JP2005157507A - Baggage management system and method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a baggage management system for surely preventing theft or the mislaying of baggage in a traveling object such as a railroad, and for effectively managing lost articles due to mislaying or the like. <P>SOLUTION: This baggage management system is provided with a ticket issue management system 80 which issues a ticket, and manages entrainment information or customer information as ticket issue information, a customer management system 70 which associates the ticket issue information from the ticket issue management system 80 with the tag ID of a communication tag 60 attached to baggage, and manages it as ticket issue/baggage information, a communication tag 60 installed in a vehicle 90, and attached to the customer baggage, a portable terminal 50, an in-vehicle system 10 which manages customer baggage according to customer baggage information generated from the ticket issue/baggage information acquired from the customer management system 70 and the baggage position information calculated based on the information from the communication equipment 40 which has received the tag ID from the communication tag 60 and a lost article management system 100 which manages the customer baggage being the lost article due to mislaying. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to a baggage management system and a baggage management method for managing baggage brought into a moving body such as a railway, an aircraft, a ship, and a bus. In particular, the present invention relates to a baggage management system and a baggage management method capable of preventing the movement or misplacement of baggage against the owner's intention such as theft.

  2. Description of the Related Art Conventionally, a system for preventing or managing forgotten items for preventing misplacement or theft in vehicles such as railways has been considered.

  For example, in Japanese Patent Laid-Open No. 6-44475, a transmitter is attached to baggage, the owner of the baggage has a receiver paired with the transmitter, and the receiver detects the level of radio waves from the transmitter. By doing so, it is described that the transmitter and the receiver detect that they are separated from each other or approach each other, and the receiver of the baggage owner sounds an alarm and gives a warning or notification. This prevents misplacement or theft, and makes it easy to find lost baggage.

  Japanese Laid-Open Patent Publication No. 2001-34866 uses a parent device and a child device, registers a specific identification number (ID) of the child device in the parent device, attaches the child device to the baggage, and owns the parent device in the baggage. It is described that a person who owns and detects that the parent machine and the child machine are away from each other by a certain distance, and the parent machine possessed by the baggage owner sounds an alarm and issues a warning. Further, it is possible to manage so that the contents of the lost baggage can be known based on the ID of the handset. As a result, misplacement or theft can be prevented, and lost baggage can be identified.

Japanese Laid-Open Patent Publication No. 7-302286 describes a technique in which a bar code label is attached to a lost item that has been left behind in a vehicle, and the characteristics of the lost item are associated with the bar code and managed by a PC or the like. As a result, when the owner of the lost item appears, the lost item can be promptly returned.
JP-A-6-44475 JP 2001-34866 A Japanese Patent Laid-Open No. 7-302286

  However, according to conventional devices and systems such as JP-A-6-44475 and JP-A-2001-34866, when a baggage owner has a receiver or a parent machine, depending on the vehicle, the baggage and its This device or system cannot be used because the owner is in a remote location.

  In addition, when a receiver or a parent device is installed near the baggage, an alarm sounds, but if the owner is not nearby, it will not help prevent theft or prevent misplacement.

  Further, in the apparatus disclosed in Japanese Patent Laid-Open No. 7-302286, lost items are managed by barcodes, and therefore cannot be managed until barcodes are pasted as lost items.

  Accordingly, an object of the present invention is to carry out baggage management that can more reliably prevent theft and misplacement of baggage and effectively manage lost items due to misplacement in a moving body such as a railway, an aircraft, a ship, and a bus. It is to provide a system and a baggage management method.

  In order to solve the above problems, a baggage management system of the present invention is a baggage management system for managing baggage of a customer of a mobile object such as a railway, an aircraft, a ship, a bus, etc. A communication tag having an ID and transmitting the tag ID, a customer management system that registers and manages boarding information, customer information, and tag ID as ticketing / luggage information, and a moving body on which the customer rides An on-board system for managing customer baggage based on a tag ID from a communication tag attached to the customer baggage, a customer's mobile terminal, and ticketing / luggage information acquired from the customer management system. Is based on the tag ID and the ticket issue / package information received from the communication tag received by the communication means according to the control signal from the portable terminal and the communication means for communicating between the portable terminal and the communication tag. It includes a car on the server that manages the customer luggage, the Te, characterized in that.

  Here, the boarding information can include a boarding date and time, a name for identifying a moving body, and a boarding section, and the customer information can include a mobile terminal ID of a mobile terminal used by the customer and a customer name.

  Further, the communication means can include a communication device that communicates with the communication tag, and a LAN that connects the on-board server and the communication device so as to communicate with each other.

  Here, the boarding information and / or customer information may be input to the customer management system from a portable terminal or an express ticket sales counter.

  Further, the on-board server obtains the baggage position information based on information from the communication control means for controlling communication between the communication means and the customer system, and the communication means that has received the tag ID which is the transmission information from the communication tag. Generated by the position detection means to be calculated, the customer package information registration means for generating customer package information based on the ticket issue / package information from the customer management system and the package position information calculated by the position detection means, and the customer package information registration means Customer package information storage means for storing the customer package information and package management means for managing the customer package based on control information from the portable terminal.

  In addition, the customer management system includes a communication control unit that controls communication with the on-board server, a customer information registration unit that registers customer information, and a customer information storage that stores customer information registered by the customer information registration unit. Means, ticketing information consisting of boarding information and customer information, and ticket issuing / luggage information registering means for registering as ticketing / luggage information in association with tag ID, and ticketing / luggage information registered by ticketing / luggage information registration means Ticketing / luggage information storage means.

  The customer management system further includes the tag ID of the communication tag attached to the lost baggage, the customer information stored in the customer information storage means, and the ticket issue / package information stored in the ticket / package information storage means. Lost property registration management means for registering and managing lost property information based on the information, and lost property information storage means for storing lost property information registered by the lost property registration management means.

  In order to solve the above problems, the baggage management method of the present invention is a baggage management method for managing baggage of a mobile customer such as a railway, an aircraft, a ship, a bus, etc. (B) detecting the tag ID attached to the baggage and registering the position thereof, (C) starting tracking of the detection position of the tag ID in response to input of control information for starting tracking of the baggage, (D) When the movement of the baggage is detected by tracking the detection position of the tag ID, or when the tag ID is detected outside the boarding section, a warning process is performed on the customer's mobile terminal. Features.

  Step (D) can be performed by calling a mobile terminal, voice guidance, alarm calling, and / or sending an e-mail.

  Further, (E) in response to an inquiry about the position of baggage, the position can be specified by a transmission signal from the tag ID and notified.

  Steps (A) to (D) or (A) to (E) may be continued until control information for end of package tracking is input.

  Step (A) includes (A1) registering customer information, (A2) registering ticket issuing information including boarding information and customer information, (A3) registering a tag ID attached to baggage, and (A4) Ticket issue / package information can be generated and registered in association with the ticket issue information and the tag ID.

  According to the baggage management system and baggage management method of the present invention, baggage is stolen or misplaced in a moving body such as a railroad, an aircraft, a ship, or a bus by managing a tag ID attached to the baggage and ticketing / baggage information. It is possible to more reliably prevent and manage lost items caused by misplacement.

  Hereinafter, embodiments of a baggage management system and a baggage management method of the present invention will be described with reference to the drawings.

  FIG. 1 is a diagram illustrating an example of a baggage management system in a railway. Referring to FIG. 1, this baggage management system issues an express ticket and boarding information (boarding date / time, train name, boarding section, etc.) and customer information (cell phone number used by purchaser, wireless LAN MAC address, etc.) Ticket management system 80 for managing IDs (hereinafter also simply referred to as “mobile terminal IDs”), customer names, customer addresses, etc.) as ticketing information, and ticketing information from the ticketing management system 80. A customer management system 70 that registers and manages the identification ID of the communication tag 60 attached to the customer's baggage (hereinafter also simply referred to as “tag ID”) as ticket issue / baggage information and the vehicle 90 on which the customer gets Communication tag 60 provided on customer package, customer's mobile terminal 50, ticket issue / package information obtained from customer management system 70 and transmission from communication tag 60 An on-board system 10 that manages customer baggage based on customer baggage information based on baggage position information calculated based on information from the communication device 40 that has received the tag ID, which is a report, and each lost-item management center, And a lost item management system 100 for managing customer packages that have been lost due to misplacement or the like.

  Here, the on-board system 10 is a communication device that performs communication between the on-board server 20 that manages customer baggage based on customer baggage information, and the mobile terminal 50 of the customer and the communication tag 60 attached to the customer baggage. 40 and an on-board LAN 30 that connects the on-board server 20 and the communication device 40 so that they can communicate with each other.

  Further, the customer information may be registered in the customer management system 70 from the customer's mobile terminal 50 or limited express ticket sales window. In this case, the customer management system 70 acquires only boarding information (boarding date / time, train name, boarding section, etc.) or boarding information and a portable terminal ID from the ticketing management system 80 as ticketing information. When the customer management system 70 obtains only boarding information, the customer himself / herself inputs information for identifying boarding information to the customer management system 70 from the mobile terminal 50 (for example, a reservation number or a ticketing number) (registration) )

  FIG. 2 is a diagram illustrating an example of the on-board system 10. In FIG. 2, the on-board system 10 includes an on-board server 20, a communication device 40, and an on-board LAN 30, and the on-board server 20 performs communication between the on-board LAN 30 and the customer management system 70. The communication control unit 21 to control, the position detection unit 25 that calculates the package position information based on the information from the communication device 40 that has received the tag ID that is the transmission information from the communication tag 60, and the ticketing from the customer management system 70 The customer package information registration unit 22 that generates customer package information based on the package information and the package position information calculated by the position detection unit 25, and the customer package information generated by the customer package information registration unit 22 are stored (registered). A customer package information DB 24, and a package management unit 23 that manages customer packages based on control information from the portable terminal 50.

  Here, based on the transmission information from the communication tag 60, the position of the customer luggage in the vehicle 90 can be specified.

  FIG. 3 is a diagram illustrating an example of the customer management system 70. In FIG. 3, this customer management system 70 includes a communication control unit 71 that controls communication between the ticketing management system 80, the on-board server 20, and the lost item management system 100, and a customer information registration unit 72 that registers customer information. A customer information DB 73 for storing customer information registered in the customer information registration unit 72; and a ticket issue / package information registration unit 74 for registering ticket issue information and ticket information including boarding information and customer information and tag IDs in association with each other. And a ticket issue / luggage information DB 75 for storing the ticket issue / luggage information registered in the ticket issue / luggage information registration unit 74, the tag ID of the communication tag 60 attached to the lost property from the lost property management system 100, and customer information. Based on the customer information stored in the DB 73 and the ticket issue / luggage information stored in the ticket issue / luggage information DB 75, lost item information (mobile terminal ID, customer name, tag A lost item registration management unit 76 for managing ID · ticketing information) are registered, and a lost and found information DB77 for storing lost item information registered in lost property registration management unit 76, a.

  FIG. 4 is a flowchart showing processing up to registration of ticket issue / baggage information in the baggage management method of the present invention. In FIG. 4, the customer information registration unit 72 of the customer management system 70 registers (stores) customer information input from the ticket management system 80, the customer's mobile terminal 50, the express ticket sales window, and the like in the customer information DB 73 ( Step 401). This customer information may be registered by a method such as member registration.

  Next, when a customer purchases an express ticket or the like, the ticket issue / luggage information registration unit 74 obtains the boarding information and customer information input from the ticket management system 80, the customer's mobile terminal 50, the express ticket sales window, etc. The ticketing information is associated and registered (stored) in the ticketing / package information DB 75 (step 402).

  Further, the ticket issue / baggage information registration unit 74 associates the tag ID of the communication tag 60 inputted from the ticket management system 80, the mobile terminal 50 of the customer, the sales window of the express ticket, etc. with the ticket issue information as ticket issue / luggage information, It is registered (stored) in the ticket issue / package information DB 75 (step 403). Here, in the ticket issue / luggage information DB 75, ticket issue / luggage information is constituted and stored by the tag ID, customer information and boarding information.

  Next, the ticket issue / package information stored in the ticket issue / package information DB 75 is transmitted to the on-board server 20 (step 404). The on-board server 20 receives the ticket issue / package information (step 405), and the customer package information registration unit 22 registers (stores) the ticket issue / package information in the customer package information DB 24. This transmission / reception and registration processing (steps 404 to 406) is performed before entering the boarding section of the customer included in the boarding information.

  Thereafter, when the passenger brings the customer baggage with the communication tag 60 into the vehicle 90, communication is started between the communication tag 60 and the communication device 40, and the tag ID is sent to the on-board server 20 via the on-board LAN 30. It is done. The package management unit 23 outputs the tag ID received from the communication device 40 by the position detection unit 25 that calculates the package location information based on the package location information in the vehicle 90 (information from the communication device 40 that received the tag ID). And registered (stored) in the customer package information DB 24 (step 407). Here, the package management unit 23 detects the tag ID at a predetermined interval or always and manages the position information.

  The above is the processing up to the registration of customer baggage information in the baggage management method of the present invention. Next, baggage management processing in the baggage management method of the present invention will be described.

    FIG. 5 is a flowchart showing baggage management processing in the baggage management method of the present invention. In FIG. 5, when the control information for starting the tracking of the package is input from the customer's portable terminal 50 (step 501), the package management unit 23 manages the customer package by tracking the detection position of the tag ID (step 502). .

  The luggage management unit 23 detects the movement of the customer luggage by tracking the detection position of the tag ID (step 503) or detects the tag ID outside the boarding section included in the boarding information (step 503). 504), a warning process is performed for the customer's portable terminal 50 (step 505). This warning process can be performed by calling the mobile terminal 50, voice guidance, alarm calling, sending an e-mail, or the like.

  When there is an inquiry about the position of the customer's baggage from the customer (inquiry to the crew member, inquiry from the portable terminal 50, inquiry from the home PC, inquiry by general telephone, etc.) (step 506), tag The position can be specified by the transmission signal from the ID and notified to the customer (step 507).

  For example, when the movement of customer luggage is detected in the vehicle 90 or when it is left behind in the vehicle 90, the detected position in the vehicle 90 is notified and stored as a lost item in a lost item center or the like. Can be easily notified to the customer by the tag ID and the storage location information stored in the lost item information 77 of the customer management system 70. The registration of the tag ID and the storage location information stored in the lost item information 77 is performed by the lost item registration management unit 76 based on information from the lost item management system 100.

  The processes in steps 502 to 507 described above are continued until the package tracking end control information is input from the customer's portable terminal 50 (step 508).

  As described above, the customer's baggage can be managed. In the above description, the railway vehicle has been described as an example.

It is a figure which shows an example of the baggage management system in a railway. It is a figure which shows an example of the on-vehicle system. It is a figure which shows an example of the customer management system. It is a flowchart which shows the method of registering data in the computer of this invention. It is a flowchart which shows the baggage management process in the baggage management method of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 On-board system 20 On-board server 21 Communication control part 22 Customer luggage information registration part 23 Luggage management part 24 Customer luggage information DB
25 Position detection unit 30 On-board LAN
40 communication device 50 mobile terminal 60 communication tab 70 customer management system 71 communication control unit 72 customer information registration unit 73 customer information DB
74 Ticketing and Baggage Information Registration Unit 75 Ticketing and Baggage Information DB
76 Lost and Found Registration Management Department 77 Lost and Found Information DB
80 ticketing management system 90 vehicle 100 lost item management system

Claims (12)

A baggage management system that manages the baggage of customers of railways, aircraft, ships, buses, etc.
A communication tag attached to a customer's baggage, having a predetermined tag ID, and transmitting the tag ID;
A customer management system that registers and manages boarding information, customer information, and the tag ID as ticketing / luggage information;
On-vehicle that is provided on a moving body on which a customer rides and manages the customer's baggage based on the tag ID from the communication tag attached to the customer's baggage, the customer's mobile terminal, and the ticket issue / baggage information acquired from the customer management system System,
With
The on-board system is
Communication means for communicating between the portable terminal and the communication tag;
An on-board server that manages customer baggage based on the tag ID from the communication tag received by the communication means and the ticket issue / baggage information in response to a control signal from the mobile terminal,
Comprising
Baggage management system characterized by that. The boarding information includes a boarding date and time, a name for identifying a moving body, a boarding section,
The customer information includes a mobile terminal ID of a mobile terminal used by the customer, a customer name,
The baggage management system according to claim 1. The communication means includes
A communication device for communicating with the communication tag;
A LAN that connects the on-board server and the communication device in a communicable manner;
Comprising
The baggage management system according to claim 1 or 2, characterized by the above.   The baggage management system according to any one of claims 1 to 3, wherein the boarding information and / or the customer information is input to the customer management system from the portable terminal or an express ticket sales counter. The on-board server is
Communication control means for controlling communication between the communication means and the customer system;
Position detecting means for calculating package position information based on information from the communication means that has received the tag ID, which is transmission information from the communication tag;
Customer package information registration means for generating customer package information based on the ticket issue / package information from the customer management system and the package position information calculated by the position detection means;
Customer package information storage means for storing customer package information generated by the customer package information registration means;
Package management means for managing customer packages based on control information from the mobile terminal;
Comprising
The baggage management system according to any one of claims 1 to 4, wherein The customer management system includes:
Communication control means for controlling communication with the on-board server;
Customer information registration means for registering the customer information;
Customer information storage means for storing the customer information registered by the customer information registration means;
Ticketing / luggage information registration means for registering as ticketing / luggage information in association with the ticketing information consisting of the boarding information and the customer information, and the tag ID;
Ticketing / luggage information storage means for storing the ticketing / luggage information registered by the ticketing / luggage information registration means;
Comprising
The baggage management system according to any one of claims 1 to 5, wherein The customer management system further includes:
Based on the tag ID of the communication tag attached to the lost baggage, the customer information stored in the customer information storage means, and the ticket issue / package information stored in the ticket issue / package information storage means Lost property registration management means for registering and managing lost property information,
Lost article information storage means for storing the lost article information registered by the lost article registration management means;
Comprising
The baggage management system according to claim 6. A baggage management method for managing the baggage of a mobile customer such as a railroad, an aircraft, a ship, or a bus,
(A) Register ticketing / luggage information in advance,
(B) Detect the tag ID attached to the baggage and register its location,
(C) In response to input of control information for starting tracking of the package, tracking of the detection position of the tag ID is started,
(D) When movement of baggage is detected by tracking the detection position of the tag ID, or when the tag ID is detected outside the boarding section, a warning process is performed for the customer's mobile terminal.
Baggage management method characterized by the above.   9. The baggage management method according to claim 8, wherein the step (D) is performed by calling a portable terminal, voice guidance, calling an alarm, and / or sending an e-mail.   10. The baggage management method according to claim 8, further comprising: (E) identifying and notifying the position by a transmission signal from the tag ID in response to an inquiry about the position of the baggage.   The baggage management according to any one of claims 8 to 10, wherein the steps (A) to (D) or (A) to (E) are continued until package tracking control information is input. Method. The step (A)
(A1) Register customer information,
(A2) Register ticketing information consisting of boarding information and customer information,
(A3) Register the tag ID attached to the baggage,
(A4) Generating and registering ticket issue / package information in association with the ticket issue information and the tag ID,
The baggage management method according to any one of claims 8 to 11, wherein the baggage management method is provided.

Images