JP2005250663A - Vehicle dispatch method and vehicle dispatch management server apparatus - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To improve customer service and expedite the decision of vehicle dispatch reflecting a taxi company's business strategy. <P>SOLUTION: A data accumulation part of a vehicle dispatch decision part of a vehicle dispatch management server apparatus 2 accumulates vehicle dispatch criteria including a distance, a strong area and sales, and weight setting. When a taxi-mounted terminal device 3 sends vehicle information to the vehicle dispatch management server apparatus 2, the vehicle dispatch management server apparatus 2 receives it and accumulatively updates data in the data accumulation part. When a taxi user terminal device 4 sends use information, the vehicle dispatch management server apparatus 2 receives it, decides vehicle dispatch according to the data in the data accumulation part, sends vehicle dispatch information to a corresponding taxi-mounted terminal device 4, and sends notification information including the dispatched taxi number to the taxi user terminal device 4. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to a vehicle allocation method and apparatus using a communication network.

  As a conventional example of a dispatching support system using a communication network, for example, there is a “taxi calling system using a mobile communication terminal” described in Patent Document 1. In this patent document, when a person requesting a taxi accesses a relay means that mediates a request from his portable terminal, and inputs request information such as a name, the number of requested vehicles, and a mark of the current position, the relay means The location of the requester is identified from the location information of the antenna that received the request information, the nearest taxi company is searched from the main location, and the requester's e-mail address and request information are transferred to the searched taxi company. To do. As a result, the taxi company makes a vehicle arrangement arrangement for a vehicle near the client and sends the vehicle allocation information such as the company name, vehicle number, and estimated arrival time to the client's mobile terminal. Therefore, even when the client goes to the land for the first time, there is no need to check the telephone number of the taxi company that is operating there, call and dispatch the vehicle, and always go to the site of the same relay means wherever you are Access will be good.

  As another conventional example of a dispatching support system using a communication network, there is a “taxi calling system” described in Patent Document 2. In this patent document, the client sends the conditions such as the current position, the destination, the number of passengers, whether or not he / she wants to quit smoking, whether or not he / she wants a wagon or lifted vehicle from his mobile terminal to the homepage of the brokerage service company. (Some of these allow pre-registration.) The intermediary service company that receives the request selects a taxi company as a candidate from the location information. If there are multiple companies, the advertisement screens of each company are displayed in turn, the above conditions are notified to the company selected by the client based on this advertisement screen, and the taxi company that receives this notification It is something to take.

Still another example of a vehicle allocation support system using a communication network is a “taxi vehicle allocation system” described in Patent Document 3. In this patent document 3, a vehicle allocation management server that manages vehicle allocation manages, as detailed information, information such as the type of each taxi, whether a card can be used, whether it is possible to smoke, whether it is a corporate taxi or a personal taxi. It collects and stores the current taxi location and actual / empty vehicle information transmitted from the portable terminal of the taxi driver. When requesting dispatch, the client accesses the dispatch management server from his / her mobile terminal, selects the area where he / she wants to use (ride), and a list of empty taxis for that area is displayed. Therefore, the user selects a taxi according to the detailed information, makes a call directly with the driver of the selected taxi, and requests a dispatch.
JP 2003-16158 A JP 2002-117486 A JP 2003-8491 A

  The system described in Patent Document 1 determines the allocation of a taxi company based on the location of a plurality of vehicles, and does not determine the allocation on the condition of other factors leading to service improvement. Absent.

  In the system described in Patent Document 2, a taxi company will distribute vehicles that meet the above-mentioned conditions transmitted from the client, but there is no mention of how to select when there are multiple vehicles that match. Absent.

  The system described in Patent Document 3 enables the requester to obtain information on an empty taxi and make a request for dispatch. On the other hand, the taxi company reflects the company's business policy. I can't take it.

  In the above conventional dispatch support system, when there are a plurality of vehicles that meet the client's conditions, the selection is made only because the distance is short, and the viewpoint of improving customer service other than the distance Cannot be selected based on taxi companies' business strategies.

  An object of the present invention is to provide a vehicle allocation method and apparatus capable of promptly determining a vehicle allocation reflecting a business strategy as a taxi company while improving customer service.

  The vehicle allocation method of the present invention includes a vehicle information receiving step for receiving vehicle information including position information, which is sent from a vehicle-mounted terminal device via a communication network, and a user terminal device via the communication network. , A usage information receiving step for receiving usage information including location information, a distance obtained from the location information of the vehicle included in the vehicle information and the location information of the user included in the usage information, and a dispatch including other than the distance A vehicle allocation determination step for determining vehicle allocation by weighting the determination items and generating vehicle allocation information including information on the vehicle allocation destination, a vehicle allocation information transmitting step for transmitting the vehicle allocation information to a terminal device mounted on the vehicle, and a vehicle to be allocated A communication information transmission step of transmitting notification information including information to the terminal device of the user.

  The vehicle allocation management server device of the present invention includes vehicle information receiving means for receiving vehicle information including position information transmitted from a terminal device mounted on a vehicle via a communication network, and the user's information via the communication network. Includes usage information receiving means for receiving usage information including position information, transmitted from the terminal device, a distance obtained from the position information included in the vehicle information and the position information included in the usage information, and other than the distance A vehicle allocation determination unit that determines vehicle allocation by weighting a vehicle allocation determination item and generates vehicle allocation information including information of a vehicle allocation destination, vehicle allocation information transmission unit that transmits the vehicle allocation information to a terminal device mounted on the vehicle, Notification information transmission means for transmitting notification information including vehicle information to the terminal device of the user.

  As described above, having a vehicle allocation determination item including a distance other than the distance enables a vehicle allocation that improves customer service other than the distance and a vehicle allocation that reflects the business strategy of the company that distributes the vehicle.

  Here, as a dispatch determination item other than the distance, at least one of a specialty area and sales is included.

  Further, the weight may be variable.

  The present invention has the following effects.

  1) For a user, a desired vehicle comes in with a small waiting time by automatically selecting a vehicle allocation considering position information.

  2) For the vehicle dispatch side, it is efficient and strategic to determine the evaluation items and their importance based on the materials for judging dispatch, without requiring manual dispatch management work such as asking the user's location. Cars can be dispatched.

  Next, embodiments of the present invention will be described with reference to the drawings.

  FIG. 1 is a configuration diagram of a vehicle allocation system according to an embodiment of the present invention.

  This dispatch system is a system for dispatching taxis, and does not specify the communication network 1, the dispatch management server device 2, and the terminal devices 3a, 3b, and 3c mounted in the taxis A, B, and C (which taxi terminal device is not specified). Terminal device 3) and terminal devices 4a and 4b of taxi users X and Y (referred to as terminal device 4 when not identifying which taxi user's terminal device).

  As shown in FIG. 2, the vehicle allocation management server device 2 transmits a vehicle information receiving unit 21 that receives vehicle information including position information, which is transmitted from a terminal device 3 mounted on a taxi, and a terminal device 4 of a taxi user. The usage information receiving unit 22 that receives the usage information including the position information, and the weighting of the vehicle dispatch determination items including the distance obtained from the position information included in the vehicle information and the position information included in the usage information. To determine which taxi is to be dispatched, generate a dispatch information including the dispatch destination, and a dispatching unit including the dispatch destination in the terminal device 3 mounted on the vehicle that will take the dispatch action according to the dispatch decision. A dispatch information transmitting unit 24 for transmitting information and a notification information transmitting unit 25 for transmitting notification information including the number of taxis heading to the terminal device 4 of the taxi user are included.

  As shown in FIG. 3, the taxi-equipped terminal device 3 includes a vehicle information transmission unit 31 that transmits vehicle information to the vehicle allocation management server device 2, and vehicle allocation information reception that receives vehicle allocation information transmitted from the vehicle allocation management server device 2. Part 32. Note that the vehicle information transmission unit 31 and the dispatch information receiving unit 32 may be performed by voice communication via a taxi driver or automatically performed without a taxi driver.

  As shown in FIG. 4, the terminal device 4 of the taxi user includes a usage information transmission unit 41 that transmits usage information to the dispatch management server device 2 and notification information that receives notification information transmitted from the dispatch management server device 2. And a receiving unit 42. Note that the usage information transmitting unit 41 and the notification information receiving unit 42 may be performed by voice communication via a taxi user or automatically performed without a taxi user.

  FIG. 5 shows the concept of dispatching determination items and weighting. FIG. 5 (1) is an example of a vehicle allocation determination item and weighting. As the vehicle allocation determination item, there are three items of distance, good area, and sales. The specialty area is an example of a vehicle allocation determination item that improves customer service other than distance. The reason for picking up this item is that a driver who is good at the destination is selected in order to arrive at the destination without hesitation or to provide taxi users with useful information on the area and to have a good impression. This is to ensure that Sales are an example of a dispatch decision item that reflects a business strategy. The reason for picking up this item was taken as part of helping drivers who have not reached their sales targets to achieve their targets. As the weighting, the distance is divided into three, and if it is within 1 km, 10 points are given, if it is within 1 km or more and 2 km, 5 points are given, and if it is within 2 km or more and 3 km, 1 point is given. As for the area that is best, 7 points are given for the best area, and 3 points are given for the area that is the next best. Sales are given 5 points only for drivers who have not reached the target. An example of vehicle information is shown in FIG. 5 (2). The vehicle information of Taxi A is location information, the best area is Mitaka City, the next best area is the Mitama area, and indicates that the target has not been achieved and is subject to increased sales. Yes. Of these pieces of information, fixed information can be registered in advance in the vehicle allocation management server device 2. FIG. 5 (3) shows an example of usage information in the case of voice communication. The position information can be acquired and automatically transmitted by GPS (Global Positioning System) or the like. The current location is Mitaka 1-chome and the destination is Haneda Airport. The vehicle allocation management server device 2 extracts information corresponding to the vehicle allocation determination item from the vehicle information by receiving this usage information (in this example, the vehicle information and the vehicle allocation determination item are equal), and evaluated and evaluated by weighting. You will score. In the case of taxi A, the distance is calculated from the taxi position information and the user's position information, indicating that it is within 1 km, and has obtained 10 points as an evaluation score. This indicates that the sales are 5 points because they are the target person, and the total evaluation score is 15 points. Similarly, taxi B has 22 points and taxi C has 17 points. FIG. 5 (4) shows that the taxi B with the highest score is assigned as a result. As a result, taxi A, taxi B, and taxi C are in the same line only by distance, but taxi B is the most suitable by making it possible to judge the dispatch from the viewpoint of customer service improvement and business strategy Judgment can be made.

  Also, the weighting in FIG. 5A can be changed according to the external situation.

  Next, the operation of the present dispatch system will be described with reference to the sequence diagram of FIG.

  In the data storage unit 231 of the vehicle allocation management server device 2, the vehicle storage determination item and weighting are set and stored by an existing method (not shown) (step 101). When the taxi-equipped terminal device 3 transmits vehicle information to the vehicle allocation management server device 2 (step 102), the vehicle allocation management server device 2 receives the vehicle information reception unit 21 (step 103), and data of the vehicle allocation determination unit 23 The data in the storage unit 231 is updated and stored (step 104). When the usage information is transmitted from the terminal device 4 of the taxi user (step 105), the vehicle allocation management server device 2 receives the usage information reception unit 22 (step 106), and the vehicle allocation determination unit 23 receives the data storage unit 231. Based on the data, the vehicle allocation is judged (step 107), the vehicle allocation information transmission unit 24 transmits the vehicle allocation information to the corresponding taxi-equipped terminal device 4 (step 108), and the notification information transmission unit 25 further Notification information including the number of the taxi to be dispatched to the terminal device 4 of the taxi user is transmitted (step 109).

  Here, the dispatch determination items in step 101 specifically include distance, specialty area, and sales. The weighting in step 101 can be changed according to the external situation.

  In addition, this invention is not limited to embodiment described using FIGS. 1-6, A various change is possible in the range which does not deviate from the main point.

  It is expected that users will be able to receive better services, and the taxi industry will be further activated as the number of users increases.

It is a figure which shows the structural example of the vehicle allocation system of one Embodiment of this invention. 3 is a block diagram showing a configuration of a vehicle allocation management server device 2. FIG. 2 is a diagram illustrating a configuration of a terminal device 3. FIG. 3 is a diagram illustrating a configuration of a terminal device 4. FIG. It is a conceptual diagram of a dispatch determination item and weighting. It is a sequence chart which shows operation | movement of the system of FIG.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Communication network 2 Vehicle allocation management server apparatus 21 Vehicle information reception part 22 Usage information reception part 23 Vehicle allocation determination part 231 Data storage part 24 Vehicle allocation information transmission part 25 Notification information transmission part 3 (3a, 3b, 3c) Taxi-equipped terminal apparatus 31 Vehicle information transmission unit 32 Vehicle dispatch information reception unit 4 (4a, 4b) Taxi user terminal device 41 Usage information transmission unit 42 Notification information reception unit 101-109 Steps

Claims (4)

A vehicle information receiving step for receiving vehicle information including position information sent from a terminal device mounted on a vehicle via a communication network;
A usage information receiving step for receiving usage information including location information sent from the user's terminal device via the communication network;
Judgment is made by weighting the distance determined from the position information of the vehicle included in the vehicle information and the position information of the user included in the usage information, and the allocation determination items including other than the distance, and the destination A vehicle allocation determination step for generating vehicle allocation information including information;
A vehicle allocation information transmission step for transmitting the vehicle allocation information to a terminal device mounted on the vehicle;
A vehicle dispatching method comprising: a communication information transmitting step of transmitting notification information including vehicle information to be dispatched to the terminal device of the user.   The method for selecting a vehicle allocation according to claim 1, wherein the vehicle allocation determination item includes at least one of a good area and sales in addition to the distance.   The vehicle allocation method according to claim 1 or 2, wherein the weighting is variable. Vehicle information receiving means for receiving vehicle information including position information transmitted from a terminal device mounted on a vehicle via a communication network;
Usage information receiving means for receiving usage information including location information transmitted from the terminal device of the user via the communication network;
Vehicle allocation information including information on a vehicle destination by determining a vehicle allocation by weighting a vehicle allocation determination item including a distance calculated from the location information included in the vehicle information and the location information included in the usage information, and other than the distance. Vehicle allocation determination means for generating
Vehicle allocation information transmitting means for transmitting the vehicle allocation information to a terminal device mounted on the vehicle;
A vehicle allocation management server device comprising: notification information transmitting means for transmitting notification information including vehicle information to be allocated to the terminal device of the user.

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