JP2005267513A - Service information network system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a service information network system for automatically determining whether or not an access person obtains the consent of a product owner, automatically permitting the input/output of service information only when the consent is obtained, and appropriately improving and protecting the service information. <P>SOLUTION: A server 2 and a plurality of PCs 3 are connected via an Internet line 4 in the service information network system 1. The system comprises: an access means 29 which is arranged in one automobile J1 by one-to-one correspondence, so as to store different access keys by automobile; a reading means 28 for reading the access key and transmitting it to the PC 3; a code database 15 which is arranged in the server 2 and stores code data; and an access key collation program 9 which is stored in the server 2, so as to collate the access key with the code data and to permit the PC 3 to perform access to a database 11 and input/output the service information when it is determined that the access key coincides with the code data. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to a service information network system that manages service information related to products.

  Conventionally, for example, automobiles are planned and produced by manufacturers, and then transported and sold to sales companies (hereinafter referred to as “sales shops”) provided throughout the country. Each store has a personal computer (hereinafter referred to as “PC”) connected to a server via an electric communication line such as the Internet. The server is installed at a sales supervision company that supervises nationwide sales companies, and stores data input to the PCs of the sales stores in a database for centralized management. The dealer has a "store identification ID" that is the registration number of the dealer, and a "vehicle history number" that is automatically assigned a different value from the database for each record of inspection and maintenance records. Is entered into the keyboard and passed through the security check, access to the database is permitted, and data relating to inspection and maintenance history can be written or acquired in the database (see, for example, Patent Document 1).

Japanese Patent Laying-Open No. 2003-50886 (pages 4 to 7, FIG. 1)

  However, in the conventional service information network system, the dealer simply inputs the “dealer identification ID” and the “vehicle history number” into the keyboard, logs into the server, and stores the inspection / maintenance stored in the database. Data was acquired, and inspection / maintenance data could be added, deleted, and changed. In other words, the dealer could input / output inspection / maintenance data at any time by checking the “vehicle history number” at the time of inspection / maintenance.

  In the case of a conventional service information network system, the sales headquarters uses only vehicle verification information when making a call for recall. Therefore, when making a call for recall, the dealer moves the owner of the car. However, it was not reflected in the database of the sales supervision company, so it was not possible to notify the relocation address.

  The present invention has been made in order to solve the above-described problems. When the accessor automatically determines whether or not the product owner has obtained the consent of the product and accesses the database, there is consent. It is an object of the present invention to provide a service information network system that can automatically allow service information to be input / output to / from a database and appropriately optimize and protect the service information.

The service information network system according to the present invention has the following configuration.
(1) Management means having a database for storing service information related to products, a plurality of input / output means for inputting / outputting service information, a communication means for connecting the management means and the plurality of input / output means so as to be able to transmit and receive, In a service information network system comprising: an access unit that is provided as a one-to-one correspondence for each product, stores an access key that is different for each product, and connects to the input / output unit; A code data storage unit that is installed in the management unit and stores code data corresponding to the access key, and an access key that is installed in the management unit and is read by the reading unit and the code data; When it is determined that the access key matches the code data, the input / output means connected to the reading means is the database. To have an access key verification means are allowed to input and output the service information by accessing the features a.

(2) In the invention described in (1), the first antenna is provided in the access means and transmits an access key; and the second antenna is provided in the reading means and receives the access key. And the second antenna performs wireless communication.

(3) In the invention described in (1), the product is an automobile, and the access means is a bar code card.
(4) In the invention described in (1), the product is an automobile, and the access means is an IC card.
(5) In the invention described in (1) or (2), the product is an automobile, and the access means is at least one of an electronic key, an in-vehicle device, and an IC tag.

  In the service information network system of the present invention having the above configuration, service information input to any of the input / output means is input to the management means via the communication means and stored in the database. That is, the service information is centrally managed by the management means. Here, the service information is information related to the product, and is necessary not only for the data of the product itself, but also for the information on the product provider (for example, the address and name of the product owner) and after-sales service after product provision. Information (for example, contents of after-sales service).

  The access key of the access means is input to the input / output means when read by the reading means, and is transmitted from the input / output means to the management means via the communication means. The management means stores code data corresponding to the access key in the code data storage means, and collates the received access key with the code data. Here, since one access means is provided so as to have a one-to-one correspondence with one product, it is presumed that the person who owns the access means is the product owner. Further, the access key is stored in the access means, and is different for each product. Therefore, the management means can scientifically determine whether or not the accessor has accessed the database with the consent of the product owner by collating the access key with the code data.

When it is determined that the access key matches the code data as a result of the collation, the managing means is considered to be accessing with the consent of the product owner, so the input / output means connected by the reading means It is permitted to input / output service information to / from the database of the management means via the communication means. As a result, service information relating to the product owner can be acquired from the authorized input / output means, and the service information can be added to, deleted from, or changed to the database as necessary, and the service information can be optimized.
On the other hand, if the management means determines that the access key does not match the code data as a result of the collation, it is considered that the accessor is accessing without obtaining the consent of the product owner. The input / output unit is not permitted to input / output service information to / from the management unit database via the communication unit. For this reason, service information related to the product owner cannot be obtained, added, deleted, or changed from the unauthorized input / output means, and the service information of the product owner is protected.

  Therefore, according to the present invention, it is automatically determined whether or not the accessor obtains the consent of the product owner to access the database, and service information is input / output to the database only when there is consent. Can be automatically permitted, and service information can be properly optimized and protected.

  In this case, if the first antenna for transmitting the access key is provided in the access means, and the second antenna for receiving the access key is provided in the reading means, the first antenna and the second antenna can be simply moved closer to the reading means. The antenna performs wireless communication, and the access key of the access unit is read by the reading unit. Therefore, according to the present invention, it is possible to confirm the consent of the product owner with a simple operation, and to shorten the access time.

Here, when the product is an automobile, the system can be constructed at low cost by using the barcode of the barcode card distributed to each automobile at the time of purchasing the automobile as an access key and as an access means. .
Also, if the product is a car, the access key is stored in the memory of the IC card that is distributed to each car at the time of purchasing the car and used as an access means, which is highly safe and prevents counterfeiting of the card. can do.
Furthermore, when the product is an automobile, the automobile may include an electronic key, an on-vehicle device used for ETC, and an IC tag as existing equipment. The electronic key, the vehicle-mounted device, and the IC tag all have an antenna and a memory. If the electronic key, the vehicle-mounted device, and the IC tag are used as access means by storing the access key in the memory, the property of the automobile owner A system can be constructed without increasing

  In particular, the electronic key controls the in-vehicle device by wireless communication. For example, an automobile cannot start an engine without an electronic key from the viewpoint of preventing vehicle theft, and one electronic key is usually provided for one automobile. The electronic key is possessed by a car owner who uses the car and strongly connects the car and the car owner in a one-to-one relationship. The effect of the service information network system using the electronic key having such characteristics as an access means will be specifically described.

  Input / output means (for example, PCs) are provided in stores located throughout the country, and each PC is a management means (for example, a server) installed in the sales headquarters via communication means (for example, an Internet line). Connected to. The server includes a database for storing service information and centrally manages the service information. Here, the service information is information related to the automobile, and includes not only the data of the automobile itself (for example, frame number and vehicle type), but also information on the destination of the automobile (for example, the address and name of the automobile owner) In addition, information necessary for after-sales service after the provision of automobiles (for example, inspection / maintenance contents and presence / absence of recall processing) is also included.

  When the electronic key is brought close to reading means (for example, a receiver), the electronic key and the receiver perform wireless communication, and the access key stored in the electronic key is read by the receiver. The access key is input from the receiver to the PC, and further transmitted from the PC to the server via the Internet line. The server stores code data corresponding to the access key in the code data storage means, and collates the received access key with the code data. Here, the car and the car owner have a one-to-one relationship via the electronic key, and it is assumed that the person who owns the electronic key is the car owner. The access key is stored in the electronic key and is different for each automobile. Therefore, the server can scientifically determine whether or not the accessor is accessing the database with the consent of the car owner by collating the access key with the code data.

When the server determines that the access key matches the code data as a result of the verification, it is considered that the accessor is accessing with the consent of the car owner, so the PC to which the receiver is connected is connected to the Internet line. Allow service information to be input and output to the server database. As a result, service information relating to the vehicle owner can be acquired from the authorized PC, and the service information can be added to, deleted from, or changed to the database as necessary, and the service information can be optimized.
On the other hand, if the server determines that the access key does not match the code data as a result of the collation, the accessor is considered to be accessing without obtaining the consent of the car owner, so the PC to which the receiver is connected Does not allow service information to be input and output to the server database via the Internet. For this reason, service information relating to the car owner cannot be acquired, added, deleted, or changed from the unauthorized PC, and the car owner's service information is protected.

  Therefore, according to the present invention, by using the electronic key as the access means, the connection between the car and the car owner is strengthened, and the service information can be optimized and protected more appropriately.

(First embodiment)
Next, an embodiment of a service information network system according to the present invention will be described with reference to the drawings. FIG. 1 is a block diagram of a service information network system 1.
The service information network system 1 of the present embodiment is used for automobile sales. In the automobile sales business, dealers, which are sales companies, are dispersed throughout the country to sell cars and provide after-sales services such as vehicle inspection and maintenance. The sales headquarters, which is a sales headquarters company, has a server (corresponding to a “management means”) 2 for managing and managing service information.

  Here, the service information refers to information about the automobile, and not only information on the automobile itself (for example, “frame number”, “car model”, etc.) but also information on the automobile sales destination (eg, “address” of the automobile owner). , “Customer data” such as “name”) and after-sales after-sales service information (for example, “inspection / maintenance data” such as “contents of inspection / maintenance” and “presence / absence of market treatment such as recall”) "Market treatment data").

  The server 2 is connected to the dealer's PC (corresponding to “input / output means”) 3A, 3B... Via the Internet line (corresponding to “communication means”) 4 respectively. Service information can be input and output by accessing the server 2 from the PCs 3A, 3B.

  The service information is also the data of the car owner, and it can be said that it is not appropriate from the customer's perspective that other dealers input and output service information without any restrictions. Therefore, the service information network system 1 according to the present embodiment confirms whether or not the accessor obtains the consent of the car owner and accesses the database 11, and then sends it to the server 2 from the dealer's PC 3A, 3B. Service information can be input and output.

  The server 2 of the service information network system 1 is connected to the Internet line 4 via the input / output interface 5 so that data can be transmitted to and received from the PCs 3A, 3B,. A central processing unit (hereinafter referred to as “CPU”) 6 is connected to the input / output interface 5, and a ROM 7, a RAM 8, a database 11, a code database 15, and the like are connected to the CPU 6. The CPU 6 processes and calculates data and controls other devices. The ROM 7 is a read-only memory, and an access key verification program (corresponding to “access key verification means”) 9 for determining whether or not to permit input / output of service information by performing access key verification. Stores various programs. The RAM 8 temporarily stores data when the program stored in the ROM 7 is executed. The database 11 stores service information relating to automobiles divided into an inspection / maintenance database 12, a customer database 13, a market treatment database 14, and the like. The code database 15 stores code data corresponding to an access key described later.

  The inspection / maintenance database 12 of the database 11 manages the history of inspections and maintenance performed by the dealer on the automobile in association with the frame number of the automobile. FIG. 2 shows the data structure of the inspection / maintenance database 12. The inspection / maintenance database 12 includes a dealer code history table 12A, a transaction history table 12B, an inspection / maintenance history table 12C, and the like.

  The dealer code history table 12A manages data relating to dealers in charge of automobiles. The store code history table 12A stores data such as a “frame number” to which a different number is assigned for each vehicle and a “department store code” for identifying a store. The “frame number” does not change even if the vehicle registration number is changed due to the transfer of a car or the like. Since the car can be specified by this number, it is a key item in the store code history table 12A.

  The transaction history table 12B manages the history of transactions performed by the dealer with the car owner. The transaction history table 12B shows “frame number”, “time” at which the dealer deals with the car owner, “name” and “address” of the car owner, and the code of the dealer who deals with the car owner. Data such as “sales code” and “registration number” given when the car owner is registered is stored. Since the “registration number” is assigned a different number for each car owner, the car owner can be specified by this number. Therefore, in the transaction history table 12B, “frame number” is a key item for the same reason as in the store code history table 12A.

  The inspection / maintenance history table 12C manages data related to inspection / maintenance performed by the dealer. In the inspection / maintenance history table 12C, “frame number”, “main purpose of warehousing” indicating the reason why the vehicle owner has received, “inspection / maintenance code” for identifying inspection / maintenance, and inspection / maintenance name are shown. Data such as “inspection / maintenance name” is stored. “Frame number” is a key item of the inspection / maintenance history table 12C for the same reason as the store code history table 12A.

FIG. 3 is a diagram illustrating a data structure of the customer database 13.
The customer database 13 includes a customer data table for managing the personal information of the car owner, and contacts the car owner such as “registration number”, “name”, “address”, “phone number”, “mail address”. In addition to data necessary for this purpose, it stores data relating to automobiles owned by the automobile owner, such as the “frame number” and “vehicle type” of the automobile. In the customer data table, “frame number” is a key item in order to specify the car owner.

FIG. 4 is a diagram showing a data structure of the market treatment database 14.
The market treatment database 14 includes a market treatment data table for managing the application of a specific treatment to an automobile after entering the market, such as a recall, and in addition to “registration number”, “frame number”, whether market treatment has been performed. Data such as “action” to check whether or not is stored. In the market treatment data table 14, “frame number” is a key item.

  On the other hand, as shown in FIG. 1, the PCs 3A, 3B,... Of the store have an input / output interface 21, a CPU 22, a ROM 23, a RAM 24, a transaction history database 25, and the like. The transaction history database 25 stores a history of transactions with customers and can be managed and operated individually by each dealer. The input / output interface 21 is connected to an input means 26 for inputting data such as a keyboard and a mouse and an output means 27 such as a printer and a display so that data can be input / output. Further, reading means 28 is connected to the input / output interface 21. The reading unit 28 reads an access key stored in the access unit 29. The reading unit 28 may be built in the PC like the PC 3A, or may be provided outside the PC like the PC 3B.

In the present embodiment, the reading means 28 is a receiver 40. FIG. 5 is a block diagram of the receiver 40.
The receiver 40 includes an antenna 41 (which corresponds to a “second antenna”). The antenna 41 is connected to the ECU 43 via the transmission / reception unit 42. The ECU 43 is connected to the input / output interface 21 (see FIG. 1) of the PC 3.

  The access means 29 shown in FIG. 1 is individually owned by the vehicle owner and has the property of moving according to the transfer of the vehicle. The access means 29 stores different access keys for each car owner. Therefore, it is possible to specify the car owner and the car by the access key. In the present embodiment, the access means 29 is an electronic key 30. FIG. 6 is a block diagram of the electronic key 30.

  The electronic key 30 controls an in-vehicle device by wireless communication, and has been conventionally used in automobiles. In the electronic key 30, an antenna (which corresponds to a “first antenna”) 31 for transmitting / receiving radio waves to / from the outside is connected to the ECU 33 via a transmission / reception circuit 32. A memory 34 that stores codes is connected to the ECU 33. The ECU 33 reads the code from the memory 34 in accordance with the signal received by the antenna 31 and outputs it from the antenna 31. The memory 34 is composed of an EEPROM or the like and stores a plurality of codes. The access key is stored as one of a plurality of codes. The electronic key 30 has a built-in battery and operates using the power of the battery.

  For example, from the viewpoint of preventing vehicle theft, a car that employs the electronic key 30 wirelessly communicates with the electronic key 30 via an antenna built in a handle or the like, and the codes of the electronic key 30 and the car match. Only the engine is supposed to start. Therefore, one electronic key 30 is usually provided for one automobile, and is owned by the automobile owner who uses the automobile. As a result, the car and the car owner are strongly linked in a one-to-one relationship via the electronic key 30.

Next, the operation of the service information network system will be described. FIG. 7 is a flowchart of the access key verification program 9. FIG. 8 is an operation explanatory view of the service information network system 1A using the electronic key 30.
For example, as shown in FIG. 8, when a car owner purchases a car J1 at a store in the B district, customer data such as “name” and “address” of the car owner is added to the database 11 of the server 2 from the PC 3B. Is done. At the same time, data relating to the automobile J1 such as “frame number” and “responsible dealer code” is additionally written in the database 11 of the server 2 from the PC 3B. The sales headquarters server 2 is connected to PCs 3A, 3B,... Of dealers in various locations such as the A and B districts via the Internet line 4, and the database 11 stores “customer data”, “inspection / maintenance data”, “ Service information related to automobiles such as “market treatment data” is accumulated and centrally managed.

  The server 2 executes the access key collation program 9 in real time, and determines whether or not an access key has been input in Step 1 of FIG. 7 (hereinafter abbreviated as “S1”).

  The receiver 40 of the PC 3A transmits a request signal at regular time intervals (for example, 200 msec intervals). As shown in FIG. 8, when the car owner enters a store installed in the A area and requests inspection / maintenance of the car J1, the car owner hands the electronic key 30 of the car J1 to the worker. The worker moves the automobile J1 to a work place or the like using the electronic key 30 of the automobile J1 deposited by the automobile owner. When the electronic key 30 held by the worker is brought close to the receiver 40 of the PC 3A, the antenna 31 of the electronic key 30 receives the request signal of the receiver 40, reads the access key from the memory 34, and transmits it from the antenna 31. . When the antenna 41 of the receiver 40 receives the access key, the access key is input to the PC 3A. The PC 3A transmits the access key to the server 2 via the Internet line 4.

  As shown in FIG. 7, the server 2 determines that the access key has not been input until the access key is received (S1: NO), and stands by. On the other hand, when receiving the access key, the server 2 determines that the access key has been input (S1: YES), and collates the access key with the code data stored in the code database 15 in S2. Here, the automobile J1 and the automobile owner have a one-to-one relationship via the electronic key 30, and it is assumed that the person who owns the electronic key 30 is the owner of the automobile J1. The access key is stored in the electronic key 30 and is different for each automobile. Therefore, the server 2 can scientifically determine whether or not the accessor is accessing the database with the consent of the car owner by collating the access key with the code data. Therefore, in S3, it is determined whether or not the access key matches the code data.

  If it is determined that the access key matches the code data (S3: YES), in S4, the PC 3A connected to the receiver 40 that has read the access key is allowed to input / output service information to / from the database 11 of the server 2. To do. Since the electronic key 30 is owned by the automobile owner who uses the automobile J1, the fact that the store operator has read the access key of the electronic key 30 with the reading receiver 40 means that the dealer has the automobile. This is because it is considered that the database 11 of the server 2 is accessed with the consent of the owner. Thereby, as shown in FIG. 8, the store can acquire the service information of the car owner from the database 11 of the server 2 from the PC 3A, and can add, delete, and change the service information as necessary.

  That is, for example, the PC 3A of the store displays the “name”, “address”, “frame number”, etc. of the car owner registered in the database 11 on the display as the output means 27. If the dealer is located in the A district and the address of the car owner included in the acquired service information is the address of the B district, the car owner has moved to the dealer. Recognize that there is a possibility. In this case, the store confirms whether or not the car owner has moved, and if it has moved, the new address is input to the PC 3A. The PC 3A transmits the input new address to the server 2. The server 2 adds a new address to the database 11 and stores that the car owner has moved from the B district to the A district. Thereby, the data of the car owner stored in the database 11 of the server 2 is optimized.

  Therefore, for example, when a recall or the like occurs, even if the car owner has not changed the address for vehicle verification and the new address is not registered in the recall database RF, the sales headquarters stores the data in the database 11. Based on the stored new address, the DM regarding the recall can be mailed to the car owner, and the DM arrival rate can be improved.

  Further, for example, a dealer in the B district inputs the inspection / maintenance result of the automobile J1 to the PC 3B. The PC 3B transmits the inspection / maintenance result to the server 2. The server 2 adds the inspection / maintenance result to the inspection / maintenance history table 12C regarding the automobile J1 in the database 11 based on the “frame number”. The server 2 is connected to a PC 3 installed at a dealer in each place and centrally manages service information. Therefore, for example, even if the automobile J1 breaks down in the A district where it is a travel destination, and the automobile owner enters the automobile J1 at a store installed in the A area and receives inspection and maintenance, it is installed in the A area. When the dealer reads the access key of the electronic key 30 with the receiver 40 of the PC 3A, the dealer automatically connects to the database 11 of the server 2 and can quickly acquire the inspection / maintenance history regarding the automobile J1 to be useful for repair. Is possible.

  In addition, even if the dealer in area A is not in charge of the automobile owner's car J1, it can be confirmed that the market treatment has not been carried out, and in addition to the inspection and maintenance requested by the car owner. Market treatment can be implemented. Moreover, the dealer in the A district confirms the time when the car owner last changed the oil of the car J1 even when the car owner has not requested the oil change, for example. If it is coming, you can encourage the car owner to change the oil.

  The dealer in area A inputs inspection / maintenance data such as the contents of inspection / maintenance performed on the automobile J1 and the implementation date, and market treatment data such as contents and implementation date of the market treatment performed on the automobile J1 to the PC 3A. To the server 2. At the time of this data input, if the store in the A area uses the data stored in the database 11 of the server 2, it is possible to save the trouble of newly inputting the existing data, and the workability is improved. The server 2 adds the inspection / maintenance data, market treatment data, and the like received from the PC 3A to the database 11, so that other dealers carry out inspection / maintenance contents, market treatment details, etc. performed by the dealers in the A district. Will be able to confirm.

  On the other hand, as shown in FIG. 7, when it is determined that the access key does not match the code data (S3: NO), in S5, the PC 3A to which the receiver 40 that has read the access key connects is the server 2 It is not permitted to input / output service information to / from the database 11. The dealer in A district asks the owner of the automobile J1 for consent, such as the electronic key 30 that the dealer in the A district keeps is inappropriate, or the dealer in the A district does not keep the electronic key 30 of the automobile J1. This is because it cannot be considered that the database 11 of the server 2 is accessed. Therefore, the dealer cannot obtain, delete, or change the service information of the car owner from the PC 3A without obtaining the consent of the car J1 owner, and the service information of the car owner is protected.

  Therefore, according to the service information network system 1A of the present embodiment, the server 2 having the database 11 for storing service information relating to automobile sales, the plurality of PCs 3 for inputting / outputting service information, the server 2, and the plurality of servers And an Internet line 4 that connects to the PC 3 so as to be able to transmit and receive, and is provided as a one-to-one correspondence with one automobile J1, and an electronic key 30 that stores different access keys for each automobile, and the PC 3 The receiver 40 that reads the access key and transmits it to the PC 3, the code database 15 that is installed in the server 2 and stores the code data corresponding to the access key, and is stored in the server 2 and is read by the receiver 40. The access key is checked against the code data, and it is determined that the access key matches the code data. The access key verification program 9 that allows the PC 3 to which the receiver 40 is connected to access the database 11 and input / output service information. It is automatically determined whether or not the database 11 is accessed from the PC 3A with consent, and the PC 3A is automatically permitted to input / output service information to / from the database 11 only when there is consent. Can be properly optimized and protected.

  In particular, in the service information network system 1A of the present embodiment, since the electronic key 30 is used as the access means 29, the connection between the automobile J1 and the automobile owner is strengthened, and the optimization and protection of the service information is more appropriate. Is envisioned. That is, if the store does not deposit the electronic key 30 of the automobile J1 from the owner of the automobile J1, the store cannot input / output service information regarding the owner of the automobile J1 to the database 11 of the server 2, and Service information regarding the owner can be handled under the control of the owner of the automobile J1. Moreover, in the service information network system 1A of the present embodiment, the access key is stored in the memory 34 built in the electronic key 30 that is the existing equipment of the automobile, and the electronic key 30 is used as the access means 29. Therefore, the automobile J1 The system can be constructed without increasing the owner's property.

  In addition, according to the service information network system 1A of the present embodiment, the electronic key 30 includes an antenna 31 that transmits an access key, and an antenna 41 that is provided in the receiver 40 and receives the access key. Since the antenna 31 and the antenna 41 perform wireless communication, it is possible to confirm the consent of the vehicle owner with a simple operation and to shorten the access time.

(Second Embodiment)
Next, a second embodiment of the service information network system of the present invention will be described with reference to the drawings. FIG. 9 is an explanatory diagram of the operation of the service information network system 1B using ETC.
The service information network system 1B of the present embodiment is different from the service information network system 1A of the first embodiment that uses the electronic key 30 in that the vehicle-mounted device 53 is used as the access means 29. Therefore, here, the configuration different from that of the first embodiment will be described in detail, and the common configuration is denoted by the same reference numeral as that of the first embodiment, and description thereof will be omitted as appropriate.

In the store, an antenna (corresponding to a “second antenna”) 51 is provided at the car entrance 50. The antenna 51 is integrated with a reader 52 (corresponding to “reading means”), and is wired or wirelessly connected to a PC (corresponding to “input / output means”) 3C installed in the store. Connected to send / receive. The PC 3 is connected to the server 2 via the Internet line 4 as in the first embodiment.
On the other hand, the vehicle J2 is equipped with one vehicle-mounted device 53 for storing “frame number” and the like. The vehicle-mounted device 53 is used for ETC. The vehicle-mounted device 53 has an antenna (corresponding to a “first antenna”) 54 and is installed on the toll road when passing through the toll gate of the toll road with the ETC card 55 of the car owner or the like inserted. Wireless communication with the antenna. The vehicle-mounted device 53 stores the “access key” in a memory (not shown), and transmits the “access key” from the antenna 54 in response to the request signal transmitted from the antenna 51.
Note that wireless communication between the antenna 51 of the reader 52 and the antenna 54 of the vehicle-mounted device 53 is encrypted, and safety is ensured.

Next, the operation according to the service information network system 1B of the present embodiment will be described.
The antenna 51 installed at the car entrance / exit 50 of the store transmits request signals at regular time intervals. When the automobile J2 passes through the automobile entrance 50, the vehicle-mounted device 53 receives a request signal from the antenna 51, reads out an “access key” from a memory (not shown), and transmits it to the antenna 51. When the “access key” is received by the antenna 51 and read by the reader 52, the “access key” is input from the reader 52 to the PC 3 </ b> C and further input from the PC 3 </ b> C to the server 2 via the Internet line 4. The server 2 executes an access key verification program 9 (see FIGS. 1 and 7). Since the processing of the access key verification program 9 (see FIG. 7) is the same as that of the service information network system 1A of the first embodiment, description thereof is omitted.

  Therefore, according to the service information network system 1B of the present embodiment, one on-vehicle device 53 is fixed to the automobile J2, and since the “frame number” of the automobile J2 is registered, the on-vehicle equipment 53 has a one-to-one correspondence with the automobile J2. It corresponds. The in-vehicle device 53 stores an access key different from that of other automobiles. On the other hand, it is assumed that the person who drives the automobile J2 is the owner of the automobile J2. Therefore, if the access key and the code key match, it is highly likely that the person who entered the car J2 at the dealership is the owner of the car J2, and the dealer obtains the consent of the owner of the car J2. By accessing the database 11 of the server 2, it can be determined that the service information is input to and output from the database 11 of the server 2, so that the service information is appropriately optimized and protected. In addition, since the access key 29 is stored in the existing vehicle-mounted device 53 used for ETC and used as the access means 29, the system can be constructed without increasing the property of the owner of the automobile J2.

  Further, according to the service information network system 1B of the present embodiment, the antenna 54 that is provided in the vehicle-mounted device 53 and that transmits the access key, and the antenna 51 that is provided integrally with the reader 52 and receives the access key are provided. In addition, since the antenna 54 and the antenna 51 perform wireless communication, it is possible to confirm the consent of the car owner with a simple operation and to shorten the access time. In particular, unlike the service information network system 1A that uses the electronic key 30, an operator at a store can obtain the service information of the car owner from the database 11 of the server 2 before customer service. Can be acquired quickly to improve serviceability, and the waiting time of the car owner can be shortened.

(Third embodiment)
Next, a third embodiment of the service information network system of the present invention will be described with reference to the drawings. FIG. 10 is an explanatory diagram of the operation of the service information network system 1C using an IC card.
The service information network system 1C of the present embodiment differs from the service information network system 1A of the first embodiment in that an IC card 61 is used as the access means 29. Therefore, here, the configuration different from that of the first embodiment will be described in detail, and the common configuration is denoted by the same reference numeral as that of the first embodiment, and description thereof will be omitted as appropriate.

In the service information network system 1C, a receiver (corresponding to “reading means”) 60 is connected to a PC 3 installed in a store. The receiver 60 has a built-in antenna (not shown) (corresponding to a “second antenna”), and transmits request signals at regular time intervals.
On the other hand, when purchasing the automobile J3, one IC card 61 is given to the purchaser or those who have already purchased it from the dealer. When the automobile J3 is transferred to another person, it is transferred to the transferee together with the automobile J3. Have the properties. Therefore, there is a one-to-one correspondence between the IC card 61 and the automobile J3. FIG. 11 is a schematic configuration diagram of the IC card 61.

  The IC card 61 communicates with the receiver 60 by radio waves. The IC card 61 is provided with a coiled antenna (corresponding to a “first antenna”) 62 along the edge portion, and exchanges information with the outside. A small amount of current flows when the antenna 62 is brought close to the receiver 60, and the IC card 61 uses this as a power source to activate the CPU 63 and the like, and therefore does not include a battery. The CPU 63 processes and calculates the data stored in the RAM 65 and the EEPROM 66 according to the program stored in the ROM 64 and controls the exchange of information.

The ROM 64 stores various programs such as a cipher creation / decryption program 64A for creating and decrypting ciphers in order to improve safety.
The RAM 65 is configured to temporarily store data when the program stored in the ROM 64 is executed.
The EEPROM 66 is configured to read or store data such as an access key 66A, customer data 66B, and inspection / maintenance data 66C of the automobile J3.

Next, the operation of the service information network system 1C according to the present embodiment will be described.
As shown in FIG. 10, when the automobile owner enters the automobile J3 into a store in the D district, the automobile owner leaves the IC card 61 to a worker and requests inspection and maintenance of the automobile J3. The worker brings the stored IC card 61 close to the receiver 60. The receiver 60 transmits a request signal at regular time intervals, and includes a cipher that instructs the request signal to transmit an access key.

  In the IC card 61, when the antenna 62 receives the request signal, the CPU 63 executes the encryption creation / decryption program 64A in the ROM 64 to decrypt the encryption included in the request signal. When the encryption is decrypted, the access key 66A is read from the EEPROM 66, and the access key is encrypted and transmitted from the antenna 62. The receiver 60 receives and decrypts the encryption transmitted from the card 61, and outputs the access key to the PC 3D. The PC 3D transmits the input access key to the server 2 via the Internet line 4. When the server 2 receives the access key, it executes the access key verification program 9 (see FIGS. 1 and 7). Since the processing of the access key verification program 9 (see FIG. 7) is the same as that of the service information network system 1A of the first embodiment, description thereof is omitted.

Therefore, according to the service information network system 1C of the present embodiment, since the wireless communication between the IC card 61 and the receiver 60 is performed by encryption, security is high and forgery can be prevented.
Further, for example, if information on the automobile J3 itself (for example, “frame number”, “vehicle basic information”, etc.) is stored in the EEPROM 66 of the IC card 61, the store brings the IC card 61 closer to the receiver 60. As a result, data relating to the automobile J3 can be easily collected, and the data collection time can be shortened to improve workability.

(Fourth embodiment)
Next, a fourth embodiment according to the service information network system of the present invention will be described. FIG. 12 is an operation explanatory diagram of the service information network system 1D using a barcode card.
The service information network system 1D of the present embodiment is different from the service information network system 1A of the first embodiment in that a bar code card 71 is used as the access means 29. Therefore, here, the configuration different from the first embodiment will be described in detail, and the common configuration is denoted by the same reference numeral as the first embodiment, and the description will be omitted as appropriate.

In the service information network system 1D of the present embodiment, a reader 70 is connected to the PC 3E. The server 2 is connected to the PC 3E via the Internet line 4 so that information can be exchanged.
On the other hand, one barcode card 71 is given to the purchaser from the store where the automobile J4 was purchased, and when the automobile J4 is transferred to another person, it has the property of being transferred to the transferee together with the automobile J4. The bar code card 71 is given not only to a person who has newly purchased a car but also to a person who has already purchased a car. Therefore, the barcode card 71 and the automobile J4 are in a one-to-one correspondence. The barcode card 71 stores a barcode as an access key.

  When the car owner enters the store in the E district, the service information network system 1D deposits the bar code card 71 with the worker and requests inspection / maintenance of the car J4. When the operator passes the barcode card 71 through the reader 70, the access key is read by the reader 70. The read access key is input from the reader 70 to the PC 3E, and further input from the PC 3E to the server 2 via the Internet line 4. When the server 2 receives the access key, the server 2 executes the access key verification program 9 (see FIGS. 1 and 7). Since the processing of the access key verification program 9 (see FIG. 7) is the same as that of the service information network system 1A of the first embodiment, description thereof is omitted.

  Accordingly, the service information network system 1D according to the present embodiment must directly read the barcode card 71 with a reader, as shown in the service information network systems 1A, 1B, and 1C according to the first to third embodiments. Although the access confirmation unit 29 and the reading unit 28 perform wireless communication (see FIGS. 8, 9, and 10), it takes time to confirm the consent. However, as the access unit 29, the electronic key 30, the vehicle-mounted device 53, A system can be constructed at a lower cost than when the IC card 61 is used (see FIGS. 8, 9, and 10).

  Although the embodiments of the present invention have been described, the present invention is not limited to the above-described embodiments, and various applications are possible.

(1) For example, in the above-described embodiment, the service information network systems 1A, 1B, 1C, and 1D are adopted for sales of automobiles. However, the usage is not limited to this, and information on products is centrally managed. If it is a thing, it is applicable suitably.

(2) For example, in the first to fourth embodiments, the reading means 29 such as the receiver 40, the antenna 51, the receiver 60, and the reader 70 are individually installed, but the various reading means 29 are collected in a store. May be installed so that each store can handle various access means 29. Further, the system of each embodiment may be used in combination. That is, for example, when the server 2 recognizes the access key stored in the vehicle-mounted device 53 and the access key stored in the IC card 61, the store PC 3 inputs and outputs service information to the database 11. You may make it permit. As a result, the connection between the car and the car owner is strengthened, and it is possible to perform more accurately than the case where the consent of the car owner is confirmed independently. In this case, since the vehicle-mounted device 53 and the IC card 61 communicate with each other wirelessly, it is difficult to cause a problem that the workability of consent confirmation is remarkably lowered or the access time is prolonged.

(3) For example, in the second embodiment, the case where wireless communication is performed between the antenna 54 of the vehicle-mounted device 53 and the antenna 51 of the reader 52 has been described. On the other hand, an antenna may be embedded in the vehicle entrance / exit 50, while an IC tag may be fixed to the lower surface of the vehicle, and wireless communication may be performed between the antenna and the IC tag. Also in this case, wireless communication is performed between the IC tag and the antenna, and data related to the automobile itself can be stored in the IC tag, and the same effect as when using the vehicle-mounted device 53 is obtained. .

(4) For example, in the third embodiment, the non-contact type IC card 61 is used. However, a contact type IC card may be used. In this case, a reader that can be connected to the connection terminal of the IC card and read the access key may be connected to the PC 3D.

1 is a block diagram of a service information network system according to a first embodiment of the present invention. FIG. Similarly, it is a figure which shows the data structure of an inspection and maintenance database. Similarly, it is a figure which shows the data structure of a customer database. Similarly, it is a figure which shows the data structure of a market treatment database. Similarly, it is a block diagram of a receiver. Similarly, it is a block diagram of an electronic key. Similarly, it is a flowchart of an access key collation program. Similarly, it is operation explanatory drawing of the service information network system using an electronic key. It is operation | movement explanatory drawing of the service information network system using ETC in connection with 2nd Embodiment of this invention. It is action | operation explanatory drawing of the service information network system using IC card in connection with 3rd Embodiment of this invention. Similarly, it is a schematic block diagram of an IC card. It is action | operation explanatory drawing of the service information network system using a barcode card concerning 4th Embodiment of this invention.

Explanation of symbols

1 Service Information Network System 1A Service Information Network System 1B Service Information Network System 1C Service Information Network System 1D Service Information Network System 2 Server 3A PC
3B PC
3C PC
3D PC
3E PC
4 Internet line 9 Access key verification program 15 Code data storage means 28 Reading means 29 Access means 30 Electronic key 31 Antenna 40 Receiver 41 Antenna 51 Antenna 52 Reader 53 Onboard equipment 54 Antenna 60 Receiver 61 IC card 62 Antenna 70 Reader 71 Bar Code card J1 Car J2 Car J3 Car J4 Car

Claims (5)

Management means having a database for storing service information relating to products, a plurality of input / output means for inputting / outputting service information, and a communication means for connecting the management means and the plurality of input / output means so as to be able to transmit and receive, In the service information network system provided,
An access means that is provided as a one-to-one correspondence with one product and stores different access keys for each product;
A reading means connected to the input / output means for reading the access key and transmitting it to the input / output means;
Code data storage means installed in the management means for storing code data corresponding to the access key;
The input / output means connected to the reading means is installed in the management means, and when the access key read by the reading means and the code data are collated and it is determined that the access key matches the code data, Access key verification means for permitting access to a database and input / output of the service information;
Service information network system characterized by In the service information network system according to claim 1,
A first antenna provided in the access means for transmitting the access key;
A second antenna that is provided in the reading means and receives the access key;
The service information network system, wherein the first antenna and the second antenna perform wireless communication. In the service information network system according to claim 1,
The product is a car,
The service information network system, wherein the access means is a bar code card. In the service information network system according to claim 1 or 2,
The product is a car,
The service information network system, wherein the access means is an IC card. In the service information network system according to claim 1 or 2,
The product is a car,
The service information network system, wherein the access means is at least one of an electronic key, an in-vehicle device, and an IC tag.

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