JP2005157706A - Image recording and storing method of automatic transaction device - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a means which records and stores the state of a medium carrying passage immediately after a jam occurs during carrying a medium and facilitates maintenance and failure investigation. <P>SOLUTION: An image photographing camera is installed at a spot in a device where medium-carrying processing is expected to occur, and the camera picks up the state of the inside of the device, in synchronization with the detection of the occurrence of the failure, when the failure occurs. The photographed image data are stored in a storage device as an image file, and thereby it becomes possible to store the state of the medium and the state of the inside of the device immediately after the failure occurs. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to an operation history acquisition method in an automatic transaction apparatus, and particularly facilitates the state of an apparatus when a failure occurs in an automatic cash transaction apparatus, an information terminal, a consultation terminal, and an apparatus having a medium transport mechanism such as an automatic ticketing machine. The present invention relates to an image recording method and a maintenance method for an operation history that can be stored in

  In a mechanism such as a printer or a magnetic card reader that takes in a medium such as paper or a card and transports it inside the apparatus, if a medium jam occurs in the transport path, it is placed in the transport path as described in JP-A-2002-361953. There is a method of detecting the position of a medium with an installed sensor, displaying sensor information such as the factor and jam position on an operation display as described in JP-A-5-266303, and recording it in an internal operation history. there were.

Japanese Patent Laid-Open No. 2002-361953 JP-A-5-266303

  In a transaction apparatus that handles media such as cards and printers, when a media jam occurs, it is dealt with by removing the media caused by maintenance work or customer work. In the conventional method, the jam information is recorded as numerical information and character information from the sensor position installed in the apparatus. Therefore, during the investigation after the jam occurs, the actual position of the medium on the conveyance path and the medium itself are recorded. In order to know the state of the media when a failure such as deformation occurred, we relied on interviews and reports to maintenance personnel who handled the failure. For this reason, the operation was temporarily suspended for storing and reporting the failure status, it took time to collect information for investigating the failure, and sufficient information could not be collected.

  An object of the present invention is to store the state of the conveyance path immediately after the occurrence of the jam by capturing and recording the medium conveyance path in the apparatus in the camera image when the jam occurs. It is another object of the present invention to provide a means for facilitating maintenance / failure investigation by recording in association with an operation history.

  In order to achieve the above object, in the present invention, a camera for taking an image is installed at a place where it is estimated that medium conveyance processing occurs in the apparatus, and shooting is performed in conjunction with detection of the occurrence of a failure.

  The captured image data is stored in the storage device as an image file. By associating the internal operation history recorded in the automatic transaction device with the corresponding image file, the file name is generated from the failure code and the failure occurrence time, thereby associating the internal operation history with the photographed image and the failure content. be able to. As a result, it is possible to save the internal operation history at the time of trouble investigation and the internal state at the time of trouble. By using these means, it is possible to improve the efficiency of maintenance and state monitoring of automatic transaction equipment and the improvement of operation rate. Secure.

  According to the present invention, when a jam failure occurs, whether the medium causing the jam is on the transport path, and if it is on the transport path, the position on the transport path immediately after the failure occurs, the state of the medium itself being bent or broken, etc. It can be obtained from camera images, enabling quick response to failure analysis and cause investigation, and improving the operating rate. The captured image can be used as proof of the operation of the apparatus, and it is possible to quickly cope with the complaint processing from the user of the automatic transaction apparatus.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

  FIG. 1 is an overview of an automatic transaction apparatus according to an embodiment of the present invention. Reference numeral 100 denotes a housing of the automatic teller machine, 101 denotes a card mechanism, 102 denotes a paper printing mechanism, 103 denotes a camera that captures an image, and 104 denotes a storage device that stores image data, an operation log, and the like. When a card jam or paper jam is detected in the card mechanism 101 and the paper printing mechanism 102, the state in the mechanism is photographed by the camera 103, and the photographed image data is stored and recorded in the storage device 104.

  FIG. 2 is a schematic diagram of an apparatus having a mechanism for transporting a medium such as a card or paper, such as a magnetic card mechanism 101 or a paper printing mechanism 101 in the system of FIG. 200 is a mechanism frame, 201 is a medium insertion / discharge port, 202 is a medium conveyance path, 203 is a medium conveyance roller, 204 is a medium information processing unit, 205 is a medium insertion detection sensor, 206 is a passage detection sensor, 207 Is a camera for photographing the state of the conveyance path, and 208 is provided with a light for camera illumination.

  The camera 207 is disposed between the sensors, and is installed at a position where the state of the conveyance path between the sensors can be photographed.

  As an example of this embodiment, a fault recording processing operation when a jam fault occurs in an inserted medium will be described with reference to FIG. An operation flow is shown in FIG.

  When a medium is inserted from the medium insertion / discharge port 201 in FIG. 2, the inserted medium is conveyed through the conveyance path 202 by the medium conveyance roller 203. If the medium is processed by the medium information processing unit 204, the magnetic stripe Perform data reading.

  Consider a case where a jam occurs during the conveyance of a medium on the conveyance path 202. The apparatus control unit 209 knows that the medium is not normally conveyed because the medium is not detected by the passage detection sensor 206 within a certain time period even though the medium insertion detection sensor 205 detects the medium insertion. . The control unit 209 creates a failure code as shown in FIG. In S301, it is determined whether or not the failure is a jam. In the case of a jam, the position where the jam has occurred is determined from the sensor information obtained from the sensors 205 and 206 in S302. When the jam position is determined, the camera 207 at the corresponding position is photographed on the conveyance path in S303. At this time, an instruction is given including the operation of turning on the illumination light 208 corresponding to the selected camera. After the image is taken, the control unit 209 acquires the failure occurrence time and the failure code created in S300 (S304), sets it as an image recording file name, and records it in the storage device 210 via the control unit 209 in S305. Finally, in S305, the failure code created in S300 is recorded in the log data on the storage device, thereby completing the failure recording process for the entire device.

An overview diagram and a device configuration diagram of an automatic transaction apparatus. Schematic of an example of a medium transport device. An example of an image shooting flow when a failure occurs.

Explanation of symbols

DESCRIPTION OF SYMBOLS 100 ... Automatic cash transaction apparatus, 101 ... Card mechanism, 102 ... Paper printing mechanism, 103 ... Image pick-up camera (in each mechanism), 104 ... Memory | storage device, 200 ... Medium conveyance apparatus frame, 201 ... Medium insertion / discharge port, 202 DESCRIPTION OF SYMBOLS ... Medium conveyance path, 203 ... Medium conveyance roller, 204 ... Medium information processing part, 205 ... Medium insertion detection sensor, 206 ... Passage detection sensor, 207 ... Image photographing camera, 208 ... Camera illumination light, 209 ... Apparatus Control unit, 210 ... storage device.

Claims (2)

  In an automatic transaction device that has a mechanism for handling cards and paper transport, and has a camera and camera light inside, it captures the status of the transport path in conjunction with jam detection during paper transport, and records internal operations. An image recording method and a maintenance method for an automatic transaction device, characterized in that an image of a situation of a medium transport device is stored in association with each other. In an automatic transaction apparatus equipped with a camera and a camera photographing light inside, an image recording method for an automatic transaction apparatus characterized in that the internal situation of the apparatus is photographed and an internal operation record and the photographed image are stored. Maintenance method.

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