JP2005033676A - Image processing apparatus - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an image processing apparatus to which the maintenance of an appropriate level can be applied by the serviceman of an appropriate level, the maintenance does not take a long time, there is no possibility that the status of the apparatus is worsened by the maintenance, and also there is no possibility that a general user gets injured or the user damages the apparatus. <P>SOLUTION: The image processing apparatus comprises means 2 and 10 for acquiring image data, and means 6a and 12 for storing the acquired image data, but does not comprise a means for processing the stored image data. In addition, the apparatus comprises a means 8 for prohibiting maintenance works for a predetermined area, an accepting means (4) for accepting identification information, a determining means 8 for determining the area of maintenance works based on the identification information accepted by the accepting means (4), and a means 8 for canceling the prohibition for a part or all of the predetermined area based on the area of maintenance works determined by the determining means 8. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to maintenance of an image processing apparatus, and relates to an image processing apparatus that maintains its state optimally by maintenance.

  2. Description of the Related Art Conventionally, in image processing apparatuses such as printers, copiers, and facsimile machines, replenishment of supplies and regular maintenance according to the number of sheets used are performed.

Patent Document 1 discloses a technique for restricting the use of an image processing apparatus by authenticating an operator. However, the maintenance of the image processing apparatus according to the technical level of the operator is not disclosed.
JP 2000-43384 A

  In conventional image processing devices, the types and structures of built-in devices that require maintenance are various, and the content of maintenance is complex. Therefore, depending on the technical level of the service person, all contents are available even if service is performed. However, there is a problem that maintenance may take a long time. In addition, if a service person with a low technical level inadvertently changes the setting of a device, a good image cannot be obtained, and there is a problem that the state of the device may be deteriorated. Furthermore, if a general user with little knowledge about the image processing apparatus carelessly performs maintenance or removal of parts, there is a problem that the general user may be injured such as a burn as well as damage to the device.

  The present invention has been made in view of the circumstances as described above, and an appropriate level of maintenance can be performed by an appropriate level of service personnel. An object of the present invention is to provide an image processing apparatus that does not cause deterioration of the state of the apparatus, and that does not cause a general user to be injured or damage the apparatus.

  An image processing apparatus according to the present invention includes a means for acquiring image data and a means for storing image data acquired by the means, and is configured to process the image data stored in the means. In the apparatus, a means for prohibiting a predetermined range of maintenance work, a reception means for receiving identification information, a determination means for determining a range of maintenance work based on the identification information received by the reception means, and the determination means are fixed And a means for canceling the prohibition of a part or all of the predetermined range based on the range of maintenance work.

  In this image processing apparatus, the technical level of a service person (maintenance worker) is authenticated, and the range in which maintenance work can be performed is limited according to the certified technical level.

  In the image processing apparatus according to the present invention, the determination unit includes a table in which a part or all of the maintenance work of the predetermined range is set for each category into which the identification information received by the reception unit is classified into a plurality of categories. A range of maintenance work is determined based on the identification information received by the receiving unit and the table.

  This image processing apparatus is provided with a table in which a part or all of the maintenance work in a predetermined range is set for each category in which the identification information received by the receiving means is classified into a plurality of categories. The scope of maintenance work is limited according to the certified technical level.

  The image processing apparatus according to the present invention is characterized in that the maintenance work in the predetermined range includes adjustment work for a portion that requires adjustment, setting work for a portion that requires setting, and attachment / detachment work of a part.

  In this image processing apparatus, the range in which maintenance work is prohibited includes adjustment work for a part that requires adjustment, setting work for a part that requires setting, and part attachment / detachment work.

  An image processing apparatus using an electrophotographic system is configured such that various things such as exposure, development, transfer, and fixing can be adjusted in terms of hardware or software, and a person who possesses special knowledge performs maintenance. As a result, a good image can be obtained. However, in a conventional image processing apparatus, when a code used by a service person or the like is input without identifying an operator, a simulation mode is set and all software settings are possible. For this reason, even a complicated setting item that cannot be adjusted depending on the technical level can be adjusted by a general user. However, in particular, color shift and color balance of a color image processing apparatus require a high technical level even for service personnel.

  In addition, in conventional image processing apparatuses, hardware components can be attached and detached by using a simple tool (sometimes not using a tool) to remove important components for image formation, even for general users. I can do it. In such a case, the photoconductor may be damaged, or the photoconductor may be exposed to light to deteriorate the photoconductor. In the case of a fixing device, the user may be burned due to high temperature.

  In addition, with regard to option mounting, there are cases where a security level desired by the user cannot be obtained unless a person who has reached a predetermined technical level, such as a security kit, performs installation setting.

  Therefore, in the image processing apparatus according to the present invention, safe and optimum maintenance is possible by identifying the technical level of the user (serviceman and general user) and changing the operable range according to the technical level. .

  The image processing apparatus according to the present invention is characterized in that the setting contents of the table differ depending on the performance.

  In this image processing apparatus, the table settings differ depending on the performance (monochrome, color, low-end machine, high-end machine, presence / absence of options, etc.).

  Even for image processing devices, the complexity of configuration and control operations varies depending on the presence of copiers, printers, facsimiles, black and white, color, low-end machines, high-end machines, and options. By setting the level, it is possible to set an optimum device.

  The image processing apparatus according to the present invention further includes means for changing the setting contents of the table, and the setting contents should be changed according to the application.

  In this image processing apparatus, the setting contents of the table are changed depending on the application (whether main printing is full-color printing or monochrome printing).

  Whether it is the same image processing apparatus or its application, for example, a color image forming apparatus, whether to perform printing mainly in full color, mono color or monochrome, the location of the image forming apparatus, the contents of work Depends on etc. Therefore, by setting a service level suitable for the application, it is possible to perform optimum maintenance without taking unnecessary cost and time.

  The image processing apparatus according to the present invention is characterized in that the maintenance work in the predetermined range includes a part replacement work.

  In this image processing apparatus, replacement of parts and units is restricted according to the technical level of the service person.

  In an image processing apparatus using an electrophotographic system, even a general user can use an optical system and a fixing device, which are important components for image formation, by using a simple tool (sometimes not using a tool). Can be exchanged. In such a case, the photoconductor may be damaged, or the photoconductor may be exposed to light to deteriorate the photoconductor. In the case of a fixing device, the user may be burned due to high temperature. In addition, with regard to option mounting, there are cases where a security level desired by the user cannot be obtained unless a person who has reached a predetermined technical level, such as a security kit, performs installation setting. Therefore, by identifying the technical level of the user (serviceman and general user) and changing the exchangeable range according to the technical level, safe and optimum maintenance can be performed.

  An image processing apparatus according to the present invention, a diagnostic means for diagnosing a problem that has occurred, a means for specifying the classification including the maintenance work that should correspond to the malfunction, based on a result diagnosed by the diagnostic means and the table, It further comprises means for notifying the classification specified by the means and the result.

  In this image processing apparatus, when a trouble occurs, the technical level of a service person necessary for solving the trouble is displayed.

  As a result, it is possible to inform the minimum required technical level of the serviceman from the diagnosis result of the trouble, and it is possible to call a serviceman who can deal with the trouble, and appropriate maintenance can be performed at an early stage.

  The image processing apparatus according to the present invention is based on a maintenance history storage unit that stores a history of maintenance work, a result of diagnosis by the diagnosis unit when a failure occurs, and a history stored by the maintenance history storage unit, The apparatus further comprises means for specifying a maintenance worker to be called, and means for notifying the result to the maintenance worker specified by the means.

  This image processing apparatus has a past maintenance history, and if the current trouble is the same as the past maintenance, a service person who has performed maintenance in the past is called.

  Even if trouble maintenance is performed, it is impossible to grasp the status of the previous maintenance, but if there is a location where the previous maintenance was performed, the previous trouble situation can be obtained by calling the same service person. Since the service person who grasps up to can perform maintenance, optimum maintenance is possible.

  According to the image processing apparatus of the present invention, the technical level of a service person is identified, and maintenance is permitted within a range corresponding to the technical level. Therefore, an appropriate level of maintenance can be performed by an appropriate level of service person. It is possible to realize an image processing apparatus that does not require a long time for maintenance, does not deteriorate the state of the device, and does not cause injury to the general user or damage the device. I can do it.

  The image processing apparatus according to the present invention enables safe and optimal maintenance.

  According to the image processing apparatus of the present invention, an optimum apparatus setting can be performed by setting a maintenance level suitable for the performance.

  According to the image processing apparatus of the present invention, by setting a service level suitable for the application, it is possible to perform optimum maintenance without taking unnecessary cost and time.

  According to the image processing apparatus of the present invention, the technical level of the user (serviceman and general user) is identified, and the exchangeable range of parts and units is changed according to the technical level, thereby making it safe and optimal. Maintenance is possible.

  According to the image processing apparatus according to the present invention, it is possible to inform the minimum technical level of a service person required from the diagnosis result of a trouble, it is possible to call a service person capable of dealing with the trouble, and appropriate maintenance can be performed early. It becomes possible.

  According to the image processing apparatus of the present invention, if it is a place where maintenance was performed last time, a serviceman who has grasped the previous trouble situation can perform maintenance by calling the same serviceman. Optimum maintenance is possible.

  Hereinafter, the present invention will be described with reference to the drawings showing embodiments thereof.

  FIG. 1 is a block diagram showing a schematic configuration of a digital multi-function peripheral which is an embodiment of an image processing apparatus according to the present invention. The digital multifunction device 1 includes an image reading unit 2, an operation unit 4, an image forming unit 6, a device control unit 8, a communication unit 10, a hard disk 12, and a management unit 14.

  The image reading unit 2 is a means for acquiring image data, and includes, for example, a CCD (Charge Coupled Device) reading unit 2 a. The image reading unit 2 reads the image data and supplies it to the image forming unit 6.

  The operation unit 4 includes an input unit 4a (accepting unit) having various input keys and a display unit 4b having a display unit such as an LCD (Liquid Crystal Display), and an operation signal for operating the digital multi-function peripheral 1. Is received and given to the device control unit 8, and its operation conditions and the like are displayed.

  The image forming unit 6 uses a volatile memory 6a that temporarily stores image data from the CCD reading unit 2a, the communication unit 10, and the hard disk 12, and an image data stored in the memory 6a (a storage unit). And a printing unit 6b such as an LSU (laser scanning unit).

  The management unit 14 includes a table 14a in which the range of maintenance work is defined for each technical level (classification) of the maintenance worker, and a maintenance history storage unit 14b (maintenance history storage unit) that stores a history of maintenance work. It is connected to the device control unit 8 to manage the entire digital multi-function peripheral 1 and manage unnecessary data deletion processing and the like.

  The communication unit 10 is a means for acquiring image data and controls communication through the network NW.

  A personal computer 9 for maintenance service installed in the service center 7 of the digital multi-function peripheral 1 is connected to the network NW.

  The hard disk 12 stores the image data from the memory 6a.

  The device control unit 8 (prohibiting means, determining means, and releasing means) is connected to the image reading unit 2, the operation unit 4, the image forming unit 6, the communication unit 10, and the hard disk 12, and controls these units.

  When the digital multifunction device 1 is used as a copying machine, the image data of the original read by the image reading unit 2 is copied to a sheet by the image forming unit 6 and output.

  In the image reading unit 2, the CCD reading unit 2a electronically reads an image of the original set at the reading position. The read image data of the original is formed as an output image on the memory 6 a and temporarily stored in the hard disk 12. When there are a plurality of documents, the reading and storing operations are repeated.

  Thereafter, based on the processing mode instructed from the operation unit 4, the image data stored in the hard disk 12 is sequentially read out at an appropriate timing and sent to the memory 6a. Then, the image data is transferred from the memory 6a to the printing unit 6b in accordance with the writing timing of the printing unit 6b.

  Similarly, when printing a plurality of read image data, the output image is similarly stored as an output image in the hard disk 12 in units of pages, sent from the hard disk 12 to the memory 6a according to the output mode, and repeated for the number of output sheets. The data is transferred to the printing unit 6b in accordance with the writing timing of the printing unit 6b.

  When the digital multifunction peripheral 1 is used as a printer, the image data received by the communication unit 10 is printed on a sheet by the image forming unit 6 via the memory 6a and the like and output.

  The communication unit 10 is connected to the network NW via a communication cable or the like, and receives image data from devices such as the personal computers 3 and 5 connected on the network NW. The image data received by the communication unit 10 is sent to the memory 6a page by page as image data to be output, and is temporarily stored in the hard disk 12. Then, it is sent again from the hard disk 12 to the memory 6a and transferred to the printing unit 6b in the same manner as when used as a copying machine.

  When the digital multi-function peripheral 1 is used as a network scanner, image data of a document read by the image reading unit 2 can be transmitted from the communication unit 10 to any personal computer 3 or 5 via the network NW. I can do it. Also in this case, the image data of the original is read by the CCD reading unit 2a of the image reading unit 2. The read image data is formed as an output image on the memory 6 a and is temporarily stored in the hard disk 12. Then, it is sent again from the hard disk 12 to the memory 6a, and after establishing communication with the transmission destination instructed from the operation unit 4, it is transmitted from the communication unit 10 to the target transmission destination. Further, the communication unit 10 is connected to a telephone line other than the network, and the same operation is performed when the digital multi-function peripheral 1 is used as a facsimile.

  Here, the digital multifunction device 1 having the hard disk 12 is described as a storage device for temporarily storing image data. However, the digital multifunction device 1 is not limited to the hard disk 12 and is stored even if it is removed from the apparatus main body. The same applies to a case in which a non-volatile memory that can hold stored image data, a memory with a backup function, or other storage device (medium) using a magnetic storage medium is provided. Is possible.

  Each component of the digital multi-function peripheral 1 is controlled by the device control unit 8. The device control unit 8 monitors the instruction operation from the input unit 4a such as a tablet and a key group provided in the operation unit 4, and displays the instruction. Information to be notified to the user, such as information relating to the state of the digital multi-function peripheral 1, is appropriately displayed by the unit 4 b. The management unit 14 manages information about each component controlled by the device control unit 8, and the device control unit 8 controls the operation of the entire digital multi-function peripheral 1 based on the information. .

  FIG. 2 is an explanatory diagram showing the operation unit 4 in detail.

  The operation unit 4 (operation panel) includes the input unit 4a and the display unit 4b as described in FIG. The display unit 4b is composed of a dot matrix type liquid crystal panel 21, and displays in detail the information that the digital multi-function peripheral 1 should inform the user. The liquid crystal panel 21 is provided with a transparent touch panel on the screen. When the user operates the touch panel according to information displayed on the liquid crystal panel 21, the operation information is input as instruction information. It also functions as a part of the input unit 4a.

  In addition, the input unit 4a has a key group arranged adjacent to the liquid crystal panel 21, a start key 16 for instructing a copy start, a clear all key 17 for interrupting a process being executed, an instruction A clear key 18 for clearing the contents of the selected mode, a ten key 22 for instructing the number of copies, a switching key 23a, 23b, 23c for each mode, a user setting key 24, and the like are included.

  The operation of the digital multi-function peripheral 1 having such a configuration will be described below.

  In the following description, a copy operation is described in which image data of a document is read and the read image data is copied onto a sheet and output. However, when the digital multi-function peripheral 1 is used as a printer and an image read as a scanner. The same processing is performed when used as a transmission device such as a facsimile or network scanner for transmitting data.

  3-5 is explanatory drawing which shows the screen of the liquid crystal panel 21 for demonstrating the content of a key operator program.

  The key operator program is a program for a serviceman (maintenance worker), an administrator, etc. to perform basic settings of the digital multi-function peripheral 1. As shown in FIG. 4, a general user can use a key operator code (password). Is protected from changes.

  In the conventional key operator program, all settings can be made when a specific password is input, and all settings can be changed even by a person with little knowledge of the digital multi-function peripheral 1. Was possible.

  Although not shown, the digital multi-function peripheral 1 has a “simulation function”. The “simulation function” is used for grasping the operation status of the digital multi-function peripheral 1, finding the fault location / cause, various settings / adjustments, and used by service personnel when optimizing the digital multi-function peripheral 1, troubleshooting and setting options It is.

  Conventionally, even with these “simulation functions”, it is possible to operate the “simulation function” by using a special operation method notified to the service person. Regardless of the level, it was possible to operate uniformly.

  In the digital multi-function peripheral 1, when a user selects a maintenance mode such as a key operator program or a simulation by operating an operation panel as shown in FIG. 3 as in the prior art, the display unit 4b causes a display as shown in FIG. A password (identification information) for authenticating the serviceman level is required.

In this state, when a password is entered and the entered password is authenticated,
An operation screen of the key operator program as shown in FIG. 5 is displayed.

  Instead of the password, identification information indicating the physical characteristics of the service person such as a fingerprint or a voiceprint may be used. In that case, the digital multi-function peripheral 1 is provided with a fingerprint reading device or a voiceprint identification device.

  In parallel with the above-described screen display of the liquid crystal panel 21, as shown in the flowchart of FIG. 6, when the password is input from the service person (S20), the device control unit 8 authenticates (determines the technical level of the service person. (S22). Next, the device control unit 8 reads out maintenance-related information (table) from the management unit 14 (or a server (not shown) connected to the network NW) (S24), reads the information and authenticates (S22) the technical level of the service person Based on the above, an allowable maintenance range of the digital multi-function peripheral 1 is determined (S26).

  The device control unit 8 releases the operation prohibition state of the parts and units according to the determined maintenance allowable range, and permits the serviceman to perform maintenance within the allowable range (S28).

  The password includes numbers or symbols for identifying the technical level of the service person in the upper or lower two digits, and when the service person inputs the password, the digital multi-function peripheral 1 becomes the service person's The technical level can be identified.

  In addition, as shown in the chart of FIG. 8, the maintenance information indicating the maintenance allowable range is a table indicating a service possible range according to the serviceman weight (serviceman technical level setting) included in the password. Stored in the format.

  This maintenance information includes information regarding adjustment work for a portion that requires adjustment, setting work for a portion that requires setting, parts constituting the digital multi-function peripheral 1, attachment / detachment work, replacement work, and mounting work of optional parts. include. The setting in the maintenance information can be changed according to the use status, purpose, performance, or the like of the digital multi-function peripheral 1.

  In addition, the image processing apparatus is composed of various parts and units, and there is a risk that the parts and units may be damaged by inadvertently attaching or detaching the parts or units, or that a high temperature part may be touched during work. Is predicted.

  Therefore, regarding the attachment and detachment of components and units, it is possible to prevent the components and units from being damaged by setting a serviceman level and limiting the range of attachment and detachment of components and units according to the level.

  The prohibition state of the adjustment work and the setting work is set by the lock mechanism of the parts and units. These prohibition states are released by releasing the lock mechanism.

  The state of prohibiting the removal of parts and units is set by operating (or stopping) a solenoid or a motor or the like provided for each part and unit. In these prohibited states, the digital multifunction peripheral 1 side determines the technical level of the serviceman from the password input by the serviceman or a special operation input according to the technical level of the serviceman, and according to the level. It is released by stopping (or operating) a solenoid or a motor provided for each component and unit. Thereby, it is possible to perform attachment / detachment control of parts and units according to the technical level of the service person.

  Further, the digital multifunction device 1 is configured to pull out the parts and units toward the front after releasing the operation prohibition state of the lock mechanism and the pressing portion of the parts and units in order to easily perform maintenance and removal of the parts. Maintenance is performed with the parts and units pulled out. Moreover, it is possible to take out the component and the unit by further pulling out the component and the unit from the pulled out state.

  In view of this, it may be possible to prohibit parts and units from being pulled out depending on the level of the user or service person, but there are cases where it is not good to prohibit the parts and units from being pulled out. For example, assuming that the general user removes the fixing device, since the general user has a low level of knowledge about the digital multi-function peripheral 1, removal of the fixing device is prohibited in order to avoid dangers such as burns. However, in order for a general user to check the state of the paper jammed by the fixing device (fixing roller unit), it is necessary to pull out the fixing device for confirmation.

  Therefore, the general user is allowed to pull out to check the status of parts and units, and by prohibiting the replacement of parts, the general user can grasp the status of the device, Since replacement of parts and units can be prohibited, the state of the apparatus can be maintained without damaging the parts.

  When an abnormality (failure) occurs in the digital multi-function peripheral 1, the diagnostic function provided in the digital multi-function peripheral 1 can detect the abnormal location and abnormal state of the digital multi-function peripheral 1 as shown in the flowchart of FIG. Is diagnosed (S2). The device control unit 8 derives the content of the necessary maintenance from the result of the diagnosis by the diagnostic function, and refers to the table 14a as shown in the diagram of FIG. 8 based on the content of the maintenance (S4), The technical level (classification) of the service person corresponding to the content is specified (S6).

  The device control unit 8 notifies the diagnosis result (S2) and the technical level (S6) of the identified service person from the display unit 4b (S8), so that the service person who has arrived performs appropriate maintenance. Therefore, it is possible to prevent time loss and to perform optimum maintenance.

  Further, the device control unit 8 stores the abnormality occurrence state and the maintenance status (maintenance history) in the maintenance history storage unit 14b, and refers to the maintenance history based on the diagnosis result (S2) (S10).

  Thereby, if the abnormality which occurred this time is a trouble similar to the abnormality which occurred in the past, the equipment control part 8 can specify the service person (maintenance worker) who performed maintenance in the past (S12). In addition, the communication unit 10 is notified of the diagnosis result (S2) and the identified service person (name or personal code) (S12) to the personal computer 9 of the service center 7 through the network NW, and the identified service person is identified. Call (S14). Therefore, a service person who knows the state of the digital multifunction peripheral 1 can perform maintenance, and efficient maintenance is possible.

  Further, even in the case of an image processing apparatus, the structure and control operation differ depending on the performance of high-grade machines, low-grade machines, color, monochrome, copying machines, printers, facsimiles, and the like. By performing the setting, optimum maintenance can be performed.

  Further, when a facsimile function or a security function is installed as an option, special (advanced) settings are required. For example, when installing the facsimile function, special equipment and knowledge are required, such as setting the transmission / reception level according to the state of the communication line, and the adjustment / setting contents of the equipment and the difficulty of installing options Accordingly, the optimum adjustment and setting can be performed by setting the technical level of the service person performing the maintenance.

  Even if the image processing apparatus has the same function and model, there are many uses for printing binary images and many uses for printing multi-value images. In the case of a color image processing apparatus, full-color printing is possible. There are many uses, or there are many uses of mono-color printing. Even in a monochrome image processing apparatus, when a large number of multi-valued images and full-color images are processed and printed, it is necessary to make advanced adjustments and settings of the apparatus because high-quality printing results are required. . In such a case, it is possible to adjust and set an optimal apparatus suitable for the user's request by setting the technical level of the service person according to the use environment and application described above.

1 is a block diagram showing a schematic configuration of a digital multi-function peripheral that is an embodiment of an image processing apparatus according to the present invention. FIG. 2 is an explanatory diagram illustrating in detail an operation unit of the digital multifunction peripheral illustrated in FIG. 1. It is explanatory drawing which shows the screen of the liquid crystal panel for demonstrating the content of a key operator program. It is explanatory drawing which shows the screen of the liquid crystal panel for demonstrating the content of a key operator program. It is explanatory drawing which shows the screen of the liquid crystal panel for demonstrating the content of a key operator program. 3 is a flowchart illustrating an example of an operation of a digital multi-function peripheral that is an embodiment of an image processing apparatus according to the present invention. 3 is a flowchart illustrating an example of an operation of a digital multi-function peripheral that is an embodiment of an image processing apparatus according to the present invention. 3 is a table showing an example of information (table) related to maintenance that the management unit of the digital multi-function peripheral shown in FIG. 1 has.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Digital multifunction device 2 Image reading part (Acquisition means)
2a CCD reading unit 3, 5, 9 Personal computer 4 Operation unit (accepting means)
4a Input unit (accepting means)
4b Display unit 6 Image forming unit 6a Memory (memory means)
6b Printing section 7 Service center 7
8 Device control unit (prohibiting means, determining means, releasing means)
10. Communication unit (means for acquiring)
12 Hard disk (Means to store)
14 management section 14a table 14b maintenance history storage section (maintenance history storage means)
21 LCD panel NW network

Claims (8)

In an image processing apparatus comprising: means for acquiring image data; and means for storing image data acquired by the means, and the image data stored in the means is to be processed.
A means for prohibiting maintenance work within a predetermined range; a receiving means for receiving identification information; a determination means for determining a range of maintenance work based on the identification information received by the receiving means; and a maintenance work determined by the determination means. An image processing apparatus comprising: means for canceling prohibition of a part or all of the predetermined range based on the range.   The determination means includes a table in which a part or all of the maintenance work of the predetermined range is set for each category in which the identification information received by the reception means is classified into a plurality of categories, and the identification information received by the reception means and The image processing apparatus according to claim 1, wherein a range of maintenance work is determined based on the table.   The image processing apparatus according to claim 1, wherein the maintenance work in the predetermined range includes an adjustment work for a portion that requires adjustment, a setting work for a portion that requires setting, and a component attachment / detachment work.   The image processing apparatus according to claim 2, wherein the setting contents of the table differ depending on the performance.   The image processing apparatus according to any one of claims 2 to 4, further comprising means for changing the setting contents of the table, wherein the setting contents are changed in accordance with the application.   The image processing apparatus according to claim 1, wherein the maintenance work in the predetermined range includes a part replacement work.   Diagnosis means for diagnosing a malfunction that has occurred, means for identifying the section including maintenance work that should correspond to the malfunction, based on a result diagnosed by the diagnosis means and the table, a section identified by the means, and the result The image processing apparatus according to any one of claims 2 to 6, further comprising means for informing the user.   Maintenance history storage means for storing a history of maintenance work, and means for specifying a maintenance worker to be called based on a result diagnosed by the diagnosis means and a history stored in the maintenance history storage means when a failure occurs The image processing apparatus according to claim 7, further comprising: means for notifying the maintenance worker specified by the means of the result.

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