JP2003123153A - Payment adjustment program and payment adjustment device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To improve customer service by shortening the waiting time for payment adjustment as to an adjustment program and a device for carrying out customer's adjustment. SOLUTION: The payment adjustment program for making a computer function as a means for calculating the waiting time for the adjustment in a register counter on the basis of the contents of customer's orders, the number of persons and an adjustment method specified when necessary and a means for presenting the calculated waiting time to the customer.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a settlement program and a settlement device for paying a customer.

[0002]

2. Description of the Related Art Conventionally, when a customer eats at a family restaurant or the like and pays at a cash register, the customer sequentially carries out a batch payment, a split payment and the like at the cash register.

[0003]

For this reason, when it is crowded at lunch or the like, at the cash register, it is sufficient to receive the amount of money printed on the receipt from the customer and settle it at one time.
However, in the case of group meals and split payments or individual payments, the person in charge divided the total amount by the number of people with a calculator and calculated the payment amount for each customer of the group and received it individually. However, there was a problem that the customer service was lacking due to the delay.

The present invention solves these problems.
The purpose of this service is to improve the customer service by presenting the payment amount and the payment waiting time by designating the payment method (collective, split, individual) on the terminal of the seat.

[0005]

[Means for Solving the Problems] Means for solving the problems will be described with reference to FIG. In FIG. 1, a terminal (customer) 1 is a terminal provided at a customer's seat (table), and here, the customer's payment information, waiting time, etc. are displayed, the number of customers, the payment method (collective, It is something to enter, such as split bill, individual).

The cash register 3 is a terminal for payment. Next, the operation will be described. The terminal (customer) 1 displays the order details of the customer based on the order data ordered by the customer, and confirms and inputs the number of people. Based on the confirmed details and the number of people entered, the settlement amount of the customer Is presented, and the presented content is transferred to the cash register.

At this time, when the number of people is input, the settlement method is also input and the settlement amount of the customer corresponding to the settlement method is presented.

Further, the waiting time for the settlement at the cash register is calculated based on the confirmed contents, the number of persons, and the settlement method (collective, split, individual) as necessary, and the waiting time is presented to the customer. ing. At this time, the waiting time is presented in consideration of the time it takes for the customer to reach the cash register.

[0009] Therefore, by designating the settlement method (collective, split, individual) on the terminal of the seat and presenting the settlement amount and the payment waiting time, the settlement waiting is eliminated and the customer service is improved. Is possible.

[0010]

BEST MODE FOR CARRYING OUT THE INVENTION Next, an embodiment and an operation of the present invention will be sequentially described in detail with reference to FIGS.

FIG. 1 shows a system configuration diagram of the present invention.
In FIG. 1, a terminal (customer) 1 is a terminal provided at a customer's seat (table), and here, as shown by an arrow in the drawing, the order data 12 of the customer of the seat is received from the management server 2.
When the customer receives and displays it as settlement information on the screen and the customer confirms with OK or selection from the touch panel 11, the customer's settlement information (collective payment, split payment, settlement amount corresponding to individual settlement method) is displayed, The confirmed settlement information of the customer is transmitted to the cashier 3 via the management server 2, and the settlement waiting time is displayed to the customer (which will be described later with reference to FIGS. 2 to 12).

The management server 2 manages order data and the like. Here, the settlement management program 21,
Order data 24, settlement data 25, timetable 26
It is composed of etc. Settlement management program 2
Reference numeral 1 is for performing settlement management, and is composed of an order data extracting means 22, a cashier waiting time calculating means 23, and the like here.

The order data extracting means 22 uses the order data 2
The order data of the customer of the relevant seat is extracted from No. 4 and transmitted to the terminal 1 of the relevant seat. The cashier waiting time calculation means 23 calculates the cashier waiting time of the customer based on the priority order according to the payment method (collective, split, individual) from the customer, and transmits it to the terminal 1 ( Figure 1
0, which will be described later with reference to FIGS.

The order data 24 stores the data (slip) ordered by the customer. The settlement data 25 is data after the order data 24 is presented to the customer for confirmation, and is the settlement data for each of the collective, split, and individual items.

The time table 26 is a table for calculating the waiting time (see (g) of FIG. 4 described later). The cashier's account 3 is for settlement, and here, based on the settlement data 31, the settlement method (collective,
The payment is made in accordance with the split payment (individual account), and is composed of the payment data 31, the cashier 32, and the like.

The settlement data 31 is settlement information according to the settlement method for each customer notified from the terminal 1. The cashier 32 pays the customer based on the payment data 31.

The terminal 4 is for displaying the order data from the customer and cooking the corresponding meal or the like.
For the handy 5, the salesclerk inputs the order from the customer and wirelessly transmits it to the management server 2 in real time to send the order data 24.
It is a portable terminal for storing as, or displaying an order on the terminal (kitchen) 4 for cooking.

Next, the overall operation will be described with reference to the flowchart of FIG. FIG. 2 shows a flowchart for explaining the overall operation of the present invention. In FIG. 2, S1 acquires order data. This is because a store clerk with the handy 5 in FIG. 1 visits the customer's seat and orders from the customer (order data in S11).
The management server 2 acquires the order data of the customer, saves it as the order data 24, and transfers it to the terminal (kitchen) 4 to instruct cooking of the ordered dish.

S2 carries the food. In this case, the corresponding dish is cooked in the kitchen that has been ordered by the customer in S1 and is transported to the customer's seat. In S3, the customer has a meal.

In step S4, a settlement process is performed. This is the terminal 1 of FIG. 1 in which the customer finishes the meal in S3 and is installed in the seat.
When the management server 2 receives the request for the payment process by touching the payment request button on the touch panel of No. 1, the order data of the customer of the seat is extracted and displayed on the terminal 1 as the payment data of S12 to notify the customer, Can be confirmed, the number of people,
The management server 2 receives the settlement information by inputting the settlement method (collective, split, individual) or the like (described later with reference to FIGS. 3 to 12).

In step S5, the cashier waiting time is displayed. This is based on the payment information (payment method (collective, split, individual)) received from the customer in the payment processing of S4, and calculates the cashier waiting time (see FIGS. 10, 11, and 4 described later).
Then, the terminal 1 is notified by displaying the cashier waiting time in S13.

In S6, payment is made at the cash register. This is S5,
When the cashier waiting time displayed on the terminal 1 at the customer's seat is reached in S13, the customer goes to the cashier 3 and makes a payment (collective payment, split payment, and payment payment made by the customer according to the individual payment method). .

As described above, when the customer orders and has a meal and makes a payment request from the terminal 1 installed in the seat, the order data of the customer is displayed as the extracted payment data. Moreover, if you input the distinction of payment method (collective, split, individual), the payment amount for each customer is automatically displayed and the cashier waiting time is displayed. Goes to the cashier, cashier 3
Then, the confirmed settlement information is displayed, and the customer can pay the amount according to the settlement method in a lump sum, split payment, or individually. As a result, even if you eat in a group when it is crowded such as lunch, you can quickly settle with the desired settlement method (collective, split, individual) and priority in the order of settlement (eg batch, split, individual) It is possible to improve customer service without having to wait for individual customers to be settled. The details will be sequentially described below.

FIG. 3 is a flow chart for explaining the detailed operation of the present invention. In FIG. 3, S21 requests the settlement. In this case, the customer touches the settlement request button on the screen of the terminal 1 shown in FIG.

In step S22, a payment method is selected. For example, on the screen of FIG. 5 (a), which will be described later, select any one of the followings: collective payment, split payment, individual payment.

If collective settlement is selected, S23 is S
24, S25 is performed. S24 displays the order order. This displays the order order of the customer of the seat, which is the target of the selected collective settlement, for confirmation on the screen, for example, as shown in FIG. 5B described later.

In step S25, a payment is requested. This is S2
When the customer who saw the order order displayed in 4 (for example, (b) in FIG. 5) confirms and is OK, he / she touches the OK button on the screen in (b) in FIG. 5 with a finger. Request for payment). As a result, the order order (settlement data) and the confirmation of the collective settlement that are displayed and confirmed are displayed on the management server 2,
Further, it is transmitted to the cash register (see (d) settlement data (collective) in FIG. 4 described later).

The above S21, S22, S23 to S25
According to, the customer selects the collective settlement from the screen of the terminal 1 installed in the seat, confirms the displayed order data, and selects the OK button to confirm the settlement data (confirmed order data) and the collective settlement. Will be transmitted to the management server 2 and further to the cash register 3, and will be temporarily stored in the cash register 3 as settlement information.

If the split payment is selected, S26 is S
The processing from 27 to S33 is performed. In S27, the order order is displayed. This is subject to the selected split payment,
The order order of the customer of the seat is displayed on the screen for confirmation, for example, as shown in (a) of FIG. 6 described later.

In step S28, the number of people is input. For this, the number of people to be split is input, for example, the number of people (four people etc.) is input on the screen of FIG. In S29, the split bill method is selected. This is shown on the screen of FIG. Evenly divided (evenly divided by the number of people entered on the previous screen) ・ 2. Select either rounding up (fractions will be added to one person (usually the secretary)).

In S30, when the rounding up is selected,
Calculate by rounding up. This is calculated evenly for each person, and then all fractions are added to one person (usually the secretary) to calculate the settlement amount for each person. Then, the process proceeds to S32.

If a per capita rate is selected, S31 is calculated by the per capita rate. This calculates the amount of money for each person, equally divided by each person. Then, the process proceeds to S32. S32
Indicates the amount of money per person. This displays the settlement amount of each person calculated in S30 or S31. For example, in the case of rounding up fractions, e) of FIG. 7 which will be described later, and in the case of even division, the settlement amount of each person is displayed as shown in FIG.

In step S33, the settlement is requested. This is S3
The settlement amount of each person displayed in 2 (for example, (e) in FIG. 7,
When the customer who sees (d) confirms and is OK, he / she makes a payment request (a request for payment by touching the OK button on the screens of (e) and (d) of FIG. 7 with a finger). As a result, the settlement amount and rounding-up of each person displayed and confirmed, and the fact of per capita rate are transmitted to the management server 2 and to the cash register (the settlement data of ((e) in FIG. 4 (later)) which will be described later. See).

The above S21, S22, S26 to S33
Depending on, the customer selects the split payment from the screen of the terminal 1 installed at the seat, and then selects rounding up or even splitting to check and confirm each person's payment displayed and select the OK button. , The settlement data (confirmed settlement amount of each person), the clearing bill settlement, and the fact of rounding up / rounding up are transmitted to the management server 2 and further to the cash register 3 and temporarily stored in the cash register 3 as settlement information. It will be.

If the individual settlement is selected, S41 is S
The processing from 42 to S46 is performed. S42 displays the order order. This is subject to the selected individual settlement,
The order orders of all the customers of the seat are displayed on the screen for confirmation, for example, as shown in (a) of FIG. 8 described later.

In step S43, the customer's order order is selected from the touch panel. This is to select your own order order from the order orders displayed in S42. For example, as shown in (b) of FIG. 8, touch and select the item of your order order (marked with a circle in the figure). ) Do.

In step S44, the amount of money is displayed. This is S4
The settlement amount of the customer's order order selected in 3 is displayed, for example, the subtotal, external tax, and total amount in the lower part of FIG.

In step S45, it is determined whether or not the next payment is input. This is to determine whether the "next input" button in the lower part of FIG. 8B, which will be described later, is touched with a finger and selected. In the case of YES, the process returns to S43 and is repeated for the next one. On the other hand, if NO, the process proceeds to S46.

In step S46, a payment is requested. This is S4
Settlement amount of each person displayed in 4 (for example, (b) in FIG. 8)
When each customer who sees is confirmed and OK, the settlement request (each person's settlement amount, individual settlement) is sent to the management server 2, and
It is transmitted to the cash register (see the settlement data (individual) in FIG. 4F described later).

The above S21, S22, S41 to S46
The customer repeatedly selects the individual settlement on the screen of the terminal 1 installed in the seat, and further selects his or her own order from the displayed order of all the customers, and the settlement data (confirmed The settlement amount of each person) and the effect of individual settlement are transmitted to the management server 2 and further to the cashier 3, and are temporarily stored in the cashier 3 as settlement information.

FIG. 4 shows an example of data according to the present invention. 4A to 4C show examples of order orders. The order order 24 is input by the store clerk who receives the order from the customer from the handy 5 in FIG. 1, and is transmitted to the management server 2 to send the order data 24.
The following information shown in the figure is registered in association with each other.

-Guest seat number: -Cooking code: -Cooking branch number: -Cooking name: -Quantity: -Price: -Others: Here, the seat number is the seat number assigned when an order is received from the customer. Yes, the dish code is a unique code that represents the dish, the dish branch number is the branch number when the order for the same dish code is received, the dish name is the dish name that was ordered, and the quantity is the order that was ordered. The price is the price of the ordered food.

As described above, the dish, quantity, price, etc. ordered by the customer are registered for each slip and are collectively managed by the management server 2. FIG. 4D shows an example of settlement data (collective). This is the settlement data (collective) at the time of collective settlement notified when the settlement request is received in S25 of FIG. 3 described above, and is registered in association with the following information shown in the figure.

・ No. of seats: ・ Cooking code: ・ Cooking branch number: ・ Cooking name: ・ Quantity: ・ Price: ・ Payment classification: Here, batch ・ Number of people: 1 ・ Individual classification: ・ Settlement time: ・ Others: here The seat number, the dish code, the dish branch number, the dish name, the quantity, and the price are the same as the order data in FIG. Here, the payment classification is shown in FIG.
Since it is the settlement data in the case of the collective settlement from S23 to S25, it is set as a batch. The number of people is the number of customers.

As described above, the confirmed data at the time of collective settlement from S23 to S25 of FIG. 3 described above is stored as the illustrated settlement data (collective). Part (e) of FIG. 4 shows an example of settlement data (allotment). This is the payment data (payment) at the time of the split payment notified when the settlement request is received in S33 of FIG. 3 described above, and is registered in association with the following information shown in the drawing.

・ No. of seats: ・ Cooking code: ・ Cooking branch number: ・ Cooking name: ・ Quantity: ・ Price: ・ Payment classification: Here, split bill ・ Number of people: 1 ・ Individual classification: ・ Settlement time: ・ Others: here Since the seat number, the dish code, the dish branch number, the dish name, the quantity, and the price are the same as the order data in FIG. 4B, the description thereof will be omitted. Here, the payment classification is shown in FIG.
Since it is the settlement data in the case of the split bill settlement from S26 to S33, it is set as split bill.

As described above, the confirmed data at the time of the split payment in steps S26 to S33 in FIG. 3 described above is stored as the settled data (pay split) shown in the figure. FIG. 4F shows an example of the adjustment data (individual). This is the settlement data (individual) at the time of individual settlement notified when the settlement request is received in S46 of FIG. 3 described above, and is registered in association with the following information shown in the figure.

・ No. of seats: ・ Cooking code: ・ Cooking branch number: ・ Cooking name: ・ Quantity: ・ Price: ・ Payment classification: Individual here ・ Number of people: 1 ・ Individual classification: ・ Settlement time: ・ Others: here Since the seat number, the dish code, the dish branch number, the dish name, the quantity, and the price are the same as the order data in FIG. 4C, the description will be omitted. Here, the payment classification is shown in FIG.
Since it is the settlement data in the case of individual settlement from S41 to S46, it is set as individual.

As described above, the confirmed data at the time of the individual settlement from S41 to S46 of FIG. 3 described above is stored as the illustrated settlement data (individual). FIG. 4G shows an example of settlement data (cash register). This is the one in which all the settlement data (cash register) of the collective settlement, the split bill settlement, and the individual settlement generated in S21 to S46 of FIG. 3 described above are transferred to the cashier 3 and stored therein. The information is registered in association with each other.

・ No. of seats: ・ Cooking code: ・ Cooking branch number: ・ Cooking name: ・ Quantity: ・ Price: ・ Payment classification: One-time payment, split, or individual ・ Number of people: 1 ・ Individual classification: ・ Settlement Time: ・ Others: As described above, the confirmed data at the time of collective settlement, split payment, and individual settlement of S21 to S46 of FIG. 3 described above is stored in the cashier 3 as the settlement data (cash register) illustrated, It is possible to use the cash register 3 at the time of payment and quickly perform the payment. Although it has been described that the checkout data (checkout) is temporarily held at the cashier 3, the checkout data (checkout) may be read from the management server 2 when necessary.

FIG. 4H shows the settlement data (after sorting).
For example: The settlement data (after sorting) is shown in (g) of FIG.
Regarding the settlement data (cash register), the settlement data after sorting according to the priority order of settlement (here, collective, split, individual order) is shown.

As described above, the payment data (cash register) is sorted in a predetermined priority order (here, collectively, split, individual), and the waiting time is sorted in the sorted order, as will be described later with reference to FIGS. 10, 11, and 4. It is possible to calculate according to (i), display it on the screen of the terminal 1 to the customer at the seat, and when the waiting time comes, the customer can go to the cash register and make the payment without waiting at the cash register.

FIG. 4 (i) shows an example of the time table. The time table 26 performs the settlement of one entry of each settlement data (after sorting) when the waiting time is calculated in the order of the sorted settlement data (after sorting) 31 in FIG. An example of the predicted time that is sometimes needed is given. By referring to the time table 26, it is possible to calculate the waiting time and display the waiting time for settlement on the screen of the terminal 1 installed at the seat of the customer (see FIG. 1 described later).
0, see FIG. 11).

Next, S23 of FIG. 3 described above with reference to FIG.
An example of screen transition in the case of collective settlement in S25 is shown. FIG. 5 shows a screen example of the present invention.

FIG. 5A shows a payment method selection screen (common to all screens). The screen shown is an example of a screen for selecting one of the following payment methods shown in FIG.
It is an example of the selection screen of the payment method of S22.

1. Collective payment 2. Split payment (Period split, rounding up) 3. Individual payment (separate payment) Select one payment method from the above screen, and click the OK button in the lower row to select collective payment (b) in Fig. 5
Screen, the screen of (a) of FIG. 6 for split payment and the screen of (a) of FIG. 8 for individual payment.

FIG. 5B shows an example of a screen for displaying the order order (collective settlement). The screen shown is an example of a screen that transitions when "1. Collective payment" is selected on the screen of Fig. 5 (a) described above, and a list of order orders of customers subject to collective payment is displayed. (All the order orders of the customer are extracted from the order data 24 in (a) of FIG. 4 described above, and the illustrated list necessary for settlement is displayed). And
Subtotals, external taxes and totals required for settlement are calculated and displayed as shown. Looking at the displayed contents, if OK, the customer touches and selects the "OK button" in the lower row with his / her finger to generate the settlement data (collective) 31 shown in Fig. 4 (d). , To the management server 2 and the cash register 3. Then, when the waiting time comes, go to the cashier 3 and make a payment.

Next, an example of screen transition in the case of the split payment from S26 to S33 of FIG. 3 described above with reference to FIGS. 6 and 7 will be shown. 6 and 7 show examples of screens according to the present invention.

FIG. 6A shows an example of a screen for displaying an order order (payment payment). The screen shown is an example of the screen that transitions when "2. Discount payment" is selected on the screen of Fig. 5 (a) described above, and is a list of all order orders of the customers who are the target of the payment payment. Is displayed ((b) of FIG. 4 described above.
All the order orders of the customer are extracted from the order data 24 of 1. and the illustrated list required for the settlement is displayed). Then, the subtotal, tax and total required for settlement are calculated and displayed as shown. If the customer looks at the displayed contents and is OK, the customer touches the "OK button" in the lower row with his / her finger to select it, and the screen transitions to the screen of FIG. 6B.

FIG. 6B shows an example of a screen for inputting the number of people (payment and settlement). On the screen shown, touch the numbers from 0 to 9 with your finger to enter the number to be split. And OK
When the button is touched with a finger, the screen transitions to the screen shown in FIG.

FIG. 6C shows an example of a screen for selecting the splitting method (splitting payment). The following splitting methods that can be selected are displayed on the screen. 1. Evenly divided (evenly divided by the number of people entered on the previous screen) 2. Rounding up (fractions are added to one person) Where: 1. When the per capita rate is selected and the lower OK button is touched with a finger, the screen transitions to the screen of FIG. 7D. Also,
2. When fractional carry is selected and the lower OK button is touched with a finger, the screen transitions to the screen of (e) of FIG. 7.

FIG. 7D shows an example of a screen for displaying the amount of money per person (payment / payment / per capita rate). The screen shown in the figure is 1. It is an example of a screen that transits when the per capita rate is selected, and the following information shown in the figure is displayed.

The price per person is ¥ 879.25. This charge (payment amount) "879.25 yen" is the same as the total of the order orders of the customers in FIG.
The amount of money equally displayed by the four persons input in (b) is displayed. Check the displayed amount of money, and if OK, the customer selects the OK button in the lower row and requests settlement (settlement data (payment allowance / per capita rate) is sent to the cashier 3 and settlement is possible at the cashier 3).

FIG. 7 (e) shows an example of a screen for displaying the amount of money per person (payment allowance payment, rounding up of fractions). The screen shown is
On the screen of FIG. 6C, 2. It is an example of a screen that transits when a fractional carry is selected, and the following information shown in the figure is displayed.

[0065] The secretary's fee is ・ It is 907 yen. Fees for other customers ・ It is 870 yen.

Here, other customers' charges "870"
"Yen" is the equivalent of 879.25 yen when divided evenly, rounding down the place of 1 yen to "870 yen" and allocating the shortfall to one person (here, secretary) and setting it to "907 yen". Yes (from the total of 3517 yen in Figure 6 (a) to 870 yen x 3
The remaining 907 yen after subtracting is allocated to one secretary). When the calculation result is OK, the customer (especially the secretary) selects the OK button and requests the settlement (the settlement data (payment allowance / fraction advance) is sent to the cashier 3 and the cashier 3 can make the settlement).

Next, an example of screen transition in the case of the individual settlement from S41 to S46 of FIG. 3 described above with reference to FIGS. 8 and 9 will be shown. 8 and 9 show examples of screens according to the present invention.

FIG. 8A shows an example of a screen for order order display (individual settlement). The screen shown is an example of the screen that transitions when "3. Individual settlement" is selected on the screen of Fig. 5 (a) described above, and is a list of all order orders of the customers for individual settlement. Is displayed ((c) of FIG. 4 described above.
All the order orders of the customer are extracted from the order data 24 of 1. and the illustrated list required for the settlement is displayed). Then, when the customer who makes the individual payment touches and selects the "OK button" in the lower row with his / her finger, the screen is changed to the screen of FIG. 8B.

FIG. 8B shows an example of a screen for selecting one's order order (individual settlement) from the touch panel. If you select your own amount (the amount to be settled) from the list shown,
Foreign taxes and totals are displayed as shown, and a circle is displayed to the right of the selected entry. Then, when the selection of one's own is completed and confirmed and OK, there is the next customer here, so if the user selects the "Next input button" at the bottom,
The screen changes to the screen of (c) of FIG.

FIG. 8C shows an example of a screen for selecting one's own order order from the touch panel (individual settlement). FIG. 9D shows an example of a screen for selecting an individual order from the touch panel (individual settlement). These (c) of FIG.
Since (d) is the same as (a) and (b) of FIG. 8 described above, description thereof will be omitted. Then, when all the members are finished, if the "all members end button" shown in the figure is touched with a finger, the screen transitions to the screen of (e) of FIG.

FIG. 9E shows an example of a screen for selecting one's order order (individual selection) from the touch panel. The screen shown is a screen for requesting confirmation by displaying the individual settlement amount selected by the customer as his or her own settlement amount as shown below.

[0072] ・ Customers ordering a drink bar or cake bar It is 840 yen. ・ Customers ordering a drink bar It is 315 yen.

These are the ones in which a list of individual settlement amounts of the customers who have selected their own portions in FIG. 8 (b) and FIG. 9 (d) is displayed for confirmation. .
Check the list for confirmation, and if OK, touch the OK button in the lower row with your finger to select it and make a payment request (payment data (individual) is sent to the cashier 3 and payment can be made at the cashier 3 ).

Next, the calculation and display of the waiting time at the cash register 3 will be described in detail with reference to FIGS. FIG. 10 shows a flowchart for explaining the operation of the present invention.

In FIG. 10, in S51, the settlement entry is read. In S52, it is determined whether the specified time has elapsed from the first entry. For example, it is determined whether 10 seconds have passed since the first entry. If YES, the process proceeds to S53. In the case of NO, the next entry is read.

In S53, the reading of the entry is closed. In S54, sort processing is performed. This is because the adjustment data entries read in S51 are sorted, for example, in batch, split, or individual priority order, and then sorted in the order of reading time (order of payment request time).
The settlement data (after sorting) shown in (h) of FIG. 4 described above is generated.

In step S55, the waiting time is calculated. this is,
Based on the waiting time set in the time table 26 of (i) of FIG. 4 described above, the waiting time until the payment of each entry is sequentially calculated from the top entry of the payment data after sorting. Further, the waiting time may be calculated by subtracting the time (for example, 1 minute) required for the customer to go from the seat to the cash register 3.

In S56, the waiting time is displayed on the display of the passenger seat. This is the terminal 1 of FIG. 1 installed at the customer's seat.
The waiting time until settlement is displayed on the screen (display) as shown in the lower part of FIG.

In S57, it is determined whether or not the display on the target audience seat is completed. If YES, then end. NO
In the case of, it returns to S55 and repeats. According to the above, the settlement data is sorted and the timetable 26 is sorted in order from the beginning.
By calculating the waiting time with reference to, displaying the waiting time until settlement on the screen of the terminal 1 installed at the customer's seat, and when the customer comes to the waiting time, go to the cash register 3 and make the settlement,
You can calculate the customer's settlement amount in advance by specifying batch, split bill, individual distinction at the seat in advance, and you can quickly settle at the cashier 3,
When it is crowded, the waiting time is displayed on the terminal 1 installed in the seat, and when the waiting time comes, the cashier 3 comes to eliminate the waiting time at the cashier 3, and the payment is made in batch, split and individual order. It becomes possible to determine the priority order and shorten the waiting time of the individual customer at the cashier 3, thereby providing customer service.

FIG. 11 shows a waiting time calculation explanatory diagram of the present invention. Here, an example of calculating the waiting time and displaying the waiting time when the illustrated settlement request is made for three seats No1, No2, No3 will be described in detail.

FIG. 11A shows an example of settlement data.
Here, as shown in the drawing, seats No1, No2, No3
Then, it is assumed that the following settlement data shown in the figure and the settlement method (collective settlement, split bill settlement, individual settlement) are specified.

Seat No. 1 Seat No. 2 Seat No. 3 Settlement method: Individual batch payment Number of people: 2 persons 2 persons 4 persons Settlement time: 19:00:00 19:00:05 19:00:09 Here, settlement data at 10 second intervals If the reading is performed in S51 and S52 of FIG.
No. Since three settlement data of 2 and 3 are read and sorted in the order of batch, split and individual settlement in the sort of S54, there is only one settlement data for each same settlement method.
The waiting time is calculated in the order of 2, 3, 1 as shown in FIG.

FIG. 11B shows an example of waiting time calculation. 19:00:00 Start accepting settlement data entry 19:00:10 Deadline for settlement data entry (No1, No2, No3) 19:00:20 Sort processing start (No1, No2, No3) 19:00:30 Waiting time Calculation 19:00:30 Waiting time is displayed on the passenger seats (see (c) in Fig. 11) 19:01:30 Settlement of seat No. 2 starts 19:02:30 Settlement of seat No. 2 ends 19:02:30 Settlement of seat No3 starts 19:04:30 Settlement of seat No. 3 ends 14:04:30 Settlement of seat No. 1 starts 14:06:30 Settlement of seat No. 1 ends Here, 19:00:00 is 19:00:00, and so on. Is. As for the calculation of each time, as shown in the calculation method using the dotted arrows, the seat numbers No. 2, 3, 1 sorted in FIG. To start.

(1) As shown in (c-2) of FIG. 11 for the customer with seat number No. 2, ・ Please come to the cashier after one minute and wait on the screen of the terminal 1 installed for the customer No. 2. indicate. Then, the customer starts the settlement from 19:01:30 one minute later, and here, since it is collective settlement, N, N (N = N) set in the right timetable 25 is set.
In the case of 2), it is possible to calculate when the settlement is completed in “1 minute” which is the time required for the settlement, so the settlement is finished at 19:02:30.

(2) Similarly, the next passenger seat number following (1)
For customer No. 3, add 1 minute to the payment in (1), and as shown in (c-3) of Fig. 11, ・ Please come to the cashier after two minutes and wait for the customer No. 3 It is displayed on the screen of the installed terminal 1. Then, the customer starts the settlement at 19:02:30 two minutes later, and here, since it is the split bill payment, the split bill, N people (N =
At the time of 4), it can be calculated when the settlement is completed in “2 minutes” which is the time required for the settlement, so the settlement is finished at 19:04:30.

Similarly to (3), the next passenger seat number following (2)
For the customer of No. 1, add 2 minutes to the payment of (2), and as shown in (c-1) of Fig. 11, ・ Please come to the cashier after 4 minutes and wait for the customer No. 1 It is displayed on the screen of the installed terminal 1. Then, the customer starts the settlement from 19:04:30 four minutes later, and since it is the individual settlement here, the individual, N (N = N) set in the timetable 25 on the right side is set.
At the time of 2), it can be calculated when the settlement is completed in “2 minutes”, which is the time required for the settlement, so the settlement is finished at 19:06:30.

FIG. 11C shows a display example of waiting time. The waiting time shown in the figure is at 19:00:30 in FIG. 11B (when waiting time is displayed in the audience), and in (1), (2), and (3) of FIG. 11B, respectively. The calculated waiting time is displayed. FIG. 11C-1 shows the seat N
o. An example of the waiting time displayed in 1 is shown. Here, it is displayed as shown below. Please come to the cash register after 4 minutes. 11C-2 shows the seat number. An example of the waiting time displayed in 2 is shown. Here, it is displayed as shown below. Please come to the cash register after 1 minute. 11 (c-3) shows the seat number. An example of the waiting time displayed in 3 is shown. Here, it is displayed as shown below. Please come to the cash register after 2 minutes.

FIG. 12 shows a layout image diagram of the present invention. This is an image diagram of the in-store layout of a store where the terminal 1 is installed in the seats of customers, in which customers enter and exit through the central entrance, seats are installed on the left and right sides, and the cash register is located near the central entrance. 3 is provided.
Although not shown, the terminals 1 to 12 are installed in the seats No. 1 to No. 12, respectively, and when the customer makes a payment request from the screen of the terminal 1 installed in his seat or the waiting time is displayed. It is possible to go to the cashier 3 and make a payment when it is time to look at it.

[0089]

As described above, according to the present invention,
When the payment method (collective payment, split payment, individual) is specified on the terminal of the seat, the payment amount and the waiting time for payment are presented, so the waiting for payment is eliminated and customer service is improved. It is possible to plan.

[Brief description of drawings]

FIG. 1 is a system configuration diagram of the present invention.

FIG. 2 is a flowchart for explaining the overall operation of the present invention.

FIG. 3 is a detailed operation explanatory flowchart of the present invention.

FIG. 4 is an example of data of the present invention.

FIG. 5 is an example of a screen of the present invention.

FIG. 6 is an example of a screen of the present invention.

FIG. 7 is an example of a screen of the present invention.

FIG. 8 is a screen example of the present invention.

FIG. 9 is an example of a screen of the present invention.

FIG. 10 is a flowchart for explaining the operation of the present invention (waiting time)
Is.

FIG. 11 is an explanatory diagram of waiting time calculation according to the present invention.

FIG. 12 is an example of an in-store layout image diagram of the present invention.

[Explanation of symbols]

1: Terminal (seat) 11: Touch panel 12: Settlement data 2: Management server 21: Settlement management program 22: Order data extraction means 23: cashier waiting time calculation means 24: Order data 25: Settlement data 26: Timetable 3: Cash register accounting 31: Settlement data 32: Cashier 4: Terminal (kitchen) 5: Handy

Claims (8)

[Claims] 1. A means for calculating a payment waiting time at a cashier based on a customer's order contents, the number of people, and a payment method designated as necessary in a payment program for payment of a customer, and the above calculation. A settlement program that causes a computer to function as a means of presenting the waiting time that has been given to the customer. 2. The settlement program according to claim 1, wherein the computer is caused to function as a means for presenting the waiting time presented to the customer in consideration of the time until the customer reaches the cash register. 3. In a settlement program for settlement of a customer, a means for displaying the order details of the customer based on the order data ordered by the customer for confirmation and inputting the number of persons, and the confirmed content and the entered information. A settlement program for causing a computer to function as a means for presenting the settlement amount of the customer based on the number of customers and a means for transferring the presented contents to a cash register. 4. The settlement program according to claim 3, which causes a computer to function as a means for inputting a settlement method when inputting the number of persons and presenting the settlement amount of the customer corresponding to the settlement method. . 5. A settlement program for causing each computer according to any one of claims 1 to 4 to function on a computer in a terminal provided at a customer table. 6. A settlement device for settlement of a customer, a means for displaying and confirming an order content of the customer based on order data ordered by the customer, and inputting the number of persons, and the confirmed content and the input. A settlement device having means for presenting the settlement amount of the customer based on the number of customers and means for transferring the presented contents to a cash register. 7. The settlement apparatus according to claim 6, further comprising means for inputting a settlement method when the number of persons is entered and presenting the settlement amount of the customer corresponding to the settlement method. 8. A means for calculating the waiting time for the settlement at the cashier based on the confirmed contents, the number of persons, and if necessary, the settlement method, and means for presenting the calculated waiting time to the customer. The settlement device according to claim 6 or 7, further comprising: