JP2005195401A - Support system of automatic analyzer - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a support system capable of answering quickly and accurately the question, if there is an incomprehensible matter in an operation in a series of operations of an automatic analyzer complicated both in a screen constitution and in a mechanism system. <P>SOLUTION: This system is equipped with an analysis part 111 for measuring components in a sample, an operation part 101 connected to the analysis part 111, for imparting an analysis instruction to the analysis part 111, and a support part 135 of a service center connected to the operation part 101. Inquiry of the incomprehensible matter in the operation in the series of operations of automatic analysis is transmitted as an electronic information from the operation part 101 to the support part 135 of the service center. The support part 135 of the service center analyzes the content of the inquiry, produces an answer, and transmits it to the inquiring operation part 101. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to an automatic analyzer, and more particularly to a support system for an automatic analyzer connected to a service center via a communication line.

  The automatic analyzer will be described as a typical example of a medical automatic analyzer. The medical automatic analyzer includes a test substance in a sample such as blood, urine, and body fluid, and a reagent corresponding to the test substance. Measure the absorbance, turbidity, reflectance, etc. by irradiating the resulting reactants with light, and quantitatively analyze the analyte, and automatically output the measurement results in real time after the measurement is completed. The result is displayed on the display device and printed on the printing paper by the printing device.

  Automatic analyzers have become multifunctional and highly functional due to the promotion of automation of clinical tests. Along with this, both the screen configuration (some screens have more than 300 screens) and the mechanical system have become complicated. For this reason, in a series of operations of automatic analysis, it is easy to find points that are not known in operation. In order to solve such a situation, troubleshooting has been introduced as a help function that can be viewed on the screen of the operation unit, but it has not been solved yet. If the operator cannot solve it by himself, it will be solved by an inquiry to the service center, but the inquiry was made by telephone to the service center or at the visit to the service staff.

The prior art has the following problems.
(1) When calling to a service center, the phone may not be connected early in the morning, late at night, on holidays, or during a call.
(2) When the telephone is not near the device, the inquiry cannot be made while looking at the device, so the inquiry content is not accurate.
(3) The procedure and the state of the apparatus operated when making an inquiry will be explained. However, this is burdensome, and the explanation depends on the memory, so it is not accurate.
(4) Since both inquiries and answers are verbal, they rely on memory and lack accuracy.
(5) In the inquiry at the time of patrol of service personnel, the situation at the time of occurrence may already be lost and it is difficult to identify the cause.

  On the other hand, in Japanese Patent Laid-Open No. 2001-229291, the operation history information of the analysis apparatus is collected and accumulated by the service center via the network, and when the trouble occurs in the analysis apparatus and the apparatus goes down, the operation of the analysis apparatus The person can solve the trouble by confirming the cause of the error occurrence from the operation history information provided by the service center and removing the cause of the error occurrence.

  However, according to the above-described prior art, in a series of operations of the analyzer that are complicated in both the screen configuration and the mechanism system due to the multi-function / high functionality, except for the case where the analyzer is troubled and the device is down. If there is a point that you do not understand in the operation, you can not answer this.

  Also, in the personal computer communication network, in order to allow users of personal computers or workstations to smoothly perform business processing, questions and answers Q / A between the user and the service center using electronic mail. To be done.

  However, according to the above-described prior art, even if the operation problem of the personal computer itself or the workstation itself is solved, the operation unit (computer) and the analysis unit are connected via an interface like an analysis device. In the series of operations of the analyzer that are complicated in both the screen configuration and the mechanism system due to the increase in functionality and functionality, if there is a point in the operation that is not known, JP-A-2001-2001 described above. Similar to the technique described in Japanese Patent No. 2292291, it is not possible to answer questions regarding the operation of the analyzer.

JP 2001-229291 A

  An object of the present invention is to provide a support system that can easily solve the problem when there is a point in the series of operations of automatic analysis that cannot be understood.

  The configuration of the present invention includes an analysis unit that measures a component in a sample, an operation unit that is connected to the analysis unit and gives an analysis instruction to the analysis unit, and a service center support unit that is connected to the operation unit. Provided, from the operation unit, in the series of operations of the automatic analysis, an inquiry when there is a point that is not known on the operation is transmitted as electronic information to the support unit of the service center, The contents of the inquiry are analyzed to create an answer, which is sent to the operation unit that has made the inquiry.

  According to the present invention, in a series of operations of an automatic analyzer that is complicated in both screen configuration and mechanism system, when there is an unclear point in operation, it is possible to answer the question quickly and accurately. it can.

  Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings.

  FIG. 1 is an overall schematic diagram showing an embodiment of the support system.

  In FIG. 1, reference numeral 101 denotes an operation unit. The operation unit 101 includes a keyboard 102 for inputting data, a mouse 103, a display device 104 for displaying data, a printing device 105 for printing data, an analysis unit, and the like. Interface 106 for connection, display screen, input contents, setting parameters, operation status peculiar to the automatic analyzer, inquiry device, purchase information, storage device 107 for storing electronic documents of hints, operation by wired or wireless communication A peripheral device such as a telephone 108 connected to the unit 101 is configured.

  Reference numeral 111 denotes an analysis unit, and one or more analysis units are installed. The analysis unit 111 is connected to the operation unit 101 via the interface 106.

  In the analysis unit 111, 112 is a reaction disk, and a plurality of reaction vessels 113 are installed on the concentric circumference thereof. 114 is a reagent disk, and a plurality of reagent bottles 115 containing various reagents are installed on the concentric circumference thereof. Around the reaction disk 112, a sample dispensing probe 116, a stirring device 117, a cleaning device 118, a light source 119, and a multi-wavelength photometer 120 are arranged. A reagent dispensing probe 121 is disposed between the reaction disk 112 and the reagent disk 114. A rack transport belt 122 is installed on the rotation circumference of the sample dispensing probe 116. The rack 123 moves on the rack transport belt 122. A plurality of sample containers 124 containing samples are installed in a rack 123.

  All of these mechanism operations are controlled by the computer 126 via the interface 125.

  The operator gives an analysis instruction to the analysis device using the display device 104 of the operation unit 101 and the keyboard 102 or the mouse 103. The analysis instruction is transmitted to the analysis unit 111 via the interface 106. The analysis unit 111 performs an analysis operation as follows in accordance with the received analysis instruction.

  The sample dispensing probe 116 dispenses a predetermined amount of the sample contained in the sample container 124 into the reaction container 113. When dispensing for one sample container 124 is completed, the rack transport belt 122 moves on the rack 123 so that the next sample container 124 is directly below the sample dispensing probe 116. When the dispensing of all the sample containers 124 on the rack 123 is completed, the rack 123 is carried out by the rack transport belt 122. The reaction container 113 into which the sample is dispensed rotates on the reaction disk 112 by the rotation of the reaction disk 112. Meanwhile, with respect to the sample in the reaction container 113, the reagent in the reagent bottle 115 is dispensed by the reagent dispensing probe 121, the reaction liquid is stirred by the stirring device 117, and the absorbance is measured by the light source 119 and the multiwavelength photometer 120. The reaction container 113 which has been analyzed and finished is cleaned by the cleaning device 118. The measured absorbance signal enters the computer 126 via the interface 125 via the A / D converter 127. From this absorbance signal, based on the analysis method set for each analysis item in advance, in the case of a standard solution sample, calibration curve data is calculated from the set concentration data, and instead of a patient sample or an expensive standard solution sample, In the case of a control sample for monitoring deterioration in accuracy of the analysis unit 111, concentration data is calculated from calibration curve data obtained by measuring a standard solution sample. These data are transmitted as measurement results to the operation unit 101 via the interface 106 after adding information symbolizing the type of the sample.

  In the above operations and operations, the operation content and state of the analysis unit 111 are transmitted to the operation unit 101 via the interface 106 and stored in the storage device 107. In addition, the storage device 107 also stores operation contents such as a screen displayed on the operation unit 101, input contents, and setting parameters.

  On the other hand, in FIG. 1, reference numeral 135 denotes a service center support unit.

  The support unit 135 includes a keyboard 136 for inputting an electronic document, a mouse 137, a display device 138 for displaying data, a screen displayed on the operation unit, input contents, setting parameters, operation conditions unique to the automatic analyzer, and inquiries. , A storage device 139 for storing electronic documents of purchase, notification, and hints, and peripheral devices such as a telephone 140 connected to the support unit 135 by wired or wireless communication.

  The operation unit 101 is connected from the transmission unit 109 and the reception unit 110 to a public line / dedicated line connection communication device 129 such as a modem or a dial-up router via a wired or wireless interface 128. 129 is connected to the public line (or dedicated line) 131 via the interface 130. The support unit 135 is connected from the transmission unit 141 and the reception unit 142 to a public line / private line connection communication device 133 such as a modem or a dial-up router via a wired or wireless interface 134. 133 is connected to the public line (or dedicated line) 131 via the interface 132. With these connection forms, the operation unit 101 and the support unit 135 perform transmission and reception of electronic documents.

  FIG. 2 is a diagram showing a screen of the operation unit 101 in FIG.

  By inputting the service button 201 on this screen, the service system screen shown in FIG. 3 is displayed.

  FIG. 3 is a diagram illustrating an example of a service system screen of the operation unit 101 in FIG.

  When this screen is displayed, the inquiry, purchase, notification, and hint electronic documents stored in the storage device 107 are read out and displayed in the list box 306 in order of date.

  The operator can select the contents displayed in the list box 306 by inputting any of the inquiry button 301, the purchase button 302, the notification button 303, and the hint button 304.

  When the inquiry button 301 is input, the list box 306 displays inquiry, opinion / request / suggestion, and communication transmission / reception contents.

  When the purchase button 302 is input, the purchase transmission / reception contents are displayed in the list box 306.

  When the notification button 303 is entered, the notification content transmitted from the support unit 135 and the content transmitted from the operation unit 101 are displayed in the list box 306.

  When the hint button 304 is input, the contents of the hint describing the main points on the operation of the automatic analyzer transmitted from the support unit 135 and the content transmitted from the operation unit 101 are displayed in the list box 306.

  The combo box 305 can select transmission, reception, or display of transmission / reception contents.

  The list box 306 can be rearranged and displayed so that transmission and reception are paired by inputting a pair button 308 in order of date by inputting a date button 307.

  Further, the display range can be selected by operating the scroll bar 309.

  A cursor 310 is displayed on the list box 306, and the contents of the electronic document on which the cursor is displayed are displayed in the list box 311.

  In the list box 311, the display range can be selected by operating the scroll bar 312.

  The list box 306 is displayed in such a manner that the contents of the electronic document that have never been displayed in the list box 311 are highlighted, and buttons that do not display further are displayed (inquiry button 301, purchase button 302, notification button). 303, hint button 304) is highlighted. Even if the contents of the electronic document are displayed in the list box 311 even once, they are not highlighted. This makes it possible to determine whether the contents of the electronic document have been browsed.

  When the delete button 313 is input, a screen for confirming execution of the deletion is displayed. If accepted, the electronic document on which the cursor 310 is displayed is deleted from the storage device 107 and also disappears from the list box 306. If you do not agree, it will not be deleted.

  When the search button 314 is entered, a search screen shown in FIG. 4 is displayed.

  The operator can select the display contents of the list box 306 by selecting “search result” or “all” from the display radio button 401.

  In the search item 402, the search destination can be selected from inquiry, purchase, notification, and hint.

  A search range check box 403 selects whether or not to specify a date and time range to be searched, and when a date and time range is specified, the date and time can be entered in the start date edit box (and end date and time edit box) 404.

  In the search character string 405, a character string to be searched is input.

  When the execution button 407 is input, if “search result” is selected by the display radio button 401, the search character string 405 is selected from the electronic document in the range selected by the search item 402 and specified by the search range 403. All the electronic documents including the designated character string are searched and displayed in the list box 306, and this screen is closed. When “all” is selected with the display radio button 401, all electronic documents are displayed in the list box 306, and this screen is closed.

  When a cancel button 406 is input, this screen is closed without doing anything.

  When the query creation button 315 is input, a query creation screen shown in FIG. 5 is displayed.

  The operator selects one of “inquiry”, “opinion / request / suggestion”, and “contact” from the type radio button 501.

  Next, the subject of the inquiry is entered in the subject edit box 502. Further, the contents of the inquiry are entered in the body text edit box 503. At this time, the display / input position can be selected by operating the scroll bar 504.

  A check box 506 for attaching device information is displayed in a selected state, but the operator can also deselect it.

  When the send button 508 is input, the selection of the type radio button 501, the input contents of the subject edit box 502, the input contents of the body text edit box 503, and the check box 506 for attaching device information together with identification information for specifying the automatic analyzer is selected. If it is, the state of the automatic analyzer, the displayed screen, the input content, the setting parameters, and other operation conditions unique to the automatic analyzer are read from the storage device 107 and sent as an electronic file to the support unit 135, and this screen is closed. . At the time of transmission, the telephone set 108 attached to the operation unit 101 is used as necessary, and a conversation with the telephone set 140 attached to the support unit 135 is performed.

  When the cancel button 507 is selected, this screen is closed without sending.

  FIG. 6 is a diagram illustrating an example of an operation trace screen of the support unit 135 of FIG.

  On this screen, the identification information for identifying the automatic analyzer and the state of the automatic analyzer transmitted from the operation unit 101, the displayed screen, the input content, the setting parameters, and the operation state electronic file unique to the automatic analyzer are displayed.

  The list box 601 displays the date and time when the operation status was recorded.

  The display position is selected by operating the scroll bar 602, and is selected with the cursor 603.

  The list box 604 displays the operation status recorded at the date and time selected by the cursor 603, and the display position can be selected by operating the scroll bar 605. With this content, it is possible to know in detail when and what has been done on the automatic analyzer side.

  When the search button 606 is input, a search execution screen is displayed. By inputting the search character string of the operation content, the date and time when the operation was performed can be searched from the operation status electronic file.

  By inputting a close button 607, this screen is closed.

  FIG. 7 is a diagram illustrating an example of an alarm screen of the operation unit 101 in FIG.

  This screen is a screen for displaying an abnormality of the device. When this screen is displayed, a list of abnormalities occurring in the device is displayed in the list box 701 in order of occurrence date and time. The operator can sort and display the contents by inputting a number button 702, a level button 703, a name button 704, and an occurrence date / time button 705. Further, the display range can be selected by operating the scroll bar 706.

  A cursor 707 is displayed on the list box 701, and the detailed contents of the abnormality for which the cursor is displayed and a coping method are displayed in the list box 708. In the list box 708, the display range can be selected by operating the scroll bar 709.

  When the contact button 710 is input, an inquiry creation screen (FIG. 5) is displayed. At this time, device information including information on the abnormality selected by the cursor 707 is attached. The type radio button 501 is displayed in a state in which contact is selected and the content of the abnormality is input in the subject. A text is input, and an inquiry about the details of the abnormality and a countermeasure is transmitted to the support unit 135.

  When the delete button 711 is input, the abnormality selected with the cursor 707 is deleted from the list box.

  When a new alarm button 712 is input, the display of the list box 701 is updated with the abnormality occurrence status at that time.

  This screen is closed by inputting a close button 713.

  When the parts purchase button 316 is input on the service system screen of FIG. 3, a parts purchase screen shown in FIG. 8 is displayed.

  When this screen is displayed, a list of parts that can be purchased is displayed in the list box 801 with a part number. The parts are displayed in order, and a mark is displayed on the parts that have reached the replacement time.

  The operator selects purchase button 802, replacement time button 803, part number. By inputting a button 804 and a component button 805, the contents can be rearranged and displayed. Further, the display range can be selected by operating the scroll bar 806.

  A cursor 807 is displayed on the list box 801, and a detailed description of the part on which the cursor is displayed is displayed in the list box 808. In the list box 808, the display range can be selected by operating the scroll bar 809.

  By inputting a cancel button 810, this screen is closed.

  The part to be purchased is selected with the cursor 807, and the number to be purchased is selected with the combo box 811. When the purchase button 812 is further input, the number of purchases is displayed in the line where the cursor 807 of the list box 801 is present. When a cancel button 813 is entered, the number of purchases in the line with the cursor 807 is deleted. When the OK button 814 is entered, the purchase confirmation screen shown in FIG. 9 is displayed.

  When this screen is displayed, a list of parts selected for purchase on the parts purchase screen in FIG. Displayed in order.

  The operator selects the contents to be displayed by purchasing button 902, replacement time button 903, part number. By inputting a button 904 and a component button 905, the contents can be rearranged and displayed. Further, the display range can be selected by operating the scroll bar 906. In total 907, the total purchase cost of all parts is displayed. In the communication column edit box 908, contents to be transmitted to the service center are input. When the send button 910 is entered, the purchase content is sent as an electronic file together with the electronic document of the content entered in the communication field to the support unit 135, and this screen is closed. When the cancel button 909 is selected, this screen is closed without performing the transmission.

  FIG. 10 is a diagram illustrating an example of a maintenance screen of the operation unit 101 in FIG.

  The operation information on this screen is a screen on which periodic replacement parts can be managed. When this screen is displayed, a list of uses is displayed in the list box 1001. Further, the display range can be selected by operating the scroll bar 1002. A cursor 1003 is displayed in the list box 1001. When operation information is selected with the cursor, a list of periodic replacement parts is displayed in the list box 1004. At this time, if the replacement time has come, the row of the part in the list box 1004 is highlighted. In the list box 1004, a display range can be selected by operating a scroll bar 1005. A cursor 1006 is displayed on the list box 1004. When the purchase button 1007 is input, the purchase screen of FIG. 11 is displayed, and purchase information about a part with the cursor 1006 is displayed. The number to be purchased is selected in the combo box 1101. When the No button 1102 is selected, the purchase is not performed, and when the Yes button 1103 is input, the purchase is performed. The purchase content is opened by inputting a parts purchase button 316 from the service system screen of FIG. On the part purchase screen of FIG. 8, a purchase button 812 is further input, the purchase confirmation screen of FIG. 9 is opened, and after confirmation, a transmission button 910 is input to transmit to the support unit 135.

  FIG. 12 is a diagram illustrating an example of a questionnaire screen of the operation unit 101 in FIG.

  This screen is displayed when the notification button 303 is selected on the service system screen of FIG. 3, and the reply button 317 is input with the questionnaire 310 selected in the list box 306 with the cursor 310.

  When the reply button 317 is input while the inquiry button 301, the purchase button 302, and the hint button 304 are pressed, the inquiry creation screen shown in FIG. 5 is displayed.

  When the questionnaire screen of FIG. 12 is displayed, the contents of the notification electronic document transmitted from the support unit 135 are expanded and displayed in the radio button 1203 and the edit box 1204 of the list box 1201.

  The operator can answer the questionnaire by inputting to the radio button 1203 or the edit box 1204. Further, the display range can be selected by operating the scroll bar 1202. When a send button 1206 is entered, the contents of the answer to the questionnaire are sent to the support unit 135. When a cancel button 1205 is entered, the screen is closed without transmitting the contents of the answer to the questionnaire to the support unit 135.

  FIG. 13 is a flowchart for solving a problem such as a question or an unknown point of the operator with respect to the automatic analyzer.

  In solving the problem, first, the service system screen of FIG. 3 is displayed on the operation unit 101 (1301). Next, the search screen of FIG. 4 is displayed. A search is made as to whether there is a solution to the same problem from the contents, hints, etc. already inquired (1302). If found (1303), the service system screen of FIG. 3 is displayed and the contents of the response are viewed (1308) to solve the problem. If not found (1303), the inquiry creation screen shown in FIG. 5 is displayed (1304), the inquiry content is input and transmitted to the service center. If necessary, make a call (1305).

  In the service center, the operation trace screen shown in FIG. 6 is displayed by the support unit 135, the contents of the inquiry are analyzed, and an answer is created and transmitted. If necessary, make a call (1306).

  The operation unit 101 displays the service system screen of FIG. 3 (1307), browses the contents of the answer (1308), and solves the problem.

  FIG. 14 is a flowchart for solving when an alarm is generated in the automatic analyzer.

  In solving the alarm, first, the alarm screen of FIG. 7 is displayed on the operation unit 101 (1401). Next, a countermeasure is referred to in the list box 708. If the problem can be resolved (1402), the alarm solution is completed. If the problem cannot be solved (1402), the inquiry creation screen shown in FIG. 5 is displayed (1403), and the content of the contact is input and transmitted to the service center. Make a call if necessary (1404).

  In the service center, the support unit 135 displays the operation trace screen of FIG. 6 to analyze the contents of the inquiry, and prepares and transmits a countermeasure as an answer. Make a call if necessary (1405).

  The operation unit 101 displays the service system screen of FIG. 3 (1406), browses the contents of the answer (1407), and solves the alarm.

  FIG. 15 is a flowchart for purchasing parts on the maintenance screen of FIG.

  In the maintenance, first, the maintenance screen shown in FIG. 10 is displayed on the operation unit 101, and the parts that need replacement and are highlighted in the list box 1004 are referred to (1501). If there is no part that needs to be replaced (1502), the maintenance is terminated. If there is a part that needs to be replaced (1503), the purchase screen of FIG. 11 is displayed and the purchase is performed. Next, the service system screen of FIG. 3 is displayed (1504), and the parts purchase screen of FIG. 8 is further displayed (1505). Here, the purchase confirmation screen of FIG. 9 is displayed (1506), the purchase document is transmitted (1507), and the maintenance is completed.

  FIG. 16 is a flowchart for collecting questionnaires by listening to the operator's opinions.

  First, an announcement document for a questionnaire is created and transmitted by the support unit 135 of the service center (1601). The service unit screen of FIG. 3 is opened by the operation unit 101 (1602), and then the questionnaire screen of FIG. 12 is opened (1603). Here, the operator's opinion is acquired by answering the questionnaire and transmitting it to the support unit 135 of the service center (1604).

  According to the present embodiment, the operator's questions regarding the automatic analyzer and the labor required to solve the abnormality of the apparatus are reduced. Further, by storing the contents of the solution in the apparatus, other operators can easily browse. It is easy to purchase replacement parts and consumable parts. Furthermore, it is possible to easily collect a wide range of operator opinions for device improvement.

It is a whole structure schematic diagram showing one embodiment of this support system. It is a figure which shows the screen of the operation part 101 of FIG. FIG. 2 is a diagram illustrating an example of a service system screen of the operation unit 101 in FIG. 1. It is a figure which shows an example of the search screen displayed when the search button 314 is input on the service system screen of FIG. It is a figure which shows an example of the inquiry preparation screen displayed when the inquiry preparation button 315 is input on the service system screen of FIG. It is a figure which shows an example of the operation trace screen of the support part 135 of FIG. It is a figure which shows an example of the alarm screen of the operation part 101 of FIG. It is a figure which shows an example of the components purchase screen displayed when the components purchase button 316 is input on the service system screen of FIG. It is a figure which shows an example of the purchase confirmation screen displayed when the OK button 814 is input on the components purchase screen of FIG. It is a figure which shows an example of the maintenance screen of the operation part 101 of FIG. It is a figure which shows an example of the purchase screen displayed when the purchase button 1007 is input on the maintenance screen of FIG. It is a figure which shows an example of the questionnaire screen of the operation part 101 of FIG. It is a flowchart for solving when problems, such as an operator's doubt point with respect to an automatic analyzer, and an unknown point generate | occur | produce. It is a flowchart for a solution when an alarm generate | occur | produces with respect to an automatic analyzer. It is a flowchart in the case of purchasing components on the maintenance screen of FIG. It is a flowchart in case a questionnaire is collected by hearing an operator's opinion.

Explanation of symbols

  DESCRIPTION OF SYMBOLS 101 ... Operation part, 107 ... Memory | storage device, 108 ... Telephone, 109 ... Transmission part, 135 ... Support part, 314 ... Search button, 315 ... Inquiry creation button, 316 ... Parts purchase button, 317 ... Reply button, 506 ... Device information A check box for attaching 710, a contact button, 1007, a purchase button.

Claims (8)

  An analysis unit that measures a component in the sample, an operation unit that is connected to the analysis unit and gives an analysis instruction to the analysis unit, and a service center support unit that is connected to the operation unit. Sends an inquiry to the support center of the service center as an electronic information when there is an unknown point in the series of operations of automatic analysis. The support center of the service center analyzes the contents of the inquiry. And a means for creating an answer and sending it to the operation unit that has been queried.   In Claim 1, in the series of operations of automatic analysis, an inquiry when an alarm occurs is transmitted as electronic information to the support part of the service center, and the service center support part analyzes the contents of the inquiry. A support system for an automatic analyzer, characterized in that a means for creating an answer and sending it to the operation unit that received the inquiry is added.   3. The support system for an automatic analyzer according to claim 1, further comprising means for transmitting electronic information for parts purchase of the automatic analyzer from the operation unit to a support unit of a service center.   The electronic information of the parts of the automatic analyzer that has become the replacement period, electronic information of communication items, and electronic information that describes key points for operation of the automatic analyzer according to any one of claims 1 to 3 A support system for an automatic analyzer, characterized in that means for transmitting electronic information from a support unit of a service center to an operation unit of the automatic analyzer is added.   5. The support system for an automatic analyzer according to claim 4, further comprising a means for highlighting information that has not been browsed among electronic information transmitted from the support unit of the service center to the operation unit of the automatic analyzer. .   The support system for an automatic analyzer according to any one of claims 1 to 5, further comprising means for displaying each electronic information in the order of date and time.   3. The support system for an automatic analyzer according to claim 1, further comprising means for displaying transmission and reception electronic information in pairs. The electronic information related to the questionnaire is transmitted from the support unit of the service center to the operation unit of the automatic analyzer according to any one of claims 1 to 7, and the electronic information related to the answer to the questionnaire is transmitted from the operation unit of the automatic analyzer. A support system for an automatic analyzer, characterized in that means for transmitting to a support section of a service center is added.

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