JP2003108653A - Service system, information processing server device, service provider terminal equipment, service method and its program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To efficiently provide a service by preventing any wasteful dispatch in carrying out a service requiring dispatch to each house. SOLUTION: A service system is provided with information terminal equipment 2 having an information collecting part 21 for collecting information related with equipment, an information processing service device 3 for communicating with the information terminal equipment 2, and a service provider terminal equipment 4 for communicating with the information processing server device 3. The information processing server device 3 is provided with a specific information deciding part 32 for deciding whether or not information received from the information terminal equipment 2 is specific information requiring the dispatch of a service provider and a transmitting part 23 for transmitting information requesting the dispatch of the service staff to the service provider terminal equipment 4 when it is decided that the information is the specific information by the specific information deciding part 32.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a system and the like used when a service provider provides a service requiring dispatch to each home.

[0002]

2. Description of the Related Art In recent years, in order to carry out maintenance and management of household appliances such as gas, information of a gas meter is once transmitted to an information terminal device provided in a home and transferred from this information terminal device to an information processing server device. Such a system has been proposed. In such a system, for example, when information such as a meter reading value or gas leak is received from a gas meter, the information terminal device side transmits the information to the information processing server device via a communication line. .

Further, in order to promote the use of such equipment, various services have been provided using the information terminal device. For example, in addition to the information terminal device and the information processing server device, a service agent terminal device installed at a service agent such as an LPG dealer, a gas equipment repair company, a taxi agent, or a hospital is referred to as the information processing server apparatus. It constructs a network by communication, and actually dispatches to the home in response to a request from a user's information terminal device to repair a gas pipe and provide a service for a doctor to visit.

[0004]

However, among the information transmitted from each household, there are information that needs to be dispatched by a service provider and that can be processed even if the service provider does not have to be dispatched. . For example, the information terminal device may be equipped with a button named "emergency". In this case, the emergency button is a button to be pressed when the resident of each household falls into a poor physical condition and urgently desires to visit a doctor or the like. Therefore, when this emergency button is pressed, it is necessary to dispatch a service provider such as a doctor. On the other hand, as described above, the information terminal device may receive alarm information from equipment such as a gas meter. For example, the gas meter has a function of shutting off the gas in consideration of safety when the gas appliance in each home is continuously used for a predetermined time or longer. This is called continuous use time cutoff, and the gas meter outputs a message to that effect to the information terminal device as communication data. On the other hand, the gas meter outputs, to the information terminal device, as communication data, a message indicating that “continuous use time cutoff will be made in 5 minutes” before a predetermined time, for example, 5 minutes before execution of continuous use time cutoff. This is called continuous use time notice. Conventionally, when a notice of continuous use time or interruption of continuous use time occurs, the service provider has been to a house where the event has occurred, and a maintenance staff visits the house to deal with it. In addition, if the maintenance personnel decide that it is not necessary to go directly to the home, a method of explaining the coping method by telephone contact etc. can be considered, but the explanation of coping with the gas equipment, gas meter, etc. is not explained to general users. It was difficult and the maintenance staff had to go to the home after all. This is because it was not possible to determine the necessity of dispatch due to the complicated method of handling the event. This is very wasteful because the service provider has to go to each household one by one even when it is not necessary, despite the fact that the network has been constructed and automated to pursue convenience. It was

Therefore, the present invention has been made in view of the above problems, and an object thereof is to select information sent from an information terminal device and to provide an efficient service.

[0006]

In order to solve such a problem, the present invention once absorbs the situation on the user side from the information terminal device to the information processing server device, and the circumstances of the information processing server device. By selecting whether or not a dispatch is necessary according to the above, it is possible to reduce unnecessary dispatch. Further, by grasping the situation on the information processing server device side, it is possible to promptly determine what kind of action should be taken in response to various situations, and it is possible to quickly respond to an abnormal situation and enhance the safety of the user. I am trying.

As a specific embodiment, the information processing server device distributes the information received from the information terminal device to the service provider terminal device according to the content, and the service provider terminal device receiving the information is dispatched. You may judge the necessity of.

[0008] In addition, the information processing server device or the service provider terminal device charges the specific information, so that the service provider has to be unnecessarily dispatched, such as the user unnecessarily pressing an emergency button. It is possible to prevent a situation, and it is possible to perform an appropriate charge according to the circumstances of the information transmitted from the information terminal device.

Further, when it is determined that the information is other than the specific information, if necessary, for example, it is determined that it is necessary to explain the processing procedure or situation corresponding to the abnormality information to the user to the information terminal device. It is also conceivable to notify the user of the correspondence and the explanation of the situation.

As a result, the user can save the time waiting for the dispatch of the service provider, and by guiding the user to handle the matters that the user can process, the dangerous situation can be solved promptly, and For those that do not require any processing, the user is informed of the situation to eliminate the anxiety.

[0011]

BEST MODE FOR CARRYING OUT THE INVENTION An embodiment of the present invention will be described below with reference to the drawings.

The system of the present embodiment shown in FIG. 1 and FIG. 2 is for performing a household appliance management service, for example, a gas management service for managing appliances related to gas installed in each household. The purpose of this is to provide a service in which a specialized service provider is dispatched to each home according to an abnormal situation that occurs in the home.

In addition, the present system connects the meter 1 which is a device to be managed and the information terminal device 2 by a wireless transmission line, and installs the information terminal device 2 installed in each home and the information center side. By connecting the information processing server device 3 and the service provider terminal device 4 installed on the service provider side that is actually dispatched to each home by an information communication network such as the Internet network. , Device information relating to the meter 1, for example, abnormal information indicating that an abnormal situation has occurred, and meter reading information are transmitted to the information center side where the information processing server device 3 is installed so that various services can be performed. ing. I am able to do it. The meter 1 and the information terminal device 2 may be connected not only wirelessly but also by wire, or information may be exchanged by using a data storage medium such as a magnetic card.

The present system will be described in detail below.

The meter 1 installed in each home or an apartment house is a so-called microcomputer meter, and not only has an automatic meter reading of gas usage, but also has a function of automatically shutting off the gas on-off valve when an abnormality such as a gas leak occurs. Also prepare. In particular,
As shown in FIG. 2, at least a gas pipe 12 having a gas opening / closing valve 11, an actuator 13 for the gas opening / closing valve, a gas automatic shutoff mechanism 14, and an automatic meter reading mechanism 15 are provided inside. The automatic gas shutoff mechanism 14 has a function algorithm for automatically closing the gas opening / closing valve 11 when an abnormality such as a gas leak is detected.
Is capable of performing meter reading by utilizing the flow rate of gas flowing through the internal gas pipe 12, converting the meter into electrical data and outputting the data to perform meter reading. The meter 1 is provided with necessary hardware resources such as a CPU 1a, a memory 1b, and a wireless terminal 1c as shown in FIG. 3 in order to send at least meter reading information and abnormal information at the time of gas leak. The wireless terminal 1c is installed within an effective transmission distance capable of wirelessly communicating with the wireless terminal 2e of the information terminal device 2 described below.

The information terminal device 2 is installed in a home (preferably near the kitchen) and has a CPU 2a shown in FIG.
In addition to the memory 2b and the external storage device 2c, the display 2
d, wireless terminal 2e, communication interface 2f,
It is equipped with hardware resources such as
b, a program to be executed by the CPU 2a is stored in advance in the storage area of the external storage device 2c. Then, they cooperate to function as the information collection unit 21, the transmission data creation unit 22, the transmission / reception unit 23, the reception data determination unit 24, the notification unit 25, and the operation unit 26 illustrated in FIG. 2.

The information collecting unit 21 transmits abnormality information, meter reading information, etc. wirelessly transmitted from the gas automatic shutoff mechanism 14 and the automatic meter reading mechanism 15 of the meter 1 via the wireless terminal 2e connected to the information terminal device 2. The CPU 2a temporarily fetches the information, and at least holds the information in a predetermined storage area set in the memory 2b or the external storage device 2c. Further, it has a function of discriminating collected information, and creates data including contents of various collected information.

The transmission data creation unit 22 has a data creation program in an appropriate storage area such as the memory 2b or the external storage device 2c, and when a predetermined event occurs, the CPU 2a starts it. As a result, the data creation program is read from the storage area, and the information to be transmitted to the information processing server device 3 is created according to the program. The event is treated as the occurrence of the meter reading result data when the time should be sent regularly, and when the time comes, when an abnormal situation such as gas leak from the meter occurs It's time. Furthermore,
An operation unit 2 which is described later by the user to receive various services
This also includes the case where an operation such as pressing the emergency button using 6 is performed.

The transmission / reception unit 23 transmits / receives data to / from the information processing server device 3 by establishing a direct dial-up connection via the NCU and the telephone line network, or by establishing a connection via the Internet line network. It can be in a state of performing.

The reception data judgment unit 24 judges the type of data transmitted from the information processing server device 3 and received by the transmission / reception unit 23 according to the data identifier attached to the data, and performs processing. In the data received in the present embodiment, information sent from the information processing server device 3, for example, a countermeasure that the user actually takes in response to an abnormal situation that has occurred, such as a safety check, or a countermeasure that describes the current situation. It includes instruction information and an emergency shutoff command for shutting off the gas tap from the center side in an emergency. Specifically, a data identifier and a processing command corresponding thereto are paired and stored in a predetermined storage area. When the CPU 2a receives data, the processing command corresponding to the data identifier is extracted and executed. That is, if it is handling instruction information or the like, a display command is output to the notification unit 25, and if it is an emergency shutoff command, a shutoff command is output to the automatic gas shutoff mechanism 14 of the meter 1.

The notification unit 25 is mainly composed of a display 2d made of liquid crystal or the like, and displays a corresponding screen when the coping instruction information or the like transmitted from the information processing server device 3 is input. To do.

The operation unit 26 is the user interface 2
It realizes the input waiting state through the emergency button, cross-shaped cursor button, and touch panel that compose d.
When the user inputs various information to receive various services, a notification command for notifying the content is output to the notification unit 25 according to the operation.

On the other hand, as shown in FIG. 4, the information processing server device 3 includes hardware resources such as a CPU 3a, a memory 3b, a communication interface 3c, and an external storage device 3d, and the CPU 3a executes the data in an appropriate storage area. The program to be stored is stored in advance. Then, in cooperation with each other, the transmission / reception unit 31 and the reception data determination unit 3 shown in FIG.
2. It functions as a data storage unit 33 that stores various information, a transmission data creation unit 34, and a charging unit 35.

The transmission / reception unit 31 receives a TCP / IP connection from the Internet network, or N
When a direct dial-up connection is established via the CU and the telephone line network, transmission and reception can be performed between the information terminal device 2 and the service provider terminal device 4.

The received data judgment unit 32 is used by the information terminal device 2
The contents and processing of the data received from are determined by the data identifier attached to the data. The reception data of the present embodiment includes, for example, abnormality information indicating the abnormal situation of the meter 1 transmitted from the information terminal device 2, meter reading information, and the like.

More specifically, an information content DB 33a described later
The data identifier and the information content corresponding to the data identifier are stored as a pair, and the reception data determination unit 32 reads the information content by the data identifier of the received data,
The transmission data creating unit 34 has a function of determining whether the information is specific information that should be requested to be dispatched or information that should be notified to the information processing terminal device 2 according to the information content, and selecting a service provider. The information terminal device 2 or the service provider terminal device 4 is made to generate transmission data, and this is transmitted from the transmission / reception unit 31 via the telephone line network or the like to the information terminal device 2
Etc., and stores information in various DBs 34 as needed.

The data storage unit 33 forms various DBs such as the information content DB 33a (database) shown in FIGS. 5 to 7, the user management DB 33b of the information terminal device, and the service provider DB 33c to store various data. .

As shown in FIG. 5, the information content DB 33a is associated with a data identifier, and is the information content thereof, for example, abnormal information indicating an abnormal situation, or other meter reading information. It stores whether or not the specific information requires the information, whether or not to notify the information, the content of the notification, and the like.

User management DB 3 for managing user information
As shown in FIG. 6, 3b is individual information for identifying an information processing terminal that transmits information, that is, a terminal number,
In addition to device information such as address, name, telephone number, meter, gas pipe, etc., the user can obtain the date and time when the service was performed, the service content for specific information, billing information such as the name of the service provider, meter reading date and meter reading information, etc. It manages each.

As shown in FIG. 7, the service provider DB 33c stores information about a specialized service provider who is dispatched to each home to actually provide services, such as an LPG shop. Individual information for identifying each service provider, that is, a terminal number, an address, a service provider name, a password, a telephone number, and a service content of handling are managed and stored for each service provider. In addition, in addition to the charging information, that is, the date and time when the service is performed, the service content, the user information, and the fee charged each time the service provider sends the information requesting the mobilization to the service provider terminal device 4, etc. It is managed and stored for each.

The transmission data creation unit 34 has a data creation program in an appropriate storage area such as the memory 3b or the external storage device 3c, and when a predetermined processing command is executed, the CPU 3a executes it. As a start condition, a data creation program is read from the storage area, and information to be sent to the information terminal device 2 or the service provider terminal device 4 is created according to this program.

The charging unit 35 has a charging calculation program in an appropriate storage area such as the memory 3b or the external storage device 3c,
In addition to the fee paid by the user for the service provided by the service provider, the server has a function of charging a fee to be collected as a margin, and a predetermined charging method, for example, a flat rate system for one transmission of specific information or Calculation is performed according to a billing method such as billing using a law or varying the billing amount according to the content of the specific information, and then performing the user DB or the service provider DB 33c.
On the other hand, it has a function of storing the current service content, date and time, user destination, charging fee, and the like.

The service provider terminal device 4 is installed on the service provider side that performs each service, for example, at an LPG shop, and as shown in FIG. 8, in addition to the CPU 4a, the memory 4b, and the external storage device 4c. , Display 4d,
It has hardware resources such as the communication interface 4e, and the programs to be executed by the CPU 4a are stored in advance in the storage areas of the memory 4b and the external storage device 4c as appropriate. Then, they cooperate to function as the transmitting / receiving unit 41, the received data determination unit 42, and the notification unit 43 shown in FIG.

The transmission / reception unit 41 connects the service provider terminal device 4 to either the internet line network or the telephone line network to realize a state in which data can be transmitted / received to / from the information processing server device 3.

The reception data judgment unit 42 judges the information content based on the data identifier attached to the data transmitted from the information processing server device 3 and received by the transmission / reception unit 41, and performs the processing. In the data received in the present embodiment, the dispatch request information, that is, the content of the service requested from the information terminal device 2, the status of each household that needs the service, the address information, etc. It contains the information necessary to dispatch to each home and provide services. Specifically, a data identifier and a processing command corresponding thereto are paired and stored in a predetermined storage area, and when the CPU 2a receives data, the processing command corresponding to the data identifier is taken out and executed. A display command is output to the notification unit 43 for the dispatch request information.

The notification unit 43 is mainly composed of a display 2d made of liquid crystal or the like, and when receiving the dispatch request information from the information processing server device 3, displays a screen corresponding to the information content.

FIG. 9 and FIG. 10 are flowcharts showing the outline of the processing executed when the system operates.
The contents of this system will be described below with reference to this flowchart.

First, the information terminal device 2 includes the information collecting unit 21.
Information about various event occurrences is collected using the or operation unit 26. Specifically, since the meter 1 continued to use the gas for a long time, in consideration of safety, a notice of cutoff of the flow rate of the gas (preliminary notice of continuous use time) was issued and the gas on-off valve 11 was automatically shut off accordingly. If a call is made to the effect that the operation has been continued (interruption of the continuous use time), and if the meter reading information is regularly listed, or if the user presses the emergency button provided on the operation unit 26, the physical condition abnormality information is notified. There are cases. (Step S1). When the information terminal device 2 receives the abnormality information or the like, it uses the transmission data creation unit 22 to
Data including the content of the abnormal call and individual identification information such as a terminal number is created, and the abnormal information and the like are transmitted to the information processing server device 3 using the Internet line or the like (step S2).

The information processing server device 3 that has received the information from the information terminal device 2 uses the received data judgment unit 32 to judge the received information and perform processing according to its contents (step S3). This will be described below with reference to FIG.

First, it is determined whether the information received from the information terminal device 2 is abnormal information such as pressing of an emergency button or gas shutoff, or other meter reading information (step S3).
0) If the information is meter reading information, the meter reading content is stored in the user management DB 33b (step S31).

On the other hand, when it is determined that the abnormality information is the abnormality information, it is further determined whether or not the abnormality information is the specific information that requires the dispatch of the service provider (step S32). Specifically, it is judged that the information that requires the dispatch of a service provider such as an LPG dealer immediately, such as pressing the emergency button, is specific information. As described above, safety is already secured, and items that can be processed by the user themselves are not judged as specific information.

If it is the specific information (step S32: Yes), an optimum service provider to which the dispatch request information is transmitted is selected in order to provide the optimum service for the specific information (step S37). . In other words, first, the user's address or the like is called from the user DB from the terminal number or the like of the information terminal device 2 that has transmitted the specific information, and the handling service, address, or the like is read from the service provider DB 33c, and the distance to the user, The optimal service provider is selected in consideration of services and the like that match the specific information.

Then, using the transmission data creating section 34,
The dispatch request information including the address of the home where the information terminal device 2 which has transmitted the specific information is installed, the information indicating the content of the abnormal situation, the required service content, the transmission date and time, etc. is created. At first glance, the service provider side grasps the situation on the user side, and transmits the dispatch request information capable of preparing the dispatch to the selected service provider terminal device 4 (step S34).

When it is determined that the information is the specific information (step S34: Yes), the selected service provider is charged (step S35). In the charging process, the service provider DB 33c and the user management DB 33b are stored in the service provider DB 33c and the user management DB 33 by using the charging unit 35, the current service content, date and time, user destination, charging fee and the like. As a charging method at that time, a fixed amount system or a fixed amount system may be used for one transmission of the specific information, or the charging amount may be changed according to the content of the specific information.

Further, with respect to the abnormality information transmitted from the information terminal device 2, it is determined whether or not it is necessary to notify the information terminal device 2 of the situation or the like according to the abnormality information (step S36). Then, it is determined that it is necessary to notify the user of the processing procedure for the abnormal situation and the information corresponding to each situation for notifying the current situation (step S36:
Yes), and causes the transmission data generation unit 34 to generate information to that effect and transmits the information to the information terminal device 2 (step S3).
7). To be more specific, information such as "preliminary notice of continuous use time" is not treated as specific information even if an abnormal situation has occurred, and since the service provider is not dispatched, "stop using gas appliances" as necessary. In addition to the processing procedure such as "Please do", the content of notification that notifies the user of the situation such as the situation where the gas supply is stopped is transmitted. Of course, even when it is determined that the information is specific information such as "emergency button press", there is a case where a notification such as "I will rush soon, please wait for a while" is required to notify the situation. In addition, in the case of "small leak detection" in which gas leaks within a safe range, it is not necessary to notify the user, so no notification is given. Furthermore, although the service provider dispatches the cylinder as specific information such as "Cylinder exchange" to exchange the cylinder, it is an event that the user cannot process even if he / she informs the user. to decide. Although not shown, the processes of S32 to S35 and S36 to S37 may be performed in a different order.

Then, the coping instruction information is sent and received by the transmitting / receiving unit 2
The information terminal device 2 received in step 3 analyzes using the received data determination part 24, and reports the received handling instruction information in the notification part 2
No. 5 is displayed (step S5).

On the other hand, the service provider terminal device which has received the dispatch request information from the information processing server device 3 from the transmission / reception unit 41, analyzes it using the received data judgment unit 42, and displays the received dispatch request information on the notification unit 43. Yes (Step S
4).

By constructing the service system as described above,
The information processing server device 3 once collects the situation on the user side from the information terminal device 2, and the information processing server device 3 determines whether or not a dispatch is necessary according to each situation, thereby avoiding unnecessary dispatch of the service provider. Can be reduced.
Further, by grasping the situation on the side of the information processing server device 3, it is possible to promptly determine what kind of action should be taken in response to various situations, and it is possible to quickly respond to an abnormal situation and enhance the safety of the user. I am able to do it.

Further, since the information terminal device 2 always collects information on daily appliances such as a gas meter and transmits it to the information processing server device 3 side, the situation actually occurring at home is automatically transmitted from the service center side. It becomes possible to grasp the information, and the information can be distinguished accurately and quickly.

In addition, the information processing server device 3 charges the specific information, thereby preventing a situation in which the service provider has to be unnecessarily dispatched, such as the user pressing the emergency button unnecessarily. Moreover, it is possible to perform appropriate charging according to the circumstances of the information transmitted from the information terminal device.

Further, when it is determined that the information is other than the specific information, the information terminal device 2 is informed of the correspondence of the user and the explanation of the situation as necessary, so that the user waits for the dispatch of the service provider. Concerning matters that can be processed by the user, by guiding the user to be able to process, dangerous situations can be quickly resolved,
For those that do not require any processing, we inform them of the circumstances to eliminate anxiety.

The specific structure of each part is not limited to the above-described embodiment, but various modifications can be made without departing from the spirit of the present invention.

In the above-mentioned embodiment, the meter is taken as the equipment to which the invention is applied, but as the equipment, a water heater, a gas heater, an independent gas switch, or the like may be applied. Alternatively, it may be used for maintenance of water-related equipment such as water and electricity in addition to gas. Further, in the present embodiment, the abnormality information from the meter 1 displayed on the information terminal device 2, the content of the countermeasure when the emergency button is pressed, and the handling instruction information that describes the current situation are determined by the information processing server device 3. However, the information terminal device 2
The configuration may be such that the device itself performs an operation such as display according to the occurrence of an event. In that case, the information terminal device 2 is configured to have the determination function of the reception data determination unit 32 included in the information processing server device 3 and the notification information unit of the information content DB 33a.

In addition to the daily life equipment related service, a medical service for dispatching a doctor or the like, a taxi delivery service, etc. may be provided as needed.

Further, in the present embodiment, the information processing server device 3 judges whether or not the information received from the information terminal device 2 is the specific information that needs to be dispatched. You may decide whether or not you need to be dispatched. Specifically, the information processing server device 3 is provided with a distribution determination unit for distributing service providers, and for example, the nearest service provider is determined from the address of the user and the address of the service provider, and information is distributed and selected. The information received from the information terminal device 2 is transmitted to the service provider terminal device 4. Then, the service provider terminal device 4 that has received the information determines the necessity of dispatch.

In addition, in the present embodiment, the information processing server device 3 charges the bill, but a billing unit may be provided on the service provider terminal device 4 side to bill the specific information.

[0057]

EFFECTS OF THE INVENTION Since the present invention has the above-described structure, the information processing terminal device is used to determine whether the information received from the information terminal device requires the mobilization of the service company, and thus the waste of the service company is lost. It is possible to reduce unnecessary dispatch. Further, by grasping the user's situation on the information processing server side, it is possible to promptly decide what kind of action should be taken in response to various situations, and to quickly respond to an abnormal situation to improve the safety of the user. You can

[Brief description of drawings]

FIG. 1 is a conceptual diagram of a system according to an embodiment of the present invention.

FIG. 2 is a functional block diagram of the same embodiment.

FIG. 3 is a diagram showing hardware resources of a meter and an information terminal device used in the same embodiment.

FIG. 4 is a diagram showing hardware resources of an information processing server device used in the embodiment.

FIG. 5 is a memory map of an information content DB provided in the information processing server device used in the embodiment.

FIG. 6 is a memory map of a user management DB provided in the information processing server device used in the embodiment.

FIG. 7 is a memory map of a service provider DB provided in the information processing server device used in the embodiment.

FIG. 8 is a diagram showing hardware resources of a service provider terminal device used in the embodiment.

FIG. 9 is an exemplary diagram showing a processing procedure of the system according to the embodiment.

FIG. 10 is an exemplary view showing a processing procedure of the system according to the embodiment.

[Explanation of symbols]

1 ... Equipment (meter) 2 ... Information terminal device 3 ... Information processing server device 4 ... Service agent terminal device 31 ... Transmission unit (transmission / reception unit) 32 ... Specific information determination unit (received data determination unit) 33 ... Billing unit

Front page continuation (51) Int.Cl. ⁷ Identification code FI theme code (reference) G08B 25/10 G08B 25/10 Z H04M 11/00 301 H04M 11/00 301 (72) Inventor Toshihiko Yasui Kadoma City, Osaka Prefecture Daiji Kadoma 1006 Matsushita Electric Industrial Co., Ltd. (72) Inventor Yasuhiro Ban Kadoma City, Osaka 1006 Kadoma Matsushita Electric Industrial Co., Ltd. (72) Inventor Yoshiaki Watanabe Daido Kadoma, Osaka 1006 Matsushita Electric Industrial Co., Ltd. Inside the company (72) Masatoshi Shira 1006 Kadoma, Kadoma-shi, Osaka Prefecture Matsushita Electric Industrial Co., Ltd. (72) Inventor Kiichi Kubo 1006 Kadoma, Kadoma-shi, Osaka Matsushita Electric Industrial Co., Ltd. 5C087 AA02 AA03 AA24 BB12 BB20 BB65 BB74 DD07 DD08 DD24 EE05 EE14 FF01 FF02 FF04 FF16 FF19 GG07 GG12 GG67 5K101 KK13 LL02 MM07

Claims (13)

[Claims] Claim: What is claimed is: 1. An information terminal device comprising an information collecting unit for collecting information about equipment, an information processing server device communicating with the information terminal device, and communication between the information processing server device. A service system including a service provider terminal device for determining whether the information received from the information terminal device is specific information that requires the dispatch of the service provider to the information processing server device. A service system provided with an information judging unit and a transmitting unit for transmitting information requesting dispatch to a service provider terminal device when the specific information judging unit judges that the information is the specific information. 2. An information terminal device having an information collecting unit for collecting information about equipment, an information processing server device communicating with the information terminal device, and communication with the information processing server device. And a distribution determination unit that determines the destination service provider terminal device that transmits the information received from the information terminal device to the information processing server device, and the distribution determination unit. A transmission unit that transmits information received from the information terminal device to the service provider terminal device determined by the unit, and determines whether the information is specific information that requires dispatch to the service provider terminal device. A service system comprising a specific information judging section. 3. Information processing for communication between an information terminal device equipped with an information collecting unit for collecting information about equipment and a service provider terminal device installed on the side of a service provider who dispatches to a home and provides services. A specific information determining unit that determines whether the information received from the information terminal device is specific information that requires the dispatch of a service provider, and the specific information is determined by the specific information determining unit. An information processing server device comprising: a transmission unit that transmits information requesting dispatch to the service provider terminal device when the information is determined. 4. Information processing for communication between an information terminal device equipped with an information collecting unit for collecting information about equipment and a service provider terminal device installed on the side of a service provider who dispatches to a home and provides services. A server device, wherein the information processing server device includes a distribution determination unit that determines a destination service provider terminal device that transmits information received from the information terminal device, and a service provider terminal device that is determined by the distribution determination unit. An information processing server device, comprising: a transmitting unit that transmits information received from the information terminal device. 5. The information processing server device according to claim 3, wherein the information processing server device includes a charging unit that performs information processing for charging the specific information. 6. When the information received from the information terminal device is information other than the specific information, the information terminal device is informed of the corresponding content for the received information as necessary. Item 6. The information processing server device according to any one of items 3 to 5. 7. A service agent terminal installed on the side of a service agent who is connected to an information processing server apparatus that communicates with an information terminal apparatus that has an information collecting unit for collecting information about devices, and is installed on the side of a service agent who dispatches to a home and provides services. The device is a device that receives information transmitted from the information terminal device via the information processing server device, and the information received by the receiving device is specific information that requires the dispatch of a service provider. A service provider terminal device, comprising: a specific information determining unit that determines whether or not the output is performed, and an output unit that outputs a result determined by the specific information determining unit. 8. The service provider terminal device according to claim 7, further comprising a billing unit that performs information processing for billing the specific information. 9. When the information received from the information processing server device is information other than the specific information, the information terminal device is informed of the corresponding content for the received information as necessary. The service provider terminal device according to claim 7. 10. Information processing for communication between an information terminal device equipped with an information collecting unit for collecting information about equipment and a service provider terminal device installed on the side of a service provider who dispatches to a home and provides services. The server device determines that the information received from the information terminal device is specific information by the specific information determination step of determining whether or not the specific information requires the dispatch of a service provider, and the specific information determination step. And a transmitting step of transmitting the information requesting dispatch to the service provider terminal device. 11. Information processing for communication between an information terminal device provided with an information collecting unit for collecting information about equipment and a service provider terminal device installed on the side of a service provider who dispatches to a home and provides services. A server device, a distribution determination step of distributing the information received from the information terminal device to a service provider terminal device; a transmission step of transmitting the received information to the service provider terminal device distributed by the information processing server device; It is characterized in that the distributed service provider terminal device comprises a specific information determination step of determining whether or not the specific information requires dispatch of the service provider, and an output step of outputting the determination result. Service method. 12. A program for causing a computer to function as all or a part of the means of the information processing server device according to claim 3. 13. A program for causing a computer to function as all or a part of the means of the service provider terminal device according to any one of claims 7 to 9.