JP2005107982A - Device and method for performing change procedures, device and method for receiving change and system and method for processing change - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To complete a change procedure while satisfying both the necessities of a member and a member business enterprise without requiring member's time and effort. <P>SOLUTION: The change procedure device is provided with: a database management means for returning the registration confirmation information of personal information and change confirmation information in which the updating of the personal information is confirmed to a member terminal, and while decoding contents change information received from the member terminal, updating registered contents on the basis of the contents of a change input from the member; an original storage means for decoding the registration confirmation information by using a file received by the member terminal and storing the received file as a copied original related to various purposes; a changed information composition means for transmitting contents change information obtained by overwriting the change input contents to the copied original in each purpose to a member database; and a questionnaire presenting means for composing related inspection information related to the updating and answer reward information for inducing the input of answers to the related inspection information, presenting the composed information to the member terminal and updating the registered contents in accordance with the contents of a received answer input. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to a change procedure apparatus and method, a change reception apparatus and method, and a change processing system and method. For example, personal information is changed from each member terminal to many member databases having various registration forms. The present invention can be applied to an apparatus, a system, and a method that collectively perform procedures.

  Conventionally, a member business operating company such as a credit company operates various member-based businesses, and each business has an individual member database and manages personal information of registered members. Therefore, the member may need to change the personal information for each member database when the member is transferred or moved. In general, in such a member database, procedures for registration, change, and renewal use different forms of procedures for each company. In addition, registration has become more frequent from the procedures site of each company through the Internet. In view of this, various procedure substitution systems have been proposed that act on behalf of members for changing the membership database.

However, the conventional techniques as described above have the following problems.
(1) Although personal information should always match the actual situation of the member, due to security considerations, members rarely updated all member databases in a short period of time.
(2) Generally, as long as the necessary services are received, members tend to not want to disclose their personal information, and even if there is a change of address, they should only change the email address of the contact. There were also many.
(3) However, in order for companies to make accurate demand forecasts, in addition to mere contact information, they also need personal information regarding the member's activity area and purchasing ability. It was diverse.
(4) In this way, each member database has a different procedure site, and various procedure forms are used for each member database. Therefore, the members are concerned about the time and effort they care about. There was also a risk of proceeding with only changes.

  The present invention has been made in view of the above circumstances, and a change procedure apparatus and a change that can complete the change procedure while satisfying the needs of both the member and the member business operating company without taking time and effort by the member. An object is to provide a receiving apparatus, a change processing system, and each method.

In order to achieve the above object, a change procedure apparatus according to claim 1 is a change procedure apparatus for processing a change of personal information at a member terminal with respect to a member database in which member personal information is registered. ,
When the registration confirmation information that confirms the registration for each use is received by the member through the telecommunication line, the registration confirmation information is stored in the member terminal as a copy original associated with each use by decoding the registration confirmation information. When,
The original copy of the original storage means has change information organizing means for organizing the content change information by overwriting the contents of the change input by the member for each use and transmitting the information to the member database through the telecommunication line. It is characterized by that.

In the first aspect of the invention, the member has already completed the membership registration procedure for each member database. When the registration confirmation information related to the member registration is received by a general mailing function, the original storage unit saves the information in a dedicated folder or the like to make a copy original for each member database. That is, even when a member registration procedure is performed in a different form for each company that operates various member-based businesses, a copy of the copy of each form is generated based on the registration confirmation information. When a member inputs a change from a keyboard or the like, the contents are collated with the original copy by the change information organizing means, and the content change information combining both is organized and distributed to each member database. Accordingly, not only can a batch change process be performed on a form unique to the member database, but the member can complete a series of procedures for all the member databases without any burden by inputting the change once. The transfer time of registration confirmation information includes the time immediately after new member registration and immediately before the content change procedure. As such mailing functions, there are known mailers, mailing functions formed as part of the change information organization means, etc. Can be mentioned.
In addition, the member database may be characterized in that it has a use for business operators related to financial services. This makes it possible to automatically perform necessary procedures for financial services such as contact information and address change. Examples of such financial services include banks and credit sales services.
Further, the member database may be characterized in that it has a use for a business related to a public service, for example, for transferring a mail as a public service. This makes it possible to automatically perform necessary procedures for public services such as changing contact addresses and addresses.

  According to a second aspect of the present invention, in the invention according to the first aspect, the original archiving means handles the registration confirmation information as an attached file of an e-mail.

  In the invention according to claim 2, since it is suitable for personal information protection as a personal communication addressed to the member and each copy can be distributed as it is even in various different forms, it is possible to process the member database. Appropriate handling is possible.

  According to a third aspect of the present invention, there is provided the change procedure apparatus according to the first or second aspect, wherein the change information organizing means monitors the progress of the change procedure for the content change information.

  In the invention described in claim 3, it is possible to automatically monitor the presence / absence of the procedure confirmation, etc., even if the member is not waiting after the change procedure for the change confirmation information related to the content change information.

  The change procedure device according to claim 4 is the invention according to any one of claims 1 to 3, wherein the change information organizing unit adds an application time for each item of change in the content change information. It is characterized by that.

  In the invention described in claim 4, a change procedure can be applied to a desired change item at any time in the future.

The change procedure method according to claim 5 is a change procedure method for processing a change of personal information at a member terminal with respect to a member database in which member personal information is registered,
When the registration confirmation information that confirms the registration for each use is received by the member through the telecommunication line, the registration confirmation information is decrypted and stored in the member terminal as a copy original associated with each use. When,
The copy original in the original storage step has a change information organization step in which the content change information is overwritten with the content of the change input by the member for each use, and the content change information is transmitted to the member database through the telecommunication line. It is characterized by that.

In the invention described in claim 5, the member has already completed the procedure for new member registration for each member database. When the registration confirmation information related to the new member registration is received by a general mailing function, it is stored in a dedicated folder or the like in the original storage step and used as a copy original for each member database. That is, even when a member registration procedure is performed in a different form for each company that operates various member-based businesses, a copy of the copy of each form is generated based on the registration confirmation information. When a member inputs a change from a keyboard or the like, the contents are collated with the original copy by the change information organizing means, and the content change information combining both is organized and distributed to each member database. Accordingly, not only can a batch change process be performed on a form unique to the member database, but the member can complete a series of procedures for all the member databases without any burden by inputting the change once. The transfer time of registration confirmation information includes the time immediately after new member registration and immediately before the content change procedure. As such mailing functions, there are known mailers, mailing functions formed as part of the change information organization means, etc. Can be mentioned.
In addition, the member database may be characterized in that it has a use for business operators related to financial services. This makes it possible to automatically perform necessary procedures for financial services such as contact information and address change. Examples of such financial services include banks and credit sales services.
Further, the member database may be characterized in that it has a use for a business related to a public service, for example, for transferring a mail as a public service. This makes it possible to automatically perform necessary procedures for public services such as changing contact addresses and addresses.

  The change procedure method according to claim 6 is the invention according to claim 5, wherein the original storage step handles registration confirmation information as an attached file of an e-mail.

  In the invention described in claim 6, since it is suitable for the protection of personal information as a personal communication addressed to the member, and each copy of the original copy is distributed as it is even in various different forms, Handling suitable for processing is possible.

  The change procedure method according to claim 7 is the invention according to claim 5 or claim 6, wherein the change information organizing step monitors the progress of the change procedure for the content change information.

  In the invention described in claim 7, the change confirmation information related to the content change information can be automatically monitored for the presence or absence of the procedure confirmation even if the member is not waiting after the change procedure.

  The change procedure method according to claim 8 is the invention according to any one of claims 5 to 7, wherein the change information organizing step adds an application time for each item of change in the content change information. It is characterized by that.

  In the invention described in claim 8, a change procedure can be applied to a desired change item at any time in the future.

The change acceptance device according to claim 9 is a change acceptance device that accepts a change of personal information from a member terminal for a member database in which member personal information is registered,
Registration confirmation information that confirms the registration for each use, and change confirmation information that confirms the update of the registration content for each use are organized and sent back to the member through the telecommunication line, and corresponds to the registration confirmation information, In addition, when content change information that has changed the content of personal information is received from a member terminal through a telecommunication line, the registered content is updated for each use based on the content of the change input by the member while decoding the content change information. Database management means to
Related survey information related to the update in the database management means, and answer reward information for inviting responses to the related survey information are organized, and the relevant survey information is accessed via the change confirmation information, so that the member It is characterized by further comprising questionnaire presenting means for updating the registered contents for each application according to the contents of the answer input presented on the terminal and received through the telecommunication line.

In the invention as set forth in claim 9, each member has already completed the procedure for member registration in the member database. When the content change information is received by the general mailing function in the state where the registration confirmation information is transmitted to each member terminal, the registered content is replaced with the content change information by the database management means, and the change confirmation information of the content change information Is organized. That is, even when the registration contents are different forms for each member database, the contents change information based on the registration confirmation information can be received, and further the contents change information can be received based on the change confirmation information. . For each change item in the content change information, a link is made by the questionnaire presentation means to, for example, related survey information of other change items that can be statistically related, and expected answer reward information. It is sent to the member terminal together with confirmation information. Accordingly, the member database can be changed without burden on the form unique to the member database, and information that can be immediately useful as answer reward information is presented, so it is easy to review other changed items. Examples of such a mailing function include a known mailer and a mailing function formed as part of the change information organization means.
In addition, the member database may be characterized in that it has a use for business operators related to financial services. This makes it possible to automatically perform necessary procedures for financial services such as contact information and address change. Examples of such financial services include banks and credit sales services.
Further, the member database may be characterized in that it has a use for a business related to a public service, for example, for transferring a mail as a public service. This makes it possible to automatically perform necessary procedures for public services such as changing contact addresses and addresses.

  The change procedure method according to claim 10 is the invention according to claim 9, wherein the database management means handles registration confirmation information or change confirmation information as an attached file of an e-mail.

  In the invention according to claim 10, since it is suitable for the protection of personal information as a personal communication addressed to the member and each copy of the original is distributed in various different forms, it is distributed as it is. Handling suitable for processing is possible.

  The change acceptance device according to claim 11 is characterized in that, in the invention according to claim 9 or claim 10, the answer reward information relates to preferential points that are different for each member group. .

  In the invention described in claim 11, preferential points associated with each group are calculated in advance by classifying the member group to belong to a plurality of groups.

  According to a twelfth aspect of the present invention, in the invention according to any one of the ninth to eleventh aspects, the answer reward information is related to a provided service related to the content change information in the activity area of the member. It is characterized by being.

  In the invention described in claim 12, as a selection criterion for the provided service, the change item of the content change information has the greatest influence on the daily activities of the member at that time. Furthermore, as the relevance, member usage results in the member database can be cited.

The change acceptance method according to claim 13 is a change acceptance method for accepting a change of personal information from a member terminal for a member database in which member personal information is registered.
To return registration confirmation information for which the registration of personal information has been confirmed for each use of the personal information, and change confirmation information for which the update of the registration contents related to the member database has been confirmed for each use to the member terminal through the telecommunication line. The contents of registration are classified according to the contents of the change input by the member while corresponding to the registration confirmation information and decrypting the contents change information received from the member terminal through the telecommunication line. Database management steps to update;
The related survey information related to the update in this database management step, and the reply reward information that invites the response input to the related survey information are organized, presented to the member terminal through the telecommunication line, and received through the telecommunication line. And a questionnaire presenting step for updating the registered contents for each use according to the contents of the answer input.

In the invention as set forth in claim 13, each member has completed membership registration procedures in the member database in advance. When content confirmation information is received by a general mailing function with registration confirmation information sent to each member terminal, the registered content is replaced with the content modification information in the database management step, and the content modification information change confirmation information Is organized. That is, even when the registration contents are different forms for each member database, the contents change information based on the registration confirmation information can be received, and further the contents change information can be received based on the change confirmation information. . For each change item of the content change information, in the questionnaire presentation step, for example, a link is established to the related survey information of other change items that can be statistically related, and the expected answer reward information, and this link is changed. It is sent to the member terminal together with confirmation information. Accordingly, the member database can be changed without burden on the form unique to the member database, and information that can be immediately useful as answer reward information is presented, so it is easy to review other changed items. Examples of such a mailing function include a known mailer and a mailing function formed as part of the change information organization step.
In addition, the member database may be characterized in that it has a use for business operators related to financial services. This makes it possible to automatically perform necessary procedures for financial services such as contact information and address change. Examples of such financial services include banks and credit sales services.
Further, the member database may be characterized in that it has a use for a business related to a public service, for example, for transferring a mail as a public service. This makes it possible to automatically perform necessary procedures for public services such as changing contact addresses and addresses.

  According to a fourteenth aspect of the present invention, in the invention according to the thirteenth aspect, the database management step handles registration confirmation information or change confirmation information as an attached file of an e-mail.

  In the invention described in claim 14, since it is suitable for the protection of personal information as a personal communication addressed to the member and each copy of the original is distributed as it is in various different forms, it is distributed as it is. Handling suitable for processing is possible.

  According to a fifteenth aspect of the present invention, in the invention according to the thirteenth or fourteenth aspect, the answer remuneration information is related to preferential points that are different for each member group. .

  In the invention described in claim 15, the preferential points associated with each group are calculated in advance by classifying the membership group to belong to a plurality of groups.

  According to a sixteenth aspect of the present invention, in the invention according to any one of the thirteenth to fifteenth aspects, the answer reward information relates to a service provided in association with content change information within a member's activity area. It is characterized by being.

  In the invention described in claim 16, as a selection criterion for the provided service, the change item of the content change information has the most influence on the daily activities of the member at that time. In addition, as the relevance to the content change information, there is a member usage record in the member database.

The change processing system according to claim 17 is a change processing system for causing a member database to register a member's personal information to a procedure for changing the personal information from the member terminal.
To return registration confirmation information for which the registration of personal information has been confirmed for each use of the personal information, and change confirmation information for which the update of the registration contents related to the member database has been confirmed for each use to the member terminal through the telecommunication line. The contents of registration are classified according to the contents of the change input by the member while corresponding to the registration confirmation information and decrypting the contents change information received from the member terminal through the telecommunication line. Database management means to update;
Registration confirmation information in the database management means is decrypted by a file received at the member terminal through the telecommunication line, and is stored in the member terminal as a copy original associated with each use;
Change information organization for the copy original in the original storage means that organizes the content change information overwritten by the contents of the change input by the member for each use into a file to be transmitted to the member database via the telecommunication line at the member terminal Means,
The related survey information related to the update in the database management means, and the response reward information that invites the response input to the related survey information are organized, presented to the member terminal through the telecommunication line, and received through the telecommunication line According to the contents of the input, it further has a questionnaire presenting means for updating the registered contents for each use.

  In the invention described in claim 17, the member has already completed the procedure for member registration for each member database. In the member terminal, when the registration confirmation information regarding the member registration is received by a general mailing function, it is stored in a dedicated folder or the like by the original storage means and used as a copy original for each member database. That is, even when a member registration procedure is performed in a different form for each company that operates various member-based businesses, a copy of the copy of each form is generated based on the registration confirmation information. When a member inputs a change from the keyboard or the like, the contents are collated with the original copy by the change information organizing means, and the contents change information combining both is organized and distributed to each member database. .

  In each member database, when registration confirmation information is sent to the member terminal, if the content change information is received by a general mailing function, the registered content is replaced with the content change information by the questionnaire presenting means, and the content change information Change confirmation information is organized. In other words, even if each member database has a different form with different registration details, content change information based on the registration confirmation information is received, and another content change information is received based on the change confirmation information. Can be done. For each change item of the content change information, for example, a link is made to the related survey information of other change items that can be statistically related, and the answer reward information that can be expected, and this link together with the change confirmation information is a member terminal Sent to.

Therefore, the form specific to the member database can be batch-changed at the member terminal, the response can be processed without burden through the link in the related survey, and the member can enter all the member databases only by inputting the change once. A series of procedures can be completed. Moreover, since the information which can be immediately useful as answer reward information is presented, it is easy to review other change items. The registration confirmation information transfer period includes the period immediately after member registration and immediately before the content change procedure. Examples of such mailing functions include a known mailer and a mailing function formed as part of the change information organization. It is done.
In addition, the member database may be characterized in that it has a use for business operators related to financial services. This makes it possible to automatically perform necessary procedures for financial services such as contact information and address change. Examples of such financial services include banks and credit sales services.
Further, the member database may be characterized in that it has a use for a business related to a public service, for example, for transferring a mail as a public service. This makes it possible to automatically perform necessary procedures for public services such as changing contact addresses and addresses.

  In the change processing system according to claim 18, in the invention according to claim 17, the database management means or change information organizing means handles the registration confirmation information or the change confirmation information as an attached file of an e-mail. Features.

  In the invention described in claim 18, it is suitable for personal information protection as a personal communication addressed to the member, and each copy of the original is distributed as it is even in various different forms. Handling suitable for processing is possible.

  The change processing system according to claim 19 is characterized in that, in the invention according to claim 17 or 18, the answer reward information relates to a preferential point that is different for each group to which the member belongs. .

  In the invention described in claim 19, preferential points associated with each group are calculated by classifying the member group and making it belong to a plurality of groups in advance.

  The change processing system according to claim 20 is the invention according to any one of claims 17 to 19, wherein the answer reward information relates to a provided service related to the content change information in the activity area of the member. It is characterized by being.

  In the invention described in claim 20, as the selection criteria for the provided service, the change item of the content change information has the greatest influence on the daily activities of the member at that time. Furthermore, as the relevance, member usage results in the member database can be cited.

The change processing method according to claim 21 is a change processing method for causing a member database in which member personal information is registered to change personal information from a member terminal.
To return registration confirmation information for which the registration of personal information has been confirmed for each use of the personal information, and change confirmation information for which the update of the registration contents related to the member database has been confirmed for each use to the member terminal through the telecommunication line. The contents of registration are classified according to the contents of the change input by the member while corresponding to the registration confirmation information and decrypting the contents change information received from the member terminal through the telecommunication line. Database management steps to update;
An original storage step of decrypting the registration confirmation information in this database management step with a file received at the member terminal through a telecommunication line and storing it in the member terminal as a copy original associated with each use;
For the copy original in the original storage step, change information organization that organizes the content change information overwriting the content of the change input by the member for each use in a file to be sent to the member database via the telecommunication line at the member terminal Steps,
The related survey information related to the update in the database management step, and the response reward information for inviting the response input to the related survey information are organized, presented to the member terminal through the telecommunication line, and received through the telecommunication line It further has a questionnaire presenting step for updating the registered contents for each application according to the contents of the input.

  In the invention as set forth in claim 21, the member has already completed the membership registration procedure for each member database. In the member terminal, when the registration confirmation information related to the member registration is received by a general mailing function, it is stored in a dedicated folder or the like as a copy original for each member database in the original storage step. That is, even when a member registration procedure is performed in a different form for each company that operates various member-based businesses, a copy of the copy of each form is generated based on the registration confirmation information. When a member inputs a change from the keyboard or the like, in the change information organization step, the content is collated with the original copy of the book, and the content change information combining both is organized and distributed to each member database. .

  In each member database, when registration confirmation information is sent to the member terminal, if the content change information is received by a general mailing function, the registered content is replaced with the content change information in the questionnaire presentation step, and the content change information Change confirmation information is organized. In other words, even if each member database has a different form with different registration details, content change information based on the registration confirmation information is received, and another content change information is received based on the change confirmation information. Can be done. For each change item of the content change information, for example, a link is made to the related survey information of other change items that can be statistically related, and the answer reward information that can be expected, and this link together with the change confirmation information is a member terminal Sent to.

Therefore, the form specific to the member database can be batch-changed at the member terminal, the response can be processed without burden through the link in the related survey, and the member can enter all the member databases only by inputting the change once. A series of procedures can be completed. Moreover, since the information which can be immediately useful as answer reward information is presented, it is easy to review other change items. The registration confirmation information transfer period includes the period immediately after member registration and immediately before the content change procedure. Examples of such mailing functions include a known mailer and a mailing function formed as part of the change information organization. It is done.
In addition, the member database may be characterized in that it has a use for business operators related to financial services. This makes it possible to automatically perform necessary procedures for financial services such as contact information and address change. Examples of such financial services include banks and credit sales services.
Further, the member database may be characterized in that it has a use for a business related to a public service, for example, for transferring a mail as a public service. This makes it possible to automatically perform necessary procedures for public services such as changing contact addresses and addresses.

  According to a twenty-second aspect of the present invention, in the invention according to the twenty-first aspect, the database management means or the change information organizing means treats the registration confirmation information or the change confirmation information as an attached file of an e-mail. Features.

  In the invention described in claim 22, it is suitable for personal information protection as a personal communication addressed to the member, and each copy of the copy is distributed as it is even in various different forms. Handling suitable for processing is possible.

  The change processing method according to claim 23 is characterized in that, in the invention according to claim 21 or claim 22, the answer reward information relates to preferential points that differ for each member group of the member. .

  In the invention described in claim 23, the preferential points associated with each group are calculated in advance by classifying the member group to belong to a plurality of groups.

  According to a twenty-fourth aspect of the present invention, in the invention according to any one of the twenty-first to twenty-third aspects, the answer remuneration information relates to a provided service related to the content change information in the activity area of the member. It is characterized by being.

  In the invention described in claim 24, as a selection criterion for the provided service, the change item of the content change information has the greatest influence on the daily activities of the member at that time. Furthermore, as the relevance, member usage results in the member database can be cited.

The change processing system according to claim 25 stores each member's personal information in the member database while registering each member's business promotion information in the sales promotion database through a data communication line. A change processing system that allows a store-targeted member to view specific sales promotion information,
When a member registers and changes personal information in the member database, he or she organizes registration confirmation information or change confirmation information that confirms the registered content to the member, and based on the registered content or the content after the change. A database search means for searching for a target information group related to a sales target of each sales promotion information in a sales promotion database, and collecting a sales promotion information group associated with the target information for each member;
Similarly, when a member is registered, each related survey information related to the registration confirmation information is organized, and an outline of the business promotion information group accumulated for the member is added to the registration confirmation information. A questionnaire facilitating means for inviting and transmitting the response input when the member accesses the related survey information linked to the registration confirmation information through the telecommunication line,
There is a hierarchical search means for presenting the member as recommended information directly connected to the contents of the answer input by the member by narrowing down the sales promotion information group based on the contents of the answer input received by the questionnaire promoting means. It is characterized by that.

  In the invention described in claim 25, each member store has previously registered arbitrary sales promotion information in the sales promotion database. When a member is registered in the member database from the member terminal, or when the contents of the registration information are changed after the member registration, the database search means performs a predetermined registration process and the registration confirmation information is generally available. It is sent to members by mailing function. In addition, the member database is searched with the target information of the sales promotion information for the registered contents and the like, and the sales promotion information group targeting each member is accumulated.

  Further, in conjunction with these registration processes and the like, related survey information based on contents such as member registration confirmation information is organized by the questionnaire promoting means. When the member confirms the registration confirmation information received by the member, a link to the relevant survey information for the member is shown, and the answer input is invited by the outline of the sales promotion information group. Further, when the member accesses the relevant survey information for the member, the invitation based on the summary is continued and the contents of the member's answer input are received. In this way, the above summary is shown according to the needs of members, so it is easy to receive the attention of members, you can expect voluntaryness, freshness, concreteness etc. of answer input, and through the link of related survey information, Since the member can input the answer without burden from the member terminal, the questionnaire can be collected smoothly. Examples of such related investigation information include target information of member stores regarding registration confirmation information, and other change items that can be statistically related to each change item of change confirmation information.

The content of the received answer input is added and registered in the member database, and is provided for narrowing down the sales promotion information group for the member by the hierarchical search means. Therefore, the recommended information for the member exceeds the minimum personal information necessary for member registration, etc., and is used as sales promotion information that can sufficiently satisfy the sales target of each member store through the input of responses to related survey information. Can be presented to members. In addition, it is easy to perform member authentication, and sufficient security can be ensured with respect to protection of personal information of members.
Such a change processing system having a service for member stores can effectively represent the advertising operations of the member stores by means of the questionnaire promotion means. That is, it can be regarded as an advertising system from the aspect of services for member stores.

  According to a twenty-sixth aspect of the present invention, in the invention according to the twenty-fifth aspect, the database search means handles the registration confirmation information or the modification confirmation information as an attached file of an e-mail.

  In the invention described in claim 26, even if the registration form is variously different for each member store as a personal communication addressed to the member and each member store has a different format, Since it can be applied to forms, it can be handled appropriately for the processing of member databases.

  According to a twenty-seventh aspect of the present invention, in the change processing system according to the twenty-fifth or twenty-sixth aspect, the database search means searches the sales promotion database by an item for classifying members according to lifestyles and promotes sales. It is characterized by accumulating information groups.

  In the invention as set forth in claim 27, an item in accordance with the member's activity mode can be used for the database search among the sales targets.

  A change processing system according to a twenty-eighth aspect is the invention according to any one of the twenty-fifth to twenty-seventh aspects, in which the hierarchized search means sells according to a part or all of the contents of answer input. The promotion information group is narrowed down to be recommended information.

In the invention according to claim 28, an item arbitrarily selected from the sales targets can be used for database search.
In addition, as long as the member is expected to input certain information, the merchant is characterized by narrowing down the sales promotion information group according to the items for the member store to rank members. It may be useful for sales tactics.

  The change processing system according to claim 29 is the invention according to any one of claims 25 to 28, wherein the hierarchized search means structures recommended information on a link of related investigation information. It is characterized by.

  In the invention described in claim 29, it is suitable for consistency with the response input of the related survey information and for maintaining the interest of the member. For example, the quick response of the questionnaire site can be sufficiently exhibited.

The change processing method according to claim 30, wherein each member's personal information is stored in the member database, and each member's business promotion information is registered in the sales promotion database through a data communication line. A change processing method that allows a store targeted member to view specific promotion information,
When a member registers and changes personal information in the member database, he or she organizes registration confirmation information or change confirmation information that confirms the registered content to the member, and based on the registered content or the content after the change. A database search step of searching for a target information group related to the sales target of each sales promotion information in the sales promotion database, and accumulating the sales promotion information group associated with the target information for each member;
Similarly, when a member is registered, each related survey information related to the registration confirmation information is organized, and an outline of the business promotion information group accumulated for the member is added to the registration confirmation information. A questionnaire promoting step for inviting and transmitting the response input when the member accesses related survey information linked to registration confirmation information through a telecommunication line by transmitting to the member,
By narrowing down the sales promotion information group based on the contents of the response input received in the questionnaire promotion step, there is a hierarchical search step that presents the member as recommended information directly connected to the content of the response input by the member. It is characterized by that.

  In the invention described in claim 30, each member store has previously registered arbitrary sales promotion information in the sales promotion database. When a member is registered in the member database from the member terminal, or when the contents of the registration information are changed after the member registration, the database search means performs a predetermined registration process and the registration confirmation information is generally available. It is sent to members by mailing function. In addition, the member database is searched with the target information of the sales promotion information for the registered contents and the like, and the sales promotion information group targeting each member is accumulated. The member's fresh interest can be utilized at the time of member registration, and the business opportunity regarding the sales target can be provided to the member store as a timing when the activity style of the member can change at the time of change.

  Further, in conjunction with these registration processes and the like, related survey information based on contents such as member registration confirmation information is organized by the questionnaire promoting means. When the member confirms the registration confirmation information received by the member, a link to the relevant survey information for the member is shown, and the answer input is invited by the outline of the sales promotion information group. Further, when the member accesses the relevant survey information for the member, the invitation based on the summary is continued and the contents of the member's answer input are received. In this way, the above summary is shown according to the needs of members, so it is easy to receive the attention of members, you can expect voluntaryness, freshness, concreteness etc. of answer input, and through the link of related survey information, Since the member can input the answer without burden from the member terminal, the questionnaire can be collected smoothly. Examples of such related investigation information include target information of member stores regarding registration confirmation information, and other change items that can be statistically related to each change item of change confirmation information.

The content of the received answer input is added and registered in the member database, and is provided for narrowing down the sales promotion information group for the member by the hierarchical search means. Therefore, the recommended information for the member exceeds the minimum personal information necessary for member registration, etc., and is used as sales promotion information that can sufficiently satisfy the sales target of each member store through the input of responses to related survey information. Can be presented to members. In addition, it is easy to perform member authentication, and sufficient security can be ensured with respect to protection of personal information of members. Even when recommended information cannot be extracted as a result of narrowing down, it is possible to re-search the sales promotion database by adding the contents of the answer input together with the contents of registration confirmation information and the like.
Such a change processing method having both services for member stores can effectively represent the advertising operations of the member stores in the questionnaire promotion step and the like. That is, it can be understood as an advertising method from the aspect of services for member stores.

  A change processing method according to a thirty-first aspect is characterized in that, in the invention according to the thirty-third aspect, the database search step handles registration confirmation information or change confirmation information as an attached file of an e-mail.

  In the invention described in claim 31, even if the registration form is different for each member store and is suitable for protecting personal information as a private communication addressed to the member, each file remains in its file. Since it can be applied to forms, it can be handled appropriately for the processing of member databases.

  In the change processing method according to claim 32, in the invention according to claim 30 or claim 31, the database search step searches the sales promotion database by an item for the member store to classify the members by lifestyle. It is characterized by collecting sales promotion information group.

  In the invention according to the thirty-second aspect, items corresponding to the member's activity mode can be used for the database search among the sales targets.

  The change processing method according to claim 33 is the invention according to any one of claims 30 to 32, wherein the hierarchized search step is performed according to a part or all of the contents of the answer input. The promotion information group is narrowed down to be recommended information.

In invention of Claim 33, the item arbitrarily selected from the sales target can be used for a database search.
In addition, as long as the member is expected to input certain information, the merchant is characterized by narrowing down the sales promotion information group according to the items for the member store to rank members. It may be useful for sales tactics.

  The change processing method according to claim 34 is the invention according to any one of claims 30 to 33, wherein the hierarchized search step structures recommended information on a link of related investigation information. It is characterized by.

  The invention according to claim 34 is suitable for consistency with the input of answers to related survey information and maintaining the interest of members, and for example, the responsiveness of a questionnaire site can be sufficiently exhibited.

  A program according to a thirty-fifth aspect of the present invention is a program according to any one of the fifth to eighth, thirteenth to sixteenth, twenty-first to twenty-fourth and thirty-third to thirty-fourth aspects. This is a program to be executed.

  According to a thirty-fifth aspect of the present invention, the method according to any one of the fifth to eighth, thirteenth to sixteenth, twenty-first to twenty-fourth and thirty-third to thirty-fourth aspects is performed by a computer. Can be executed.

  A recording medium according to a thirty-sixth aspect is the computer according to any one of the fifth to eighth, the thirteenth to the sixteenth, the twenty-first to twenty-fourth, and the thirty-third to thirty-fourth aspects. A computer-readable recording medium on which a program for causing the computer to execute is recorded.

  According to a thirty-sixth aspect of the present invention, the method according to any one of the fifth to eighth aspects, the thirteenth to sixteenth aspects, the twenty-first to twenty-fourth aspects, and the thirty-third to thirty-fourth aspects is performed by a computer. Can be executed.

  According to the change procedure device described in claim 1, even when the change procedure should be performed in a different form for each company, the change processing can be collectively performed in each member database by only one change input. Therefore, the member can complete the change procedure without taking time and satisfying both the needs of the member and the member business operating company.

  According to the change procedure apparatus described in claim 2, the same effect as that of the invention described in claim 1 can be obtained, but also the security of the member and the responsiveness on the member database can be combined. .

  According to the change procedure apparatus described in claim 3, the same effect as that of the invention described in claim 1 or claim 2 can be obtained, and whether or not the procedure is confirmed is automatically monitored. , You can save time and effort for members.

  According to the change procedure apparatus described in claim 4, it is possible to obtain the same effect as that of the invention described in any one of claims 1 to 3, and the change procedure even at an early stage. And procedural delays can be reduced.

  According to the change procedure method described in claim 5, even when the change procedure should be performed with a different form for each company, the change processing can be collectively performed in each member database with only one change input. Therefore, the member can complete the change procedure without taking time and satisfying both the needs of the member and the member business operating company.

  According to the change procedure method described in claim 6, the same effect as that of the invention described in claim 5 can be obtained, but also the security of the member and the responsiveness on the member database can be combined. .

  According to the change procedure method described in claim 7, the same effect as that of the invention described in claim 5 or claim 6 can be obtained, and whether or not the procedure is confirmed is automatically monitored. , You can save time and effort for members.

  According to the change procedure method described in claim 8, it is possible to obtain the same effect as that of the invention described in any one of claims 5 to 7, and the change procedure even at an early stage. And procedural delays can be reduced.

  According to the change accepting apparatus of the ninth aspect, even when the change procedure is to be performed with a different form for each company, the change processing can be collectively performed in each member database by only one change input. Also, information that can be immediately useful in connection with the content of the change can prompt review of other change items. Therefore, the member can complete the change procedure without taking time and satisfying both the needs of the member and the member business operating company.

  According to the change acceptance device of the tenth aspect, the same effect as the invention of the ninth aspect can be obtained, and the security of the member and the responsiveness on the member database can be combined. .

  According to the change acceptance device according to claim 11, the advantage similar to that of the invention according to claim 9 or 10 can be obtained, and preferential points are calculated for each member. It is easy to adapt to the convenience of.

  According to the change acceptance device of the twelfth aspect, the same effect as that of the invention of the ninth or eleventh aspect can be obtained, and it can be adapted to the needs of the member. .

  According to the change accepting method of the thirteenth aspect, even when the change procedure is to be performed with a different form for each company, the change processing can be collectively performed in each member database by only one change input. Also, information that can be immediately useful in connection with the content of the change can prompt review of other change items. Therefore, the member can complete the change procedure without taking time and satisfying both the needs of the member and the member business operating company.

  According to the change acceptance method described in claim 14, the same effect as that of the invention described in claim 13 can be obtained, and the security of the member and the responsiveness on the member database can be combined. .

  According to the change acceptance method described in claim 15, it is possible to obtain the same effect as that of the invention described in claim 13 or claim 14, and preferential points are calculated for each member. Easy to adapt to the circumstances of the operating company.

  According to the change acceptance method of the sixteenth aspect, the same effect as that of the invention of any of the thirteenth to fifteenth aspects can be obtained, and it can be adapted to the needs of the members. .

  According to the change processing system of the seventeenth aspect, even when the change procedure is to be performed in a different form for each company, the change processing can be collectively performed for each member database by only one change input. Also, information that can be immediately useful in connection with the content of the change can prompt review of other change items. Therefore, the member can complete the change procedure without taking time and satisfying both the needs of the member and the member business operating company.

  According to the change processing system described in claim 18, the same effect as that of the invention described in claim 17 can be obtained, and the security of the member and the responsiveness on the member database can be combined. .

  According to the change processing system described in claim 19, preferential points are calculated for each member as well as the same effects as those of the invention described in claim 17 or claim 18. , Easy to adapt to the circumstances of the member business management company.

  According to the change processing system described in claim 20, it is possible to obtain the same effect as the invention described in any one of claims 17 to 19, and to adapt to the needs of the member. Can do.

  According to the change processing method of the twenty-first aspect, even when the change procedure is to be performed with a different form for each company, the change processing can be collectively performed in each member database with only one change input. Also, information that can be immediately useful in connection with the content of the change can prompt review of other change items. Therefore, the member can complete the change procedure without taking time and satisfying both the needs of the member and the member business operating company.

  According to the change processing method of the twenty-second aspect, the same effect as the invention of the twenty-first aspect can be obtained, and the security of the member and the responsiveness on the member database can be combined. .

  According to the change processing method described in claim 23, the preferential point is calculated for each member as well as the same effect as that of any of the inventions described in claim 21 or claim 22. It is easy to adapt to the circumstances of member business management companies.

  According to the change processing method of claim 24, it is possible to obtain the same effect as that of the invention of any of claims 21 to 23, as well as to adapt to the needs of the member. Can do.

  According to the change processing system according to claim 25, it is possible to expect a certain questionnaire for the member store in cooperation with the registration confirmation information, etc., and for the member, the recommended information is immediately related to the contents of the answer input, and immediately As an influence on members, it can stimulate interest enough and promptly input responses to related survey information. Therefore, the member can complete each procedure without taking time and satisfying the needs of the member and the member business operating company.

  According to the change processing system of the twenty-sixth aspect, the same effect as the invention of the twenty-fifth aspect can be obtained, and the security of the member and the responsiveness on the member database can be combined. .

  According to the change processing system of claim 27, it is possible to obtain the same effect as that of the invention of claim 25 or claim 26, as well as satisfy the expectation of member stores and members. obtain.

  According to the change processing system described in claim 28, it is possible to obtain the same effect as that of the invention described in any one of claims 25 to 27, as well as to sufficiently satisfy the sales intention of the member store. Can satisfy.

  According to the change processing system of claim 29, it is possible to obtain the same effect as that of the invention of any one of claims 25 to 28. A unique advertising system.

  According to the change processing method described in claim 30, a reliable questionnaire can be expected for the member store in cooperation with the registration confirmation information, etc., and for the member, the recommended information is immediately related to the content of the answer input, and immediately As an influence on members, it can stimulate interest enough and promptly input responses to related survey information. Therefore, the member can complete each procedure without taking time and satisfying the needs of the member and the member business operating company.

  According to the change processing method described in claim 31, the same effect as that of the invention described in claim 30 can be obtained, but also the security of the member and the responsiveness on the member database can be combined. .

  According to the change processing method described in claim 32, it is possible to obtain the same effect as that of the invention described in claim 30 or claim 31, and sufficiently satisfy the expectation of member stores and members. obtain.

  According to the change processing method of claim 33, it is possible to obtain the same effect as any of the inventions of claims 30 to 32, as well as sufficiently satisfy the business intention of the member store. obtain.

  According to the change processing method described in claim 34, it is possible to obtain the same effect as the invention described in any one of claims 30 to 33. A unique advertising system.

  According to a program according to claim 35, the method according to any one of claims 5 to 8, claim 13 to claim 16, claim 21 to claim 24, claim 29 to claim 32 is performed. Can be executed by computer.

  According to a recording medium of a thirty-sixth aspect, the method according to any one of the fifth to eighth aspects, the thirteenth to sixteenth aspects, the twenty-first to twenty-fourth aspects, and the twenty-ninth to thirty-second aspects is performed by a computer. Can be executed.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
FIG. 1 is a diagram for explaining a schematic configuration example of a change processing system according to an embodiment of the present invention. FIG. 2 is also a diagram for explaining the transition of information in each part of the change processing system.
This change processing system is operated by a member business operating company (hereinafter referred to as a “company”) that operates a membership-based business across various services when the member registration is made in various procedures for each company. The change reception system (change reception apparatus) 10... 10 group to be managed is integrated with any one through the Internet (electric communication line) 20, and each registered member has a member terminal 30 such as a personal computer. ... From 30, the procedure for changing personal information is performed collectively. The member terminal 30... 30 group includes change procedure software (change procedure device) 40... 40, and the change procedure software 40. It has a common web site 50 that provides each predetermined procedure format. Instead of the Internet 20, for example, the company's extranet, intranet, or other telecommunications line may be used. Also, the common website 50 is not provided, and each software is changed and accepted at the time of member registration. May be provided by The public information of the change acceptance system 10 is created in a format that can be viewed on each member terminal 30. Hereinafter, one change reception system 10 will be described as an example.

  The change acceptance system 10 collects personal information of all members through a mail server (mailing means) 60 that exchanges mail by connecting to each member terminal 30 according to a predetermined transfer procedure, and Registration of the member database 79 while exchanging information with the database management server 70 according to the change procedure, the member database 79 for storing personal information of each member through the database management server 70, and the database management server 70 and the member database 79. It has a questionnaire server 80 for conducting a related survey on the contents. The mail server 60 and the like are configured to be interconnected through a company local area network (LAN) 19. Further, the local area network 19 may constitute a part of the intranet or the like, or may be newly provided. Further, according to the communication speed, the number of members, and the number of member stores that provide various services, all or part of the servers 60, 70, 80 and the database 79 are collected, thereby reducing the LAN connection and reducing the cost. It may be configured. The database management server 70 and the member database 79 are configured as database management means according to the present invention, and the questionnaire server 80 is configured as questionnaire presentation means according to the present invention.

  The mail server 60 has a function for sending each procedure confirmation mail, a function for receiving a change procedure mail, a function for attaching registration confirmation information, a function for storing content change information, and the like. In addition, a list in which identification codes of all members (hereinafter referred to as member IDs) are associated with each e-mail address is set.

  As shown in FIG. 2, the registration confirmation information 61 usually includes, for each member, communication connection information 62 such as a member ID on the member database 79, an electronic certificate, an e-mail address of a reception account, a member's name, current address, Phone number, e-mail address and other personal identification information 63. In addition, in the event of an abnormality, instead of these, there may be procedure status information such as registration refusal or communication failure. These are described in the format of the member database and attached to a registration confirmation mail addressed to the member terminal 30. The change confirmation information 64 is usually written in the format by updating the registered contents of the member database 79 with the content change information 31 and attached to a change confirmation mail with the URL of the questionnaire site for the related investigation. In the case of abnormality, it can also be procedure status information.

  The registration confirmation information becomes an update tag 39 to be described later in the member terminal 30. The content change information 31 includes the update tag 39, and the content 32 changed by the member is added to the change column 33 and attached to the change procedure mail addressed to the mail server 60. Each format is dedicated software that is individually laid out and designed in conformity with the specifications of each member database 79, and is downloaded from the common website 50 or recorded and distributed on a CD-ROM or the like. In addition, it may be configured to recommend that a change procedure required in the future be completed quickly by inputting an application date desired by the member for each item in the change column 31.

FIG. 3 is a block diagram specifically showing each part of the change procedure software and the database management server shown in FIG.
In order to obtain the content change information 31, the database management server 70 responds to the procedure authentication unit 71 using the electronic certificate, the search update unit 72 of the member database 79, and the change procedure software 40 as shown in FIG. An information organizing unit 73 for each of the confirmation information 61 and 64 is provided. In addition, the format (including the attached format) of the confirmation information 61 and 64 is set. The member database 79 corresponds to the registered contents of all the members, the customer ranks (groups) into which the members are classified, the use results of services by the members, the cumulative value of preferential points given when using the services, the customer ranks and the use results. The preferential point grant rate that increases preferential points is recorded for each member. Customer ranks are classified as active members who want to collect personal information as active members and those who are not sleeping, etc. In addition, the usage results include the total usage amount for each specified period and the maximum usage. There is a forehead.

  In the questionnaire site linked to the URL, the questionnaire server 80 includes related survey information based on the content change information 31, each organization function for answer reward information based on the usage record for each member rank, related survey information, and answer reward information It has a page construction function. In such a questionnaire page for members, it is possible to set related survey information with an arbitrary layout and design for each change acceptance system 10. Therefore, even if a member takes a procedure for batch change with a single change input for a plurality of change reception systems 10... 10, personal information can be registered in different formats according to the specifications of each member database 79. It becomes like this.

  The related survey information is the registration contents on the member database 79, which shows all the personal information of the member by clearly indicating the company name, etc. The corresponding item such as the communication connection information 62 is replaced with the change contents 32 by the member. In addition to the personal identification information 63 such as work history, income, residence, etc., it is information that is provided with a send button or the like to be viewed so as to prompt a member's correction declaration. The response reward information is a display of an increase schedule for the preferential point grant rate in the member database 79, and the related survey information transmission button is clicked with the mouse, and the personal identification information 63 and the like are transmitted together with the correction contents. By this, it is information that the grant rate is increased like the displayed content. In addition, in the remuneration information, for each item of the related survey information, a schedule such as an increase of preferential points, a weight of preferential point grant rate, etc. may be displayed, and a correction report may be urged individually.

  The change procedure software 40 of the member terminal 30 is connected to the mail server 60 through the Internet 20, and mail software (mailing means) 41 for exchanging mail according to the same transfer procedure, and a copy of the registration confirmation information 61 (hereinafter referred to as update). A procedure processing unit (change information organizing means) 42 for organizing the content change information 31 based on the bill 39). The mail software 41 has a procedure mail transmission function, a confirmation mail reception function, a content change information 31 attachment function, and confirmation information 61 and 64 storage functions. Based on the confirmation information 61, 64, the procedure processing unit 42 creates an update tag 39 for each procedure reception system 10 corresponding to each confirmation information 61, 64, and saves it in the created dedicated folder (original storage means). It is a function. Further, the browser of the member terminal 30 is set so that the related survey information of the questionnaire server 80 can be browsed.

  The update tag 39 has, for each item of the registration confirmation information 61, a current status column that includes data of each item as it is, and a change column 33 in which a member change input is set in the future. Since such an update tag 39 is expanded and changed on the predetermined format for each change receiving system 10, it is possible to perform a change procedure that is consistent with the form for each service. Further, instead of using the dedicated mail software 41, when the change procedure software 40 is installed in the member terminal 30, the built-in mail software and the procedure processing unit 42 are associated with each other by manual setting, and the reception account of the change reception system 10 In any case, it can be realized as a function of a small dedicated software, and the resource of the member terminal 30 can be hardly consumed.

Next, an example of the change processing method according to the embodiment of the present invention will be described. First, an example of the process of the change procedure software will be described with reference to an example of a flowchart shown in FIG. 4 and each diagram shown in FIGS.
As preparation, the registration confirmation information from the database management server 70 is stored in advance in the dedicated folder of the member terminal 30 as the update tag 39 in the initial state.

  When the change procedure software 40 is activated, the member can input the change contents 32 of the specific item using a keyboard or the like (step ST11). When the registry of the dedicated folder is selected by the procedure processing unit 42, this is displayed as a company list on the screen together with the individual update and batch update mode buttons (step ST12). When the individual update mode button is designated by mouse click, the update tag of the company selected by the check box indicating each company is read from the dedicated folder. When the batch update mode button is designated, all the update tags are read out (step ST13).

  In any of these cases, the change content 32 is compared with the content of the update tag 39 in the specific item of each update tag, and the change content (data of the update tag 39 is different) for each update tag. (Including when it is blank) (step ST14). The extracted change content 32 is set in the change column 33 of the update tag 39 (step ST15).

  The file of the update tag 39 in which the change content 32 is set is passed to the mail software 41 while identifying the corresponding change acceptance system 10 (step ST16). Then, it is attached to the change procedure mail by the attachment function of the mail software 41, encrypted as necessary, and the change procedure mail is delivered to each e-mail address by the transmission / reception function (step ST17).

Next, with reference to FIGS. 5 to 9, a display screen for guiding member operation procedures in such a process will be described.
When the change procedure software is started, a “selection menu” screen 30a shown in FIG. 5 is displayed. When the “(1) Renewal of renewal tag” button is clicked here, “Renewal renewal tag” shown in FIG. 6 is displayed. The screen is switched to the screen 30b and the contents of each “update tag” are displayed. In this screen 30b, when the “batch update” button is clicked, a “batch update confirmation” screen 30c shown in FIG. 7 is displayed, and the guidance “Any button ... execute rewriting and transmission.” A list of each company name is also shown. Then, by clicking on the “rewrite only” button, it is possible to select either transmission at a different time, or rewriting all the updated tags with the “rewrite & transmission” button and transmitting immediately.

  In addition, when the “Individual update” button is clicked on the “Rewrite the update tag” screen 30b, the “Confirm individual update” screen 30d shown in FIG. 8 is displayed.・ Each check box, company name, and email address of the department in charge will be displayed, along with the guidance “Rewrite and send.” Here, the member can designate a desired company by marking, and if the link on each company name is clicked, the contents of the corresponding renewal tag can be displayed. The selection of the “rewrite only” button or the “rewrite & send” button is also possible.

  When the “(2) Send update tag” button is clicked on the “Selection menu” screen 30a, the “Send confirmation” screen 30e shown in FIG. 9 is displayed. “Send to each company”, with check box, company name, email address, and batch check radio buttons. Here, it is possible to specify the company and display the contents of each renewal tag in the same way. In addition, it is possible to select transmission of each renewal tag with the “Send” button, and to collectively transmit all renewal tags by marking the radio button. it can. A part or all of these screen groups can be opened as a predetermined size window on a part of the display screen. The same applies hereinafter.

Next, an example of the process of the change acceptance system will be described with reference to an example of a flowchart shown in FIG. 10 and each diagram shown in FIGS.
As a preparation, the personal information of each member is stored in advance as registered contents of the member database 79.

  When the change procedure mail is received from the member terminal 30 by the mail server 60 (step ST21), the decryption process is performed, and the attached content change information 31 is stored in a predetermined memory area and stored in the database management server 70. (Step ST22) When the procedure authentication unit 71 collates the member ID, electronic certificate, and data in the current status column of the content change information 31, and the procedure of the member is authenticated (personal authentication, prevention of duplicate procedures, etc.) (step ST23). The registered content in the member database 79 is replaced with the changed content 32 in the changed column 33 (step ST24). If the member cannot be authenticated, a change confirmation mail attached with procedure status information to that effect is organized and transmitted to the member terminal 30 (step ST25).

  Then, based on the content change information 31, the information organizing unit 73 organizes the related survey information related to the changed content 32 in a predetermined format (step ST26), and a predetermined questionnaire site based on the member ID is constructed ( Step ST27). The URL of the questionnaire site is described in the change confirmation email together with the related survey information and transmitted to the member (step ST28). Therefore, by opening this change confirmation mail, the member can be motivated to reply to the change contents 32 of other personal information regarding the related survey information from the questionnaire site linked to the URL. If the answer reward information is reorganized after inputting the answer, the contents of the answer at this time can be reflected in the composition of the answer reward information, which can be useful information for the member.

  With such reply reward information, when a member steps into a new activity area, it is possible to receive and view advantageous information on the field of interest with the highest demand within that area. Also, in such a case, related personal information other than the changed contents 32 will be changed, so that we would like to investigate immediately, but there may be a company where these related items are unnecessary. Therefore, first, the input of the minimum change necessary for the member to receive the service is accepted, and the related investigation is set as another frame. In other words, since it is possible to conduct a related survey at a timing that matches the needs of members, an accurate answer can be expected from the company.

As specific example 1 relating to the present change processing system, another process example in the procedure processing unit of the change procedure software will be specifically described with reference to the flowchart shown in FIG. 11 and FIGS.
This another process example has a procedure status file indicating whether or not the change procedure is accepted, and in addition to the operation of the procedure processing unit 42, a change confirmation email from the procedure acceptance system 10 is processed by the mail software 41. Monitor based on the results. Further, in the change reception system 10, status information regarding the reception process is mailed. Hereinafter, a case will be described as an example where status information is described in the mail subject field and each confirmation mail is identified by the mail software 41 using message sorting data of the mail rule function.

  When the mail rule message sorting data is obtained from the mail software 41 (step ST21), has the procedure processing unit 42 transmitted the change procedure mail in this sorting data? It is determined whether or not (step ST22). If there is "transmission", the change procedure is registered in the procedure status file as a new record (step ST23). If there was no “send”, did you receive a change confirmation email? It is determined whether or not (step ST24). If there is “reception”, the corresponding registration record is searched in the procedure state file (step ST25), but if not, end processing is performed. The status information such as “normal reception”, “acceptance refusal” due to a data error such as content change information, “impossible to accept” due to an error in the procedure acceptance system, etc. described by the mail server 60 in the subject field of the change confirmation email Read and record in the hit registration record (step ST26).

A display screen indicating whether such acceptance is successful or not will be described with reference to FIG.
In the change procedure software, when a new record is registered in the procedure status file, the “procedure status monitor” screen 30f shown in FIG. 12 is displayed, and “update date / time of update tag” (yyyy is the year, mm is the month number) , Dd is the date, hh is what hour, mm is how many minutes, ss is how many seconds), and the member ID registered in each company, the company name, and current status information regarding the change procedure (in the figure, “current status”) Is displayed). The current status information can display the “normal reception”, “reception refusal”, “reception unacceptable” and the like together with status numbers (shown in the figure as 00 :, 19:... 99: in order). Further, the “procedure status monitor” screen 30f may be displayed from a predetermined selection menu.

As specific example 2 relating to the present change processing system, another process example in the questionnaire server of the change reception system will be specifically described with reference to the block diagram shown in FIG. 13 and FIGS.
FIG. 13 is a block diagram specifically illustrating an example of each unit in the questionnaire server of the change reception system according to the second specific example.
The questionnaire server 80 has an information organizing unit 81 for organizing answer reward information that is useful to members at the new address after the change when the change procedure involves an address change. In addition to the information organization function group, the information organization unit 81 includes a search function 811 for the member store database 88 and the usage history database 89, a matching function 812 for organizing the answer reward information 83 based on the member usage history, A reward recording database 813 for accumulating answer reward information 83 that has been presented for each member, and a record verification function 814 that refers to the reward record database 813 for setting the answer reward information 83 that has not been presented are provided. Further, it has a page construction function 82 capable of structuring such a change confirmation window based on the answer reward information 83 and a change input form based on the related survey information 84.

Next, processing of the information organization unit will be described with reference to FIG.
When the change confirmation information 64 is organized by the database management server 70, the new address 814 and the member ID 816 after the change are acquired, and the databases 88 and 89 are searched by the search function 811 using these as search keys. Then, from the member store database 88, a member store number 815 group that is the same as or close to the new address 814 is selected, and from the use history database 89, a service field classification code 817 group having a use record by the member ID 816 is selected. Is done. With respect to these member store number 815 groups, the matching function 812 extracts a classification code 817 group or member store number 815 group based on a predetermined condition and passes it to the page construction function 82. This makes it possible to present particularly effective information from the member store near the new address of the new address in the area of substantial interest of the member.

With respect to the extracted member store number 815 group or the event advertisement group corresponding to each member store number 815, the remuneration record function 814 refers to the remuneration record database 813 to obtain the response remuneration information 83 from the unregistered ones. Organize. Further, by registering the member store number 815 group of the organized answer reward information 83 in the reward record database 813, the same information is not repeatedly presented to the same member. For example, the merchant number 815 in the same region or neighborhood can be extracted by the zip code of the new address 814. As the predetermined condition, the number of times of use, the amount of use or the amount of accumulated use can be used within the past half year, and the predetermined number of classification codes 817 group or the most frequent classification code 817 in order of increasing numbers, respectively. Another predetermined number of member store number groups 815 can be extracted.
In the above, we mainly explained the change processing system as a service for members. By using an update tag in this system, members can update their personal information in a lump, reducing the burden on the members' procedures, Convenient for members.

  14 and 15 are diagrams for explaining a system including a service for member stores as a specific example 3 according to the present change processing system. FIG. 14 shows an example of each part for another questionnaire server. Each specifically shows an example of the registration format of the sales promotion information regarding the event advertisement of the member store. That is, the questionnaire server shown in FIG. 1 is replaced with another new questionnaire server 90. Therefore, the description will be made with reference to FIGS. 1 to 10, and the other parts are the same as the parts of the change processing system, and detailed description thereof will be omitted.

  In this system, when various stores and companies are registered as member store groups and event advertisements of each member store are distributed to each member, information input by members from another questionnaire server 90 is given to these members. As well as inviting the “recommended information” registered by the member store, the member terminals 30 guide the user. The member stores consist of a group of companies with a wide range of business, and with the difference in each business policy, expect a member-based advertising effect based on various sales targets. Therefore, when a member changes the registration details, it is presumed that the lifestyle will inevitably change, and these opportunities are regarded as opportunities for information input and advertising. Is used as a sales target. Merchants include company partners for each service.

  As shown in FIG. 14, the other questionnaire server 90 is obtained by replacing the page construction unit with another page construction unit (question promotion means) 92, and stores sales promotion information uniquely organized by each member store. A recommended information database (database search means) 99 to be arbitrarily registered is attached. The page construction unit 92 has a candidate storage folder 93 for a recommendation candidate group in the recommended information database 99, and a hierarchical search function (hierarchical search) that searches this folder 93 hierarchically in accordance with a member change input. Search means) 94. Accordingly, the matching function of the information organizing unit searches the recommended information database 99 to read a candidate group of sales promotion information for the member, and based on the personal information that has been changed from the candidate group to the latest version. Can recommend recommendations for specific members. Further, it is assumed that the browser of the member terminal 30 has an extended interpretation function for interpreting and executing the extended function of the related survey information 84 at the time of browsing.

  As shown in FIG. 15, the sales promotion information includes bibliographic information for identifying each event advertisement and target information that defines a sales target of the event advertisement. The bibliographic information includes a project number, a member store number, an advertisement validity period, a summary of advertisement contents or an advertising phrase, a link or URL to detailed information, and the like. The target information includes a member's sex, annual income, marital status, hobbies or interests, etc., and the search operator, parameter, and search hierarchy level are shown for each item name. In other words, the target information is a member's personal identification information that sets the search conditions desired by the member store, and a search expression for each item is established by the operator from each parameter, and the recommended information is narrowed down at each hierarchical level. Can be used.

Next, an example of the change processing method according to the specific example 3 will be described with reference to an example of a flowchart shown in FIG. 16, a format example of a display screen shown in FIG. 17, and each diagram shown in FIGS.
As preparation, a recommended candidate group that matches the member's personal information is searched from the sales promotion information group of the recommended information database 93 based on the sales target of the member store, and stored in the candidate storage folder 93 in advance. As shown in FIG. 15, the sales promotion information includes, for each project number (001 in the figure), a member store number (A01 in the figure), a valid period (030930 in the figure), an outline or an advertising phrase, details. A link (such as a URL) to target information and target information.

  Target information consists of a group of search formulas such as the gender, marital status (unmarried / married), interest or hobby, annual income, etc. of the member that the merchant wants to be the sales target. For each search formula, the operator, parameter, etc. Expression elements such as a hierarchy level of the hierarchical search function 94 are shown. Among these search formulas, for example, a gender that should be the same as that at the time of registration is set as a hierarchical level (higher), and a higher number of recommended candidate groups are prepared by searching preferentially by the hierarchical search function 94. In addition, it changes from the time of registration, and the annual income necessary for ranking the sales target can be set as a hierarchical level (lower level), and can be used for narrowing down the recommended information by secondary search.

  When the member accesses the questionnaire site, the page construction unit 92 causes the related survey information 83 to be displayed on the browser of the member terminal 30 as a change input form in a predetermined format shown in FIG. 17 (step ST21). The change input form displays the contents 32 of the “update tag” for each company name 31 and the existing registration contents in the contents column of each item while showing the contents 33 of the target information. A send button and a cancel button are similarly provided. In addition, by providing the no change button 36, when it is not necessary to change each content, it is possible to confirm the certainty of the registered content for the member by positive notification of “not change”. The detailed information button 34 is for inquiring and displaying all registered contents including the target information 33.

  At this time, a predetermined item is highlighted and displayed by the extended interpretation function 96 from the target information of the related investigation information 83 (step ST22). As this predetermined item, the item name of the hierarchical level (lower level) is displayed in, for example, highlighted color, so that it is possible to judge whether the item is necessary for the secondary search, and to input the change as necessary. To attract attention.

  On this form, when a member performs necessary change input using a keyboard or the like, the contents of the change input, the position of the mouse cursor, etc. are accepted (step ST23). At this time, if the predetermined item is pointed by the mouse (step ST24), a part or all of the recommendation candidate group, for example, as shown in FIG. A recommendation candidate 03 (for high price) is shown and flashed back (step ST25). With such actual display of recommendation candidates, members can be motivated to input specific changes in their expectations, for example, their actual annual income may lead to some advantageous information. it can.

  When the transmission button is clicked (step ST26), the contents of these changed inputs are transmitted to the page construction unit 92 as new related survey information 83 (step ST27). The content of the change input in the received content is provided to the hierarchical search function 94, and a lower hierarchical search is performed for the recommended candidate group in the candidate storage folder 93 (step ST28). As a result, the page construction unit 92 can appropriately select the recommended information for the member and set it on the answer reward information 84. In addition, the verification recording function can be notified that the selected recommended information has been disclosed. As a result, the sales promotion information of the member store can be accurately presented to the member that the member store wants to be a sales target.

It is a figure for demonstrating the schematic structural example of the change processing system which concerns on embodiment of this invention. It is a figure for demonstrating the transition of the information in each part of a change processing system. 2 is a block diagram specifically showing each part of the change procedure software and the database management server. FIG. The example of a process of the change processing method which concerns on embodiment of this invention is shown, and is a flowchart which shows an example of the process as a process in change procedure software. FIG. 6 is a diagram for explaining a display screen of a change processing method, and shows an example of a “selection menu” screen in operation of change procedure software. FIG. 10 is a diagram showing an example of a “Rewrite update tag” screen in the operation of the change procedure software. FIG. 6 is a diagram illustrating an example of a “batch update confirmation” screen. FIG. 11 is a diagram illustrating an example of an “individual update confirmation” screen. FIG. 6 is a diagram illustrating an example of a “confirm transmission” screen. It is a figure for demonstrating the change processing method which concerns on embodiment of this invention, and is a flowchart which shows an example of the process as a process of a change reception system. FIG. 11 is a flowchart showing a specific example 1 related to the change processing method as another process example in the procedure processing unit of the change procedure software. It is a figure which shows an example of the "procedure state monitor" screen in operation of change procedure software. It is a block diagram which shows concretely the example of composition of each part about the questionnaire server of the change reception system concerning example 2. It is a figure for demonstrating the change processing system which concerns on another embodiment of this invention as the specific example 3, and is a block diagram which shows an example of each part concretely about another questionnaire server. In the recommended information database, it is a style figure which shows an example of the registration form of sales promotion information. It is a flowchart shown as an example of a process in the page construction part of a questionnaire server. It is a figure which shows the example of a display of the change input form in operation of change procedure software same as the above.

Explanation of symbols

10 Change acceptance system (change acceptance device)
19 Local Area Network (LAN)
20 Internet (Telecommunication line)
30 Member terminal 40 Change procedure software (change procedure device)
60 Mail server (mailing means)
70 Database management server 79 Member database 80 Survey server

Claims (36)

A change procedure device for processing a change of personal information at a member terminal for a member database in which member personal information is registered,
When the registration confirmation information that confirms the registration for each use is received by the member through the telecommunication line, the registration confirmation information is stored in the member terminal as a copy original associated with each use by decoding the registration confirmation information. When,
The original copy of the original storage means has change information organizing means for organizing the content change information by overwriting the contents of the change input by the member for each use and transmitting the information to the member database through the telecommunication line. A change procedure apparatus characterized by that.   2. The change procedure apparatus according to claim 1, wherein the original storage unit handles registration confirmation information as an attached file of an e-mail.   3. The change procedure apparatus according to claim 1, wherein the change information organizing unit monitors the progress of the change procedure for the content change information.   4. The change procedure apparatus according to claim 1, wherein the change information organizing unit adds an application time for each change item in the content change information. A change procedure method for changing the personal information on the member terminal for the member database in which the member's personal information is registered,
When the registration confirmation information that confirms the registration for each use is received by the member through the telecommunication line, the registration confirmation information is decrypted and stored in the member terminal as a copy original associated with each use. When,
The copy original in the original storage step has a change information organization step in which the content change information is overwritten with the content of the change input by the member for each use, and the content change information is transmitted to the member database through the telecommunication line. The change procedure method characterized by this.   6. The change procedure method according to claim 5, wherein in the original storage step, the registration confirmation information is handled as an attached file of an e-mail.   7. The change procedure method according to claim 5, wherein the change information organizing step monitors the progress of the change procedure for the content change information.   8. The change procedure method according to claim 5, wherein an application time is added to each change item in the content change information in the change information organization step. 9. A change accepting device that accepts a change of personal information from a member terminal for a member database in which member personal information is registered,
Registration confirmation information that confirms the registration for each use, and change confirmation information that confirms the update of the registration content for each use are organized and sent back to the member through the telecommunication line, and corresponds to the registration confirmation information, In addition, when content change information that has changed the content of personal information is received from a member terminal through a telecommunication line, the registered content is updated for each use based on the content of the change input by the member while decoding the content change information. Database management means to
Related survey information related to the update in the database management means, and answer reward information for inviting responses to the related survey information are organized, and the relevant survey information is accessed via the change confirmation information, so that the member A change accepting apparatus, comprising: a questionnaire presenting means for updating registered contents for each use according to contents of an answer input presented to a terminal and received through a telecommunication line.   10. The change accepting apparatus according to claim 9, wherein the database management unit handles registration confirmation information or change confirmation information as an attached file of an e-mail.   The change acceptance apparatus according to claim 9 or 10, wherein the reply reward information relates to preferential points that are different for each member group.   12. The change acceptance apparatus according to claim 9, wherein the reply reward information relates to a service provided in association with content change information within a member's activity area. A change acceptance method for accepting a change of personal information from a member terminal for a member database in which member personal information is registered,
To return registration confirmation information for which the registration of personal information has been confirmed for each use of the personal information, and change confirmation information for which the update of the registration contents related to the member database has been confirmed for each use to the member terminal through the telecommunication line. The contents of registration are classified according to the contents of the change input by the member while corresponding to the registration confirmation information and decrypting the contents change information received from the member terminal through the telecommunication line. Database management steps to update;
The related survey information related to the update in this database management step, and the reply reward information that invites the response input to the related survey information are organized, presented to the member terminal through the telecommunication line, and received through the telecommunication line. And a questionnaire presenting step for updating the registered contents for each use according to the contents of the answer input.   14. The change acceptance method according to claim 13, wherein the database management step handles registration confirmation information or change confirmation information as an attached file of an e-mail.   The change acceptance method according to claim 13 or 14, wherein the answer reward information is related to preferential points that differ for each group to which a member belongs.   16. The change acceptance method according to claim 13, wherein the reply reward information relates to a service provided in association with content change information in a member's activity area. In the change processing system for letting you change personal information from the member terminal against the member database that registered the member's personal information,
To return registration confirmation information for which the registration of personal information has been confirmed for each use of the personal information, and change confirmation information for which the update of the registration contents related to the member database has been confirmed for each use to the member terminal through the telecommunication line. The contents of registration are classified according to the contents of the change input by the member while corresponding to the registration confirmation information and decrypting the contents change information received from the member terminal through the telecommunication line. Database management means to update;
Registration confirmation information in the database management means is decrypted by a file received at the member terminal through the telecommunication line, and is stored in the member terminal as a copy original associated with each use;
Change information organization for the copy original in the original storage means that organizes the content change information overwritten by the contents of the change input by the member for each use into a file to be transmitted to the member database via the telecommunication line at the member terminal Means,
The related survey information related to the update in the database management means, and the response reward information that invites the response input to the related survey information are organized, presented to the member terminal through the telecommunication line, and received through the telecommunication line A change processing system, characterized by further comprising questionnaire presenting means for updating registered contents for each use according to the contents of input.   18. The change processing system according to claim 17, wherein the database management unit or the change information organizing unit handles registration confirmation information or change confirmation information as an attached file of an e-mail.   The change processing system according to claim 17 or 18, wherein the answer reward information relates to preferential points that differ for each group to which a member belongs.   The change processing system according to any one of claims 17 to 19, wherein the reply reward information relates to a provided service related to content change information in a member's activity area. In the change processing method for making the change of personal information from the member terminal to the member database that registered the member's personal information,
To return registration confirmation information for which the registration of personal information has been confirmed for each use of the personal information, and change confirmation information for which the update of the registration contents related to the member database has been confirmed for each use to the member terminal through the telecommunication line. The contents of registration are classified according to the contents of the change input by the member while corresponding to the registration confirmation information and decrypting the contents change information received from the member terminal through the telecommunication line. Database management steps to update;
An original storage step of decrypting the registration confirmation information in this database management step with a file received at the member terminal through a telecommunication line and storing it in the member terminal as a copy original associated with each use;
For the copy original in the original storage step, change information organization that organizes the content change information overwriting the content of the change input by the member for each use in a file to be sent to the member database via the telecommunication line at the member terminal Steps,
The related survey information related to the update in the database management step, and the response reward information for inviting the response input to the related survey information are organized, presented to the member terminal through the telecommunication line, and received through the telecommunication line A change processing method characterized by further comprising: a questionnaire presenting step for updating the registered contents for each use according to the contents of the input.   The change processing method according to claim 21, wherein the database management unit or the change information organization unit handles the registration confirmation information or the change confirmation information as an attached file of an e-mail.   The change processing method according to claim 21 or 22, wherein the answer reward information relates to preferential points that are different for each member group.   The change processing method according to any one of claims 21 to 23, wherein the reply reward information relates to a service provided in association with content change information in an activity area of a member. By storing each member's personal information in the member database and registering each member store's sales promotion information in the sales promotion database through a data communication line, each member store targets specific sales promotion A change processing system for browsing information,
When a member registers and changes personal information in the member database, he or she organizes registration confirmation information or change confirmation information that confirms the registered content to the member, and based on the registered content or the content after the change. A database search means for searching for a target information group related to a sales target of each sales promotion information in a sales promotion database, and collecting a sales promotion information group associated with the target information for each member;
Similarly, when a member is registered, each related survey information related to the registration confirmation information is organized, and an outline of the business promotion information group accumulated for the member is added to the registration confirmation information. A questionnaire facilitating means for inviting and transmitting the response input when the member accesses related survey information linked to registration confirmation information through a telecommunication line,
There is a hierarchical search means for presenting the member as recommended information directly connected to the contents of the answer input by the member by narrowing down the sales promotion information group based on the contents of the answer input received by the questionnaire promoting means. A change processing system characterized by   26. The change processing system according to claim 25, wherein the database search means handles registration confirmation information or change confirmation information as an attached file of an e-mail.   27. The change processing according to claim 25 or 26, wherein the database search means searches the sales promotion database according to items for classifying members according to lifestyles and accumulates a sales promotion information group. system.   28. The hierarchical search means narrows down the sales promotion information group as recommended information according to some or all of the contents of the answer input, and makes it recommended information. The described change processing system.   The change processing system according to any one of claims 25 to 28, wherein the hierarchical search means structures recommended information on a link of related survey information. By storing each member's personal information in the member database and registering each member store's sales promotion information in the sales promotion database through a data communication line, each member store targets specific sales promotion A change processing method for browsing information,
When a member registers and changes personal information in the member database, he or she organizes registration confirmation information or change confirmation information that confirms the registered content to the member, and based on the registered content or the content after the change. A database search step of searching for a target information group related to the sales target of each sales promotion information in the sales promotion database, and accumulating the sales promotion information group associated with the target information for each member;
Similarly, when a member is registered, each related survey information related to the registration confirmation information is organized, and an outline of the business promotion information group accumulated for the member is added to the registration confirmation information. A questionnaire promoting step for inviting and transmitting the response input when the member accesses related survey information linked to registration confirmation information through a telecommunication line by transmitting to the member,
By narrowing down the sales promotion information group based on the contents of the response input received in the questionnaire promotion step, there is a hierarchical search step that presents the member as recommended information directly connected to the content of the response input by the member. The change processing method characterized by having performed.   31. The change processing method according to claim 30, wherein the database search step handles registration confirmation information or change confirmation information as an attached file of an e-mail.   32. The change process according to claim 30, wherein the database search step searches the sales promotion database according to items for classifying members according to lifestyles and accumulates a sales promotion information group. Method.   33. The hierarchical search step according to any one of claims 30 to 32, wherein the sales promotion information group is narrowed down to recommended information by a part or all of the contents of the answer input. The change processing method described.   34. The change processing method according to claim 30, wherein in the hierarchical search step, recommended information is structured on a link of related survey information.   A program for causing a computer to execute the method according to any one of claims 5 to 8, claim 13 to claim 16, claim 21 to claim 24, and claim 30 to claim 34.   A program for causing a computer to execute the method according to any one of claims 5 to 8, claim 13 to claim 16, claim 21 to claim 24, and claim 30 to claim 34 is recorded. A computer-readable recording medium characterized by that.

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