JP2004054481A - Method and system for executing repair for damage caused during transportation of article - Google Patents

Method and system for executing repair for damage caused during transportation of article Download PDF

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JP2004054481A
JP2004054481A JP2002209510A JP2002209510A JP2004054481A JP 2004054481 A JP2004054481 A JP 2004054481A JP 2002209510 A JP2002209510 A JP 2002209510A JP 2002209510 A JP2002209510 A JP 2002209510A JP 2004054481 A JP2004054481 A JP 2004054481A
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Japan
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repair
company
damage
transportation
management center
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JP2002209510A
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Japanese (ja)
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Masashi Irikura
入倉　正志
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IRI KK
ONWA SEKUTO KK
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IRI KK
ONWA SEKUTO KK
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Abstract

<P>PROBLEM TO BE SOLVED: To provide a method and a system capable of reducing the time needed to start repair after the occurrence of damage. <P>SOLUTION: A forwarding agent reports the occurrence of damage to a management center. The management center reports this to a repair company to let the company survey the current status of the damage. The repair company forwards the survey result to the management center. The management center calculates an estimate of repair cost based on the survey result; if the estimate and the part to be repaired are within given limits, the management center forwards the estimate and the survey result to the forwarding agent and an insurance company while directing the repair company to do repair work; if the estimate or the part to be repaired exceed the given limit, the estimate and the survey result are forwarded to the forwarding agent and the insurance company and, after the approval of the carrier and the insurance company for the repair is obtained, the repair company is ordered to do repair work. <P>COPYRIGHT: (C)2004,JPO

Description

【０００１】
【発明の属する技術分野】
本発明は、物品搬送時に発生した破損に対する補修を実施する方法およびシステムであって、より詳細には、運送会社からの物品搬送時に発生した破損発生の通知に基づいて、補修会社に現況調査を実施させ、現況調査結果に基づいて補修見積もり金額を算出し、補修見積もり金額および補修対象が所定の条件範囲内にあれば、補修の実施を指示し、所定の条件範囲を越えていれば、運送会社および保険会社の補修の実施に対する承認を得てから、補修の実施を指示する方法およびシステムに関する。
【０００２】
【従来の技術】
物品搬送時に発生した破損に対する補修を実施する従来方法は、例えば、図３に示されるフローチャートに基づいて行われていた。
【０００３】
まず、ステップＳ１１で、運送会社による物品搬送時に、物品搬送が原因で家屋または備品に破損が発生したことが、運送会社から保険会社に通知される。
【０００４】
次に、ステップＳ１２で、保険会社は、運送会社からの破損発生の通知に基づき、破損の現況調査の実施と、現況調査結果に基づく補修見積もり金額の算出とを補修会社に依頼する。
【０００５】
次に、ステップＳ１３で、補修会社は、破損の現況調査を実施して、現況調査結果に基づく補修見積もり金額を算出して、その結果を保険会社に送る。
【０００６】
次に、ステップＳ１４で、保険会社は、補修会社からの破損の現況調査結果と補修見積もり金額とを確認し、これらの結果を運送会社へ送る。
【０００７】
次に、ステップＳ１５で、運送会社は、保険会社からの破損の現況調査結果と補修見積もり金額とに基づく補修実施を承認し、保険会社に対して補修に関して承認したことを連絡する。
【０００８】
次に、ステップＳ１６で、保険会社は、運送会社の補修に関する承認に基づき、補修会社へ破損に対する補修の実施を指示する。
【０００９】
最後に、ステップＳ１７で、補修会社は、保険会社の指示に基づき、破損の補修を実施する。
【００１０】
運送会社による物品搬送時の破損の発生時点から、以上のような一連のステップＳ１１〜Ｓ１７の処理を経て、初めて破損の補修が実施されることになる。
【００１１】
【発明が解決しようとする課題】
このように、従来の方法には、運送会社による物品搬送時の破損の発生時点から、実際に破損の補修が実施されるまでに、多数のステップが存在するものであった。特に、破損の大部分を占める軽微な通常の破損であっても、重大な家屋破損の場合、または輸入品や絵画などの美術品などの特別な承認が必要な場合と同様に、上述のような一連のステップを経なければ、補修が実施されないものであった。
【００１２】
さらに、これらステップ中には、保険会社または運送会社における補修実施に関する責任者が、破損の現況調査結果に基づく補修見積もり金額の確認または承認などのステップが含まれていた。これらのステップは、場合によっては補修実施の確認または承認に時間がかかることもあった。そのため、実際の補修実施の指示までに時間がかかっていた。その結果、補修完了までに長時間を必要とし、補修が完了するまでの間、破損された家屋または備品はそのままの状態であった。このことが、破損された家屋や備品の所有者または利用者に多大な迷惑をかけるものであった。
【００１３】
さらに、破損に対する補修見積もり金額の算出は、それぞれ補修を担当する補修会社が独自の基準で行うために、算出基準が必ずしも一定ではなく不明瞭であり、場合によっては補修金額に関してトラブルを発生するという問題があった。
【００１４】
【課題を解決するための手段】
本発明は、かかる問題に鑑みてなされたものであり、物品搬送時に発生した破損に対する補修を実施する方法であって、運送会社の物品搬送時に、物品搬送が原因で家屋または備品に対する破損が発生した場合に、運送会社は、管理センタに破損の発生を通知することと、管理センタは、運送会社からの破損発生の通知に基づき、補修会社に通知して破損の現況調査を実施させることと、補修会社は、破損の現況調査を実施して、現況調査結果を管理センタに送ることと、管理センタは、送られた現況調査結果に基づき補修見積もり金額を算出し、補修見積もり金額および補修対象が所定の条件範囲内にあれば、補修見積もり金額および現況調査結果を運送会社および保険会社に送るとともに、補修会社に補修の実施を指示し、補修見積もり金額または補償対象が所定の条件範囲を越えていれば、補修見積もり金額および現況調査結果を運送会社および保険会社に送り、運送会社および保険会社の補修の実施に対する承認を得てから、補修会社に補修の実施を指示することとを含むことを特徴とする。
【００１５】
管理センタが、現況調査結果に基づき補修見積もり金額を算出し、算出された補修見積もり金額および補修対象が所定の条件範囲内にあれば、補修の実施を補修会社に指示する。ここで、所定の条件範囲とは、補修見積もり金額が安く、および補修対象が、輸入品や絵画などの美術品などの特に保険会社および運送会社の補修の実施に対する承認を必要としないことを意味するものである。このような所定の条件範囲内の補修に関しては、迅速に補修の実施を指示することができる。そのため補修完了までの時間が短縮され、破損された家屋または備品の所有者または利用者に対して最小限の迷惑しかかけないことが可能になる。
【００１６】
さらに、本発明に係る方法では、破損に対する標準的な補修金額が、運送会社、保険会社、および管理センタの間で事前に取り決められており、管理センタは、現況調査結果に基づき標準的な補修金額を参照して、補修見積もり金額を算出することを特徴とする。
【００１７】
管理センタが、現況調査結果に基づき事前に取り決められた標準的な補修金額を参照して、補修見積もり金額を算出するため、算出される補償見積もり金額の算出基準が明瞭となり、補償金額に関するトラブルを発生させない。
【００１８】
また、本発明に係る物品搬送時に発生した破損に対する補修を実施するシステムは、運送会社の物品搬送時に、物品搬送が原因で家屋または備品に対する破損が発生した場合に、破損の発生を通知する手段と、破損発生の通知に基づき、補修会社に破損の現況調査を実施させる手段と、現況調査結果に基づき、事前に取り決められた破損に対する標準的な補修金額を参照して、補修見積もり金額を算出し、補修見積もり金額および補修対象が所定の条件範囲内にあれば、補修見積もり金額および現況調査結果を運送会社および保険会社に送るとともに、補修会社に補修の実施を指示し、補修見積もり金額または補修対象が所定の条件範囲を越えていれば、補修見積もり金額および現況調査結果を運送会社および保険会社に送り、運送会社および保険会社の補修の実施に対する承認を得てから、補修会社に補修の実施を指示する手段とを備えることを特徴とする。
【００１９】
本発明に係るシステムは、補修見積もり金額および補修対象が所定の条件範囲内にあれば、補修会社に破損の補修の実施を指示する手段を備えるために、特に、所定の条件範囲内の破損に関しては、迅速に補修の実施を指示することができる。そのため補修完了までの時間が短縮され、破損された家屋または備品の所有者または利用者に対して最小限の迷惑しかかけないことが可能になる。
【００２０】
【発明の実施の形態】
図１に、本発明に係る物品搬送時に発生した破損に対する補修を実施するシステムの一例を示す。
【００２１】
図１に示されるシステムは、管理センタ１、保険会社２、運送会社３、補修会社４、および通信ネットワーク５１、５２、５３を備える。
【００２２】
管理センタ１は、物品搬送時に発生した家屋または備品に対する破損に対する補修の実施を管理するものであり、処理装置１１を有する。処理装置１１は、通信ネットワーク５１を介して保険会社２の端末装置２１に接続され、通信ネットワーク５２を介して運送会社３の端末装置３１に接続され、および通信ネットワーク５３を介して補修会社４の端末装置４１に接続されている。これらの通信ネットワーク５１、５２、５３は、有線ネットワークまたは無線ネットワークであり、例えばインターネットを含むことができる。
【００２３】
さらに、処理装置１１は、破損に対する標準的な補修金額が格納された記憶装置１２に接続されている。記憶装置１２に格納されているこの標準的な補修金額は、保険会社２、運送会社３、および管理センタ１の間で事前に取り決められているものであり、破損対象、破損箇所、破損の程度、破損の大きさ、破損箇所の下地または外装の材質など、補修金額見積もりの算出に必要な様々な情報に基づいて、決められているものである。また、記憶装置１２には、保険会社２および運送会社３の特別の承認なしに、補修の実施を指示することができる所定の条件範囲が格納されている。
【００２４】
保険会社２は、運送会社３から保険料の支払いを受け、運送会社３による物品搬送時に、物品搬送が原因で発生した破損に対する補修について、運送会社３に対してその破損の程度に合った保険金を支払う責任を負うものである。保険会社２は、管理センタ１の処理装置１１と情報の送受信を行う端末装置２１を有する。
【００２５】
運送会社３は、物品搬送を行うものである。運送会社３は、物品搬送時に発生する可能性がある家屋または備品の破損に対する保険として、保険会社２に保険料を支払い、破損が発生した場合には、保険会社２から破損の程度に合った保険金の支払いを受けるものである。運送会社３は、管理センタ１の処理装置１１と情報の送受信を行う端末装置３１を有する。
【００２６】
補修会社４は、破損の現況調査を行い、あるいは実際の破損の補修を実施するものであり、管理センタ１の処理装置１１と情報の送受信を行う端末装置４１を有する。
【００２７】
図２に、本発明に係る物品搬送時に発生した破損に対する補修を実施する方法のフローチャートの一例を示す。
【００２８】
まず、ステップＳ１で、運送会社３による物品搬送時に、物品搬送が原因で破損が発生したことが、例えば通信ネットワーク５２を介して、運送会社３から管理センタ１に通知される。
【００２９】
次に、ステップＳ２で、管理センタ１は、運送会社３による破損発生の通知に基づき、例えば通信ネットワーク５３を介して、破損の現況調査の実施を補修会社４に依頼する。
【００３０】
次に、ステップＳ３で、補修会社４は、破損の現況調査を実施して、その結果を管理センタ１に送る。ここで、現況調査は、例えば家屋または備品の破損箇所をデジタルカメラなどで撮影して、その撮影した破損箇所を含む写真と、補修見積もり金額算出のために必要な他の情報（破損対象、破損箇所、破損の程度、破損の大きさ、破損箇所の下地または外装の材質、必要があれば破損した家屋の間取り図など）とを含むことができる。補修会社４は、これらの情報を、例えばインターネットなどの通信ネットワーク５３を介して、破損が発生した現場、あるいはその現場の近くから管理センタ１に送ることができる。このように破損が発生した現場近くから現況調査結果を送ることで、迅速に現況調査結果を管理センタ１へ送ることができる。
【００３１】
次に、ステップＳ４で、管理センタ１は、送られた破損の現況調査結果に基づいて、記憶装置１１に格納されている標準的な補修金額を参照して、補修見積もり金額を算出する。次に、管理センタ１は、算出された補償見積もり金額および破損対象が所定の条件範囲内にあるかどうかを判断する。
【００３２】
もし、算出された補償見積もり金額および補修対象が所定の条件範囲内にあれば、ステップＳ８に進む。ステップＳ８で、補修見積もり金額および現況調査結果を、例えば通信ネットワーク５１および５２を介して、保険会社２および運送会社３へ送るとともに、補修会社４に対して、例えば通信ネットワーク５３を介して、補修の実施の指示がなされる。
【００３３】
次に、ステップＳ９において、補修会社４は、管理センタ１からの指示に基づいて、破損の補修を実施する。
【００３４】
もし、ステップＳ４で、算出された補償見積もり金額または補修対象が所定の条件範囲を越えていれば、ステップＳ５へ進む。ステップＳ５で、算出された補修見積もり金額および現況調査結果が、保険会社２および運送会社３へ、例えば通信ネットワーク５１および５２を介して送られ、補修の実施に関する承認を保険会社２および運送会社３へ依頼する。
【００３５】
次に、ステップＳ６で、保険会社２および運送会社３の補修に関する承認が得られれば、次に、ステップＳ７で、管理センタ１は、例えば通信ネットワーク５３を介して、補修会社４に破損の補修実施の指示を行い、次に、ステップＳ９で、補修会社４は、管理センタ１の指示に基づき破損の補修を実施する。
【００３６】
このように本発明に係る方法では、特に、算出される補修見積もり金額および補修対象が、所定の条件範囲内にあることが多い、通常の軽微な破損の場合には、破損の発生時点から補修実施までに要する時間が、著しく短縮されることになる。さらに、管理センタ１、保険会社２、および運送会社３との間で事前に取り決められた破損に対する標準的な補修金額を参照して、管理センタ１が補修見積もり金額を算出するために、補修見積もり金額の算出基準が明瞭であり、補修見積もり金額に対するトラブルも発生することはなくなる。
【００３７】
【発明の効果】
本発明に係る方法では、管理センタが、現況調査結果に基づき補修見積もり金額を算出し、算出された補修見積もり金額および補修対象が、所定の条件範囲内にあれば、補修の実施を指示する。このような簡略化された補修の実施方法によって、特に、破損の大部分を占める通常の軽微な破損に関しては、迅速に補修の実施を指示することができる。そのため補修完了までの時間が短縮され、破損された家屋または備品の所有者または利用者に対して、最小限の迷惑しかかけないことが可能になる。
【００３８】
さらに、本発明に係る方法では、管理センタが、現況調査結果に基づき事前に取り決められた標準的な補修金額を参照して、補修見積もり金額を算出するため、算出される補償見積もり金額の算出基準が明瞭となり、補償金額に関するトラブルが発生しない。
【図面の簡単な説明】
【図１】本発明に係る物品搬送時に発生した破損に対する補修を実施するシステムの一例を示す。
【図２】本発明に係る物品搬送時に発生した破損に対する補修を実施する方法のフローチャートの一例を示す。
【図３】物品搬送時に発生した破損に対する補修を実施する従来の方法のフローチャートの例を示す。
【符号の説明】
１　管理システム
２　保険会社
３　運送会社
４　補修会社
１１　処理装置
１２　記憶装置
２１、３１、４１　端末装置
５１、５２、５３　通信ネットワーク[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a method and a system for performing repairs for damage caused during the transportation of goods, and more particularly, to a repair company based on a notification of occurrence of damage caused during transportation of goods from a transportation company. The repair cost estimate is calculated based on the results of the current situation survey, and if the repair cost estimate and the repair target are within the prescribed condition range, repair execution is instructed.If the repair cost exceeds the prescribed condition range, transportation is performed. The present invention relates to a method and system for instructing the execution of repairs after obtaining approval for the execution of repairs by a company and an insurance company.
[0002]
[Prior art]
A conventional method for repairing damage caused during article transport has been performed based on, for example, a flowchart shown in FIG.
[0003]
First, in step S11, when an article is transported by a transport company, the transport company notifies the insurance company that the house or equipment has been damaged due to the transport of the article.
[0004]
Next, in step S12, based on the notification of the occurrence of the damage from the transportation company, the insurance company requests the repair company to carry out a damage status survey and calculate a repair estimated price based on the result of the status survey.
[0005]
Next, in step S13, the repair company conducts a survey on the present condition of the damage, calculates an estimated repair price based on the result of the survey, and sends the result to the insurance company.
[0006]
Next, at step S14, the insurance company confirms the result of the damage inspection from the repair company and the estimated repair cost, and sends these results to the shipping company.
[0007]
Next, in step S15, the transportation company approves the execution of repair based on the result of the damage inspection from the insurance company and the estimated repair amount, and notifies the insurance company that the repair has been approved.
[0008]
Next, in step S16, the insurance company instructs the repair company to perform repair for damage based on the approval of the transport company for repair.
[0009]
Finally, in step S17, the repair company repairs the damage based on the instructions of the insurance company.
[0010]
From the point of occurrence of the damage during transportation of the goods by the transportation company, the repair of the damage is carried out for the first time through the series of steps S11 to S17 as described above.
[0011]
[Problems to be solved by the invention]
As described above, in the conventional method, there are a number of steps from the point of occurrence of damage during transportation of goods by the shipping company to the time when damage is actually repaired. In particular, even minor minor damage, which accounts for most of the damage, can be as described above, as in the case of serious house damage or when special approval is required, such as imported goods or paintings and other works of art. Without a series of steps, the repair would not be implemented.
[0012]
In addition, these steps included a step in which the person responsible for performing the repair at the insurance company or the shipping company confirmed or approved the estimated repair cost based on the results of the damage inspection. These steps sometimes took time to confirm or approve the repair. Therefore, it took a long time before the actual repair instruction was given. As a result, it took a long time to complete the repair, and the damaged house or equipment remained as it was until the repair was completed. This has caused a great deal of inconvenience to owners or users of damaged houses and equipment.
[0013]
In addition, since the repair cost estimate for damage is calculated by the repair company in charge of each repair on its own standard, the calculation standard is not always constant and is unclear, and in some cases it may cause trouble with the repair price. There was a problem.
[0014]
[Means for Solving the Problems]
The present invention has been made in view of such a problem, and is a method for repairing damage caused during transportation of goods, wherein damage to a house or equipment caused by transportation of goods caused by transportation of goods by a shipping company occurs. In this case, the transportation company shall notify the management center of the occurrence of the damage, and the management center shall notify the repair company based on the notification of the occurrence of the damage from the transportation company and have it carry out an inspection of the damage. The repair company conducts a survey of the damage and sends the results of the survey to the management center.The management center calculates the estimated repair cost based on the sent results of the survey and calculates the estimated repair cost and the repair target. If is within the prescribed range, the estimated repair cost and the results of the survey are sent to the shipping company and insurance company, and the repair company is instructed to carry out the repair. If the amount or coverage exceeds the specified condition range, the estimated repair amount and the results of the survey are sent to the shipping company and insurance company, and the repair company is approved by the shipping company and insurance company before the repair is carried out. And instructing that repairs be performed.
[0015]
The management center calculates the estimated repair amount based on the result of the current state survey, and if the calculated estimated repair amount and the repair target are within the predetermined condition range, instructs the repair company to perform the repair. Here, the prescribed range of conditions means that the estimated repair cost is low and that the repair target does not require approval for the repair of imported goods and artworks such as paintings, particularly by insurance companies and transportation companies. Is what you do. With regard to repair within such a predetermined condition range, execution of repair can be instructed promptly. Therefore, the time until the completion of the repair is shortened, and it becomes possible to cause the owner or the user of the damaged house or equipment to cause minimum inconvenience.
[0016]
Further, in the method according to the present invention, a standard repair amount for damage is pre-arranged between the shipping company, the insurance company, and the management center, and the management center performs the standard repair based on the results of the present situation survey. It is characterized in that the estimated repair amount is calculated with reference to the amount.
[0017]
The management center calculates the estimated amount of repair by referring to the standard amount of repair decided in advance based on the results of the survey on the current situation. Do not generate.
[0018]
Further, the system for repairing damage caused during transportation of goods according to the present invention is a means for notifying the occurrence of damage when damage to a house or equipment occurs due to transportation of goods during transportation of goods by a shipping company. Based on the notification of the occurrence of damage, a means to have the repair company conduct a survey on the status of damage, and based on the results of the current status survey, calculate the estimated repair amount by referring to the standard repair price for damages decided in advance If the estimated repair cost and the repair target are within the prescribed range, the estimated repair cost and the results of the current status survey are sent to the shipping company and insurance company, and the repair company is instructed to carry out the repair, and the estimated repair cost or repair is If the target exceeds the specified range, the estimated repair cost and the results of the survey are sent to the shipping company and insurance company, and the After obtaining the approval for implementation of repair insurance company, characterized in that it comprises a means for instructing the implementation of repairs in the repair company.
[0019]
The system according to the present invention is provided with a means for instructing a repair company to carry out repair of the damage if the estimated repair amount and the repair target are within the predetermined condition range. Can promptly perform repairs. Therefore, the time until the completion of the repair is shortened, and it becomes possible to cause the owner or the user of the damaged house or equipment to cause minimum inconvenience.
[0020]
BEST MODE FOR CARRYING OUT THE INVENTION
FIG. 1 shows an example of a system for repairing damage caused during transportation of articles according to the present invention.
[0021]
The system shown in FIG. 1 includes a management center 1, an insurance company 2, a transportation company 3, a repair company 4, and communication networks 51, 52, 53.
[0022]
The management center 1 manages the repair of damage to a house or equipment caused during transportation of an article, and has a processing device 11. The processing device 11 is connected to the terminal device 21 of the insurance company 2 via a communication network 51, connected to the terminal device 31 of the transportation company 3 via a communication network 52, and connected to the terminal device 31 of the repair company 4 via a communication network 53. It is connected to the terminal device 41. These communication networks 51, 52, 53 are wired or wireless networks and can include, for example, the Internet.
[0023]
Further, the processing device 11 is connected to a storage device 12 in which a standard repair amount for damage is stored. The standard repair amount stored in the storage device 12 is determined in advance among the insurance company 2, the transportation company 3, and the management center 1, and includes the damage target, the damaged portion, and the degree of damage. It is determined on the basis of various information necessary for calculating a repair cost estimate, such as the size of the damage, the material of the base or exterior of the damaged part, and the like. Further, the storage device 12 stores a predetermined condition range in which repair can be instructed without special approval of the insurance company 2 and the transportation company 3.
[0024]
The insurance company 2 receives the insurance premium from the transportation company 3 and, when repairing the damage caused by the transportation of the goods by the transportation company 3, repairs the damage to the transportation company 3 according to the degree of the damage. You are responsible for paying the money. The insurance company 2 has a terminal device 21 for transmitting and receiving information to and from the processing device 11 of the management center 1.
[0025]
The transportation company 3 carries out article transportation. The transportation company 3 pays insurance premiums to the insurance company 2 as insurance against damage to the house or equipment that may occur when the goods are transported, and if the damage occurs, the insurance company 2 gives a fee according to the degree of damage. You will receive an insurance payment. The transportation company 3 has a terminal device 31 that transmits and receives information to and from the processing device 11 of the management center 1.
[0026]
The repair company 4 conducts an investigation of the current state of damage or repairs actual damage, and has a terminal device 41 for transmitting and receiving information to and from the processing device 11 of the management center 1.
[0027]
FIG. 2 shows an example of a flowchart of a method for repairing damage caused during article transport according to the present invention.
[0028]
First, at step S1, the transportation company 3 notifies the management center 1 via the communication network 52 that the transportation company 3 has damaged the product due to the article transportation.
[0029]
Next, in step S2, the management center 1 requests the repair company 4 to carry out an investigation of the current state of the damage via, for example, the communication network 53 based on the notification of the occurrence of the damage by the transportation company 3.
[0030]
Next, in step S3, the repair company 4 conducts a survey of the current state of damage, and sends the result to the management center 1. Here, the present situation survey is carried out, for example, by photographing a damaged part of a house or equipment with a digital camera or the like, and a photograph including the photographed damaged part, and other information (calculation target, damage Location, degree of damage, magnitude of damage, base material or exterior material of the damaged location, floor plan of damaged house if necessary, etc.). The repair company 4 can send the information to the management center 1 via a communication network 53 such as the Internet, for example, from the site where the damage occurred or near the site. By sending the current state investigation result from near the site where the damage has occurred, the current state investigation result can be quickly sent to the management center 1.
[0031]
Next, in step S4, the management center 1 calculates the estimated repair amount with reference to the standard repair amount stored in the storage device 11 based on the sent damage status investigation result. Next, the management center 1 determines whether the calculated estimated compensation amount and the damage target are within a predetermined condition range.
[0032]
If the calculated estimated compensation amount and the repair target are within the predetermined condition range, the process proceeds to step S8. In step S8, the estimated repair amount and the results of the current state survey are sent to the insurance company 2 and the transportation company 3 via the communication networks 51 and 52, and the repair company 4 is repaired via the communication network 53, for example. Is performed.
[0033]
Next, in step S9, the repair company 4 repairs the damage based on the instruction from the management center 1.
[0034]
If the calculated estimated compensation amount or the repair target exceeds the predetermined condition range in step S4, the process proceeds to step S5. In step S5, the calculated estimated repair amount and the result of the current state survey are sent to the insurance company 2 and the transportation company 3 via, for example, the communication networks 51 and 52, and the approval for the repair is obtained by the insurance company 2 and the transportation company 3. To ask.
[0035]
Next, in step S6, if approval for repair of the insurance company 2 and the transportation company 3 is obtained, then in step S7, the management center 1 repairs the damage to the repair company 4 via the communication network 53, for example. Then, the repair company 4 repairs the damage based on the instruction from the management center 1 in step S9.
[0036]
As described above, in the method according to the present invention, in particular, in the case of normal minor damage, the estimated repair amount and the repair target are often within a predetermined condition range, the repair is performed from the time of occurrence of the damage. The time required for implementation will be significantly reduced. Further, the management center 1 refers to a standard repair amount for damage that has been prearranged with the management center 1, the insurance company 2, and the transportation company 3, and the management center 1 calculates a repair estimate amount. The basis for calculating the amount of money is clear, and no trouble occurs in the estimated amount of repair.
[0037]
【The invention's effect】
In the method according to the present invention, the management center calculates the estimated repair amount based on the result of the current state investigation, and instructs the execution of the repair if the calculated estimated repair amount and the repair target are within a predetermined condition range. With such a simplified repairing method, it is possible to promptly instruct repairing, especially for ordinary minor damage that accounts for most of the damage. Therefore, the time until the completion of the repair is shortened, and the owner or the user of the damaged house or equipment can be disturbed with minimal trouble.
[0038]
Further, in the method according to the present invention, the management center refers to a standard repair amount determined in advance based on the results of the current state survey, and calculates the estimated repair amount. Becomes clear, and no trouble occurs with respect to the amount of compensation.
[Brief description of the drawings]
FIG. 1 shows an example of a system for repairing breakage occurring during article transport according to the present invention.
FIG. 2 shows an example of a flowchart of a method for performing repair for breakage occurring during article transport according to the present invention.
FIG. 3 shows an example of a flowchart of a conventional method for performing repair for breakage occurring during article transport.
[Explanation of symbols]
Reference Signs List 1 management system 2 insurance company 3 transport company 4 repair company 11 processing device 12 storage devices 21, 31, 41 terminal devices 51, 52, 53 communication network

Claims (3)

物品搬送時に発生した破損に対する補修を実施する方法であって、
運送会社の物品搬送時に、物品搬送が原因で家屋または備品に対する破損が発生した場合に、前記運送会社は、管理センタに破損の発生を通知することと、
前記管理センタは、前記運送会社からの破損発生の通知に基づき、補修会社に通知して破損の現況調査を実施させることと、
前記補修会社は、破損の現況調査を実施して、現況調査結果を前記管理センタに送ることと、
前記管理センタは、送られた現況調査結果に基づき補修見積もり金額を算出し、前記補修見積もり金額および補修対象が所定の条件範囲内にあれば、前記補修見積もり金額および前記現況調査結果を前記運送会社および保険会社に送るとともに、前記補修会社に補修の実施を指示し、前記補修見積もり金額または前記補償対象が所定の条件範囲を越えていれば、前記補修見積もり金額および前記現況調査結果を前記運送会社および前記保険会社に送り、前記運送会社および前記保険会社の補修の実施に対する承認を得てから、前記補修会社に補修の実施を指示することとを含むことを特徴とする方法。A method for repairing damage caused during transportation of goods,
At the time of transportation of goods by the transportation company, if damage to the house or equipment occurs due to the transportation of the goods, the transportation company notifies the management center of the occurrence of the damage,
Based on the notification of the occurrence of damage from the shipping company, the management center notifies the repair company to perform a status quo investigation of the damage,
The repairing company conducts an inspection of the status of the damage, and sends an inspection result to the management center;
The management center calculates a repair estimated price based on the sent current status survey result, and if the repair estimated price and the repair target are within predetermined conditions, the repair estimated price and the current status survey result are transferred to the transportation company. And the insurance company, and instructs the repair company to carry out the repair, and if the estimated repair amount or the object of compensation exceeds a predetermined condition range, the estimated repair amount and the result of the current state survey are transferred to the transport company. And sending to the insurance company to obtain approval for the repair of the shipping company and the insurance company, and then instructing the repair company to perform the repair. 破損に対する標準的な補修金額が、前記運送会社、前記保険会社、および前記管理センタの間で事前に取り決められており、前記管理センタは、前記現況調査結果に基づき前記標準的な補修金額を参照して、補修見積もり金額を算出することを特徴とする、請求項１に記載の方法。A standard repair amount for damage is pre-arranged between the transportation company, the insurance company, and the management center, and the management center refers to the standard repair amount based on the result of the present situation survey. The method according to claim 1, further comprising calculating an estimated repair amount. 物品搬送時に発生した破損に対する補修を実施するシステムであって、
運送会社の物品搬送時に、物品搬送が原因で家屋または備品に対する破損が発生した場合に、破損の発生を通知する手段と、
破損発生の通知に基づき、補修会社に破損の現況調査を実施させる手段と、
現況調査結果に基づき、事前に取り決められた破損に対する標準的な補修金額を参照して、補修見積もり金額を算出し、前記補修見積もり金額および補修対象が所定の条件範囲内にあれば、前記補修見積もり金額および前記現況調査結果を運送会社および保険会社に送るとともに、前記補修会社に補修の実施を指示し、前記補修見積もり金額または前記補修対象が所定の条件範囲を越えていれば、前記補修見積もり金額および前記現況調査結果を前記運送会社および前記保険会社に送り、前記運送会社および前記保険会社の補修の実施に対する承認を得てから、前記補修会社に前記補修の実施を指示する手段とを備えることを特徴とするシステム。A system for repairing damage caused during the transportation of goods,
Means for notifying the occurrence of damage if damage to the house or equipment occurs due to the article transportation during transportation of goods by the transportation company;
Means for the repair company to conduct an investigation of the status of the damage based on the notification of the occurrence of the damage,
Based on the results of the current situation survey, the estimated repair amount is calculated with reference to the standard repair amount for the damage decided in advance, and if the estimated repair amount and the repair target are within the predetermined condition range, the repair estimate is calculated. Sends the amount and the result of the present status investigation to a shipping company and an insurance company, and instructs the repair company to perform repair, and if the estimated repair amount or the repair target exceeds a predetermined condition range, the estimated repair amount. And means for sending the result of the present situation investigation to the transportation company and the insurance company, and instructing the repair company to perform the repair after obtaining approval for the repair by the transportation company and the insurance company. A system characterized by the following.
JP2002209510A 2002-07-18 2002-07-18 Method and system for executing repair for damage caused during transportation of article Withdrawn JP2004054481A (en)

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Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2019207691A (en) * 2018-05-23 2019-12-05 株式会社Ｏｒｂｌｅｔ Ｌｉｆｅ Information processor

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2019207691A (en) * 2018-05-23 2019-12-05 株式会社Ｏｒｂｌｅｔ Ｌｉｆｅ Information processor
JP2020191139A (en) * 2018-05-23 2020-11-26 株式会社Ｏｒｂｌｅｔ Ｌｉｆｅ Information processor
JP7323186B2 (en) 2018-05-23 2023-08-08 株式会社Orblet Life Information processing equipment

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