JP2005107564A - Store retrieving system, method and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To accurately grasp the condition of each store upon inquiries from customers and introduce an optimum store by centrally managing the working condition of each store for a particular service. <P>SOLUTION: This system includes stores 20-n0 for selling tickets to customers to use services and for sending customer service information that indicates the work to provide a predetermined service to the customers who present the tickets; a head office 10 having a management server 11 that predicts congestion for the service according to inquiries from the customers and introduces the store optimum for the demands of the customers by collecting sales condition of the ticket and the customer information to analyze these data; cellular phones 1-m held by the customers who use the service for referring to the management server for the congestion; and a communications network 100 for interconnecting the stores, the head office and the cellular phones. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to a store search system, method, and program, and more particularly, to a store search system, method, and program in which a customer can expect a reduction in waiting time at a store in providing services through ticket sales.

  When going to a store to receive service, the waiting time is invisible unless you visit the store. Also, if you want to see the waiting time of another store, you still have to go to another store.

  In particular, when a customer purchases a ticket or the like and wants to receive a specific service using the ticket, it is impossible to grasp in advance the congestion status of each store.

  For the inconvenience on the customer side as described above, there is an example in which the store side informs a specific customer requested in advance of the situation and waiting time at that time (for example, see Patent Document 1).

JP 2002-163404 A (pages 4-5, FIG. 1)

  As described above, conventionally, it is difficult to notify the congestion status and waiting time of a specific service before a customer goes to a store. In particular, it is difficult for ordinary general customers to know the situation of an arbitrary store in advance.

  Even when the store status is notified, the content of the notification is the current status and waiting time, and information including future predictions is rarely provided.

  The purpose of the present invention is to improve the above problems by centrally managing the work status of each store for a specific service using a communication network, so that the situation for each store in response to an inquiry from a customer. It is to provide a store search system, method, and program capable of accurately grasping and introducing an optimal store.

  The store search system of the present invention includes a store provided with means for selling a customer's ticket for using the service and sending customer service information indicating labor for providing a predetermined service to the customer who presented the ticket; Management that collects the sales status of the ticket and the customer service information, analyzes these data, predicts the congestion status of the service based on the inquiry from the customer, and introduces the store that best meets the customer's request A head office provided with a server, a mobile phone possessed by a customer who intends to use the service and inquiring the management server of the congestion status, and a communication network that interconnects the store, the head office, and the mobile phone. It is characterized by that.

  Furthermore, in the store search system of the present invention, the store stores a ticket vending machine that sells a ticket to a customer who intends to use a predetermined service, and data that inputs a work amount related to the service provided to the customer as customer service information. And an input terminal.

  Furthermore, in the store search system of the present invention, the ticket vending machine transmits ticket issue data including a ticket issue date and time and a ticket number sold to a customer to the management server.

  Furthermore, in the store search system of the present invention, the data input terminal transmits work data including the number of service work agents for a ticket presented by a customer, work time, and a ticket number to the management server. To do.

  Further, the store search method of the present invention collects the sales situation of a ticket for providing a predetermined service to a customer and the work situation of the service relating to the ticket for each store in time series, and the sales situation and the work Count the number of customers by date and time zone for each store based on the situation, grasp the waiting number of customers by date and time zone for each store based on the sales status and the work status, The waiting number of customers at an arbitrary date and time is predicted for each store as the congestion status, and the congestion status of the service is predicted in response to an inquiry from any customer about the service by the ticket via the communication network, and the customer's request It is characterized by introducing the most suitable stores.

  Further, the store search program of the present invention includes a function of collecting the sales status of a ticket for providing a predetermined service to a customer and the work status of the service related to the ticket for each store in time series, the sales status and A function for totaling the number of customers by date and time zone based on the work status for each store, and the waiting number of customers by date and time zone based on the sales status and work status for each store A function to grasp the number of customers waiting at an arbitrary date and time as a congestion status for each store, and the congestion status of the service in response to an inquiry from any customer about the service using the ticket via a communication network And a computer that realizes a function of introducing a store that best matches the customer's request. That.

  As described above in detail, according to the present invention, the following effects can be obtained.

  The first effect is that the customer can know the estimated waiting time until the service is received before visiting the store, and can reduce the waiting time after arrival at the store. ) Can be improved.

  The second effect is that it is possible to change the number of workers according to the busy time of each store, so that it is possible to expect an increase in sales amount while keeping labor costs low.

  The present invention will be described below with reference to the drawings.

  FIG. 1 is an explanatory view showing an embodiment of the present invention. In the figure, the store search system according to the present invention sells a ticket for a customer to use a service, and sends out customer service information indicating labor for providing a predetermined service to the customer who presented the ticket. The sales status of the stores 20 to n0, the sales status of the tickets and the customer service information are collected, these data are analyzed, the congestion status of the services is predicted based on the inquiries from the customers, and most A head office 10 having a management server 11 that introduces a compatible store, a mobile phone 1 to m that is owned by a customer who wants to use the service and inquires of the management server about the congestion status, the store, the head office, and the And a communication network 100 for connecting cellular phones to each other.

  Each store includes a ticket vending machine 21 that sells a ticket to a customer who intends to use a predetermined service, and a data input terminal 22 that inputs a work amount related to the service provided to the customer as customer service information.

  That is, referring to FIG. 1, the store search system according to the present invention includes a management server of a main store, a ticket vending machine / data input terminal installed in the store, a customer's mobile phone that can use the customer's WWW, Are connected to a communication network such as the Internet.

  The store ticket vending machine includes a ticket issuing machine for issuing a ticket for using the service, and an information processing apparatus capable of transmitting information such as a ticket issuing date and time and a ticket number to the management server of the head office via the network. It is a unity.

  The data input terminal is an information processing device that can input worker's attendance information, and can input customer service information such as the time when the service was provided to the customer and ticket number. The information processing apparatus capable of transmitting the information is integrated.

  A mobile phone that can be used by the customer's WWW is a mobile phone that can grasp the current position from GPS information, display nearest store information on the screen, and can input data. In addition, it is a telephone that can also send and receive information via a network.

  FIG. 2 is an explanatory diagram showing the operation of the store search system.

  First, when the worker arrives at the work place, the worker name or the like is input to the data input terminal, and the data is transmitted to the management server at the head office (S2). When the head office management server receives the data, the number of workers and the like are totaled (S3).

  When the ticket vending machine issues a ticket, it sends the date and time of ticketing, the ticket number, etc. (S1d) to the management server at the head office (S1). When the management server at the head office receives the data, it creates a ticketing history and increases the waiting number (S3).

  When providing the service to the customer, the worker receives a ticket from the customer and inputs ticket information to the data input terminal (S2). The input information is sent to the head office management server to reduce the waiting number (S3).

  When the worker finishes the service to the customer, the ticket information is input again to the data input terminal. The input information is sent to the management server of the head office, calculates the working time for the customer, and creates a history of the required time (S2, S3, S2d).

  The management server of the head office creates work results for each time zone by store based on the information input from the data input terminal. Further, by analyzing the information of the data input terminal and the results of the ticket vending machine, it is possible to create a waiting number table for each shop time zone (S4, S5).

  By synthesizing this analysis result and the theory of statistics, it is possible to predict the number of customers who will receive the service by day and time (S6).

  Therefore, the customer can obtain the predicted waiting time by inputting the store that is normally used from the mobile phone and making an inquiry to the management server of the main store (S7, S8, S8d).

  Mobile phones can be carried when going out, and are equipped with a GPS function. Therefore, when going out, when waiting for prediction at the nearest store when receiving service near the current location. You can get time.

  In addition, by inputting the scheduled visit time, it is possible to know in advance which store will receive the service and the predicted waiting time will be minimized.

  According to the present invention, when a retail store with a chain of many stores provides a common sales service at a plurality of stores, etc., it is possible to accurately grasp the congestion status of each store, and is suitable for inquiries from customers. It can correspond to. Therefore, a special effect is expected to improve customer satisfaction.

Explanatory drawing which shows one Embodiment of this invention. Explanatory drawing which shows operation | movement of this invention.

Explanation of symbols

1 to m Mobile phone 10 Head office 11 Management server 20 to n0 Store 21 Ticket vending machine 22 Data input terminal 100 Communication network

Claims (6)

  A store comprising means for selling a customer's ticket for using the service, and sending out customer service information indicating labor for providing a predetermined service to the customer who presented the ticket; A main store comprising a management server that collects customer service information, analyzes these data, predicts the congestion status of the service based on inquiries from the customer, and introduces a store that best matches the customer's request; and the service A store search system comprising: a mobile phone possessed by a customer who wants to use the mobile phone and inquiring of the congestion status to the management server; and a communication network interconnecting the store, the head office, and the mobile phone. .   The store includes a ticket vending machine that sells a ticket to a customer who intends to use a predetermined service, and a data input terminal that inputs a work amount related to the service provided to the customer as customer service information. The store search system according to claim 1 to be performed.   3. The store search system according to claim 1, wherein the ticket vending machine transmits ticket issue data including a ticket issue date and time and a ticket number sold to a customer to the management server.   The said data input terminal transmits the work data containing the number of workers of the service work with respect to the ticket which the customer showed, work time, and a ticket number to the said management server, The Claim 1, 2, or 3 characterized by the above-mentioned. Store search system.   The sales status of tickets for providing predetermined services to customers and the work status of services related to the tickets are collected for each store in time series, and based on the sales status and the work status, by date and time period The number of customers in each store is counted, and the number of customers waiting by date and time period is grasped for each store based on the sales status and work status, and the number of customers waiting at any date and time is crowded. Predicting each store as a situation, predicting the congestion status of the service in response to an inquiry from any customer about the service using the ticket via a communication network, and introducing a store that best matches the customer's request Store search method. A function of collecting sales status of tickets for providing a predetermined service to a customer and work status of services related to the ticket for each store in time series, and by date and time based on the sales status and the work status A function for counting the number of customers by band for each store, a function for grasping the waiting number of customers by date and time zone for each store based on the sales status and the work status, and at any date and time A function that predicts the number of customers waiting for each store as the congestion status, and predicts the congestion status of the service in response to an inquiry from any customer about the service using the ticket via the communication network, and best fits the customer's request Store search program that allows a computer to implement the function of introducing stores to be operated.

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