JP2003141318A - Job improvement system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a job improvement system which can be operated continuously and effectively in a wide range by enabling easy and continuous data input. SOLUTION: Employee information, customer information and a job activity unit are inputted to a server 300 through a terminal 100 relating to an individual use of an employee. The server 300 calculates a resource unit price, resource consumption and the number of times of activity on the basis of the fetched employee information, customer information and job activity unit, also calculates an activity cost for each job activity unit by multiplying the resource unit price, the resource consumption and the number of times of the activity and edits and processes information regarding the calculated activity cost.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a business improvement system capable of presenting the activity costs of business activities in a company in a comparable manner and promoting efficient business improvement.

[0002]

2. Description of the Related Art Recently, in companies and the like, means for improving business operations and raising awareness of costs are being introduced.

A typical example of such means is the first
Is a means for objectively grasping the load of business activities by setting the presence or absence of value added for each business activity and showing the ratio of value-added business and non-value-added business. A means for objectively grasping the load of the business activity by calculating the cost for each business activity using the spreadsheet application software, and third, the activity cost for each unit of the business activity. By setting the unique index, the cost of business activities is accurately calculated to objectively grasp the load of business activities. Generally, ABC (Activit)
y Based Costing) / ABM (Activ)
There is a means known as "ity Based Management".

In particular, the means for grasping each of the third business activities in the form of activity cost is the first means for simply evaluating the business activities and the second means for the purpose of grasping the current situation in the management and accounting departments. In comparison with the second means, the number of data entry is smaller than that of the second means, which is highly practical.

[0005]

Conventionally, a system for grasping each of business activities in the form of activity cost, which is the third means, is composed of a stand-alone computer system, which inputs data and executes programs. , The output of the result will give the guideline for business improvement.

In this case, as compared with the execution of the program and the output of the result, which depend on the ability of the computer, the labor required for data input is generally smaller than that for the second means. Although it is smaller than the above method, it still exists as a major operational problem in that the operator collects data and inputs data.

[0007] Therefore, even if the system is introduced, there is a problem of data input, so that the application range is limited to a specific place of business, or is implemented only once every several years, and the original It was not able to show its true value.

An object of the present invention is to make it possible to easily and continuously input data in a system for grasping individual business activities such as ABC / ABM in the form of activity cost, so that a wide range of the system, continuous and effective. It is to provide a business improvement system that can be operated in the.

[0009]

In order to achieve the above object, a business improvement system according to the present invention is a terminal for personal use by an employee, and inputs employee information, customer information and business activity unit. Based on the information terminal and the employee information, customer information and business activity unit fetched by this information terminal, calculate the resource unit price, resource consumption and the number of activities, and multiply these resource unit price, resource consumption and the number of activities A calculation unit that calculates the activity cost for each activity unit,
It is characterized by comprising an analysis unit for editing and processing the information on the activity cost calculated by the calculation unit, and an output unit for outputting the information obtained by the analysis unit.

According to the present invention, the employee information, the customer information, and the business activity unit required by the calculation unit to calculate the activity cost are input by the employee himself / herself through the terminal for personal use of the employee. Since it is possible to deal with this, it is not necessary to collect data or input data collectively by the operator of the system as in the conventional case. As a result, it becomes possible to easily and continuously input data in the system, and thus it becomes possible to operate the system in a wide range, continuously and effectively.

[0011]

BEST MODE FOR CARRYING OUT THE INVENTION An embodiment of a work improvement system according to the present invention will be described below with reference to the drawings. FIG. 1 is a hardware configuration diagram of a work improvement system according to the present embodiment,
FIG. 2 is a functional configuration diagram of the system.

As shown in FIGS. 1 and 2, the system of the present embodiment takes in necessary data by means of a personal use information terminal 100 such as a mobile telephone, and the personal use information terminal 100 is a public telephone. The server 300 is connected via a network 200 including a line and an internat and a router 310, and the server 300 is connected to an output terminal 710, a printer 720, and a database 730 which constitute an output unit 700 via an inter-LAN connecting device 320 and a LAN 330. Connected.

The personal use information terminal 100 has an employee information registration section 110, a customer information registration section 120, and a business activity unit (activity) information registration section 130, and storage sections 110A, 120A, and 130A, respectively. If the personal use information terminal 100 is a mobile phone and has a programmable function, each registration unit and storage unit can be formed in the phone by a user operation.

The server 300 constitutes the manhour input unit 400, the calculation unit 500, and the analysis unit 600 shown in FIG.

The manhour input unit 400 inputs manhour data (employee information, customer information and business activity unit (activity) information) required by the arithmetic unit 200,
The input employee information, customer information, and business activity unit (activity) information are stored in the man-hour information storage unit 410.

An example of employee information, customer information, and business activity unit (activity) information stored in the man-hour information storage unit 410 will be described with reference to FIGS.

FIG. 3 shows a record table of employee information, and shows a list of employees who carry the information terminal 100 for inputting data to the present system. In this list, the employee number, employee name, and password are specified.

FIG. 4 shows a record table of customer information, and shows a list of customers who input data to this system.

FIG. 5 shows a business activity unit (activity).
It shows a record table of information, in which an activity name (activity name) and unit time are specified.

FIG. 6 is a summary of FIG. 3 to FIG. 5, showing the activity name, unit time, number of activities of each employee at a certain date and time,
The activity time, customer number, and customer name are recorded.

The calculation unit 500 calculates information for grasping individual business activities such as ABC / ABM in the form of activity cost, and is, for example, Japanese Patent Laid-Open No. 2000-3389.
It is equivalent to the control device shown in the publication.

The operation unit 500 fetches employee information, customer information, and business activity unit (activity) information by executing the program 520, and stores the resource unit price, resource consumption amount, and activity count in the database 510 in an updatable manner. The activity cost for each business activity unit (activity) is calculated by multiplying the resource unit price, the resource consumption amount, and the activity count stored in the database 510, and the information on the activity cost shown in FIG. 7 is generated.

The database 510 is a record composed of fields for each business activity unit, that is, a resource unit price representing an hourly price per activity, a resource consumption amount representing a time required for one activity, and the number of activities per unit period. Multiple rewritable records.

Here, the above-mentioned business activity unit (activity) means the minimum unit of various activities in an organization such as a company that can be converted into a monetary amount.

The resource unit price is the amount of money that represents the hourly unit price per one business activity.

The resource consumption is the time required for one business activity.

The number of activities means the average number of business activities carried out per unit period.

The activity cost is represented by resource unit price × resource consumption amount × activity count.

FIG. 7 shows an example of the result of ABC / ABM, for example, the items relating to various sales of employees for each customer are calculated.

The analysis unit 600 edits and processes the information on the activity cost shown in FIG. 7, for example, calculated by the calculation unit 500. For example, under the analysis conditions shown in FIG. 8, the customer shown in FIG. To the customer, the graph showing the time breakdown for each activity for the customer shown in FIG. 10, the graph showing the gross profit for the customer shown in FIG. 11, the graph showing the time breakdown for each customer for the activity shown in FIG. Generate at least one of

The edited and processed activity cost information is output as an image, paper or the like by the output terminal 710 and the printer 720 which form the output unit 700, accumulated in the database 730, and the analysis result storage unit 61.
It is also held at 0.

Next, in the operation of the present embodiment configured as described above, when the information terminal 100 is a mobile phone, it is assumed that each employee involved in this system carries the information terminal 100. For example, it is assumed that Ataro Yamada employee with employee number 000001 has a customer meeting with the customer name AAAAA Transport Co., Ltd. At the time of this work, the employee must have a password operation on the information terminal 100 he / she is carrying, his / her employee number, customer name, and a customer meeting as a business activity unit (activity), and the unit time is 60. Enter that. These pieces of information are taken into the server 300 via the network 200 and the router 310.

Server The man-hour input unit 400 configured in the server 300 fetches the information from the above-mentioned Ataro Yamada employee and holds it in the storage unit 410. Similarly, when the employee information, the customer information, and the business activity unit (activity) information are input from each employee who carries the information terminal 100, the information is stored in the storage unit 410.

The calculation unit 500 fetches employee information, customer information, and business activity unit (activity) information from the storage unit 410 on a regular or irregular basis by executing the program 520, and also calculates resource unit price, resource consumption amount, and activity. The number of times is stored updatable in the database 510, and the activity cost for each business activity unit (activity) is calculated by multiplying the resource unit price, the amount of resource consumption, and the number of activities stored in the database 510, and is shown in FIG. Information on the activity cost is generated, and the information and the result information fetched as necessary are stored in the storage unit 510.

The analysis unit 600 shows a graph showing the sales labor cost for the customer shown in FIG. 9 and a time breakdown for each activity shown in FIG. 10 under the analysis conditions shown in FIG. At least one of the graph, the graph showing the gross profit for the customer shown in FIG. 11, and the graph showing the time breakdown for each customer for the activity shown in FIG. 12 is generated.

The output unit 700 outputs various graphs generated by the analysis unit 600 to the output terminal 710 and the printer 7.
The image is output as an image, paper, or the like by 20, and is also stored in the database 730.

As described above, according to the system of the present embodiment, the employee information, the customer information and the business activity unit required by the calculation unit 500 for calculating the activity cost are the information terminal 100 relating to the employee's personal use. By doing so, it is possible for the employees themselves to input the data, so that it is not necessary for the system operator to collectively collect the data or input the data as in the conventional case. As a result, it becomes possible to easily and continuously input data in the system, and thus it becomes possible to operate the system in a wide range, continuously and effectively.

Further, the analysis unit 600 and the output unit 700 process and edit the information on the activity cost calculated by the calculation unit 500, so that the graph showing the sales labor cost for the customer shown in FIG. 9 and the customer shown in FIG. The graph showing the time breakdown for each activity for each, the graph showing the gross profit for the customer shown in FIG. 11, and the graph showing the time breakdown for each customer for the activity shown in FIG. 12 can be presented by images, papers, etc. It will contribute to efficient business improvement.

The present invention is not limited to the above-described embodiment. For example, the information terminal may be of any type as long as it can be easily performed by an employee when data is input, and various mobile information terminals can be used. And fixed information terminals are applied, and these terminals do not matter whether or not they can be connected to the Internet.

As the analysis unit, an analysis method other than the above-mentioned embodiment can be adopted.

The output unit may be an output form other than the above-mentioned embodiment.

[0042]

As described above, according to the present invention, the employee information, the customer information, and the business activity unit necessary for calculating the activity cost can be stored in the employee's own terminal by the terminal for personal use of the employee. Can be dealt with by entering data,
There is no need to collectively collect data or input data by an operator of the system as in the conventional case. As a result, it becomes possible to easily and continuously input data in the system, and thus it is possible to provide a work improvement system capable of operating the system in a wide range, continuously and effectively.

[Brief description of drawings]

FIG. 1 is a diagram showing a hardware configuration of a work improvement system according to an embodiment of the present invention.

FIG. 2 is a diagram showing functions of the business improvement system of the embodiment.

FIG. 3 is a diagram showing employee information stored in a man-hour information storage unit in the same embodiment.

FIG. 4 is a diagram showing customer information stored in a man-hour information storage unit in the same embodiment.

FIG. 5 is a diagram showing business activity unit information stored in a man-hour information storage unit in the same embodiment.

FIG. 6 is a view showing employee information, customer information, and business activity unit information stored in the man-hour information storage unit in the same embodiment.

FIG. 7 is a diagram showing information about activity costs calculated by a calculation unit in the present embodiment.

FIG. 8 is a view showing setting of an analysis form according to the present embodiment.

FIG. 9 is a diagram showing an output form according to the present embodiment, and is a diagram showing a graph of sales labor costs for customers.

FIG. 10 is a diagram showing an output form of the present embodiment, and is a diagram showing a graph of a time breakdown for each activity for a customer.

FIG. 11 is a diagram showing an output form according to the present embodiment, showing a graph of gross profit for a customer.

FIG. 12 is a diagram showing an output form of the present embodiment, and is a diagram showing a graph of time breakdown for each customer with respect to an activity.

[Explanation of symbols]

100 ... Personal use information terminal 110 ... Employee Information Registration Department 120 ... Customer information registration section 130 ... Business activity unit information registration section 200 ... Network 300 ... server 310 ... Router 320 ... LAN connecting device 330 ... LAN 400 ... man-hour input section 410 ... Man-hour information storage unit 500 ... Calculation unit 510 ... Database 600 ... Analysis unit 610 ... Analysis result storage unit 700 ... Output section 710 ... Output terminal 720 ... Printer 730 ... Database

Claims (3)

[Claims] 1. A terminal for personal use by an employee, comprising:
An information terminal for inputting employee information, customer information and business activity unit, and calculating resource unit price, resource consumption and number of activities based on the employee information, customer information and business activity unit fetched by this information terminal. The calculation unit that calculates the activity cost for each business activity unit by multiplying the unit price, the resource consumption amount, and the number of activities, the analysis unit that edits and edits the information related to the activity cost calculated by this calculation unit, and the analysis unit And an output unit for outputting the information. 2. The business improvement system according to claim 1, wherein the information terminal is a mobile phone. 3. The analysis unit includes a graph showing a sales labor cost for a customer, a graph showing a time breakdown for each activity for a customer, a graph showing a gross profit for a customer, and a graph showing a time breakdown for each customer for an activity. A means for generating at least one of them is provided.
Or the business improvement system described in 2.