JP2008198188A - Vehicle management method, vehicle management device and vehicle management program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To integrally manage customers' vehicles including the appropriate number of vehicles or an operation method in addition to maintenance management. <P>SOLUTION: A vehicle management device 1, a customer terminal 2, a factory terminal 3 and a store terminal 4 are connected through a communication network 5. The vehicle management device 1 has an information receiving means, a maintenance time computing means, an operation efficiency analyzing means and an information providing means. The information receiving means receives maintenance history information on the vehicle, purchase history information on vehicle accessories, operation result record information on the vehicle and business result information on a customer input from the customer terminal 2, the factory terminal 3 or the store terminal 4. Then the maintenance time computing means computes the maintenance time of the vehicle from the maintenance history information, purchase history information and operation result record information, and the operation efficiency analyzing means analyzes operation efficiency from the maintenance history information, purchase history information, operation result record information and business result information. The information providing means transmits a computed maintenance time and business efficiency to the customer terminal 2. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a vehicle management method, a vehicle management apparatus, and a vehicle management program that target a business vehicle of a customer and provide vehicle maintenance information and work efficiency analysis information via a communication network.

Business vehicles are indispensable in corporate activities, and have one to several tens or hundreds of vehicles, depending on the size of the company. The management of these vehicles may be handled by specialized departments in large companies, but in many companies it is left to the users of each vehicle. However, many users do not have specialized knowledge about cars and are not their own cars, so they tend to neglect maintenance and become unwieldy. If such use is continued, failures will increase and the life of the vehicle will be shortened, resulting in an increase in cost burden.
On the other hand, in a company that owns multiple vehicles and conducts sales activities, the maintenance management cost and operation time for each vehicle are not grasped, and the appropriate number of vehicles for work is unclear There is also. In particular, if the management of each vehicle is not properly implemented as described above, the appropriate number becomes increasingly unclear, and in many cases, the number of vehicles is more than necessary.
Therefore, in Document 1, a system for a car dealer or a maintenance factory to centrally manage information related to a customer's vehicle, and notifies the customer of information such as a maintenance time using a website or an e-mail. A vehicle management system has been proposed. According to this, the user of the vehicle can know the appropriate maintenance time, and the efficiency of work can be improved for the store or the maintenance factory. Further, Document 2 proposes a system for collecting and managing business result information for each vehicle mainly for taxis.
JP 2002-230423 A JP 2005-167585 A

  However, although the invention of Document 1 improves the convenience of vehicle management, it does not contribute to the reduction of management costs or the calculation of an appropriate number of vehicles. In addition, the invention of Document 2 merely sums up information from each vehicle, and does not perform any analysis based on the information.

  The present invention has been made in view of the above circumstances, and centrally manages information on commercial vehicles owned by the company, appropriately notifies the vehicle user of necessary information such as the maintenance time, The expenses generated by maintenance, etc. are settled, and further, the cost effectiveness of each vehicle is analyzed from the usage history and maintenance history information of each vehicle and the business results of that vehicle, contributing to the improvement of corporate management efficiency. An object of the present invention is to provide a vehicle management system.

  A first aspect of the present invention is a vehicle management method for managing a business vehicle owned by a customer, which is performed by a vehicle management apparatus connected to the customer terminal of the customer via a communication network. An information receiving process in which the means receives the vehicle maintenance history information, the purchase history information of the automobile supplies, the vehicle operation result information in the predetermined period, and the customer business result information in the predetermined period and stores them in the storage device, and the maintenance time calculation means A maintenance time for calculating the maintenance time of the vehicle from at least one of the maintenance history information, the purchase history information and the operation result information stored in the storage device and storing the result in the storage device as a maintenance time calculation result The calculation process and the work efficiency analysis means include the maintenance history information, the purchase history information, the operation record information, and the sales record information stored in the storage device. A business efficiency analysis process for analyzing business efficiency from at least one piece of information and storing the result in the storage device as a business efficiency analysis result, and the information providing means includes the maintenance time calculation result and the business stored in the storage device. And an information providing process of reading the efficiency analysis result and transmitting it to the customer terminal.

  Further, the invention of claim 2 is a billing information receiving process in which the billing information receiving means receives and stores the account information and closing date information used for withdrawal in the storage device, and the amount calculation means is stored in the storage device. An amount calculation process for calculating the amount of money to be paid by the customer from at least one of the maintenance history information and the purchase history information, and storing the result in the storage device as the amount calculation result, and a statement issuing means in the storage device A statement issuance process for reading the amount calculation result stored and transmitting it as a statement to the customer terminal, and a withdrawal unit for reading the amount calculation result stored in the storage device and withdrawing the amount from the customer's bank account A withdrawal process for creating information.

  According to a third aspect of the present invention, there is provided a vehicle management apparatus for managing a business vehicle owned by a customer, which is connected to a customer terminal of the customer via a communication network, the vehicle maintenance history information, Information receiving means for receiving purchase history information, vehicle operation result information in a predetermined period and customer sales result information in a predetermined period in a storage device, the maintenance history information stored in the storage device, the purchase history information, and the Maintenance time calculation means for calculating the maintenance time of the vehicle from at least one of the operation result information and storing the result in the storage device as the maintenance time calculation result, the maintenance history information stored in the storage device, and the purchase history The business efficiency is analyzed from at least one of the information, the operation performance information and the business performance information, and the result is used as the business efficiency analysis result. And operational efficiency analysis means for storing the 憶 device, characterized in that it comprises an information providing unit which transmits the maintenance timing calculation results and operational efficiency analysis results read to the customer terminal stored in the storage device.

  Further, the invention of claim 4 is the billing information receiving means for receiving the account information and closing date information used for debiting and storing them in the storage device, and at least of the maintenance history information and the purchase history information stored in the storage device Amount calculation means for calculating the amount of money to be paid by the customer from one piece of information and storing the result in the storage device as the amount calculation result, and reading the amount calculation result stored in the storage device and sending it as a description to the customer terminal And a withdrawal means for reading the amount calculation result stored in the storage device and creating withdrawal information for withdrawing the amount from the bank account of the customer.

  According to a fifth aspect of the present invention, there is provided a vehicle management program for managing a business vehicle owned by a customer, wherein vehicle maintenance history information is stored in a vehicle management apparatus connected to the customer terminal of the customer via a communication network. Information receiving step of receiving purchase history information of automobile supplies, vehicle operation result information in a predetermined period and customer sales result information in a predetermined period in a storage device, the maintenance history information stored in the storage device, the purchase A maintenance time calculation step of calculating a maintenance time of the vehicle from at least one of the history information and the operation result information and storing the result in the storage device as a maintenance time calculation result, and the maintenance history information stored in the storage device The business efficiency is analyzed from at least one of the purchase history information, the operation result information, and the business result information. A business efficiency analysis step for storing the results in the storage device as business efficiency analysis results, and an information providing step for reading the maintenance time calculation results and the business efficiency analysis results stored in the storage device and transmitting them to the customer terminal. It is characterized by that.

  Further, the invention of claim 6 is a billing information receiving step for receiving and storing in the storage device the account information and closing date information used for debiting, and at least of the maintenance history information and the purchase history information stored in the storage device Amount calculation step of calculating the amount of money to be paid by the customer from one piece of information and storing the result in the storage device as the amount calculation result, and reading the amount calculation result stored in the storage device and sending it as a description to the customer terminal A statement issuing step, and a withdrawal step for reading the amount calculation result stored in the storage device and creating withdrawal information for withdrawing the amount from the bank account of the customer.

  According to the first, third, or fifth aspect of the present invention, information relating to the maintenance time of the vehicle is appropriately transmitted from the vehicle management device to the customer's terminal, and the customer browses the information, and the vehicle at an appropriate time. Can receive maintenance. As a result, the life of the vehicle is extended and the maintenance cost of the vehicle can be suppressed. In addition, information such as the number of operating vehicles and cost-effectiveness analyzed from vehicle maintenance history and customer sales results is transmitted, and the customer browses the information to help determine the appropriate number of vehicles and how to operate them. It can be.

  According to the invention of claim 2, 4 or 6 of the present invention, an administrator who can process expenses associated with maintenance history and purchase history information together with the expenses incurred, and charges the expenses. Vehicle management will be easier for both the customer and the customer being charged.

  The vehicle management method of the present invention is realized by a vehicle management device that functions according to a vehicle management program. The vehicle management apparatus is connected to a customer terminal via a communication network to construct a vehicle management system. FIG. 1 shows the overall configuration of the vehicle management system. The vehicle management system of this embodiment includes a vehicle management device 1 and a customer terminal 2, and further includes a factory terminal 3, a store terminal 4 and a server 10, all of which are connected to a communication network 5. In addition, although the customer terminal 2, the factory terminal 3, and the shop terminal 4 are illustrated one by one for convenience, there may be plural.

  The vehicle management device 1 is constituted by an electronic computer that executes a vehicle management program, and includes information reception means, maintenance time calculation means, work efficiency analysis means, and information provision means, and is used by an administrator of the vehicle management system. . Here, an administrator is an entity that provides a vehicle management service using this system.

  The electronic computer stores an input device such as a keyboard and a mouse, an output device such as a display, a CPU that sequentially executes instructions of the program, the program, data necessary for execution of the program, and various information. A storage device including a memory and a hard disk and a communication device for connecting to a communication network are used as components, and a personal computer, a workstation, or the like is used.

  When the computer management program is executed by the electronic computer, the electronic computer functions as various means (information receiving means, maintenance time calculating means, work efficiency analyzing means, information providing means). The information reception step S1 is executed, the maintenance time calculation means executes the maintenance time calculation step S2, the business efficiency analysis means executes the business efficiency analysis step S3, and the information provision means executes the information provision step S4. Manage the vehicle.

  The information receiving means receives information input from the vehicle management device 1, the customer terminal 2, the factory terminal 3, or the store terminal 4, and stores it in the storage device as appropriate. The input information includes vehicle maintenance history information, automobile article purchase history information, vehicle operation record information for a predetermined period, and customer sales record information for a predetermined period. Here, the maintenance history information is information indicating a history of maintenance / inspection / repair such as past vehicle inspection date and oil change date of the vehicle. The purchase history information is information indicating a history such as the type and cost of the automobile parts purchased at the automobile goods store. Furthermore, operation performance information is information which shows the performance which used the vehicle, such as the travel distance and operation time of the vehicle. The sales performance information is information indicating the performance of sales activities, such as the name of the business that performed the sales activities using the vehicle, the road, the number of visits, and the earned revenue. The predetermined period is appropriately set. For example, if it is set to one day, the operation result information and the sales result information are input once a day.

  The maintenance time calculation means calculates the next maintenance time of the vehicle from at least one of the maintenance history information, purchase history information and operation result information stored in the storage device, and stores the result as a maintenance time calculation result. To remember. Here, the maintenance time is the time when the vehicle should undergo various maintenance, inspections, and repairs, and the calculation is performed when the time is determined by laws and regulations and when the vehicle is in good condition. Sometimes the timing is determined from a technical point of view. As the former example, the next vehicle inspection date is calculated from the previous vehicle inspection date, and as the latter example, the next oil replacement time is calculated from the previous oil replacement date and travel distance.

  The business efficiency analysis means analyzes the business efficiency from at least one of maintenance history information, purchase history information, operation performance information, and business performance information stored in the storage device, and stores the result as a business efficiency analysis result. To remember. Here, the work efficiency represents numerically the usage status of the vehicle and the effect obtained by using the vehicle. For example, the maintenance cost per unit mileage is calculated from the mileage, maintenance cost, and auto parts purchase cost, and the business performance per unit mileage is calculated from the mileage, maintenance cost, and operating revenue.

  The information providing means reads the maintenance time calculation result, work efficiency analysis result and other information stored in the storage device, and transmits them to the customer terminal 2, the factory terminal 3 and the store terminal 4. At this time, information transmitted to each terminal is not uniform, and necessary information is selected and transmitted.

  The customer terminal 2 is owned by a customer, transmits information to the vehicle management device 1 via the communication network 5, and receives information from the vehicle management device 1, and is constituted by an electronic computer such as a personal computer. . The customer terminal 2 is not limited to one for each customer, and one customer may own a plurality of customer terminals 2. Further, the customer terminal 2 may be a mobile phone or a car navigation device.

  Further, the factory terminal 3 and the store terminal 4 are owned by a maintenance factory and an automobile supply store that are affiliated with the manager for the construction of the vehicle management system, respectively, and transmit information to the vehicle management apparatus 1 via the communication network 5. Moreover, it receives information from the vehicle management apparatus 1 and is constituted by an electronic computer such as a personal computer.

  The communication network 5 is a line through which electronic information can be transmitted and received, and includes the Internet, a LAN, and the like.

  Below, the specific flow which manages a customer's business vehicle by this vehicle management system is demonstrated.

  First, the manager signs a contract with a maintenance factory and a car supply store, and connects the vehicle management apparatus 1, the factory terminal 3, and the shop terminal 4 via the Internet. It should be noted that at least one of the maintenance factory and the auto supply store may be operated by the same entity as the manager, or the maintenance factory or the auto supply store may play the role of the manager. In such a case, the vehicle management device 1, the factory terminal 3, and the shop terminal 4 may be connected by a dedicated line such as a LAN, and one electronic computer is connected to the vehicle management device 1, the factory terminal. 3 and the store terminal 4 may have two or more functions.

  Next, the manager makes a contract with the customer for managing the sales vehicle. This contract may be applied directly by the customer to the manager, or may be accepted by a maintenance factory or an automobile supply store that is affiliated with the manager as a window. When the contract is made, customer information and vehicle information are provided from the customer. Here, customer information is information that identifies a customer such as the customer's name, name, address, telephone number, and email address, and vehicle information is the manufacturer, model, model, and vehicle number of the vehicle that the customer owns. Information for identifying a vehicle such as a registered year and information on vehicle insurance for the vehicle. The customer information and the vehicle information are associated with each other, input by the input device of the vehicle management device 1, the factory terminal 3 or the store terminal 4, and stored in the storage device of the vehicle management device 1. Individual customer IDs are assigned to the customers. This user ID is not limited to one per customer, and a plurality of user IDs may be used properly among the customer members.

  The exchange of information between the vehicle management device 1 and the customer terminal 2 is basically performed through a website and electronic mail. That is, when an administrator provides information to a customer, the information providing means uploads a website on which information is posted on the server 10 on the communication network 5, and the customer accesses the website from the customer terminal 2. The information is browsed, or the information providing means transmits an e-mail describing the information to the customer terminal 2. When the administrator collects information from the customer, the information receiving means uploads a website having an information input form to the server 10 on the communication network 5, and the customer accesses the website from the customer terminal 2. And enter information into the information entry form. The website on which the above information is posted and the website having the information input form are preferably a common website. As a supplement to the above method, other communication means such as a telephone or a letter may be used. The same applies to the exchange of information between the vehicle management device 1 and the factory terminal 3 or the store terminal 4.

  A vehicle management service using the vehicle management system is started when an administrator opens a website on which customer information and vehicle information are posted. That is, a website on which customer information and vehicle information are posted is uploaded to the server 10 on the communication network 5 so that the customer can browse the information by accessing the website from the customer terminal 2.

  The processing flow of the program at this time is as shown in FIG. 2 (a). Information receiving step S1 is executed, customer information and vehicle information are received, then information providing step S4 is executed, and the website is uploaded. To do.

  Access to this website is restricted by a user ID, password, and the like, and a customer can browse only his / her information by logging in with his / her user ID and password. If the customer is a corporate organization, a different user ID is assigned to each manager and general manager, and managers can view all of the company's information. You may provide a restriction that only the information can be viewed. Simultaneously with the start of the provision of the information, an information input form for correcting / adding customer information and vehicle information is uploaded, and the customer inputs appropriately corrected information. The input information is stored in the storage device by the information receiving means. FIG. 3A shows an example of a customer information display screen 20 that displays customer information. On the right side of the screen, customer information 23 of the customer is displayed. On the left side of the screen, a customer name 21 is displayed, and further, buttons for displaying vehicle information, oil change time and vehicle inspection time described later are displayed. For example, when the oil change time list button 22 is clicked, an oil change time display screen 30 (FIG. 3B) described later is displayed.

  Customers use vehicles and receive maintenance at a maintenance shop as needed, or purchase auto supplies at an auto supply store. The server 10 is uploaded with an information input form for a maintenance shop to input maintenance history information and an automobile supply store to input purchase history information.

  Every time the maintenance shop carries out applicable maintenance, etc., as information on the past vehicle inspection date of the vehicle, the date of oil change or other parts replacement, the contents of the replaced oil or parts, the cost, etc. Input from the factory terminal 3. The input information is stored in the storage device by the information receiving means. The stored maintenance history information is posted on a website and can be viewed at any time by maintenance shops and customers.

  Each time an automobile goods store sells a product to a customer, information such as the type and cost of the automobile goods purchased by the customer at the automobile goods store is input from the shop terminal 4. This may be manually input or automatically input in conjunction with a POS system or the like. The input information is stored in the storage device by the information receiving means. The stored purchase history information is posted on a website and can be viewed at any time by auto supply stores and customers.

  For the maintenance history information and purchase history information described above, the maintenance history information can be browsed by the auto parts store, and the purchase history information can be browsed by the maintenance shop, so that the information can be shared to further improve the service. You can also. FIG. 4 shows an example of a customer management information display screen 40 that can be viewed from the factory terminal 3 and the store terminal 4. The screen displays buttons 42 for displaying a customer list 41, customer information of each customer, oil change time information and vehicle inspection time information, which will be described later.

  In addition, the server 10 is uploaded with an information input form for the customer to input the operation record information of each vehicle. The customer uses the vehicle, and inputs information such as the travel distance and operation time of the vehicle for each predetermined period from the customer terminal 2 as operation result information. Although this predetermined period can be set freely, it is desirable to input the results of the day once a day after the end of the work. The input information is stored in the storage device by the information receiving means. The stored operation performance information is posted on the website and can be viewed by the customer at any time.

  When maintenance history information, purchase history information, and operation record information are input, maintenance time calculation means reads the information from the storage device and calculates the next maintenance time. For example, since the vehicle inspection usually has to be taken once every two years, the next vehicle inspection date is calculated from the previous vehicle inspection date. The engine oil should normally be replaced when three to six months have passed or the vehicle has traveled over 3000 to 5000 km, and the next replacement date is calculated from the previous oil replacement date and the vehicle travel distance. . Other periodic inspections and replacement dates for consumable parts are calculated in the same manner. These maintenance time calculation results are stored in the storage device.

  The calculated next maintenance time is notified to the customer by posting on the website. FIG. 3B shows an example of an oil change time display screen 30 for notifying the oil change time. The left side of the screen is the same as the previous customer information display screen 20, and the list 31 of the previous oil change date and the next oil change date of each vehicle owned by the customer is displayed on the right side of the screen. In addition, when the number of days remaining until the due date reaches a predetermined number of days (for example, 30 days), the screen that is displayed first after logging in to the website indicates that the date for the next vehicle inspection or oil change is approaching If this is done, the customer accesses the website once a day in order to input the operation result information, which is desirable because it is surely notified. Further, the information providing means transmits an e-mail describing that the maintenance time is approaching to the customer terminal 2 and urges the customer to pay attention. Further, at the same time as the maintenance time information, details of the contents of maintenance, cost estimation, and information such as the name and location of a maintenance shop that can receive maintenance may be notified.

  Thus, the flow of the processing of the program when notifying the maintenance time calculation result is as shown in FIG. 2B, and the information receiving step S1 is executed, and maintenance history information, purchase history information, and operation result information are displayed. Then, the maintenance time calculation step S2 is executed, the next maintenance time is calculated from each of the above-mentioned information, the information provision step S4 is executed next, and the customer terminal 2 is notified of the maintenance time.

  The customer is notified of the result of the maintenance time calculation described above, and appropriately brings the vehicle to the maintenance factory for maintenance. When the maintenance is completed, the maintenance shop accesses the website from the factory terminal 3 and inputs maintenance history information such as the maintenance date, contents, and cost in the information input form. The input maintenance history information is stored in a storage device and posted on a website so that it can be viewed from the customer terminal 2, the factory terminal 3, and the store terminal 4. The maintenance time calculation means calculates the next maintenance time from the new maintenance history information and stores it in the storage device.

  As described above, according to this vehicle management system, the customer can always receive maintenance of the vehicle at an appropriate time, and as a result, the life of the vehicle can be extended and the maintenance cost of the vehicle can be suppressed. Furthermore, this vehicle management system provides a service for analyzing the efficiency of operations as follows.

  First, an information input form for a customer to input business performance information is uploaded to the server 10. The customer uses the vehicle to conduct business activities, and for each specified period, the business hours that indicate the time the customer was engaged in the business, the net business hours that indicate the time the customer engaged in business negotiations, etc., use the vehicle Then, the customer terminal 2 inputs information such as the name of the business partner who performed the business activities, the route, the number of visits, and the earned profit as sales performance information. Although this predetermined period can be set freely, it is desirable to input the actual result of the day once the operation is completed once a day simultaneously with the input of the operation result information. The input information is stored in the storage device by the information receiving means. The stored business performance information is posted on the website and can be viewed by the customer at any time. At this time, when the customer is a corporate organization, the user ID of the manager can view information about all the vehicles, and the user ID of the general manager seems to be able to browse only information about his vehicle. There may be some restrictions.

  FIG. 5 shows an example of an information input screen 50 for inputting sales performance information and the above-described operation performance information. A customer name 51 is displayed at the top of the screen, and vehicle information 52 is displayed below it. Further below, an input form 53 is displayed, and various information can be input every day. At the bottom, there are a menu screen, an information input screen 60 for each customer, which will be described later (FIG. 6), sales analysis display screens 70, 80, 90, 100 (FIGS. 7A to 7D), and a data comparison screen. A button 54 for displaying 110 (FIG. 8) is displayed. Also, FIG. 6 shows an example of an information input screen 60 for each business partner for inputting the business route and sales revenue among the business performance information. Information on each business partner from the input form 61 is shown in FIG. Can be entered.

  When maintenance history information, purchase history information, operation record information, and sales record information are input, the work efficiency analysis means reads the information from the storage device and calculates each value by the following formulas. The calculation result is stored in the storage device.

Formula (1) is a formula for calculating the maintenance cost per kilometer. Here, the maintenance cost is the sum of the cost for maintenance at a maintenance shop and the cost for auto parts purchased at an auto parts store in a certain period, and the mileage is the mileage of the vehicle in that period. is there. For example, if this value is large for a new car, it is considered that there is a problem in how the car is used, such as rough driving, and if this value is large for an old car, it can be a guideline for considering replacement.

Formula (2) is a formula for calculating the sales performance per kilometer. Here, the sales result is a result obtained by using the target vehicle in the same period as the maintenance cost and the travel distance, such as the sales amount and the number of units sold. From this value, it can be seen how much each vehicle contributes to sales, and if the same vehicle is used by the same person, it is also the sales performance of each person. Alternatively, when this value is compared between different vehicle types, it is possible to examine which vehicle type is suitable for business.

Formula (3) is a formula for calculating the business effect. Here, the operating revenue is the revenue for each sales destination obtained by using the target vehicle in the same period as the maintenance cost and the travel distance, such as the sales amount and the number of units sold. The distance is the distance from the sales office to each sales office. Furthermore, the number of visits refers to the number of visits to each business in the period. This value is a ratio of the revenue obtained for a certain business partner and the cost of the vehicle used for that purpose, and is a measure for considering a business partner to be visited with priority.

Formula (4) is a formula for calculating the number of operations. Here, the operation time is the time that the vehicle is actually driven in a certain period, and the total operation time is the total operation time of each vehicle that the customer has. In addition, the business hours are hours during which the customer is engaged in business, and the total business hours is a value obtained by multiplying the business hours by the number of vehicles. When the same person uses the same vehicle, business hours are defined for each vehicle, and the total is the total business hours. This value represents how much time the vehicle is actually operating with respect to business hours, and is a guideline for examining whether the number of vehicles is appropriate for the customer's business activities.

Equation (5) is a cost-effective calculation formula. Here, the net business time is the time when the customer has a business meeting or the like at the business location, and the sum of the operation time and the net business time is the time from going out for business to returning to work. This value represents how much it costs for the usage time of the vehicle, and comparing this value for each vehicle reveals the characteristics of each vehicle.

  The calculated business efficiency analysis result is read from the storage device by the information providing means and is uploaded to the server 10 to notify the customer. The customer accesses the website from the customer terminal 2 and appropriately browses the information. 7A to 7D show examples of analysis result display screens 70, 80, 90, 100 for displaying the results of each business efficiency analysis. FIG. 7A shows a maintenance cost display screen 70 per kilometer, which displays the travel distance, maintenance cost, and maintenance cost per kilometer for each vehicle. FIG. 7B shows a display screen 80 for sales results per kilometer, which displays a mileage, business results, maintenance costs per kilometer, and business results per kilometer for each vehicle. FIG. 7C shows a sales effect display screen 90 that displays the maintenance cost per kilometer of the vehicle, the road for each sales destination, the number of visits, the operating revenue, and the sales effect. FIG. 7D shows a display screen 100 of the number of operations and cost effectiveness, which displays operation hours, business hours and their totals, the number of operations, maintenance costs, and cost effectiveness for each vehicle. Further, the information providing means may transmit an e-mail describing the business efficiency analysis result to the customer terminal 2. In addition, when the customer is a corporate organization, the above-mentioned business efficiency analysis result can be browsed by the user ID of the manager, but cannot be browsed by the user ID of the general manager May be provided.

  Thus, the flow of the processing of the program when notifying the result of business efficiency analysis is as shown in FIG. 2C, and the information receiving step S1 is executed, and maintenance history information, purchase history information, operation result information, and The business performance information is received, and then the business efficiency analysis step S3 is executed. The business efficiency is analyzed by substituting the above information into each formula, and then the information provision step S4 is executed. The analysis result is notified.

  Information regarding these business efficiency is accumulated in the server 10, and the customer can browse past information from the customer terminal 2 at any time. At that time, it is possible to list the state of change from the past to the present, or to compare data in a certain period with pre-synchronized data. FIG. 8 shows an example of a data comparison screen 110 that compares the business efficiency analysis data for a certain period with the data of the previous synchronization. In the present embodiment, the data is compared numerically, but a graph or the like may be displayed so that the comparison is possible.

  Next, as a second embodiment of the present invention, a description will be given of the above-described vehicle management apparatus provided with a settlement unit for settlement of expenses. FIG. 9 shows the overall configuration of the vehicle management system including the second embodiment of the vehicle management device 1. The vehicle management device 1 of the present invention includes a management unit that performs the above-described vehicle management and a settlement unit that performs settlement described later, and is connected to the communication network 5. In addition, a bank host computer B is connected to the communication network 5 in order to perform settlement processing. In addition, the customer terminal 2, the factory terminal 3, and the store terminal 4 are the same as above. In the drawing, the vehicle management device 1 includes a management unit and a settlement unit, each having a storage device, but these may actually be divided into two pieces of hardware or one piece of hardware. It may coexist with the wear and share the storage device. Moreover, even if it is a case where it divides into two, information shall be transmitted / received freely between both.

  In the vehicle management apparatus of the present embodiment, the function of the management unit is exactly the same as that described above, and is therefore omitted. Here, the function of the settlement unit will be described below on the assumption that maintenance history information and purchase history information are stored in a storage device when a customer uses a vehicle to perform maintenance and purchase of automobile supplies.

  When the vehicle management program is executed by the electronic computer, the electronic computer functions as various means (billing information receiving means, amount calculating means, statement issuing means, withdrawal means), and the billing information receiving means is charged by an instruction from the CPU. The information receiving step S5 is executed, the money amount calculating means executes the money amount calculating step S6, the detail issuing means executes the detail issuing step S7, and the withdrawal means executes the withdrawal step S8 to perform settlement.

  The billing information receiving means receives information input from the vehicle management device 1 and stores it in the storage device as appropriate. The input information is account information used for withdrawal and information on the closing date. Here, the account information is information such as a bank name, a branch name, and an account number, and information on both an administrator account and a customer account is required. Further, the closing date information specifies, for each customer, a closing date on the 20th or a closing date on the last day.

  The amount calculation means calculates the amount of money to be paid by the customer from at least one of the maintenance history information and purchase history information stored in the storage device, and stores the result in the storage device as the amount calculation result. Here, the sum of the cost required for the maintenance performed by the customer during the predetermined period and the cost of the auto parts purchased by the customer is the amount to be charged to the customer.

  The statement issuing means reads the amount calculation result stored in the storage device, creates a statement, and transmits it to the customer terminal. The description includes columns such as a purchase date, a product name, a product number, a quantity, and an amount of money, and a list of maintenance contents and products purchased by the customer within a predetermined period can be displayed. The customer can view the specification from the customer terminal, but may send the specification separately by mail or the like.

  The withdrawal means reads the account information, the closing date information and the amount calculation result stored in the storage device, and creates withdrawal information for withdrawing the amount from the customer's bank account. The withdrawal information consists of the customer name, amount, withdrawal date, etc., and is created in a format that matches the bank system.

  The processing flow of the program at this time is as shown in FIG. 10, billing information reception step S5 is executed, account information and closing date information is received, then money amount calculation step S6 is executed, maintenance history information and An amount to be charged to the customer is calculated from the purchase history information, then a statement issue step S7 is executed, a statement is issued, and then a withdrawal step S8 is executed, and the calculated amount is used as the bank account of the customer. Information for debiting is created.

  In actual settlement with this system, a dedicated input / output form is uploaded to the server 10. Access to this input / output form is restricted by a user ID, a password, and the like, and an administrator can input and browse information by logging in with his / her user ID and password. Note that only the administrator can access this input / output form, and the customer can view only the details described below. When logging in to the input / output form, a menu 201 is displayed on the left side of the screen as shown in FIG. The menu 201 includes buttons for displaying a common part change screen and a customer information change screen, which will be described later. For example, when the common part change screen display button 202 is clicked, the common part change screen 200 is displayed on the right side of the screen. Is displayed (FIG. 11A shows a state after the common part change screen display button 202 is clicked). The administrator first inputs his / her own account information from the common part change screen 200. The common part change screen 200 displays an input form for information necessary for conducting a transaction with a bank, such as a bank name, a branch name, and an account number. Normally, if this information is input when the system operation is started, it is not necessary to input it thereafter.

  Next, FIG. 11B shows an example of the customer information change screen 210. The customer information change screen 210 is displayed by inputting the customer number in the menu number input form 211 and clicking the customer information change screen display button 212. Here, the customer's withdrawal bank name, branch name and account number, and information on the closing date such as the closing date on the 20th and the last day are entered. These must be entered for each customer.

  If the administrator and customer account information and the like are input as described above, the settlement can be performed subsequently. First, when a new checkout is performed, the normal billing creation screen 220 is displayed by clicking the new billing button 221 for normal billing in the menu (FIG. 12 (a)). Here, the normal billing refers to periodic billing performed every month or every period. Here, the closing date (year / month / day) and withdrawal date (month / day) are designated. When the decision button 222 is clicked, a billing number is assigned to the newly created bill, and for the customer corresponding to the specified closing date, the amount calculation means reads maintenance history information and purchase history information from the storage device, and each customer Is calculated and stored in the storage device. Then, the screen shifts to the normal bill edit screen 230 (FIG. 12B). Even for a bill that has been created once, a billing number is entered in the number entry form of the menu, and a regular bill creation button 241 is clicked to display a regular billing data selection screen 240 (FIG. 12 (c)). From there, it is possible to shift to the normal bill edit screen 230.

  In the normal billing edit screen 230, first, when the billing customer change button 232 is clicked, a normal billing customer change screen 250 is displayed (FIG. 12 (d)). Here, a list of customers to be processed on the closing date is displayed. If the check in the column 251 is removed here, the process is not performed for the customer. When a customer number is entered in the customer number input form 234 of the normal bill edit screen 230 and the bill receivable change button 233 is clicked, a normal bill receivable change screen 260 is displayed (FIG. 12 (e)). Here, a list of accounts receivable to be processed on the specified closing date is displayed for the designated customer. If the check in the closed column 261 is removed here, no processing is performed for the account.

  As described above, after a customer or an accounts receivable that are not exceptionally processed with respect to the charge calculated by the amount calculation means is specified, the statement issuing means creates a billing statement. The contents are so-called general invoices as shown in the invoice description display screen 270 of FIG. 13, and the purchase date, product name, product number, amount, etc. can be listed. This billing statement may be sent to the customer via the communication network 5 so that the customer can view it from the customer terminal 2, or a printed version may be sent separately.

  After the customer views the billing statement and accepts the contents, when the customer clicks the withdrawal data creation button 231 on the normal billing editing screen 230 (FIG. 12B), the withdrawal means stores the amount stored in the storage device. The calculation result and the above exception designation are read, and withdrawal information including the customer name, amount, withdrawal date, etc. is created. In addition to the above-described regular billing, it is possible to bill arbitrarily. In this case, a charge is created from an arbitrary charge on the menu, but the method is the same as in the case of a normal charge, and the description is omitted.

  The withdrawal information created in this way is sent directly to the bank's host computer B via the communication network 5 to request withdrawal processing, or the data is delivered to the bank by a medium such as a magnetic disk, and the withdrawal processing is performed. May be requested.

  When the withdrawal process is completed, the bank receives a notification to that effect and receives the processing result data. By clicking the menu conversion button 283, this data is converted into the format of this system, and when the menu withdrawal confirmation confirmation button 281 is clicked, it is displayed as a withdrawal confirmation screen 280 (FIG. 14). Here, the closing date, withdrawal date, customer name, amount of money, etc. are listed, and each transfer result 282 is displayed. As shown in the figure, it is possible to check the withdrawal status for the past year in addition to the withdrawals. Further, the display of the transfer result 282 is linked to each billing statement, and when this is clicked, a billing statement display screen 270 is displayed (FIG. 13).

  As described above, according to the vehicle management method of the present invention, an administrator can provide efficient services such as centrally managing all information related to a customer's vehicle and notifying necessary information as appropriate. it can. Furthermore, it is possible to provide comprehensive support for all aspects of the customer's vehicle such as not only vehicle maintenance management but also various consulting based on such information. In addition, for customers, the vehicle information such as the maintenance history can be browsed at any time via the website, and the maintenance time is notified by e-mail, so maintenance can always be received at an appropriate time. As a result, the life of the vehicle can be extended and the cost burden can be reduced. In addition, it is possible to analyze the operational efficiency from a different perspective, such as determining the cost-effectiveness of the vehicle from the cost of the vehicle and the business results, etc., the customer can browse the information, and the appropriate number of vehicles And can be used as an index for examining operational methods. Furthermore, since all expenses related to vehicle maintenance and information on automobile insurance can be listed, it is highly convenient from the aspect of general affairs and accounting. In addition, by providing a settlement section, it is possible to process the costs incurred in connection with the maintenance history and purchase history information. For both, vehicle management becomes simpler.

  When the customer terminal 2 is a car navigation device, the vehicle management device 1 has a function of notifying the customer terminal 2 of information on a maintenance shop or an automobile supply store closest to the vehicle based on the position information of the vehicle. You may do it.

  Further, a service for giving points to customers may be provided in accordance with the costs for the maintenance and the purchase of automobile supplies. In other words, a point is given at a certain rate (for example, 1 point for every 100 yen) to the amount paid when a customer receives maintenance at a maintenance shop and purchases an item at an auto parts store. It is converted into money at a certain rate (for example, 1 yen per point), and can be used for subsequent maintenance and purchase of goods. Regarding the provision of points, the factory terminal 3 or the store terminal 4 has means for giving points, and the information receiving means of the vehicle management device 1 receives the points given according to the amount of money and stores them in the storage device. Alternatively, the vehicle management device 1 has means for giving points, and the points given according to the amount of money included in the maintenance history information or purchase history information received by the information receiving means are stored in the storage device It may be. Further, it is desirable that points owned by the customer are posted on the website and can be viewed at any time from the customer terminal 2. This fleet management system is most efficiently operated by using only maintenance shops and auto parts stores with which the customer has partnered with the manager. By providing a service that gives points in this way, The customer can be motivated to use the maintenance shop and the auto supply store.

  Furthermore, you may issue the card | curd in which customer information, vehicle information, etc. were memorize | stored for every customer's vehicle. In this case, a device for reading and writing the card information is added to the factory terminal 3 and the store terminal 4, and the customer is specified by reading the card information when the customer visits. Information such as points may be displayed.

The conceptual diagram which shows the vehicle management system for performing the vehicle management method of this invention. The flowchart which shows the flow of a process of a vehicle management program. An example of a customer information display screen. An example of an oil change time display screen. An example of a customer management information display screen. An example of an information input screen. An example of an information input screen for each business partner. Example of display screen of maintenance cost per kilo. Example of display screen of sales results per kilo. Example of sales effect display screen. An example of a display screen showing the number of operations and cost effectiveness. An example of a data comparison screen. The conceptual diagram which shows the vehicle management system containing 2nd embodiment of a vehicle management apparatus. The flowchart which shows the flow of a process of the program of a settlement part. An example of a common part change screen. An example of a customer information change screen. Example of a normal billing new creation screen. Example of a normal bill edit screen. An example of a normal billing data selection screen. Example of normal billing customer change screen. Example of normal bill receivable change screen. An example of a billing statement display screen. Example of withdrawal confirmation screen.

Explanation of symbols

S1 Information reception step S2 Maintenance time calculation step S3 Business efficiency analysis step S4 Information provision step S5 Billing information reception step S6 Amount calculation step S7 Detailed issue step S8 Withdrawal step

Claims (6)

A vehicle management method for managing a business vehicle owned by a customer, performed by a vehicle management device connected to the customer terminal of the customer via a communication network,
An information receiving process in which the information receiving means receives the vehicle maintenance history information, the purchase history information of the automobile supplies, the vehicle operation result information in the predetermined period, and the customer sales result information in the predetermined period and stores them in the storage device;
The maintenance time calculation means calculates the maintenance time of the vehicle from at least one of the maintenance history information, the purchase history information, and the operation result information stored in the storage device, and the storage device calculates the result as the maintenance time calculation result. The maintenance time calculation process memorized in
The business efficiency analysis means analyzes the business efficiency from at least one of the maintenance history information, the purchase history information, the operation performance information, and the business performance information stored in the storage device, and the result is a business efficiency analysis result Business efficiency analysis process stored in the storage device as
An information providing means comprising: an information providing step of reading the maintenance time calculation result and the work efficiency analysis result stored in the storage device and transmitting the result to the customer terminal. A billing information receiving process in which the billing information receiving means receives account information used for withdrawal and information on the closing date and stores the information in a storage device;
Amount of money that the amount calculation means calculates the amount of money to be paid by the customer from at least one of the maintenance history information and the purchase history information stored in the storage device, and stores the result in the storage device as the amount calculation result Calculation process,
A statement issuance process, wherein the statement issuing means reads the amount calculation result stored in the storage device and transmits it to the customer terminal as a statement;
2. The vehicle management according to claim 1, wherein the withdrawal means comprises a withdrawal process for reading the amount calculation result stored in the storage device and creating withdrawal information for withdrawing the amount from the bank account of the customer. Method. A vehicle management device for managing a business vehicle owned by a customer, connected to a customer terminal of the customer via a communication network,
Information receiving means for receiving and storing in a storage device vehicle maintenance history information, automobile supply purchase history information, vehicle operation performance information in a predetermined period, and customer business performance information in a predetermined period;
Maintenance time calculation for calculating a vehicle maintenance time from at least one of the maintenance history information, the purchase history information, and the operation result information stored in the storage device, and storing the result in the storage device as a maintenance time calculation result Means,
The business efficiency is analyzed from at least one of the maintenance history information, the purchase history information, the operation performance information, and the business performance information stored in the storage device, and the result is stored in the storage device as a business efficiency analysis result. Business efficiency analysis means,
A vehicle management apparatus comprising: information providing means for reading the maintenance time calculation result and the work efficiency analysis result stored in the storage device and transmitting the result to the customer terminal. Billing information receiving means for receiving account information and closing date information used for debiting and storing the information in a storage device;
Amount calculation means for calculating the amount of money to be paid by the customer from at least one of the maintenance history information and the purchase history information stored in the storage device, and storing the result in the storage device as an amount calculation result;
Statement issuing means for reading the amount calculation result stored in the storage device and transmitting the result to the customer terminal as a statement;
4. The vehicle management apparatus according to claim 3, further comprising withdrawal means for reading the amount calculation result stored in a storage device and creating withdrawal information for withdrawing the amount from a customer's bank account. A vehicle management program for managing business vehicles owned by customers,
To the vehicle management device connected to the customer terminal of the customer via the communication network,
Information reception step (S1) for receiving vehicle maintenance history information, purchase history information of automobile supplies, vehicle operation record information in a predetermined period, and customer sales record information in a predetermined period and storing them in a storage device;
Maintenance time calculation for calculating a vehicle maintenance time from at least one of the maintenance history information, the purchase history information, and the operation result information stored in the storage device, and storing the result in the storage device as a maintenance time calculation result Step (S2);
The business efficiency is analyzed from at least one of the maintenance history information, the purchase history information, the operation performance information, and the business performance information stored in the storage device, and the result is stored in the storage device as a business efficiency analysis result. Business efficiency analysis step (S3);
An information providing step (S4) of reading the maintenance time calculation result and the work efficiency analysis result stored in the storage device and transmitting the result to the customer terminal, and executing the vehicle management program. A billing information receiving step (S5) for receiving account information and closing date information used for debiting and storing the information in a storage device;
An amount calculation step (S6) of calculating the amount of money to be paid by the customer from at least one of the maintenance history information and the purchase history information stored in the storage device and storing the result in the storage device as the amount calculation result When,
A statement issuing step (S7) for reading the amount calculation result stored in the storage device and transmitting the result to the customer terminal as a statement;
6. The vehicle management according to claim 5, wherein a withdrawal step (S8) for reading the amount calculation result stored in the storage device and creating withdrawal information for withdrawing the amount from the bank account of the customer is executed. program.

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