JP2003256645A - Business management method for beauty industry - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To unitarily perform a business management such as customer management or staff management requested in beauty industry by a simple operation using beauty charts. <P>SOLUTION: This method is provided with a computer 10 with prescribed software installed therein, and an input and output device 15 connected thereto, which can output a beauty chart 20 on the basis of ID information such as customer's member number or others and read the beauty chart with prescribed items written therein. Chart information related to a customer and staff information showing a treatment item by a staff in charge are entered in the beauty chart 20, and the resulting beauty chart 20 is read in the input and output device 15 and made into data to simultaneously perform customer management and staff management. <P>COPYRIGHT: (C)2003,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention uses a beauty chart created for each customer who visits a beauty salon to manage customer management and staff centrally.
The present invention relates to a business management method of a beauty business that can be comprehensively performed.

[0002]

2. Description of the Related Art Generally, customer management in a beauty salon is
A hand-written sheet-shaped beauty chart created for each customer is used, and the contents of treatment such as perms and cuts for each visit are recorded in this beauty chart. Further, a means for managing customers by creating a database of customer information using a computer (personal computer) is also used. On the other hand, in a beauty salon of medium size or more where multiple staff (hairdressers) work, the salary system is
Points are decided in advance for each treatment item, and a point system is adopted in which the reward is decided according to the total of the points, and the rate of customers returning to the store in charge of each staff is a major key to beauty salon management. Furthermore, there are various types of work management of beauty salons, such as management of consumables such as medicines and acquisition of the latest information regarding beauty.

[0003]

The handwritten sheet-shaped beauty chart that is generally used requires time and effort for organizing each membership number and searching for each visit, and is very unsuitable for an increase in the number of customers. When trying to perform customer management or payroll calculation using a personal computer, it is necessary to install dedicated software for each to learn the operation procedure, which is extremely troublesome for staff and managers who are unfamiliar with personal computer operation.

The present invention provides business management such as customer management, staff management, and consumables management required for the beauty industry.
It is intended to be performed centrally by a simple operation using a beauty chart.

[0005]

In order to solve such a problem, a business management method of a beauty business of the present invention is a computer in which predetermined software is installed and a computer connected to the computer, and a customer's membership number and other ID information. Based on the above, a beauty chart is output, and an input / output device capable of reading the beauty chart in which predetermined items are entered is used. Then, in the beauty chart, fill in the chart information about the customer and the staff information indicating the treatment items by the staff in charge,
The characteristic is that the beauty chart is read by the input / output device and converted into data, and customer management and staff management are performed at the same time.

[0006] Further, the drug information used in the beauty chart is recorded, and the drug management is performed based on this information. Furthermore, the beauty chart is made to enter the estimated customer return rate by the staff in charge. To do.

Further, by connecting a card reader to the computer, reading the membership card distributed to the customer in advance by the card reader, and outputting the customer's beauty chart from the input / output device, the customer's ID information is input. Can be done easily.

Further, the computer is dial-up connected to the server via the Internet so that the latest information on the beauty industry can be downloaded from the server to the computer.

[0009]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be specifically described below. FIG. 1 shows the overall configuration of the present invention. A computer 10, a card reader 12 connected to the computer 10, and an input / output device 15 of a beauty chart 20 are installed in each beauty salon in which the business management method of the present invention is introduced. Hardware is installed, and in the computer 10, predetermined software (a dedicated program for this work management method) is installed in advance in a hard disk.

The card reader 12 reads the membership card (magnetic card) 13 distributed to the customer in advance, and the beauty chart 20 of the customer is output from the input / output device 15 based on this ID information. The card reader 12 is not essential,
The membership number may be directly input using the keyboard of the computer 10 or the computer 10 may be provided with a voice recognition device for voice input.

The beauty chart 20 is output as a single sheet, for example, in the format shown in FIG. 3, with information on the last visitor on the back and blanks on the front for the staff in charge this time to fill in. The writing surface is output in the same format. As shown in the figure, the beauty chart 20 has a customer name,
ID information such as a membership number is written, and a bar code 21 for each customer is printed to identify the customer when the beauty chart 20 is read, and entry time, exit time, waiting time,
There are columns for time and time data such as treatment time. These time / time data can be automatically entered when the beauty chart 20 is read by inputting the time at the time of entering the store, the start of the treatment, the time of leaving the store, etc. by a predetermined keyboard operation (touch operation of a predetermined key, etc.). It is easier to operate when set to.

The beauty chart 20 has a column for marking (or checking) the technical contents (Cut, Parming, Colors, etc.) that have been applied this time. There is an image area 22 in which the contents of the treatment are recorded graphically, and the medical staff information is filled in with these chart information.

On the other hand, in the beauty chart 20, a table showing the staff members working in this beauty salon and specific treatment items, and marking the relevant items with a mark (or checking), shows the treatment items by the staff in charge. Is filled in by the staff in charge.

Further, the beauty chart 20 is provided with a column for recording the medicine used in this treatment. Other,
There is a field for entering the estimated customer satisfaction level, and the staff in charge is asked to enter the estimated customer return rate, which is compared with the actual return rate at a later date.

In this way, the input / output device 15 reads the beauty chart 20 in which predetermined items have been entered by the staff member in charge of this treatment. The read information is processed by the installed dedicated program and converted into various information. The staff information recorded in the table 23 of the beauty chart 20 is accumulated as points for each staff and can be used as data for payroll calculation. The payroll calculation program can be included in a dedicated program or provided as an optional program.

FIG. 2 is an example of a screen displayed on the CRT of the computer 10 based on these data. On the main screen, items such as date, customer name, treatment content, staff name in charge, amount of money, etc. are shown in a table. "Sales" is displayed, and it is possible to display this as a graph and display the transition of sales for each staff member.

The computer 10 is a server 3 that operates this business management system via the Internet 30.
Dial-up connection to 3. Open a homepage on the server 33, access this homepage,
An authentication means is used in which D and a password are input, and when the ID and password registered in advance are matched, logon is permitted.

This home page provides the latest beauty technology and other information in a timely manner, and the computer 10 for which log-on is permitted uses a Java (program on the Internet) program to update the latest information on the beauty business and , Information on bargains for beauty equipment and consumables manufacturers and dealers is downloaded. These pieces of information are displayed even when the line is disconnected by opening the “News” and “Shop” tabs on the display screen, and are constantly updated with the latest information. In this way, the beauty salons to which this work management system has been introduced are networked via the Internet 30, and the latest information on beauty can be obtained.

In this business management method for the beauty industry, it is not necessary to introduce all the systems at the same time, the use of the beauty chart 20 is started first, and the hardware including the computer 10 is used at a later date (for example, one year later). The information in the meantime can be converted into data by reading the beauty chart 20 with the input / output device 15, and the labor of re-inputting can be omitted.

[0020]

As described above, according to the present invention, the beauty chart 20 is filled with the chart information about the customer and the staff information indicating the treatment items by the staff in charge, and the beauty chart 20 is read by the input / output device 15. Data is converted into data, and customer management and staff management are performed at the same time, and it is possible to manage the business of the beauty business with a simple operation that does not require any complicated operation of the computer 10.

Further, based on customer management, marketing such as sending direct mail for inviting customers to return to the store can be performed, and based on staff management, sales of each staff can be grasped and salary can be calculated. Twenty,
By letting the staff in charge fill in the estimated customer return visit rate by self-determination, it will be compared with the actual customer return visit rate at a later date and evaluated, and by educating and instructing staff who do not reach the target achievement rate, sales Can be increased.

Further, by recording the drug information used in the beauty chart 20 and performing drug management based on this, it is possible to accurately grasp the stock of consumables and to order them. .

Further, the computer 10 is dial-up connected to the server 33 via the Internet 30 so that the latest information about the beauty industry is sent from the server 33 to the computer 1.
By downloading to 0, the latest information about beauty can be obtained.

As described above, the business management method of the beauty business of the present invention is required for the beauty business such as customer management, staff management, consumables management, and acquisition of the latest information with a small investment and low cost operation. It enables various business management to be performed centrally and comprehensively.

[Brief description of drawings]

FIG. 1 is an overall configuration diagram showing the entire invention.

FIG. 2 is a display screen diagram showing a display example of a CRT screen of a computer.

FIG. 3 is an explanatory diagram showing a style example of a beauty chart.

[Explanation of symbols] 10 computers 12 card reader 15 I / O device 20 beauty chart 30 Internet 33 servers

Claims (5)

[Claims] 1. A computer 10 on which predetermined software is installed and a computer 10 connected to the computer 10 that outputs a beauty chart 20 based on a customer's membership number and other ID information, and can read the beauty chart 20 in which predetermined items are entered. The input / output device 15 is provided, and the medical record 20 regarding the customer and the staff information indicating the treatment items by the staff in charge are entered in the beauty chart 20, and the input / output device 15 reads the beauty chart 20 to convert the data into data. A business management method for the beauty industry characterized by performing management and staff management at the same time. 2. The business management method for a beauty business according to claim 1, wherein drug information used in the beauty chart 20 is recorded, and drug management is performed based on the information. 3. The business management method for a beauty business according to claim 1 or 2, wherein the beauty chart 20 is made to enter an estimated customer return rate by the self-determination of the staff in charge. 4. The card reader 12 is connected to the computer 10, the membership card 13 distributed to the customer in advance is read by the card reader 12, and the beauty chart 20 of the customer is output from the input / output device 15. 2 or 3
Business management method of beauty business described in. 5. The computer 10 is the Internet 30.
The business management method of the beauty business according to claim 1, 2, 3 or 4, wherein the latest information about the beauty business is downloaded from the server 33 to the computer 10 by dial-up connection to the server 33 via.