JP2005085017A - Information processing apparatus and information processing method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To solve the problem in a knowledge management system, wherein when fixedly defining the specialized field of the contributor of an article, the specialized field does not necessarily match the contributed article contents, and necessary information cannot be browsed if there is mismatching. <P>SOLUTION: The specialized field of the contributor is grasped, on the basis of a browsed number of the article of the contributor or an estimation value by a third party. Visualization display by a matrix is performed so as to enable easy grasp of the specialized field. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to an information processing apparatus and an information processing method, and more particularly to an information processing apparatus and an information processing method suitable for use in a knowledge management system.

  There is a knowledge management system as one application of a client-server system using an information network such as the Internet or an intranet. In this knowledge management system, users of a plurality of client terminal devices on a network access a server and input information, knowledge, experience, etc. possessed in accordance with operation procedures and instructions presented from the server. . These pieces of input information are uploaded on the server and converted into information managed on the server. On the other hand, information on the registered / managed server is presented according to the needs of the user.

In the conventional knowledge management system, as a function to know the registered information, a function for browsing each individual registered information, a function for editing and browsing the registered information under certain conditions, etc. were prepared. .
Furthermore, there has been a knowledge management system that has a function of browsing with statistically analyzed numerical values, one step further from such a function. The numerical information statistically analyzed here is the number of registered information, the number of times of browsing for each registered information, the evaluation value for each registered information (cumulative vote value of evaluation points obtained from the viewer), The number of information registrations for each user, the number of browsing times for each user, and the like, and various ideas have been devised by the system.

Furthermore, there was an example in which the analyzed numerical information is utilized as a means for motivating system utilization. In particular, the introduction of motivational functions is very important in encouraging the activation of system utilization.
As a utilization method here, utilization of numerical analysis information as a personnel evaluation standard, ranking for each user, provision of points, privilege system by provision of points, and the like have been proposed. In addition, the privilege system by the point grant is, for example, the exchange of points, the reception of question postings, the right grant, or the like.

As described above, various attempts and functions have been conventionally made to establish a basic utilization environment. This shows how important it is to activate system utilization.
However, these drive forces are a means for directing them to “use them” and not a means for users to “motivate themselves to actively use them”. In other words, the most important thing is to create a drive force that is actively used by itself, but there has been no technology that can solve this problem.

In addition, some of the knowledge management systems currently provided and utilized are disclosed in Non-Patent Document 1 to Non-Patent Document 5. However, these knowledge management systems cannot create a drive force that is intended to be actively used.
"Knowledge Management", [online], [searched on August 11, 2003], Internet <URL: http://www.justsystem.co.jp/km/solution/sl01.html> “KnowledgeWorld”, [online], [search August 11, 2003], Internet <URL :, [online], [search August 11, 2003], Internet <URL: http: //www.necsoft .com / soft / k # world / ＞ “Electronic vein”, [online], [searched on August 11, 2003], Internet <URL: http://spd.nri.co.jp/pro/dm/index.htm> “Active Knowledge”, [online], [search August 11, 2003], Internet <URL: http://www.nec.co.jp/press/en/0211/1202.html> "Knowledge Channel", [online], [searched on August 11, 2003], Internet <URL: http://www.oracle.co.jp/KC/function/index.html>

  Generally, in a knowledge management system, when a user posts an article based on electronic information, the posted article content is stored in a database. When browsing the content of posted articles stored in this database, a search is performed by narrowing down according to the specialized field of the contributor as a function of “KnowWho” that searches for who has expertise that the viewer wants to know. Sometimes. That is, the viewer searches for the content of the posted article based on the specialized field that the information is supposed to relate to the information he / she wants to know.

As described above, even if the posted article content is searched based on the specialized field, necessary information may not be browsed. This is because the previous work contents of the contributor and the subjects majored in the education process are fixedly registered as specialized fields here. In other words, the registered specialized field and the posted article content do not necessarily match, and if they do not match, necessary information cannot be acquired, and thus it cannot be used even though there is a useful information source. In this way, the knowledge management system cannot be effectively realized.
The present invention has been made to solve the above-described problems of the prior art, the purpose of which is to increase the possibility that necessary information can be acquired and to effectively realize a knowledge management system, and It is to provide an information processing method.

  An information processing apparatus according to claim 1 of the present invention is an information processing apparatus for displaying information, wherein at least one of a plurality of classification criteria defined in advance for the information is used as an expression axis, and based on the expression axis. Visualizing means for visualizing and displaying the information (corresponding to the visualizing information transmitting unit 104 in FIG. 2). By visualizing in this way, the state of information to be displayed can be easily grasped. In this case, visualization display means not only numbers and letters but also figures, patterns, colors, etc., which are displayed in the same way as contour representations of terrain so that they can be understood and understood conceptually, sensibly and visually. Say. In particular, in the present invention, visualization is displayed in a matrix with one or more expression axes. Further, the classification standard can also be called a classification concept or an index.

  The information processing apparatus according to claim 2 of the present invention is the information processing apparatus according to claim 1, wherein the plurality of classification criteria are a personal classification standard for personal information relating to a person belonging to a predetermined group, and belonging information relating to the group to which the person belongs. Affiliation information classification criteria for, community classification criteria regarding the community to which posted articles posted by persons belonging to the group should belong, and specialized field classification criteria for specialized field information regarding the specialized fields to which the posted articles should belong And at least two of them. By visualizing and displaying such classification criteria as an expression axis, it is possible to easily understand the relationship among people, affiliations, posted article contents, and specialized fields. For example, it is possible to easily grasp the specialized field of a certain person.

  The information processing apparatus according to claim 3 of the present invention is the information processing apparatus according to claim 1 or 2, wherein the information receiving apparatus accepts posting information composed of posted article content and specialized field information to which the posted article content belongs (post acceptance in FIG. 2). And a storage unit (corresponding to the storage unit 102 in FIG. 2) for storing the posted information received by the posting receiving unit, and the visualization of the posted article content stored in the storing unit The display means classifies and visualizes the classification based on the specialized field information. By visualizing in this way, for example, the specialized field of a person is not a specialized field based on the explicit definition of the person or a third party, or instead of simply displaying a list of specialists, numerical visualization information is displayed. It can be grasped visually. In other words, the technical field of Mr. A is not fixedly defined as B as attribute information in advance, but the importance and effectiveness of the registered information, and the degree of usefulness, are determined by a third party. As a result, it is possible to grasp as the visualization information together with the numerical information what the technical field of the engineer A is in the order of the specialized fields having the highest evaluation points. In this case, for example, the specialized field information that is one of the attribute information of the posted articles is displayed as a list of technical fields of the engineer A in descending order of the points, so that the specialized field can be easily grasped. .

  The information processing apparatus according to a fourth aspect of the present invention is the information processing apparatus according to the third aspect, wherein the visualization display unit arbitrarily selects at least two of the human information, the affiliation information, the posted article content, and the specialized field information. It is characterized by being combined and displayed in a matrix. Thereby, it is possible to know who is a human resource having a certain specialized field, which is a search means of KnowWho. Furthermore, for example, it is possible to know what the technical field of a certain engineer is, so that, for example, it is possible to know how his / her specialty is evaluated by others. This is a major feature not found in the prior art.

  The information processing apparatus according to claim 5 of the present invention is the information processing apparatus according to claim 4, wherein, in the person information, the affiliation information, the posted article content, and the specialized field information, a combination to be visualized by the visualization unit is specified. In order to extract the designated content, the information processing device further includes a search unit (corresponding to the search reception unit 103 in FIG. 2) that searches the storage content of the storage unit, and the visualization display unit is provided by the search unit. The search result is visualized and displayed. By visualizing and displaying the search results, it is possible to display only the information that matches the specified conditions and easily grasp the contents.

  An information processing apparatus according to claim 6 of the present invention is based on a result of evaluation by a person who viewed contents of each posted article stored in the storage unit in any one of claims 3 to 5. At least one of the information after conversion converted into a numerical value and the information after conversion converted into a numerical value based on the number of persons who viewed the content of each posted article stored in the storage means, It is characterized by being visualized and displayed by a visualizing means. Thereby, it is possible to know who is a human resource having a certain specialized field, which is a search means of KnowWho. Furthermore, for example, it is possible to know what the technical field of a certain engineer is, so that, for example, it is possible to know how his / her specialty is evaluated by others.

An information processing apparatus according to a seventh aspect of the present invention is the information processing apparatus according to any one of the third to sixth aspects,
The visualization means includes:
When there are multiple levels in the information to be displayed, move to the at least one of the lower level and the higher level from the target level, and display the moved level,
When displaying in multiple dimensions, for multiple expression axes of interest, move from the current hierarchy of interest to another hierarchy at the same time, display the hierarchy after the move,
Replace the currently displayed expression axis with another expression axis, and display the replaced expression axis.
At least one display is performed. By moving to a lower hierarchy, you can analyze the classification structure in more detail, and by moving to a higher hierarchy, you can analyze the bird's-eye view of the classification structure, so you can analyze the knowledge information group of the knowledge management system from various viewpoints . It is possible to easily grasp the display contents by simultaneously moving a plurality of focused expression axes and visualizing them or switching the expression axes.

The information processing apparatus according to an eighth aspect of the present invention is the information processing apparatus according to the seventh aspect, wherein the posted article content is displayed in a list in the hierarchy after the movement. By displaying the posted article content in a list, it is possible to easily understand what kind of posted article exists.
An information processing apparatus according to a ninth aspect of the present invention is the information processing apparatus according to any one of the third to eighth aspects,
In the case where the visualization means displays in multi-dimensions, the expression axes other than the expression axis of interest are displayed while retaining the current expression axis hierarchy. In this way, the display contents can be easily grasped by holding and displaying other than the focused expression axis.

An information processing apparatus according to a tenth aspect of the present invention is the information processing apparatus according to any one of the third to ninth aspects,
The specialized field information to which the posted article content should belong is input by the operator during the posting operation,
At the time of the posting operation, the specialized field information input by the operator is presented with at least one of predefined information as a default value,
The default value can be changed to at least one selected from at least one information belonging to the predefined information and new information not belonging to the predefined information. In this way, appropriate specialized field information can be set by the operator, and can be easily input using default values.

An information processing apparatus according to an eleventh aspect of the present invention is the information processing apparatus according to the tenth aspect,
The default value is defined in advance as an initial value for all specialized fields for every community hierarchy definition. By doing so, the default value can be used for easy input.
An information processing apparatus according to claim 12 of the present invention is the information processing apparatus according to claim 10,
When the plurality of predefined information is information consisting of a plurality of hierarchies, the hierarchical structure can be changed, and the new information not belonging to the predefined information is information consisting of a plurality of hierarchies Is characterized in that its hierarchical structure can be newly defined. By doing so, it is possible to reorganize to a more appropriate specialized field configuration and to input more appropriate classification information.

The information processing apparatus according to claim 13 of the present invention is the information processing apparatus according to claim 3, wherein the visualization display means is a post stored in the storage means in response to designation of one of the plurality of classification criteria. Of the article contents, a list of articles related to the designated classification criteria is displayed. By visualizing the display in this way, information can be presented as if the article exists for each classification criterion, and the user does not have to perform a search operation. This improves operability.
An information processing method according to claim 14 of the present invention includes:
An information processing method for displaying information, comprising: a visualization display step of visualizing and displaying the information based on at least one of a plurality of classification criteria defined in advance for the information as an expression axis It is characterized by that. By visualizing in this way, the state of information to be displayed can be easily grasped.

An information processing method according to claim 15 of the present invention is the method according to claim 14,
The plurality of classification standards are posted by a person classification standard for personal information relating to a person belonging to a predetermined group, a belonging information classification standard for belonging information regarding a group to which the person belongs, and a person belonging to the group At least two of a community classification standard for a community to which a posted article belongs and a specialized field classification standard for specialized field information about a specialized field to which the posted article belongs. By visualizing and displaying such classification criteria as an expression axis, it is possible to easily understand the relationship among people, affiliations, posted article contents, and specialized fields. For example, it is possible to easily grasp the specialized field of a certain person.

  The information processing method according to claim 16 of the present invention is the information processing method according to claim 14 or 15, wherein in the posting acceptance step for accepting posting information consisting of posted article content and specialized field information to which the posted article content should belong, A storage step of storing the accepted posted information, wherein the posted article content stored in the storing step is classified and visualized based on the specialized field information in the visualization display step. By visualizing and displaying in this way, for example, the specialized field of a person can be grasped as a result from the visualized information instead of the specialized field based on the explicit definition of the person or a third party. In other words, the technical field of Mr. A is not fixedly defined as B as attribute information in advance, but the importance and effectiveness of the registered information, and the degree of usefulness, are determined by a third party. By evaluating, as a result, it is possible to grasp what the technical field of the engineer A is in the descending order of expertise, in the order of the specialized fields having the highest evaluation points.

An information processing method according to claim 17 of the present invention is the method according to claim 16,
In the visualization display step, at least two of the person information, the affiliation information, the posted article content, and the specialized field information are arbitrarily combined and displayed in a matrix. Thereby, it is possible to know who is a human resource having a certain specialized field, which is a search means of KnowWho. Furthermore, for example, it is possible to know what the technical field of a certain engineer is, so that, for example, it is possible to know how his / her specialty is evaluated by others.

  An information processing method according to an eighteenth aspect of the present invention is the information processing method according to the seventeenth aspect, wherein a combination to be visualized and displayed in the visualization step is specified among the human information, the affiliation information, the posted article content, and the specialized field information. In order to extract the specified content, the method further includes a search step of searching for the storage content in the storage step, and the visualization display step visualizes and displays the search result in the search step. . By visualizing and displaying the search results, it is possible to display only the information that matches the specified conditions and easily grasp the contents.

An information processing method according to claim 19 of the present invention is the information processing method according to any one of claims 16 to 18,
For each post article content stored in the storage step, the converted information converted into a numerical value based on the result of evaluation by a person who viewed the content, and the content of each post article content stored in the storage step At least one of the converted information converted into a numerical value based on the number of people who browsed is visualized and displayed in the visualization step. Thereby, it is possible to know who is a human resource having a certain specialized field, which is a search means of KnowWho. Furthermore, for example, it is possible to know what the technical field of a certain engineer is, so that, for example, it is possible to know how his / her specialty is evaluated by others.

An information processing method according to claim 20 of the present invention is the information processing method according to any one of claims 16 to 19,
In the visualization step,
When there are multiple levels in the information to be displayed, move to the at least one of the lower level and the higher level from the target level, and display the moved level,
When displaying in multiple dimensions, for multiple expression axes of interest, move from the current hierarchy of interest to another hierarchy at the same time, display the hierarchy after the move,
Replace the currently displayed expression axis with another expression axis, and display the replaced expression axis.
At least one display is performed. By moving to a lower hierarchy, you can analyze the classification structure in more detail, and by moving to a higher hierarchy, you can analyze the bird's-eye view of the classification structure, so you can analyze the knowledge information group of the knowledge management system from various viewpoints . It is possible to easily grasp the display contents by simultaneously moving a plurality of focused expression axes and visualizing them or switching the expression axes.

An information processing method according to claim 21 of the present invention is the method according to claim 20,
In the hierarchy after movement, the posted article contents are displayed as a list. By displaying the posted article content in a list, it is possible to easily understand what kind of posted article exists.
An information processing method according to claim 22 of the present invention is any one of claims 16 to 21,
In the visualization step, when displaying in multi-dimension, the expression axes other than the expression axis of interest are displayed while retaining the current expression axis hierarchy. In this way, the display contents can be easily grasped by holding and displaying other than the focused expression axis.

An information processing method according to claim 23 of the present invention is the information processing method according to any one of claims 16 to 22,
The specialized field information to which the posted article content should belong is input by the operator during the posting operation,
At the time of the posting operation, the specialized field information input by the operator is presented with at least one of predefined information as a default value,
The default value can be changed to at least one selected from at least one information belonging to the predefined information and new information not belonging to the predefined information. In this way, appropriate specialized field information can be set by the operator, and can be easily input using default values.

An information processing method according to claim 24 of the present invention provides
The default value is defined in advance as an initial value for all specialized fields for every community hierarchy definition. By doing so, the default value can be used for easy input.
An information processing method according to claim 25 of the present invention is according to claim 23,
When the plurality of predefined information is information consisting of a plurality of hierarchies, the hierarchical structure can be changed, and the new information not belonging to the predefined information is information consisting of a plurality of hierarchies Is characterized in that its hierarchical structure can be newly defined. By doing so, it is possible to reorganize to a more appropriate specialized field configuration and to input more appropriate classification information.

  The information processing method according to claim 26 of the present invention is the information processing method according to claim 16, wherein in the visualization display step, the information is stored in the storage step in response to designation of one of the plurality of classification criteria. Of the posted article contents, articles related to the designated classification criteria are displayed in a list. By visualizing the display in this way, information can be presented as if the article exists for each classification criterion, and the user does not have to perform a search operation. This improves operability.

In general, in the knowledge management system, specialized field information designated by a contributor when registering posted article content is fixedly registered as history information of the person information. Then, even if specialized field information is specified and searched, there is a possibility that appropriate information cannot be obtained. This is because specialized field information is often not appropriate at the time of user registration. Moreover, it is because the specialty that the person considers does not necessarily match the specialty that the other person evaluates. For example, it is simply a registration of specialties such as student days, and it is often different from the specialties that I am currently good at or that I am promoting in my work. This is because the current specialization may differ significantly from the initial specialization.
In contrast, in the present invention, the specialized field is not fixedly defined for a person, but the specialized field of the contributor as a result is based on the number of views and the evaluation value by the viewer as attribute information of the posted article. A mechanism that can be obtained is realized. Then, by visualizing and displaying the analysis results, it is possible to understand and grasp conceptually, sensibly and visually.

Next, embodiments of the present invention will be described with reference to the drawings. In the drawings referred to in the following description, the same parts as those in the other drawings are denoted by the same reference numerals.
FIG. 1 shows an outline of the operation of a knowledge management system using an information processing apparatus according to the present invention. In the figure, client terminals 1a, 1b,..., 1n used by people who are participating in the group, that is, users, and the server 10 are shown.

When the client terminal device 1a authenticates to the server 10 (S11), after the authentication, a genre that can be browsed and posted is presented from the server 10 to the client terminal device 1a (S12). Thereafter, when an opinion post or question post is transmitted from the client terminal device 1a to the server 10 (S13), the server 10 stores the post article content.
Furthermore, the server 10 automatically distributes an electronic mail indicating that the new arrival information has been transmitted to the client terminal devices 1b,..., 1n used by other users (S14).

Regarding the content of the article posted by the user using the client terminal device 1a, the answer to the question or the posting of the opinion is transmitted from the other client terminal devices 1b,..., 1n to the server 10 (S15), and the discussion Is performed (S16). Many discussions can be expected in this discussion.
In order to realize the above operation, a configuration as shown in FIG. 2 is required. That is, in the figure, the client terminal device 1 includes a posting transmission unit 11 for transmitting a posted article, a search instruction unit 12 for instructing search conditions and the like, and visualization information for visualizing and displaying search results and the like. The display unit 13 is included.

The server 10 also includes a posting acceptance unit 101 that receives transmitted posted articles, a storage unit 102 that forms a database that stores posted articles, a search acceptance unit 103 that accepts search conditions, and a visualization target such as a search result. The visualization information transmission part 104 which transmits the information which should be shown is comprised.
In addition, the server 10 and the client terminal devices 1a, 1b,..., 1n described above may be operated in the same company and used for their own human resource management. It may be operated to provide a human resource management service.

FIG. 3 shows an operation flow of the knowledge management system. In the figure, when the user logs in (S21), the information sharing screen is displayed (S23). However, in the case of the first login, prior registration of specialized field information and pre-registration of distribution request information are performed before shifting to the display of the information sharing screen (S22).
The specialized field information here is merely one piece of information on the personal profile, and is different from information indicating the specialty of the person as a result.

There is a possibility of shifting from the display state of the information sharing screen to the display of information transmission (S24), the display of questions (S25), and the display of search results (S26). Moreover, the usefulness evaluation (S31) about registration information may be performed.
In the search result display (S26), information transmission, discussion content display, question content and answer are also displayed. By displaying the search result, there may be a transition to information transmission display (S24), question display (S25), opinion display (S27), and instruction / request display (S28). The display may be shifted from the question display (S25) or the instruction or request display (S28) to the answer display (S29). The search result display (S26) may shift to personal attribute information browsing (S32). Here, the specialized field information is also displayed.

FIG. 4 shows a system configuration example of the knowledge management system. As shown in the figure, the server 10 includes a web server 10a, a database server 10b, and a CGI (Common Gateway Interface) 10c that serves as an interface between them. For example, Linux (trademark) is used as the OS of the server 10.
The web server 10a can be configured by using Apache, which is software for a web server, for example.

CGI is a script language that is used by being incorporated in, for example, an HTML (Hyper Text Markup Language) file, such as PHP (Hypertext Preprocessor), Perl (Practical Extraction and Report Language), i. The database server 10b is realized using, for example, PostgreSQL, which is a relational database operation language.
With these configurations, various screen displays described later, that is, visualization displays are possible. When the posting information is transmitted from the client terminal devices 1a, 1b,..., 1n used by the user to the server 10, the web server 10a receives it. The web server 10a sends the received posting information to the database server 10b, and the database server 10b stores the posting information.

Further, when a search instruction is transmitted from the client terminal devices 1a, 1b,..., 1n to the server 10, the web server 10a receives the search instruction, and a search process for the stored contents of the database server 10b is performed. The web server 10a also receives evaluations on posted article contents and user personal attribute information, and the database server 10b stores them.
(Visualization)
Visualization refers to a group of information registered on the system that allows all users to search and browse the information they need, and provides a mechanism that allows them to visually understand, understand, and use the analysis results. To do. An example for achieving such an object will be described below.

  Here, people, affiliations (attribute information of people having a hierarchical structure), specialties (special classification having a hierarchical structure), and communities (posting classification having a hierarchical structure) are assumed as index axes. For each of these, as the means for realizing the KnowWho function, the KnowWho information is generally provided from the search results for the specialized information recorded as human attribute information. On the other hand, in this system, in order to realize this, on the assumption that people's specialization changes in time series, specialized fields that can be demonstrated by requests from others (for example, bosses) change from moment to moment, The specialized information is not attributed to human attribute information, but is attribute information of posted article information.

  For example, focusing on “specialty”, from the perspective of the KnowWho function, a list of people who are highly evaluated for a certain specialty is listed and presented, and similarly, from the perspective of the KnowWho function, a person who has posted a large number of articles for a certain specialty This system provides a list search and presentation, a list search and presentation of what specialized groups a certain affiliation consists of, and a list search and presentation of what specialized information a community consists of Can be realized.

Further, focusing on “community”, it is possible to realize the present system by searching and showing what affiliation a certain community is participating in.
Furthermore, focusing on “people”, this system can search and present in which specialized field a person is highly evaluated, and search and present in which community a person is actively active. realizable.
As described above, by installing various analysis functions, it is possible to present information that can be satisfied by all the people using the information group registered on the system, and a system that can utilize the results. Can be provided.
The above functions can be used and deployed in various ways. For example, it is possible to select an appropriate person for each specialized field required when starting a project from among persons who are highly evaluated by the present system.

(Example of visualization display)
In this system, there is a function to overlook what posted articles are stored in the database. For example, a two-dimensional matrix consisting of a vertical expression axis (hereinafter simply referred to as the vertical axis) and a horizontal expression axis (hereinafter also simply referred to as the horizontal axis) is displayed and classified into each expression axis. Make a notation.
There are a plurality of classification notations here, and the definition items for each axis are written together, and the accumulation degree of the stored contents is expressed at the intersection for each definition item expressed in a vertical and horizontal two-dimensional matrix. To. Thereby, it is possible to visually grasp the accumulation degree of stored contents and the distribution state thereof. This distribution situation is a knowledge map in the knowledge management system. In other words, it provides visualization information that mimics the visual representation of the internal structure of the brain by expressing the level of knowledge as a level difference for each concept item as a contrast with the contour display of the method of expressing the geographical difference in elevation. Will be.

  FIG. 5 shows a screen display example. In the figure, the vertical axis represents communities F1, F2,..., And the horizontal axis represents specialized fields B1, B2,. On the actual display screen, the higher the brightness, the higher the number of posts or the level of the evaluation value. That is, for example, if the background color of the display screen is dark blue, the number of posts or the evaluation value level is higher as the luminance is higher, such as blue, light blue, lighter light blue, and white. A plurality of thresholds may be set in advance for the number of posts or the evaluation value, and the brightness of the number of posts or the evaluation value may be determined depending on which threshold range is entered. In this example, white is the maximum luminance, and this is normalized as 100% to express the evaluation distribution situation.

In the figure, for convenience of drawing expression, the luminance is represented by hatching density. That is, the smaller the interval between the parallel lines of hatching, the higher the luminance.
Thus, in this example, the level height is visualized by luminance. And as the number of posts and evaluation value increases, the overall luminance increases. This means that the process of forming various storage areas of the brain and the memory state (that is, the level) are imitated on the computer system and visually expressed as visualized data. This presents a process in which a user anthropomorphizes a computer system, gives wisdom, and becomes smarter every day. In other words, the definition item having a high knowledge level is expressed so that a region having high luminance is formed with respect to the background, imitating the degree of activation of the neuron model.

In addition, by performing operations on the system by a plurality of users, an anthropomorphic computer system can greatly deepen knowledge of various fields. As a result, information that the user wants to know is required for this system, and therefore, it is possible to generate a drive force that actively uses this system by the user's own intention.
Here, for example, when paying attention to the knowledge of 3 rows and 2 columns, as shown in FIG. 6, the mouse cursor is moved and the mouse cursor is overlaid on the intersection of the community F2 and the specialized field B3. Become. Then, “community F2” on the vertical axis and “special field B3” on the horizontal axis are highlighted, and the intersection is highlighted. However, in the figure, for the convenience of drawing, the highlight display is represented by a lattice pattern.

  Here, when attention is paid to the specialized field B3, a classification item of a lower layer associated with the same field appears, and a mechanism that can grasp a more detailed knowledge distribution state is provided. For example, an operation of placing the mouse cursor on the “special field B3” displayed on the screen and clicking is performed. Then, lower layer classification items B-,..., B3-n associated with the specialized field B3 are displayed in a separate window. By operating the community F2 in the same manner as in the specialized field, it is possible to display the classification items of the lower layer of the community F2 and grasp the distribution of knowledge among the lower classification items.

Furthermore, if you click the mouse cursor on the highlighted display area that is the intersection of the specialized field B3 and the community F2 in the figure, all posts included in the specialized field B3 and the community F2 will be displayed. Article titles are displayed as a list.
As described above, the contents stored in the database can be moved to the contents of the lower layer for detailed analysis, or further moved to the upper layer for a bird's-eye view evaluation in a large framework. . Such a visualization display screen can be used for the purpose of evaluating the process of knowledge formation, and various forms of use such as evaluating formed knowledge and extracting necessary knowledge are assumed. Is done.

A more specific screen display example will be described later.
(User usage screen)
The flow of the screen display of the client terminal device used by the user of this system will be described with reference to FIG. In the figure, the solid rectangle represents the display screen of the browser's parent window, the solid oval represents the display screen of the browser's child window, and the dashed rectangle represents the program processing (hidden in the browser). Yes. A solid line arrow indicates a transition state between screens, and a broken line arrow indicates a screen transition state when an e-mail is received.

  The user of this system performs the following operations while viewing the screen of the client terminal device used by the user. When this system is started up, a login screen is displayed first (G1). When the user performs a login operation while viewing this screen, the login process by the program, that is, the user is authenticated (G1a). If the authentication result is OK, the screen shifts to the top page display screen (G2). On the other hand, if the result of the authentication is NG, the display returns to the login screen (G1). Even when the logoff operation is performed on the display screen of the top page, after the logoff processing (G1b), the display returns to the display of the login screen (G1).

  On the display screen of the top page, contents accessible for each user are displayed. When a forum is selected on the display screen of the top page, the screen shifts to the main page (G3). In the main page, each screen of community middle category (category) / subcategory (theme) display (G3a), thread display (G3b), date display (G3c), top only display (G3d), keyword search (G3e) Display is possible.

It is also possible to shift from the display state of the top page to the display screen for newly arrived information (G4). Thereby, new arrival information can be referred. For example, new arrival information for the last week is displayed. Note that community information indicating what kind of community exists can be referred to on the display screen of the top page (G2a).
It is possible to shift from the main page display screen to the posted article content display screen (G7). Thereby, it is possible to browse the content of posted articles that are already stored in the database. On this posted article content display screen, it is possible to shift to a reply screen and to reply to the posted article (G8). When this reply is made, the content confirmation screen is displayed (G10), the processing program is processed (G10a), and the posting completion screen is displayed (G11). The posted article is stored in the server (G10a). Thereafter, the process proceeds from the posting completion screen to the main page (G3).

On the other hand, an e-mail indicating that a new posted article has been registered is automatically distributed to the e-mail distribution applicant (G11a).
From the posted article content display screen, it is possible to shift to a poster information screen for displaying the poster information (G7a).
Moreover, it is possible to shift from the display state of the main page to a new posting screen for posting a new article (G9). As a result, the content of the posted article can be newly created and stored in the database.

When a new post is made, it is possible to attach a file or display a type such as urgent or an answer required.
When an article is newly posted, the content confirmation screen is displayed (G10), the processing program is processed (G10a), and the posting completion confirmation screen is displayed (G11). The posted article is stored in the server (G10a). Thereafter, the main screen is reloaded, and the posting completion confirmation screen shifts to the main page (G3).
On the other hand, an e-mail indicating that a new posted article has been registered is automatically distributed to the e-mail distribution applicant (G11a).
From the main page, it is possible to shift to the search screen (G6). On the search screen, in addition to keyword search by specifying keywords, detailed search and file search can be performed by specifying various conditions as search options. The result of the search process is displayed on the search result display screen (G6a). From the search result display screen, it is possible to shift to the top page (G2) or the new arrival information screen (G4).

  From the display state of the top page, it is also possible to shift to the system management screen (G5). In the system management screen, it is possible to shift to a personal information display screen (G12) of the user, a screen (G15) for changing the delivery registration contents of the e-mail, or a screen (G16) for changing the password. . From the user personal information display screen (G12), it is possible to shift to a personal information change screen (G13) or an affiliation change screen (G14). If an operation for changing personal information or an operation for changing affiliation is performed on these screens, the process returns to the display screen for personal information (G12) through processing by the processing program (G13a).

From the screen (G15) for changing the delivery registration content of the e-mail, the screen can be shifted to a screen for determining mail delivery (G17). When a determination operation is made for mail delivery on this screen, the process returns to the screen for changing the delivery registration contents of the e-mail (G17a) through processing by the processing program (G17a).
From the password change screen (G16), it is possible to shift to a password change processing / end display screen (G18). Thereafter, the system management screen can be displayed (G5).
When an e-mail is received, as indicated by the broken line arrow, the log-in process is performed (G1a), the screen is shifted to the main page display screen (G3), and the posted article content display screen is displayed. (G7).
In addition, it is possible to shift to a help screen from any display screen, and it is possible to confirm an unclear point in operation (G19).

(Example of main page screen display)
An example of the screen display of the main page will be described with reference to FIG. In the screen shown in the figure, a main function display area RM that is always displayed on the screen, a target area RT that displays information such as posted article contents, and a hierarchy of information that should be displayed in the target area RT are operated. And an operation navigation area RS for this purpose.
In the main function display area RM, “My page”, “community”, “professional”, and “person” are displayed. When any of these is selected by a mouse operation, the corresponding content is displayed in the operation navigation area RS. The
In the main function display area RM, “list”, “map display”, “search”, “article”, “clipping”, “distribution setting”, and “new post” are displayed, and when any of these is selected by a mouse operation, Corresponding contents are displayed in the target area RT.

It is inefficient to refer to the target theme etc. by following the hierarchical structure in order. For this reason, a theme or the like that has been referred to once may be designated as “clipping” to be registered in the “My page”. By using the registered contents of the “My page”, it is possible to quickly refer to frequently referenced information from the shortcut.
Further, “access log”, “user setting”, “management system”, “help”, and “log off” are displayed in the main function display area RM, and when any of these is selected by a mouse operation, the corresponding contents are targeted. It is displayed in the area RT. By operating according to the display contents of the target area RT, the access log can be viewed, user settings can be made, management system settings can be changed, help can be used, and logoff operations can be performed.

  In FIG. 8, since “community” in the main function display area RM is selected, a hierarchical structure of “forum”, “category”, and “theme” is displayed in the operation navigation area RS. In this example, “Forum” is the upper layer, “Category” is the middle layer, and “Theme” is the lower layer. In the state shown in the figure, the target area RT displays four “Forum 1” to “Forum 4”, explanations for each forum, the number of unread and all cases, and remarks.

(Display example of individual registration information when selecting a theme)
When the “themes” and “list” in the main function display area RM are sequentially selected by the mouse operation on the display screen of FIG. 8, the display screen shown in FIG. 9 is displayed. This figure is a display example of individual registration information when a theme is selected. In the display screen of the figure, a list of posted articles belonging to the selected theme is displayed. For the list display, any one of “display for each thread”, “display in order of posted date”, “display in order of highest evaluation”, and “display in order of the number of browsing” can be selected by operating the pull-down menu P1. This example is a display example when “display for each thread” is selected.

When “Display by thread” is selected, threads are displayed in the order of the latest articles in the thread. The threads are displayed in order of the date the parent article was posted.
In the example shown in the figure, each item is listed in the order of “type”, “emergency”, “attachment”, “evaluation / viewing”, “title posting date contributor”. The highlighting of “?” In “Type” indicates that the content of the posted article is a question. The highlighted display of “Urgent” “!!!!” indicates that the posted article is urgent. The highlighting of the “attached” clip graphic indicates that an attached file exists in the article. In “evaluation / browsing”, the number of evaluations and the number of browsing are displayed numerically. “Title Posting Date Posting Person” indicates the title of the posting article, its posting date, and the name of the posting person.

(Example of matrix display of users and specialized fields)
An example in which users and specialized fields are displayed in a matrix in this system, that is, an example of two-dimensional visualization display will be described. When “person” in the main function display area RM is selected by a mouse operation and “specialized evaluation” is selected from the pull-down menu of “map display”, the display screen shown in FIG. 10 is displayed.
In the display screen shown in the figure, in the operation navigation area RS, the “affiliation” (large) “office”, the “affiliation” (medium) “department”, and the affiliation (Small) “Section / Gr” hierarchical structure is displayed. “Gr” means a group.
Since “section / Gr” in the operation navigation area RS is selected and “specialized evaluation” in the “map display” pull-down menu is selected, the target area RT includes a matrix of users and specialized fields. Will be displayed. Here, a matrix of circular figures is displayed with the user as the vertical axis and the specialized field (large) as the horizontal axis. A portion with a high evaluation value is displayed with high luminance, and a portion with a low evaluation value is displayed with low luminance.

  On the actual display screen, the higher the brightness, the higher the number of posts or the level of the evaluation value. That is, for example, if the background color of the display screen is dark blue, the number of posts or the evaluation value level is higher as the luminance is higher, such as blue, light blue, lighter light blue, and white. A plurality of thresholds may be set in advance for the number of posts or the evaluation value, and the brightness of the number of posts or the evaluation value may be determined depending on which threshold range is entered. In this example, white is the maximum luminance, and this is normalized as 100% to express the evaluation distribution situation.

However, in the same figure, the luminance is represented by hatching density for the convenience of drawing. That is, the smaller the interval between the parallel lines of hatching, the higher the luminance.
In the figure, the user U1, the user U2, the user U4,... Are arranged in this order, but since the sort process is actually performed as described later, the order is not always displayed. The same applies to the specialized field B1, the specialized field B2, the specialized field B3,. The same applies to FIG. 11 described later.

When the black triangle is clicked in the display state of FIG. 10, the screen display is scrolled in the direction of the vertex of the triangle. That is, when the right triangle is clicked, the scroll is performed in the right direction (or moved to the next page), and when the downward triangle is clicked, the scroll is performed in the downward direction (or moved to the next page). Thereby, all the parts of the matrix display can be displayed and viewed. Clicking on the upper left triangle returns to the initial display position.
When any one of the users in the target area RT is selected, the classification one level lower included in the section / Gr of the selected person is displayed. As in this example, when the user U3 is selected (S91), the contents one level lower belonging to the user U3 are displayed. In this case, the user is rearranged in the descending order of the evaluation value while maintaining the arrangement order of the specialized fields.

On the other hand, when any one of the specialized fields (large) in the target area RT is selected (S92), the specialized field (medium), which is the content one layer below the selected specialized field, is displayed. In this case, the specialized fields are rearranged in descending order of evaluation values, with the user's arrangement order unchanged.
When a circular figure present at the intersection of the matrix displayed in the target area RT is selected and clicked (S93), the corresponding user's posts classified into the corresponding specialized field (specialized field (large) in this example) Articles are displayed in a list. In this example, a list of articles posted by the user U1 is displayed. In addition, it is preferable to display a description of what list is displayed before this list display.

(Matrix display example of information registration classification and specialized field)
An example in which information registration classification and specialized fields are displayed in a matrix in this system, that is, an example of two-dimensional visualization display will be described.
When “community” in the main function display area RM is selected by a mouse operation and “specialized evaluation” is selected from the pull-down menu of “map display”, the display screen shown in FIG. 11 is displayed.
In the display screen shown in the figure, the operation navigation area RS displays a hierarchical structure of “forum”, “category”, and “theme” for the entire community. Since “category” in this operation navigation area RS is selected and “specialized evaluation” in the “map display” pull-down menu is selected, the theme and specialized fields are displayed in a matrix in the target area RT. Will be. Here, a matrix with a circular figure is displayed with the theme as the vertical axis and the specialized field (large) as the horizontal axis. A portion with a high evaluation value is displayed with high luminance, and a portion with a low evaluation value is displayed with low luminance. However, in the same figure, the luminance is represented by hatching density for the convenience of drawing. That is, the smaller the interval between the parallel lines of hatching, the higher the luminance.

When the black triangle is clicked in this state, the screen display is scrolled in the direction of the vertex of the triangle, as in FIG.
When any one of the themes in the target area RT is selected, the classification one level lower included in the selected theme is displayed. As in this example, when the theme M3 is selected (S101), the contents one hierarchy lower than the theme M3 are displayed. In this case, the themes are rearranged in the descending order of evaluation values, with the order of specialized fields remaining unchanged.

On the other hand, when any one of the specialized fields (large) in the target area RT is selected (S102), the specialized field (medium), which is the content one level below the selected specialized field, is displayed. In this case, themes and specialized fields are sorted in descending order of evaluation value.
When a circular figure present at the intersection of the matrix displayed in the target region RT is selected and clicked (S103), the corresponding theme M1 classified into the corresponding specialized field (specialized field (large) B2 in this example). Will be displayed in a list. In this example, all posted articles included in the specialized field (large) B2 in the theme M1 are displayed in a list. In addition, it is preferable to display a description of what list is displayed before this list display.

(Browsing screen display example)
A display example of the posted article browsing screen will be described with reference to FIG. As shown in the figure, the content of the posted article is displayed in a child window K1 that is displayed superimposed on the parent window W. In the child window K1, “post date”, “poster name”, “title” of the posted article, “text” of the posted article, “type” indicating whether the posted content is a question, “urgency”, “attached” File name "etc. are displayed. Clicking on the portion N where the “contributor name” is displayed, information on the poster can be viewed.

In addition, “change” is displayed in the child window K1 that the poster himself / herself is viewing, and the degree of urgency can be changed by clicking this portion H1.
In addition, the child window K1 displays evaluation selection buttons Y such as “very useful”, “helpful”, “reference level”, “not helpful”, etc. By clicking the evaluation selection button of the level to be given, the evaluation value for the posted article is given. Since this evaluation selection button Y is not displayed in the child window K1 that the contributor himself is viewing, the contributor cannot evaluate the posted article.

  In this child window K1, “clipping”, “reply”, “related article”, “print”, “send this article”, and “close” are displayed. By clicking these parts, the corresponding operation can be performed. For example, by clicking the part KR of “related article”, a thread including the article can be displayed. Further, by clicking on the “print” portion PR, a print page for printing the article can be opened.

(Post submission screen display example)
A display example of a transmission screen when an article is posted will be described with reference to FIG. For specialized fields, default values are prepared in advance, and the theme set is displayed when an article is posted. This default value can be changed by the contributor when submitting an article. For this reason, “change” and “do not change” are displayed in the child window K2, and the designation of the specialized field can be changed by clicking the “change” portion H2.
In this child window K1, “confirm”, “reset”, and “close” are displayed. By clicking these parts, the corresponding operation can be performed.
The default value prepared in advance is determined as follows. For example, an administrator is determined in advance, and appropriate ones of specialized fields set by the administrator are prepared as default values.

(Posted article search screen display example)
A search screen display example when searching for a posted article already stored in the database will be described with reference to FIGS.
When “special” in the main function display area RM is selected by a mouse operation and “search for articles” is selected from the “search” pull-down menu, the display screen shown in FIG. 14 is displayed. In the operation navigation area RS, a hierarchical structure of “special (large)”, “special (medium)”, and “special (small)” is displayed as a whole.
In the target area RT, “text search”, “attached file search”, and “evaluation search” can be designated as search conditions. As the “text search”, for example, a free word title / text, posting date, contributor name, type, and urgency can be designated. As the “attached file search”, for example, an attached file name, an attached file name using a free word, a posting date, and a contributor's name can be designated. As “evaluation search”, for example, an article with a high evaluation, an article with a large number of accesses, and a date and time can be designated.

When searching for articles, "Forum", "Category", and "Theme" can be set as search ranges.
In addition, when “Search expert” is selected from the “Search” pull-down menu, “Name”, “Affiliation”, “Evaluation”, “Number of accesses”, “Free word (profile)” are the search conditions. Can be specified. When searching for this expert, “business establishment”, “business division”, and “section / Gr” can be set as the search range.

When “person” in the main function display area RM is selected by a mouse operation and “search article” is selected from the “search” pull-down menu, the display screen shown in FIG. 15 is displayed. In the operation navigation area RS, a hierarchical structure of “business office”, “business department”, and “section / Gr” is displayed for the entire person.
In the target area RT, “text search”, “attached file search”, and “evaluation search” can be designated as search conditions. As the “text search”, for example, a title / text by a free word, a posting date, a contributor's name, a specialized field, a type, and an urgency can be designated. As the “attached file search”, for example, an attached file name, a free word title / text, a posting date, a contributor's name, and a specialized field can be designated. As the “evaluation search”, for example, an article with a high evaluation, an article with a large number of accesses, a date, and a specialized field can be designated.

When searching for articles, "Forum", "Category", and "Theme" can be set as search ranges.
In addition, when “Search Expert” is selected from the “Search” pull-down menu, “Specialized Field (Large)”, “Specialized Field (Medium)”, “Specialized Field (Small)” from the pull-down menu are used as search conditions. “Evaluation”, “Number of accesses”, and “Free word (profile)” can be designated.

When “search for people” is selected from the “search” pull-down menu, search conditions are “last name (kana)”, “first name (kana)”, e-mail address “e-mail”, “free” "Word (profile)" can be specified.
FIG. 16 shows an example in which search results are displayed in order of posting date. The figure shows a display example when “community” in the main function display area RM is selected by a mouse operation and an article in the forum is searched. In the operation navigation area RS, a hierarchical structure of “forum”, “category”, and “theme” is displayed for the entire community.

Search results for articles in the forum are displayed in the target area RT. Specifically, contents such as free words, types, and urgency levels set as search conditions are displayed.
Furthermore, by specifying the display in the order of posted date from the pull-down menu, articles that match the search condition are displayed in the order of posted date. When display is performed in descending order of evaluation and display is performed in descending order of the number of browsing by the pull-down menu, they are displayed in the specified order.

(Example of database structure)
An example of the database structure will be described with reference to FIG. As shown in the figure, the database of this example includes an article table T1, a user table T2, an affiliation table T3, a specialized table T4, and a community table T5. In each table, the item with “(P)” is the primary key (primary key) of the table.
The contents of the article table T1 are an article ID, a user ID, a specialized ID, a community ID, the number of browsing, an evaluation value, and an article content. Of these, the article ID is the primary key of the article table T1. The user ID is the ID of the user who posted the article. The specialized ID is an ID of a specialized field assigned to the article, that is, the posted article content by the user when the article is posted. The community ID is the ID of the community where the article is posted. The number of browsing is the number of users who have browsed the article. The contributors of the article themselves are not subject to this number of views. Moreover, even if the same person browses several times, the number of browsing is not added. The evaluation value is added when the viewer of the article makes an evaluation. The viewer can evaluate only once per person. The poster himself / herself cannot evaluate himself / herself.

  The contents of the user table T2 are user ID, affiliation ID, user name, and user information. Among these, the user ID is a primary key of the user table T2. The affiliation ID is an ID of a group name to which the user belongs. The user name is the name of the user himself / herself, the user information is an address, a telephone number, etc. relating to the user, and includes information related to “specialty” declared by the user. However, the "specialty" that the person declares here is different from the specialization in evaluation.

The contents of the affiliation table T3 are an affiliation ID, a parent affiliation ID, and an affiliation name. Of these, the affiliation ID is a primary key of the affiliation table T3. The parent affiliation ID is the ID of the parent when there is a parent in the user affiliation. The affiliation has, for example, a three-layer data structure. The affiliation name is the name of the department to which the affiliation belongs.
The contents of the specialized table T4 are a specialized ID, a parent specialized ID, and a specialized name. Among these, the specialized ID is a primary key of the specialized table T4. The parent specialty ID is the ID of the parent field when the parent field exists in the user's specialized field. The specialized field has, for example, a three-level data structure. The technical name is a name of a specialized field.

  The contents of the community table T5 are a community ID, a parent community ID, a community name, and community information. Among these, the community ID is a primary key of the community table T5. The parent community ID is an ID of the community when the parent exists in the community. The community has, for example, a three-layer data structure. The community name is the name of the community. Community information is information indicating the contents of the community.

  In each of the above tables, there are items associated with each other. In this example, the user ID in the article table T1 is associated with the user ID that is the primary key of the user table T2 (K1). Then, the affiliation ID in the user table T2 is associated with the affiliation ID that is the primary key of the affiliation table T3 (K2). The parent affiliation ID in the affiliation table T3 is associated with the affiliation ID which is the primary key in the same affiliation table T3 (K3).

Further, the specialized ID in the article table T1 and the specialized ID that is the primary key of the specialized table T4 are associated (K4). Then, the parent specialized ID in the specialized table T4 is associated with the specialized ID which is the primary key in the same specialized table T4 (K5).
Further, the community ID in the article table T1 is associated with the community ID that is the primary key of the community table T5 (K6). Then, the parent community ID in the community table T5 and the community ID that is the primary key in the same community table T5 are associated (K7).

(Number of posted articles viewed, evaluation value)
The number of posted articles viewed is digitized as follows, for example. For a certain user, the number of views for posted articles in the specialized field B1 is “100”, the number of viewed articles for the specialized field B2 is “2”, and the number of viewed articles for the specialized field B3 is “5”. In some cases, since it is the specialized field B1 of the article with the largest number of browsing, it can be said that the specialized field of the user is B1 with a probability of “100/107”.
In this case, for example, it is possible to perform visualization display with high and low in the order of high luminance for “special field B1”, intermediate luminance for “special field B2”, and low luminance for “special field B3”.
In addition, the evaluation value of the posted article is as follows. In the case of an evaluation that was very useful, “5” points, in the case of an evaluation that it was helpful, “3” points, in the case of an evaluation that was a reference level, “1” points, in the case of an evaluation that was not useful, “0” points If there are 10 users who rated it as helpful, 100 users who rated it useful, and 50 users who did not help, 5 × 10 + 3 × 100 + 0 × 50 = 350 points would be Become. Note that these point values are merely examples, and negative point values may be given when they are not useful.

(Example of counting method)
With reference to FIG. 18, a method of counting the number of views and the evaluation value will be described. As shown in FIG. 5A, when it is desired to know a specialized field of a certain user, the article table T1, the user table T2, and the specialized table T4 are logically combined. In this connection, the user ID that is the primary key of the user table T2 and the professional ID that is the primary key of the specialized table T4 are used.
As a result of logically combining these tables, combined data T as shown in FIG. The combined data T includes, for a certain user, a user ID, a specialized ID, a total number of browsing, a total evaluation value, a user name, and a specialized field name. This combined data T is created for all users.
Next, with respect to the combined data T shown in FIG. 5B, the user and the specialized field are sorted according to the total number of browsing or the total evaluation value, and the result is displayed in a matrix.

At the time of matrix display, as shown in FIG. 5C, the user name is arranged on the vertical axis, the specialized field is arranged on the horizontal axis, and the items are rearranged in the order of the large number of browsing. First, one of the user name and the specialized field is rearranged, and then the other is rearranged.
When the user names are rearranged in the order of the number of browsing, the one with the large number of browsing is arranged on the top and the one with the small number is arranged on the bottom. When rearranging specialized fields, the one with the largest number of viewings should be on the left and the one with the smallest number on the right. By doing so, a user and a specialized field having a larger total number of browsing are displayed toward the upper left, and a user and a specialized field having a smaller total number of browsing are displayed toward the lower right.

  When the user names are rearranged in the order of evaluation values, the one with the largest total of evaluation values is on the top and the one with the smallest sum is on the bottom. When rearranging specialized fields, the one with the largest total of the evaluation values should be on the left, and the one with the smallest total should be on the right. By doing so, users and specialized fields with a large total of evaluation values are displayed toward the upper left, and users and specialized fields with a small total of evaluation values are displayed toward the lower right.

In FIG. 5C, the user U1 to the user U3 and the specialized field B1 to the specialized field B3 are displayed in a matrix by nine circles. In the figure, a state in which the total number of browsing or evaluation values increases toward the upper left, and the total number of browsing or evaluation values decreases toward the lower right is represented by hatching density in a circle. The higher the hatching density, the larger the total number of browsing or evaluation values, and the lower the hatching density, the smaller the total number of browsing or evaluation values.
In FIG. 18, the case of performing matrix display of users and specialized fields has been described, but it is needless to say that other matrix display is possible. For example, matrix display of users and communities, matrix display of affiliations and specialties, matrix display of affiliations and communities, and matrix display of specialties and communities can be performed.

When performing matrix display of users and communities, three tables of an article table, a user table, and a community table are combined. When performing matrix display of affiliation and specialized fields, four tables of an article table, a user table, an affiliation table, and a specialized table are combined. When performing matrix display of affiliation and community, four tables of an article table, a user table, an affiliation table, and a community table are combined. When performing matrix display of specialized fields and communities, the three tables of the article table, specialized table, and community table are combined.
Also in the case of performing these matrix displays, if rearranged in the order of the number of views or evaluation values as in the case of FIG. 18, the one with the larger number of views or evaluation values is displayed toward the upper left and goes to the lower right. In accordance with this, the one having a small number of browsing or total evaluation value is displayed.

(Example of hierarchical structure)
In this embodiment, the following four axes are constructed.
(1) Community classification method: Community 3 level (2) Specialized field classification method: Specialized 3 level (3) Affiliation classification method: Department 3 level to which human resources belong (4) Human resources list: List of human resources to which they belong First, in (1) above, each field of use classification is set for knowledge, experience, and know-how, and these are classified into three layers. When such a hierarchical representation is performed, for example, a tree as shown in FIG. 19 is formed. That is, the “PC operation method” is classified as a major classification (first hierarchy), and the middle classification (second hierarchy) is classified into “application utilization”, “system operation”, and “trouble handling”. Further, in the small classification (third layer), for example, “word processor software utilization technique”, “spreadsheet software utilization technique”, “presentation software utilization technique”, etc. are set in “application utilization”.

  Similarly, in the above (2), for each specialized field, each field classification is set, and these are classified into three layers. When such a hierarchical expression is performed, for example, a tree as shown in FIG. 20 is formed. That is, “IT technology” is classified as a major classification (first hierarchy), and the middle classification (second hierarchy) is classified as “software technique”, “network technique”, and “hardware system technique”. Further, in the small classification (third layer), for example, “database technology”, “CGI technology”, etc. are set in “software technology”.

  Further, in the above (3), the human resources are classified for each affiliation. For example, a company name is defined in the major category (first hierarchy), a business unit name is defined in the middle category (second hierarchy), and a department name is defined in the minor category (third hierarchy). When such a hierarchical representation is performed, for example, a tree as shown in FIG. 21 is formed. In other words, “IT Software Co., Ltd.” is classified as a major category, and the middle category is classified as “System Division”, “Network Division”, and “Software Division”. Further, in the small classification, for example, “Network Engineering Department”, “Database Business Department”, etc. are set in “System Business Department”.

Here, for example, the following cases are conceivable as cases where the posted articles stored in advance are utilized. In other words, assuming a matrix of users and specialized fields, it is possible to analyze which specialty each department has by referring to the matrix display content shown in FIG. 5, that is, the knowledge map.
More specifically, when the database division manager develops a plan to develop a product using “AI” and considers which member of which department is to be developed as a project under what kind of cooperation, from the knowledge map It is possible to collect and organize human resources with appropriate technical areas, technical levels, expertise, and experience.

  In addition, in the case of a personnel system that highly evaluates human resources who are always active as projects from the standpoint of the collected human resources, knowledge, experience, and technology are regularly used so that the person is selected during the above organization. If the registered information has been evaluated by a third party, it will be analyzed and visualized if the neuron activity on the knowledge map is high, and the probability that the person will be selected Can be easily constructed.

(Community classification method)
As for community classification, for example, a person who is a community manager is set, and this person performs the work of defining and assigning specialized fields to the entire community classification. If people who are familiar with various specialized fields are selected as community managers, the specialized fields can be defined appropriately.
(Information processing method)
In the information processing apparatus described above, the following information processing method is realized. That is, an information processing method for displaying information, and a visualization display step of visualizing and displaying the information on the basis of at least one of a plurality of classification criteria defined in advance as the expression axis. An information processing method including this is realized. By visualizing in this way, it is possible to easily grasp the contents of information to be displayed.

  In addition, the plurality of classification criteria include, for example, a human classification criterion for human information relating to a person belonging to a predetermined group, an belonging information classification criterion for belonging information relating to a group to which the person belongs, and a group belonging to the group It includes a community classification standard for a community to which a posted article posted by a person should belong, and a specialized field classification standard for specialized field information about a specialized field to which the posted article belongs. By visualizing and displaying such classification criteria as an expression axis, it is possible to easily understand the relationship among people, affiliations, posted article contents, and specialized fields. For example, it is possible to easily grasp the specialized field of a certain person.

  A post acceptance step for accepting post information consisting of the post article content and specialized field information to which the post article content belongs, and a storage step for storing the post information accepted by the post acceptance means; The posted article content may be visualized and displayed in the visualization display step. By visualizing and displaying the search results, it is possible to display only the information that matches the specified conditions and easily grasp the contents. Of course, the search results can also be visualized and easily understood for combinations other than the above, such as combinations of specialized fields and communities, and combinations of communities and people.

  A post acceptance step for accepting post information composed of the post post content and specialized field information to which the post post content should belong; and a storage step for storing the post information accepted in the post acceptance step. The posted article contents may be classified and visualized based on the specialized field information in the visualization display step. By visualizing and displaying in this way, for example, the specialized field of a person can be grasped as a result from the visualized information instead of the specialized field based on the explicit definition of the person or a third party. In other words, the technical field of Mr. A is not fixedly defined as B as attribute information in advance, but the importance and effectiveness of the registered information, and the degree of usefulness, are determined by a third party. As a result, it is possible to grasp that the specialized field having a high evaluation point is the specialized field of the engineer A.

  In the visualization display step, at least two of the person information, the affiliation information, the posted article content, and the specialized field information are arbitrarily combined and displayed in a matrix. Thereby, it is possible to know who is a human resource having a certain specialized field, which is a search means of KnowWho. Furthermore, for example, it is possible to know what the technical field of a certain engineer is, so that, for example, it is possible to know how his / her specialty is evaluated by others.

  When the combination to be visualized and displayed in the visualization step is specified among the person information, the affiliation information, the posted article content, and the specialized field information, the storage in the storage step is performed to extract the specified content A search step for searching for contents is further included. In the visualization display step, the search result in the search step is visualized and displayed. By visualizing and displaying the search results, it is possible to display only the information that matches the specified conditions and easily grasp the contents.

  For each posted article content stored in the storage step, the converted information converted into a numerical value based on the result of evaluation by a person who viewed the content, and the posted article content stored in the storing step. At least one of the converted information converted into a numerical value based on the number of persons who browsed is visualized and displayed in the visualization step. Thereby, it is possible to know who is a human resource having a certain specialized field, which is a search means of KnowWho. Furthermore, for example, it is possible to know what the technical field of a certain engineer is, so that, for example, it is possible to know how his / her specialty is evaluated by others.

In the visualization step above,
When there are multiple levels in the information to be displayed, move to the at least one of the lower level and the higher level from the target level, and display the moved level,
When displaying in multiple dimensions, for multiple expression axes of interest, move from the current hierarchy of interest to another hierarchy at the same time, display the hierarchy after the move,
Replace the currently displayed expression axis with another expression axis, and display the replaced expression axis.
At least one display is performed. By moving to a lower hierarchy, you can analyze the classification structure in more detail, and by moving to a higher hierarchy, you can analyze the bird's-eye view of the classification structure, so you can analyze the knowledge information group of the knowledge management system from various viewpoints . It is possible to easily grasp the display contents by simultaneously moving a plurality of focused expression axes and visualizing them or switching the expression axes.

In the hierarchy after moving, the posted article contents are displayed as a list. By displaying the posted article content in a list, it is possible to easily understand what kind of posted article exists.
In the visualization step, when there are a plurality of layers in the information to be displayed, the layer is moved from the target layer to at least one of the lower layer and the upper layer, and the moved layer is displayed. In this way, the display content can be easily grasped by visualizing the display while moving between a plurality of hierarchies.

In the visualization step, when displaying in multiple dimensions, the expression axes other than the expression axis of interest are displayed while retaining the current expression axis hierarchy. In this way, the display contents can be easily grasped by holding and displaying other than the focused expression axis.
The specialized field information to which the posted article content should belong is entered by the operator during the posting operation,
At the time of the posting operation, the specialized field information input by the operator is presented with at least one of predefined information as a default value,
The default value may be changed to at least one selected from at least one information belonging to the predefined information and new information not belonging to the predefined information. In this way, appropriate specialized field information can be set by the operator, and can be easily input using default values.

The default value defines in advance one or more specialized fields as initial values in at least one hierarchical definition of the community. By doing so, the default value can be used for easy input.
When the plurality of predefined information is information composed of a plurality of hierarchies, the hierarchical structure can be changed, and the new information that does not belong to the predefined information is information composed of a plurality of hierarchies. The hierarchy structure may be newly defined. By doing so, it is possible to reorganize to a more appropriate specialized field configuration and to input more appropriate classification information.

  In the visualization display step, in response to the designation of one of the plurality of classification criteria, among the posted article contents stored in the storage step, articles related to the designated classification criteria are displayed. A list may be displayed. By visualizing the display in this way, information can be presented as if the article exists for each classification criterion, and the user does not have to perform a search operation. This improves operability.

(Characteristics of knowledge management system)
The knowledge management system realized by the information processing apparatus described above has the following characteristics. That is, as shown in FIG. 22, the entire community, the major classification (for example, “forum”), the middle classification (for example, “category”), and the minor classification (for example, “theme”) have a hierarchical structure. The posted articles belonging to each level of the community can be visualized and displayed while being classified and moved. In addition, it is possible to analyze the classification structure in detail by drilling down between the hierarchies, and to view the classification structure by drilling up in the upper direction.

Non-community users, that is, users who have a hierarchical structure such as the whole affiliation, affiliation major classification (for example, “business establishment”), affiliation classification (for example, “business department”), and affiliation minor classification (for example, “section / Gr”) Similarly, for specialized fields that have a hierarchical structure such as the entire specialty, specialized large classification “special (large)”, specialized medium classification “special (medium)”, and specialized small classification “special (small)” Visualization display is possible. Similarly, it is possible to analyze the classification structure in detail by drilling down between the hierarchies in the lower direction, and to view the classification structure by drilling up in the upper direction.
In addition, this apparatus has a new arrival posting display function, a browsing / posting function, a keyword search, a detailed search, an attached file search, and an electronic mail distribution setting function. These functions can be similarly used in any hierarchy that is visualized and displayed as described above. In addition, each function can be used while drilling through while moving between the functions.

  That is, in the case of a community, as shown in FIG. 23, all communities, major classification (for example, “forum”), middle classification (for example, “category”), minor classification (for example, “theme”), As shown by the arrows in the figure, for each posted article that has a hierarchical structure like this, drill down down between the hierarchical levels to see the classification structure in detail. You can analyze the structure and drill up in the upper direction to get an overview of the classification structure. Then, in a state where each hierarchy is visualized and displayed, the functions of search, browsing, posting, new arrival list display, and mail delivery setting can be similarly used for each hierarchy.

(Improved operability for viewing registered articles)
As shown in FIG. 24, when “article” is clicked with “forum” selected in the operation navigation area RS, a list of articles belonging to the “forum” is displayed in the target area RT. The Similarly, when “article” is clicked with “category” or “theme” selected, articles belonging to them are displayed in a list. In this case, the search is actually performed by the search reception unit 103 in FIG. 2 and the search result is displayed, but the user who performed the operation is not aware of it.

  For example, in “Forum” A1, which is a large category of communities, “Category” -1, which is a middle category, and “Post” I1 to “Subject” -1, which is a small category, in “Forum” A1, “Category” -2 posted articles “2” on “Theme” -1 and “Category” -1 posted articles on “Theme” -1 in “Forum” A2 are stored respectively. Think about the case. In this case, when “article” is clicked with “forum” A1 selected, article I1 and article I2 are displayed.

Similarly, as shown in FIG. 25, when “article” is clicked with “special (large)” selected in the operation navigation area RS, the “special (large)” is displayed in the target area RT. Articles belonging to are listed. Similarly, when “article” is clicked in a state where “special (medium)” or “special (small)” is selected, a list of articles belonging to them is displayed.
For example, the article I1 posted to the “special (small)”-1 that is the minor category of the “special (medium)”-1 that is the middle category in the “special (large)” B1 that is the major category of the specialty Article I2 posted to “special (small)”-1 which is a small classification of “special (medium)”-1 which is a medium classification in “special (large)” B2 which is a large classification of specialty, An article I3 posted to “special (small)”-1 which is a minor category of “special (medium)”-1 which is a middle category in “special (large)” B3 which is a major category of specialty Consider the case where each is remembered. In this case, when “article” is clicked in a state where “special (large)” B2, “special (medium)”-1, and “special (small)”-1 are selected, an article I2 is displayed.

Furthermore, as shown in FIG. 26, when “article” is clicked in the operation navigation area RS with “office” selected, the target area RT belongs to that “office”. A list of articles posted by people is displayed. Similarly, when “Article” is clicked in a state where “Business Division” or “Section / Gr” is selected, a list of articles posted by persons belonging to them is displayed.
For example, in the “business establishment” C1 that is a large classification of the whole person, the article I1 that is posted to the “division / Gr” -1 that is the minor classification of the “business department” -1 that is the middle classification, “the establishment” "Posting section I2 of" Business Division "-1 in" Division / Gr "-1" in C2, "Division / Gr"-in "Business Division" -1 in "Business" C2 Consider a case in which post articles I3 to 1 are stored. In this case, when “article” is clicked with “office” C2 selected, article I2 and article I3 are displayed.

As described above, originally, the posted articles I1 are all information belonging to the specialized classification at the time of registration, as if they belonged to the specialized classification, but also belong to the classification. Information can be presented as if it belongs to the information below.
In general, a list of articles is displayed by a search function, but in reality, there is a question about its utility value due to the complexity of the search operation. Therefore, in response to the designation of one of the plurality of classification criteria as described above, a list of articles related to the designated classification criteria is stored from the stored posted article contents. If the list is displayed in this manner, information can be presented as if the articles exist for each classification criterion, and the user does not have to perform a search operation.

As described above, there are various problems in the means for activating the use of the knowledge management system. When these problems are analyzed, the problem can be narrowed down to one.
In other words, the problem is that “creating a drive force that is actively used by oneself” could not be realized, and this is to be solved.
The present invention is, “This system is regarded as one person, this one person learns knowledge and simulates the process of growing smarter, this smart process, The degree of wisdom can be visually presented in real time (visualization function), multiple users can be taught, and the knowledge acquired at each point can be viewed by multiple users as well. In the meantime, it is possible to improve the operability by eliminating the search operation as much as possible. It is intended to provide a mechanism to “revitalize the use of the system by providing it without doing it.”

Therefore, a system that allows users to register their own information on a daily basis to provide a system with a high utility value from the system side, and other users should use the same in the same way. By providing services as a mechanism with high mutual use value between users, it is possible to realize a force that drives the utilization of the system on their own will.
Since this device has the features described above, if a knowledge management system is configured using this device, it can also be used for personnel selection at the start of a new project and personnel evaluation in the personnel system. Various usage forms are expected by devising the method.
In the above, the case where the knowledge management system is realized by the present apparatus has been mainly described. However, it is obvious that the present apparatus can be used when various types of information are visualized and displayed.

It is a figure which shows the outline | summary of operation | movement of the knowledge management system using the information processing apparatus by this invention. It is a figure which shows the example of a structure of the client terminal device and server which comprise the knowledge management system implement | achieved by information processing apparatus. It is a figure which shows the operation flow of a knowledge management system. It is a figure which shows the system configuration example of a knowledge management system. It is a figure which shows the example of a screen display in a knowledge management system. It is a figure which shows the example of a screen display in a knowledge management system. It is a figure which shows the flow of a screen display of a client terminal device. It is a figure which shows the example of the screen display of a main page. It is a figure which shows the example of a display of the individual registration information at the time of theme selection. It is a figure which shows the example of a matrix display of a user and an expert field. It is a figure which shows the example of a matrix display of an information registration classification | category and a specialized field. It is a figure which shows the example of a browsing screen display. It is a figure which shows the example of a posting transmission screen display. It is a figure which shows the example of a search screen display of a posting article. It is a figure which shows the example of a search screen display of a posting article. It is a figure which shows the example which displayed the search result in order of contribution date. It is a figure which shows the example of a database structure. It is a figure which shows the count method of the browsing number and evaluation value. It is a figure which shows the example of the hierarchy classification | category expression about a community. It is a figure which shows the example of the hierarchy classification | category expression about a specialized field. It is a figure which shows the example of the hierarchy classification | category expression about a human resource. It is a figure which shows the characteristic of the knowledge management system implement | achieved by information processing apparatus. It is a figure which shows the characteristic of the knowledge management system implement | achieved by information processing apparatus. It is a figure which shows an example of the display in the case of registered article browsing. It is a figure which shows the other example of the display in the case of registered article browsing. It is a figure which shows the further another example of the display in the case of registered article browsing.

Explanation of symbols

1, 1a, 1b,... 1n Client terminal device 10 Server 10a Web server 10b Database server 11 Post transmission unit 12 Search instruction unit 13 Visualization information display unit 101 Post reception unit 102 Storage unit 103 Search reception unit 104 Visualization information transmission unit RM main function display area RS operation navigation area RT target area T combined data T1 article table T2 user table T3 affiliation table T4 specialized table T5 community table

Claims (26)

  An information processing apparatus for displaying information, comprising: a visualization display means that uses at least one of a plurality of classification criteria defined in advance for the information as an expression axis, and visualizes and displays the information based on the expression axis An information processing apparatus characterized by that.   The plurality of classification standards are posted by a person classification standard for personal information relating to a person belonging to a predetermined group, a belonging information classification standard for belonging information regarding a group to which the person belongs, and a person belonging to the group The method includes at least two of: a community classification standard relating to a community to which a posted article belongs; and a specialized field classification standard relating to specialized field information relating to a specialized field to which the posted article belongs. 1. An information processing apparatus according to 1.   Posting accepting means for accepting posted information consisting of posted article content and specialized field information to which the posted article content should belong; and storage means for storing the posted information accepted by the posting accepting means; and storing in the storage means The information processing apparatus according to claim 1, wherein the posted article content is classified and visualized by the visualization display means based on the specialized field information.   4. The information processing according to claim 3, wherein the visualization display means displays in matrix form any combination of at least two of the person information, the affiliation information, the posted article content, and the specialized field information. apparatus.   When a combination to be visualized and displayed by the visualization means is specified among the person information, the affiliation information, the posted article content, and the specialized field information, the storage of the storage means is used to extract the specified content 5. The information processing apparatus according to claim 4, further comprising search means for searching for contents, wherein the visualization display means visualizes and displays a search result obtained by the search means.   For each posted article content stored in the storage means, converted information converted into a numerical value based on a result of evaluation by a person who viewed the content, and for each posted article content stored in the storage means 6. The information according to claim 3, wherein at least one of the converted information converted into a numerical value based on the number of persons browsing the content is visualized and displayed by the visualization means. The information processing apparatus described. The visualization means includes:
When there are multiple levels in the information to be displayed, move to the at least one of the lower level and the higher level from the target level, and display the moved level,
When displaying in multiple dimensions, for multiple expression axes of interest, move from the current hierarchy of interest to another hierarchy at the same time, display the hierarchy after the move,
Replace the currently displayed expression axis with another expression axis, and display the replaced expression axis.
The information processing apparatus according to claim 3, wherein at least one display is performed.   8. The information processing apparatus according to claim 7, wherein a list of posted article contents is displayed in the hierarchy after movement.   The display means according to any one of claims 3 to 8, wherein when the display means is multidimensionally displayed, the expression axes other than the expression axis of interest are displayed while retaining the current expression axis hierarchy. The information processing apparatus described in 1. The specialized field information to which the posted article content should belong is input by the operator during the posting operation,
At the time of the posting operation, the specialized field information input by the operator is presented with at least one of predefined information as a default value,
The default value can be changed to at least one selected from at least one information belonging to the predefined information and new information not belonging to the predefined information. The information processing apparatus according to any one of claims.   The information processing apparatus according to claim 10, wherein the default value is defined in advance as an initial value for all specialized fields for each community hierarchy definition.   When the plurality of predefined information is information consisting of a plurality of hierarchies, the hierarchical structure can be changed, and the new information not belonging to the predefined information is information consisting of a plurality of hierarchies The information processing apparatus according to claim 10, wherein the hierarchical structure can be newly defined.   In response to the designation of one of the plurality of classification criteria, the visualization display means lists articles related to the designated classification criteria among the posted article contents stored in the storage means. The information processing apparatus according to claim 3, wherein the information processing apparatus is displayed. An information processing method for displaying information, comprising: a visualization display step of visualizing and displaying the information based on at least one of a plurality of classification criteria defined in advance for the information as an expression axis An information processing method characterized by the above.   The plurality of classification standards are posted by a person classification standard for personal information relating to a person belonging to a predetermined group, a belonging information classification standard for belonging information regarding a group to which the person belongs, and a person belonging to the group The method includes at least two of: a community classification standard relating to a community to which a posted article belongs; and a specialized field classification standard relating to specialized field information relating to a specialized field to which the posted article belongs. 14. The information processing method according to 14.   A post acceptance step for accepting post information consisting of the post article content and specialized field information to which the post article content should belong; and a storage step for storing the post information accepted in the post acceptance step; and storing in the storage step 16. The information processing method according to claim 14, wherein the posted article content is classified and visualized based on the specialized field information in the visualization display step.   17. The information according to claim 16, wherein in the visualization display step, at least two of the person information, the affiliation information, the posted article content, and the specialized field information are arbitrarily combined and displayed in a matrix. Processing method.   When a combination to be visualized and displayed in the visualization step is specified among the person information, the affiliation information, the posted article content, and the specialized field information, the storage in the storage step is performed to extract the specified content. 18. The information processing method according to claim 17, further comprising a search step of searching for contents, wherein in the visualization display step, a search result in the search step is visualized and displayed.   For each post article content stored in the storage step, the converted information converted into a numerical value based on the result of evaluation by a person who viewed the content, and the content of each post article content stored in the storage step 19. The information according to claim 16, wherein at least one of the converted information converted into a numerical value based on the number of persons who browsed is visualized and displayed in the visualization step. Information processing method. In the visualization step,
When there are multiple levels in the information to be displayed, move to the at least one of the lower level and the higher level from the target level, and display the moved level,
When displaying in multiple dimensions, for multiple expression axes of interest, move from the current hierarchy of interest to another hierarchy at the same time, display the hierarchy after the move,
Replace the currently displayed expression axis with another expression axis, and display the replaced expression axis.
The information processing method according to claim 16, wherein at least one display is performed.   21. The information processing method according to claim 20, wherein a list of posted article contents is displayed in the hierarchy after the movement.   The display step according to any one of claims 16 to 21, wherein in the visualization step, when displaying in multi-dimensions, the expression axes other than the expression axis of interest are displayed while retaining the current expression axis hierarchy. Information processing method according to item. The specialized field information to which the posted article content should belong is input by the operator during the posting operation,
At the time of the posting operation, the specialized field information input by the operator is presented with at least one of predefined information as a default value,
The default value can be changed to at least one selected from at least one information belonging to the predefined information and new information not belonging to the predefined information. The information processing method according to any one of claims.   24. The information processing method according to claim 23, wherein the default value is defined in advance as an initial value for all specialized fields for each hierarchy definition of all communities.   When the plurality of predefined information is information consisting of a plurality of hierarchies, the hierarchical structure can be changed, and the new information not belonging to the predefined information is information consisting of a plurality of hierarchies 24. The information processing method according to claim 23, wherein the hierarchical structure can be newly defined.   In the visualization display step, in response to the designation of one of the plurality of classification criteria, among the posted article contents stored in the storage step, articles related to the designated classification criteria are displayed. The information processing method according to claim 16, wherein the information is displayed in a list.

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