JP2003067476A - Remote consultation system, server and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an efficient and highly convenient remote consultation service between a consulter person seeking advice a consultant who are distant from each other. SOLUTION: A person seeking advice browses through IP network the fill-out format that the consultant has prepared beforehand to facilitate summarizing of consultation contents by the advice seeker. After filling in the consultation contents in accordance with the format, the advice seeker then requests registration to a server. The server stores the consultation contents in a data storage area, while creating a file corresponding to the advice seeker. The consultant browses the consultation contents, prepares an answer, and stores the answer in the file. The server transmits the answer stored in the file to the advice seeker, performing the process of charging the advice seeker for the answer transmitted.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention is used in a communication system in which a consultant consults with a consultant at a remote place through a computer terminal and a network. In particular,
The present invention relates to service providing technology using the Internet.

[0002]

2. Description of the Related Art Conventionally, when a counselor makes a counsel to a counselor at a remote place, the counselor uses a telephone, a facsimile, or an electronic mail. Here, legal consultation will be taken as an example.

[0003] The consultant confirms the contact information of the law firm who is the consultant by examining the telephone directory, publications, etc.,
Contact the person being consulted. At this time, the consultant often first introduces a free legal counseling center set up by the local government or the like closest to the counselor. The main reasons are that the contents of the consultation cannot be accurately grasped by telephone in many cases, and that it is difficult to collect the consultation fee.

[0004]

[Problems to be Solved by the Invention] The free legal counseling offices established by such local governments have many restrictions on the consultation time, and even if they wish to consult with the same person more than once. In many cases, the person being consulted is in a shift system, and it is often the case that consultation cannot be performed according to the wishes of the person being consulted.

Further, it is difficult for the consultant to go out even at the nearest place, and there are cases where he cannot receive the consultation. For example, when the counselor is a victim of a traffic accident, it is difficult to go out due to an injury, and it is desirable to be able to consult with a counselor at a remote place while staying at home or in a hospital.

[0006] The present invention has been made against such a background, and realizes a remote consultation service which is efficient and convenient between a consultant and a consultant who are in remote places from each other. The purpose is to provide a remote counseling system.

[0007]

A first aspect of the present invention is a remote consultation system. A feature of the present invention is that a server of a consulted person connected to an IP network is provided, and this server is provided. Is provided with a data storage area that can be browsed by a plurality of consultants via the IP network, and a part of the data storage area is a consultation content for the counselor to consult with the counselee. A writing format is stored, and the server accepts registration of the consultation content written in the consultation content writing format by the consultant, and, in response to this acceptance, supports the consultant in the data storage area. Means for creating a file in the file, means for storing the answer to the consulted person in the file in the file, and means for transmitting the answer stored in the file to the consultant. It is in place with a door.

That is, in order for the counselor to easily organize the counseling contents, the counselor creates a counseling content writing format in advance, and the counselor can browse it through the IP network. When the consultant writes the consultation content according to this format and then issues a registration request to the server, the server stores the consultation content in the data storage area. At this time, a file is created for the consultant. This file stores the consultation content registered by the counselor, and the counselor browses the consultation content to create an answer, and stores the answer in the file. The server sends the consultant the answer stored in the file.
It should be noted that this file should not be viewable by anyone other than the consultant and the consultant who have been successfully authenticated.

[0009] Further, it is desirable to provide a means for executing a billing process for the consultant when the answer is transmitted to the consultant by the transmitting means.

As a result, the person to be consulted can reply to the counselor's consultation and obtain a proper reward. As the billing process, for example, the consulted person can make a contract with an ISP (Internet Service Provider) to which the consultant subscribes in advance and collect the consultation fee in addition to the usage fee of the ISP.

[0011] For example, the consultation content writing format is a consultation content writing format regarding a traffic accident settlement, and the data storage area includes public data freely viewed by the consultant and the consultant. Confidential data that can be viewed by the consultant and the consultant who are authenticated are stored, and as the public data, medical expense calculation data, property damage damage calculation data, lost profit calculation data,
Data for calculating the amenity fee may be stored, and as the confidential data, consultation content data, answer content data, and billing data may be stored.

As a result, it is possible to realize a highly efficient and convenient remote consultation service between a consultant and a counselor who are in remote locations.

A second aspect of the present invention is a server, which is characterized by providing a data storage area which is connected to an IP network and which can be browsed by a plurality of consultants via the IP network. A consultation content writing format for the counselor to consult with the counselor is stored in a part of the data storage area, and the counselor writes in the consultation content writing format. Means for accepting registration of consultation content, means for creating a file corresponding to the consultant in the data storage area in response to the acceptance, and means for storing an answer to the consultation content of the consulted person in the file , Means for transmitting the answer stored in the file to the consultant.

Further, it is desirable to include means for executing a billing process for the consultant when the answer is transmitted to the consultant by the transmitting means.

A third aspect of the present invention is a program, which is characterized by being installed in an information processing apparatus so that the information processing apparatus can be used by a consultant who is connected to an IP network. As a function corresponding to the server, a function of securing a data storage area that can be browsed by a plurality of consultants via the IP network is realized, and a part of this data storage area is provided by the counselor to the consultant. A consultation content writing format for conducting a consultation is stored, a function for accepting registration of the consultation content written in the consultation content writing format by the consultant, and the data storage area in the data storage area in response to the registration. A function for creating a file for the consultant, a function for storing the answer to the consultation content of the consulted person in the file, and a function for storing the answer in the file There is to be realized and a function of transmitting the answer to the Question.

Further, it is desirable to realize a function of executing a billing process for the consultant when the answer is transmitted to the consultant by the transmitting function.

The program of the present invention can be recorded in a recording medium readable by the information processing apparatus, and the recording medium can install the program of the present invention in the information processing apparatus. Alternatively, the program of the present invention can be installed by the information processing apparatus downloading the program of the present invention from a server holding the program of the present invention via a network.

[0018]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described with reference to FIGS. FIG. 1 is an overall configuration diagram of a remote consultation system according to an embodiment of the present invention. FIG. 2 is a diagram showing a consultation content writing format according to the embodiment of the present invention. FIG. 3 is a diagram showing reply contents in the embodiment of the present invention. FIG. 4 is a diagram showing a database structure of the server according to the embodiment of the present invention.

The present invention is a remote consultation system. The feature of the present invention is that, as shown in FIG. 1, a server S of the person A to be consulted connected to the Internet I, which is an IP network, is provided. This server S is provided with a data storage area that can be browsed by a plurality of consultants U1 to Un via the Internet I, and a part of this data storage area is, as shown in FIG. A consultation content writing format for Un to consult the person A to be consulted is stored, and the server S accepts registration of the consultation content written in the consultation content writing format by the consultants U1 to Un, and Upon receipt, the consultants U1 to U in the data storage area
It is provided with a file management unit F that creates a file corresponding to n, stores the answer to the consultation content of the person A to be consulted in the file, and transmits the answer stored in the file to the consultant. .

Consultants U1 to Un by the file management unit F
When transmitting the answer to the consultant U1 to Un, a billing processing unit M for performing billing processing is provided.

The server S used in the remote consultation system of the present invention installs the program of the present invention in a computer device, which is an information processing device, so that the computer device is a server of the person A to be consulted who is connected to the Internet I. As a function corresponding to S, a plurality of consultants U1
~ Un realizes the function of securing a data storage area that can be browsed via the Internet I, and consultation contents for the consultants U1 to Un to consult the person A to be consulted in a part of this data storage area. A function for accepting registration of the consultation content written in the consultation content writing format by the counselors U1 to Un having the writing format stored therein, and corresponding to the counselors U1 to Un in the data storage area. To realize a function of creating a file in the file, a function of storing a reply to the consultation content of the person A to be consulted in the file, and a function of transmitting the reply stored in the file to the counselors U1 to Un. You can

Further, by the above-mentioned function of transmitting, the consultant U1
When sending the answer to ~ Un, the function of executing the charging process for the consultants U1 ~ Un is realized.

The program of the present invention can be recorded in a computer-readable recording medium, and the program of the present invention can be installed in the computer by the recording medium. Alternatively, the program of the present invention can be installed by the computer device downloading the program of the present invention from a server holding the program of the present invention via a network.

In the embodiment of the present invention, the consultation content writing format is, as shown in FIG. 2, a consultation content writing format relating to a traffic accident settlement, and the data storage area includes the consultants U1 to Un. Further, public data that can be browsed freely by the person A to be consulted and secret data that can be browsed by the certified consultants U1 to Un and the person A to be consulted are stored, and as the public data, data for medical cost calculation and property damage are stored. The data for calculating the amount of damage, the data for calculating the lost profit, and the data for calculating the award are stored in the medical cost calculation database D1, the property damage damage calculation database D2, the lost profit calculation database D3, and the award calculating database D4, respectively. As the confidential data, consultation content data, answer content data, and billing data are respectively provided in the consultation content database D5,
It is stored in the answer content database D6 and the billing database D7.

Next, the operation of the remote consultation system according to the embodiment of the present invention will be described with reference to FIGS. Consultant Ui (i is one of 1 to n) who wants to consult the person A to be consulted
Accesses the server S via the Internet I,
The consultation content writing format stored in the consultation reception web data storage W is browsed, and the traffic accident settlement consultation format shown in FIG. 2 is displayed on the terminal.

FIG. 2 shows the format for consultation on a road accident settlement.
As shown in, traffic accident date and time, accident occurrence site, accident occurrence situation, diagnosis result, hospitalization and outpatient days, medical expenses, property damage status, damage amount, number of days off work, lost profit, perpetrator address full name age, perpetrator It is configured to write optional insurance information and other comments.

At the end, a message "A consultation fee of 5,000 yen will be charged for the response to this consultation" is displayed. When the consultant Ui confirms the written contents or the charge for the consultation fee and clicks the register button, the consultation contents are stored in the consultation contents database D5 via the file management unit F. At this time, the file management unit F creates a file corresponding to the consultant Ui, and associates the identification information of this file with the consultation content stored in the consultation content database D5 to substantially consult the file. Contents are stored.

The person A to be consulted has a consultation content database D5.
When it is recognized that a new file is created and the consultation is stored by referring to, the contents of the consultation are read and a consultation reply as shown in FIG. 3 is created. The consultation reply is stored in the reply contents database D6 in association with the consultation contents file, and is substantially stored in the same file as the consultation contents. When the file management unit F recognizes that the consultation reply associated with the consultation contents file is stored in the reply contents database D6, the consultant Ui
Send a consultation reply to. At this time, the charging processing unit M
Executes a billing process for the consultant Ui. This billing information is stored in the billing database D7.

When browsing the consultation content database D5, the reply content database D6, and the billing database D7, authentication by the authentication execution unit C is required. The authentication execution unit C authenticates the consultants U1 to Un or the person A to be consulted according to the authentication information stored in the authentication information storage unit CA. Since the authentication method is not directly related to the present invention, its explanation is omitted.

As a specific example of the billing process, the consulted person A bills the consulting fee to the ISP to which the consultant Ui subscribes. In the ISP that received this, IS of the consultant Ui
Add the consultation area to the P usage fee. As a result, the person A to be consulted can surely obtain the consultation fee through the mediation of the ISP.

[0031]

As described above, according to the present invention,
It is possible to realize a highly efficient and convenient remote consultation service between a consultant and a consultant who are in remote areas from each other.

[Brief description of drawings]

FIG. 1 is an overall configuration diagram of a remote consultation system according to an embodiment of the present invention.

FIG. 2 is a diagram showing a consultation content writing format according to an embodiment of the present invention.

FIG. 3 is a diagram showing the contents of a reply in the embodiment of the present invention.

FIG. 4 is a diagram showing a database configuration of a server according to the embodiment of the present invention.

[Explanation of symbols]

A Consultant C authentication execution unit CA authentication information storage D1 medical cost database D2 Property damage database D3 Lost profit calculation database D4 database for calculating compensation D5 consultation contents database D6 Answer content database D7 Billing database F File Management Department I Internet M Charge processing unit S server U1-Un Consultant Web data storage for W consultation

Claims (7)

[Claims] 1. A server for a consultant who is connected to an IP network is provided, and this server is provided with a data storage area that a plurality of consultants can browse through the IP network. A consultation content writing format for the counselor to consult with the counselor is stored in a part of the, and the server writes the consultation content written in the consultation content writing format by the counselor. Means for accepting registration of contents, means for creating a file corresponding to the consultant in the data storage area in response to the acceptance, means for storing an answer to the consultation content of the consultee in the file, And a means for transmitting the answer stored in a file to the consultant. 2. The remote consultation system according to claim 1, further comprising means for executing a charging process for the consultant when the answer is transmitted to the consultant by the transmitting means. 3. The consultation content writing format is a consultation content writing format regarding a traffic accident settlement, and the data storage area includes public data freely viewed by the consultant and the consultant. Confidential data that can be viewed by the certified consultant and the consulted person are stored, and as the public data, medical expense calculation data, property damage damage calculation data, lost profit calculation data, and amenity calculation 3. The remote consultation system according to claim 1, wherein the consultation data is stored, and the confidential data includes consultation content data, answer content data, and billing data. 4. A data storage area is provided which is connected to an IP network and which can be browsed by a plurality of consultants via the IP network. A part of the data storage area is provided by the consultant. A consultation content writing format for conducting a consultation is stored, and means for accepting registration of the consultation content written by the consultant in the consultation content writing format, and in accordance with this acceptance, in the data storage area. A means for creating a file corresponding to the consultant, a means for storing an answer to the consultation content of the consulted person in the file, and a means for transmitting the answer stored in the file to the consultant A server characterized by that. 5. The server according to claim 4, further comprising means for executing a billing process for the consultant when the reply is transmitted to the consultant by the transmitting means. 6. When installed in an information processing device, a plurality of consultants can browse the information processing device via the IP network as a function corresponding to the server of the consultant connected to the IP network. A function for ensuring a large data storage area is implemented. A consultation content writing format for the consultant to consult with the consulted person is stored in a part of the data storage area. A function of accepting registration of the consultation content written in the consultation content writing format, a function of creating a file corresponding to the consultant in the data storage area in response to the registration, and the consultation content of the consulted person And a function of transmitting the answer stored in the file to the counselor. Program that. 7. The program according to claim 6, wherein a function of executing a charging process for the consultant when the answer is transmitted to the consultant is realized by the transmitting function.