

  In particular, when working members are away from each other's seats and workplaces, it is difficult for supervisors and managers to grasp the situation of communication related to problem solving among members. By using such an information processing system, it is possible to visualize the question and answer situation at each step of problem solving, to grasp communication problems between members, and to grasp the advantages.

  Next, a second embodiment of the present invention will be described. In the second embodiment, the quality and quantity of the questions and answers of the users who are members of the group are made easier to understand and visualized among a plurality of users in the group.

  The hardware configuration is configured by the server 100, the client 200, and the computer network 300, as in the first embodiment. FIG. 21 is a block diagram illustrating basic functions of the information processing apparatus according to the second embodiment. Description of the same components as those in the first embodiment is omitted. As shown in FIG. 21, the question and answer attribute defining unit 402 includes a group member definition input unit 460 and a group member definition holding unit 480 in addition to the first embodiment. The question and answer status display means 602 includes an in-group status condition input means 622, an in-group status display means 642, and an in-group status holding means 662.

  The attribute definition input means 420 and the attribute definition holding means 440 in the question and answer attribute definition means 402 are the same as in the first embodiment. The group member definition input means 460 is shown in FIG. This defines a group within a particular project and the users who are its members. Compare questions and answers between members of this group.

  The information input by the attribute definition input means is stored in the data structure as shown in FIGS. The group member definition data input by the group member definition input means 460 is stored in a data structure as shown in FIG. The group ID is set by the system so that there is no duplication within the project. The group names and members in FIG. 23 correspond to those entered on the screen in FIG.

  The question and answer attribute definition is performed according to the procedure of FIG. 3 as in the first embodiment. FIG. 24 is a flowchart of the group member definition input means. This process is similar to the process of FIG. 3 of the first embodiment. The main difference is the data structure to be stored. The definition attribute of the group member is the target instead of the question and answer attribute in the first embodiment.

  After the various attributes are registered by the question and answer attribute definition unit 402, the question and answer unit 500 can be used. FIG. 25 shows trigger question input means in the question and answer means 500. In the project name “in-house project fact-finding”, there may be a user interface for the user to call the trigger question input screen, from which the screen of FIG. 25 is called. This is the first question that a user starts on a computer network for a theme, and other users enter responses in response.

  In FIG. 25, the user of the user name: Taguchi inputs the title “about the project to be surveyed”, which represents the theme of the trigger question in the group “project survey group” in the project, into the text input box, and the business process Specify the type of problem and the type of problem-solving process with check boxes, and enter the question text. Then, when the registration button is pressed, the question and answer holding means 580 records it.

  The question and answer history display means 540 in the question and answer means 500 is shown in FIG. This shows the trigger question and the corresponding response at the same time. FIG. 26 displays a question and answer immediately after registering a trigger question. When registered, the trigger question ID automatically assigned: Q0001, registration date, registered business process attribute name, problem step, trigger question user name, and question content are displayed. At the bottom, a button for calling a response input screen is displayed in order to input a response to the trigger question.

  FIG. 27 is an example of a screen after the response according to FIG. 28 is input. The response is displayed below the trigger question. Response ID, responding user name, registration date, and response contents are displayed. Similarly, a button “response input” for displaying a response input screen is displayed.

  The response input means 560 in the question and answer means 500 is shown in FIG. This is a user interface for the user of the user name: Ishida to input a response to the trigger question in FIG. This user interface is displayed by pressing the response input button shown in FIGS.

  29 and 30 show data structures for holding trigger questions and responses. The data in the figure is stored when the trigger question is registered. In the process of registering the input on the trigger question input screen of FIG. 25, the trigger question ID and the registration date are automatically set and held. The trigger question ID is a number that is not duplicated in this system. With this number, the row in the table of FIG. 29 can be specified, and the trigger question can be specified. Further, the project ID, business process ID, and problem solving step ID corresponding to the attribute definition unit 402 are held. The trigger questioner name (user ID), title, and question text are retained in the input screen of FIG. In FIG. 29, the data input in FIG. 25 is shown in the first line for easy viewing. In the other rows, the trigger question in the project name “in-house project actual condition survey” (project ID: P0001) is held from Q0001 to Q0009 by the same means.

  In FIG. 29 and FIG. 30, a question sentence, a response sentence, and other lines are written as “... FIG. 30 shows a data structure in which data is held when a response is input. In the process of registering the input on the response input screen of FIG. 28, the response ID and the registration date are automatically set and held. The response ID is a number that is not duplicated in this system. With this number, a row in the table of FIG. 30 can be specified, and a response can be specified. Also, the project ID and trigger question ID corresponding to the attribute definition means are held. Further, the response user name (user ID), business process ID, problem solving step ID, and response sentence corresponding to the screen of FIG. 28 are held. In FIG. 30, in the other rows, the contents of responses are registered for each trigger question in the project name “in-house project actual condition survey” (project ID: P0001) by the same means. The response of FIG. 30 is registered in the first line for easy viewing. The response ID is R0007.

  The trigger question is input and registered in the same procedure as in FIG. 6 of the first embodiment, and the question and answer history display is performed in the same procedure as in FIG. 9 of the first embodiment. Registration is performed in the same procedure as in FIG. 13 of the first embodiment.

  In the question and answer history display flow (see FIG. 9), the user is presented with a list of trigger question titles already registered on the client side under the project name “In-house project fact-finding” (project ID: P0001). Select the trigger question you want to view from the screen. In this embodiment, a trigger question with the title “about the project to be investigated” is selected. In this case, the line with the title “about the project to be investigated” is selected from FIG. 29, and the trigger question ID (Q0005) is confirmed. Whether or not there is a response corresponding to this trigger question is examined in a table in the format of FIG. If it is not found, a browsing screen as shown in FIG. 26 is generated and sent to the client. In this case, the response regarding the trigger question (Q0005) means that no one has registered. As shown in FIG. 30, when there is already a response, it can be seen that there is a response ID: R0007 corresponding to Q0005. In this case, based on the line Q0005 in FIG. 29 and the line R0007 in FIG. 30, a browsing screen as shown in FIG. 27 is generated and sent to the browsing screen.

  Next, a display of a question and answer history is requested using a button on the user interface. The server extracts the contents of the trigger question and the response corresponding to the trigger question from the question and answer holding means shown in FIGS. 29 and 30, creates a display screen, and sends it to the client side. The client side views the question and answer history as shown in FIG.

  In the flow of the response input means (see FIG. 13), by pressing the response input button on the question and answer history display screen as shown in FIG. 27, the server side refers to the data in FIG. Is generated and sent to the client side. The user inputs and registers and registers in the question and answer holding means.

  FIG. 31 is an interface for inputting a condition display condition in order to grasp the question and answer situation in the group in a specific project (corresponding to the situation condition input means 602 in the group in FIG. 21). In FIG. 31, the project name is “Understanding the actual status of in-house projects” (project ID: P0001), the period is between March 1 and March 31, 2004, and the group name is “project survey group” ( Regarding the group of group ID: G0001), when the business process is “plan” (business process ID: 0002), “all steps” of problem solving (problem solving step IDs: 0001, 0002, 0003, 0004, 0005) The trigger question, the response received in response to the trigger question, and the transmitted response are shown by selecting and setting conditions for displaying both of them in the menu-type user interface. At the bottom is a display button that sends a display instruction to the server. Although it can be specified by a menu type user interface, it is not necessary to be limited to this method.

  FIG. 32 shows the status of the question and answer that is calculated and displayed after the user inputs the display condition of the situation specified in FIG. 31 and then presses the display button to make the display request to the server (group of FIG. 21). Corresponding to the status display means 642 in FIG. In FIG. 32, the project name: grasping the actual state of the in-house project (project ID: P0001), the period is from March 1, 2004 to March 31, 2004, in the group name: project survey group (group ID: G0001). The trigger question and the response status when the business process is in the plan (business process ID: 0002) stage are shown for the group members Taguchi, Yamada, Kim, and Ishida.

  The trigger question, the response received in response to it, and the response sent are classified according to each step of problem solving. The steps are shown in the form of columns in the center of the figure. The height of the pillar of each step is changed according to the amount of the trigger question and response there. That is, the height of the pillar of the countermeasure step is higher than the other steps because the trigger question and the response height received in response to the trigger question are larger than the other steps.

  On the right side of the column, the trigger question and the number of responses received in response to the trigger question are shown on the left side, and the number of responses sent is shown for each member. The right side of the column shows a situation where a member has been helped because a member has a question-and-answer session, asks a question, and receives a response from another member. Also, the left side shows a situation where a member has helped another member by a response.

  The interpretation of the figure will now be described. The right side of the column will be described. Pay attention to the right side of the problem setting in the problem solving step. Taguchi asked about 4 trigger questions and received about 6 responses. The trigger question has one arrow pointing to the right. The response to that is represented by a single arrow pointing left. A response arrow is placed below the horizontal row of trigger question arrows. Similarly, in the action step, Taguchi and Kim each have a single trigger question and a single response. Yamada has received 2 trigger questions and 3 responses, and Ishida has received 1 trigger question and 3 responses.

  The left side of the pillar will be described. In the question setting step, Yamada responds with six responses and helps other members. In the same way, Taguchi made 7 responses and Ishida made 1 response in the countermeasure step. In the cause, assessment, and other steps, you can see that there are no trigger questions and responses at both the left and right sides of the pillar.

  From the above, it can be seen that in this group, Taguchi is helping with more trigger questions than other members in the problem setting step. In addition, Yamada responded to seven cases and found that he was helping other members than Taguchi, Ishida and Kim. In the step of countermeasures, users who are members of the group are answering questions and answers, but Taguchi is prominent and responds to the response, so it can be seen that it is helpful.

  Moreover, as a whole group, communication is active in the countermeasure step, and next is problem setting, but it can be seen that there are biases in specific members (Taguchi and Yamada). Also, if there are many trigger questions on the right side of the pillar, but there are members with extremely few responses, it can be seen that the user may have been helped by surrounding users.

If the display as shown in FIG. 32 is used, for example, the following becomes possible. For each group of business processes, for a specific group,
(1) The number of trigger questions can be compared among members. (To the right of the problem-solving step pillar).
(2) The number of responding to other people's trigger questions can be compared between members. (Left side of problem solving step pillar).
(3) You can have them respond to your trigger questions and compare the number of responses received between members (left side of the column in the problem solving step).
(4) The proportion of responses received for the number of trigger questions can be compared among members (right side of problem solving step column).
(5) Since the number of trigger questions and responses is displayed for each problem solving step, it is possible to know at which step the frequency of questions and answers of this group is high or low. That is, the height of the pillars for each step may be compared.

  The status holding means 662 (see FIG. 21) in the group is a data holding means necessary for the processing for displaying the status shown in FIG. These are data held when the processing starts based on the condition of the status display of FIG. 31 and the display processing is performed based on FIG. 29 and FIG.

  FIG. 33A shows a state in which data necessary for creating the right part of the column in FIG. 12 is retained. It is created by performing calculation processing such as search using FIG. 29 and FIG. The trigger question ID list in the fourth column and the response ID list in the sixth column are data types each having a list structure. The other columns are a character string type or an integer type. Also, FIG. 33B is created by performing a calculation process such as a search using FIG. The response ID list in the fourth column is a data type having a list structure. The other columns are a string type or an integer type.

  FIG. 34 is a flowchart of the question and answer status browsing means in the group. This figure shows the overall flow of the question and answer status display means 602. On the client side, a screen for inputting a condition for displaying the question and answer status of the project “in-house project actual state grasp” (project ID: P0001) designated by the user is called (step S801). Here, the user instructs to call the screen of FIG.

  In response to the call, the server generates a user interface including a menu with reference to the attribute relating to the project ID (P0001) held in the attribute definition holding unit 402 in FIG. 23, and sends it to the client side (step S802). . That is, the server creates the screen of FIG. 31 and sends it to the client side. Here, the screen is created on the server side, but a program for creating a screen may be sent to the client and created on the client side. In that case, the data in FIG. 23 may be called from the client side.

  The user sets conditions for grasping the situation, that is, various IDs, periods, and display conditions, using the menu of the screen of FIG. 31, and presses the display button to notify the server side of the start of the display process (steps). S803).

  Display processing of the status screen in the group is performed (step S804). The status display process is performed according to the flow of FIG. The result of the processing is displayed as FIG. 32 on the client side. As shown in FIG. 32, the user browses the question and answer situation in the group (step S805).

  Next, FIG. 35 shows a flowchart of the status display means in the group. Conditions for grasping the situation are set in the situation condition input means 622 (see FIG. 31) in the group (step S901). Process using that condition. Of the conditions, the response received in response to the trigger question, that is, the right side of the column in FIG. 32 is displayed or hidden, and the transmitted response, that is, the left side of the column in FIG. 32 is displayed. Or there are combinations to hide. According to the combination, the flow is divided into three. In step S901, it is determined.

  Steps S911 to S914 are cases where only the trigger question and the corresponding response are displayed. Among them, FIG. 33A is created by the processing from S911 to S913. S921 to S923 are cases where only the transmitted response is displayed. Among them, FIG. 33B is created by the processing of S921 and S932. Steps S931 to S933 are for displaying both of them.

  In step S911, the data shown in FIG. 29 and the conditions specified in FIG. 31 are used. The conditions specified in FIG. 31 are a project ID: P0001, a group ID: G0001, a registration date from March 1, 2004 to 31st, a business process ID: 0002, and a problem solving step ID. 29, the rows of data in FIG. 29 are arranged in the order of the ID of the problem solving step, and in the order, those having the same trigger questioner name (user ID) are arranged side by side. Then, when the problem solving step ID is 0001 and the trigger questioner name is Taguchi, four lines can be made. In addition, the problem solving step is 0003, one Taguchi line, two Yamada lines, one Kim line, and one Ishida line.

  In step S912, if there are a plurality of the same trigger questioners for the result of S911, the number of rows in those rows is totaled to obtain the number of trigger questions. The trigger question IDs are put together into a list structure. For example, in the four rows of Taguchi, the number of trigger questions is 4, and the trigger question ID list is Q0001, Q0002, Q0003, and Q0004. Similarly, other trigger questioners are also performed. As a result, data from the first column to the fourth column from the left in FIG.

  In step S913, the response ID of the response corresponding to each trigger question ID in the trigger question ID list is searched for each row of the result of S912, and the response ID list in the sixth column in FIG. 33A is created. The fifth column is created by counting the number of responses. For this purpose, for each trigger question ID in the fourth column in FIG. 33 (a), the response ID of the first column name in FIG. 30 is found using the data in the trigger question ID column in the ninth column in FIG. Then, the found items are collected as a response ID list in the sixth column in FIG. When all the data shown in FIG. 30 are checked and the list is completed, the number of response IDs in the list is checked to obtain the number of responses in the fifth column in FIG. In this way, the fifth and sixth columns in FIG. 33A are formed, and FIG. 33A is completed.

  In step S914, based on the data in FIG. 33A, graphics corresponding to the right part of the central column in FIG. 32 is created and displayed on the client.

  In step S921, the data shown in FIG. 30 and the conditions specified in FIG. 31 are used. The conditions specified in FIG. 31 are a project ID: P0001, a group ID: G0001, a registration date from March 1, 2004 to 31st, a business process ID: 0002, and a problem solving step ID. Are all arranged in the order of the ID of the problem solving step for the line of the business process ID 0002 specified in FIG. 31 for the data row of FIG. 30, and in that order, the response user name (user ID) ) Can share the same thing. Then, there can be 6 rows where the problem solving step is 0001 and the response user name is Yamada. The problem solving step is 0003, and there can be 7 lines for Taguchi and 1 line for Ishida.

  In step S922, if there are a plurality of identical response user names for the result of S921, the number of lines in those rows is totaled to obtain the number of responses. The response IDs are put together into a list structure. For example, six lines of Yamada have six responses, and the response ID list is R0001, R0002, R0003, R0004, R0005, and R0006. Similarly, other response user names are also performed. As a result, the data from the first column to the fourth column from the left in FIG. 33B is completed.

  In step S923, graphics corresponding to the left part of the central column in FIG. 32 are created based on the data in FIG. 33B and displayed on the client.

  Steps S931 to S933 are processes for displaying both the response corresponding to the trigger question and the transmitted response. Both sides of the column in FIG. 32 are calculated and displayed. This process is obtained by adding processing S933 for creating graphics for display to the processing of steps S911 to S913 and the processing of S921 and S922.

  As described above, according to this embodiment, on a computer network such as the Internet, a user can input information such as a question and a response using text data, and the information is stored in a storage device on the computer network. When it is published, it is possible to specify and input the question-and-answer information separately from the viewpoint of the business process and the problem-solving step when inputting, calculate based on that information, and display it according to the display conditions So, with regard to information such as questions and responses of a specific user, 1) in which stage of the business process, 2) in which stage of the problem solving step, 3) in what quantity and quality 4) It is possible to provide an information processing apparatus that can be compared among a plurality of users in a group.

  In particular, when members who are working are away from each other's seats and workplaces, it is difficult for supervisors and managers to grasp the status of communication related to problem solving among members. In such a situation, it is effective to grasp the question-and-answer situation for each problem solving step, grasp the communication problem between members, and grasp the advantages.

  The preferred embodiments of the present invention have been described in detail above. However, the present invention is not limited to the specific embodiments, and various modifications can be made within the scope of the gist of the present invention described in the claims. Deformation / change is possible.

  Questions and questions used in the above examples are synonymous. Furthermore, questions, questions, and responses should not be construed in a limited way, but are interpreted in a broad sense.

  The information processing system, method and program according to the present invention can be used between electronic devices such as computers connected to a network. Moreover, it can be expected that these uses are widely used in visualization of communication between users, user evaluation, and the like.

It is a block diagram which shows the structure of the information processing system which concerns on the Example of this invention. It is a partial block diagram which shows the basic function of the information processing system which concerns on 1st Example of this invention. It is a flowchart explaining operation | movement of the question-and-answer attribute definition means of FIG. It is a figure which shows the attribute definition input screen in an attribute definition input means. It is a figure which shows the data structure when saving the input attribute definition. It is a flowchart explaining operation | movement of a question and answer means. It is a figure which shows an example of the user interface by a trigger question input means, and shows a trigger question input screen. It is a figure which shows the data structure at the time of the trigger question process in a question-and-answer holding means. It is an operation | movement flowchart of a question and answer history. It is a figure which shows the data structure at the time of the response process in a question-and-answer holding means. It is an example of a question and answer display screen. It is an example of a question and answer display screen. It is an operation | movement flowchart of a response input and registration. It is an example of a response input screen. It is an example of a display screen of question and answer status display condition input. It is a display example of the status of questions and answers. It is a figure which shows the data structure for displaying the condition of a question and answer. It is a figure which shows the data structure for displaying the condition of a question and answer. It is a flowchart which shows the operation | movement of the whole grasp of the question and answer situation. It is a flowchart which shows the operation | movement for displaying the condition of a question and answer. It is a partial block diagram which shows the basic function of the information processing system which concerns on 2nd Example of this invention. It is a figure which shows the group member definition input screen in a group member definition input means. It is a figure explaining the data which a group member definition means hold | maintains. It is a flowchart explaining operation | movement of the question-and-answer attribute definition means by 2nd Example. It is a figure which shows the trigger question input screen by a 2nd Example. " It is an example of a question and answer display screen according to the second embodiment. It is an example of a screen displayed after inputting a response to a trigger question according to the second embodiment. It is an example of a response input screen according to the second embodiment. It is a figure explaining the data which the terrestrial response holding means by a 2nd Example hold | maintains. It is a figure explaining the data which the terrestrial response holding means by a 2nd Example hold | maintains. It is an example of a display screen for inputting status display conditions for questions and answers within a group. It is an example of the display screen of the question and answer situation in the group by the 2nd example. It is a figure explaining the data set for the status display in a group. It is a flowchart which shows the process of the question and answer status display means in a group. It is an operation | movement flowchart in the question and answer status display means in the group by a 2nd Example.

Explanation of symbols

1: Information processing system 100: Server 200: Client 300: Computer network 400, 402: Q & A attribute definition means 420: Attribute definition input means 440: Attribute definition holding means 460: Group member definition input means 480: Group member definition holding means 500: Q & A means 520: Trigger question input means 540: Q & A history display means 560: Response input means 580: Q & A holding means 600, 602: Q & A status browsing means 620: Situation grasping condition input means 622: In-group status Grasping condition input means 640: status display means 642: in-group status display means 660: status holding means 662: in-group status holding means

Claims (22)

An information processing system having a function of accumulating information including questions and responses from users and disclosing the accumulated information via a network,
In addition to the question information related to the question, a question input means for inputting attribute information for determining what kind of situation the question information belongs to,
A question storage means for storing the input question information and attribute information;
When the question information is released, response input means for inputting response information for the question information;
Response storage means for storing the input response information;
A condition input means for inputting conditions for displaying the status of the question-and-answer session;
Display control means for displaying the status of the question and answer based on the question information, attribute information and response information accumulated in the question accumulation means and the response accumulation means in accordance with the input conditions;
An information processing system having The information processing system according to claim 1, wherein the display control unit visualizes a question-and-answer relationship between a user who has input question information and a user who has input response information with respect to the question information. The information processing system according to claim 2, wherein the display control means visualizes a question and answer relationship between a user who has input question information and a user who has input response information for each attribute information. The information processing system according to claim 3, wherein the display control unit visualizes the relationship of response information from other users with respect to the question information from the specific user, with the specific user as the center. 5. The information processing system according to claim 3, wherein the display control unit visualizes a relationship of response information from another specific user to a question of another user. The information processing system according to any one of claims 1 to 5, wherein the display control means visualizes a communication frequency between a user who has input question information and a user who has input response information. When the display control means visualizes the relationship between the user who inputted the question information and the user who inputted the response information, the question information and / or response corresponding to the visualized relationship in response to an instruction from the user The information processing system according to claim 1, wherein information is displayed. The information processing system according to any one of claims 1 to 7, wherein the display control means visualizes a question-and-answer relationship between question information and response information among a plurality of users. The information processing system according to claim 1, wherein the display control unit visualizes a question-and-answer relationship of a plurality of users included in a specific group. The information processing system according to claim 9, wherein the display control unit visualizes a question and answer amount between a plurality of users included in a specific group. The information processing system according to claim 9 or 10, wherein the display control unit visualizes a question and answer frequency between a plurality of users included in a specific group for each attribute information. The information processing system according to claim 1, wherein the display control unit identifies and visualizes questions and responses between a plurality of users included in a specific group. The information processing system according to claim 1, wherein the attribute information is selected from a plurality of definitions prepared in advance. The information processing system according to claim 13, wherein the plurality of definitions divide the situation in time series. The information processing system according to claim 13, wherein the plurality of definitions divide the situation into types. The information processing system according to claim 1, wherein the condition input unit inputs at least one condition of attribute information, a question and answer period, a user name, and a group name. The information processing system according to claim 1, wherein the question input unit, the response input unit, and the condition input unit have an input template having a predetermined format. An information processing method in an information processing system having a function of accumulating information including questions and responses from a user and disclosing the accumulated information via a network,
In addition to the question information related to the question, a question input step for inputting attribute information for determining what kind of situation the question information belongs to,
A question accumulation step for accumulating the input question information and attribute information;
When the question information is released, a response input step for inputting response information for the question information;
A response accumulation step for accumulating input response information;
A condition input step for inputting conditions for displaying the status of the question-and-answer session;
A display step for displaying a question and answer status based on the accumulated question and answer information in response to the input conditions;
An information processing method comprising: The information processing method further includes a setting step for setting attribute information including a plurality of definitions in advance,
15. The information processing method according to claim 14, wherein, in the question input step, when inputting question information, a corresponding definition is input as attribute information from a plurality of definitions set in the setting step. The information processing method according to claim 18, wherein the display step visualizes a question-and-answer relationship between a user who has input the question information and a user who has input response information to the question information. The information processing method according to claim 20, further comprising a step of inputting an instruction for displaying question information or response information from the visualized question-and-answer relationship. A program in an information processing system having a function of accumulating information including questions and answers from users and disclosing the accumulated information via a network,
In addition to the question information related to the question, a question input step for inputting attribute information for determining what kind of situation the question information belongs to,
A question accumulation step for accumulating the inputted question information and attribute information;
A response input step for inputting response information to the question information when the question information is disclosed;
A response storage step for storing the input response information;
A condition input step for inputting a condition for displaying a question and answer status;
A display step for displaying a question and answer status based on the accumulated question and answer information in response to the input conditions;
An information processing program having

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