JP2005107559A - Store management device - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To manage the total number of visiting customers without labor of inputting the number of customers. <P>SOLUTION: Radio tags are respectively provided in indoor shoes 3 to be worn by visiting customers. A radio tag reader 9-1 is provided in a path 8 through which a customer wearing the indoor shoes 3 passes to detect the radio tag provided in the indoor shoes 3 worn by the the customer passing the path 8. In response to detection of the radio tag provided in the indoor shoes 3 by the radio tag reader 9-1, data of a number of visiting persons storing part storing the number of visiting persons is increased by one. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to a store management apparatus that is used in restaurants and the like in which customers who come to a store change to slippers and the like, and manages the number of customers using a wireless tag.

  At restaurants where customers come to change their clothes, customers change their clothes to slippers at the entrance of the store, then they are guided to the cafeteria by the store clerk, and sit at a vacant table. Then, if you decide what to order by looking at the menu, tell the clerk verbally. When the store clerk receives a food order from a customer, the store clerk operates the handy terminal to input the data of the order. At this time, the table number for identifying the table the customer is wearing and the number of customers are also input. Then, these input data are wirelessly transmitted from the handy terminal and received by a wireless unit provided on the ceiling of the dining room or the like.

  Input data of the handy terminal received by the radio unit is given to a controller that plays a central role in the system. Based on this input data, an order slip is printed and issued from the slip issuing machine under the control of the controller. In addition, a cooking instruction for an ordered item is given from a kitchen terminal provided in the kitchen. As a result, the order item is cooked in the kitchen. Then, the cooked order is delivered to the customer seat by the store clerk and distributed to the table together with the order slip.

  The controller stores and manages the data of the ordered goods input at the handy terminal, the number of customers, etc., for example, in association with the slip number of the order slip issued to the customer. Then, the customer who finished eating and drinking goes to the accounting with the order slip and gives the slip to the store clerk. The store clerk who receives the slip inputs the slip number into a POS (Point Of Sales) terminal. Then, the data of the order item stored and managed in correspondence with the entered slip number is called from the controller to the POS terminal and displayed on the display unit. To charge for the order. The store clerk who receives the payment inputs the payment data to the POS terminal. Then, at the POS terminal, the order price is registered as sales and a receipt is issued, so the receipt is given to the customer. Customers who pay the price and receive a receipt change their shoes at the entrance and then leave the store. The above is a series of flows at this type of restaurant.

  Conventionally, as a system using a wireless tag for this type of restaurant, the lock of the shoe rack for storing shoes taken off by the customer is an electronic lock, and the RFID tag is inserted into this shoe rack. The wireless tag reader is provided and locked when the wireless tag is pulled out from the insertion slot, and the electronic lock is controlled so that it is unlocked when the wireless tag that has been processed for food and beverage payment is inserted into the insertion slot, There was a system that prevented customers from eating and drinking (see, for example, Patent Document 1).

  In addition, a wireless tag is attached to a tray on which food and drink are placed, and identification information indicating the difference in customer base is recorded on this wireless tag, and a wireless tag reader is provided on each table in the dining room, and this wireless tag reader records the wireless tag on the tray. The customer information of the customer who has arrived at the desk is recognized by reading the identification information on the table, the voice information suitable for the customer class is selected, and the voice information selected from the individual loudspeakers provided in the vicinity of the table is selected. There was also a system that allowed the flow (for example, see Patent Document 2).

By the way, in restaurants, the management state is often evaluated by the number of customers who visit the store and the sales amount per customer, so-called customer unit price. The customer unit price is calculated by dividing the sales amount of the entire store by the number of customers who visit the store. Here, the sales amount and the number of visitors of the entire store are cumulatively managed by processing the accounting for the price that the customer eats and drinks at the POS terminal. However, the number of visitors is the number of transactions, and a group customer consisting of a plurality of people such as family members and friends is also calculated as one customer, and thus cannot be used for calculating the unit price of customers. Therefore, conventionally, when a store clerk enters customer order data into the handy terminal, the number of customers is also manually entered, and the number of customers who come to the store is calculated by calculating the number of customers manually entered to calculate the customer unit price. I was trying to help.
JP 2003-006749 A JP 2002-320296 A

  As described above, conventionally, in order to obtain the total number of customers who have visited the store, it has been necessary to manually input the number of customers every time the customer visits the store.

  In addition, the number of customers visiting the store is not just the total number of people, but it is possible to conduct detailed management analysis by summarizing the number of customers, such as differences between men and women and differences between children and adults. Conventionally, however, it is possible to manage the combination of customers such as families, friends, etc., but for example, how many children are there even with families, information about the ratio of men and women and the number of children included between friends? Could not manage.

  The present invention has been made to solve such a problem, and an object of the present invention is to provide a store management apparatus capable of managing the total number of customers who have visited the store without having to input the number of customers. It is something to try.

  According to the present invention, a wireless tag is provided for each of the tops that a customer who visits the store changes. In addition, a wireless tag reader is provided in a passage through which a customer who has changed into a pair of shoes wears, and a wireless tag provided in the pair of shoes worn by a customer passing through the passage is detected. Then, in response to the detection of the wireless tag provided on the outerwear by the wireless tag reader, the data in the store visitor storage unit for storing the store visitor number is increased by one person.

  According to the present invention in which such measures are taken, a store management apparatus that can manage the total number of customers who have visited the store without manually inputting the number of customers, and that can reduce the burden on the store clerk and increase the efficiency of operations. Can provide.

The best mode for carrying out the present invention will be described below with reference to the drawings.
This embodiment is a case where the present invention is applied to a restaurant such as a family restaurant in which an order management system using a wireless handy terminal is constructed in such a manner that a customer who visits the store changes into his / her own shoes.

  FIG. 1 is a plan view schematically showing a main part of a restaurant 1 in the present embodiment. In this restaurant 1, the customer is guided to the table 12 of the dining room 11 after changing into the slippers 3 which are the tops at the entrance 2. In the vicinity of the entrance / exit part 2, a clog box 5 is installed to store slippers 3 (3a, 3b, 3c), shoes taken off by customers, and the like. In addition, an accounting counter 6 is installed on the dining room 11 side of the clog box 5, and a POS terminal 7 having an accounting processing function for customers who have finished eating and drinking is placed on the accounting counter 6.

  As shown in FIGS. 2A to 2C, there are three types of slippers 3; an adult male slipper 3a, an adult female slipper 3b, and a child slipper 3c. And so on. Each of the pair of slippers 3a, 3b, 3c is provided with a wireless tag 4. Each wireless tag 4 is embedded on the back side of the slippers 3a, 3b, 3c.

  In the restaurant 1, first to third wireless tag readers 9-1 to 9-3 are provided as wireless tag readers 9 that can wirelessly read the memory information of the wireless tags 4 embedded in the slippers 3. It has been. As shown in FIG. 1, the first wireless tag reader 9-1 is provided on the floor portion closer to the dining room 11 than the accounting counter 6 of the passage 8 that connects the entrance 2 and the dining room 11. The memory information of the wireless tag 4 is read from the slipper 3 worn by the customer who walks. As shown in FIGS. 1 and 3, the second wireless tag reader 9-2 is provided in the clog box 5, and reads the memory information of the wireless tag 4 from the slipper 3 accommodated in the clog box 5. As shown in FIGS. 1 and 4, the third wireless tag reader 9-3 is provided on the floor of each table 12 arranged in the cafeteria 11, and is worn by a customer seated on the corresponding table 12. The memory information of the wireless tag 4 is read from the slipper 3 that is present.

  FIG. 5 is a block diagram showing the main configuration of the wireless tag reader 9 (9-1, 9-2, 9-3) and the wireless tag 4. As shown in FIG. The wireless tag reader 9 includes an interface unit 21 with a host device, a nonvolatile memory unit 22, a control unit 23, a modulation unit 24 that modulates data provided from the control unit 23 into a modulation signal suitable for wireless communication, A transmission amplifier 25 that amplifies the modulated signal and radiates it as an inquiry radio wave from the antenna 26, a reception amplifier 27 that amplifies the radio signal received by the antenna 26, and demodulates data from the amplified radio signal and gives it to the control unit 23 And a demodulator 28. The memory unit 22 stores in advance tag reader IDs, which are identification codes set differently for each wireless tag reader 9. The control unit 23 is configured to periodically send predetermined data to the modulation unit 24 when activation is commanded from the host device via the interface unit 21, and when the data demodulated by the demodulation unit 28 is taken in, A function of sending data together with the tag reader ID to the host device via the interface unit 21.

  The wireless tag 4 includes a power generation unit 32 that supplies power to each unit by rectifying and stabilizing the modulated radio wave received by the antenna 31, and a demodulator 33 that demodulates the modulated radio wave and sends it to the control unit 35. Modulation unit 34 that modulates data sent from control unit 35 and sends the data to antenna 31; writing data demodulated by demodulation unit 33 into memory unit 36; and reading and modulating transmission data from memory unit 36 It comprises a control unit 35 for sending to the unit 34 and a non-volatile memory unit 36. In the memory unit 36, a wireless ID area 36a for storing RFID (wireless ID), which is a unique identification code assigned and set by the manufacturer at the manufacturing stage of the wireless tag 4, and a user writes arbitrary data. A user area 36b is formed. In the wireless tag 4 embedded in each of the slippers 3a, 3b, 3c, customer layer information corresponding to the customer layer using the slipper is stored in the user area 36b in advance. Incidentally, the wireless tag 4 embedded in the slipper 3a for adult men stores customer layer information corresponding to the customer group "adult male", and the wireless tag 4 embedded in the slipper 3b for adult women includes Customer layer information corresponding to the customer layer “adult female” is stored, and customer layer information corresponding to the customer layer “child” is stored in the wireless tag 4 embedded in the child slipper 3c.

  FIG. 6 is an overall configuration diagram of the order management system constructed in the restaurant 1 of the present embodiment. This system has an input processing function for order data and the like, and is provided on a plurality of wireless handy terminals 41 used by customer service staff called waiters and waitresses, and on the ceiling of the cafeteria 11, etc. A wireless unit 42 having a wireless communication function with the wireless handy terminal 41, a controller 43 serving as the center of the system, a slip issuing machine 44 having a function of printing and issuing an order slip, and receiving an order A kitchen terminal 45 having a cooking instruction function for menu items (dishes), the POS terminal 7, the wall of the cafeteria 11, etc. The accounting notification device 46 for notification and the first to third wireless tag readers 9-1 to 9-3 are configured.

  The wireless unit 42 and the first to third wireless tag readers 9-1 to 9-3 are respectively connected to the controller 43 by dedicated communication cables so that data signals can be transmitted and received between them. . Here, the controller 43 functions as a host device of each of the wireless tag readers 9-1 to 9-3. The controller 43 is connected to the slip issuing machine 44, the kitchen terminal 45, the POS terminal 7, and the accounting notification device 46 by a wired or wireless LAN (Local Area Network), and controls the operation of each device.

  In particular, the controller 43 includes various data files such as a menu file 51, an order file 52, a history file 53, and a reader file 54. Menu information such as menu codes, items, and prices of various menu products provided by the restaurant 1 is set in the menu file 51 in advance. Information about the first to third wireless tag readers 9-1 to 9-3 is set in the reader file 54 in advance. Further, order data of customers who are seated at each table 12 are stored in the order file 52, and order data of customers who have left the store after completing accounting are stored in the history file 53.

  FIG. 7 is a configuration diagram of one table of records stored in the order file 52. As shown in the figure, in the order file 52, table status information, store entry time information, store exit time information, number of people information, n radios corresponding to a unique table number assigned to each table 12 is provided. Tag information and order data are stored as one record. The table status information indicates whether the table 12 corresponding to the table number is vacant (= 0), whether the customer is seated (= 1), or when the customer leaves the seat. This is information for identifying (= 2). The store entry time information and the store exit time information are information indicating the store entrance time and the store exit time of the customer seated on the table 12 having the corresponding table number. The number-of-persons information is information indicating the number m of customers seated on the table 12 having the corresponding table number. The wireless tag information is memory information (RFID, customer layer information) of the wireless tag 4 provided in the slipper 3 worn by a customer seated on the table 12 having the corresponding table number. Usually, the customer wears a pair of slippers 3, so that the RFID tag information twice as many as the number of persons m is stored in one record. The order data includes the menu code, the number of orders, etc. of the menu item ordered by the customer seated on the table 12 with the corresponding table number.

  FIG. 8 is an example of data set in the reader file 54. As shown in the figure, the reader file 54 corresponds to each tag reader ID when a place code for specifying the place where the wireless tag reader 9 identified by the ID is attached and when the attachment place is at the lower part of the table 12. The table number of the table 12 to be set is set. Incidentally, in the present embodiment, the location code of the passage 8 near the entrance / exit portion where the first wireless tag reader 9-1 is attached is P1, and the clog box 5 where the second wireless tag reader 9-2 is attached. The location code of the tabletop floor where the third wireless tag reader 9-3 is attached is P3.

  FIG. 9 is a block diagram showing a main configuration of the POS terminal 7. The POS terminal 7 includes a CPU (Central Processing Unit) 61 as a control unit body. The CPU 61 measures a ROM (Random Access Memory) 62 and a RAM (Random Access Memory) 63, and the current date and time. A LAN controller 65 that controls data communication between the clock unit 64 and each unit connected via the LAN 17, a drawer 66, a keyboard 67, an operator display 68, a customer display 69, and a receipt / journal printer 70. The output unit is controlled. The keyboard 67 is provided with a table number key 72 for inputting a table number, a lock key 73 for declaring registration lock, and the like.

  FIG. 10 is a block diagram showing a main configuration of the controller 43. The controller 43 includes a CPU 81, a ROM 82, a RAM 83, a clock unit 84, a LAN interface 85, an HDD (Hard Disk Drive) device 86 for storing various data files such as the menu file 51, and the wireless tag readers 9-1. To 9-3, an I / O port 87 for transmitting / receiving data signals, a wireless unit interface 88 to which the wireless unit 42 is connected, and the like. The CPU 81, ROM 82, RAM 83, clock unit 84, LAN interface 85, HDD device 86, I / O port 87, and radio unit interface 88 are connected by a bus line 89 such as an address bus or a data bus. Incidentally, the HDD device 86 may be built in the controller 43 or may be externally attached.

  In the RAM 83, as shown in FIG. 11 in particular, the total number of customers total 91, the number of male customers total 92, the number of female customers total 93, the number of customers of children 94, a pair counter 95, a pair of men counter 96, a pair of women counter 97, Various memory areas of the child pair counter 98, the time counter 99, and the tag memory 100 in use are formed.

  The total customer number counter 91 is an area for storing the total number of customers who have visited the store. The male customer total unit 92, the female customer total unit 93, and the child customer total unit 94 are areas for storing the total number of customers who visit the store separately for each of the adult male, adult female and child customer groups. Here, the total customer number total device 91, the male customer number total device 92, the female customer number total device 93, and the child customer number total device 94 constitute a store visitor number storage unit.

  The pair counter 95 counts the number of times the wireless tag 4 provided in the slipper 3 is detected by the third wireless tag reader 9-3. The male pair counter 96 counts the number of times the wireless tag 4 provided in the adult male slipper 3a is detected by the first wireless tag reader 9-1. The female pair counter 97 counts the number of times the wireless tag 4 provided in the adult female slipper 3b is detected by the first wireless tag reader 9-1. The child pair counter 98 counts the number of times the wireless tag 4 provided in the child slipper 3c is detected by the first wireless tag reader 9-1. The time counter 99 counts the continuous time during which the first wireless tag reader 9-1 has not detected the wireless tag 4 of the slipper 3.

  The in-use tag memory 100 is an area for storing the RFID information of the wireless tag 4 detected by the first wireless tag reader 9-1 and the memory information of the customer layer information together with the tag detection time data, and constitutes tag information registration means. The wireless tag 4 detected by the first wireless tag reader 9-1 is the wireless tag 4 provided in the slipper 3 that the customer who visited the store changed. That is, since the wireless tag 4 is a tag provided in the slipper 3 being used, the wireless tag 4 is referred to as a busy tag.

  Therefore, the CPU 81 of the controller 43 executes the process shown in the flowchart of FIG. 12 as the store management process related to the present invention. That is, if the CPU 81 clears the data in the various totalizers 91 to 94, the various counters 95 to 99, the tag memory 100 in use, etc. in the RAM 83 as initialization processing at the time of startup (ST1), the clock unit 84 counts time. It waits for the current time to reach the preset opening time (it does not have to coincide with the actual opening time of the store, and may be an earlier time) (ST2). When the current time reaches the opening time, the first to third wireless tag readers 9-1 to 9-3 are instructed to start via the I / O port 87 (ST3). As a result, each of the wireless tag readers 9-1 to 9-3 performs a reading operation of the wireless tag 4 provided in the slipper 3. Therefore, the CPU 81 performs an entrance / exit reader detection process, an entrance / exit reader non-detection process, and a clog box reader described later. The detection time, tabletop reader detection processing, tabletop reader non-detection processing, and accounting response processing, the current time does not need to match the preset closing time (the actual closing time of the store does not have to match, It is executed in a timely manner until the time is reached (ST4).

  If the current time reaches the closing time (ST5), the CPU 81 acquires the total sales amount of the day from the POS terminal 7 via the LAN (ST6). Then, by dividing the total sales amount by the data of each of the customer number totalizers 91 to 94, that is, the total number of customers and the number of customers by customer segment, the customer unit price and the customer unit by customer segment are calculated (ST7). Thereafter, the data of the total number of customers, the number of customers by customer segment, the customer unit price, and the customer unit price by customer transmission are edited as report data for one business day, and transmitted to the POS terminal 7 via the LAN (ST8). Thereby, in the POS terminal 7, the receipt / journal printer 70 operates and the report data is printed out on the receipt paper.

  FIG. 13 is a flowchart specifically showing the entrance / exit reader detection processing. This process is executed each time the first wireless tag reader 9-1 provided in the passage 8 near the entrance / exit portion 2 detects the wireless tag 4 provided in the slipper 3.

  The CPU 81 searches the reader file 54 with the tag reader ID of the wireless tag reader 9 that has detected the wireless tag 4, and when the location code corresponding to the tag reader ID is the code P1 indicating the passage near the entrance / exit, this entrance / exit reader detection processing To start. First, in ST11, the time counter 99 is reset to “0”. Next, in ST12, the tag memory 100 in use is searched with the memory information (RFID, customer layer information) of the wireless tag 4 detected by the first wireless tag reader 9-1, and whether or not the same memory information has already been registered. Determine whether.

  If the same memory information is not yet registered in the in-use tag memory 100, the wireless tag 4 that is not in use is detected by the first wireless tag reader 9-1. The current time counted by the unit 84 is read as the tag detection time. In ST14, the memory information of the wireless tag 4 and the tag detection time are additionally registered in the in-use tag memory 100. In ST15, the customer base pair counters 96 to 98 corresponding to the customer base information of the memory information of the wireless tag 4 are incremented by "1". After that, the CPU 81 determines whether or not the counted value of the customer base pair counters 96 to 98 counted up in ST16 is an odd number. If it is an odd number, as shown in ST17, the data of the total customer number total device 91 and the customer layer total devices 92 to 94 of the corresponding customer segment are each increased by one (visitor counting means). If it is an even number, the process of ST17 is not performed.

  On the other hand, if the same memory information is registered in the in-use tag memory 100 in ST12, since the in-use tag is detected by the first wireless tag reader 9-1, the CPU 81 stores the order file 52 in ST18. Search for. Then, the table status information of the record for one table storing the memory information of the wireless tag 4 is checked. Here, if the table status information is “2”, that is, indicates that the person is away from the seat, the customer who had arrived at the table 12 to which the table number of the record is set stood up for accounting, so the CPU 81 In ST20, an activation command is output to the accounting alarm 46 via the LAN, and the accounting alarm 46 is activated. As a result, the accounting alarm 46 is turned on or blinking, or a predetermined music is played to inform the store clerk that there is a customer who performs accounting. If the table status information is other than “2”, the process of ST20 is not performed.

  FIG. 14 is a flowchart specifically showing the entrance / exit reader non-detection process. This process is executed each time a first interrupt signal generated at intervals of 10 seconds is input to the CPU 81, for example.

  When the first interrupt signal is input, the CPU 81 starts the entrance / exit reader non-detection process. First, in ST21, the time counter 99 is incremented by “1”. Next, the CPU 81 determines whether or not the count value of the time counter 99 has reached a predetermined value corresponding to a preset time (for example, if the set time is 30 seconds, the predetermined value is “3”). . Here, when the count value of the time counter 99 reaches a predetermined value, since the set time has elapsed since the first wireless tag reader 9-1 detected the wireless tag, the CPU 81 determines each customer segment as ST23. 1 pair counters 96 to 98 are reset to “0”. If the count value of the time counter 99 has not reached the predetermined value, the process of ST23 is not executed.

  FIG. 15 is a flowchart specifically showing the shoebox reader detection process. This process is executed each time the second wireless tag reader 9-2 provided in the shoebox 5 detects the wireless tag 4 provided in the slipper 3.

  The CPU 81 searches the reader file 54 with the tag reader ID of the wireless tag reader 9 that has detected the wireless tag 4, and starts the clog box reader detection process when the location code corresponding to the tag reader ID is the code P2 indicating the clog box. To do. First, the CPU 81 searches the in-use tag memory 100 with the memory information (RFID, customer layer information) of the wireless tag 4 detected by the second wireless tag reader 9-2 as ST31, and the same memory information is already registered. Determine whether or not.

  Here, if the same memory information is registered in the in-use tag memory 100, the in-use tag is detected by the second wireless tag reader 9-2, so that the CPU 81 detects from the in-use tag memory 100 as ST32. The same memory information and the corresponding tag detection time are cleared (tag information deleting means). If the same memory information is not registered in the in-use tag memory 100, the process of ST32 is not performed.

  FIG. 16 is a flowchart specifically showing the desk lower reader detection process. This process is executed each time any third wireless tag reader 9-3 provided on the floor of each table 12 detects the wireless tag 4 provided on the slipper 3.

  The CPU 81 searches the reader file 54 with the tag reader ID of the wireless tag reader 9 that has detected the wireless tag 4, and starts the table reader detection process when the location code corresponding to the tag reader ID is the code P3 indicating the table lower. To do. First, the CPU 81 searches the in-use tag memory 100 with the memory information (RFID, customer layer information) of the wireless tag 4 detected by the third wireless tag reader 9-3 as ST41, and the same memory information is already registered. Determine whether or not.

  Here, when the same memory information is registered in the in-use tag memory 100, the in-use tag is detected by the third wireless tag reader 9-3, and therefore the CPU 81 reads the first tag from the reader file 54 as ST42. The table number set corresponding to the tag reader ID of the third wireless tag reader 9-3 is acquired. Then, the order file 52 is searched as ST43, and the table status information of the record of the table number is checked.

  Here, if the table status information is “0” (YES in ST44), that is, a vacant seat is indicated, a new customer has been seated on the vacant table 12, so the CPU 81 sets the pair counter 95 to “0” as ST45. Reset. In ST46, the table number information of the record in the order file 52 is updated to “1” indicating presence. In ST47, the number m of the record is initialized to “0”. Furthermore, the tag detection time corresponding to the memory information of the wireless tag 4 detected by the third wireless tag reader 9-3 is read from the tag memory 100 in use as ST48, and this time is set as the store entry time of the record.

  Next, the CPU 81 adds the memory information of the wireless tag 4 detected by the third wireless tag reader 9-3 as ST49 to the record. In ST50, the pair counter 95 is incremented by "1". After that, the CPU 81 determines whether or not the counted value of the incremented pair counter 95 is an odd number in ST51. If it is an odd number, “1” is added to the number m of the record in ST52. (Number of people counting by table). If it is an even number, the process of ST52 is not performed.

  On the other hand, if the table status information of the record is “1” (NO in ST44, YES in ST53), that is, indicates presence, the CPU 81 detects the wireless tag 4 detected by the third wireless tag reader 9-3 as ST54. It is determined whether or not the memory information is stored in the record. Here, if not stored, the processing of ST49 to ST52 described above is executed. If stored, the processing of ST49 to ST52 is not executed.

  Further, when the table status information of the record is “2” (NO in ST44, NO in ST53), that is, indicates absence, the CPU 81 detects the wireless tag 4 detected by the third wireless tag reader 9-3 as ST55. It is determined whether or not the memory information is stored in the record. Here, if it is stored, since the customer who has left the seat returns to the original state, the CPU 81 returns the table status information of the record to “1” in ST56. If not stored, the process of ST56 is not executed.

  If a third wireless tag reader 9-3 detects a wireless tag that is not in use at ST41, the processing after ST42 is not executed.

  FIG. 17 is a flowchart specifically showing the desk lower reader non-detecting process. This process is executed every time a second interrupt signal generated at intervals of, for example, 5 seconds is input to the CPU 81.

  When the second interrupt signal is input, the CPU 81 starts the desk lower reader non-detection process. First, in ST61, the tag detection output of each third wireless tag reader 9-3 is checked. Each time the third wireless tag reader 9-3 that has not detected the wireless tag 4 is detected as ST62, the CPU 81 executes the following processing. That is, the reader file 54 is searched with the tag reader ID of the corresponding third wireless tag reader 9-3 as ST63, and the table number set corresponding to the tag reader ID is acquired. Then, in ST64, the order file 52 is searched to check the table status information of the record of the table number. Here, if the table status information is “1”, that is, indicates presence, since all the customers who have arrived at the table 12 of the table number have left their seats, the CPU 81 determines the table status information of the record as ST66. Is updated to “2” indicating absence. If the table status information is other than “1”, the process of ST66 is not executed.

  FIG. 18 is a flowchart specifically showing the transaction response process. This process is executed every time a POS terminal 7 receives a table number inquiry command transmitted from the POS terminal 7 to the controller 43 in response to a table number input by operating the table number key 72. .

  When receiving the table number inquiry command, the CPU 81 obtains the table number inquired from the command as ST71. Then, in ST72, the order file 52 is searched to check the table status information of the record of the table number. Here, when the table status information is other than “2”, the table number of the table 12 in the vacant seat or the seated state is input, and therefore the CPU 81 sends a response message indicating that the transaction is impossible as the POS terminal 7 in ST74. Over the LAN.

  On the other hand, if the table status information is “2” indicating absence, the CPU 81 stops the notification operation of the accounting notification device 46 in ST75. Further, the current time measured by the clock unit 84 is acquired as ST76, and this time is set as the store exit time of the record.

  Next, in step ST77, the CPU 81 creates accounting data based on the order data of the record, and transmits a response message including this accounting data to the POS terminal 7 via the LAN. In ST78, the record entry / exit time, the number of people, the customer information of the RFID tag information and the order data are additionally stored in the history file 53. Thereafter, the CPU 81 updates the table status information of the record to “0” indicating a vacant seat in ST79.

  The CPU 61 of the POS terminal 7 that has transmitted the table number inquiry command waits for a response from the controller 43. When the response message including the accounting data is received, the accounting data is displayed on the operator display 68 and the customer display 69 to be confirmed by the store clerk and the customer. Thereafter, when the closing key 73 is operated to declare the registration closing of one transaction, the CPU 61 operates the receipt / journal printer 70 to print and issue a receipt. Further, the drawer 66 is opened. Further, the accounting data is registered in the sales memory of the RAM 63 to calculate the total daily sales amount, the number of transactions, and the like.

The operation of the present embodiment configured as described above will be described on the assumption that a family of four people, a father, a mother, and two children, visit the store as customers.
First, the customer changes into slippers 3 at the entrance 2. That is, the father changes to slippers 3a for adult men, the mother changes to slippers 3b for adult women, and the children change to slippers 3c for children.

  Next, the customer is guided by the store clerk and walks along the passage 8 toward the dining room 11. Then, after passing over the first wireless tag reader 9-1, the wireless tag 4 provided on each of the slippers 3a, 3b, 3c, 3c worn by each person by the first wireless tag reader 9-1. Is detected. For example, the wireless tag 4 of one slipper 3a worn by the father is detected at time t1, and the wireless tag 4 of the other slipper 3a worn by the father is detected at the next time t2, and the next time At t3, the wireless tag 4 of one slipper 3b worn by the mother is detected, and at the next time t4, the wireless tag 4 of one slipper 3c worn by the first child is detected, and the next time t5 And the wireless tag 4 of the other slipper 3b worn by the mother is detected at the next time t6, and the wireless tag 4 of the first slipper 3c worn by the second child is detected at the next time t6, and at the next time t7. Assume that the wireless tag 4 of the other slipper 3c worn by the first child is detected, and the wireless tag 4 of the other slipper 3c worn by the second child is detected at the next time t8.

  Here, if the first wireless tag reader 9-1 has not detected the wireless tag 4 for the set time immediately before, the pair counters 96 to 98 for each customer segment are reset to “0”. At time t1, the male pair counter 96 counts up to become an odd number, so the total customer number total 91 and the male customer total 92 are each increased by one. At time t2, the male pair counter 96 counts up and becomes an even number, so that the total number of customers 91 to 94 is not increased. At time t3, the female pair counter 97 counts up to become an odd number, so the total number of customers total 91 and the number of female customers total 93 are each increased by one. At time t4, the child pair counter 98 is incremented to become an odd number, so the total number of customers total 91 and the number of children total 94 are each increased by one. At time t5, the female pair counter 97 counts up and becomes an even number, so each customer number totalizer 91-94 is not increased. At time t6, the child pair counter 98 counts up and becomes an even number, so that the customer number totalizers 91 to 94 are not increased. At time t7, the child pair counter 98 counts up to become an odd number, so the total customer number total device 91 and the child customer number total device 94 are each increased by one. At the time t8, the child pair counter 98 counts up and becomes an even number, so that the customer number totalizers 91 to 94 are not increased.

  Therefore, the total number of customers 91 is added with the number of customers visiting the store. Also, one father is added to the male customer total counter 92, one mother is added to the female customer total counter 93, and two children are added to the child customer total counter 94.

  On the other hand, in the tag memory 100 in use, memory information of the wireless tag 4 provided in each of the slippers 3a, 3b, 3c, 3c worn by each person is registered together with the tag detection time.

  Now, the customer who heads for the dining room 11 is guided to a vacant empty table 12 and seated. That is, among the records for each table number stored in the order file 52, the user sits on the table 12 in which the table number of the record whose table status information is “0” (here, “01”) is set. Then, the wireless tags 4 of the slippers 3a, 3b, 3c, and 3c worn by each person are detected by the third wireless tag reader 9-3 provided on the floor of the table 12.

  For example, for convenience of explanation, it is assumed that the wireless tag 4 provided in each person's slipper is detected in the same order as that of the first wireless tag reader 9-1. In this case, since the memory information of each wireless tag 4 is registered in the in-use tag memory 100, the table status information of the record corresponding to the table number “01” is updated to “1” at time t1. Further, the time when the first wireless tag reader 9-1 detects the wireless tag 4 is set as the entry time of the record. Also, since the one-counter counts up and becomes an odd number, the number of persons m in the record is “1”. At time t2, the one-counter counts up and becomes an even number, so the number of people m is not increased. Thereafter, time t3. Since the pair counter is odd at t5 and t7, the number of people m of the record is increased by “1”, but at time t4. At t6 and t8, the pair counter is an even number, so the number of people m is not increased. Therefore, the order file 52 stores a record in which the table number “01” is 1, the table status information is “1”, and the number of people m is “4”. In this record, memory information of the wireless tag 4 of the slippers 3a, 3b, 3c, 3c worn by each person is also set.

  After that, the customer has finished eating and drinking, and all of them have left their seats for accounting purposes. Then, since the third wireless tag reader 9-3 provided on the floor of the table 12 having the table number “01” is in the wireless tag non-detection state, the lower table reader non-detection process is executed. As a result, the table status information of the record with the table number “01” in the order file 52 is updated to “2”.

  A customer who leaves his / her seat goes to the counter 6 from the dining room 11. At this time, the wireless tags 4 of the slippers 3a, 3b, 3c, 3c worn by each person are detected again by the first wireless tag reader 9-1. At the timing when the first wireless tag reader 9-1 detects the wireless tag 4 provided on one slipper 3 of the person who has first walked, the accounting notification device 46 is activated to perform a notification operation. As a result, the store clerk knows that the customer performing the transaction is heading toward the transaction counter 6. Therefore, the clerk who is free goes to the accounting counter 6 and receives the order slip from the customer. Since the table number “01” of the table 12 on which the customer is seated is recorded in the order slip, the table number “01” is input by operating the table number key 72 of the POS terminal 7. Then, the inquiry command of this desk number “01” is given to the controller 43, and the controller 43 executes transaction response processing. Thereby, the notification operation of the accounting notification device 46 is stopped. The accounting data is responded to the POS terminal 7 and displayed on the operator display 68 and the customer display 69. Therefore, the store clerk confirms the contents of the accounting data and, if there is no mistake, charges the customer for the order. Then, the store clerk who receives the payment inputs the payment data to the POS terminal 7 and operates the closing key 73. Then, at the POS terminal 7, the order price is registered as sales and a receipt is issued, and the receipt is given to the customer. The customer who paid the price and received the receipt changes his / her shoes at the entrance / exit 2 and then leaves the store.

  Thereafter, the store clerk clears the slippers 3a, 3b, 3c, 3c removed by the customer in the clog box 5. Then, the wireless tag 4 provided in each of the slippers 3a, 3b, 3c, 3c is detected by the second wireless tag reader 9-2. As a result, all the memory information of each wireless tag 4 registered in the in-use tag memory 100 is deleted. The above is a series of flows in this type of restaurant 1.

  As described above, according to the present embodiment, the wireless tags 4 are provided in the slippers 3a, 3b, 3c to be changed by customers who come to the store. In addition, a first wireless tag reader 9-1 is provided in the passage 8 through which a customer who has changed into slippers passes. Each time the wireless tag 4 provided in the slippers 3a, 3b, 3c is detected by the first wireless tag reader 9-1, the data of the total number of customers total 91 is increased by one person. Accordingly, the number of customers who have visited the store can be automatically counted and stored, so that it is not necessary to input the number of customers in order to manage the number of visitors, and the effort can be reduced. Further, since the number of customers is not input, useless time and information processing required for the input can be omitted, and the efficiency can be improved.

  In the present embodiment, the corresponding customer demographic information is recorded on the wireless tags 4 provided in the slippers 3a, 3b, and 3c classified into three types for adult men, adult women, and children. Then, when the customer information of the wireless tag 4 detected by the first wireless tag reader 9-1 represents “adult male”, the data of the male customer total counter 92 is increased by one, and when expressed as “adult female”. The data of the total number of female customers 93 is increased by one person. When “child” is represented, the data of the total number of female customers 94 is increased by one person. Therefore, the number of customers who visit the store can be classified and counted according to customer segment and stored. As a result, the customer unit price for each customer group can be easily obtained from the sales amount calculated by the POS terminal 7, and a detailed management analysis can be performed.

  In the present embodiment, the memory information of the wireless tag 4 detected by the first wireless tag reader 9-1 is registered in the use tag memory 100. When the first wireless tag reader 9-1 detects the wireless tag 4 whose memory information is already registered in the used tag memory 100, the data of the customer number totalizers 91 to 94 is not increased. . Therefore, even if the first wireless tag reader 9-1 detects the wireless tag 4 of the slipper worn by the same person a plurality of times, for example, because a customer who has entered the cafeteria 11 has returned to the entrance / exit section 2, for example. Since the data of the customer number totalizers 91 to 94 is not increased, the number of customers who have visited the store can be accurately counted.

  In addition, in the present embodiment, each time the first wireless tag reader 9-1 detects the wireless tag 4, the pair counter 95 that counts up and the third wireless tag reader 9-3 detects the wireless tag 4 each time. The counters 96 to 98 for each customer segment that count up are provided, and when the count value becomes an odd number, the data of the total customer number totalizer 91 and the customer segment totalizers 92 to 94 are increased by one. Therefore, for example, even if two customers come to the store, and one of them has one leg injured and only one of the slippers can be worn, the number of visitors can be accurately counted and managed. . Further, even if any one of the wireless tags 4 is out of order, the number of customers can be accurately counted and managed. Further, if the customer layer information is the same, that is, if the slippers 3a, 3b, and 3c have the same color and size, a pair of combinations is free, and the management of the slippers 3 is easy.

  In the present embodiment, a third wireless tag reader 9-3 is provided on the floor of each table 12, and a customer who is seated on the table 12 wears the third wireless tag reader 9-3. The wireless tag 4 of the slipper 3 is detected. When the wireless tag 4 is detected, the table 12 is managed as a seated state, and the number of customers seated on the table 12 is obtained from the number of detected wireless tags 4. Therefore, in the conventional order management system of this type, the store clerk inputs the number of customers to the handy terminal 41 when receiving an order from the customer.

  In addition, customer layer information, which is memory information of the wireless tag 4 detected by the third wireless tag reader 9-3, is also stored separately and stored in the history file 53 together with the number data, order data, etc. after the accounting process. Therefore, by analyzing the data stored in the history file 53, it is possible to easily know the family structure of customers with families, the sex ratio of group customers, and the like.

  Furthermore, by detecting that the third wireless tag reader 9-3 no longer detects the wireless tag 4, the absence of the customer who has arrived at the table 12 is detected. When the wireless tag 4 of the slipper 3 worn by the customer is detected by the first wireless tag reader 9-1 in a state where the customer's absence is detected, the accounting notification device 46 is informed. . Therefore, it is possible to inform the store clerk that the customer who is going to pay is heading for the payment counter 6.

  By the way, in the present embodiment, when the second wireless tag reader 9-2 detects the wireless tag 4 of the slipper 3 accommodated in the clog box 5, the memory information of the wireless tag 4 is used unconditionally. Although it has been cleared from the middle tag memory 100, when the slipper 3 worn by a customer who has temporarily left the store is returned to the clog box 5 for some reason, the customer returns and the same slipper 3 is returned. Even if you wear it again, the number of visitors will increase by one.

  Therefore, in order to solve such a problem, an accounted memory for temporarily registering memory information of the accounted wireless tag 4 is provided in the RAM 83 of the controller 43. Then, as shown in FIG. 19, in the accounting response process executed by the CPU 81 of the controller 43, all wireless data stored in the record of the order file 52 of the table number inquired from the POS terminal 7 as ST80. The RFID in the tag memory information is stored in the accounted memory. Further, as shown in FIG. 20, in the shoebox reader detection process executed by the CPU 81, the RFID of the in-use wireless tag 4 detected by the second wireless tag reader 9-2 is stored in the accounting memory as ST81. In step ST82, the RFID is cleared from the accounted memory, and the processing in ST32, that is, the processing for clearing the memory information of the in-use wireless tag 4 and the tag detection time information from the in-use tag memory 100 is executed. To be configured.

  By doing so, the memory information of the wireless tag 4 provided in the slipper 3 is in use only when the slipper 3 of the customer sitting on the table 12 for which the accounting process has been performed is returned to the clog box 5. Since it is cleared from the tag memory 100, the above-mentioned problems can be eliminated.

  Further, as shown in FIG. 21, in the accounting response process executed by the CPU 81 of the controller 43, all the radios stored in the record of the order number file 52 of the table number inquired from the POS terminal 7 as ST91. Even if the RFID is extracted from the tag memory information and the memory information and the tag detection time information matching the RFID are cleared from the in-use tag memory 100 as ST92, the above-described problems are eliminated. Can do. In this case, since the second wireless tag reader 9-2 is not required, there is an advantage that the equipment cost can be reduced.

The present invention is not limited to the above embodiment.
For example, in the above-described embodiment, the case where the present invention is applied to a restaurant that changes to slippers when visiting the store is shown, but it goes without saying that the application of the present invention is not limited to a restaurant. Of course, the outerwear is not limited to the slipper 3, and the attachment part of the wireless tag 4 with respect to the outerwear is also accurately provided by the wireless tag readers 9-1 to 9-3 provided on the floor of the store, the shoebox 5 or the like. Any part can be used as long as it is detected. Further, the attachment site of the second wireless tag reader 9-2 is not limited to the clog box 5, but may be a predetermined site where the overshoe worn by the customer leaving the store is returned.

  In the embodiment, the RFID read from the wireless tag 4 and the customer layer information are registered in the in-use tag memory 100. However, if at least the RFID that is the identification code of the wireless tag 4 is registered, the operational effect of the present invention. Can be played.

  Further, the report output destination of the number of customers visiting the customer and the unit price of the customer is not limited to the POS terminal 7 but may be, for example, the slip issuing machine 44 or the kitchen terminal 45. Alternatively, a monitor device may be connected to the controller 43 so that the number of customers and the unit price of the customer can be displayed on the monitor device. In addition, the POS terminal 7 may calculate the customer unit price by transferring the data of the total number of customers 91 to 94 from the controller 43 to the POS terminal 7.

The top view which shows roughly the principal part of the restaurant which is one embodiment of this invention. The schematic diagram which shows the slipper used in the embodiment. The schematic diagram which shows the clog box used in the same embodiment. The schematic diagram which shows the table part in the embodiment. FIG. 3 is a block diagram showing a main part configuration of a wireless tag reader and a wireless tag used in the embodiment. The whole block diagram of the order management system in the embodiment. The schematic diagram which shows the record format of the order file which the controller of the order management system has. The schematic diagram which shows the data structure example of the reader file which the controller of the order management system has. The block diagram which shows the principal part structure of the POS terminal in the order management system. The block diagram which shows the principal part structure of the controller in the order management system. The schematic diagram which shows the main memory areas formed in RAM of the controller in the order management system. The flowchart which shows the main processes which CPU of the controller in the order management system performs. The flowchart which shows the entrance / exit leader detection process in FIG. 12 concretely. The flowchart which shows the entrance / exit leader non-detection process in FIG. 12 concretely. FIG. 13 is a flowchart specifically showing a shoebox reader detection process in FIG. 12. FIG. 13 is a flowchart specifically illustrating a desk lower reader detection process in FIG. 12. FIG. 13 is a flowchart specifically illustrating a desk lower reader non-detecting process in FIG. 12. The flowchart which shows specifically the accounting response process in FIG. The flowchart which shows specifically the accounting response process in other embodiment of this invention. The flowchart which shows concretely the clog box reader detection process in the other embodiment. The flowchart which shows concretely the accounting response process in other embodiment of this invention.

Explanation of symbols

  3 ... slippers (shoes), 4 ... wireless tag, 5 ... clog box, 7 ... POS terminal, 9 (9-1 to 9-3) ... 1st to 3rd wireless tag reader, 12 ... desk, 41 ... handy terminal 42 ... Wireless unit, 43 ... Controller, 46 ... Accounting reporter, 51 ... Menu file, 52 ... Order file, 53 ... History file, 54 ... Reader file, 91 ... Total customer total, 92 ... Male customer total, 93 ... Total number of female customers, 94 ... Total number of children's customers, 100 ... Tag memory in use.

Claims (7)

In a store management device equipped with a store visitor number storage unit that stores the number of visitors to a store that is used in a store where customers who visit the store change their clothes
A wireless tag provided on each of the outerwear;
A wireless tag reader that is provided in a passage through which a customer who changes to the outerwear passes, and detects the wireless tag provided in the outerwear that a customer passing through the passage wears;
Store visitor counting means for increasing the data in the store visitor number storage unit by one in response to the detection of the wireless tag provided in the outerwear by the wireless tag reader;
The store management apparatus characterized by comprising. In a store management device equipped with a store visitor number storage unit that stores the number of visitors to a store that is used in a store where customers who visit the store change their clothes
A wireless tag storing a unique identification code provided on each of the shoes;
A wireless tag reader that reads the identification code from the wireless tag that is provided in a passage through which the customer who changed into the outerwear passes and the customer who passes through the passage wears;
Tag information registration means for registering the identification code of the wireless tag read by the wireless tag reader;
A store visitor counting unit that increases the data in the store visitor number storage unit by one in response to reading an identification code that is not present in the identification code registered by the tag information registration unit with the wireless tag reader;
The store management apparatus characterized by comprising. In a store management device equipped with a store visitor number storage unit that stores the number of visitors to a store that is used in a store where customers who visit the store change their clothes
A wireless tag storing a unique identification code provided on each of the shoes;
A first wireless tag reader that reads the identification code from the wireless tag that is provided in the passage through which the customer who changed into the outerwear passes and the customer who passes through the passage wears;
A second wireless tag reader that is provided at a predetermined location where the outerwear worn by a customer leaving the store is returned, and reads the identification code from the wireless tag provided on the outerwear returned to the predetermined location; ,
Tag information registration means for registering an identification code of the wireless tag read by the first wireless tag reader;
Store visitor count means for increasing the data in the store visitor number storage unit by one in response to an identification code that does not exist among the identification codes registered by the tag information registering unit being read by the first wireless tag reader When,
Tag information deleting means for deleting the identification code of the wireless tag read by the second wireless tag reader from the identification codes registered by the tag information registration means;
The store management apparatus characterized by comprising. It further includes an accounting information management means for managing information on whether or not accounting is completed for each customer who visits the store,
The tag information deleting means deletes the tag information on the condition that the identification code of the RFID tag read by the second RFID tag reader is the identification code of the RFID tag provided in the footwear worn by the customer who finished accounting. The store management apparatus according to claim 3. In a store management device equipped with a store visitor number storage unit that counts the number of visitors, used in stores where customers visit the store change their clothes
A wireless tag storing a unique identification code provided on each of the shoes;
A first wireless tag reader that reads the identification code from the wireless tag that is provided in the passage through which the customer who changed into the outerwear passes and the customer who passes through the passage wears;
A table radio that reads the identification code from the wireless tag that is provided corresponding to each table on which a customer who comes to the store is seated and that is worn by a group of customers who are seated on the corresponding table. A tag reader,
Tag information registration means for registering an identification code of the wireless tag read by the first wireless tag reader;
Store visitor count means for increasing the data in the store visitor number storage unit by one in response to an identification code that does not exist among the identification codes registered by the tag information registering unit being read by the first wireless tag reader When,
Table-specific tag information storage means for storing the identification code of the wireless tag read by the table unit wireless tag reader,
Accounting table detection means for detecting the table on which the customer performing the accounting was seated,
Accounting table tag information acquisition means for acquiring, from the table-specific tag information storage means, an identification code of the wireless tag read by the table wireless tag reader provided corresponding to the table detected by the accounting table detection means; ,
Tag information deletion means for deleting the identification code of the wireless tag acquired by the accounting tag information acquisition means from among the identification codes registered by the tag information registration means;
The store management apparatus characterized by comprising. In a store management device equipped with a store visitor storage unit that stores store visitor numbers for each customer segment, such as adults and children
A wireless tag provided for each of the above-mentioned footwear prepared for each customer segment for adults, children, etc., and corresponding customer segment information recorded,
A wireless tag reader that reads the customer layer information from the wireless tag provided in the upper shoe that is provided in the passage through which the customer who changed into the outerwear passes, and the customer who passes through the passage,
A store visitor counting means for increasing the data in the store visitor number storage unit of the customer layer corresponding to the customer segment information by one by the reading of the customer segment information from the wireless tag provided on the shoe by the wireless tag reader; ,
The store management apparatus characterized by comprising. In a store management device equipped with a store visitor storage unit that stores store visitor numbers for each customer segment, such as adults and children
A wireless tag provided for each of the above-mentioned footwear prepared for each customer segment for adults, children, etc., and corresponding customer segment information recorded with a unique identification code;
A wireless tag reader that is provided in a passage through which a customer who changes to the outerwear passes, and that reads the identification code and customer layer information from the wireless tag provided in the outerwear that the customer who passes through the passage wears;
Tag information registration means for registering at least the identification code of the wireless tag read by the wireless tag reader;
Data in the store visitor number storage unit of the customer layer corresponding to the customer layer information read together with the identification information when the identification code not existing in the identification code registered by the tag information registration means is read by the wireless tag reader A means for counting the number of customers to increase the number of customers by one person,
The store management apparatus characterized by comprising.

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