JP2004326391A - Order-receiving/ordering system, and order-receiving/ordering method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To precisely transmit the design order information from a user (customer) to an operator such as a designer. <P>SOLUTION: The order-receiving/ordering system is provided with: a network 1, a user terminal 3 which is connected to the network 1 and places a design order; an order-receiving/ordering manager terminal 5 which is connected to the network 1, receives the design order through an order-receiving/ordering server 2 and manages order placement and reception of design generation work based on the design order; and an operator terminal 4 which is connected to the network 1 and generates the design based on the ordering of design generation work. The user terminal 3 converts handwritten design order information into picture information and distributes it to the order-receiving/ordering server 2. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to an order receiving system and an order receiving method for providing a user (customer) with a service for creating a design such as a post card containing a photographic image through a network such as the Internet.
[0002]
[Prior art]
In recent years, users (customers) often give greetings after marriage, greetings for New Year's greetings, and the like with postcards containing photographic images. Business cards with photographic images are also increasing. There has been proposed a network business in which the production order of postcards, business cards, and the like containing photographic images is made via the Internet or the like (for example, Patent Document 1).
[0003]
In this case, at the time of ordering the postcard, the user (customer) selects a postcard design, for example, a prescribed layout, or determines a layout such as a position of a unique photographic image and a character information position. As the character information, for example, character information such as an address, a name and a greeting is input. The photographic image may be a single image or may be combined with a plurality of images. The photographic images are sent, and the design is instructed. Further, there may be a case where an instruction for correction such as deletion of unnecessary background or red-eye correction is made from a photographic image.
[0004]
At an output center or the like that provides an image print service based on such a design order from a user (customer), an order for design creation work is placed with a designer or the like, and when the design creation work is completed, the design order from the user (customer) is placed. And print it out and send it to the user (customer).
[0005]
[Patent Document 1]
JP-A-2002-149793 (pages 1 to 8, FIGS. 1 to 10)
[0006]
[Problems to be solved by the invention]
By the way, in an output center or the like that provides an image print service, the contents of a design order from a user (customer) cannot be accurately conveyed, and the finish of the design created by an operator such as a designer changes the design order of the user (customer). May not be what you want.
[0007]
The present invention has been made in view of such a problem, and provides an ordering system and an ordering method capable of accurately transmitting design order information from a user (customer) to a worker such as a designer. It is an object.
[0008]
[Means for Solving the Problems]
In order to solve the above problems and achieve the object, the present invention is configured as follows.
[0009]
The invention according to claim 1 includes a network,
A user terminal connected to the network and performing a design order;
An order manager terminal that is connected to the network and receives the design order via an order server, and performs order creation and order management based on the design order;
An operator terminal connected to the network and performing design creation based on the order of the design creation work;
Ordering system with
An order receiving system, wherein the user terminal converts handwritten design order information into image information and distributes the image information to the order receiving server.
[0010]
According to the first aspect of the present invention, the handwritten design order information is converted into image information by the user terminal and delivered to the ordering server, so that the design order information from the user (customer) can be accurately converted by the designer or the like. Can inform workers.
[0011]
The invention according to claim 2 is the ordering system according to claim 1, wherein the user terminal includes an image input device that converts the handwritten design order information into the image information.
[0012]
According to the second aspect of the present invention, the handwritten design order information is converted into image information by an image input device, that is, a device such as a flatbed scanner or a digital camera capable of capturing the handwritten design order information. In addition, design order information from a user (customer) can be easily and accurately transmitted to an operator such as a designer.
[0013]
The invention according to claim 3 is characterized in that the handwritten design order information includes at least design decision information, an image used for design, and user identification information. It is an ordering system.
[0014]
According to the third aspect of the present invention, the handwritten design order information includes at least the design decision information, the image used for the design, and the user identification information, so that the design order is received and the user (customer) is received. Can be grasped, and the man-hours and procedures for completing the design creation can be easily determined.
[0015]
The invention according to claim 4 is the ordering system according to claim 3, wherein the handwritten design order information includes handwritten design creation instruction character information and a handwritten design creation instruction diagram.
[0016]
According to the fourth aspect of the present invention, the handwritten design order information includes the handwritten design creation instruction character information and the handwritten design creation instruction diagram. Understand the desired image of the user (customer).
[0017]
The invention according to claim 5 is characterized in that the order manager terminal can display image information obtained by converting the handwritten design order information on a screen. The ordering system described in 1.
[0018]
According to the fifth aspect of the present invention, the image information obtained by converting the handwritten design order information is displayed on the screen at the ordering manager terminal, so that the user (customer) can grasp the desired image simultaneously with the reception of the design order. In addition, it is easy to determine the man-hours and procedures until the design is completed, and it is possible to accurately convey the desired image of the user (customer) to an operator such as a designer.
[0019]
The invention according to claim 6, wherein the worker terminal can display image information obtained by converting the handwritten design order information on a screen. Ordering system.
[0020]
According to the invention described in claim 6, by displaying the image information obtained by converting the handwritten design order information on the operator terminal on the screen, the desired image of the user (customer) can be grasped, and the man-hour and the procedure until the design creation is completed. Is easier to determine.
[0021]
The invention according to claim 7 converts the handwritten design order information into image information from the user terminal, distributes the converted image information and places a design order, and the ordering manager terminal receives the order via the ordering server. A receiving and ordering method is characterized in that a design order is received, a design creation work is ordered and order management is performed based on the design order, and a worker terminal performs the design creation work based on the design creation work order.
[0022]
According to the invention described in claim 7, the handwritten design order information is converted into image information by the user terminal and delivered to the ordering server, so that the design order information from the user (customer) can be accurately converted by the designer or the like. Can inform workers.
[0023]
The invention according to claim 8 is the ordering method according to claim 7, wherein the user terminal converts the handwritten design order information into the image information by an image input device.
[0024]
According to this invention, the handwritten design order information is converted into image information by the image input device, so that the design order information from the user (customer) can be easily and accurately transmitted to a designer or other worker. be able to.
[0025]
The invention according to claim 9 is characterized in that the handwritten design order information includes at least design decision information, an image used for design, and user identification information. It is an ordering method.
[0026]
According to the ninth aspect of the present invention, the handwritten design order information includes at least the design decision information, the image used for the design, and the user identification information, so that the design order is received and the user (customer) is received. Can be grasped, and the man-hours and procedures for completing the design creation can be easily determined.
[0027]
The invention according to claim 10 is the ordering method according to claim 8, wherein the handwritten design order information includes handwritten design creation instruction character information and a handwritten design creation instruction diagram.
[0028]
According to the tenth aspect of the present invention, the handwritten design order information includes the handwritten design creation instruction character information and the handwritten design creation instruction diagram. Understand the desired image of the user (customer).
[0029]
The invention according to claim 11, wherein the order information terminal displays on the screen image information obtained by converting the handwritten design order information. This is the ordering method.
[0030]
According to this invention, the image information obtained by converting the handwritten design order information is displayed on the screen at the ordering manager terminal, so that the user (customer) can grasp the desired image simultaneously with the reception of the design order. In addition, it is easy to determine the man-hours and procedures until the design is completed, and it is possible to accurately convey the desired image of the user (customer) to an operator such as a designer.
[0031]
The invention according to claim 12, wherein the worker terminal displays on the screen image information obtained by converting the handwritten design order information. It is an ordering method.
[0032]
According to the twelfth aspect of the present invention, the image information obtained by converting the handwritten design order information is displayed on the screen at the operator terminal, so that the desired image of the user (customer) can be grasped, and the man-hour and the procedure until the design creation is completed. Is easier to determine.
[0033]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, embodiments of an ordering system and an ordering method of the present invention will be described with reference to the drawings, but the present invention is not limited to these embodiments.
[0034]
FIG. 1 is a diagram showing an ordering system. In FIG. 1, an ordering server 2, a user terminal 3, a worker terminal 4, and an ordering manager terminal 5 are connected to a network 1, and can communicate with each other via the network 1.
[0035]
The network 1 is a network in which computer systems, terminals, and data communication equipment are interconnected. The connection may be connected by a wire such as a dedicated line or a public line, may be connected wirelessly through a communication satellite or the like, or may be connected in a complex form thereof. The so-called Internet is also included in the network.
[0036]
The ordering server 2 receives design orders via the network 1 and performs design creation work ordering and ordering management based on the design orders, as well as network image services such as image browsing, image storage, and customer information management used in the design. It has a function that can provide.
[0037]
The user terminal 3 may be any electronic device terminal capable of transmitting and receiving character information and image information using a personal computer or the like. The personal computer is provided with an image input device, that is, a device such as a flatbed scanner or a digital camera capable of capturing handwritten design order information. In this embodiment, a scanner 3a is provided as an image input device.
[0038]
The scanner 3a scans the handwritten design order, converts the handwritten design order information into image information, and delivers the image information to the order receiving server 2. By converting the handwritten design order information into image information by the user terminal 3 and delivering the image information to the ordering server 2, the design order information from the user (customer) can be accurately conveyed to an operator such as a designer.
[0039]
The order manager terminal 5 receives a design order via the order server 2, performs design creation work ordering and order management based on the design order, and converts handwritten design order information at the order manager terminal 5. The displayed image information can be displayed on the screen. By displaying the image information obtained by converting the handwritten design order information on the screen, at the same time as receiving the design order, the user (customer) can grasp the desired image, and the man-hours and procedures for completing the design creation can be easily determined. The customer's desired image can be accurately transmitted to designers and other workers.
[0040]
The worker terminal 4 is arranged in a store or the like, and performs the design creation work based on the order of the design creation work on the image editing screen, and can display on the screen the image information obtained by converting the handwritten design order information on the worker terminal 4. It is. By displaying the image information obtained by converting the handwritten design order information on the screen, a desired image of the user (customer) can be grasped, and the man-hours and procedures until the design creation is completed can be easily determined. A store is, for example, a lab-like device equipped with an image forming apparatus capable of performing image processing and image correction for design creation work, for example, removing unnecessary objects such as backgrounds from images, red-eye correction, and the like. Absent.
[0041]
Next, an ordering method will be described with reference to FIGS. FIG. 2 is a flowchart for executing the ordering method, and FIG. 3 is a diagram showing exchange of information among the user terminal side, the ordering manager terminal side, the worker terminal side, and the ordering server side.
[0042]
The user starts the browser software of the user terminal 3 (S1) and accesses the design order site (S2). The user ID is input from the user terminal 3 and sent to the ordering server 2, and the ordering server 2 authenticates an individual by collating with a user ID registered in advance (S3).
[0043]
The user terminal 3 receives the user authentication from the ordering server 2, scans the handwritten design order with the scanner 3a, converts the handwritten design order information into image information, and distributes it to the ordering server 2 (S4).
[0044]
A determination is made as to whether the design order is a special order freely laid out by a user (customer) who does not have a predetermined layout or the like (S5). In the case of a special order, the order manager manages the order. A special order estimate is made from the customer terminal 5 via the ordering server 2 (S6), and in the case of a standard design layout, a normal order estimate is made (S7).
[0045]
The user terminal 3 can browse a display screen for confirming the quote and the design order (S8), and confirming the estimated amount and the design order (S9). If there is no problem, the design is ordered (S10), and an order confirmation mail is delivered from the order management terminal 5 via the order server 2.
[0046]
The order manager terminal 5 receives the design order and manages the order through the order server 2. The order management terminal 5 can display the image information obtained by converting the handwritten design order information on the screen (S11). By displaying the image information obtained by converting the handwritten design order information on the screen, it is possible to simultaneously receive the design order. , The user (customer) desired image can be grasped, the man-hours and procedures until the design creation is completed can be easily determined, and the user (customer) desired image can be accurately conveyed to designers and other workers, and the design creation work It is determined whether or not the sorting is performed (S12).
[0047]
If the sorting of the design creation work is not performed, an order reception e-mail is sent to the worker terminal 4. The worker accesses the worker screen from the worker terminal 4 to place an order for the design creation work based on the design order (S13).
[0048]
The worker terminal 4 displays the image information obtained by converting the handwritten design order information on the screen, so that the desired image of the user (customer) can be grasped, and the man-hour and the procedure until the completion of the design creation can be easily determined (S14). Then, on the worker screen from the worker terminal 4, the worker performs a design creation operation based on the design order on the image editing screen (S15).
[0049]
In order to sort design creation work, in design order, for example, sort by special order, normal order, or separate for image processing such as removal of unnecessary materials of images used for design, red eye correction etc. (S16).
[0050]
The worker terminal 4 displays the image information obtained by converting the handwritten design order information on the screen, so that the desired image of the user (customer) can be grasped, and the man-hour and the procedure until the completion of the design creation can be easily determined (S17). Then, on the worker screen from the worker terminal 4, the worker performs a design creation operation based on the design order on the image editing screen (S18).
[0051]
When the design creation work is completed, the design image created from the worker terminal 4 is transmitted to the order receiving server 2, and the cut image is synthesized on the synthesis screen of the order manager terminal 5 (S19).
[0052]
The order management terminal 5 allows the user to view the created design image (S20), and checks whether the finish of the design created by an operator such as a designer is as desired by the user (customer) for the design order. If there is a problem, calibration is performed (S21). When the inspection and the calibration are completed (S22), a design creation completion confirmation mail is delivered from the order management terminal 5 to the user terminal 3 via the order server 2. The user terminal 3 confirms the created design image, places a print order, shifts to the next step, and ends (S23). Here, the next steps are (1) receiving a print order from a user (customer), and (2) performing printing in accordance with the print order and sending it to the user.
[0053]
Next, an embodiment of a design order performed at the user terminal 3 will be described with reference to FIG.
[0054]
FIG. 4 shows a handwritten design order. The handwritten design order form 20 includes a design selection field 20a, a user identification field 20b, a handwritten design creation instruction field 20c, and an image field 20d used for design.
[0055]
In the design selection field 20a, a design layout 20a1 of a plurality of standards and a specific number 20a2 are described as design decision information, and a desired design or a specific number is specified by handwriting a mark 20a3. For example, the layout of the design of the specific number A-02 is marked with a circle and the design is selected.
[0056]
In the user identification field 20b, the address 20b1 and the name 20b2 of the user are written by hand as user identification information.
[0057]
In the handwritten design creation instruction field 20c, handwritten design creation instruction character information and a handwritten design creation instruction diagram, for example, the selected design layout 20c1 are described by handwriting, and the position of the photographic image used for creating this design and the photographic image An instruction of a part to be used is indicated by a handwritten rough drawing 20c2 or a character 20c3.
[0058]
A photograph 20d1 is pasted as an image used for design in the image column 20d used for design, and a number 20d2 is assigned to the photograph 20d1 used for design. In this embodiment, four photos are used, but one or a plurality of photos may be used, and one used for the design layout 20a1 is prepared.
[0059]
As described above, the handwritten design order information includes the design determination information, the image used for the design, and the user identification information, so that the design order can be received and the desired image of the user (customer) can be grasped at the same time. It is easier to determine the man-hours and procedures until the design is completed.
[0060]
In addition, the handwritten design order information includes the handwritten design creation instruction character information and the handwritten design creation instruction diagram, so that the user (customer) image that is difficult to understand in words can be understood by looking at the handwritten design creation instruction diagram. .
[0061]
The entry of the handwritten design order form 20 may be completed by a clerk at the time of reception at the store, or may be written by the customer at the time of reception at the store. The clerk scans the product at the time of reception at the store with a scanner. Further, the handwritten design order form 20 may be scanned by a scanner at home or the like without depending on the reception at the store.
[0062]
Next, an embodiment of displaying an image on the ordering manager terminal 5 will be described with reference to FIGS.
[0063]
FIG. 5 shows a menu screen of a design creation work ordering / ordering management screen. The menu screen 50 has a design progress confirmation column 50a and a distribution column 50b. When the distribution field 50b is clicked, the screen is switched to the design distribution screen 51 in FIG. When the user clicks on the details field 51a of the design distribution screen 51, the screen is switched to an order details information screen 52 of FIG. Clicking the design information (image) field 52a on the order detailed information screen 52 displays a design information screen 53 in FIG.
[0064]
The design information screen 53 displays a design information (character) column 53a, an order form column 53b, and a handwritten design order form column 53c.
[0065]
In the handwritten design order form column 53c, the handwritten design order form 20 shown in FIG. 4 is scanned, the handwritten design order information is converted into image information, and the image information distributed to the ordering server 2 is displayed on the screen. .
[0066]
The order management terminal 5 displays the image information obtained by converting the handwritten design order information on the screen, and at the same time as accepting the design order, grasps the desired image of the user (customer). This makes it easier to make a decision and also allows the user (customer) desired image to be accurately conveyed to an operator such as a designer.
[0067]
The order manager terminal 5 has an order manager screen shown in FIG. 9. The order manager screen 60 includes an order number switch button 60a, an order form image button 60b, a rough drawing button 60c, and a photo manuscript. A button 60d, a product button 60e, an inspection calibration button 60f, a mail button 60g, and a display screen 60h are provided.
[0068]
The order number is switched by switching the order number switch button 60a up or down. By operating the order image button 60b, the contents of the design selection field 20a and the user specification field 20b specified by the order number of the handwritten design order form 20 are displayed on the display screen 60h. In addition, the contents of the handwritten design creation instruction field 20c of the handwritten design order form 20 are displayed on the display screen 60h by operating the rough drawing button 60c. The contents of the image field 20d used for designing the handwritten design order form 20 are displayed on the display screen 60h by operating the photo original button 60d.
[0069]
As described above, the image information obtained by converting the design order information written by the operation of the order form image button 60b, the rough drawing button 60c, and the photograph manuscript button 60d is switched and displayed on the screen, or added and displayed by the operation. You may make it display simultaneously. By displaying in this manner, the user (customer) 's desired image can be grasped simultaneously with the reception of the design order, and the man-hours and procedures for completing the design creation can be easily determined, and the user (customer's) desired image can be accurately determined. Can communicate to designers and other workers.
[0070]
The product button 60e is blank even if the product button 60e is operated before the order of the design order, but when the worker creates the design and is delivered, the design created by operating the product button 60e is performed. Can be displayed on the display screen 60h for confirmation.
[0071]
By operating the proofreading button 60f, it is possible to check whether the finish of the design created by the designer or the like displayed on the display screen 60h is as desired by the user (customer) for the design order, and proofreading such as erroneous characters or image correction can be performed. By correcting the created design, it is possible to prevent character errors and improve the design quality.
[0072]
The mail screen is opened by operating the mail button 60g, and when a design order is received, a mail is sent to an operator such as a designer, and if the design order cannot be received, a mail is sent to the user. When the design creation is completed by operating the mail button 60g, an email of the design creation completion is sent to the user.
[0073]
Next, an embodiment of image display on the worker terminal 4 will be described with reference to FIG.
[0074]
The worker terminal 4 has a worker screen shown in FIG. 10, and on this worker screen 70, an order number switching button 70a, an order form image button 70b, a rough drawing button 70c, a photograph manuscript button 70d, a design creation work button 70e. , A mail button 70g, and a display screen 70h.
[0075]
The order number is switched by switching the order number switch button 70a up or down. By operating the order image button 70b, the contents of the design selection field 20a and the user specification field 20b specified by the order number of the handwritten design order form 20 are displayed on the display screen 70h. Further, by operating the rough drawing button 70c, the contents of the handwritten design creation instruction field 20c of the handwritten design order form 20 are displayed on the display screen 70h. By operating the photo original button 70d, the contents of the image column 20d used for designing the handwritten design order form 20 are displayed on the display screen 70h.
[0076]
As described above, the image information obtained by converting the design order information written by the operation of the order form image button 70b, the rough drawing button 70c, and the photo original button 70d is switched and displayed on the screen. All of them may be displayed simultaneously. By displaying in this manner, the image information obtained by converting the handwritten design order information is displayed on the screen, so that the desired image of the user (customer) can be grasped, and the man-hour and the procedure until the design creation is completed can be easily determined.
[0077]
The design creation work button 70e is blank even if the design creation work button 70e is operated before a design order is received. However, when a design order is received, an operator can create a design.
[0078]
The mail screen is opened by operating the mail button 70g, and when the design creation is completed, an email of the design creation completion is sent to the ordering manager.
[0079]
【The invention's effect】
As described above, according to the first and seventh aspects of the present invention, the user terminal converts the handwritten design order information into image information and distributes the image information to the ordering server. Can be accurately communicated to designers and other workers.
[0080]
According to the second and eighth aspects of the present invention, the handwritten design order information is converted into image information by the image input device, so that the design order information from the user (customer) can be easily and accurately provided to the operator such as a designer. Can tell.
[0081]
According to the third and ninth aspects of the present invention, the handwritten design order information includes at least the design decision information, the image used for the design, and the user identification information. ) Can be grasped, and the man-hours and procedures to complete the design creation can be easily determined.
[0082]
According to the invention described in claim 4 and claim 10, the handwritten design order information includes the handwritten design creation instruction character information and the handwritten design creation instruction diagram, so that the handwritten design creation instruction diagram can be understood by words. Understand difficult user (customer) image.
[0083]
According to the fifth and eleventh aspects of the present invention, the image information obtained by converting the handwritten design order information is displayed on the screen at the ordering manager terminal, so that the request image of the user (customer) can be simultaneously received with the design order. It is easy to judge the man-hours and procedures required until the user grasps and completes the design creation, and it is possible to accurately convey the desired image of the user (customer) to an operator such as a designer.
[0084]
According to the inventions described in claims 6 and 12, the image information obtained by converting the handwritten design order information is displayed on the screen at the operator terminal, so that the desired image of the user (customer) can be grasped, and the man-hours required until the design creation is completed can be achieved. The procedure is easier to determine.
[Brief description of the drawings]
FIG. 1 is a diagram showing an ordering system.
FIG. 2 is a flowchart for executing an ordering method.
FIG. 3 is a diagram showing exchange of information among a user terminal, an order manager terminal, a worker terminal, and an order server.
FIG. 4 is a diagram showing a handwritten design order form.
FIG. 5 is a diagram showing an order and order management screen for a design creation operation of the order manager terminal.
FIG. 6 is a diagram showing a design distribution screen of an order manager terminal.
FIG. 7 is a view showing an order detailed information screen of the ordering manager terminal.
FIG. 8 is a diagram showing a detailed order information screen of the ordering manager terminal.
FIG. 9 is a diagram showing an administrator screen of the ordering manager terminal.
FIG. 10 is a diagram showing a worker screen of a worker terminal.
[Explanation of symbols]
1 network 2 order server 3 user terminal 4 worker terminal 5 order manager terminal 20 handwritten design order form 20a design selection field 20b user identification field 20c handwritten design creation instruction field 20d image field used for design

Claims (12)

Network and
A user terminal connected to the network and performing a design order;
An order manager terminal that is connected to the network and receives the design order via an order server, and performs order creation and order management based on the design order;
An operator terminal connected to the network and performing design creation based on the order of the design creation work;
Ordering system with
An order receiving system, wherein the user terminal converts handwritten design order information into image information and distributes the image information to the order receiving server. The order receiving system according to claim 1, wherein the user terminal includes an image input device that converts the handwritten design order information into the image information. 3. The order receiving / ordering system according to claim 1, wherein the handwritten design order information includes at least design decision information, an image used for the design, and user identification information. The ordering system according to claim 3, wherein the handwritten design order information includes handwritten design creation instruction character information and a handwritten design creation instruction diagram. The ordering system according to any one of claims 1 to 4, wherein the ordering manager terminal is capable of displaying image information obtained by converting the handwritten design order information on a screen. The order receiving system according to claim 1, wherein the worker terminal is capable of displaying image information obtained by converting the handwritten design order information on a screen. The handwritten design order information is converted into image information from the user terminal, and the converted image information is distributed to perform a design order. The order management terminal accepts the design order via the order server and accepts the design order. An order receiving and ordering method, wherein the order of the design creation operation and order management are performed based on the order, and the operator terminal performs the design creation operation based on the order of the design creation operation. The order receiving method according to claim 7, wherein the user terminal converts the handwritten design order information into the image information using an image input device. 9. The ordering method according to claim 7, wherein the handwritten design order information includes at least design decision information, an image used for design, and user identification information. 9. The ordering method according to claim 8, wherein the handwritten design order information includes handwritten design creation instruction character information and a handwritten design creation instruction diagram. The order receiving method according to any one of claims 7 to 10, wherein the order receiving manager terminal displays on a screen image information obtained by converting the handwritten design order information. The order receiving method according to any one of claims 7 to 10, wherein the worker terminal displays on the screen image information obtained by converting the handwritten design order information.

Images