JP2004021295A - User terminal, orderer terminal, intermediary device, work distribution/control method, work distribution/control program and recording medium for recording program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a user terminal, an orderer terminal, an intermediary device, a work distribution/control method, a work distribution/control program and a recording medium for urging cooperation between users, allowing the users to receive an order after auctioning work by taking preference to one's own reasons, and allowing the orderer side to secure workers required from various users. <P>SOLUTION: This intermediary device 400 receives a work order receiving condition from the user terminal 200 and a work ordering condition from the orderer terminal 300, and classifies the users into a work group receiving a work order and a work preliminary group receiving no order by matching both by auction. Afterwards, activity information on the respective users and information on a progress state of the order received work are gathered from the user terminal 200, and are preserved. These information are shared between the other user terminal 200 and the orderer terminal 300. <P>COPYRIGHT: (C)2004,JPO

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a job distribution / management system that distributes and manages work to users by mediating between a user who wants to receive a work order and an orderer who places an order for the work in a computer network.
[0002]
[Prior art]
Conventionally, work has to be distributed in advance using a project management tool or the like.
[0003]
[Problems to be solved by the invention]
Even when using project management tools, the distribution method was static, and dynamic distribution was difficult.
[0004]
In addition, when the work schedule determined in the work management cannot be completed, there is a problem that the whole work is hindered.
[0005]
The work receiving side and the work ordering side need to allocate work for each predetermined work (task), and it has been difficult to allocate the best work that matches their own conditions.
[0006]
In a group, solidarity between users was difficult, and it was difficult to improve work efficiency.
[0007]
An object of the present invention is to promote cooperation among users, and to place an order after auctioning a job with priority given to its own convenience, and it is possible for the orderer to secure workers required from various users. A user terminal, an orderer terminal, an intermediary device, a work distribution / management method, a work distribution / management program, and a recording medium are provided.
[0008]
[Means for Solving the Problems]
The work distribution / management system of the present invention includes a plurality of user terminals, an orderer terminal, and an intermediary device.
[0009]
The user terminal includes means for collecting the user's life / activity information, means for displaying the life / activity information, means for inputting job order conditions for the user to receive a job, and It has means for inputting and communication means.
[0010]
The orderer terminal has means for the job orderer to input job order conditions, means for displaying the order receiving status and the work status of the user who has received the job, and communication means.
[0011]
The intermediary device matches the work order conditions of the user received from the user terminal with the order conditions of the work orderer received from the orderer terminal by auction, and assigns the user who has requested the work order to the work group that has received the work. Means for classifying the user into work preparatory groups, a means for managing the work status of a user who has received a job, a user management means for managing personal information for identifying an individual, and a user's life collected from a user terminal. A means for sharing the activity information with the work group and a means for communicating with the user terminal and the orderer terminal;
[0012]
Here, the operation of the mediation device will be described.
[0013]
First, the personal information for specifying the user and the information on the work order conditions for receiving the work, which are input by the user who wants the work order for the first time, are registered. Upon receiving the order condition from the user terminal and the order condition from the orderer terminal, the order condition and the order condition are matched by auction, and the user who has requested the work order is assigned to the work group that has received the work and the work reserve that has not received the order. Classify into groups. Thereafter, the activity information of each user and the information on the progress of the ordered work are collected and stored from the user terminal, and the user terminal of another user and the orderer terminal are notified. When receiving a notification that the work cannot be completed from the user terminal of the user who has received the work, search for a substitute user from the work spare group to complete the subsequent work, and if there is a relevant person, The remaining work is shared, and when there is no corresponding person, a user to be assigned the remaining work is determined by an auction.
[0014]
Therefore, the user receives an order for the work according to the conditions, and the orderer can secure the operation including the work spare group, and the work sharing is dynamically changed by sharing the life and activity information in the work Work can be carried out more smoothly.
[0015]
BEST MODE FOR CARRYING OUT THE INVENTION
Next, embodiments of the present invention will be described with reference to the drawings.
[0016]
FIG. 1 is a diagram showing a configuration of a work distribution / management system according to an embodiment of the present invention. As shown in FIG. 1, the present system includes a network 100, a user terminal 200, an orderer terminal 300, and an intermediary device 400. The network 100 may be any network, such as the same local network or a differently configured network.
[0017]
Here, there are actually many user terminals 200 and orderer terminals 300, but for convenience, FIG. 1 shows only one user terminal 200 and one orderer terminal 300.
[0018]
As shown in FIG. 2, the user terminal 200 includes a work order condition / work status input unit 201, an activity information extraction unit 202, a data transmission / reception unit 203, and a display unit 204. The work order condition / work status input unit 201 is for the user to input his / her desired work date and time, work degree, skill, desired work unit price, and other work order conditions, and the work status of the work that has been ordered. The activity information extraction unit 202 extracts the user's activity information (heart rate, pulse, presence information, emotion, mood, etc.) from the input devices and sensors and their user operation history. This activity information is composed of one or more of characters, still images, moving images, and audio. The data transmission / reception unit 203 transmits the data of the work order conditions and the activity information to the mediation device 400 using the SOAP (Simple Object Access Protocol) / HTTP (Hyper Text Transfer Protocol) protocol and receives the activity information of another user. I do. The display unit 204 displays work order status and other user activity information.
[0019]
As shown in FIG. 3, the orderer terminal 300 includes a work order condition input unit 301, a data transmission / reception unit 302, and a display unit 303. The work order condition input unit 301 is for the orderer to input work order conditions such as delivery date, work contents of the work, skills required for the work to be ordered, desired maximum order amount, and the like. The data transmission / reception unit 302 transmits the work order condition and order status data input by the work order condition input unit 301 to the mediation device 400 using the SOAP / HTTP protocol, and the user who has received an order from the mediation device 400 And the like. The display unit 303 displays the work order status.
[0020]
As shown in FIG. 4, the mediation device 400 includes a user management unit 401, an auction unit 402, a group configuration unit 403, a work management unit 404, an activity information management unit 405, a data storage unit 406, and a data transmission / reception unit 407. . The user management unit 401 manages information on a user and a work orderer. The auction unit 402 auctions a job based on the job order conditions of the user and the job order conditions of the job orderer, under favorable order conditions for the user and order conditions most advantageous for the job orderer. The group configuration unit 403 configures the users whose orders have been determined by the auction unit 402 as one group so that they can share activity information and work status. The work management unit 404 manages the work status of the user who received the order, and manages the project so that the user can deliver the product within the deadline. The activity information management unit 405 manages and distributes user activity information. The data storage unit 406 stores information on the user / orderer, job order conditions / order receiving conditions, activity information, and the like. The data transmission / reception unit 407 exchanges data with the user terminal 200 and the orderer terminal 300 using the SOAP / HTTP protocol.
[0021]
Next, the operation of the present embodiment will be described.
[0022]
First, the user registration process will be described with reference to FIG. The user who wants to have the job intervened registers the user from the user terminal 200 to the intermediary device 400 via the network 100. The user management unit 401 of the mediation device 400 checks whether the user ID has been issued (step 501). If not issued, the process proceeds to step 503. If it has been issued, it is checked whether the personal information of the user has been registered (step 502). If registered, the process ends. If personal information has not been registered, the process proceeds to step 503. In step 503, personal information such as an address, a name, an age, a telephone number, a fax number, and a mail address is registered. Also, the job history, skills, and qualifications that are the conditions for the job order are registered in the data storage unit 406 (step 504). After registration, if the user ID has not been issued, it is issued (step 505), and the personal information registration is completed.
[0023]
Next, a process of registering work order conditions by a user will be described with reference to FIG. First, the user inputs, from the work order condition / work status input unit 201, work order conditions including work items to be worked such as the degree of work desired (always possible, possible or impossible), time, skills, homepage creation, and the like. (Step 601). The data transmission / reception unit 203 of the user terminal 200 transmits the job order condition to the mediation device 400, and the auction unit 402 of the mediation device 400 searches the data storage unit 406 for a job that meets the condition (step 602). If there is a job that meets the conditions, it is checked whether there is a competitor (step 604). If there is no competitor, an order for work is determined (step 605). If there is a competitor, the minimum order value is entered for the job and the job is auctioned (step 606). Also, when there is no corresponding job, the minimum order value is input in addition to the search condition, and the auction condition is registered (step 606).
[0024]
The orderer who orders a job registers the job order conditions (FIG. 7). In the orderer terminal 300, the orderer inputs, from the work order condition input unit 301, order conditions such as a delivery date, a job content, a required skill, and a work process table in which the work is divided into task units (step 701). Also, in order to more effectively order the work, the maximum order amount is input for each task in the work process table divided in task units, and registered in the intermediary device 400 via the data transmission / reception unit 302 (step 702). .
[0025]
Next, a job auction will be described with reference to FIG.
[0026]
The data transmitting / receiving unit 407 of the mediation apparatus 400 receives the order receiving condition from the user terminal 200 and the work order receiving condition from the orderer terminal 300 (Step 801). The auction unit 402 conducts an auction based on these conditions (step 802). In the auction, an order receiving user is determined for each work (task). As a method of matching, grouping is performed according to the degree of work desired for one work process, and a user who wants to receive a work within a range of, for example, 10% of a planned order amount is selected from users having a high degree of work. Then, the auction unit 402 determines a user who has a skill required for a task (task). When there are a plurality of applicable users, the auction unit 402 determines an order receiving user in the following procedure. As a first condition, the auction unit 402 has experienced, for a job that has been ordered and completed, the orderer's evaluation of the speed and performance of the job and the number of jobs ordered by the intermediary device 400. Assigned as a value. If a user who wants to receive an order for a job presents the same amount, the job is ordered from a user with a high experience value. Further, when a conflict occurs in work order conditions between users having the same experience value, the life and activity information so far is compared as a second condition. In this comparison, the active user is prioritized based on the user's activity information such as a PC use log as the life / activity information. In consideration of the above conditions, matching is performed so that the order amount is as high as possible for the user and the order amount is as low as possible for the work orderer (step 803). The group composing unit 403 composes a user who has received a job in the auction as a work group (step 804). The activity information management unit 405 shares each other's life / activity information for work within this work group.
[0027]
Here, if a member of the work group cannot perform the work for some reason or is delayed, the group forming unit 403 determines a spare work person to work on behalf of the work member. For this reason, the work orderer can ensure that the work is completed within the delivery date. As the selection of the reserve worker, for example, the relay apparatus 400 matches and selects 20% of the total work amount using the order value, the order received value, the experience value, and the living activity information in the same manner as in the job auction, and selects the reserve worker. As a preliminary work group (step 805). The work management unit 404 notifies the work orderer of the result of the selection as the specification of the work content, and notifies the work orderer of the work assignment and the person in charge (step 806). The work management unit 404 of the mediation apparatus 400 charges a commission to the job orderer as a mediation fee for the job auction (step 807).
[0028]
In the auction described above, the user who has received a job has been configured into a work group that actually works and a spare work group that supports the work. A description will be given of a method of smoothly performing the work in this group. The present invention is characterized in that not only the work status is shared but also information including user activity information is shared in order to proceed smoothly.
[0029]
A method of sharing activity information will be described with reference to FIG.
[0030]
The activity information extraction unit 202 of the user terminal 200 includes an operation log of information input by an input device, heartbeat and pulse information sensed by a biological sensor, presence information by sensing with an infrared ray or a pyroelectric sensor, a user's emotions, feelings, etc. In addition to extracting the user's activity information, the user is prompted to input a work progress status, and the work progress condition / work status input unit 201 is used to input the work progress status (step 901). For this reason, the user can not only grasp the work status of other workers, but also recognize whether the other workers are active, in trouble, or in poor physical condition. As a result, there are effects such as inducing an action regarding communication such as a telephone call or an e-mail for a user whose work is delayed. By sharing the life and activity information among the users as described above, it is possible for other workers to call attention to the user who is delaying the work, and for the spare worker to share the work instead. Proposals can be made, and work can be smoothly performed by communication between workers according to business conditions.
[0031]
Next, a method of configuring the life / activity information will be described. FIG. 10 shows an example in which the life / activity information is configured by an XML (Extensible Markup Language) tag. The life / activity information is mainly composed of an <eventHeader> section and an <eventBody> section. The <eventHeader> section is a section describing communication and the <eventBody> section is a section describing life / activity information such as presence information. . In the <eventHeader> section, a transmission source <sender>, a transmission destination <recipient>, a message ID <messageID>, and the like are described, and a communication path for transmitting to the intermediary device 400 is defined. The <eventBody> section describes various life and activity information. In FIG. 10, as an example, the presence information <existenceStatus> is present (present), and the user activity <activityStatus> describes a normal state (normal). As described above, the mood <feelingStatus> and the like such as emotions and sorrows are formed using the XML tag <>.
[0032]
The life / activity information composed of XML is transmitted from the data transmission / reception unit 203 to the mediation device 400 (step 902). The user activity information and work status report transmitted to the mediation device 400 are stored in the data storage unit 406 of the mediation device 400 (step 903). The stored life / activity information is stored / managed as an XML document, and can be referenced / searched / deleted using an XML tag as a key.
[0033]
The mediation device 400 reports the timely work status to the work orderer from the data transmission / reception unit 407 and distributes the work status to the work group and the preliminary work group. Further, the activity information of the users in the work group and the preliminary work group is constantly distributed, and is distributed to the user terminal 200 in order to inform the situation between the users (step 904). The activity information is graphically displayed on the display unit 204 of the user terminal 200 using a Web browser or the like (step 905).
[0034]
If the user cannot complete the ordered work, the work can be replaced. This method of work change will be described with reference to FIG.
[0035]
If the user cannot complete the work for some reason, the user terminal 200 notifies the mediation apparatus 400 via the network 100 of the incomplete work (step 1001). The data transmission / reception unit 407 of the mediation device 400 receives the work incomplete notification, and the work management unit 404 searches for a substitute worker from the spare work group to complete the subsequent work (Step 1002). It is checked whether there is a corresponding person (step 1003), and if there is a corresponding person, the user of the preliminary work group performs the remaining work (step 1005). Here, the work management unit 404 of the mediation device 400 pays a reward according to the work progress. If there is no such person, an emergency auction is performed, and the remaining work is shared with other users (step 1004).
[0036]
As described above, the assignment of the experience value after the work is shared by the user and the work is completed will be described with reference to FIG.
[0037]
When the work is completed, the user sends a work completion notification and delivery (step 1101). The orderer receives the delivered item (step 1102), and performs inspection and acceptance of the delivered item (step 1103). If the inspection items are not satisfied, the user is returned and corrected (step 1104). If the inspection is passed, an experience value is given to the user according to the degree of satisfaction with the work (step 1105). The assigned experience value is reflected in the personal information of the user of the mediation device 400 (step 1106) and is used as a condition for the auction.
[0038]
It should be noted that, in addition to the processing of the mediation device 400 being realized by dedicated hardware, a program for realizing the function is recorded on a computer-readable recording medium, and the program recorded on this recording medium is executed. It may be loaded into a computer system and executed. The computer-readable recording medium refers to a recording medium such as a floppy disk, a magneto-optical disk, a CD-ROM, or a storage device such as a hard disk device built in a computer system. Further, the computer-readable recording medium is one that dynamically holds the program for a short time (transmission medium or transmission wave), such as a case where the program is transmitted via the Internet, and serves as a server in that case. It also includes those that hold programs for a certain period of time, such as volatile memory inside a computer system.
[0039]
【The invention's effect】
As described above, according to the present invention, activity information is shared, cooperation between users is promoted, group work is made more efficient, and a user places an order for an auction with priority given to his own convenience. Is possible. In addition, the orderer can timely secure workers required from various users. As a result, there is an effect that the SOHO (Small Office / Home Office) work proceeds smoothly between the person who wants to work and the trader who wants to order the work.
[Brief description of the drawings]
FIG. 1 is a configuration diagram of a work distribution / management system according to an embodiment of the present invention.
FIG. 2 is a configuration diagram of a user terminal 200.
FIG. 3 is a configuration diagram of an orderer terminal 300.
FIG. 4 is a configuration diagram of a mediation device 400.
FIG. 5 is a flowchart illustrating a flow of a user registration process.
FIG. 6 is a flowchart showing a flow of a work order condition registration process.
FIG. 7 is a flowchart showing a flow of processing for registering work order conditions.
FIG. 8 is a flowchart showing a job auction process.
FIG. 9 is a flowchart showing a process of sharing activity information.
FIG. 10 is a diagram showing a configuration example of life / activity information.
FIG. 11 is a flowchart illustrating a work change process.
FIG. 12 is a flowchart of a process at the time of completion of work.
[Explanation of symbols]
Reference Signs List 100 Network 200 User terminal 300 Orderer terminal 400 Intermediary device 201 Work order condition / work status input unit 202 Activity information extraction unit 203 Data transmission / reception unit 204 Display unit 301 Work order condition input unit 302 Data transmission / reception unit 303 Display unit 401 User management unit 402 Auction unit 403 Group construction unit 404 Work management unit 405 Activity information management unit 406 Data storage unit 407 Data transmission / reception units 501 to 505, 601 to 606, 701, 702, 801 to 807, 901 to 905, 1001 to 1005, 1101 to 1101 1106 steps

Claims (9)

Means for collecting user's life / activity information, means for displaying the life / activity information, means for inputting work order conditions for the user to receive a work order, and means for the user to input work status And a user terminal having communication means. The life / activity information collected by the user terminal is composed of one or more of a character, a still image, a moving image, and a sound, and the user terminal uses an XML tag for each element of the composite information. The user terminal according to claim 1, further comprising means for giving meaning, and structuring and describing it. An orderer terminal having means for a job orderer to input job order conditions, means for displaying an order receiving status and a work status of a user who has received a job order, and communication means. The user's work order conditions received from the user terminal and the work orderer's order conditions received from the orderer terminal are matched by an auction, and the user who has requested the work order is identified by the work group that received the work and the other. Means for managing the work status of a user who has received a job, user management means for managing personal information for identifying an individual, and user life / activity collected from the user terminal. An intermediary device comprising: means for sharing information between work groups; and means for communicating with the user terminal and the orderer terminal. 5. The system according to claim 4, further comprising means for adding a history of work ordered to the user and / or an evaluation of the work by the work orderer as an experience value to the work order condition input by the user, and configuring the order condition. Mediation device. The mediation device according to claim 4 or 5, wherein SOAP / HTTP is used as a communication protocol between the user terminal and the orderer terminal, and life / activity information defined in XML is managed. A job distribution / management method that mediates between a user who wants to receive a job and an orderer who orders a job, and distributes and manages the job to the user,
A step of registering personal information specifying the user and information on order conditions for ordering a job, input by a user who wishes to receive a job order for the first time,
Receiving order conditions from the user terminal and order conditions from the orderer terminal;
Matching the order receiving condition and the order receiving condition by an auction, and classifying a user who has requested a job order into a work group that has received the job and a work spare group that has not received the order;
Collecting and storing the activity information of each user and the information on the progress of the ordered work from the user terminal, and notifying the user terminals of other users and the orderer terminal,
Upon receiving a notification that the work cannot be completed from the user terminal of the user who has received the work, a search is made for an alternative user from the work spare group in order to complete the subsequent work. A task to share the remaining work, and if there is no corresponding person, a step of determining a user to share the remaining work by auction. A recording medium recording a work distribution / management program for causing a computer to execute the work distribution / management method according to claim 7. A recording medium recording a work / management program for causing a computer to execute the work distribution / management method according to claim 7.

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