JP2003322343A - Home network system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To enable a service center to perform an attribution analysis and to reply properly by collecting information on a heating cooker by a central controller through a home network and sending the information to the service center outside of the home through the Internet when inquiring the heating cooker connected to the home network system. <P>SOLUTION: This home network system is provided with a plurality of environmental amount detection means 5, an input means 2a with which a user inputs information such as an inquiry, a display means 2b displaying the information, and a central controller 1 provided with a means to access the Internet 7. When inquiring a heating cooker 4 connected to a home network system, the central controller 1 automatically acquires the related information from the heating cooker 4 through the home network system by inputting from input means 2a and send it to a service center 8 outside of the home with the information which the user inputted through the Internet 7. <P>COPYRIGHT: (C)2004,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention connects a service center provided outside a house and a home network system to which a plurality of devices including a heating cooker are connected via the Internet to exchange information about the devices. It is about the system.

[0002]

2. Description of the Related Art Conventionally, when a user is dissatisfied with the result of cooking by a heating cooker, it is necessary to call a service center or the like by telephone and directly disclose and explain user information such as heating conditions and environmental conditions. In addition, the user needs complicated work, and since the information is based on the memory of the user, it is inaccurate and it takes time to analyze the accurate factors.

As an example of inquiry about products using the Internet, as disclosed in Japanese Unexamined Patent Publication No. 2002-007594, a communication path is established between a user and a terminal of a trader to realize real-time interactive communication. The method and the inquiry response retrieved from the inquiry response information file by the customer instructing an arbitrary part of the product image information sent from the inquiry center based on the inquiry content as disclosed in JP 2001-337976 A A method of transmitting and displaying information has been proposed.

[0004]

The above-mentioned conventional techniques are all proposed in order to simplify the work of information disclosure from the user. There is no improvement in the point that the information needs to be disclosed and the information that is collected depends on the memory of the customer.

[0005]

In order to solve the above problems, the present invention comprises an operation input means for inputting heating conditions and the like, and a plurality of physical quantity detecting steps for detecting different physical quantities of food being heated. In a home network system to which a plurality of devices including a heating cooker having a storage unit for storing the operation history of the operation input unit and the temporal change of the physical amount detection unit are connected, different indoor environmental amounts are detected. In addition to providing a plurality of environmental amount detecting means, an input means for inputting an inquiry message, a display means for displaying a message input by the input device, and a centralized control device having a means for connecting to the Internet. When the user inquires about the equipment, the centralized control device is more product type than the heating cooker by inputting the inquiry contents from the input means. Product information, the operation history and physical changes stored in the storage means, and the indoor environmental quantity detected by the environmental quantity detection means are automatically acquired via the home network and input via the Internet. The contents of the inquiry are sent to a service center provided outside the house.

[0006]

BEST MODE FOR CARRYING OUT THE INVENTION The present invention relates to operation input means for inputting heating conditions and the like, a plurality of physical quantity detection manual throws for detecting different physical quantities of food being heated, operation history of the operation input means and the In an in-home network system to which a plurality of devices including a heating cooker having a storage means for storing a temporal change of a physical quantity detection means are connected, a plurality of environmental quantity detection means for detecting different environmental quantities in a room, and an inquiry In the case where a centralized control device having an input means for inputting a requirement, a display means for displaying the requirement etc. inputted by the input means, and a means for connecting to the Internet is provided, and the user inquires about the equipment. By inputting the inquiry contents from the input means, the centralized control device was stored in the storage means and product information such as the product type from the heating cooker. The time history of the work history and physical quantity and the indoor environmental quantity detected by the environmental quantity detecting means were automatically acquired through the in-home network, and were provided outside the house along with the entered inquiry content via the Internet. It is designed to be sent to the service center.

Further, the centralized control device automatically obtains the contents of the inquiry entered by the user, the operation history of the heating cooker, the temporal change of the physical quantity of food and the indoor environmental quantity through the home network. Sent to the service center outside the home via the Internet, analyzed by the service center based on the sent information, and the centralized control device acquires reply information such as information about inquiries and advice via the Internet. The display means is adapted to display.

[0008]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described below with reference to the drawings.

FIG. 1 is an overall configuration diagram of a home network system showing an embodiment of the present invention, and 1 is a centralized control device for managing the home network. Reference numeral 2 denotes a display device, which is composed of a touch panel type liquid crystal that also serves as the display means 2b and the input means 2a of the centralized control device 1. A LAN cable 3 serves as a signal line of the home network. A heating cooker 4 heats food (not shown) connected to the LAN cable 3.

In addition to the heating cooker 4, an air conditioner 9a, a refrigerator 9b, etc. are connected to the LAN cable 3.

Reference numeral 5a is a room temperature sensor for detecting the temperature of the room. 5b is a humidity sensor for detecting the humidity of the room.
The room temperature sensor 5a and the humidity sensor 5b are collectively referred to as the environmental amount detecting means 5.

Reference numeral 7 denotes the Internet connecting homes and the like. A service center 8 is provided by the user for heating cooker 4
This is the place to respond to inquiries about equipment malfunctions and usage, such as related answers and advice.

FIG. 2 shows the construction of the heating cooker 4, and 10 is food. Reference numeral 11 is a heating chamber for housing the food 10. Reference numeral 12 is a heater as a heating source for heating the food 10.

Reference numeral 13a is a weight sensor for detecting the weight of the food 10. Reference numeral 13b is an infrared sensor that detects temperature information of the food 10. The weight sensor 13a and the infrared sensor 13b are collectively referred to as a physical quantity detecting means 13.

Reference numeral 14 is a control means for controlling the heating temperature, time, etc. determined by the food 10. 15 is food 1
It is an operation input means through which the user inputs the heating condition of 0 and the like. Reference numeral 16 is a storage means for storing the heating status such as the weight of the food 10 and the temperature at the time of heating.

Next, the operation of the system in one embodiment of the home network configured as described above will be described.

As an example, a case where the user uses the heating cooker 4 to bake the pizza 10a as the food 10 will be described. The pizza 10a is put into the heating chamber 11, and the function of heating the pizza 10a from the operation input means 15 is an oven and the time is 20.
Enter minutes, temperature of 200 ℃, etc. Then start heating. At this time, the control means 14 of the heating cooker 4 stores the operation history of the user in the storage device 16.

Simultaneously with the start of heating, the heater 12 which is the heating source is energized to start heating the pizza 10a which is the food 10.

The control means 14 controls the weight sensor 13a and the infrared sensor 13b at regular intervals during heating of the pizza 10a.
The information from the device is fetched and stored in the storage device 16.

When the heating progresses and the predetermined time is reached, the heating is stopped, and the user takes out the pizza 10a from the heating chamber 11 and observes the quality. If there is no problem, the heating process is completed.

However, when the food 10 is unsatisfactory in finish, for example, when the pizza 10a is not well baked,
The user connects to the service center 8 from the centralized control device 1 via the Internet 7.

When connected to the service center 8, user information such as name and contact information and menu name of the cooked food 10, for example, pizza are input from the input means 2a of the centralized control device 1. Next, the content of dissatisfaction, such as dark burnt color or partial burning, is input to execute an inquiry.

Centralized control unit 1 when an inquiry is executed
Is the operation history stored in the storage means 16 from the heating cooker 4 and the time change information of the weight sensor 13a and the infrared sensor 13b which are the physical quantity detection means 13, the room temperature sensor 5a which is the environment quantity detection means 5 and the humidity. The present room temperature information and humidity information are acquired from the sensor 5b and sent to the service center 8 together with the information input by the user.

The service center 8, which has obtained the information from the user's house, analyzes the factors that cause dissatisfaction with the cooking result from various information, and directly controls the answer information of the means for directly solving the factor to the centralized control of the user's house. Return to device 1.

The centralized control device 1 having obtained the reply information from the service center 8 displays the reply information on the display device 2 and presents it to the user.

Using the Internet 7 in this way,
The complicated work for the inquiry from the user who is dissatisfied with the cooking result of the heating cooker 4 can be eliminated, and the user information can be acquired accurately on the service center 8 side, and the accurate factor analysis and the response can be facilitated. .

[0027]

As described above, according to the present invention, operation input means for inputting heating conditions and the like, a plurality of physical quantity detection manual throws for detecting different physical quantities of food being heated, and the operation input means. In an in-home network system to which a plurality of devices including a heating cooker having storage means for storing the operation history of the physical quantity detection means and the temporal change of the physical quantity detection means are connected, a plurality of environmental quantities for detecting different environmental quantities in the room A central control device having a detection means, an input means for inputting an inquiry message, etc., a display means for displaying the message input by the input means, and a means for connecting to the Internet is provided, and When the user inquires about the equipment after heating, the central control device is made from the cooking device by inputting the inquiry contents from the input means. Product information such as format, time history of operation history and physical quantity stored in storage means, and indoor environmental quantity detected by environmental quantity detection means are automatically acquired through the home network, and via the Internet, The inquiry content is input and sent to a service center provided outside the home.

Further, the centralized control device automatically obtains the inquiry contents inputted by the user, the operation history of the heating cooker, the temporal change of the physical quantity of food and the information of the environmental quantity in the room through the home network. Sent to the service center outside the home via the Internet, analyzed by the service center based on the sent information, and the centralized control device acquires reply information such as information about inquiries and advice via the Internet. By displaying it on the display means, the complicated work for the inquiry from the user who was dissatisfied with the cooking result of the heating cooker can be solved, and the user information can be acquired accurately at the service center side. This has the effect of facilitating factor analysis and answers.

[Brief description of drawings]

FIG. 1 is an overall configuration diagram of a home network system showing an embodiment of the present invention.

FIG. 2 is a configuration diagram of a heating cooker.

[Explanation of symbols]

1 ... Centralized control device 2a ... Input means 2b ... Display means 4 ... Heating cooker 5 ... Environmental amount detection means 7 ... Internet 10 ... Food 13 ... Physical quantity detection means 15: Operation input means 16 ... Storage means

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Claims (2)

[Claims] 1. An operation input means (15) for inputting heating conditions, a plurality of physical quantity detection hand throws (13) for detecting different physical quantities of a food (10) being heated, and the operation input means (15). ), The indoor network system connected to a plurality of devices including a heating cooker (4) having a storage means (16) for storing the operation history of the physical quantity detection means (13) and the temporal change of the physical quantity detection means (13). A plurality of environmental quantity detecting means (5) for detecting environmental quantities, an input means (2a) for inputting an inquiry message, etc., and a display means (2) for displaying the message etc. inputted by the input means (2a).
b) and a centralized control device (1) having means for connecting to the Internet (7) are provided, and when the user makes an inquiry about the device, by inputting the inquiry content from the input means (2a), The centralized control device (1) was detected by the heating cooker (4) by the product information such as the product type, the operation history stored in the storage means (16) and the temporal change of the physical quantity, and the environmental quantity detection means (5). Automatically acquire the environmental quantity of the room through the home network,
An in-home network system characterized in that it is sent to a service center (8) provided outside the home together with an inquiry content input via the Internet (7). 2. Centralized control over the contents of inquiries entered by the user, the operation history of the heating cooker (4), the temporal change of the physical quantity of the food (10), the information of the environmental quantity in the room, etc. through the home network. Information automatically acquired by the device (1) is sent to the service center (8) outside the home via the Internet (7), the service center (8) analyzes the sent information, and information regarding the inquiry is sent. The home network system according to claim 1, wherein the centralized control device (1) obtains answer information such as or advice from the central control device (1) via the Internet (7) and displays it on a display means (2b).