JP2004355547A - Receiving system, reception method, reception server and reception program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a receiving system by which recipient can prepare for reception, without having to keep users waiting over a long time. <P>SOLUTION: The reception system has a transmission method 4 which transmits users and a reception server 1, which processes receiving services which is users by the users connected to the transmission method 4 via a network 5. The transmission method 4 consists of a first reception information creation method, a first location information creation method and a sending method. The first reception information creation method creates the first reception information, including the first service identification information which identifies the service which is requested by the users. The first location information creation method creates the first location information, including location information concerning with the location of the transmission method. The transmission method sends the first reception information and/ or the first location information to the reception server. The reception server 1 has the reception method which receivers the first reception information and/ or the first location information from the transmission method. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a reception system, a reception method, a reception server, and a reception program.
[0002]
[Prior art]
With reference to FIG. 1, a description will be given of a conventional flow from the movement of an outpatient to a medical examination using a pick-up bus operated by a hospital or the like, with reference to FIG. FIG. 1 is a conceptual diagram for explaining a series of flows from the movement of an outpatient to a medical examination in the related art.
[0003]
As shown in FIG. 1, an outpatient who comes in using a pick-up bus operated by a hospital or the like submits a consultation ticket or the like to a reception of a target medical department, and waits for a waiting room until a turn of his / her consultation comes. I was waiting for my turn and had been consulted.
[0004]
On the other hand, when a patient submits a consultation ticket or the like to the reception of a medical department by a patient, the hospital has made advance preparations for a consultation such as preparing a chart of the patient.
[0005]
In addition, by cooperating with such a transportation bus or other transportation means such as a public transportation (for example, a train), for example, a patient who has made a reservation via the Internet can receive a transportation bus at any time and at any time. There is also known a reservation system for notifying a patient whether or not to take a ride (for example, see Patent Document 1).
[0006]
[Patent Document 1]
JP 2001-265882 A
[0007]
[Problems to be solved by the invention]
However, the conventional system using the transfer bus shown in FIG. 1 has a problem that, for example, when a hospital is crowded, the patient has to wait for a long time from receiving a reception to receiving medical treatment. There was also a problem that the hospital could not prepare for medical examination such as preparing medical records in advance.
[0008]
Further, in the reservation system described in Patent Document 1, there is no guarantee that a patient who has made a reservation always visits a hospital. For example, when it rains, a patient who does not visit a hospital despite having made a reservation is not guaranteed. There was a problem. If a patient does not appear at the hospital without canceling, despite having made an appointment in this way, for example, a person in the hospital must manually cancel the appointment. There was a problem that could not be done.
[0009]
The present invention has been made in view of the above points, and has as its object to provide a reception system, a reception method, a reception server, and a reception program that can prepare for reception on the reception side without making the user wait for a long time. Aim.
[0010]
[Means for Solving the Problems]
Therefore, in order to solve the above-mentioned problem, the invention according to claim 1 performs a process related to a transportation means for transporting a user and a reception of a service used by the user connected to the transportation means via a network. A receiving server that performs first receiving information including first service identification information for identifying a service requested by the user; First position information creating means for creating first position information including position information relating to the position of the transportation means, and transmitting means for transmitting the first reception information and / or the first position information to the reception server; Wherein the reception server includes a receiving unit that receives the first reception information and / or the first position information from the transportation unit.
[0011]
According to the first aspect of the present invention, it is possible to provide a reception system capable of preparing the reception side for reception in advance without making the user wait for a long time.
[0012]
The transportation means corresponds to, for example, a shuttle bus described later. The first reception information corresponds to, for example, temporary reception information described later. The first position information corresponds to, for example, bus position information described later.
[0013]
In the invention according to claim 2, the reception server refers to a patient information storage unit that stores information on a patient based on the first reception information received by the reception unit, and the reception server uses the information. A reception information creating unit that creates second reception information including second service identification information for identifying a service that has permitted the service.
[0014]
According to the second aspect of the present invention, it is possible to create the second reception information including the second service identification information for identifying the service permitted to be used by the reception server.
[0015]
The second reception information corresponds to, for example, reception information described later. The patient information storage means corresponds to, for example, a patient DB described later.
[0016]
In the invention according to claim 3, the first reception information and / or the second reception information further include user identification information for identifying the user and / or transportation means identification information for identifying the transportation means. It is characterized by including.
[0017]
According to the invention described in claim 3, a patient information storage unit that stores information on a patient based on the user identification information included in the first reception information and / or the second reception information is referred to, It can be associated with the first position information or the like based on the transportation means identification information included in the first reception information and / or the second reception information.
[0018]
The user identification information corresponds to, for example, a patient ID described later. The transportation means identification information corresponds to, for example, a bus ID described later.
[0019]
The invention according to claim 4, wherein the reception server refers to an operation information storage unit that stores information related to the operation of the transportation unit based on the first position information received by the reception unit, It is characterized by further comprising arrival schedule information creation means for creating arrival schedule information including the scheduled arrival time of the transportation means.
[0020]
According to the invention described in claim 4, it is possible to create arrival schedule information including the estimated arrival time of the transportation means.
[0021]
The arrival schedule information corresponds to, for example, bus arrival schedule information described later. The operation information storage means corresponds to, for example, a bus route DB 42 described later.
[0022]
The invention according to claim 5 is characterized in that the arrival schedule information creating means calculates the expected arrival time of the transportation means each time the first position information is received from the transportation means, and updates the arrival arrival information. Alternatively, it is newly created.
[0023]
According to the invention described in claim 5, the arrival schedule information can be updated or newly created each time the first position information is received from the transportation means.
[0024]
The invention according to claim 6 is characterized in that the reception server further includes a use order management unit that manages a use order of the service by the user based on the arrival schedule information and the second reception information. And
[0025]
According to the invention described in claim 6, the use order of the user can be managed.
[0026]
Also, in the invention according to claim 7, the use order management means creates third reception information including service use reservation information related to the use reservation of the service based on the arrival schedule information and the second reception information. It is characterized by doing.
[0027]
According to the invention described in claim 7, the third reception information including the service use reservation information can be created.
[0028]
The service use reservation information corresponds to, for example, medical treatment reservation information described later. The third reception information corresponds to, for example, reception information in each medical department described below.
[0029]
In addition, the invention according to claim 8 is a reception apparatus having a transportation means for transporting a user, and a reception server connected to the transportation means via a network and performing processing relating to reception of a service used by the user. A reception method in a system, wherein the transportation means creates first reception information including first service identification information for identifying a service requested by the user, and the transportation means. A first position information creating step of creating first position information including position information relating to the position, and a transmission step of transmitting the first reception information and / or the first position information to the reception server, The reception server includes a reception step of receiving the first reception information and / or the first position information from the transportation means.
[0030]
According to the invention described in claim 8, it is possible to provide a reception method capable of preparing the reception side in advance for reception without making the user wait for a long time.
[0031]
According to a ninth aspect of the present invention, there is provided a reception server for performing processing relating to reception of a service used by a user, wherein a service requested by the user is identified by a transportation means for transporting the user. Receiving means for receiving first reception information including first service identification information to be performed and / or first position information including position information relating to the position of the transportation means, and the first reception information received by the reception means based on the first reception information. And reception information creating means for creating second reception information including second service identification information for identifying a service permitted to be used by the reception server with reference to patient information storage means for storing information relating to the patient. It is characterized by the following.
[0032]
According to the ninth aspect of the present invention, it is possible to provide a reception server capable of preparing the reception side in advance without making the user wait for a long time.
[0033]
According to a tenth aspect of the present invention, the transportation means for transporting a user to a computer transmits first reception information including first service identification information for identifying a service requested by the user and / or the transportation. A receiving procedure for receiving the first location information including the location information pertaining to the location of the means, based on the first reception information received in the receiving procedure, refer to a patient information storage means for storing information about the patient, The reception server is characterized in that it is a reception program for executing a reception information creation procedure for creating second reception information including second service identification information for identifying a service permitted to be used by the reception server.
[0034]
According to the tenth aspect of the present invention, it is possible to provide a reception program capable of preparing the reception side for reception in advance without making the user wait for a long time.
[0035]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, embodiments of the present invention will be described with reference to the drawings.
[0036]
FIG. 2 is an example of a system configuration diagram according to the embodiment of the present invention. As shown in FIG. 2, the reception system according to the present invention includes a pickup bus 4, a reception server 1 connected to the pickup bus 4 via a network 5, and the reception server 1 and the LAN via a LAN or the like. It includes at least one or more medical department PCs (Personal Computers) 2 and a reception device 3 connected thereto.
[0037]
The transfer bus 4 transfers outpatients to the hospital around a predetermined route. As will be described later, the pick-up bus 4 is provided with, for example, temporary reception information and bus position information on a patient obtained when an outpatient is put on the pick-up bus 4 by mobile communication means (for example, e-mail or the like). Is transmitted to the reception server 1 via the network 5 using.
[0038]
When the reception server 1 acquires the provisional reception information and the bus position information from the pick-up bus 4, the reception server 1 creates reception information, bus arrival schedule information, reception information in each medical department, and the like, which will be described later, and performs the examination of the patient in each medical department. Manage queues and the like.
[0039]
The medical department PC 2 refers to the reception information and the like in each medical department managed by the reception server 1 and notifies the patient of the order of the medical examination or notifies the staff on the hospital side of the information on the next patient.
[0040]
The reception device 3 refers to the reception information and the like in each medical department managed by the reception server 1 in response to the request, and notifies the patient who has come to the hospital, via voice and / or a screen, of the order information of the medical examination.
[0041]
Hereinafter, a series of flows from patient movement to medical examination using the reception system of the present invention will be described with reference to FIG. FIG. 3 is a conceptual diagram for explaining a series of flows from the movement of an outpatient to a medical examination using the reception system of the present invention.
[0042]
As shown in FIG. 3, an outpatient who has boarded the pick-up bus 4 operated by a hospital or the like informs the pick-up bus 4 of its own information using, for example, an IC card.
[0043]
The transfer bus 4 creates provisional reception information including the outpatient information and bus position information including the bus position information, and transmits the information to the reception server 1 via the network 5.
[0044]
When the reception server 1 acquires the provisional reception information and the bus position information from the pick-up bus 4, the reception server 1 creates reception information, bus arrival schedule information, reception information in each medical department, and the like, which will be described later, and waits for the turn of each medical department. Manage etc.
[0045]
As described later, the outpatient is also treated as a waiting time while riding on the pick-up bus 4, so that the waiting time is shorter than in the conventional case shown in FIG. In addition, since the hospital can perform, for example, preparation for medical examination and reception processing before the outpatient visits the hospital, the processing can be simplified.
[0046]
In addition, since the processing is performed based on the provisional reception information including the information of the outpatient obtained from the outpatient who has boarded the pick-up bus 4 and the bus position information including the bus position information, the outpatient always visits the hospital. In addition, the reception processing at the hospital can be simplified even in the case where no problem such as cancellation occurs.
[0047]
Hereinafter, the hardware configuration of the reception server 1 will be described with reference to FIG. FIG. 4 is a hardware configuration diagram of the reception server 1.
[0048]
As shown in FIG. 4, the hardware configuration of the reception server 1 includes an input device 11, a display device 12, a drive device 13, a recording medium 14, and a ROM (Read Only Memory) which are interconnected by a bus. ) 15, a RAM (Random Access Memory) 16, a CPU (Central Processing Unit) 17, an interface device 18, and a HDD (Hard Disk Drive) 19.
[0049]
The input device 11 includes, for example, a keyboard and a mouse operated by a user of the reception server 1, and is used to input various operation signals to the reception server 1.
[0050]
The display device 12 is composed of, for example, a display used by a user of the reception server 1 and displays various information.
[0051]
The interface device 18 is an interface that connects the reception server 1 to a network or the like.
[0052]
Each program for performing the processing according to the flowchart described later is provided to the reception server 1 by a recording medium 14 such as a CD-ROM, or is downloaded via a network. The recording medium 14 is set in the drive device 13, and the programs and the like are installed in the ROM 15 from the recording medium 14 via the drive device 13.
[0053]
The ROM 15 stores data, the programs, and the like. The RAM 16 reads and stores the programs and the like from the ROM 15 when the reception server 1 is started. The CPU 17 executes processing according to the programs and the like read and stored in the RAM 16.
[0054]
The HDD 19 stores data, files, and the like.
[0055]
However, the input device 11 and / or the display device 12 may not necessarily be included as the reception server 1 in some cases.
[0056]
The hardware configuration of the medical department PC 2 and the reception device 3 is the same as the hardware configuration of the reception server 1 shown in FIG. In addition, the description will be made assuming that the pick-up bus 4 includes a hardware configuration as shown in FIG. 4 together with a configuration necessary for a normal bus.
[0057]
Hereinafter, an example of the function of the shuttle bus 4 will be described with reference to FIG. FIG. 5 is a functional block diagram of an example of a pick-up bus.
[0058]
As shown in FIG. 5, the pick-up bus 4 includes an information transmission unit 31, a patient information acquisition unit 32, a provisional information creation unit 33, a position information acquisition unit 34, and a bus position information creation unit 35. .
[0059]
The information transmitting unit 31 transmits temporary reception information and / or bus position information described later to the reception server 1 via the network 5. Note that the information transmitting unit 31 transmits the newly created bus position information to the reception server 1 via the network 5 every time the bus position information creating unit 35 newly creates bus position information described later. .
[0060]
The patient information obtaining unit 32 obtains information of the outpatient, such as a patient ID and a name, from an outpatient IC card or the like. In addition, the patient information acquisition unit 32 acquires, as information on the outpatient, information on a medical department that the outpatient wants to treat this time, which is input by the outpatient or the driver of the shuttle bus 4 or the like. If the patient is a first-patient outpatient who does not hold an IC card as a consultation ticket, the driver of the transfer bus 4 inputs a temporary patient ID and the like, and the patient information acquisition unit 32 displays the temporary patient. An ID or the like may be obtained. The medium for storing the patient ID and the patient name as the consultation ticket may be a magnetic card or the like other than the IC card. In addition, a barcode, an RF tag, or the like may be added to the consultation ticket so that the patient can be identified.
[0061]
Based on the outpatient information acquired by the patient information acquisition unit 32 and the identifier (bus ID) for identifying the pick-up bus 4, the temporary reception information creation unit 33 provides temporary reception information as shown in FIG. Create
[0062]
The position information acquisition unit 34 acquires, for example, information on the position where the outpatient got on and / or information on the position of a stop where the outpatient has passed and / or stopped, and / or information on the position of the shuttle bus 4 that is currently running. I do.
[0063]
For example, the position information acquisition unit 34 may acquire information on a stop manually input by a driver of the shuttle bus 4 as position information, or the shuttle bus 4 may be moved from the stop using wireless communication or the like. The acquired information of the stop may be acquired as the position information. Also, a GPS (Global Positioning Systems) or the like is mounted on the shuttle bus 4, and the position information acquisition unit 34 acquires the longitude and latitude of the shuttle bus 4 from the GPS, and may use the information as the position information. .
[0064]
In addition, when acquiring the information of the bus stop as the position information, the position information acquiring unit 34 acquires the information of the bus stop as the position information every time the vehicle passes through the bus stop and / or stops at the bus stop. When acquiring the longitude and latitude of the shuttle bus 4 as position information from the GPS, the position information acquiring unit 34 compares the longitude and latitude at predetermined intervals (for example, 5 minute intervals). Get as
[0065]
The bus position information creating unit 35 creates bus position information as shown in FIG. 9 described later based on the position information of the shuttle bus 4 acquired by the position information acquiring unit 34. The bus position information creating unit 35 creates new bus position information, which will be described later, every time the position information acquiring unit 34 newly acquires position information.
[0066]
Hereinafter, an example of the provisional reception information creating process will be described with reference to FIG. FIG. 6 is a flowchart illustrating an example of the provisional reception information creating process.
[0067]
In step S10, the patient information acquisition unit 32 acquires information on the outpatient, such as a patient ID and a name, from an IC card or the like. In addition, the patient information acquisition unit 32 acquires, as information on the outpatient, information on a medical department that the outpatient wants to treat this time, which is input by the outpatient or the driver of the shuttle bus 4 or the like.
[0068]
Proceeding to step S11 following step S10, the provisional reception information creating unit 33 uses the outpatient information acquired by the patient information acquiring unit 32 in step S10 and the identifier (bus ID) for identifying the transfer bus 4 in step S10. Then, temporary reception information as shown in FIG. 7 described later is created. It is assumed that the bus ID is stored in the HDD of the pick-up bus 4 or the like.
[0069]
Hereinafter, an example of the temporary reception information will be described with reference to FIG. FIG. 7 is a diagram illustrating an example of the temporary reception information. As shown in FIG. 7, the provisional reception information includes patient information and a bus ID. Further, the patient information includes a patient ID, a name, and a medical subject (there may be a plurality of subjects).
[0070]
The medical subjects included in the provisional reception information shown in FIG. 7 include the medical subjects for which the patient wishes to perform medical care.
[0071]
Although not shown, the provisional reception information shown in FIG. 7 may include the boarding time at which the patient boarded the shuttle bus 4 and the like.
[0072]
Hereinafter, an example of the bus position information creation processing will be described with reference to FIG. FIG. 8 is a flowchart illustrating an example of the bus position information creation process.
[0073]
In step S20, the position information acquisition unit 34 acquires the position information of the shuttle bus 4. For example, the position information acquisition unit 34 acquires, as position information, information on a stop inputted by a driver of the shuttle bus 4 or the like.
[0074]
Proceeding to step S21 following step S20, the bus position information creating unit 35 will be described later based on the position information acquired by the position information acquiring unit 34 in step S20 and the identifier (bus ID) for identifying the shuttle bus 4 described later. Bus position information as shown in FIG.
[0075]
As described above, every time the driver of the shuttle bus 4 passes the stop, when the information of the stop is input as the position information, the position information obtaining unit 34 obtains the input information as the position information in step S20, The bus position information creating unit 35 creates new bus position information in step S21.
[0076]
Hereinafter, an example of the bus position information will be described with reference to FIG. FIG. 9 is a diagram illustrating an example of the bus position information. As shown in FIG. 9, the bus position information includes a bus ID and position information.
[0077]
For example, when the driver of the pick-up bus 4 inputs the information of the stop as the position information every time the driver passes through and / or stops at the stop, the position information shown in FIG. 9 includes the stop name or the identification information for identifying the stop. included. When the GPS is attached to the shuttle bus 4 as described above, the position information shown in FIG. 9 includes the longitude and latitude information of the shuttle bus 4.
[0078]
Hereinafter, unless otherwise specified, the description will be made assuming that the position information of the bus position information shown in FIG. 9 includes the name of the stop.
[0079]
Here, the bus position information and the temporary reception information are associated with each other using the bus ID as a key.
[0080]
Hereinafter, an example of the function of the reception server 1 will be described with reference to FIG. FIG. 10 is a functional block diagram of an example of the reception server.
[0081]
As shown in FIG. 10, the reception server 1 includes an information reception unit 21, a reception processing unit 22, an expected arrival time calculation processing unit 23, an order management unit 24, a patient DB 41, and a bus route DB 42. .
[0082]
The information receiving unit 21 receives the temporary reception information and / or bus position information transmitted from the pick-up bus 4 via the network 5.
[0083]
The reception processing unit 22 refers to the patient DB 41 and the like based on the provisional reception information received by the information reception unit 21 and creates reception information described later.
[0084]
The scheduled arrival time calculation processing unit 23 refers to the bus route DB 42 and the like based on the bus position information received by the information receiving unit 21 and creates scheduled bus arrival information to be described later.
[0085]
The order management unit 24 creates reception information in each medical department based on the reception information created by the reception processing unit 22 and the scheduled bus arrival information created by the estimated arrival time calculation processing unit 23, and optimizes the waiting sequence. Do.
[0086]
The patient DB 41 holds and manages information on the patient as shown in FIG. 11 described later. Further, the bus route DB 42 holds and manages information related to the route of the shuttle bus 4 as shown in FIG.
[0087]
Hereinafter, an example of the patient DB 41 will be described with reference to FIG. FIG. 11 is a diagram illustrating an example of the patient DB.
[0088]
The patient DB 41 includes a patient information table as shown in FIG. The patient information table includes, as items, a patient ID, a name, a medical care subject, an insurance card number, and an address.
[0089]
Here, an identifier for identifying a patient is stored in the patient ID. In the name, the name of the patient is stored. In the medical department, the medical department in which the patient is currently undergoing medical care is stored. The insurance card number stores the insurance card number of the patient. The address stores the address of the patient.
[0090]
Hereinafter, an example of the bus route DB 42 will be described with reference to FIG. FIG. 12 is a diagram illustrating an example of the bus route DB.
[0091]
The bus route DB 42 includes a bus-route correspondence table and a route information table as shown in FIG. The bus-route correspondence table includes a bus ID and a route ID as items. In addition, the route information table includes a route ID, a tour order, a bus stop, and a standard arrival time.
[0092]
In the bus ID, identification information for identifying the pick-up bus 4 is stored. In the route ID, identification information for identifying a transfer route of the transfer bus 4 is stored. The traveling order stores the traveling order of the bus stop in the corresponding route. In the bus stop, a bus stop name or identification information for identifying the bus stop is stored. The standard arrival time stores the standard arrival time from the bus stop to the hospital. The standard arrival time may be configured such that the reception server 1 updates the value every day and / or every hour.
[0093]
As shown in FIG. 12, the bus-route correspondence table and the route information table are related using the route ID as a key.
[0094]
Although not shown, the route information table may include position information including longitude and latitude corresponding to the bus stop.
[0095]
Hereinafter, an example of the reception process in the reception server 1 will be described with reference to FIG. FIG. 13 is a flowchart illustrating an example of the reception process.
[0096]
In step S30, the reception processing unit 22 acquires the temporary reception information as shown in FIG. 7 received by the information reception unit 21.
[0097]
Proceeding to step S31 following step S30, the reception processing unit 22 refers to the patient DB 41 based on the patient ID included in the provisional reception information acquired in step S30, and determines whether corresponding patient information exists. I do.
[0098]
If the reception processing unit 22 determines in step S31 that the patient information corresponding to the patient DB 41 exists (YES in step S31), the process proceeds to step S33, and determines that the patient information corresponding to the patient DB 41 does not exist (in step S31). NO), and proceed to step S32.
[0099]
In step S32, the reception processing unit 22 uses an e-mail or the like to indicate that the corresponding patient does not exist in the PC and / or the reception device 3 installed in the general reception of the hospital, that is, uses the hospital for the first time. Notify that you are a patient. At the general reception of the hospital that has received the e-mail, processing for issuing a consultation ticket (IC card) is performed.
[0100]
In step S33, the reception processing unit 22 refers to the patient DB 41 based on the patient ID included in the provisional reception information acquired in step S30, and determines the medical department that the patient wishes to receive, It is determined whether the subject is included in the medical department.
[0101]
In step S33, if the reception processing unit 22 determines that the medical subject for which the patient wants to receive a medical examination is included in the medical subject for which the patient is currently undergoing medical treatment (YES in step S33), the process proceeds to step S35, where the patient performs the medical examination. Is determined not to be included in the medical department for which the patient is currently undergoing medical care (NO in step S33), the process proceeds to step S34.
[0102]
For example, if a patient is currently undergoing medical treatment in internal medicine and dermatology, and wishes to consult a dermatologist this time, the reception processing unit 22 determines that the medical treatment subject the patient wants to consult is Is determined to be included in the medical department.
[0103]
In step S34, the reception processing unit 22 uses the e-mail to the medical department PC 2 or the like installed at the reception of the medical department where the patient wants to perform medical treatment, and determines that the patient wants to receive medical care. An e-mail is sent to the effect that the patient is not included in the receiving medical department, that is, for example, the patient is a first-time patient. At the reception of the medical department that has received the e-mail, for example, an inquiry table is prepared as a preparation for the patient at the first consultation.
[0104]
In step S35, the reception processing unit 22 creates reception information as shown in FIG. 14, which will be described later, based on the temporary reception information acquired in step S30.
[0105]
If there are a plurality of medical subjects for which the patient wishes to receive a consultation, the processing from step S33 may be repeated by the number of the plurality of medical subjects for which the patient wants to receive the consultation.
[0106]
Further, in the processing shown in FIG. 13, the processing is ended after step S32 and step S34, but after step S32 and step S34, the processing is advanced to step S35, and the reception information corresponding to each of them is obtained. You may make it create. For example, when the process proceeds to step S35 through step S32, reception information including information indicating that all of the cases are the first consultation is created in the medical department of the reception information described later, or the process proceeds to step S35 through step S34. If you proceed, create the reception information that includes information indicating that this is the first consultation only for the clinical subjects that are not currently receiving medical treatment, but this time you want to consult newly, in the medical information department of the reception information described below. Or you may make it.
[0107]
Hereinafter, an example of the reception information will be described with reference to FIG. FIG. 14 is a diagram illustrating an example of the reception information. As shown in FIG. 14, the reception information includes patient information and a bus ID. In addition, the patient information includes a patient ID, a name, and a medical care subject (there may be a plurality of subjects).
[0108]
The medical subjects included in the reception information shown in FIG. 14 include the medical subjects for which the reception processing unit 22 has permitted the medical treatment. Here, the medical subjects for which the reception processing unit 22 has permitted the medical treatment are, for example, the medical subjects and / or first consultations included in the medical subjects for which the patient is currently undergoing medical care, among the medical subjects for which the patient has requested medical treatment. This refers to a medical treatment subject that includes information indicating that this is the first consultation.
[0109]
When the provisional reception information transmitted from the transfer bus 4 includes the boarding time at which the patient boarded the transfer bus 4, the reception information shown in FIG. 14 also includes the boarding time.
[0110]
Hereinafter, an example of the scheduled arrival time calculation process in the reception server 1 will be described with reference to FIG. FIG. 15 is a flowchart for explaining an example of the expected arrival time calculation processing.
[0111]
In step S40, the scheduled arrival time calculation processing unit 23 acquires the bus position information as shown in FIG.
[0112]
Proceeding to step S41 following step S40, the estimated arrival time calculation processing unit 23 calculates the expected arrival time by referring to the bus route DB 42 using the bus ID and the position information included in the bus position information acquired in step S40. I do.
[0113]
For example, the scheduled arrival time calculation processing unit 23 refers to the bus-route correspondence table of the bus route DB 42 based on the bus ID included in the bus position information, and specifies the route ID corresponding to the bus ID. The scheduled arrival time calculation processing unit 23 refers to the route information table using the route ID, and specifies and acquires the standard arrival time based on the position information (the name of the bus stop) included in the bus position information. The scheduled arrival time calculation processing unit 23 calculates the scheduled arrival time of the shuttle bus 4 by adding the obtained standard arrival time to the current time. For example, the scheduled arrival time calculation processing unit 23 acquires the current time from a timer or the like included in the reception server 1.
[0114]
As described above, the route information table includes the longitude and latitude of the bus stop as position information, and the position information of the bus position information shown in FIG. 9 includes the current longitude and latitude of the shuttle bus 4. In such a case, the estimated arrival time calculation processing unit 23 calculates the distance between the bus stop and the distance between the bus stop and the hospital, and more precisely calculates the estimated arrival time from the average speed of the shuttle bus 4 and the like. May be implemented as follows. In the case of such a configuration, the bus position information creating unit 35 of the pick-up bus 4 creates bus position information including longitude and latitude as position information every predetermined time (for example, 5 minutes), and outputs the information. The transmission unit 31 transmits the bus position information to the reception server 1 every time the bus position information is created.
[0115]
Proceeding to step S42 following step S41, the estimated arrival time calculation processing unit 23 creates bus arrival schedule information as shown in FIG. 16 described later including the estimated arrival time of the shuttle bus 4 calculated in step S41. .
[0116]
By performing the processing shown in FIG. 15, the reception server 1 can calculate the estimated arrival time of the shuttle bus.
[0117]
Hereinafter, an example of the bus arrival schedule information will be described with reference to FIG. FIG. 16 is a diagram illustrating an example of the bus arrival schedule information. As shown in FIG. 16, the scheduled bus arrival information includes a bus ID and a scheduled bus arrival time.
[0118]
Here, the bus arrival schedule information and the reception information are related using the bus ID as a key.
[0119]
Hereinafter, an example of the order management process in the reception server 1 will be described with reference to FIG. FIG. 17 is a flowchart illustrating an example of the order management process.
[0120]
In step S50, the order management unit 24 acquires the reception information created by the reception processing unit 22 as shown in FIG.
[0121]
Proceeding to step S51 following step S50, the order management unit 24 determines whether or not the number of examination subjects for which the reception server 1 has permitted consultation this time is greater than one. In step S51, when the order management unit 24 determines that the number of examination subjects to which the reception server 1 has permitted examination is greater than 1 (YES in step S51), the process proceeds to step S52, and the examination subjects for which the reception server 1 has permitted examination. If it is determined that the number is not more than 1 (NO in step S51), the process proceeds to step S53.
[0122]
In step S52, the order management unit 24 refers to reception information and the like in each medical department, which will be described later, and obtains information on the medical departments that have a short waiting time.
[0123]
In step S53, the order management unit 24 acquires the bus arrival schedule information as shown in FIG. 16 created by the estimated arrival time calculation processing unit 23.
[0124]
Proceeding to step S54 following step S53, the order management unit 24 optimizes waiting in each department. A more detailed example of the queued optimization process will be described with reference to FIG.
[0125]
Proceeding to step S55 following step S54, the order management unit 24 subtracts 1 from the number of consultation subjects permitted by the reception server 1.
[0126]
Proceeding to step S56 following step S55, the order management unit 24 determines whether or not the number of consultation subjects for which 1 has been subtracted in step S55 is greater than zero. When the order management unit 24 determines in step S55 that the number of consulted subjects deducted by 1 in step S55 is greater than 0, the processing from step S51 is repeated, and the number of consulted subjects deducted by 1 in step S55 is 0 If it is determined that it is not larger, the process ends.
[0127]
As described above, the bus arrival schedule information shown in FIG. 16 is newly created and / or updated every time bus position information is transmitted from the shuttle bus 4, so that the bus arrival schedule information is The processing of steps S53 and S54 may be repeated each time a new file is created and / or updated.
[0128]
Hereinafter, a more detailed example of the waiting-time optimization processing described in step S54 of FIG. 17 will be described with reference to FIGS. FIG. 18 is a flowchart for explaining an example of the optimization processing of waiting for a turn. FIG. 19 is a diagram for explaining an example of reception information in each medical department. FIG. 20 is a diagram for explaining an example of updating the order number and the medical appointment reservation time.
[0129]
First, in step S60 of FIG. 18, the order management unit 24 acquires the current time. For example, the order management unit 24 acquires the current time (for example, 11:59) from a timer or the like included in the reception server 1.
[0130]
Proceeding to step S61 following step S60, the order management unit 24 calculates the reservation time for medical treatment in the corresponding medical department based on the bus arrival schedule information acquired in step S53 in FIG. For example, the order management unit 24 adds the average travel time of the patient in the hospital to the estimated bus arrival time (for example, 12:11) included in the scheduled bus arrival information acquired in step S53 of FIG. , 5 minutes) to make a reservation time (for example, 12:16) for medical treatment in the corresponding medical department. In the case where the patient desires a plurality of medical treatments, the reception server 1 permits the plurality of medical treatments, and there is a medical treatment in another medical department before the medical treatment in the corresponding medical department. The order management unit 24 calculates a reservation time for medical treatment in addition to the time required for the previous medical treatment and the like, in addition to the scheduled bus arrival time and the average travel time of the patient.
[0131]
Proceeding to step S62 following step S61, the order management unit 24 immediately before the reservation time of the medical treatment based on the reservation time (for example, 12:16) of the medical treatment in the corresponding medical department calculated in step S61. The order number included in the reception information in each medical department included in the order is acquired. The reception information in each medical department is stored in, for example, the HDD 19 or the like of the reception server 1 for a certain period of time, for example, until all the medical treatments of the corresponding patient are completed, and is managed by the order management unit 24 and the like.
[0132]
For example, when the reception information in each medical department as shown in FIG. 20A is stored in the HDD 19 or the like of the reception server 1, the order management unit 24 calculates the corresponding medical department in step S61. The order number and 4 included in the reception information in each medical department immediately before the medical appointment time, 12:16, are acquired.
[0133]
In FIG. 20, for simplification of the description, the reception information in each medical department is represented only by the patient name, the medical appointment time, and the sequence number.
[0134]
Proceeding to step S63 following step S62, the order management unit 24 determines the reception information acquired in step S50 in FIG. 17, the medical appointment reservation time (for example, 12:16) calculated in step S61 in FIG. Based on the acquired order number (for example, 4), the reception information in each medical department as shown in FIG. 19 and / or the newly created reception information in each clinical department in FIG. .
[0135]
As shown in FIG. 19, the reception information in each medical department includes the reception information shown in FIG. 14 and the medical treatment reservation information. Further, the medical treatment reservation information includes a medical treatment subject, a medical treatment reservation time, and an order number.
[0136]
In addition, as shown in the newly created reception information in each medical department in FIG. 20B, the order management unit 24 determines the medical appointment time (for example, 12:16) calculated in step S61. The time that can be reserved after the calculated medical appointment time (for example, 12:20) is set as the medical appointment time included in the reception information in each medical department created in step S63.
[0137]
In addition, as shown in the newly created reception information in each medical department in FIG. 20B, the order management unit 24 determines the order number based on the order number (for example, 4) acquired in step S62. The number (for example, 5) obtained by adding 1 to the order number to be included in the reception information in each medical department created in step S63.
[0138]
Proceeding to step S64 following step S63, as shown in FIG. 20B, the order management unit 24 determines the order included in the reception information in each medical department after the newly created reception information in each clinical department. Update the number and medical appointment time. For example, when only one piece of reception information is newly created in each medical department, the order number included in the reception information in each subsequent medical department is incremented by one, and a reservation in which a medical appointment time is determined is set. Stagger by a time interval (eg, 5 minutes).
[0139]
Note that, as described above, when the reception information includes the boarding time at which the patient boarded the shuttle bus 4, the patient information is also included in the reception information in each medical department shown in FIG. The time of boarding the vehicle is included.
[0140]
With such a configuration, the order management unit 24, for example, visits a hospital without using the pick-up bus 4, performs reception processing, and visits the outpatient time of an outpatient who has made an appointment for medical treatment. It is possible to optimize the waiting in a consistent manner by comparing with the boarding time of a patient who has boarded the reception bus 4 and performed reception. For example, when the patient E shown in FIG. 20 arrives at the hospital at 11:30 without using the shuttle bus 4 and makes an appointment at the corresponding medical department, the shuttle bus is required after 11:30. The patient (for example, patient Z) who arrives at the hospital after boarding No. 4 can compare the above two times even if the shuttle bus 4 arrives at the hospital before 12:20. Thus, the order of the patient Z can be made after the order of the patient E.
[0141]
Each medical department PC 2 can acquire the order information of the patients, perform the patient reception processing, and the like by referring to the reception information in each medical department stored and managed in the reception server 1.
[0142]
The outpatients who come to the hospital using the shuttle bus 4 refer to the reception information in each medical department that is stored and managed in the reception server 1 using the reception device 3 or the like, so that the order of reservation can be changed. Also, if multiple medical treatments are desired, it is possible to know from which medical department the medical treatment should be performed.
[0143]
By performing the processing shown in FIG. 17 and / or FIG. 18, the reception server 1 can manage the waiting for the medical treatment in each medical department. Therefore, each medical department can efficiently perform patient reception processing, medical examination preparation, and the like. Also, the patient can receive medical treatment without waiting for a long time.
[0144]
Although the preferred embodiments of the present invention have been described in detail, the present invention is not limited to the specific embodiments, and various modifications may be made within the scope of the present invention described in the appended claims.・ Change is possible.
[0145]
For example, FIG. 19 illustrates an example in which there is only one medical appointment information. However, when a patient requests a plurality of medical treatments and the reception server 2 permits the plurality of medical treatments, the medical treatment for the plurality of medical treatments is performed. The reservation information may be included in the reception information in each medical department shown in FIG. 19, or as shown in FIG. 19, the reception information in each medical department includes only one medical reservation information, and the reception server 2 The reception information in each medical department as shown in FIG. 19 may be created for each medical department for which medical treatment is permitted.
[0146]
【The invention's effect】
As described above, according to the present invention, it is possible to prepare for the reception side in advance without making the user wait for a long time.
[0147]
[Brief description of the drawings]
FIG. 1 is a conceptual diagram for explaining a series of flows from movement of an outpatient to consultation in a conventional technique.
FIG. 2 is an example of a system configuration diagram according to the embodiment of the present invention.
FIG. 3 is a conceptual diagram for explaining a series of flows from movement of a patient to medical examination using the reception system of the present invention.
FIG. 4 is a hardware configuration diagram of the reception server 1.
FIG. 5 is a functional block diagram of an example of a pick-up bus.
FIG. 6 is a flowchart illustrating an example of a temporary reception information creating process.
FIG. 7 is a diagram illustrating an example of temporary reception information.
FIG. 8 is a flowchart illustrating an example of a bus position information creation process.
FIG. 9 is a diagram illustrating an example of bus position information.
FIG. 10 is a functional block diagram of an example of a reception server.
FIG. 11 is a diagram illustrating an example of a patient DB.
FIG. 12 is a diagram illustrating an example of a bus route DB.
FIG. 13 is a flowchart illustrating an example of a reception process.
FIG. 14 is a diagram illustrating an example of reception information.
FIG. 15 is a flowchart illustrating an example of a scheduled arrival time calculation process.
FIG. 16 is a diagram illustrating an example of bus arrival schedule information.
FIG. 17 is a flowchart illustrating an example of an order management process.
FIG. 18 is a flowchart for explaining an example of an optimization process of waiting for a turn;
FIG. 19 is a diagram for explaining an example of reception information in each medical department.
FIG. 20 is a diagram for explaining an example of updating a sequence number and a medical appointment reservation time.
[Explanation of symbols]
1 reception server
2 Department PC
3 reception device
4 Shuttle bus
5 Network
11 Input device
12 Display device
13 Drive device
14 Recording medium
15 ROM (Read Only Memory)
16 RAM (Random Access Memory)
17 CPU (Central Processing Unit)
18 Interface device
19 HDD (Hard Disk Drive)
21 Information receiver
22 reception processing section
23 Scheduled arrival time calculation processing unit
24 Order management unit
31 Information transmission unit
32 Patient information acquisition unit
33 Temporary reception information creation unit
34 Location Information Acquisition Unit
35 Bus location information creation unit
41 Patient DB
42 Bus Route DB

Claims (10)

A reception system having a transportation means for transporting a user, and a reception server connected to the transportation means via a network and performing processing related to reception of a service used by the user,
The transportation means, first reception information creation means for creating first reception information including first service identification information for identifying a service that the user requests use,
First position information creating means for creating first position information including position information related to the position of the vehicle,
Transmitting means for transmitting the first reception information and / or the first position information to the reception server,
The reception system, wherein the reception server includes a receiving unit that receives the first reception information and / or the first position information from the transportation unit. The reception server refers to a patient information storage unit that stores information on a patient based on the first reception information received by the reception unit, and identifies a service that the reception server has permitted to use. 2. The reception system according to claim 1, further comprising reception information creation means for creating second reception information including identification information. 3. The method according to claim 2, wherein the first reception information and / or the second reception information further include user identification information for identifying the user and / or transportation means identification information for identifying the transportation means. Reception system. The reception server refers to an operation information storage unit that stores information related to the operation of the transportation unit based on the first position information received by the reception unit, and includes a scheduled arrival time including an estimated arrival time of the transportation unit. The reception system according to any one of claims 1 to 3, further comprising arrival schedule information creation means for creating information. The arrival schedule information creating unit calculates an expected arrival time of the transportation unit every time the first position information is received from the transportation unit, and updates or newly creates the arrival schedule information. The reception system according to claim 4. 6. The reception according to claim 4, wherein the reception server further includes a use order management unit that manages a use order of the service of the user based on the arrival schedule information and the second reception information. system. The method according to claim 6, wherein the use order management unit creates third reception information including service use reservation information related to the use reservation of the service, based on the arrival schedule information and the second reception information. Reception system. A reception method in a reception system having a transportation means for transporting a user, and a reception server connected to the transportation means via a network and performing processing relating to reception of a service used by the user,
A first reception information creating step in which the transportation means creates first reception information including first service identification information for identifying a service for which the user requests use;
First position information creating step of creating first position information including position information related to the position of the vehicle,
Transmitting the first reception information and / or the first position information to the reception server,
The reception method, wherein the reception server has a receiving step of receiving the first reception information and / or the first position information from the transportation means. A reception server that performs processing related to reception of a service used by a user,
A first location including first service identification information including first service identification information for identifying a service requested by the user, and / or a first location including location information relating to a location of the transportation means, by means of transporting the user; Receiving means for receiving information;
Based on the first reception information received by the reception unit, refer to a patient information storage unit that stores information on a patient, and include second service identification information for identifying a service that the reception server has permitted use. A reception server, comprising: reception information creation means for creating reception information. On the computer,
First reception information including first service identification information for identifying a service requested by the user from the transportation means for transporting the user, and / or first position information including position information on the position of the transportation means. Receiving procedure for receiving the
Based on the first reception information received in the reception procedure, refer to a patient information storage unit that stores information about a patient, and include second service identification information for identifying a service that the reception server has permitted use. A reception program for executing a reception information creation procedure for creating reception information.

Images