JP2005190392A - Program for arranging personnel to average business skill - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a program for arranging personnel to increase the skill points of operators for other businesses throughout all businesses other than the businesses of a business group to which the operators belong, and to average business skills among the operators of each business group to which they belong. <P>SOLUTION: A computer-executable program, for functioning as a personnel arranging device for distributing personnel belonging to a plurality of business groups to other business groups according to the amount of work of each business, causes a computer to function as a creation means for creating a shift candidate table with pieces of shift candidate information arranged in increasing order of the rates of achieving the goals of the other businesses for each business group, and a personnel shift means for shifting the personnel by storing the shift candidate information in a personnel shift table from the shift candidate table in increasing order of the rates of achieving the goals of the other businesses. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention increases the skill points of other operations of the operator by preferentially shifting to operations with a low target achievement rate through all operations other than those of the business group to which the business group belongs, and each business group to which the business belongs The present invention relates to a program for assigning personnel so as to equalize work skills among operators.

  For various work processes, a process management method and a process management apparatus have been proposed that reduce the defect rate and allocate workers to various work processes so that the workload among workers is averaged (for example, Patent Document 1).

With this conventional process management method, the optimal settings for reducing the defect rate, the settings for leveling the work of multiple workers, or the settings according to the capabilities of the workers are detailed. Can now be assigned.
JP 11-353365 A

  However, in the above conventional process management method, the work of a plurality of workers can be leveled, but a plurality of operations having different business contents such as in a central processing center of a financial institution (for example, a bank). When personnel shifts are performed, there is a problem that it is impossible to assign operators without waste evenly as a whole work regardless of which work is assigned to which work.

  In a centralized processing center of a financial institution, the amount of work in each business must be completed within a predetermined time. In addition, the amount of data handled in the central processing center varies depending on the day of the week, date, and time zone. In such a situation, the processing has usually been handled by shifting the operator among a plurality of different business groups assuming the maximum number of processing cases.

  In addition, most of the operators who work at the central processing center employ part-time workers, and there are a mix of those who have experience in banking operations and those who have no experience. Therefore, an arrangement that considers the ability of the operator as shown in the above conventional process management method is also conceivable, but in order to ensure that the maximum number of processes is completed within a predetermined time, only the arrangement that considers the ability of the operator is necessary. It is not sufficient, and it is necessary to secure the number of operators for the maximum number of processing cases. When the number of operators for the maximum number of processing cases was secured, there was a difference in the operating rate depending on the time zone, and it was an inefficient arrangement.

  Furthermore, since part adoption is used, it is difficult to ensure uniform processing capacity because the number of persons and ability to change easily. In addition, there is a problem that the manager who performs the staff assignment may be transferred, and it is difficult to convey the operator's arrangement know-how whose number and ability are likely to change to the next manager.

  Therefore, the problem of the present invention is to increase the skill points of the other tasks of the operator by giving priority to the shift to a task with a low target achievement rate through all the tasks other than those of the business group to which the user belongs, and to belong to It is to provide a program for allocating personnel so as to equalize business skills among operators of each business group.

  In order to solve the above-mentioned problems, the present invention provides a computer-executable program for causing a person belonging to a plurality of business groups to function as a personnel placement device that places personnel belonging to a plurality of business groups according to the amount of work of each business. A creation means for creating a shift candidate table in which shift candidate information indicating personnel names and other business names is arranged in descending order of the target achievement rate of other business for each business group, and the business to which the personnel belong In order to satisfy the maximum workload assumed in the group, the shift candidate table is prioritized in order from the lowest target achievement rate of the other tasks, and the shift candidate information is stored in the shift shift table, thereby shifting the personnel shift. It is configured to function the personnel shift means to perform.

  In such a program, by giving priority to shifting to work with a low target achievement rate through all work other than work of the business group to which it belongs, the skill points of other work of the operator are raised and each work to which it belongs Operator placement can be optimized by shifting personnel to equalize business skills among operators in a business group.

  As means for solving the above-mentioned problems, the present invention can also be a staffing device realized by executing the above-mentioned program and a storage medium storing the above-mentioned program.

  According to the present invention, when performing a staff shift, an operator can become skilled in other tasks by preferentially shifting to a task with a low target achievement rate through all tasks other than the tasks of the business group to which he belongs. You will be able to raise points. Accordingly, it is possible to improve the operator's business skills as a whole including other businesses, and to acquire level business skills among the operators of each business group to which the operator belongs.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

  A staffing optimization device according to an embodiment of the present invention has a functional configuration as shown in FIG. 1, for example. FIG. 1 is a diagram showing a functional configuration of a staffing optimization device according to an embodiment of the present invention.

  1 is installed in a central processing center of a financial institution, for example. The central processing center concentrates operations such as money exchange and bills to reduce the burden on each branch office. In such a centralized processing center, the staffing optimization device 100 allows personnel to acquire the skills of other businesses so that each operator can acquire the skills of other businesses and to level the skills of each operator for multiple tasks. Perform placement.

  The staffing optimization device 100 is a computer device controlled by a CPU (central processing unit), and includes an output control unit 13, an input control unit 14, a display control unit 15, a storage area 16, and a communication control unit. 18, installer 19, individual skill point calculation processing section 31, skill leveling target value calculation processing section 32, work necessary skill point calculation processing section 33, work group per person assignment processing section 34, surplus skill points The calculation processing unit 35, the shift personnel list processing unit 36, and another business personnel shift processing unit 37 are included.

  The output control unit 13 controls output data and outputs it to a printer or the like in accordance with an instruction from the CPU. The input control unit 14 controls input data input by a keyboard, a mouse, or the like. The display control unit 15 controls display data to control display on a monitor or the like.

  The storage area 16 stores programs for executing various processes, data necessary for processing by the CPU, tables, and the like.

  The communication control unit 18 controls data transmission / reception with an external terminal via a network such as the Internet or a LAN (Local Area Network), for example, according to a predetermined communication protocol.

  When the storage medium 20 storing the program for realizing the processing in the staffing optimization device 100 is set in the driver, the installer 19 reads the program from the storage medium 20 and stores it in a predetermined storage area such as a hard disk. install. The execution of the personnel allocation optimization process for optimizing the personnel allocation in the personnel allocation optimization device 100 is realized by the CPU performing it according to a program installed in a predetermined storage area such as a hard disk. The storage medium 20 may be any medium that can read a program by a computer. For example, it is a CD-ROM (Compact Disc Read-Only Memory). Alternatively, it may be downloaded via a network and installed in a predetermined storage area such as a hard disk.

  By executing the program according to the present invention, the individual skill point calculation processing unit 31, the skill leveling target value calculation processing unit 32, the work required skill point calculation processing unit 33, the work group per person assignment processing unit 34, the surplus skill points A calculation processing unit 35, a shift personnel list-up processing unit 36, and another business personnel shift processing unit 37 are configured. Further, the staffing optimization process can be realized by sequentially executing the processing units 31 to 37, for example.

  The individual skill point calculation processing unit 31 calculates individual skill points obtained by quantifying the skill level of each person's work.

  Based on the individual skill points calculated by the individual skill point calculation processing section 31, the skill leveling target value calculation processing section 32 calculates an average value to be a target of each job as a skill leveling target value.

  The business-required skilled point calculation processing unit 33 calculates required skill points based on the load tendency for each business.

  Based on the business schedule, the business group personnel allocation processing unit 34 first allocates personnel to the business groups to which the operators belong.

  The surplus skilled point calculation processing unit 35 performs each operation based on the total skill points of the operators arranged by the personnel arrangement processing unit 34 for each operation group and the operation necessary skill points calculated by the operation necessary skill point calculation processing unit 33. Calculate surplus skill points.

  Based on the surplus skilled points calculated by the surplus skilled point calculation processing section 35, the shift staff list up processing section 36 creates a shift candidate table that lists operators candidates to be shifted to other tasks.

  The other business staff shift processing unit 37 creates a staff shift table to be actually shifted to another business from the shift candidate table created by the shift staff list up processing unit 36 according to a predetermined condition for each business.

  The staffing optimization device 100 may be a single personal computer, or may provide staffing optimization processing to an external terminal connected via a network as an ASP (Application Service Provider). It may be.

  Details of each processing unit will be described below.

  FIG. 2 is a flowchart for explaining the personal skill point calculation processing. In FIG. 2, the individual skill point calculation processing unit 31 refers to past statistical information accumulated in advance (step S11). By referring to the statistical information, the number of processes per hour and the number of errors per hour for each operator are acquired.

  Then, the individual skill point calculation processing unit 31 calculates individual skill points of each operator (step S12). As shown in Expression (1), a value obtained by subtracting the number of errors per hour from the number of processes per hour is calculated as individual skill points.

Individual skill points = number of processes per hour-number of errors per hour (1)
Further, the individual skill point calculation processing unit 31 calculates the total of individual skill points for each business group to which the operator belongs (step S13).

  Here, the individual skill point calculation processing by the individual skill point calculation processing unit 31 is terminated, and subsequently, the skill leveling target value calculation processing unit 32 executes the skill leveling target value calculation processing as shown in FIG. . FIG. 3 is a flowchart for explaining the skill leveling target value calculation process.

  In FIG. 3, the skill leveling target value calculation processing unit 32 calculates the average value of the individual skill points of all the operators for each task (step S21). As shown in Expression (2), a value obtained by dividing the total individual skill points by the total number of operators is calculated as a skill leveling target value.

Skill leveling target value = total individual skill points ÷ total number of operators (2)
Then, the skill leveling target value calculation processing unit 32 creates an individual skill point table 41 (step S22). For each business group, an individual skill point table 41 indicating the individual skill points of the operators belonging to the work and the average of skill points in each work by all operators is created.

  Further, the skill leveling target value calculation processing unit 32 sets the average value of each business group calculated in step S21 as a skill leveling target value in the skill leveling target value table 42 (step S23).

  Here, the skill leveling target value calculation processing by the skill leveling target value calculation processing unit 32 is terminated, and subsequently, the job necessary skill point calculation processing as shown in FIG. Is done.

  Before explaining the job-skilled skill point calculation process, the individual skill point table 41 will be described with reference to FIG. 4 and the skill leveling target table 42 will be described with reference to FIG.

  FIG. 4 is a diagram illustrating an example of the individual skill point table. In FIG. 4, an individual skill point table 41 has items such as an operator name indicating the name of the operator, a business group indicating the business to which the operator belongs, and an individual skill point indicating the skill level of the operator in each business.

  When the business group includes “exchange business”, “bill business”, and “loan business”, the individual skill points further have detailed items indicating skill points such as exchange business points, bill business points, and loan business points. The individual skill point table 41 shows the total of individual skill points in each business group and the average of each business for all operators.

  In the personal skill point table 41, for example, the operator name “OPA” belongs to the business group “exchange business”, and among the personal skill points, the exchange business point is “150”, the bill business point is “100”, and the loan The business point is “5”. The same applies to other operators.

  Further, in the individual skill points table 41, the exchange service skill P total indicating the total of exchange service skill points is “1230” for the exchange service point, “1240” for the bill service point, and “1240” for the loan service point. “44”. In addition, the total amount of bill business skill P indicating the total of bill business skill points indicates that among individual skill points, the exchange business point is “120”, the bill business point is “2500”, and the loan business point is “52”. Show. Furthermore, the total loan service skill P indicating the total of loan service skill points indicates that among the individual skill points, the exchange service point is “120”, the bill service point is “460”, and the loan service point is “85”. Show.

FIG. 5 is a diagram illustrating an example of a skill leveling target value table. In FIG. 5, the skill leveling target table 42 has items such as business name and target value, and manages the target value for each business.

  The job required skill point calculation process executed by the job required skill point calculation processing unit 33 will be described with reference to FIG. FIG. 6 is a flowchart for explaining the job-skilled skill point calculation process. In FIG. 6, the work required skill point calculation processing unit 33 refers to the past statistical information and acquires the number of cases handled for each time zone for each work (step S31).

  Then, a safety factor for each job is obtained by referring to a processing safety factor table in which a safety factor (a factor for ending a job without delay within a predetermined time) determined in advance by past experience is managed, and an expression ( As shown in 3), a value obtained by multiplying the number of handling cases acquired in step S31 by the safety factor is calculated as a work-required skill point (step S32).

Skill points required for work = Number of cases handled by time zone x Safety factor (3)
The job required skill point calculation processing by the job required skill point calculation processing unit 33 ends, and then the job group personnel allocation processing unit 34 executes the job group personnel allocation processing.

  FIG. 7 is a flowchart for explaining the work group personnel allocation process. In FIG. 7, the work group personnel allocation processing unit 34 refers to a work schedule prepared in advance (step S41), and first allocates all operators working on the day to the business group to which the operator belongs (step S42). .

  The business group personnel allocation processing by the business group personnel allocation processing unit 34 ends, and then the surplus skilled point calculation processing unit 35 executes surplus skilled point calculation processing.

  FIG. 8 is a flowchart for explaining the surplus skilled point calculation process. In FIG. 8, the surplus skilled point calculation processing unit 35 acquires the total individual skill points of the operator who has been assigned for each business group (step S <b> 51).

  Then, the surplus skilled point calculation processing unit 35 calculates the job necessity calculated by the job required skill point calculation processing unit 33 in step S32 from the acquired individual skill points for each job group, as shown in Expression (4). A value obtained by subtracting the skill points is calculated as a surplus skill point (step S52).

Surplus skill points = individual skill points total-work required skill points (4)
The surplus skilled point calculation processing unit 35 creates a time zone skilled point table 43 indicating skill points by time zone for each business group (step S53).

  The surplus skilled point calculation processing unit 35 ends the surplus skilled point calculation processing, and then the shift personnel list up processing unit 36 executes the shift personnel list up processing. Before explaining the shift personnel list-up process, the skill point table 43 by time zone created in step S53 will be explained with reference to FIG.

  FIG. 9 is a diagram illustrating an example of the skill point table for each time zone. In the skill point table 43a classified by time of the exchange business shown in FIG. 9A, the total personal skill P of the operator who originally belongs to the exchange business is “1,230”, and the statistical information reference value, safety factor, and necessary The skill points and surplus skill points are, for example, the time zone from 8 o'clock to 10 o'clock, the time zone from 10 o'clock to 12 o'clock, the time zone from 12 o'clock to 14 o'clock, the time zone from 14 o'clock to 16 o'clock, etc. Those values are shown for each of a plurality of predetermined time zones.

  For example, in the time zone from 8:00 to 10:00, the statistical information reference value is “180”, the safety factor is “1.2”, the necessary skill points are “216”, and the surplus skill points are “1,014”. . In this time zone, the necessary skill points are “216” for the individual skill P total “1,230”, so the surplus skill points are “1,014”.

  9B is the same as the skill point table 43a classified by time of exchange business shown in FIG. 9A.

  9C is the same as the skill point table 43a classified by time of exchange business shown in FIG. 9A.

  FIG. 10 is a flowchart for explaining the shift personnel list-up process. In FIG. 10, the shift personnel list-up processing unit 36 refers to the personal skill point table 41 and acquires skill points of each operation of the operator (step S61).

  Then, the shift personnel list-up processing unit 36 refers to the skill leveling target value table 42, calculates the achievement rate of the leveling target value of each operator, and creates the skill leveling target achievement table 44 (step S62). ). Furthermore, the shift candidate table 44 is created in order of increasing achievement rate (step S63).

  The shift personnel list-up processing by the shift personnel list-up processing unit 36 is completed, and then the other business personnel shift processing unit 37 executes the other business personnel shift processing. Before describing the other business personnel shift process, the skill leveling target achievement table 44 created in step S62 will be described with reference to FIG.

  FIG. 11 is a diagram illustrating an example of a skill leveling target achievement table. In FIG. 11, the skill leveling target achievement table 44 includes items such as operator name, business group, exchange business target achievement rate, bill business target achievement rate, and loan business target achievement rate.

  In the skill leveling target achievement table 44, operators belonging to the exchange business group are operations A to M, operators belonging to the bill business group are operations N to U, and operators belonging to the loan business group are: Operation V to operation Z.

  For example, the operator name “Operation A” belongs to the business group “Foreign Exchange Business”, the exchange business target achievement rate is “49%”, the bill target achievement rate is “35%”, and the loan target achievement rate is “51”. % ".

  The operator name “OPE S” belongs to the business group “Bill business”, the exchange rate target achievement rate is “0%”, the bill target achievement rate is “176%”, and the loan target achievement rate is “51”. % ".

  FIG. 12 is a flowchart for explaining the other business personnel shift process. In FIG. 12, the other business personnel shift processing section 37 creates a staff shift table 46 indicating operators to shift to other business in accordance with predetermined conditions from the shift candidate table 45 created by the shift staff list up processing section 36 (see FIG. 12). Step S71). The predetermined condition is, for example, such that the total of skilled points of the shifted operator does not exceed the surplus skilled points, and the skilled points of the work in the business group to which the user belongs belong to a preset point or more.

  Then, the other business personnel shift processing 37 determines the arrangement of the operators when the personnel shift is performed for each business group based on the created personnel shift table 46 (step S72).

  An outline of processing executed by the shift personnel list up processing unit 36 and the other business personnel shift processing unit 37 will be described with reference to FIG. FIG. 13 is a diagram illustrating an outline of processing executed by the shift personnel list up processing unit and the other business personnel shift processing unit. FIG. 13 shows a shift process for operators belonging to the exchange business group.

  In FIG. 13, the shift candidate table 45 created by the shift personnel list processing unit 36 is indicated by a combination of priority indicating the order in which the target achievement rate is small, operator name and shift job name indicating the job of the shift destination. It has items such as shift contents, individual skill points of “exchange business” in the foreign exchange business group to which it belongs, and target achievement rate in “business” after shift indicated by the shift business name of the shift content.

  For example, the shift content of the priority “1” is that “operator J” is shifted to the “loan business” group, and the individual skill point of the currency business in the currency business group to which this operator belongs is “100%”. Therefore, the target achievement rate in the shifted “loan business” is “0%”.

  The surplus skilled points in the time zone from 8 o'clock to 10 o'clock are “1,014” from the skill point table 43a for each time zone of the exchange business in FIG. 9A. In addition, the minimum skill point of the preset currency exchange operation is “40”.

  When the other business personnel shift processing unit 37 executes the other business personnel shift processing based on the shift candidate table 45, the surplus skilled points, and the minimum skilled points, for example, shift processing as shown in the shift processing result 45-2. The result will be obtained.

  According to the shift processing result 45-2, the shift of “operator J” specified by the priority “1” to “loan operation” is added to the personnel shift table 46, and after the shift by the individual skill point “100” The surplus skill point becomes “100”.

  Similarly, the shift of “operator K” specified by priority “2” to “loan service” and the shift of “operator L” specified by priority “3” to “loan service” are also performed. It is added to the personnel shift table 46. The individual skill points “100” with the priority “2” and the individual skill points “50” with the priority “3” are accumulated in the surplus skill points “100” to become “250”.

  Since the shift of “operator M” designated by priority “4” to “loan service” is less than the minimum skill point “40”, it is not added to the staff shift table 46, and the surplus skill points are “250”. ”And the processing is performed for the priority“ 5 ”as the next candidate. In this way, the same processing is performed for the priority order “6”, and the priority orders “5” and “6” are added to the staff shift table 46. The surplus skilled points are further accumulated to “460”.

  However, in the processing with the priority “7”, the shift of the “operator K” designated by the priority “7” to the “billing business” has already been shifted to the “financing business”. Therefore, it is not added to the staff shift table 46, and the surplus skilled points remain “460”, and the process is performed for the next candidate priority “8”. When the same processing as described above is performed up to the priority “13”, the “operator C” designated by the priority “8” is shifted to “Bill Work” and the “operator G” designated by the priority “9”. The shift to “Bill Work” and the shift to “Bill Work” of “Operator H” specified by the priority “10” are added to the personnel shift table 46, and the accumulated surplus skill points are “750”. "

  The shift of “operator C” designated by priority “11” to “loan business” and the shift of “operator I” designated by priority “12” to “loan business” have already ”Is added to the staff shift table 46 as a shift to“ ”. The surplus skill points remain “750”.

  Then, the shift of “operator A” designated by the priority “13” to “Bill Work” is added to the staff shift table 46, and the accumulated surplus skill points become “900”.

  The shift of “operator B” designated by the priority “14” to “handwork” is performed by adding the individual skill point “150” to the surplus skill point “900” and the condition “surplus skill point“ 1,014 ”. Since it does not exceed “do not exceed”, it is not added to the personnel shift table 46. The surplus skill points remain “900”.

  Then, the shift of “operator E” designated by the priority “15” to “Bill Work” is added to the personnel shift table 46, and the accumulated surplus skill points become “1,000”.

  In the subsequent processing, the shift content specified in any priority order is not added to the personnel shift table 46 because the condition “does not exceed surplus skilled points“ 1,014 ””.

  The staff shift table 46 created according to such a shift processing result 45-2 is, for example, a table as shown in FIG. FIG. 14 is a diagram illustrating an example of a staff shift table.

  In the personnel shift table 46 shown in FIG. 14, the priorities “1”, “2”, “3”, “5”, “6” shown in the shift candidate table 45 for the operators belonging to the exchange business group shown in FIG. , “8”, “9”, “10”, “13”, and “14” are stored.

  If the personnel shift is performed based on the personnel shift table 46 for the operators belonging to the exchange business group, the bill business group, and the loan group, for example, an operator layout as shown in FIG. 15 is obtained. .

  FIG. 15 is a diagram showing the layout of the operators before and after the shift. FIG. 15A is a diagram showing an operator arrangement layout before shifting, and FIG. 15B is a diagram showing an operator arrangement layout after shifting. In FIG. 15B, the hatched portion indicates an operator shifted from another business group.

  In the pre-shift operator arrangement layout 50a shown in FIG. 15A, there are 13 operators A to M originally belonging to the exchange business group, and the operators arranged in the bill business are originally assigned to the exchange business. The eight operators N to U who belong to the bill business group and the five operators V to Z who originally belong to the loan group are arranged in the loan business.

  In the post-shift operator arrangement layout 50b shown in FIG. 15 (B), the operators arranged in the exchange business are three operators B, F and M originally belonging to the exchange business group, and shifted from other business groups. There are no operators, the operators placed in the bill business group are the operators N to U originally belonging to the bill business group, and the shifted operators D, I, C, G, H, A, and other operators from other business groups. The operators assigned to the loan service are five operators V to Z originally belonging to the loan group and three shifted operators J, K, and L from other business groups.

  The personnel shift table creation processing in step S71 executed by the other business personnel shift processing unit 37 shown in FIG. 12 will be described in detail with reference to FIG. FIG. 16 is a flowchart for explaining the staff shift table creation processing in step S71 shown in FIG. The personnel shift table creation process shown in FIG. 16 is executed for each business group. In this embodiment, the personnel shift table creation process shown in FIG. 16 is executed for each of the exchange business group, the bill business group, and the loan business group.

  In FIG. 16, the other business personnel shift processing unit 37 reads one shift candidate from the shift candidate table 45 (step S711). The other business personnel shift processing unit 37 checks whether or not it is the table end of the shift candidate table 45 (step S712). If it is a table end, the personnel shift table creation process is terminated.

  On the other hand, if it is not the table end, it is determined whether or not the read shift candidate has already been shifted (step S713). If it has already been shifted, the process returns to step S711 to read the next shift candidate.

  On the other hand, if it has not been shifted, the other business personnel shift processing unit 37 determines whether or not the individual skill point of the shift candidate is smaller than the minimum skill point (step S714). If it is smaller, the process returns to step S711 to read the next shift candidate.

  As a result of the determination process in step S714, shift candidates whose individual skill points are less than the minimum skill points can be controlled so as not to be shifted to other tasks. You can devote yourself until you can do your job well.

  On the other hand, if the individual skill points exceed the minimum skill points, it is determined whether or not the accumulated individual skill points total of the shifted shift candidates is smaller than the surplus skill points (step S715). If it exceeds, the other business personnel shift processing section 37 ends the personnel shift table creation processing.

  On the other hand, if the total of individual skill points exceeds the surplus skill points, this shift candidate is set in the personnel shift table 46 (step S716), the process returns to step S711, and the next shift candidate is read. The same processing as above is repeated.

  Next, a screen example displayed on the display unit by the display control unit 15 by the staff placement optimization device 100 will be described. FIG. 17 is a diagram showing an initial screen. In FIG. 17, the initial screen 200 mainly includes a business menu 210 and a maintenance menu 220.

  The business menu 210 further includes a staff assignment introduction 211, a skill point inquiry 212, and a statistical data registration 213. By selecting the staff assignment introduction 211, it is possible to automatically optimize the staff assignment on the specified date and display the staff assignment for each business group on the screen. By selecting the skill point inquiry 212, the skill points required for each business group and the operator's individual skill points total (productivity) are displayed on the screen. By selecting the statistical data registration 213, statistical data (productivity) for each business can be registered.

  The maintenance menu 220 further includes a work schedule input 221, operator information registration 222, and data change 223. By selecting the work schedule entry 221, the operator's work schedule can be entered. By selecting the operator information registration 222, new operator registration, correction of operator information such as a business group to which the operator belongs can be performed. By selecting the data change 223, for example, various data changes such as a safety factor and minimum skill points that should be set in advance can be performed.

  For example, when the user selects the staff assignment inquiry 211 from the work menu 220 on the initial screen 200, a staff assignment screen as shown in FIG. 18 is displayed. FIG. 18 is a diagram showing a personnel arrangement screen. In FIG. 18, the personnel allocation screen 230 includes a selection area 231 for selecting a business group, an input area 232 for inputting a designated date, a display area 233 for displaying a staff allocation table, and a print button 234 for printing. Have.

  The selection area 231 allows the user to select one of a plurality of business groups. For example, here, the exchange business group is selected. The input area 232 allows the user to input a designated date. For example, “2003/10/25” is input here. Accordingly, in the display area 233, the personnel allocation table of October 25, 2003 of the exchange business group is displayed.

  The personnel allocation table displayed in the display area 233 includes an operator's name, an individual P indicating an individual skill point, 8 to 10 indicating a time zone from 8 o'clock to 10 o'clock, and 10 to 10 indicating a time zone from 10 o'clock to 12 o'clock. 12-12 indicating the time zone from 12:00 to 14:00, and 14-16 indicating the time zone from 14:00 to 16:00. In the personnel allocation table, the total individual skill points and surplus skill points are shown for each time zone.

  By referring to the personnel allocation table displayed in the display area 233, the user can check that the three operators A, C, and D have the bills in the time zone from 8 o'clock to 10 o'clock and from 10 o'clock to 12 o'clock. You can see that it is shifted to work.

  With such a staff assignment screen 230, for example, it is possible to know to which work the operator belonging to the exchange business group on the designated date has shifted.

  The user may want to make some changes while referring to the personnel assignment screen 230 in which personnel are automatically assigned in this way. The operation for manual adjustment on the personnel assignment screen 230 will be described with reference to FIG.

  FIG. 19 is a diagram illustrating an example of an operation when manually adjusting the personnel arrangement. In FIG. 19, on the personnel assignment screen 230 a before adjustment, the user can easily change to another work by clicking the work of the placement destination of the staff assignment table displayed in the display area 233 with a mouse or the like. it can.

  For example, when the user clicks on the operation of the time zone from 14:00 to 16:00 of the operator A and changes to the “handprint” operation, the surplus skill points are changed from “560” to the operator as shown in the adjusted personnel arrangement screen 230b. It is automatically calculated to a value “410” obtained by subtracting A's personal skill point “150”.

  Therefore, the user can manually adjust the personnel assignment while checking the surplus points.

  Next, a safety factor setting screen for setting safety factors in advance will be described with reference to FIG. FIG. 20 is a diagram illustrating an example of a safety coefficient setting screen. In FIG. 20, the safety coefficient setting screen 240 has an input area 242 for inputting a designated date, a setting area 243 for setting a safety coefficient, and an update button 244 for updating.

  The setting area 243 is an area for setting a safety coefficient for each business group for each time zone. In the setting area 243, the user can select, for example, the safety factor for the time zone from 8:00 to 10:00 of the currency exchange business group by operating the up and down arrows with the mouse.

  Next, a minimum skill point setting screen for setting minimum skill points in advance will be described with reference to FIG. FIG. 21 is a diagram showing an example of the minimum skill point setting screen. In FIG. 21, the minimum skill point setting screen 250 has a setting area 253 for setting the minimum skill point and an update button 254 for updating.

  The setting area 253 is an area for setting a minimum skill point for each business group. In the setting area 254, for example, the user can select the lowest skill point of the exchange business group by operating the up and down arrows with the mouse.

  The safety coefficient setting screen 240 as shown in FIG. 20 and the minimum skill point setting screen 250 as shown in FIG. 21 allow the user to adjust the safety coefficient and the minimum skill point in advance according to the situation.

  In this example, when performing a staff shift, in the exchange business group to which it belongs, through all the work other than the work of the exchange business group to which it belongs (that is, bill business and loan business), arrange them in order of decreasing target achievement rate, By shifting to a job with a low skill point, it becomes possible to raise a skill point of another job. Accordingly, it is possible to improve business skills as a whole including other businesses, and to acquire level business skills among operators of the business groups to which they belong.

  According to the present invention, even if a free operator is generated, the shift of personnel can be automatically realized for the purpose of skill leveling (factor development). As a result, it is possible to dynamically allocate personnel according to the situation without being limited by the scope of the main business in the business group to which the user belongs.

  Moreover, the operator can naturally raise individual skill points by experience by obtaining the opportunity to take charge of other work.

The following is added.
(Supplementary note 1) In a computer-executable program for causing a person belonging to a plurality of business groups to function as a staffing device that places personnel in other business groups according to the amount of work of each business,
For each business group, a creation means for creating a shift candidate table in which shift candidate information indicating personnel names and other business names are arranged in order from the lowest goal achievement rate of other business,
The shift candidate information is stored in the staff shift table with priority from the shift candidate table in ascending order of the target achievement rate of the other work so as to satisfy the maximum work amount assumed in the business group to which the staff belongs. By doing so, a program that functions as a staff shift means for performing a staff shift.
(Appendix 2) The above-mentioned personnel shift means is
A minimum skill point judging means for judging whether or not the individual skill points of the staff in the work in the business group to which the staff belongs is equal to or higher than a preset minimum skill point;
The program according to supplementary note 1, wherein the shift content is not stored in the personnel shift table when the minimum skill point determination means determines that the individual skill point is less than the minimum skill point.
(Supplementary note 3)
The surplus skilled point judging means for judging whether or not the individual skill points of the staff shifted by the staff are equal to or more than surplus skilled points indicating the amount exceeding the maximum work amount by the staff belonging to the work group. Have
The program according to appendix 2, wherein the shift content is not stored in the personnel shift table when the surplus skilled point determination means determines that the individual skill points are less than the surplus skill points.
(Supplementary note 4) In the personnel assignment method for assigning personnel belonging to a plurality of business groups to other business groups according to the amount of work of each business,
For each business group, a creation procedure for creating a shift candidate table in which the shift candidate information indicating the personnel name and the other business name is arranged in descending order of the goal achievement rate of other business,
The shift candidate information is stored in the staff shift table with priority from the shift candidate table in ascending order of the target achievement rate of the other work so as to satisfy the maximum work amount assumed in the business group to which the staff belongs. A staffing method for performing a staffing shift procedure for performing staffing shifts.
(Supplementary Note 5) A computer-readable storage medium storing a program for causing a person belonging to a plurality of business groups to function as a staffing device that places personnel belonging to a plurality of business groups according to the amount of work of each business. ,
For each business group, a creation means for creating a shift candidate table in which shift candidate information indicating personnel names and other business names are arranged in descending order of target achievement rate of other business,
The shift candidate information is stored in the personnel shift table with priority from the shift candidate table in descending order of the target achievement rate of the other jobs so as to satisfy the maximum workload expected in the business group to which the staff belongs. A computer-readable storage medium storing a program that functions as personnel shift means for performing personnel shift.

It is a figure which shows the function structure of the personnel allocation optimization apparatus which concerns on one Embodiment of this invention. It is a flowchart figure for demonstrating a personal skill point calculation process. It is a flowchart figure for demonstrating skill leveling target value calculation processing. It is a figure which shows the example of an individual skill point table. It is a figure which shows the example of a skill leveling target value table. It is a flowchart for demonstrating work required skill point calculation processing. It is a flowchart figure for demonstrating the personnel arrangement process for every business group. It is a flowchart figure for demonstrating a surplus skill point calculation process. It is a figure which shows the example of the skill point table classified by time zone. It is a flowchart figure for demonstrating a shift personnel list up process. It is a figure which shows the example of a skill leveling target achievement table. It is a flowchart for demonstrating other business personnel shift processing. It is a figure which shows the outline | summary of the process performed in the shift personnel list up process part and the other business personnel shift process part. It is a figure which shows the example of a staff shift table. It is a figure which shows the arrangement layout of the operator before and behind a shift. FIG. 13 is a flowchart for explaining a staff shift table creation process in step S71 shown in FIG. It is a figure which shows an initial screen. It is a figure which shows a staff arrangement | positioning screen. It is a figure which shows the example of operation | movement in the case of adjusting personnel arrangement manually. It is a figure which shows the example of a safety coefficient setting screen. It is a figure which shows the example of the minimum skill point setting screen.

Explanation of symbols

DESCRIPTION OF SYMBOLS 13 Output control part 14 Input control part 15 Display control part 16 Storage area 18 Communication control part 19 Installer 20 Storage medium 31 Individual skill point calculation process part 32 Skill leveling target value calculation process part 33 Work required skill point calculation process part 34 Work Personnel allocation processing unit for each group 35 Surplus skilled point calculation processing unit 36 Shift personnel list-up processing unit 37 Other business personnel shift processing unit 100 Personnel allocation optimization device

Claims (3)

In a computer-executable program for functioning as a personnel placement device that places personnel belonging to multiple business groups in other business groups according to the amount of work of each business,
For each business group, a creation means for creating a shift candidate table in which shift candidate information indicating personnel names and other business names are arranged in order from the lowest goal achievement rate of other business,
The shift candidate information is stored in the staff shift table with priority from the shift candidate table in ascending order of the target achievement rate of the other work so as to satisfy the maximum work amount assumed in the business group to which the staff belongs. By doing so, a program that functions as a staff shift means for performing a staff shift. The personnel shift means is
A minimum skill point judging means for judging whether or not the individual skill points of the staff in the work in the business group to which the staff belongs is equal to or higher than a preset minimum skill point;
2. The program according to claim 1, wherein said shift content is not stored in a personnel shift table when said minimum skill point determination means determines that said individual skill point is less than said minimum skill point. The personnel shift means further includes:
The surplus skilled point judging means for judging whether or not the individual skill points of the staff shifted by the staff are equal to or more than surplus skilled points indicating the amount exceeding the maximum work amount by the staff belonging to the work group. Have
3. The program according to claim 2, wherein when the surplus skilled point determination means determines that the individual skill points are less than the surplus skill points, the shift content is not stored in a personnel shift table.

Images