JP2004043084A - Home delivery service order system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a home delivery service order system capable of efficiently receiving orders for home delivery service. <P>SOLUTION: A sender 1 of a package 4 connects a cellphone 11 to a home delivery service company device 21 provided on a home delivery service company 2, and selects and inputs the telephone number of a receiver 3 memorized for requesting delivery of the package 4 to the receiver 3. The home delivery service company device 21 inquires the name and address under contract with a telephone company 5 based on the telephone number inputted, and outputs a sending slip based on obtained information. <P>COPYRIGHT: (C)2004,JPO

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a home delivery order receiving system, and more particularly to a home delivery order receiving system capable of efficiently receiving home delivery orders.
[0002]
[Prior art]
2. Description of the Related Art Conventionally, in general, when a home delivery is requested, a sender goes to an agency such as a convenience store, fills in necessary items on a sending slip, pays a fee, and completes a shipping procedure. Also, when the parcel delivery company picks up the package, the delivery procedure is performed by filling out a sending slip.
[0003]
[Problems to be solved by the invention]
However, in the above-described procedure related to home delivery, there was a problem that the sender had to go to an agency in advance by temporarily taking down information necessary for filling out a sending slip. In addition, there is also a problem that even if there is not enough time at the time of the shipping procedure, the sender or the courier cannot send out the product without filling in predetermined items on the sending slip. In addition, since the sender and the courier service must fill in a predetermined sending table with predetermined items, there is also a problem that the sending slip may be entered incorrectly. Such a process is troublesome for the sender and the home delivery company, and often causes inconvenience.
[0004]
The present invention has been made in view of these problems, and an object of the present invention is to provide a home delivery ordering system capable of efficiently receiving home delivery orders.
[0005]
[Means for Solving the Problems]
In order to achieve the above object, according to an aspect of the present invention, a home delivery order receiving system is a home delivery order receiving system that automatically creates a sending slip when receiving a home delivery order from a customer. Receiving means for receiving an order for home delivery by receiving the unique information of the destination, searching means for searching for the destination information of the destination based on the received unique information of the destination, and searching for the destination information of the searched destination. And a delivery slip printing means for printing a delivery slip for home delivery to the destination.
[0006]
In addition, it is desirable that the home delivery ordering system adds the cost of home delivery to the usage fee of the customer's device and charges it.
[0007]
In addition, it is desirable that the home delivery order receiving system further includes a transmission unit that transmits information printed on a transmission slip to a customer device.
[0008]
In addition, it is preferable that the home delivery receiving system further includes a confirmation unit that confirms an intention of receiving the home delivery at the destination when the home delivery order is received by the order receiving unit.
[0009]
In addition, it is desirable that the home delivery order receiving system further includes an output unit that outputs, when the confirmation unit confirms the intention not to receive the home delivery from the destination, to that effect.
[0010]
The above-mentioned order receiving means receives the first unique information and the second unique information as unique information of the destination from the customer's device, and the search means determines the destination based on the first unique information. The destination information of the destination including the second unique information is searched, and the sending form printing unit prints the sending form only when the received second unique information matches the searched second unique information. It is desirable to do.
[0011]
The home delivery order receiving system preferably further includes control means for controlling the sending form printing means so that the address of the destination is not described in the sending form.
[0012]
Further, it is desirable that the above-mentioned sending form printing means prints information obtained by encrypting the address of the destination on the sending form.
[0013]
In the home delivery order receiving system, it is desirable that the customer's device is a mobile phone, and the unique information of the destination is the telephone number of the destination stored in the mobile phone.
[0014]
Further, the above-mentioned search means further includes a communication means for communicating with a system for storing the unique information and the destination information in association with each other, and the search means corresponding to the received unique information of the destination from the system via the communication means It is desirable to search for destination information of the destination.
[0015]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, embodiments of the present invention will be described with reference to the drawings. In the following description, the same parts and components are denoted by the same reference numerals. Their names and functions are the same. Therefore, detailed description thereof will not be repeated.
[0016]
FIG. 1 is a diagram illustrating a specific example of a configuration of a home delivery order receiving system (hereinafter, simply referred to as a system) according to the present embodiment.
[0017]
Referring to FIG. 1, in the present system, a sender 1 uses a mobile phone 11 to request a delivery company 2 having a delivery company device 21 to deliver a package 4 to a recipient 3.
[0018]
The courier apparatus 21 is a general personal computer, a printer, or the like, and is not necessarily an integrated apparatus as shown in FIG. 1, but may be a LAN (Local Area Network) or a dedicated line. It may be a device composed of a plurality of devices connected with each other, or a device provided remotely and communicating with each other. The communication also includes wireless communication.
[0019]
The courier apparatus 21 communicates with the telephone company 5 based on the information on the recipient 3 of the package 4 received from the mobile phone 11 to obtain information such as the address of the recipient 3. The home delivery company apparatus 21 outputs a sending slip based on the information. Then, the output sending slip is attached to the package 4 so that the package 4 is delivered to the recipient 3.
[0020]
FIG. 2 shows a flow of a home delivery order processing in the present system.
Referring to FIG. 2, courier apparatus 21 includes an order receiving unit 211 for receiving information on recipient 3 from mobile phone 11. The order receiving unit 211 includes an interface for connecting to the mobile phone 11, and can receive information from the mobile phone 11 via the interface.
[0021]
In addition, the home delivery company device 21 includes a search unit 212 that obtains information such as the address of the recipient 3 by inquiring the telephone company 5 based on the information of the recipient 3 received from the mobile phone 11. Therefore, the search unit 212 includes communication means for communicating with the telephone company 5 via a telephone line, a dedicated line, or the like.
[0022]
In addition, the search unit 212 of the home delivery company apparatus 21 can execute a home delivery charge accounting process. Specifically, the search unit 212 notifies the telephone company 5 of the delivery fee. Further, the telephone company 5 can charge the sender 1 for a home delivery charge by adding to the usage charge of the mobile phone 11.
[0023]
Furthermore, the home delivery company apparatus 21 includes a delivery slip printing unit 213 that outputs a delivery slip for delivering the package 4 based on the received information of the recipient 3. The transmission form printing unit 213 is a device having a printing function such as a general printer.
[0024]
The above-described devices provided in the courier apparatus 21 are controlled by a control unit (not shown) of the courier apparatus 21 including a CPU (Central Processing Unit) and the like, and perform the following processes while functioning with each other. When the above-described devices are provided remotely and communicate with each other to execute the following processing, the control unit also controls the communication function between them.
[0025]
FIG. 3 is a flowchart showing processing executed in the home delivery company apparatus 21. The process shown in the flowchart of FIG. 3 is realized by the control unit of the home delivery company apparatus 21 reading and executing a program stored in a storage device (not shown).
[0026]
The process shown in FIG. 3 is started when the home delivery company apparatus 21 receives a request for home delivery of the package 4. When requesting the parcel delivery company 2 to deliver the parcel 4, the sender 1 connects the mobile phone 11 to the order receiving unit 211 of the parcel distributor apparatus 21, and obtains the recipient of the parcel 4 from the telephone number registered in the mobile phone 11. The telephone number 3 is selected and input to the order receiving unit 211. The selection method here depends on the function of the mobile phone 11, but in general, when making a call using the phone number registered in the mobile phone 11, the necessary phone number is stored in the memory of the mobile phone 11. The same operation as the selection operation may be performed. Then, the order receiving unit 211 of the home delivery company apparatus 21 acquires information on the telephone number of the recipient 3 selected in this way from the mobile phone 11 via the interface (S101).
[0027]
The information on the telephone number of the recipient 3 accepted by the order receiving unit 211 is passed to the search unit 212 (S103). When the search unit 212 is remote from the order receiving unit 211, the information on the telephone number of the recipient 3 is transmitted from the order receiving unit 211 to the search unit 212 via a communication line or the like.
[0028]
When the search unit 212 receives the information on the telephone number of the recipient 3, the inquiry unit 212 inquires of the telephone company 5 about the address and name registered in the telephone number (S105). The telephone company 5 is a mobile telephone company when the telephone number is a mobile telephone number, and is a fixed telephone company when the telephone number is a fixed telephone. The telephone company 5 returns an address and a name registered when the telephone number is contracted to the search unit 212.
[0029]
When the search unit 212 receives the address and name of the recipient 3 from the telephone company 5 (S107), the information is passed to the transmission form printing unit 213 (S109).
[0030]
The sending form printing unit 213 outputs a sending form for delivering the package 4 based on these pieces of information (S111), and the process in the delivery company apparatus 21 ends.
[0031]
The sending slip outputted in this manner is attached to the luggage 4 kept by the sender 1 and sent out, so that the luggage 4 is delivered to the recipient 3.
[0032]
In addition, when the delivery agent apparatus 21 includes a sending slip pasting apparatus or the like, the sending slip output in step S111 may be automatically attached to the package 4.
[0033]
In the present system, by executing the above-described processing, the sender or the courier company does not need to describe the sending slip when requesting the delivery of the home delivery, and can save a lot of trouble. In addition, entry mistakes and the like can be prevented, and the order can be promptly processed.
[0034]
Further, in the present system, the telephone number and name of the recipient 3 can be received from the sender 1 of the package 4. FIG. 4 shows a flowchart of the processing in the home delivery company apparatus 21 in that case.
[0035]
Referring to FIG. 4, in this case, in the home delivery company apparatus 21, the search unit 212 that has received the information on the received telephone number and name of the recipient 3 from the ordering unit 211 transmits the telephone number included in the information. Inquiry of the telephone company 5 for the address and name of the recipient 3 based on the above (S201 to S205). Then, it is confirmed whether or not the name of the recipient 3 received by the ordering unit 211 matches the name of the recipient 3 received from the telephone company 5 (S207, S208).
[0036]
Here, if the name of the recipient 3 matches (Yes in S208), the delivery form is output in the delivery form printing unit (S209, S211) as in the process shown in FIG. Is completed.
[0037]
If the names of the recipients 3 do not match (No in S208), the processing in the home delivery company apparatus 21 is terminated without outputting the sending slip.
[0038]
When the above-described processing is executed by the courier apparatus 21, if the name of the recipient 3 received from the sender 1 does not match the name registered as a contract name with the telephone company 5, the package 4 Delivery is not performed. Thus, it is possible to prevent the package from being randomly delivered to an unspecified large number of persons using only the telephone number.
[0039]
Further, in the present system, when the sender 1 requests delivery of the package 4, it is possible to omit the trouble of paying on the spot. That is, at the point in time when the order receiving unit 211 completes the reception of the home delivery request from the mobile phone 11 (S101 or S201), the search unit 212 notifies the telephone company 5 of the home delivery fee, and the telephone company 5 notifies the notified home delivery fee. Can be added to the charge of the mobile phone 11. By doing so, the sender 1 can save the trouble of paying the fee in addition to the trouble of filling in the sending slip. Further, since the payment is added to the usage fee of the mobile phone 11, the sender 1 does not need to perform cash payment processing, and can make a delivery request even when he does not have cash.
[0040]
Conventionally, the first one of a plurality of sending slips is a copy of the sender 1, but the order receiving unit 211 makes a copy of the request to the sender 1 with information of a slip already requested to the mobile phone 11. By transmitting, it becomes possible to omit. By doing so, it is not necessary to create a copy for the copy, and the labor of the home delivery company 2 can be saved. In addition, based on the copy information received by the mobile phone 11, the sender 1 can confirm the delivery status of the package 4 using communication means such as the Internet. Further, since the copy information of the sending slip is automatically recorded on the mobile phone 11, it is possible to easily confirm the delivery status based on the recorded copy information.
[0041]
[Modification]
Next, as a modified example, a system in which the recipient 3 pays a home delivery fee, that is, a so-called cash on delivery home delivery is described.
[0042]
FIG. 5 shows a flow of a home delivery order processing in the case of home delivery by cash on delivery.
Referring to FIG. 5, the flow of the home delivery process is the same as the above-described process shown in FIG. 2. However, in the case of performing cash-on-delivery home delivery, search unit 212 of home delivery company apparatus 21 sets a fee for the home delivery process. Notify the telephone company 5. Then, the telephone company 5 charges the home delivery fee to the receiver 3. FIG. 6 is a flowchart showing the process of the home delivery company apparatus 21 in this case.
[0043]
Referring to FIG. 6, in steps S301 to S311, processes similar to the processes shown in steps S101 to S111 of FIG. 3 are executed. That is, based on the information on the telephone number of the sender 3 received from the mobile phone 11 of the sender 1, a sending slip for delivering the package 4 to the sender 3 is output.
[0044]
If delivery by cash on delivery is to be performed, the procedure relating to the delivery request is terminated here, and the search unit 212 confirms acceptance of the receipt with the recipient 3 (S313). In step S313, the receiver 3 may be inquired by e-mail or may be contacted by telephone. When the search unit 212 receives the acceptance of the package 4 and the consent of the billing from the recipient 3 by replying to the e-mail or dialing during the telephone call (Yes in S315), the processing in the courier apparatus 21 ends as it is. I do. Then, the sending slip outputted in step S311 is attached to the luggage 4 kept by the sender 1 and sent out, so that the luggage 4 is delivered to the recipient 3.
[0045]
Further, after receiving the consent to charge the parcel 4 from the recipient 3, the search unit 212 of the receiving courier apparatus 21 notifies the telephone company 5 of the home delivery fee, and the telephone company 5 receives the notified home delivery fee. It can be added to the telephone charge contracted by the person 3.
[0046]
When the search unit 212 receives the refusal of charging from the recipient 3 (No in S315), the processing in the home delivery company apparatus 21 ends, and the home delivery of the package 4 stored by the sender 1 is not executed. In this case, a vote indicating that home delivery will not be performed may be output, or a sending slip for returning to the sender 1 may be output. By attaching such a sending slip to the package 4, the package 4 stored by the sender 1 can be returned to the sender 1 without delivering the package to the recipient 3. In addition, the fact that the package 4 is a package not to be delivered may be automatically output to a device carried by the clerk delivering the package or a display device for instructing the clerk.
[0047]
In the present system, by executing the above-described processing, it is possible to prevent troubles that have conventionally occurred in the case of cash on delivery, such as the inability to collect money due to the absence of the payee 3, and to reliably collect money. In addition, the recipient 3 only needs to receive the package 4 and does not have to pay cash. Therefore, even if the housemate receives the package 4 on behalf of the housemate, there is no need to prepare a fee in advance.
[0048]
In addition, the sender 1 can confirm the receipt in the case of the above-described home delivery of cash on delivery. In this case, at the time of confirming the acceptance of the receipt of the package 4 and the consent of the billing to the recipient 3, the sender 1 inputs a code which has been previously agreed between the sender 1 and the recipient 3. Then, the courier company 2 confirms that the recipient 3 has accepted the receipt, and after accepting the request for delivery, can deliver the package 4 as it is without confirming the receipt to the recipient 3 again. it can. Thus, by obtaining the consent of the home delivery from the recipient 3 in advance, the home delivery company 2 can surely complete the cash on delivery procedure.
[0049]
In the above-described embodiment, the present system executes a process of automatically creating a sending slip and affixing it to the package 4, but the information of the recipient 3 is not limited to the address, and the home delivery company 2 Information obtained by encrypting an address, such as an address code uniquely set or an address code commonly used by the home delivery company 2 and the telephone company 5, may be used. By doing so, it is possible to carry out delivery without showing the addresses of the sender 1 and the recipient 3 to a third party, and to ensure the protection of personal information such as the residence information of both the sender 1 and the recipient 3 Can be.
[0050]
Further, in the above-described embodiment, the process in which the sender 1 of the package 4 receives an order for home delivery using the mobile phone 11 has been described, but the device to be used is not limited to the mobile phone, and other devices are used. The device may be a device that stores unique information such as the telephone number of the recipient 3 of the package 4. Specifically, it may be a communication terminal such as a PDA (Personal Digital Assistants) or a mobile information processing device. Then, in that case, the order receiving unit 211 of the home delivery company apparatus 21 acquires the identification number (telephone number or the like) of the mobile phone or other device provided to the recipient 3 from the above-described device. In addition, the search unit 212 makes an inquiry to a company such as a telephone company or a server in which the identification information of the recipient 3 acquired by the order receiving unit 211 is registered, so that the home delivery such as the address and the name of the recipient 3 is performed based on the identification information. Required information can be obtained.
[0051]
Further, the home delivery order receiving method executed in the home delivery order receiving system can be provided as a program. Such a program can be recorded on a computer-readable recording medium such as a flexible disk, a CD-ROM, a ROM, a RAM, and a memory card attached to the computer, and can be provided as a program product. Alternatively, the program can be provided by being recorded on a recording medium such as a hard disk incorporated in the computer. Further, the program can be provided by downloading via a network.
[0052]
The provided program product is installed and executed in a program storage unit such as a hard disk.
[0053]
Note that the program product includes the program itself and a recording medium on which the program is recorded.
[0054]
The embodiments disclosed this time are to be considered in all respects as illustrative and not restrictive. The scope of the present invention is defined by the terms of the claims, rather than the description above, and is intended to include any modifications within the scope and meaning equivalent to the terms of the claims.
[Brief description of the drawings]
FIG. 1 is a diagram showing a specific example of a configuration of a home delivery order receiving system according to the present embodiment.
FIG. 2 is a diagram showing a flow of a home delivery order receiving process in the home delivery order receiving system.
FIG. 3 is a flowchart showing a process executed in the home delivery company apparatus 21;
FIG. 4 is a flowchart showing a process executed in the home delivery company apparatus 21;
FIG. 5 is a diagram showing a flow of a home delivery order receiving process in the case of home delivery by cash on delivery.
FIG. 6 is a flowchart showing a process executed in the home delivery service provider apparatus 21 in the case of home delivery by cash on delivery.
[Explanation of symbols]
1 sender, 2 courier companies, 3 recipients, 4 parcels, 5 telephone companies, 11 mobile phones, 21 courier equipment, 211 order receiving section, 212 search section, 213 sending slip printing section.

Claims (10)

A home delivery order receiving system that automatically creates a sending slip when receiving a home delivery order from a customer,
Order receiving means for receiving an order for home delivery by receiving unique information of a destination from a customer's device;
Search means for searching for destination information of the destination based on the received unique information of the destination,
A delivery slip printing means for printing a delivery slip for delivering to the destination based on the searched destination information of the destination; The home delivery order receiving system according to claim 1, wherein the home delivery cost is added to a usage fee of the customer device and charged. The home delivery order receiving system according to claim 1, further comprising a transmission unit configured to transmit information printed on the transmission form to the customer device. The home delivery order receiving system according to claim 1, further comprising a confirmation unit configured to confirm an intention to receive the home delivery at the destination when the home delivery order is received by the order receiving unit. The home delivery order receiving system according to claim 4, further comprising an output unit that outputs, when the confirmation unit confirms an intention not to receive the home delivery from the destination, to that effect. The order receiving means receives, from the customer device, first unique information and second unique information as unique information of the destination,
In the search means, based on the first unique information, search for the destination information of the destination including the second unique information of the destination,
2. The delivery order receiving system according to claim 1, wherein the sending form printing unit prints the sending form only when the received second unique information matches the searched second unique information. 3. 2. The delivery order receiving system according to claim 1, further comprising a control unit that controls the sending form printing unit so that the address of the destination is not written on the sending form. 3. 8. The delivery order receiving system according to claim 7, wherein the sending form printing means prints information obtained by encrypting the address of the destination on the sending form. 2. The home delivery order receiving system according to claim 1, wherein the customer's device is a mobile phone, and the unique information of the destination is a telephone number of the destination stored in the mobile phone. The search means further includes communication means for communicating with a system for storing the unique information and the destination information in association with each other,
2. The home delivery order receiving system according to claim 1, wherein the delivery destination information corresponding to the received destination unique information is searched from the system via the communication unit. 3.

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