JP2004094729A - Integrated information retrieval and arrangement system using internet for travel agent and accommodation supplier - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To increase the opportunities of selling travel commodities between a travel agency and each of accommodation suppliers by combining the travel agency and the accommodation suppliers for finding superior commodity plan. <P>SOLUTION: (1) This system comprises a basic information server, a written plan server, and a management server. It is constructed between a client terminal to be connected and itself. (2) A created written plan is transmitted to other clients retrieved and selected by a basic information retrieval system via a transmission system and stored in a written plan file. (3) The clients receiving it gives reply information ○×▵ to the conditions of the written plan via a reply system and reply information and corrected conditions are stored in a reply information file and in a corrected condition information file, respectively. The written plan file, the reply information file and the corrected condition information file are coordinated with one another and they can be retrieved and viewed via a written plan retrieval system. (4) The management travel agency counts the transmission frequency of the written plan to be charged via a charge billing system and performs arrangement work for a contract established in accordance with the reply information. <P>COPYRIGHT: (C)2004,JPO

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention is developed between "Travel Agents", which refer to the first to third types of Travel Business and Travel Agent Agency Business referred to in the Travel Business Law, and "Accommodation Agents" such as various hotels, various inns, and guest houses. A comprehensive information search and arrangement system for travel agencies and lodging companies using the Internet.
[0002]
[Prior art]
Conventionally, among the travel agencies, those that can organize sponsored tours have opened their own website on the Internet and provided "travel planning" such as tours from general consumers and recruited participants. . In addition, the lodging company opens its own site on the Internet, informs the vacant room information, price list, accommodation pack information, etc., and develops a customer attracting business that accepts reservations to general users via the Internet, telephone, fax, etc. Was.
[0003]
As described above, the travel agency and the lodging company independently perform business activities on the Internet. In addition, a travel agency has also proposed a system that cooperates to a certain degree (Patent Document 1).
[0004]
[Patent Document 1] JP-A-2001-283106
[0005]
[Problems to be solved by the invention]
However, even in the technique of Patent Document 1, there is no proposal for a system that connects a plurality of travel agents and customers (general users), that is, a system that connects a so-called B-to-B travel agent and an accommodation agent.
[0006]
In particular, Class 3 travel agencies and travel agency agents who are unable to solicit proposals for sponsored trips under the Travel Business Law will not be able to operate even if there is a sponsored trip plan with excellent market value, and a new sales system will be established. Was sought. Smaller travel agencies were also required to expand their sales network. In addition, there were situations in which it was difficult for hotel operators to actively propose proposals to travel agents.
[0007]
[Means for Solving the Problems]
However, in the present invention, since the system is configured by widely linking the travel agent and the lodging agent, the excellent planning is taken up, the sales opportunity of the travel agent and the accommodation agent is expanded, and the general user is provided with an excellent real time. Providing travel products.
[0008]
That is, the present invention is a system including a "basic information server", a "plan book server", and a "management server" having the following contents. ) Is a comprehensive information search and arrangement system for travel agents and lodging agents using the Internet built between the terminals.
(1) The "basic information server" searches for "basic information" in the "basic information file" that stores "basic information" provided by the "client" and browses "basic information" in the "basic information file". Information retrieval system ".
(2) The “plan book server”
"Transmission system" that transmits proposals created by one client to other clients,
A "plan book file" that stores the transmitted plan book,
A client that has received the proposal, a “response system” that transmits “response information” as to whether to accept the conditions of the proposal, a “response information file” that stores the “response information”,
It includes a "modification condition information file" for storing the "modification condition information" when another client responds by modifying the proposal.
(3) The “plan book server” includes a “plan book search system” that can search and browse the “plan book file”, “response information file”, and “correction condition information file” in association with each other.
(4) The management server works in conjunction with the “transmission system” to count the number of transmissions of proposals for each client, add up the counts within a predetermined period, and transmit a bill to each client. Billing system ".
[0009]
Further, in the above, the “management server” includes a “arrangement book creation system” that creates an “arrangement instruction” for one proposal, in conjunction with the “plan book search system”. The "management server" is connected to a managed travel agency consisting of one travel agency or another travel agency in the client, executes an arrangement based on the "arrangement document creation system", and manages the implementation status. Purchase and delivery management system ". This is a comprehensive information search and arrangement system between a travel agency and an accommodation agency.
[0010]
Further, in the above, the “transmission system” of the “plan book server” is capable of simultaneous transmission to all clients, and is linked with the “basic information search system”.
・ Send under the same conditions as last time,
・ Select and send from preset favorites,
A system for searching and arranging comprehensive information between travel agents and lodging companies, characterized by having a destination check function for searching and selecting conditions and selecting transmission, and transmitting only to selected travel agents or lodging agents. It is.
[0011]
Further, in the above, the “response system” selects the client who has received the proposal,
・ Three types of approval can be selected after approval / decline / modification of the proposal,
It has a function of providing a "modification condition information" creation screen to a client who selects approval after modification. The "arrangement book creation system" works in conjunction with the "plan book search system". For a client who approves a plan book as a plan book, the conditions of the plan book in the "plan book file" are set. For a client that selects approval after the correction, the client has a function of setting the conditions of the correction condition information of the “correction condition information file” and reflecting the conditions in the “arrangement instruction”. This is a comprehensive information search and arrangement system between a travel agency and an accommodation agency.
[0012]
BEST MODE FOR CARRYING OUT THE INVENTION
An embodiment of the system of the present invention will be described with reference to FIG. This system comprises a "basic information server", a "plan book server", and a "management server", and a travel agency and an accommodation agency that can be connected to these via the Internet, that is, client terminals. The client is issued an ID and a password by the management organization.
[0013]
[A] Basic information server
(1) The “basic information server” includes a “basic information file” and a “basic comprehensive information search system”.
[0015]
(2) The travel agent and the lodging agent who have joined the system (both are referred to as “clients”) include contact information, facility descriptions, fees, etc. in the “basic information file” in the “basic information server”. Enter "Basic information". At this time, a basic information sheet in which a description frame is provided for each item is prepared in advance, and by inputting this, a unified “basic information” can be easily input.
Further, as the “basic information”, detailed information including the image data (room, food, bath, etc.) can be added.
[0016]
(3) The travel agency information sheet for inputting basic information for a travel agency has, for example, a frame for inputting the following items.
[0017]
○ Company name ○ Agent code ○ Registration number ○ Number of employees ○ Phone number (representative, after hours, etc.)
○ Fax number ○ Head office address ○ Company establishment year ○ Total transaction amount ○ Name of person in charge (including title and department name)
○ Affiliated company name ○ Group company name ○ Capital ○ Representative name ○ Officer name ○ Company characteristics ○ HP address ○ Email address ○ Company organization chart,
○ Business category, etc. [0018]
Here, for example, a company name, an agency code, a registration number, a telephone number, a fax number, and a mail address can be used as essential input data, and other data can be handled as arbitrary data.
[0019]
If "Registration" is selected when the entry on the travel agency information sheet is completed, the information is registered in the "basic information file".
[0020]
If "correction" is selected, the registered contents can be corrected.
[0021]
(4) Also, on the basic information registration screen of the accommodation agent screen, the accommodation agent inputs the accommodation facility information sheet. The accommodation facility information sheet is divided into basic information, facility detailed information 1, facility detailed information 2, detailed information on meals, and detailed information on charges, and is input.
[0022]
The accommodation facility information sheet (basic information) has, for example, a frame for inputting the following items.
[0023]
○ Accommodation facility name / furigana ○ Facility code ○ Type ○ Corporate name / furigana ○ Representative name / post ○ Contact name / post ○ Foundation year ○ Group chain name ○ Address ○ Local telephone / fax ○ Sales office telephone / fax ○ Free Dial number ○ HP address ○ Email address ○ Reservation reception (telephone, fax, e-mail)
○ Reservation counter / department (local / business)
○ Facility explanation ○ Transportation ○ Pick-up (presence / absence, reservation availability, cost, range, etc.)
○ Parking lot (presence, number, cost) etc. ○ Check-in (including early check-in)
○ Check out (including late check out)
○ Curfew ○ Special services (pets, smoking, women's, allergies, foreign languages, etc.)
○ Neighboring facility information (ski, sea, amusement spot, hospital, bank, etc.)
○ Firefighting, etc.
In the accommodation facility information sheet (facility detailed information 1), detailed information of the building and the guest room is provided together with the image data. In the accommodation facility information sheet (facility detailed information 1), a bath and ancillary facilities are provided together with image data along with detailed information. The accommodation facility information sheet (meeting, banquet, meal) is provided with detailed information and image data.
[0025]
(5) The “Basic Information Search System” in the “Basic Information Server” is based on the name of the accommodation facility (only for accommodation), the name of the travel agency (only for the travel agency), the keyword, or the area (Hokkaido, Tohoku, Kanto, etc.) Depending on the prefecture, facility category (only accommodation facilities), and travel industry (only travel agencies), you can search alone or in association with multiple items.
[0026]
(6) The facility category is the business form of the accommodation facility, and can be selected from city hotels, business hotels, resort hotels, inns, guest houses, pensions, and public accommodations. The travel industry can be selected from the first, second, and third types, and a travel agency, by classifying the business form according to the Travel Business Act.
[0027]
[2] Proposal server [0028]
(1) The “plan book server” is configured to include a “transmission system”, a “response system”, a “plan book search system”, a “plan book file”, a “response information file”, and a “correction condition information file”.
[0029]
(2) The “transmission system” transmits a proposal a created by a travel agency serving as a client from a client terminal to another desired client (accommodation agency). Similarly, the client transmits the proposal b created by the lodging company from the client terminal to another desired client (travel agent).
[0030]
In this case, the "calling system"
・ Specify one specific client and send it.
・ Search by the linked “Basic Information Search System”, select and send the client that meets the conditions,
-Clients registered in a preset "favorite destination" can be transmitted.
[0031]
Also, the proposal transmitted by the “transmission system” is automatically stored in the “plan file”.
[0032]
In general, the travel plan is sent to the lodging company, and the travel agency b is sent to the travel agency. However, depending on the contents of the travel plan, the travel agency sends the travel plan to the travel agency. Can also be sent from the accommodation company to the accommodation company.
[0033]
(3) When creating a proposal, the client prepares a prototype of the proposal (plan proposal sheet) using the “plan proposal support system” in the “transmission system”, and simply enters it in the frame corresponding to the item. It is easy to create a proposal.
[0034]
(4) The “response system” determines whether another client who has viewed the proposal a (or the proposal b) by the “transmission system” receives the contents of the proposal, and responds. The response is prepared in advance,
・ Accept according to the proposal <○>.
・ <△> accepts the proposal after partially modifying it.
・ Reject the proposal <x>.
According to these three types of response patterns, this is selected and a response is made.
[0035]
The responded information is stored in the “response information file”.
[0036]
In the case of accepting a partly corrected item, a blank response sheet of the same setting items as the plan is prepared in advance, and the corrected items are input and transmitted. The corrected condition is stored in the “correction condition information file”.
[0037]
(5) The “plan book search system” associates “plan book file”, “response information file”, and “correction condition information file” corresponding to one plan book, and each client uses the search key from the terminal to You can search and browse the proposal documents.
[0038]
[3] Management server
(1) The “management server” includes a “charge request system”, an “arrangement note creation system”, and a “procurement delivery management system”.
[0040]
(2) Only the management travel agency that manages the system can connect to the “management server”. The managed travel agent is assigned to one or more of the client travel agents or another travel agent different from the client. The management travel agency is usually assigned to a travel agency having a first-class business qualification.
[0041]
(3) In conjunction with the “transmission system”, the “fee billing system” counts the number of times a client submits a proposal, sums up the counts for a predetermined period (for example, one month), and Calculate the incurred charges and save the result. In addition, a bill can be created based on the calculation and automatically sent to each client. In this case, it is also possible to count the number of clients of the transmission destination for one proposal, and to set the added amount according to the number of transmission destinations as the billing amount.
[0042]
(4) The “arrangement book creation system” works in conjunction with the “plan book search system” to create an arrangement book that instructs the arrangement work to be performed under the conditions of one plan document or the conditions modified based on the modification condition information. create.
[0043]
Based on the arrangement document, the management travel agency performs the arrangement business.
[0044]
It should be noted that a “purchase / delivery management system” for inputting the execution status of the arrangement work and grasping the progress status for one plan document may be included.
[0045]
Embodiment 1
Next, the system of the present invention will be described with reference to the screen of the client terminal (FIGS. 2 to 5).
[0046]
[1] Initial screen (Fig. 2)
[0047]
On the initial screen 15 of the system, a description of the system can be displayed for accommodation agencies and for travel agencies. Further, if the member selects <Accommodation Institution> 1 and <Travel Agent> 2, he / she can benefit as a client of this system.
[0048]
[2] For accommodation institutions (Figure 3)
[0049]
(1) On the initial screen 15, a login code distributed in advance is input.
[0050]
(2) Select <Search for a travel agency (travel agency)> from the menu bar on the left side of the screen to activate the "basic information search system". In <* Code No Search> 3, the code is known in advance. In this case, by inputting the code number, basic information of the desired travel agency can be displayed. As the basic information, the contents of the "basic information sheet" provided by each client are displayed, so that unified information is displayed and comparative study is easy. Also, in <* condition input search> 4, a search screen is displayed, and travel agencies that match the search conditions are displayed.
[0051]
From these screens, the selected and displayed travel agent can be registered as a favorite, and a plan can be transmitted to the selected and displayed travel agent. From these screens, the user can activate the "plan book search system" to view the plan book transmitted by the selected and displayed travel agency. In this case, for ease of browsing, it is possible to display by dividing into categories.
[0052]
(3-1) If you select <* Nomination information list> 5 in <Arrangement information receiving box> from the menu bar on the left side of the screen, the "plan book search system" will be activated and sent to only one logged-in lodging institution. It is a function that displays a list of planners (reception information) that has been set, and other accommodation institutions cannot browse the information.
[0053]
From this screen, the "basic information search system" can be operated to search and browse the basic information of the travel agency that sent the proposal.
[0054]
From this screen, the "response system" can be operated to transmit response information to the received proposal, and the transmission result is stored in the "response information file". The response information can be sent by selecting one of the icons <Request business with this content><Change business content and request business><I decline this time> . In <Change business contents and make business request>, a blank sheet in the same format as the received proposal (setting request sheet) is displayed, and the change can be easily specified by inputting only the condition of the item to be changed.
[0055]
(3-2) In the <arrangement information receiving box>, in the <* Applicable information list> 6, the "plan book search system" is activated and sent to other lodging organizations including those logging in from travel agencies. Displays the information of the proposal that has been submitted. From this screen, operate the "Basic Information Search System" to search and browse the basic information of the travel agency that sent the proposal, activate the "Response System", and send the response information to the received proposal. it can.
[0056]
(3-3) Also, in <* All information list> 7 of the <arrangement information receiving box>, the "plan book search system" is activated to include plan books that have not been sent to the logged-in accommodation institution. , The information of the proposal sent to the accommodation institution is displayed. Similarly, from this screen, the "basic information search system" is activated to search and browse the basic information of the travel agent who sent the plan, the "response system" is activated, and the response information to the received plan is received. Can be sent.
[0057]
(3-4) In <arrangement information receiving box>, in <* condition input search> 8, the "basic information search system" is activated, the corresponding travel agency is selected, and the "plan book search system" is activated. In addition, the plan book transmitted by the travel agency can be displayed. Similarly, from this screen, the "basic information search system" is activated to search and browse the basic information of the travel agent who sent the plan, the "response system" is activated, and the response information to the received plan is received. Can be sent.
[0058]
(4-1) In the menu bar on the left side of the screen, <Create Product> and <Create New Product> activate the “Transmission System” and activate <Organization Trip> 9, <Individual Planned Product> 10, <General Organization>> 11, <Foreigner travel> 12 can be selected to create a proposal.
[0059]
If you select one of the categories, the "Project proposal support system" in the "Transmission system" will be activated, the corresponding proposal sheet will be displayed, and you can easily enter it in the frame corresponding to the item. Can create a proposal.
[0060]
Here, the <organized travel> is a travel product that a travel agency prepares a plan for the destination, schedule, contents, and price of the travel in advance, and generally recruits and implements the travel, and mainly refers to a group-type comprehensive travel.
[0061]
<Individual planning product> is a travel product in which a travel agency prepares a plan for the destination, schedule, contents, and price of the travel in advance, and recruits and implements the travel to the public. .
[0062]
The <general group> is entrusted with the wishes, budget, and convenience of travelers (general consumers), and the travel agency prepares a travel plan for realizing it, and conducts necessary surveys and arrangements. Refers to travel. Includes general travel groups and educational trips (forest schools, school trips, excursions, etc.).
[0063]
<Foreigner travel> means setting a special rate for inbound tours from overseas and requesting sales.
[0064]
<Sponsored Trip> As one of 9, a screen 18 of a "sponsored (recruited) type planning product setting request sheet" of the "planning book support system" is shown (FIG. 6). In this sheet, in addition to the name of the accommodation institution and the contact information, "information posting period", "set product name", "exclusion date", "maximum available / number (room / person)", "minimum number applicable to this charge (room / person)" ”,“ Handout Day ”,“ Plan Features ”,“ Plan Benefits ”,“ Meal Details (Same as Basic Information or Dedicated to This Plan) ”,“ Provision Fee ”, etc. in Input Box to Create Plan I can do it.
[0065]
(4-2) Transmission can be executed by selecting from the icons of <select and transmit condition>, <broadcast> and <select and transmit from favorites>.
[0066]
When <select a condition and send> and select <send from favorite>, the “basic information search system” is activated, and the completed plan can be sent to the selected travel agency. Selecting <Simultaneous transmission> allows transmission to all travel agencies.
[0067]
If you select "Send after search" or select "Simultaneous transmission", "We will charge you a yen at a later date as an information transmission fee (including tax). If you like, please press the button below and send it." When a pop-up box is displayed and <Send> is selected, the proposal is transmitted to the selected travel agency by the “transmission system”.
[0068]
At the same time, the management server's "charge system" is activated to charge the accommodation company that has logged in and send a usage statement. At a later date, the number of transmissions for January is totaled and a bill is issued.
[0069]
When <Send> is selected and <Registration> is selected, the proposal is temporarily stored in the “unsent data file”.
[0070]
(4-3) In <Product creation><* Unsent data> 13, a list of proposals temporarily stored in the "unsent data file" is displayed. In the same manner as in the case of (1), the plan book displayed from the plan book list can be transmitted to the selected travel agency.
[0071]
(4-4) <Product creation><* Transmission history list> 14, the "plan search system" is activated, a list of previously transmitted plan is displayed, the contents of the selected plan are corrected, As in the case of <* Create new>, the proposal can be sent to the selected travel agency.
[0072]
[3] For travel agencies (Figure 4)
[0073]
(1) An initial screen 17 for a travel agency inputs a login code distributed in advance.
[0074]
(2) Even on the screen for travel agencies, the menu bar on the left side of the screen displays <Search for accommodation agencies>
<* Code NO search> 3
<* Condition input search> 4
<Arrangement information receiving box>
<* Nomination information list> 5
<* Applicable information list> 6
<* All information list> 7
<* Search for condition input> 8
<Product creation>
<※ New creation>
<Sponsored trip> 9
<Personal type planning product> 10
<General groups> 11
<Foreigners> 12
<* Unsent data> 13
<* Transmission history list> 14
The functions described above are provided, and the same operation as that of the screen for the lodging agent is performed.
[0075]
[4] For managed travel agencies
(1) On the screen for a managed travel agency, <information transmission / answer management><userinformation><purchase / arrangement management> can be selected from the initial screen.
[0077]
(2) On the <Information transmission / answer management> screen, it is possible to search the transmission list of the latest plan book information at random in correspondence with the "plan book search system".
[0078]
(3) On the <user information> screen, in conjunction with the “basic information search system”, a list of travel agencies or accommodation facilities arranged for management and a basic information sheet can be displayed. In addition, it is possible to display a client having desired conditions by performing a condition search.
[0079]
In conjunction with the "plan search system" and "basic information search system", the contract acquisition status for each client and the contract acquisition status for each area (region, prefecture, etc.) can be displayed. Useful information can be provided.
[0080]
Also, it is possible to update and manage the system subscription contract for each client.
[0081]
(4) On the <Purchase / Arrangement Management> screen, browse the arrangements created based on the "arrangement creation system", activate the "procurement and distribution management system", and enter the execution based on the arrangements as progress information. And manage the implementation of arrangements. That is, the management screen of the actual arrangement work performed by the acquisition and distribution section can be searched.
[0082]
Note that the order book can also be manually created from the "plan file", "response information file", and "correction condition information file" transmitted by the "plan book search system".
[0083]
【The invention's effect】
In this system, the terminal of the travel agency and the terminal of the accommodation agency are connected via the Internet via the "basic information server", "planning document server", and "management server". It has the effect of linking the travel agency and the lodging company that have been doing so and expanding sales opportunities for travel products. In addition, there is an effect of increasing opportunities to actively draw out travel product planning from small-scale travel agencies and lodging companies.
[0084]
In addition, many travel agencies can provide excellent travel product planning to general users. Further, in addition to the conventional provision of travel products every three to four quarters, there is an effect that travel products suitable for the season can be provided to general users in real time.
[0085]
In general, it is possible to improve and activate the services of both the travel agency and the accommodation agency.
[Brief description of the drawings]
FIG. 1 is a conceptual diagram illustrating an outline of a system according to the present invention.
FIG. 2 is an initial screen common to client terminals of the system.
FIG. 3 is an initial screen for an accommodation-related institution of this system.
FIG. 4 is an initial screen for a travel agency of the system.
[Fig. 5] Input screen of sponsor (recruitment) type planning product setting request sheet [Explanation of symbols]
1 Accommodation member page 2 Travel agency member page 3 Code NO search 4 Condition input search 5 Nomination information list 6 Applicable information list 7 All information list 8 Condition information search 9 Host trip 10 Personal planning product 11 General group 12 Foreign countries Person trip 13 Unsent data 14 Transmission history list 15 Initial screen 16 Accommodation agent initial screen 17 Travel agent initial screen 18 Organizer (recruitment) type planning product setting request sheet (planner)

Claims (4)

A system including a "basic information server", a "plan book server", and a "management server" having the following contents, and connecting to a terminal of a travel agency and an accommodation agency (hereinafter, referred to as "client") connected to the system. Comprehensive information search and arrangement system for travel agencies and lodging companies using the Internet established between them.
(1) The “basic information server” retrieves and browses “basic information file” storing “basic information” provided from “client” and “basic information” of the “basic information file”. Information Retrieval System "
including.
(2) The “plan book server”
"Transmission system" that transmits proposals created by one client to other clients,
A "plan book file" that stores the transmitted plan book,
A client that has received the proposal, a “response system” that transmits “response information” as to whether to accept the conditions of the proposal, a “response information file” that stores the “response information”,
A "modification condition information file" for storing the "modification condition information" when another client responds by modifying the proposal.
including.
(3) The “plan book server” includes a “plan book search system” that can search and browse the “plan book file”, “response information file”, and “correction condition information file” in association with each other.
(4) The management server works in conjunction with the “transmission system” to count the number of transmissions of proposals for each client, add up the counts within a predetermined period, and transmit a bill to each client. Billing system ". The "management server" includes an "arrangement book creation system" that creates an "arrangement instruction" for one proposal, in conjunction with the "plan book search system". The “management server” is connected to a managed travel agency consisting of one travel agency or another travel agency in the client, implements an arrangement based on the “arrangement document creation system”, and manages the implementation status. Purchase and delivery management system ". 2. A system for comprehensive information search and arrangement between a travel agency and an accommodation agency according to claim 1. The "Sending System" of the "Project Book Server" allows simultaneous transmission to all clients, and works in conjunction with the "Basic Information Search System"
・ Send under the same conditions as last time,
・ Select and send from preset favorites,
2. A combination of the travel agent and the lodging agent according to claim 1, wherein a search destination function is provided to search for and select a condition and select transmission, and to transmit only to the selected travel agent or accommodation agent. Information retrieval and arrangement system. The "response system" selects the client who received the proposal,
・ Three types of approval can be selected after approval / decline / modification of the proposal,
It has a function of providing a "modification condition information" creation screen to a client who selects approval after modification. The "arrangement book creation system" works in conjunction with the "plan book search system". For a client who approves a plan book as a plan book, the conditions of the plan book in the "plan book file" are set. For the client that selects approval after the correction, a function of setting the condition of the correction condition information of the “correction condition information file” and reflecting the condition in the “arrangement instruction” is provided. 2. The comprehensive information search and arrangement system for travel agents and lodging agents according to claim 1, wherein:

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