JP2004178346A - Vehicle maintenance and management system, computer-based method for maintenance and management of vehicle, and vehicle maintenance and management program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To enable maintenance and management of vehicle replacement parts which reflect differences in the way of driving among drivers. <P>SOLUTION: Information terminals 1(1A-1n), 2(2A-2n) disposed at each gas station and a host terminal 100 in communication with the information terminals 1A-1n are used. Each of the information terminals has a means for inputting a vehicle's ID information, a means for inputting data on the amount of fuel supplied to the vehicle, a means for recording the fuel data in association with the vehicle's ID information, and a means for sending the recorded data to the host terminal. The host terminal has a means for receiving the data from the information terminals; a management table in which the vehicle's ID information, management parts for maintenance and management for a customer's vehicle, and numerical data serving as indexes for the time to replace the management parts are registered in association with one another; a means for accumulating and updating the numerical data of the management table according to the data received by the reception means; and a means for outputting data based on the updates. <P>COPYRIGHT: (C)2004,JPO

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a system, a method, a program, and the like for maintaining and managing a vehicle by a computer, and more particularly to a maintenance management system suitable for managing replacement time of consumable parts of a vehicle of a customer who uses a gas station.
[0002]
[Prior art]
2. Description of the Related Art Conventionally, in service stations of automobiles such as gas stations (gas stations), not only various fuels such as gasoline and light oil, but also tires, batteries, engine oil, ATF (automatic transmission fluid), gear oil, PSF (power steering fluid). Various products are sold, including various consumable parts and various accessories such as car stereos and navigation devices.
[0003]
In addition, in a car service station, in order to perform inspection and maintenance of a customer's vehicle (automobile), a service for appropriately performing inspection and replacement of the various consumable parts described above is provided. Specifically, at a service station, a so-called sales promotion campaign for various consumable parts is conducted, and a simple inspection of the vehicle is performed when a customer comes to the store, and based on the inspection result, maintenance of the vehicle of the user is recommended. In general, a direct mail (DM) for maintenance guidance is later sent to a member or the like who has registered contact information.
[0004]
However, since such maintenance recommendation and DM delivery are not always performed in an objective manner based on scientific evidence for vehicle inspection, customers may have distrust and annoyance. In many cases, it was difficult to promote sales of parts, etc. and maintenance services.
[0005]
[Problems to be solved by the invention]
2. Description of the Related Art In recent years, inventions have been proposed for automatically calculating and managing the replacement time of a part used in a vehicle by a computer. For example, in Japanese Unexamined Patent Application Publication No. Hei 10-167027 (inspection and maintenance time management device and recording medium, hereinafter referred to as "known example 1"), it is determined using the data of the mileage per unit period of the vehicle and the mileage. The life data of the managed parts and the like are registered in advance for each vehicle, and data such as date, mileage (or remaining parts), etc. are inputted at the next inspection / maintenance, and the data of the previous inspection / maintenance are stored. The average traveling distance (or wear rate) per unit period is calculated in light of this, and the next inspection and maintenance time is predicted.
[0006]
In Japanese Patent Application Laid-Open No. 2000-212484 (Vehicle management information output device, hereinafter referred to as “known example 2”), an average traveling distance per month is calculated from a plurality of storage date data, and a limit traveling distance of parts is calculated. There is disclosed a configuration for calculating and displaying a lifespan date from a service.
[0007]
However, these known techniques have the following problems, and leave room for improvement.
[0008]
For example, in general, the standard of the engine oil replacement time has been indicated by a uniform replacement reference traveling distance (hereinafter, referred to as a standard distance), but this standard distance is a standard driving method. This is only a prerequisite, and the actual situation of deterioration of the engine oil depends on the driving style of the driver. In other words, if the vehicle is run with less burden, the progress of deterioration of the engine oil will be slower, and if it is more heavy, the replacement time will come before reaching the standard distance.
[0009]
Therefore, when recommending the user (driver) to change the engine oil at the service station, it is appropriate to individually manage the arrival of the replacement time corresponding to the driving style of the driver, based on the original scientific basis. It is considered that the maintenance management is simple.
[0010]
On the other hand, according to the technique of the publicly known example 1, the components are managed using the value of the traveling distance based on the prediction calculation, and the life of the component is determined by analogy with the past traveling distance results. Therefore, if a large change occurs in the frequency of use of the vehicle, there is a problem in that the replacement time of the management part greatly deviates from the actual use limit.
[0011]
Also, in the technique of the known example 2, the life of the components is determined from the average traveling distance per unit period. Therefore, if a large change occurs in the frequency of use of the vehicle, the replacement time of the management components becomes larger than the actual use limit. There is a problem that the values are shifted.
[0012]
That is, according to the management method in each of the above-described known examples, the replacement time is managed based on a uniform traveling distance or the like, and thus does not reflect the difference in the way of driving of the driver as described above, and there is room for improvement. It can be evaluated that there is.
[0013]
In view of such circumstances, the present inventor has obtained the following knowledge regarding improvements in a system for managing vehicle maintenance.
[0014]
Generally, the difference in driving style is reflected in fuel economy. In other words, the fuel efficiency of the vehicle depends on the so-called “hard” driving manner that places a heavy burden on the vehicle (for example, when the loaded weight is large, when the vehicle starts suddenly, stops suddenly, and often runs on steep hills or rough roads). ) Is worsened, and conversely, it is improved by a so-called “soft” driving method with less burden on the vehicle.
[0015]
More specifically, for example, in a vehicle having a fuel efficiency of 12 km / L (L is a liter, the same applies hereinafter) during a standard driving, the fuel economy drops to a level of, for example, 10 km / L if a hard driving method is used. Conversely, when a soft driving style is used, the fuel efficiency is improved to, for example, a level of 16 km / L, which is a phenomenon that occurs on a daily basis, and a large difference occurs in the value of the fuel efficiency due to a difference in the running style. .
[0016]
Further, in a vehicle, for example, when the vehicle is always driven in a hard way, the replacement time of various consumables (typically, engine oil, oils such as ATF, PSF, etc., and tires) is standardized. In the case where the running must be faster than in the case of running, and when the running is always soft, there is no problem even if the replacement time of these consumables is slightly delayed from the standard.
[0017]
In view of such a situation, for example, when 250 L of fuel is consumed in a vehicle having a standard fuel consumption of 12 Km / L, even if the vehicle travels 2500 km in a hard way or 4000 km in a soft way, It is possible to evaluate that the vehicle ran for 3000 km in a standard way, and to replace various consumables based on the actual fuel consumption rather than based on the actual mileage. It has been found that the method based on the quantity is more consistent with the actual condition of the degree of deterioration of the consumable part.
[0018]
As a result of earnest research, the present inventor came up with the idea that maintenance management should be performed using such fuel efficiency characteristics to reflect differences in how individual drivers drive, and specifically, `` The actual fuel consumption is better reflected in the actual driving style, and the time to replace various consumables is determined based on the fuel consumption, in other words, the refueling amount, which reflects the difference in the actual fuel consumption as it is. It is more scientific and objective to construct a system that does this, and it matches the actual situation of the degree of deterioration of consumables. "
[0019]
An object of the present invention is to provide a vehicle maintenance management system, a vehicle maintenance management method using a computer, and a vehicle maintenance management program capable of performing maintenance management reflecting a difference in how a driver runs with respect to vehicle components. It is in.
[0020]
[Means for Solving the Problems]
The first configuration of the vehicle maintenance management system according to the present invention uses an information terminal arranged at each gas station and a host terminal connected to each of the information terminals via a communication line, to use a gas station. A system for maintaining and managing a customer's vehicle to be used, wherein the information terminal includes identification information input means for inputting identification information of the vehicle, and a refueling amount for inputting data of a refueling amount supplied to the vehicle. Data input means, recording means for recording the inputted refueling amount data in association with the identification information of the vehicle, and transmission means for transmitting the data recorded by the recording means to the host terminal, the host terminal comprises: Receiving means for receiving data from the terminal, identification information of the customer's vehicle, management parts to be maintained and managed for the customer's vehicle, and numerical data as an index of replacement time of the management parts are registered in association with each other. An updating unit that integrates and updates the numerical data of the management table based on the data received by the receiving unit, and an output unit that outputs data based on the update result of the updating unit. It is characterized by having.
[0021]
In this system, the host terminal manages a management table in which identification information of each customer's vehicle, management parts of the customer's vehicle, and numerical data that is an index of replacement time of the management parts are registered and associated with each other. In the information terminal, the refueling amount data input when refueling the vehicle of the customer is recorded in the recording means in association with the identification information of the vehicle, and the recording data of the recording means is transmitted to the host terminal. Based on the above, the numerical data of the management table is integrated and updated by the host terminal, and the data based on the update result is output by the output means. It is performed by the integrated value based on the above.
[0022]
According to a second configuration of the vehicle maintenance management system according to the present invention, in the first configuration, the host terminal registers a component in which a value of the replacement reference mileage is determined as a management component of the management table, A fuel efficiency setting unit for setting a standard fuel efficiency of the vehicle is provided, and the updating unit is configured to perform the update based on the value of the replacement reference traveling distance, the value of the standard fuel efficiency set by the fuel efficiency setting unit, and the data received by the receiving unit. In this case, the numerical data in the management table is integrated and updated.
[0023]
More specifically, in the second configuration, the integrated value of the refueling amount is used as the numerical data of the management table, and the updating unit integrates the value of the refueling amount of the data received by the receiving unit with the numerical data. To do.
[0024]
Also, in this case, the host terminal, based on the value of the management component replacement reference mileage, the total mileage since the previous replacement of the management component, and the value of the standard fuel efficiency set by the fuel efficiency setting means, It is preferable to provide a configuration including a numerical data setting registration unit that sets an initial value of numerical data and registers the initial value in the management table. With such a configuration, it is possible to more accurately manage the replacement time (wear level) of the management component registered in the management table.
[0025]
Further, the host terminal sets a replacement reference refueling amount as a replacement reference value of the management component based on the value of the replacement reference mileage of the management component and the value of the standard fuel efficiency set by the fuel efficiency setting means. With the configuration including the replacement reference refueling amount setting registration unit that registers in the management table, the replacement reference value can be quickly registered in the management table.
[0026]
On the other hand, as another specific configuration example of the second configuration, the numerical data in the management table can be an integrated value of the standard mileage of the vehicle. The standard mileage of the vehicle may be calculated by multiplying the value of the refueling amount of the data received in step 2 by the value of the standard fuel efficiency set by the fuel efficiency setting means, and integrating the calculated value with the numerical data. That is, in this example, the management component replacement reference travel distance is used as it is as the management component replacement reference value.
[0027]
As a preferred configuration of the host terminal, a determination means for determining whether the value of the numerical data has reached a predetermined replacement reference value set based on the value of the replacement reference travel distance as described above is provided, The output based on the determination result is performed by the output unit.
[0028]
Further, as a preferable configuration of the host terminal, a reset unit for resetting the numerical data of the management table when the management component is replaced is provided.
[0029]
More specifically, the information terminal is provided with a replacement part information input means for inputting information about the replacement part when performing a part replacement for the vehicle, and the recording means stores the input information about the replacement part in the vehicle. On the other hand, the reset means of the host terminal determines whether the data received from the information terminal includes data indicating replacement of the management component, and, based on the determination result, the management table. Of the corresponding numerical data is reset.
[0030]
With such a configuration, when a part replacement for a vehicle is performed, data in which information on replacement parts and vehicle identification information are associated with each other is transmitted from the information terminal to the host terminal, When data indicating replacement of a management component is included, the host terminal can automatically perform processing for resetting the corresponding numerical data in the management table.
[0031]
As an example of the output content of the output means of the host terminal, a direct mail for urging the user of the vehicle to replace the management part is printed out.
[0032]
On the other hand, as a configuration on the information terminal side arranged at each gas station, generally, at least one metering machine for refueling the vehicle is arranged at the gas station, so that the refueling amount data input means, It is preferable to adopt a configuration in which the refueling amount data is obtained from the weighing machine during the refueling operation and supplied to the recording means. With this configuration, since the refueling amount data is directly input from the weighing machine to the information terminal in accordance with the refueling operation of the weighing machine, manual input by a human is avoided, and the refueling amount data is promptly recorded in the recording unit.
[0033]
Further, as an example of the configuration of the identification information input means of the information terminal, a configuration is provided in which a card reader for reading recorded information of a card on which identification information of the vehicle is recorded is provided. Such a configuration is suitable, for example, when applied to a membership system, and it is possible to avoid manual input of vehicle identification information by hand. If a POS terminal is used as the information terminal, the POS terminal is usually provided with a card reader, which is convenient.
[0034]
The transmission timing of the recording data from the information terminal to the host terminal is not particularly limited. For example, the recording data may be transmitted each time, or may be transmitted collectively after the business hours.
[0035]
In addition, the number of management parts per vehicle is not particularly limited, and one to a plurality of management parts can be managed. In the case of a plurality of management parts, the numerical data is individually set and updated. .
[0036]
The main configuration of the vehicle maintenance management method by the computer according to the present invention is such that identification information about a vehicle, a management part to be maintenance-managed for the vehicle, and numerical data serving as an index of replacement time of the management part are associated with each other. A recording step of recording the vehicle identification data corresponding to the identification information and the data of the amount of refueling supplied to the vehicle in association with the refueling of the vehicle using the registered management storage medium; An update step of integrating and updating the numerical data of the management storage medium based on the identification data and the refueling amount data, and an output step of outputting data based on the update result.
[0037]
According to this method, the numerical data of the management storage medium in which the identification information of the vehicle, the management part of the vehicle, and the numerical data serving as an index of the replacement time of the management part are registered and associated with each other, The information is integrated and updated based on the information and the refueling amount data, and data based on the updated result is output.
[0038]
Preferably, the method further includes a determination step of determining whether the value of the numerical data of the management storage medium has reached a predetermined value, and the output step performs output based on the determination result in the determination step.
[0039]
Further preferably, in the determining step, it is determined whether each of the value of the numerical data before the update in the update step and the value of the numerical data after the update has reached a predetermined value. If the determination result is that the predetermined value has not reached the predetermined value and the updated value has reached the predetermined value, an output for prompting the user of the vehicle to replace the management component is performed.
[0040]
The vehicle maintenance management program according to the present invention uses the computer as an index of at least the identification information of the vehicle, a management part to be maintenance-managed for the vehicle, and a replacement time of the management part in order to perform maintenance management of the vehicle. Numerical data, database management means for managing the database of the storage medium registered in the database in association with the numerical data, based on the vehicle identification information and the refueling amount data input when refueling the vehicle, the numerical data of the storage medium It functions as data updating means for integrating and updating, and output means for outputting data based on the update result by the updating means.
[0041]
Preferably, the database management means is a vehicle information input means for inputting various vehicle information, and a setting registration means for setting various data relating to the management component based on the input vehicle information and registering the data in a database. Make it work.
[0042]
The computer may function as determination means for determining whether the value of the numerical data of the storage medium has reached a predetermined value, and the output means may function to output based on the determination result of the determination means. Is preferred.
[0043]
BEST MODE FOR CARRYING OUT THE INVENTION
Embodiments of the present invention will be described in detail with reference to the drawings. In the following embodiment, an example in which the present invention is applied to a POS (Point of Sales: Point of Sale) system of a gas station with membership will be described. However, the present invention is applied to various systems using computers. Applicable.
[0044]
As shown in FIG. 1, the POS system according to the embodiment includes an information terminal including a main body POS terminal 1 and an external POS terminal 2, a weighing machine 3 connected to the information terminal, and each information terminal via a communication line. It has a host computer 100 connected to the terminal.
[0045]
Among them, the main POS terminal 1 (1A, 1B,..., 1n) and the external POS terminal 2 (2A, 2B,..., 2n) have service stations (A, B,. .., N), and the host computer 100 is installed at a headquarters (a head office or the like) that supervises each service station.
[0046]
Although two weighing machines 3 are installed at each service station in FIG. 1, the number of weighing machines 3 is not particularly limited. Usually, a plurality of weighing machines 3 (3A) are provided for each service station (A, B,..., N). ₁ , 3A ₂ , ..., 3A _n , 3B ₁ ~ 3B _n , 3C ₁ ~ 3C _n , ..., 3n ₁ ~ 3n _n ) Will be installed.
[0047]
A plurality of external POS terminals 2 can be installed for each service station. However, for convenience of explanation, one external POS terminal 2 is provided for the main body POS terminal 1 in FIG. This shows the case where the connection is made.
[0048]
Furthermore, there are various examples of the connection form between the information terminal and the weighing machine 3. In the present embodiment, a case where each weighing machine 3 is connected to the main body POS terminal 1 will be described.
[0049]
The host computer 100 has various databases and tables, which will be described later. Based on processing related to member management and data received from the main POS terminal 1, the sales item, sales amount, member user It performs processing such as tabulation, management, and analysis of each piece of information.
[0050]
The main body POS terminal 1 is disposed in a store of a service station (a so-called sales room), and receives input data based on operation of a card reader and input keys, which will be described later, data input from the external POS terminal 2, and reception from the host computer 100. The stored data is stored, counted, calculated, and the like, and displayed on a screen or printed on paper.
[0051]
Each of the main body POS terminals 1 (1A to 1n) corresponds to a POS (Point of Sales: point of sale information) system and is communicably connected to the host computer 100 via a predetermined line (for example, an ISDN network). And various data relating to the sales of the store to the host computer 100.
[0052]
The main body POS terminal 1 is connected to one or a plurality of external POS terminals 2 via a hub (HUB), not shown, and mutually transmits and receives data. Further, the main body POS terminal 1 has a function of checking recorded information of the membership card 4 described later when the card information is read by the card reader of the own device or the external POS terminal 2.
[0053]
Further, the main body POS terminal 1 is connected to the weighing machine 3, and mutually transmits and receives data. Usually, a plurality of weighing machines 3 are installed in each service station, and a plurality of weighing machines 3 are connected to one POS terminal 1 via a PIF (Pump Interface) (not shown). Will be connected.
[0054]
In this embodiment, the external POS terminal 2 has a function as a so-called external device with respect to the main body POS terminal 1, performs input relating to sales of products, etc., and transmits the input data to the main body POS terminal 1. It is supposed to. This data is stored on the main body POS terminal 1 side, and, for example, information for one day is transferred to the host computer 100 after the end of the business.
[0055]
The external POS terminal 2 is installed near each weighing machine 3 to perform an operation for specifying the weighing machine 3 at the time of refueling. In this system, when such an operation is performed by a serviceman (hereinafter referred to as a clerk) or the like, a signal based on the operation content is transmitted from the external POS terminal 2 to the main body POS terminal 1, and the main body POS terminal receiving the signal 1 issues a refueling permission, so that the weighing machine 3 operates. The details will be described later.
[0056]
The weighing machine 3 is a so-called multi-type which can supply a plurality of types of fuels (for example, regular gasoline, high-octane gasoline, and light oil) by one unit. And one oil supply hose.
[0057]
Each weighing machine 3 has a function of transmitting a status signal of each refueling hose to the connected main body POS terminal 1 and a function of transmitting data related to refueling when refueling is completed. Further, each weighing machine 3 is normally in a prohibition state of the refueling operation, and is in an operable state when individually receiving a refueling permission signal from the main body POS terminal 1.
[0058]
The customers (vehicle users) who use each service station are roughly classified into non-members who do not have a membership card and members to which the membership card 4 has been distributed. The service is divided into a normal member who can receive the service and a car maintenance member who can receive a service of a car maintenance described later in addition to the service of the normal member.
[0059]
Here, those who submit personal information such as name, address, etc. and various information on vehicles (hereinafter referred to as vehicle information) and pass a predetermined examination become normal members, and those who pay monthly membership fees are those who pay car maintenance. As a member, information about these members is registered in the member database of the host computer 100, and a member card 4 in which member identification information is recorded is distributed to each member.
[0060]
The member identification information recorded on the member card 4 includes a member code and a vehicle number, but the vehicle number is not recorded in the case of a normal member, thereby identifying the normal member and the car maintenance member. This makes it easy for the car maintenance member to handle a person who owns a plurality of vehicles. Hereinafter, in order to clarify the distinction from a normal member, the member identification information including both the member code and the vehicle number is referred to as “member vehicle identification information”.
[0061]
When a car maintenance member of the same person owns a plurality of vehicles, a plurality of member cards 4 corresponding to the number of vehicles are distributed. In this case, as the record information of each member card, the same member code and different vehicle numbers are recorded as member vehicle identification information.
[0062]
When using each service station, each member presents the member card 4 to the clerk and refuels or purchases various articles, or uses various services such as car washing and pit work for car maintenance.
[0063]
As described above, in the member database of the host computer 100, the personal information and the vehicle information of the normal member and the personal information and the vehicle information of the car maintenance member are registered, but when one person has a plurality of vehicles, In consideration of the above, the personal information and the vehicle information are managed by different databases and tables. The following mainly describes registration information of a car maintenance member to be subjected to car maintenance management.
[0064]
FIG. 2 shows a display screen of the host computer 100 for registering the personal information of the car maintenance member. In this example, the member code, name, address, telephone number, and e-mail address are registered as the personal information. Is done.
[0065]
Here, the structure of the member code is in the format of "3-digit number-5-digit number" as shown in the figure, and the service for which the enrollment procedure was performed using the first 3-digit number (in this example, "123") The station can be identified. The three-digit number is, for example, "123" is assigned to a car maintenance member who has registered at the service station A, "133" is assigned to a car maintenance member who has registered at the service station B, and so on.
[0066]
The personal information of each car maintenance member registered in the host computer 100 is tabulated and registered as shown in FIG. 7 (hereinafter, this table is referred to as a “member master table”), and a display screen of the host computer 100 as appropriate. It can be read out and displayed on a computer or printed out by a printer or the like.
[0067]
On the other hand, FIG. 3 shows a display screen of the host computer 100 for registering the vehicle information of the car maintenance member. In this example, the member code and the name described above and the vehicle information associated with the member code and the user are registered as the user information. Vehicle number, registration date, manufacturer, common name, fuel type (gasoline or diesel), displacement, transmission (AT or manual), fuel efficiency improvement technology, until vehicle registration date The total mileage of the vehicle and other various information related to vehicle inspection (for example, information described in the vehicle inspection such as the first year registration date, vehicle inspection expiration date, vehicle type and chassis number, vehicle weight, vehicle gross weight, etc.) are registered. Is done.
[0068]
In addition, as the vehicle information of the car maintenance member, information on the replacement performance of each part to be maintained is registered as vehicle information when joining. In this system, as shown in the lower right column of FIG. 3, the date of the latest replacement and the information of the total mileage at the time of replacement can be registered for each component as information on the replacement result.
[0069]
In general, for relatively important parts in a vehicle, a label or the like describing a replacement date or a total mileage at the time of replacement is attached to a predetermined portion of the vehicle at the time of replacement because of a relation with vehicle inspection. When a car maintenance member is enrolled, the information described on the label or the like may be registered.
[0070]
As described above, in the present embodiment, by registering the information of the replacement record of each part to be maintained as vehicle information, it is possible to accurately send the direct mail described below in consideration of the degree of wear of the part. You will be able to start at the right time.
[0071]
In the example of FIG. 3, the engine oil was changed on August 6, 2002 (the total mileage at the time of the change was 40567 km), and the ATF was changed on July 10, 2000 (the change at the time of the change). The total mileage is 21714 km, and the power steering fluid (PSF) is replaced on March 3, 2002 (the total mileage at the time of replacement is 34567 km).
[0072]
In the present embodiment, if the information of the replacement record cannot be registered as the vehicle information, the information is registered in the table, but until the replacement of the part is performed, the consumption level is managed and the direct mail is sent. (Hereinafter, referred to as “frozen parts”), and details thereof will be described later.
[0073]
Further, the information of the member code and the vehicle number described above becomes member vehicle identification information recorded on the member card 4. That is, in the member card 4 distributed to Taro Ashikaga in FIG. 3, information of “123-12345” and “Tochigi 330sa 1234” is recorded as member vehicle identification information so as to be readable by a card reader or the like.
[0074]
By making the member vehicle identification information in such a format, the member code of each member card distributed to the member can be the same for a car maintenance member who owns a plurality of vehicles. The management of the database in the case of an address change or the like becomes easy.
[0075]
The vehicle information of each car maintenance member registered in the host computer 100 is tabulated and registered as shown in FIG. 8 (hereinafter, this table is referred to as a “vehicle master table”), and is the same as the above-described member master table. In addition, the information can be read out and displayed on a display screen of the host computer 100 as appropriate, or can be printed out by a printer or the like.
[0076]
The vehicle information registered in the vehicle master table includes not only information submitted by customers (members of car maintenance members), but also a fuel efficiency table and a fuel efficiency table selected in a later-described fuel efficiency setting process performed by the host computer 100. The set standard fuel efficiency and the like are also registered (see the right column in FIG. 8).
[0077]
In the vehicle master table, since the vehicle maintenance member is registered for each vehicle (each vehicle number), as shown in FIG. 8, for example, the car maintenance member of the member code 123-12346 that owns two vehicles For members (“Jiro Maebashi” in FIG. 7), information on each vehicle is registered separately.
[0078]
As described above, in the present embodiment, car maintenance member information is divided into a member master table for registering personal information for each member and a vehicle master table for registering information for each vehicle of the member. Since the storage is performed, even when one member has a plurality of vehicles, a situation in which the target vehicle is erroneously printed at the time of direct mail printing to be described later can be avoided.
[0079]
When registering the personal information and the vehicle information described above in the database of the host computer 100, in this example, the operator of the host computer 100 writes the completed information of the membership registration form provided at each service station and filled out by the user. In the above-described manual input mode in which keys are input on the screens shown in FIGS. 2 and 3, for example, a predetermined registration site is provided in a communication network such as the Internet, and a user (customer) uses a terminal. Alternatively, each information may be registered by key input.
[0080]
Further, in this embodiment, when registering the personal information and the vehicle information described above, the host computer 100 automatically issues a member code, and based on the vehicle information, the standard fuel efficiency of the vehicle and the replacement standard of each management component. Processing for setting various data such as values is performed, and details of this processing will be described later.
[0081]
Next, with reference to the block diagram of FIG. 4, the configurations of the main body POS terminal 1, the external POS terminal 2, and the weighing machine 3 will be described. Although FIG. 4 shows the block configuration of the main body POS terminal 1A, the external POS terminal 2A, and the weighing machine 3A, the same applies to other terminals (1B, 2B, etc.) and the weighing machines 3B, 3C. Configuration.
[0082]
(Configuration of POS terminal)
The main body POS terminal 1 includes a control unit 10 for controlling the entire apparatus, a key input unit 11 for inputting various information and instructions, a touch panel 12 for performing various displays, a hard disk and the like, and various data are stored therein. An external storage unit 13, a card reader 14 for reading recorded information of the member card 4, a transmitting / receiving unit 15 having a modem or the like for communicating with the host computer 100, and a printer 16 for printing and outputting various information. And an interface 17 for connecting to the external POS terminal 2 and an interface 18 for connecting to the weighing machine 3.
[0083]
The key input unit 11 includes a numeric keypad, arithmetic keys such as four rules, a weighing machine designation key, a registration key, a delete key, a print execution key, and the like, and supplies an input signal based on an input operation of the operator to the control unit 10.
[0084]
The touch panel 12 has a function as a display for outputting data in the external storage unit 13, data of a processing result by the control unit 10, and the like, and an input to the control unit 10 by an operator touching a touch button on a display screen. It has a function as an operation input device for supplying a signal.
[0085]
The external storage unit 13 stores an operating system (OS) executed by the control unit 10 and a program for performing various processes described later, and is read and executed by the control unit 10 as appropriate.
[0086]
The external storage unit 13 stores a sales management file, a product management table, a card management table, and various other files and tables.
[0087]
Here, the sales management file is for transmitting daily sales data at the service station to the host computer 100, and details thereof will be described later with reference to FIG.
[0088]
The product management table also contains specific items of products and services sold at the service station (for example, regular gasoline, high-octane gasoline, light oil, engine oil, ATF, PSF, car wash, pit work,..., Etc.) and the unit price of the item are registered in association with each other.
[0089]
Further, in the card management table, a list of recorded information of the member card 4 whose use has been stopped or cannot be used due to circumstances such as theft or loss is registered.
[0090]
These data in the external storage unit 13 can be output by the touch panel 12 or the printer 16 by an input operation of the key input unit 11. Further, the data of the sales management file in the external storage unit 13 is transmitted to the host computer 100 in accordance with a predetermined process described later.
[0091]
The card reader 14 is for reading recorded information of the membership card 4. The record information of the member card 4 read by the card reader 14 is transmitted to the control unit 10.
[0092]
The transmission / reception unit 15 is connected to the host computer 100 via a communication line, supplies data transmitted from the host computer 100 to the control unit 10, and transmits data output from the control unit 10 to the host computer 100.
[0093]
The printer 16 prints out various slips and the like based on the data output from the control unit 10.
[0094]
The control unit 10 is connected to the above-described units, and performs arithmetic processing and control of each unit based on an input signal of the key input unit 11, a reception signal of the interfaces 17, 18 and the transmission / reception unit 15, and the like.
[0095]
The control unit 10 of the main body POS terminal 1 is connected to the control unit 20 of the external POS terminal 2 via an interface 17 using a HUB so that data can be transmitted and received to and from each other.
[0096]
Further, the control unit 10 is connected to each of the weighing machines 3 via the interface 18 and mutually transmits and receives data. Specifically, the control unit 10 of the main body POS terminal 1 performs a process of displaying an empty state of each refueling hose of each weighing machine 3 based on a status signal received from each weighing machine 3, Perform the process to specify the refueling hose. Note that the control unit 10 also performs a process of appropriately transferring various signals, data, and the like regarding refueling received from the respective weighing machines 3 to the control unit 20 of the external POS terminal 2 via the interface 17.
[0097]
(Configuration of external POS terminal)
As shown in FIG. 4, the external POS terminal 2 includes a control unit 20 for controlling the entire terminal, a touch panel 22 for performing various displays, a card reader 24 for reading recorded information of the membership card 4, The printer has a printer 26 for printing out information and an interface 27 for connecting to various external devices.
[0098]
In this embodiment, the control unit 20 of the external POS terminal 2 is connected to the control unit 10 of the main POS terminal 1 via the interfaces 27 and 17 of the own POS terminal 1 and the main POS terminal 1 so that data transmission and reception can be performed mutually. You can do it.
[0099]
In this POS system, the external POS terminal 2 is installed outdoors near the weighing machine 3 and functions as an external device relating to the input / output processing of the main body POS terminal 1. Block configuration. Specifically, the external POS terminal 2 is not provided with a key input unit including various keys as in the main body POS terminal 1, and various input operations are performed only by the touch panel 22. Further, the external POS terminal 2 does not have a function of transmitting and receiving data to and from the host computer 100, and thus does not include a transmitting and receiving unit as in the main body POS terminal 1.
[0100]
Further, in this POS system, data input on the touch panel 22 of the external POS terminal 2 is transmitted to the main body POS terminal 1 via the interface 27 each time, and various data are stored on the main body POS terminal 1. Therefore, an external storage unit such as the main body POS terminal 1 is not required.
[0101]
(Configuration of weighing machine)
As shown in FIG. 4, the weighing machine 3 includes a control unit 30 that controls the entire weighing machine, an interface 31 for connecting an external device, and a plurality (three in this embodiment) of flow meters. Section 33 (33a to 33c), a refueling nozzle 35 (35a to 35c) connected to the control section 30 via each flow meter section 33, and a refueling amount when refueling is performed by each refueling nozzle 35. Display devices 32 (32a to 32c).
[0102]
In the present embodiment, three refueling hoses 34 (see FIG. 1) are provided for one weighing machine 3, and each refueling nozzle 35 is attached to the tip of each refueling hose and operated during refueling. You. Here, the refueling nozzle 35a is for regular gasoline, 35b is for high-octane gasoline, and 35c is for light oil.
[0103]
Each flow meter section 33 and each refueling hose 34 are connected to a fuel tank (not shown) or a refueling pump (not shown) provided for each kind of fuel, and the refueling pump is operated by opening the refueling nozzle 35. Operates to supply fuel from the refueling nozzle 35 to perform refueling. During refueling, the amount of fuel passing through the refueling hose 34 is measured by the flow meter unit 33, and a signal of the measured value is supplied from the flow meter unit 33 to the control unit 30. In addition, when the operation of closing the valve of the refueling nozzle 35 is performed, the operation of the refueling pump stops, and the refueling ends.
[0104]
The control unit 30 of the weighing machine 3 is connected to the control unit 10 of the main body POS terminal 1 via the interfaces 31 and 18 of the main unit and the main body POS terminal 1 so that data can be transmitted and received between them.
[0105]
The control unit 30 performs control such as turning on / off the refueling pump based on a signal from the refueling nozzle 35. Further, the control unit 30 monitors the signals of the measurement values input from each of the flow meter units 33, and controls each of the display devices 32a to 32c so as to display the refueling amount or the like based on the input signals. A predetermined signal or data based on the input signal is transmitted to the main body POS terminal 1 via the interface 31.
[0106]
Here, the predetermined signal and data indicate a status signal indicating whether each of the refueling hoses 34a to 34c is in use or empty, and a type of fuel when one of the refueling hoses 34 performs refueling. These are fuel type data, refueling amount data indicating the refueling amount, and the like.
[0107]
(Outline of processing of main body POS terminal)
Next, the outline of the processing performed by the control unit 10 of the main body POS terminal 1 will be described with reference to the flowchart of FIG.
[0108]
In step S11, the control unit 10 of the main body POS terminal 1 monitors signals supplied from each unit of the own device, waits until a signal relating to processing is input, and when input, the process proceeds to step S12. .
[0109]
In step S12, the control unit 10 determines whether the input signal is a command for terminating the computer (so-called shutdown), and in the case of the command, performs a process of terminating the entire apparatus and turns off the main power. If the signal is other than the above, the process proceeds to step S13.
[0110]
In step S13, the control unit 10 determines whether or not the input signal includes customer information and an instruction to check the customer information. If the determination result is YES, that is, if it is included, the control unit 10 determines in steps S14 to S16. The customer information is checked and the process returns to step S11. If the determination result is NO, that is, if it is not included, the process proceeds to step S17.
[0111]
In the process of checking the customer information, the control unit 10 reads the card management table described above from the external storage unit 13, checks the record information of the member card 4 (step S14), and receives an input signal from the external POS terminal 2. In the case of (YES in step S15), the check result is transmitted to the corresponding external POS terminal 2 (step S16), and the process returns to step S11. If the input signal is not from the external POS terminal 2 (NO in step S15) ), The check result is displayed on the touch panel 12 of the own device as a signal from the card reader 14 of the own device, and the process returns to the step S11.
[0112]
In step S17, the control unit 10 determines whether or not the input signal includes information about refueling. If the determination result is YES, that is, if it is included, in step S18 (steps S181 to S189 described later with reference to FIG. 19). The process for refueling is performed, and the process returns to step S11. If the determination result is NO, that is, if it is not included, the process proceeds to step S19.
[0113]
In step S19, the control unit 10 determines whether or not the input signal includes information on sales of goods (services other than refueling fuel) or the like. If the determination result is YES, that is, if the determination result includes step S20 ( In steps S201 to S207 to be described later with reference to FIG. 20, various processes related to sales are performed, and the process returns to step S11. If the determination result is NO, that is, if it is not included, the process proceeds to step S21.
[0114]
In step S21, the control unit 10 performs other processing according to the type of the input signal. Although the illustration of the subroutine is omitted, the processing of the control unit 10 in step S21 includes processing such as setting of the device based on an input operation of the key input unit 11 and / or the touch panel 12, creation and updating of various data, and the transmission / reception unit 15. For example, a process based on a signal received from the host computer 100 via the host computer 100, or a process of transmitting a sales management file described below to the host computer 100 based on a timer function set in the control unit 10 may be used.
[0115]
Here, as a process based on a signal received from the host computer 100 via the transmission / reception unit 15, for example, when a member card is stolen or reported to the head office, a predetermined membership card 4 is sent from the host computer 100. Is transmitted, and the control unit 10 of the main body POS terminal 1 that has received this data performs the above-described rewriting process of the card management table.
[0116]
In addition, as a timer function set in the control unit 10, the control unit 10 monitors whether a predetermined transmission time (for example, a set time after the end of business) has arrived, and when the transmission time has arrived, The external storage unit 13 and the transmission / reception unit 15 are controlled so that the sales management file is read from the external storage unit 13 and transmitted to the host computer.
[0117]
(Configuration of host computer)
FIG. 6 shows a block configuration of the host computer 100. The host computer 100 includes a CPU 110, a transmitting / receiving unit 111 including a modem, a hard disk drive (HDD) 112, a display unit 113 including a CRT, an LCD, and the like, an operation input unit 114 including a keyboard and a mouse, and a printer. 115.
[0118]
The CPU 110 controls the entire apparatus, and executes control of each unit and data arithmetic processing based on a control program read into an internal memory (RAM) (not shown).
[0119]
The transmission / reception unit 111 is communicably connected to each main unit POS terminal 1 (1A, 1B, 1C,..., 1n) via a communication line (here, an ISDN network), and is transmitted from each main unit POS terminal 1. The data about the incoming sales management file is received, and the received data is sent to the CPU 110.
[0120]
The display unit 113 outputs and displays data in the HDD 112, data of a processing result by the CPU 110, and the like.
[0121]
The operation input unit 114 is used at the time of inputting the data for member registration described above, inputting various commands, and the like.
[0122]
The printer 115 prints out the display contents of the display unit 113 and direct mail (DM) transmitted to the car maintenance member.
[0123]
The HDD 112 stores an operating system (OS) executed by the CPU 110, a program for performing various processes described later, data for direct mail (DM) printing described later, and the like. , Execution, output, etc.
[0124]
The HDD 112 stores various data such as the data of each member described above and the sales of each service station in a database. These various data in the HDD 112 are displayed and output on the display unit 113 or printed out by the printer 115 based on the operation of the operation input unit 114 by the operator. Are added and updated.
[0125]
More specifically, in the HDD 112 of the host computer 100, in addition to the member master table (FIG. 7) and the vehicle master table (FIG. 8) described above, a managed component table (FIG. 9) and a standard fuel efficiency table described below. (FIG. 10), a part / DM management table (FIG. 11, etc.), and the like are stored, and these are read out as appropriate by the CPU 110, and are referenced and updated.
[0126]
FIG. 9 shows an example of the management target component table. The management target component table indicates a management target component (hereinafter, referred to as a management target component) of the vehicle of the car maintenance member and a vehicle mileage as a replacement reference for the component. A part code, a part name, and a travel distance as a replacement reference for the target part are registered in association with each other.
[0127]
Here, the parts to be managed include engine oil, ATF (automatic transmission fluid, for AT vehicles), gear oil (for manual vehicles), and PSF (power steering fluid). Every 3000 km, every 20,000 km, every 20,000 km, every 10,000 km.
[0128]
These parts are products that have been actively recommended for replacement at service station stores, and all of them are oils (lubricating oils), and are markedly deteriorated. , ATF and gear oil are lubricating oil for the engine, which can be called the heart of the vehicle, and the gears that are indispensable for running, and are parts that can maintain vehicle performance by being replaced regularly. For reasons, it is suitable as a managed component.
[0129]
FIG. 10 shows the configuration of the standard fuel efficiency table. The standard fuel consumption table shows standard fuel consumption data for various vehicles. In the present embodiment, as shown in FIG. 10, as shown in FIG. 10, for diesel vehicles, for direct injection vehicles, for hybrid vehicles, and for specific low fuel consumption vehicles. And a standard gasoline vehicle table are selectively used.
[0130]
Here, the set fuel efficiency corresponding to the displacement of the vehicle is registered in the fuel efficiency tables for the diesel vehicle and the direct injection vehicle, respectively. On the other hand, the set fuel efficiency corresponding to the displacement of the vehicle is registered in the standard gasoline fuel efficiency table for each vehicle manufacturer.
[0131]
That is, a standard gasoline vehicle may have considerably different standard values of fuel efficiency due to differences in manufacturers even if the vehicle has the same displacement as compared with a diesel vehicle and a direct injection vehicle. For example, even for the same 2000 cc vehicle, company T is 9.0 km / liter, company N is 8.8 km / liter, company M is 8.2 km / liter, and so on. For this reason, in the fuel efficiency table for a standard gasoline-powered vehicle, the set fuel efficiency is registered separately for each manufacturer.
[0132]
In addition, the fuel efficiency tables for hybrid vehicles and specific fuel-efficient vehicles include vehicle specifications such as vehicle type (common name), manufacturer, model, displacement, and vehicle weight (and transmission for specific fuel-efficient vehicles). Are registered, and the set fuel efficiency is registered in association with them.
[0133]
That is, compared to diesel vehicles, direct-injection vehicles, and standard gasoline vehicles, the hybrid vehicles have different fuel economy standard values due to differences in type and vehicle weight, for example, even for a vehicle type C having the same displacement of the same company T. May be quite different. For this reason, in the fuel efficiency table for a hybrid vehicle, the standard value of the fuel efficiency is registered separately for each different vehicle type.
[0134]
Similarly, even if the specific fuel-efficient vehicle is, for example, a vehicle type H of the same displacement of the same company Z, the standard values of the fuel efficiency may be considerably different from each other due to differences in vehicle weight and transmission. For this reason, also in the fuel efficiency table for the specific fuel-efficient vehicle, the standard value of the fuel efficiency is registered separately for each different vehicle type.
[0135]
FIG. 11 shows the configuration of the parts / DM management table. This part / DM management table is a table showing a list for each management part associated with the member vehicle identification information of the car maintenance member in order to manage the parts to be managed and the direct mail. In this example, FIG. As shown in, the member vehicle identification information (member code and vehicle number) of the car maintenance member, the member name, the name of the managed part managed for the member's vehicle, the registration date of the managed part, and the last replacement of the managed part The date of the replacement, the cumulative refueling amount since the previous replacement, the refueling amount serving as the replacement reference for the management part, the date of sending the direct mail (DM) guidance last time, and the like are registered in association with each other. .
[0136]
Each of these data in the parts / DM management table is based on information submitted by a customer (a member who is a car maintenance member), similar to the member master table (FIG. 7) and the vehicle master table (FIG. 8) described above. It will be registered at the time of registration processing of the host computer 100 described later in FIG.
[0137]
Among these tables described above, the member master table, the vehicle master table, and the parts / DM management table are created based on the registration information of the member database, and the registration information of the parts / DM management table is It will be updated by the maintenance member using the service station.
[0138]
Hereinafter, a process performed by the host computer 100 when a user is registered as a car maintenance member will be described with reference to a flowchart of FIG.
[0139]
When performing new registration of a car maintenance member in the member database of the host computer 100, change of registration information, and deletion of registration information due to withdrawal, the operator of the host computer 100 operates the operation input unit 114 to operate. The maintenance screen (FIGS. 2 and 3) of the member database is displayed on the display unit 113, and the items entered by the user on the membership sheet (not shown) are operated by operating the keyboard and the like of the operation input unit 114 as described above. And input by so-called manual input.
[0140]
While the maintenance screens shown in FIGS. 2 and 3 are being displayed, the CPU 110 of the host computer 100 operates one of the processing mode buttons “register”, “change”, and “delete” (the upper part of FIGS. 2 and 3). ) Is selected, and when the input of each data is completed and the registration button (upper left column in FIGS. 2 and 3) displayed on the display unit 113 is selected (YES in step S1). In the following step S2, it is determined whether or not the information necessary for membership registration is complete. If the information is not complete (NO in step S2), the display unit displays a screen requesting re-input of the missing information. 113 is controlled (step S3), and the process returns to step S1. On the other hand, if the information required for member registration is complete (YES in step S2), CPU 110 refers to the registration information in HDD 112 and determines whether the person with the name is already registered as a normal member. (Step S4) If the member has already been registered as a normal member, the process proceeds to Step S6 as there is no need to issue a new member code. If the member has not been registered as a normal member, the member code in the above-described format is used. Issue (step S5) and proceed to step S6.
[0141]
Then, CPU 110 sets the standard fuel consumption of the vehicle based on the vehicle information of the user (step S6) and sets the management target parts (step S7), and then, regarding the input personal information and vehicle information, Are registered in the member master table, the vehicle master table, and the parts / DM management table as needed (step S8), and a series of processing is performed. To end.
[0142]
FIG. 13 shows a subroutine of the process of setting the standard fuel consumption (step S6). In the present embodiment, as described above with reference to FIG. 10, five types of fuel efficiency tables for diesel vehicles, hybrid vehicles, direct injection vehicles, specific fuel-efficient vehicles, and standard gasoline vehicles are registered in the host computer 100. In step S6, which table to use is automatically selected based on the vehicle information of the user.
[0143]
That is, the CPU 110 of the host computer 100 checks the fuel type information in the vehicle information (step S60). If it is light oil, it selects the diesel fuel efficiency table in step S61 and shifts to step S69. If it is, the process moves to step S62.
[0144]
In step S62, the CPU 110 determines whether or not the vehicle is a hybrid vehicle. If the vehicle is a hybrid vehicle, the CPU 110 selects a fuel efficiency table for the hybrid vehicle in step S63 and proceeds to step S69. Transition.
[0145]
In step S64, the CPU 110 determines whether or not the direct injection method is used. If the direct injection method is used, the fuel efficiency table for the direct injection vehicle is selected in step S65, and the process proceeds to step S69. Shifts to step S66.
[0146]
In step S66, the CPU 110 determines whether or not the vehicle is a specific fuel-efficient vehicle. If the vehicle is a specific fuel-efficient vehicle, the CPU 110 selects a fuel efficiency table for the specific fuel-efficient vehicle in step S67, and proceeds to step S69. If the vehicle is not a fuel-efficient vehicle, a fuel efficiency table for a standard gasoline-powered vehicle is selected in step S68, and the process proceeds to step S69.
[0147]
Then, in step S69, the CPU 110 extracts data of the corresponding set fuel efficiency based on the vehicle information of the user and the fuel efficiency table selected in the previous step.
[0148]
Specifically, for example, in the case of Taro Ashikaga shown in FIG. 3, the fuel efficiency table for a standard gasoline vehicle is selected in step S68, and the set fuel efficiency is 9 (km / L) in step S69 from the information on the manufacturer and the displacement. ).
[0149]
The data of the fuel efficiency table selected in this way and the extracted set fuel efficiency are registered in the vehicle master table (FIG. 8) in step S8 described above.
[0150]
Thus, in this system, a plurality of fuel efficiency tables are provided based on the type of vehicle (basic properties, performance, etc.), and when setting the standard fuel efficiency of the vehicle, which fuel efficiency table to use is automatically selected. As a result, the standard fuel efficiency can be quickly set for various vehicles, and the management becomes easy.
[0151]
FIG. 14 shows a subroutine of processing for setting a management target component (step S7).
[0152]
First, the CPU 110 refers to the management target component table described above with reference to FIG. 9 and selects a management target component for the vehicle (step S70). Specifically, based on the above-described transmission information, the CPU 110 sets the managed components to “engine oil”, “ATF”, and “PSF” if the vehicle is an AT vehicle, and the managed components if the vehicle is a manual vehicle. Are “engine oil”, “gear oil”, and “PSF”. The management target component selected in this way is registered in the component / DM management table (FIG. 11) in step S8 described above.
[0153]
In a succeeding step S71, the CPU 110 determines, for any one of the selected management target components, the last replacement date and the last replacement date based on the information of the replacement performance of the management target component (see the lower right column in FIG. 3). It is determined whether or not the total mileage has been input. If the total mileage has been input, the process proceeds to step S72. If the total mileage has not been input, it is determined that the frozen component is registered but not subject to direct mail sending. After setting a flag (hereinafter, referred to as a “frozen flag”) for the component (step S71A), the process proceeds to step S73 without performing the process of step S72.
[0154]
It is preferable that the frozen flag be in a form (see the lower part of FIG. 27) in which the frozen component can be visually observed as being frozen when the component / DM management table is displayed on the display screen.
[0155]
In step S72, the CPU 110 calculates the parts / DM management table based on the total mileage at the time of the previous replacement, the total mileage at the time of vehicle registration (at the time of joining), and the value of the standard fuel efficiency set at step S6. Is set to the initial value of the cumulative refueling amount of the management component to be registered. Specifically, for example, in the case of Ashikaga Taro's vehicle shown in FIG. 3 (set fuel efficiency is 9 km / L) (see the lower right column in FIG. 3), the engine oil at the time of replacement on August 6, 2002 Since the total mileage is 40567 km and the total mileage at the time of registration (enrollment) on September 10, 2011 is 41505 km, the initial value of the cumulative refueling amount is (41505-40567) / 9 = 104.2 L. The set value of the accumulated refueling amount and the last replacement date are registered in the parts / DM management table (FIG. 11) in step S8 described above.
[0156]
In step S73, the CPU 110 determines the replacement reference refueling amount for each management component based on the value of the replacement reference travel distance in the management target component table described in FIG. 9 and the value of the standard fuel consumption set in step S6. Set. Specifically, for example, in the case of the above-mentioned Taro Ashikaga's vehicle (the set fuel efficiency is 9 km / L), the reference oil supply amount for replacing engine oil is 3000/9 = 333.3 L. The value of the replacement reference refueling amount thus selected is registered in the parts / DM management table (FIG. 11) in step S8 described above.
[0157]
In subsequent step S74, CPU 110 determines whether or not the replacement reference refueling amount has been set for all of the selected managed components (including the frozen components described above), and the replacement reference refueling amount has not been set. If there is a component to be managed (NO in step S74), the process returns to step S71 to repeat the above-described processes in steps S71 to S74, and that the replacement reference refueling amounts of all the components to be managed have been set (step S74). Is YES), the process proceeds to step S8.
[0158]
Therefore, in the case of the above-described vehicle of Taro Ashikaga, the initial value of the accumulated refueling amount of (41505-21714) /9=2199.0 L for the ATF in step S72, and 20000/9 = 2222.2 L for ATF in step S73. The replacement reference refueling amount is set. Further, for the PSF, the accumulated refueling amount of (41505-34567) /9=770.8 L is set in step S72, and the replacement reference refueling amount of 10000/9 = 1111.1 L is set in step S73.
[0159]
(Operation of each device at the time of customer use)
Next, when the customer uses the service station, the operations performed by the clerk and the operations of the external POS terminal 2, the main body POS terminal 1, and the weighing machine 3 will be described with reference to the above-described drawings and FIGS. Will be explained.
[0160]
Here, FIG. 15 is a diagram schematically illustrating a communication mode of each device when refueling a vehicle, and FIG. 16 is a diagram schematically illustrating a communication mode of each device when purchasing other products other than refueling fuel. 17 and 18 are flowcharts showing the processing of the external POS terminal 2, FIGS. 19 and 20 are flowcharts showing the processing of the main POS terminal 1, and FIG. 21 is an outline of a sales management file generated by the main POS terminal. FIG.
[0161]
When a regular member or a car maintenance member asks the clerk to refuel, the clerk receives the membership card 4 from the customer and sets it on the card reader 24 of the external POS terminal 2 or the card reader 14 of the main POS terminal 1. The main body POS terminal 1 checks whether or not the member card 4 can be used, and the check result is displayed on the touch panel 22 or the touch panel 12 of the terminal using the card reader (steps S11 to S16 in FIG. 5).
[0162]
On the other hand, when a non-member asks the clerk to refuel, a so-called dummy card in which a member code (for example, “000-00000”) indicating that the member is a non-member is prepared in advance, and the dummy card is prepared. Is set in the card reader 24 of the external POS terminal 2 or the card reader 14 of the main body POS terminal 1.
[0163]
Hereinafter, the record information of the member card 4 or the dummy card read by the card reader 24 is referred to as customer information.
[0164]
In addition, in order to avoid complication, the following description will be made only when various cards are set in the card reader 24 of the external POS terminal 2 which is a normal business mode. The same effect can be obtained even when is set.
[0165]
The touch panel 22 of the external POS terminal 2 after the check by the main POS terminal 1 displays not only the results of checking various cards but also the status signal of the weighing machine 3 transferred from the main POS terminal 1. The empty hose number is displayed, and the clerk operates the touch panel 22 to select an empty hose number corresponding to the type of fuel to be refueled. At this time, the recording information of the various cards is transmitted from the external POS terminal 2 to the main POS terminal 1 again as customer information, and is temporarily stored on the main POS terminal 1 side.
[0166]
Thereafter, the clerk operates the weighing machine 3 to start refueling the vehicle, and when the refueling is completed, data indicating the type of fuel refueled (fuel type data) and data indicating the total refueling amount (refueling amount) Data) is transmitted from the weighing machine 3 to the main body POS terminal 1.
[0167]
At this time, the control unit 10 of the main body POS terminal 1 which has received the refueling data calculates the charge of the refueled fuel with reference to the merchandise management table described above, and combines the refueling data and the calculated data with customer information. The external storage unit 13 is controlled so as to be associated and recorded in the sales management file.
[0168]
Next, processing performed by the control unit 20 of the external POS terminal 2 during business hours of the service station will be described mainly with reference to FIG. In step S31, the control unit 20 of the external POS terminal 2 monitors the signal supplied from the card reader 24 to determine whether or not the customer information has been input. The customer information is temporarily stored in the internal memory, and the process proceeds to step S32.
[0169]
In step S32, the control unit 20 transmits the input customer information to the main body POS terminal 1 via the interface 27, and waits until check result information is transmitted from the main body POS terminal 1 in step S33. At this time, when the control unit 10 of the main body POS terminal 1 receives the customer information via the interface 17, the control unit 10 refers to the above-described card management table to check whether the use of the member card 4 has been stopped or disabled. Then, the check result information is transmitted to the external POS terminal 2 via the interface 17 (steps S11 to S16 in FIG. 5).
[0170]
When the control unit 20 of the external POS terminal 2 receives the check result information (YES in step S33), the control unit 20 determines whether the member card 4 has an error based on the received information, that is, whether the member card 4 has been stopped or disabled. It is determined (step S34), and if there is an error, the touch panel 22 is controlled to display the contents of the error and the fact that the card cannot be used in step S35, and the process returns to step S31. In step S36, the touch panel 22 is controlled so as to display that the card is usable, and the process proceeds to step S37.
[0171]
In step S37, the control unit 20 monitors an input signal from the touch panel 22 and waits until information such as refueling or merchandise is input. When such information is input, the process proceeds to step S38. Here, the information on refueling or commodities is information specifying the number (hose number) of the weighing machine when refueling, information on oil type and quantity (refueling amount), or customer information in cases other than refueling. The information includes information on the type (item) and number (quantity) of goods and services to be purchased, and information on work wages when performing pit work.
[0172]
In step S38, the control unit 20 determines whether or not refueling is performed based on the content of the input information. If YES, that is, if refueling, the control unit 20 performs step S39 (steps S390 to S394 to be described later) and then steps step S39. The flow shifts to S41, and in the case of NO, that is, other than refueling, the flow shifts to step S41 via the process of step S40.
[0173]
In step S40, the control unit 20 transmits the information of the product or the like input in step S37 to the main body POS terminal 1 via the interface 27 together with the customer information temporarily stored in the internal memory or the like in step S31. Move to
[0174]
In step S41, the control unit 20 returns to step S31 after performing a process for outputting a slip described later, and repeats the series of processes described above. As a process for outputting the slip, the control unit 20 includes a data such as a total amount calculated by the main body POS terminal 1 based on information on a refueling fuel, a product, a service and the like to be accounted for, and a command for issuing a slip. The printer 26 is controlled so as to print out a slip (receipt) having the content based on the received data upon receipt of the data and the command.
[0175]
By performing such a series of processing, it becomes possible to deal with any of ordinary members, car maintenance members, and non-members, as well as in the case of refueling and the purchase of goods and services other than refueling.
[0176]
Next, processing performed by the external POS terminal 2, the main body POS terminal 1, and the weighing machine 3 during refueling will be described in detail with reference to the subroutines of FIGS.
[0177]
FIG. 18 shows a subroutine of step S39 for the external POS terminal 2. When refueling the customer's vehicle, the control unit 20 of the external POS terminal 2 transmits the information such as the weighing machine number (hose number), the oil type, and the quantity input in step S37 to the main body via the interface 27. The information is transmitted to the POS terminal 1 and, at this time, the customer information of the various cards is also transmitted to the main POS terminal 1 (step S390).
[0178]
In subsequent step S391, control unit 20 of external POS terminal 2 determines whether or not refueling permission has been issued from main body POS terminal 1, and waits until information to that effect is received from main body POS terminal 1.
[0179]
At this time, the control unit 10 of the main body POS terminal 1 temporarily stores the customer information received from the external POS terminal 2 via the interface 17 in the internal memory, and based on the received information such as the weighing machine number. Then, it is determined that refueling has started (YES in step S181), a refueling permission is issued to the weighing machine 3 of the corresponding weighing machine number (step S182), and information to that effect is sent to the external POS via the interface 17. The signal is transmitted to the terminal 2, and the process returns to the waiting state for the input signal (step S11 in FIG. 5). Thereby, the weighing machine 3 that has received the refueling permission is in a state where the refueling operation can be performed.
[0180]
Then, when the control unit 20 of the external POS terminal 2 receives the information to that effect from the main body POS terminal 1 (YES in step S391), the control unit 20 displays that it is possible to refuel with the hose number of the corresponding weighing machine 3. The touch panel 22 is controlled as described above (step S392), and the process proceeds to step S393. At this time, a screen is displayed on the touch panel 22 so that information on products other than refueling can be input.
[0181]
At the time of refueling, as described above, the clerk who operates the touch panel 22 of the external POS terminal 2 and designates the weighing machine number or the like continues to supply the refueling nozzle 35 of the refueling hose 34 of the corresponding weighing machine 3 (for example, FIG. By performing the valve opening operation of 35a), an oil supply pump (not shown) is operated to start oil supply to the customer's vehicle.
[0182]
At the time of refueling, the control unit 30 of the weighing machine 3 monitors the signal of the measurement value input from the flow meter unit 33 and controls the display device 32 to display the refueling amount and the like based on the input signal. At the same time, the information of the refueling amount is sequentially transmitted to the main body POS terminal 1 via the interface 31 together with the information of the oil type (for example, regular gasoline). Further, the control unit 30 of the weighing machine 3 monitors the state of the refueling nozzle 35 to determine whether or not the refueling has been completed. Send to terminal 1.
[0183]
On the other hand, at the time of refueling, the control unit 10 of the main body POS terminal 1 monitors whether or not information indicating the refueling is sent from the corresponding weighing machine 3 via the interface 18 to determine whether refueling has been completed. (Step S183 in FIG. 19), and until the refueling is completed, the information of the refueling amount and oil type sequentially received from the weighing machine 3 is temporarily stored in the internal memory (Step S184). (YES in step S183), the information indicating the refueling end is transferred to the corresponding external POS terminal via the interface 17, and based on the stored information of the refueling amount and the oil type, referring to the above-mentioned merchandise management table, the fee is calculated. Is calculated (step S185), and various kinds of information related to refueling, such as the amount of refueling, the type of oil, and the calculated fee, are stored in the temporarily stored customer information. Give in to record the sales management file (step S186). Subsequently, the control unit 10 of the main body POS terminal 1 transmits various information relating to the refueling fuel charge and a slip issuing instruction to the corresponding external POS terminal via the interface 17 (steps S187 and S188), and The process returns to the input signal waiting state (step S11 in FIG. 5).
[0184]
On the other hand, at the time of refueling, the control unit 20 of the external POS terminal 2 monitors whether information indicating refueling completion is transmitted from the main body POS terminal 1 and determines whether refueling has been completed. 18 (step S393 in FIG. 18), and the input signal of the touch panel 22 is monitored until the result of the determination that the refueling is completed is made, and it is determined whether information such as other products other than the refueling has been input (step S394). ) When such information is input, the information of the product and the like is transmitted to the main body POS terminal 1 via the interface 27 together with the customer information of various cards (step S395), and the process returns to step S393.
[0185]
Then, when receiving the information indicating the end of refueling, the control unit 20 of the external POS terminal 2 determines that the refueling has ended (YES in step S393), and controls the touch panel 22 to display the effect (step S396). After that, the flow shifts to step S31 described above.
[0186]
FIG. 20 shows a processing flowchart (subroutine of step S20 in FIG. 5) of main body POS terminal 1 when a product other than refueling fuel is purchased.
[0187]
As described above in step S40 of FIG. 17 and steps S394 to S395 of FIG. 18, in the case of purchasing other products other than the refueling fuel, the control unit 20 of the external POS terminal 2 performs input by operating the touch panel 22. The information of the product and the like, together with the customer information of various cards, is transmitted to the main body POS terminal 1 via the interface 27 each time. It is transmitted to the main body POS terminal 1.
[0188]
At this time, the control unit 10 of the main body POS terminal 1 monitors whether information indicating the end of sales is transmitted from the external POS terminal 2 to determine whether or not the sales have ended (step S201). Until the end of sales is determined, the information such as products and the customer information sent from the external POS terminal 2 are temporarily stored in the internal memory each time (step S202), and a waiting state for an input signal (FIG. The process returns to Step S11) of Step 5. When determining that the sales have ended in step S201, the control unit 10 calculates the subtotal amount for each type (item) of the product and the like and the total price of each item with reference to the above-mentioned product management table (step S203). The various information received and calculated are recorded in the sales management file in association with the customer information temporarily stored in step S202 (step S204). Subsequently, the control unit 10 transmits various information relating to the fee of the purchased product and the like and a command for issuing a slip to the corresponding external POS terminal 2 via the interface 17 (step S205, step S206), and inputs the information. The process returns to the signal waiting state (step S11 in FIG. 5).
[0189]
By repeatedly performing such a series of processes by each device, at each service station, in any case of refueling or other product purchase or service use, and for use of each member and non-member, Various kinds of information related to sales, such as sales items, quantities, amounts, and the like regarding purchased products and use services are recorded in the sales management file of the main unit POS terminal 1 each time.
[0190]
FIG. 21 shows an outline of the sales management file generated by the main body POS terminal 1. In this example, in the case of use by a car maintenance member, both the member code and the vehicle number are recorded in a file based on the record information (member vehicle identification information) of the member card 4, but in the case of non-member use , "000-0000" is recorded in the member code column, the vehicle number column is blank, and even in the case of ordinary members, the member number is the only record information of the member card 4, so the vehicle number column is blank. .
[0191]
With such a file configuration, when the sales management file is read out by the main body POS terminal 1 or the host computer 100 and displayed on the display screen, as shown in FIG. The ratio of the use of the information can be understood at a glance, and the management becomes easy.
[0192]
Then, the control unit 10 of the main body POS terminal 1 sets the external storage unit 13 and the transmission / reception unit 15 to transmit the data of the sales management file to the host computer 100 at a predetermined time (for example, a predetermined time after the end of the work). Control.
[0193]
(Processing of the host computer that received the sales management file)
Next, the processing performed by the host computer 100 that has received the data of the sales management file from the main POS terminal 1 of each service station will be described with reference to the flowcharts of FIGS.
[0194]
FIG. 22 is a flowchart illustrating an outline of a process performed by the host computer 100 that has received the data of the sales management file from each service station.
[0195]
When the transmission / reception unit 11 receives the data of the sales management file from the main body POS terminals 1A to 1n of each service station, the CPU 110 of the host computer 100 performs a process of sequentially storing the received data in the HDD 112 (step S401). By the process of step S401, the HDD 112 stores, as data of the sales management file, items, quantities, amounts, amounts, and the like of products purchased by members (normal members, car maintenance members) and non-members and services used. Is stored.
[0196]
Subsequently, the CPU 110 reads out the car maintenance member identification information (member vehicle identification information) and the data associated therewith from the data of the sales management file in the HDD 112, and extracts data relating to the car maintenance member (step). S402). By this processing, data on the product purchased by the car maintenance member and the service used is extracted.
[0197]
Alternatively, the host computer 100 may manage the member code of the car maintenance member by setting a flag, for example. In this case, the identification information of the normal member and the identification information of the car maintenance member are the same. Format.
[0198]
Further, the CPU 110 performs a process for updating the parts / DM management table and sending a maintenance guide DM for each vehicle of the car maintenance member based on the data regarding the car maintenance member extracted in step S402 (step S403). .
[0199]
FIG. 23 shows a subroutine of step S403. In step S4030, CPU 110 extracts each piece of data on the same member vehicle identification information from the car maintenance member data in the sales management file extracted in step S402.
[0200]
In next step S4031, CPU 110 refers to the registered data of “managed part” for the member vehicle identification information in the part / DM management table, and replaces the managed part or the frozen part in the extracted data. It is determined whether or not there is data indicating that the processing has been performed. If it is determined that the data is present, the process proceeds to step S4032. If it is determined that the data is not present, the process proceeds to step S4035.
[0201]
In step S4032, CPU 110 determines whether there is data indicating that the frozen component has been replaced, and if so, clears the freeze flag in step S4033, and proceeds to step S4034, where there is no frozen component. In the case of the determination, the flow shifts to step S4034.
[0202]
In step S4034, CPU 110 resets the value of the cumulative refueling amount of the component in the component / DM management table to zero, rewrites the data of the last replacement date with the date of the management component replacement data, and shifts to step S4035.
[0203]
In step S4035, CPU 110 determines whether or not there is data on refueling (refueling data) in the extracted data. If it is determined that there is refueling data, the process proceeds to step S4036. In the case of the determination of, the process moves to step S4043.
[0204]
In step S4036, CPU 110 determines the cumulative refueling amount of each management component (excluding frozen components) in the component / DM management table based on the value of “quantity” that is the refueling amount data of the refueling (“last time” in FIG. 11). (Accumulated refueling amount from replacement) column), and the process proceeds to step S4037.
[0205]
In step S4037, CPU 110 compares each value of the accumulated refueling amount before and after the accumulation with the replacement reference value (the value of the replacement reference refueling amount) in the parts / DM management table, and determines the accumulated refueling amount before the accumulation. It is determined whether or not the replacement reference value has already been reached (step S4038). If YES, that is, if it has already been reached, it is determined that direct mail has already been transmitted for the management component, and the flow advances to step S4039. On the other hand, if the determination result is NO, that is, if the cumulative refueling amount before the integration has not yet reached the replacement reference value, CPU 110 determines whether or not the cumulative refueling amount after the integration has reached the replacement reference value (step S4041) If YES, that is, if the replacement reference value has been reached, it is determined that the part should be replaced, and a process of printing out a direct mail is performed in step S4042, and the process proceeds to step S4043. If the accumulated refueling amount has not reached the replacement reference value, it is determined that the life of the management component has not reached yet, and the flow shifts to step S4043.
[0206]
In step S4042, CPU 110 reads print data for direct mail from HDD 112 and controls printer 115 to print the customer information (code number and vehicle number), name, vehicle name, and the like of the user on the direct mail. I do. FIGS. 24, 25, and 26 show examples of direct mails that are printed out in step S4042 and prompt the exchange of engine oil, ATF, and power steering fluid, respectively.
[0207]
On the other hand, in step S4039, CPU 110 determines whether the management component satisfies a predetermined condition, and if so, performs a process of printing out a direct mail again in step S4040, and proceeds to step S4043. If not, the flow shifts to step S4043 without printing out the direct mail again.
[0208]
That is, in this case, the direct mail has already been printed out in step S4042 once and the user has been notified of the management component, so the direct mail has already been transmitted once in consideration of the user's circumstances and the like. In such a case, in principle, it is left to the user's own management, and the direct mail is again printed out and sent as necessary.
[0209]
By performing the processing in steps S4038 to S4040, it is possible to prevent the direct mail having the same content from being transmitted one after another every time the user uses the service station, thereby preventing the user from feeling uncomfortable.
[0210]
In the present embodiment, the predetermined condition in step S4039 is a predetermined period (for example, three months for each managed component) from the first direct mail printout of each managed component, and whether or not this period has elapsed is determined by the CPU 110. In step S4040, the process of printing out the direct mail again is performed only when it is determined that the time has elapsed.
[0211]
In step S4043, the CPU 110 updates each data of the parts / DM management table based on the result of each processing described above. The processing in step S4043 includes updating the value of the cumulative refueling amount of the part in the parts / DM management table based on the integrated value in step S4036 and / or the reset value in step S4034, and processing in step S4034. Update processing based on the last exchange date. If the direct mail printout in step S4042 or step S4040 has been performed, in step S4043, the CPU 110 records the data of the printout date in the last DM shipping date column of the component / DM management table.
[0212]
In subsequent step S4044, CPU 110 determines the presence or absence of unprocessed data for the next vehicle, and returns to step S4030 until the processing for all the data extracted in step S402 for the vehicle of the car maintenance member is completed. If it is determined that there is no more unprocessed data (NO in step S4044), a series of processes ends.
[0213]
By performing such a series of processing in step S403, the host computer 100 receives the various data from each of the main body POS terminals 1 and collects the data. Since the accumulated refueling amount of each managed component is automatically rewritten and a direct mail is automatically printed out for the managed component that has reached the replacement standard, various managements can be easily performed. In addition, parts that are not subject to management and direct mailing as frozen parts are automatically subject to management and direct mailing upon replacement of such parts, so that the timing of direct mailing as a whole is optimized. Is achieved.
[0214]
Here, as a specific example, consider a case where 30 liters of refueling and car washing were performed at service station A for a vehicle (AT car) of Taro Ashikaga having a member code 123-12345 shown in FIGS. 27 and 28. Try.
[0215]
FIG. 27 shows the state of the parts / DM management table immediately before updating based on the data of the sales management file of FIG. FIG. 28 shows the state of the parts / DM management table after this update.
[0216]
In this case, the sales date “2002 (year) 09 (month) 20 (20) in the sales management file data (FIG. 21) received from the main body POS terminal 1A in FIG. ), The member code is “123-12345”, the vehicle number is “Tochigi 330sa 1234”, and the corresponding data are “regular gasoline”, “coated car wash”, quantity “ 30.0 (liter) "," 1.0 (times) ", unit price" 90.0 (yen) "," 2,000.00 (yen) ", amount of money" 2,700 (yen) "," 2 " , 000 (yen) ", items" refueling "," car wash ", and the like.
[0219]
In this case, based on the data of the quantity “30.0 (liter)” indicating the refueling amount, the value of each column of the cumulative refueling amount since the last replacement in the parts / DM management table shown in FIG. As shown in FIG. 28, from engine oil "104.2", ATF "2199.0", and PSF "770.8", they are integrated into "134.2", "2229.0", and "800.8", respectively. (Steps S4036 and S4043). As a result, only the ATF whose accumulated refueling amount after the integration has reached the replacement reference refueling amount is printed out by direct mail (step S4042), and the ATF “previous DM delivery” The date of the printout is recorded in "date" (step S4043).
[0218]
Also, as another specific example, for the vehicle (AT car) of Jiro Maebashi having the member code 123-12346 shown in FIG. 27, at service station A, refueling 50 liters and sending the notified direct mail (see FIG. 24) Consider the case where the engine oil was changed based on that.
[0219]
In this case, the sales date “2002 (year) 09 (month) 20 (month) in the sales management file data (FIG. 21) received from the main body POS terminal 1A in FIG. ), The member code is “123-12346”, the vehicle number is “Gunma 310-2567”, and the corresponding data are “high-octane gasoline”, “engine oil”, and “engine oil”. Oil change wage ", quantity" 50.0 (liter) "," 4.0 (liter) "," 1.0 (times) ", unit price" 100.0 (yen) "," 700.0 (yen) "," 500.0 (yen) ", amount" 5,000 (yen) "," 2,800 (yen) "," 500 (yen) ", items" refueling "," oil change "," work charge " ”, Etc. There are extracted.
[0220]
In this case, since the management part replacement data for the engine oil is included, the value of the accumulated oil supply amount “285.5” from the previous replacement of the oil in the parts / DM management table shown in FIG. The value is reset to "0.0", and the data "20020610" of the previous exchange day is rewritten to "20020920" (step S4034).
[0221]
Subsequently, based on the data of the quantity “50.0 (liter)” indicating the refueling amount, the value of each column of “cumulative refueling amount since last replacement” in the parts / DM management table is changed to the engine oil “0.0”. , ATF “480.5” and PSF “885.5”, as shown in FIG. 28, are integrated and updated to “50.0”, “530.5”, and “935.5”, respectively (step S1). S4036, Step S4043) As a result, the direct mail printout is performed for the PSF whose accumulated refueling amount after the integration has reached the replacement reference refueling amount (Step S4042), and the printout is output on the “last DM delivery date” of the PSF. The date is recorded (step S4043).
[0222]
Further, as another specific example, for another vehicle (manual vehicle) of Jiro Maebashi having a member code of 123-12346 shown in FIG. 27, the PSF was treated as a frozen part. Consider the case of requesting a replacement of the PSF and refueling 50 liters.
[0223]
In this case, the sales date “2002 (year) 09 (month) 20 (month) in the sales management file data (FIG. 21) received from the main body POS terminal 1A in FIG. ), The member code is “123-12346”, the vehicle number is “Gunma 300 5155”, and the corresponding data are “high-octane gasoline”, “PSF exchange”, and quantity “ 50.0 (liter), 1 (unit), unit price "100.0 (yen)", "3,000.0 (yen)", amount of money "5,000 (yen)", "3,000" (Yen) ", item" refueling "," PSF exchange ", etc. are extracted.
[0224]
In this case, since the replacement data of the frozen component for the PSF is included, the freeze flag indicated by the overwrite line for the PSF in the component / DM management table shown in FIG. 27 is released (step S4033). This PSF is treated as a management part, the value of the cumulative refueling amount from the previous replacement for the PSF (blank) is reset to “0.0”, and the data (blank) of the previous replacement date is changed to “0.0”. 200202020 "(step S4034).
[0225]
Subsequently, based on the data of the quantity “50.0 (liter)” indicating the refueling amount, the value of each column of “cumulative refueling amount since last replacement” in the parts / DM management table is changed to the engine oil “201.5 (liter)”. , ATF "521.5", and PSF "0.0", as shown in FIG. 28, are added to "251.5", "571.5", and "50.0", respectively, and updated (steps). S4036, Step S4043) In this case, since neither of the accumulated refueling amounts before or after the integration has reached the replacement reference refueling amount, the printout of the direct mail (Step S4042) is not performed.
[0226]
As described above, in the present embodiment, when the host computer 100 receives the data of the sales management file, the host computer 100 first checks whether or not there is replacement data for the management part or the frozen part (step S4031), and Since the value of the cumulative refueling amount in the DM management table is reset (step S4034) and then the process of integrating (step S4036) and updating (step S4043) the value of the cumulative refueling amount is performed again, “After replacing the part, This is in line with the actual use of the service station "run", and there is no waste of processing. Also, even if the member voluntarily replaces the managed component before reaching the replacement reference value, the data in the component / DM management table does not need to be corrected by a so-called manual input operation. Can respond.
[0227]
In addition, in the present embodiment, the host computer 100 determines, for each component to be managed by the vehicle, the value of the replacement reference mileage, the total mileage since the last replacement of the component, and the standard value of the vehicle. It has a function of setting an initial value of the cumulative refueling amount based on the fuel efficiency value and registering the initial value in the parts / DM management table. ) Can be managed more accurately.
[0228]
Further, in the present embodiment, even if a managed component registered in the component / DM management table cannot be accurately calculated for the initial value of the accumulated refueling amount, the managed component is frozen. Since it is not treated as a part and the cumulative refueling amount is not counted and the frozen state is released by replacing the part, detailed management of each managed part can be performed. It becomes possible, and the reliability of the transmission time of the direct mail is ensured.
[0229]
As described above, in the present system, instead of predicting the future parts replacement time from the data of the number of mileage in the past as in the conventional example, the parts are based on the amount of fuel actually supplied to the vehicle. Since the replacement time is calculated and managed, the management of the parts to be managed is based on the actual fuel consumption, which reflects the difference in actual fuel consumption as it is, in other words, the management that better reflects the difference in how individual drivers drive. Even if there is a change in the use environment of the vehicle, the determination of "replacement" (YES in step S4041) does not greatly deviate from the actual use limit, and is close to the limit value as the replacement reference. It is possible to do with. Therefore, DM delivery for maintenance guidance can be performed at a time that matches the actual situation of the degree of deterioration of consumable parts, and distrust and troublesomeness from customers can be eliminated.
[0230]
Note that the present invention can be variously modified without departing from the scope of the claims.
[0231]
For example, in the above-described embodiment, print processing of a direct mail by the printer 115 is performed as the processing (steps S4042 and S4040 in FIG. 23) of notifying the deterioration of the management target component performed by the host computer 100. Alternatively, an e-mail having the same contents as in FIGS. 24 to 26 may be transmitted from the transmission / reception unit 111 to, for example, a mail address of the car maintenance member (see FIG. 7).
[0232]
Further, in the above-described embodiment, an example is described in which the standard fuel efficiency table used by the host computer 100 uses a table (FIG. 10) in which only the value of the standard fuel efficiency is registered for the type of vehicle and the like. As shown partially in FIG. 29 (corresponding to the table for a diesel vehicle in FIG. 10), the value of the standard fuel consumption for the type of vehicle and the like, and the reference refueling amount calculated in advance for each managed component are shown. A table in which values are registered in advance may be used, whereby the process of registering in the parts / DM management table can be performed more quickly.
[0233]
Further, in the above-described embodiment, the integrated value of the refueling amount (FIG. 11, “cumulative refueling amount since previous replacement”) is used as the numerical data to be integrated in the parts / DM management table. As the data, an integrated value (cumulative traveling distance) of the standard traveling distance of the vehicle can be used. In this case, the column of “replacement reference refueling amount” in the component / DM management table may be replaced with the replacement reference travel distance of the managed component (see FIG. 9), and the process of step S4036 performed by the CPU 110 of the host computer 100 Is calculated by multiplying the value of the refueling amount by the value of the standard fuel efficiency of the vehicle based on the refueling amount data extracted in step S402, and calculating the standard traveling distance of the vehicle. What is necessary is just to add up with respect to the accumulated mileage of a management table.
[0234]
Further, in the above-described embodiment, a flag is individually set for a frozen component, and the cumulative refueling amount is not integrated in the process of updating the component / DM management table. For the parts, in the above-described replacement reference value setting processing (step S73), the replacement reference refueling amount is set to an infinite value, and the processing at the time of updating is performed in the same manner as the other managed parts. When the direct mail is not output and the part is replaced, the part is treated as a managed part, and the same effect is obtained.
[0235]
In the above-described embodiment, the case where the number of the host computer 100 is one has been described. However, for example, a computer that distributes and collects data to the main body POS terminal 1 and a database management, a DM printing, and the like may be used. Needless to say, the functions may be divided for each function, such as a computer for execution.
[0236]
Conversely, when the scale of the facilities and users is small, the function of the information terminal and the function of the host terminal can be performed by one computer.
[0237]
【The invention's effect】
As described in detail above, according to the present invention, a vehicle maintenance management system, a vehicle maintenance management method using a computer, and a vehicle capable of performing maintenance management reflecting a difference in how a driver drives a vehicle component Maintenance management program can be provided.
[Brief description of the drawings]
FIG. 1 is an overall schematic diagram showing a configuration of a POS system to which the present invention is applied.
FIG. 2 is a diagram illustrating personal information of a car maintenance member registered in a host computer, and is a diagram illustrating a maintenance screen of a member master database displayed on the host computer.
FIG. 3 is a diagram illustrating vehicle information of a car maintenance member registered in a host computer, and is a diagram illustrating a maintenance screen of a member vehicle master database displayed on the host computer.
FIG. 4 is a block diagram illustrating a configuration of a main body POS terminal, an external POS terminal, and a weighing machine.
FIG. 5 is a flowchart illustrating an outline of a process performed by a main body POS terminal.
FIG. 6 is a block diagram illustrating a configuration of a host computer.
FIG. 7 is a diagram showing a member master table.
FIG. 8 is a diagram showing a vehicle master table.
FIG. 9 is a diagram showing a management target component table.
FIG. 10 is a diagram showing a standard fuel consumption table.
FIG. 11 is a diagram showing a parts / DM management table, showing a state at the time of member registration in which an initial value of an accumulated refueling amount is set.
FIG. 12 is a flowchart illustrating a process performed by the host computer, and illustrates a process for registering a car maintenance member.
FIG. 13 is a flowchart illustrating a process performed by the host computer, and illustrates a subroutine of a standard fuel consumption setting process (step S6 in FIG. 12).
FIG. 14 is a flowchart illustrating a process performed by the host computer, and illustrates a subroutine of a process of setting a management target component (step S7 in FIG. 12).
FIG. 15 is a diagram schematically illustrating a communication mode of each device when refueling a vehicle.
FIG. 16 is a diagram schematically illustrating a communication mode of each device when purchasing a product or service other than refueling fuel.
FIG. 17 is a flowchart illustrating a process performed by an external POS terminal, and illustrates a process of the external POS terminal when a customer uses a service station.
FIG. 18 is a flowchart illustrating details of a refueling process performed by an external POS terminal.
FIG. 19 is a flowchart illustrating a process performed by a main body POS terminal at the time of refueling.
FIG. 20 is a flowchart illustrating a process performed by a main body POS terminal when a product or the like is sold.
FIG. 21 is a diagram showing an outline of a sales management file generated by a main body POS terminal.
FIG. 22 is a flowchart showing an outline of processing performed by a host computer which has received data of a sales management file from a main body POS terminal of each service station.
FIG. 23 is a flowchart illustrating a subroutine of step S403, such as updating a cumulative refueling amount in the parts / DM management table, outputting a direct mail for maintenance guidance, and the like.
FIG. 24 is a diagram illustrating a direct mail output process, and is a diagram illustrating a direct mail prompting replacement of engine oil.
FIG. 25 is a diagram illustrating a direct mail output process, and is a diagram illustrating a direct mail prompting ATF exchange.
FIG. 26 is a diagram illustrating a direct mail output process, and is a diagram illustrating a direct mail prompting replacement of power steering fluid.
FIG. 27 is a diagram showing a parts / DM management table for explaining a case where a service station is used after member registration and a value of an accumulated refueling amount reaches a replacement reference refueling amount, a case where parts are replaced, and the like. FIG.
FIG. 28 is a diagram showing a state after updating of the parts / DM management table of FIG. 27;
FIG. 29 is a diagram illustrating another configuration example of the standard fuel efficiency table.
[Explanation of symbols]
1 (1A, 1B,..., 1n) Main body POS terminal (information terminal)
2 (2A, 2B,..., 2n) External POS terminal (information terminal)
10,20 control unit
11 Key input section
12,22 Touch panel
13 External storage unit (recording means)
14, 24 card reader (identification information input means)
15 transmitting / receiving unit (transmitting means)
16,26 printer
17, 27 interface
18 Interface (refueling data input means)
3 Weighing machine
30 control unit
31 Interface
32 (32a-32c) display device
33 (33a-33c) Flow meter section
34 refueling hose
35 (35a-35c) Refueling nozzle
4 Membership card
100 Host computer (host terminal)
110 CPU (update means)
111 transmitting / receiving unit (receiving means)
112 HDD (storage medium for management)
113 Display
114 Operation input unit
115 Printer (output means)

Claims (19)

A system for maintaining and managing a customer's vehicle using a gas station, using an information terminal arranged at each gas station and a host terminal connected to each of the information terminals via a communication line. ,
The information terminal, identification information input means for inputting identification information of the vehicle,
Refueling amount data input means for inputting refueling amount data supplied to the vehicle,
Recording means for recording the input refueling amount data in association with the vehicle identification information,
Transmitting means for transmitting the data recorded by the recording means to the host terminal,
The host terminal, receiving means for receiving data from the information terminal,
A management table in which the identification information of the vehicle, a management part to be maintained and managed for the customer's vehicle, and numerical data as an index of the replacement time of the management part are registered in association with each other;
Updating means for integrating and updating the numerical data of the management table based on the data received by the receiving means,
Output means for outputting data based on the update result of the update means,
A vehicle maintenance management system comprising: The host terminal registers, as a management component of the management table, a component in which a value of a replacement reference mileage is determined,
Having fuel efficiency setting means for setting the standard fuel efficiency of the vehicle,
The updating means integrates the numerical data of the management table based on the value of the replacement reference mileage, the value of the standard fuel efficiency set by the fuel efficiency setting means, and the data received by the receiving means. The maintenance management system for a vehicle according to claim 1, wherein the system is updated. In the host terminal, the numerical data of the management table is an integrated value of a refueling amount,
3. The vehicle maintenance management system according to claim 2, wherein the updating unit integrates a value of a refueling amount of the data received by the receiving unit with the numerical data. The host terminal performs numerical data based on the value of the replacement reference mileage of the managed component, the total mileage of the managed component since the last replacement, and the value of the standard fuel efficiency set by the fuel efficiency setting means. 4. The vehicle maintenance management system according to claim 3, further comprising numerical data setting registration means for setting an initial value of the numerical data and registering the initial value in the management table. The host terminal sets a replacement reference refueling amount as a replacement reference value of the management component based on the value of the replacement reference mileage of the management component and the value of the standard fuel efficiency set by the fuel efficiency setting unit. The vehicle maintenance management system according to any one of claims 2 to 4, further comprising a replacement reference refueling amount setting registration unit that registers in the management table. In the host terminal, the numerical data of the management table is an integrated value of a standard mileage of the vehicle,
The updating means calculates the standard mileage of the vehicle by multiplying the value of the fueling amount of the data received by the receiving means by the value of the standard fuel efficiency set by the fuel efficiency setting means, and calculates the calculated mileage. 3. The vehicle maintenance management system according to claim 2, wherein the numerical value data is integrated. The host terminal includes a determination unit that determines whether the value of the numerical data has reached a predetermined replacement reference value set based on the value of the replacement reference mileage,
The vehicle maintenance management system according to claim 3, wherein the output unit performs an output based on a determination result of the determination unit. The vehicle maintenance management system according to any one of claims 1 to 7, wherein the host terminal includes a reset unit configured to reset numerical data of the management table when the management component is replaced. . The information terminal has a replacement part information input unit for inputting information about a replacement part when performing a part replacement for the vehicle, and the recording unit stores the input information about the replacement part with identification information of the vehicle. Recorded in association with
The reset unit of the host terminal determines whether data received from the information terminal includes data indicating replacement of a management component, and resets the corresponding numerical data of the management table based on the determination result. The vehicle maintenance management system according to claim 8, wherein: In the management table of the host terminal, one or more management components are registered for one vehicle,
The vehicle maintenance management system according to any one of claims 1 to 9, wherein the updating unit updates the numerical data of each registered management component individually. At each gas station, one or more weighing machines are installed to refuel vehicles.
The vehicle according to any one of claims 1 to 10, wherein the refueling amount data input means of the information terminal acquires refueling amount data from a weighing machine during a refueling operation and supplies the data to the recording means. Maintenance management system. The information terminal includes, as the identification information input means, a card reader which is distributed to a customer of a vehicle in which a management component is to be set and reads recorded information of a card on which identification information of the vehicle is recorded. The vehicle maintenance management system according to any one of claims 1 to 11, wherein 8. The vehicle maintenance management system according to claim 7, wherein the output unit of the host terminal prints out a direct mail for urging a user of the vehicle to replace a management part. Using a management storage medium in which identification information about the vehicle, management parts to be maintained and managed for the vehicle, and numerical data that is an index of replacement time of the management parts are registered in association with each other,
At the time of refueling the vehicle, a recording step of recording the vehicle identification data corresponding to the identification information and the data of the refueling amount refueled to the vehicle in association with each other,
An updating step of integrating and updating the numerical data of the management storage medium based on the recorded vehicle identification data and the refueling amount data,
An output step of outputting data based on the update result;
A vehicle maintenance management method using a computer, comprising: Including a determining step of determining whether the value of the numerical data of the management storage medium has reached a predetermined value,
The method according to claim 14, wherein in the outputting step, an output is performed based on a result of the determination in the determining step. In the determining step, it is determined whether the value of the numerical data before the update by the update step, and the value of the numerical data after the update has reached a predetermined value,
In the output step, when it is determined that the predetermined value has not reached the predetermined value before the update and the predetermined value has been reached after the update, the output for prompting the user of the vehicle to replace the management component is provided. The method according to claim 15, wherein the maintenance is performed by a computer. A computer to maintain the vehicle,
Database management means for managing a database of a storage medium in which at least vehicle identification information, management parts to be maintained and managed for the vehicle, and numerical data as an index of replacement time of the management parts are associated with each other and registered in the database. ,
A data updating unit that integrates and updates the numerical data of the storage medium based on the vehicle identification information and the refueling amount data input when refueling the vehicle;
Output means for outputting data based on the update result by the data update means,
Vehicle maintenance management program to function as a vehicle. The database management unit functions as a vehicle information input unit for inputting various vehicle information, and a setting registration unit for setting various data related to the management component based on the input vehicle information and registering the data in the database. 18. The vehicle maintenance management program according to claim 17, which causes the vehicle to perform the maintenance. Causing the computer to function as determination means for determining whether the value of the numerical data of the storage medium has reached a predetermined value,
19. The vehicle maintenance management program according to claim 17 or 18, wherein said output means functions to output based on a determination result of said determination means.

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