JP2003016498A - Atm monitoring system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To discriminate an ATM(Automatic Teller Machine) which is to be especially carefully watched and to prevent picture data on a questionable person from being missed when a plurality of ATMs are monitored with one monitor camera. SOLUTION: A this-time log data acquiring means 29 acquires data on the operation state of a customer standing in front of an ATM1 as log data of this time and temporarily stores it into a memory 20. A log file retrieval means 30 retrieves a log file storing means 21 on the basis of individual information supplied from the this-time log data acquiring means 29 and takes out past log data on the customer who is in the midst of a money receiving/paying operation at present. A log data comparing means 31 compares past log data with log data of this time. When the difference of both data is larger than a prescribed value, a warning signal is outputted. A monitor camera control means 32 turns the monitor camera C1 to the customer and outputs a command for acquiring picture data where the part of the face is zoomed up.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an ATM monitoring system.

[0002]

2. Description of the Related Art ATM (Automatic Tellers Machine:
An automatic teller machine or a CD (Cash Dispenser) is a device installed in a building of a financial institution and capable of processing cash withdrawal without the user having to face an employee of the financial institution. Therefore, it has the property that it is easily targeted by criminals and has been involved in many criminal cases so far. And, in order to solve the case, since the image or photograph of the person who has operated the device such as withdrawing cash is extremely powerful information, normally,
Every financial institution has an ATM monitoring system capable of monitoring these devices with a monitoring camera and recording the appearance of a user who has operated the devices as image data.

FIG. 4 is a schematic diagram showing an example of such an ATM monitoring system. In this example, 3 ATM1s
~ One monitoring camera C1 monitors ATM3. A relatively small financial institution with a small number of ATMs may employ a configuration in which one surveillance camera is installed for each ATM, but a large financial institution that has a large number of ATMs has In order to prevent an unpleasant feeling from occurring and for reasons of cost, there are many examples in which a configuration in which a plurality of ATMs are monitored by one monitoring camera as shown in FIG.

FIG. 5 is a perspective view showing the external structure of the ATM 1 shown in FIG. ATM2 and ATM3 are also AT
Since it has the same configuration as M1, duplicated illustration is omitted.
In FIG. 5, at the upper part of the ATM 1, a handling display section 1 for displaying the status of the device (“in transaction” or “in suspension”, etc.) and an item display section 2 for displaying the currently tradeable transaction name.
Below these, there are an insertion port / emission port 3 for inserting a card or a transfer ticket used by a customer in a transaction, and for discharging a statement sheet to the customer, and a transaction by the customer. And a passbook insertion slot 4 for inserting a passbook used in. In the middle area, the customer receives banknotes in payment transactions, deposits banknotes in deposit transactions, and changes (banknotes) in transfer transactions.
A bill slot 5 for receiving a coin and a coin slot 6 for a customer to receive coins in a payment transaction, deposit coins in a deposit transaction, and receive change (coins) in a transfer transaction are provided.

On the front side of the bill slot 5 and the coin slot 6, a touch panel type display screen 7 is provided on which a customer directly touches his / her finger to carry out a transaction operation. And at the bottom,
When there is no visitor for a certain period of time, the display screen 7 is automatically turned off, and when there is a visitor, the screen is automatically displayed to save electric power and prevent the display screen 7 from being burned. There is provided a customer sensor 8 and a foreign matter return port 9 for returning a bill other than the bill when the bill is inserted into the bill slot 5. A staff reset key 10 required for staff operation is provided next to the insertion port / discharge port 3.

FIG. 6 is a block diagram showing a hardware configuration of the ATM1 shown in FIG. As shown in this figure, a customer service section 11 that visually prompts the customer for necessary information related to a transaction, an operation guide section (touch panel) 12 that is operated by the customer to actually perform a transaction, and a magnetic stripe of a card are read. A card reader / journal printer unit 13 for writing, writing a receipt, issuing a transfer ticket, and the like,
Passbook printer unit 1 that reads and writes the magnetic stripe of the passbook, prints the passbook, automatically pages the passbook, issues the passbook, etc.
4, bill processing, that is, taking out the bills stored in the stacker, storing bills in the stacker, counting and inspecting bills, and processing coins, that is, stored in the stacker. A coin deposit / withdrawal unit 16 for taking out coins, storing coins in a stacker, counting and inspecting coins, and another control unit 17 for performing voice guidance and the like.
And are equipped with.

The main control unit 18 that sends and receives data to and from each of the units 11 to 17 described above includes a CPU 19, a memory 20, and an H
A DD (hard disk device) 21, an FDD (floppy (registered trademark) disk device) 22, a display control unit 23, an interface unit 24, a transmission control unit 25 that controls transmission during information communication, and a host computer. It has a modem 26 for transmitting and receiving data between them, and a power supply unit 27 and an auxiliary power supply unit 28 connected to a commercial power supply.

[0008]

By the way, as shown in FIG. 4, when the surveillance work for a plurality of ATMs is performed by one surveillance camera, only one ATM can be photographed by the surveillance camera at the same time. It is necessary to sequentially switch the monitoring target of the camera according to a predetermined method. As the predetermined method, there are usually two methods, that is, a method in which the operation is sequentially switched every time a predetermined time has elapsed, and a method in which the operation is switched when a customer starts operating the ATM.

However, in the former method, the
There are cases where the surveillance camera is monitoring an unattended ATM despite the operation of the above, and in the latter method, when two or more customers start the operation at the same time, There will be customers who cannot. Therefore, in the conventional system, even if a suspicious person operates the ATM, the image data of the ATM is often missed.

The present invention has been made in view of the above circumstances, and when a plurality of ATMs are monitored by one surveillance camera, the ATMs to which special attention should be paid are discriminated and a suspicious person can be identified. Never miss the image data of A
The purpose is to provide a TM monitoring system.

[0011]

As a means for solving the above-mentioned problems, the invention according to claim 1 is provided with a surveillance camera capable of acquiring an image of a customer during a depositing / withdrawing operation in front of an operation guide section. In the ATM monitoring system, present log data acquisition means for storing the present log data when the customer performs the deposit / withdrawal operation in a memory, and log data regarding deposit / withdrawal operations performed by the customer in the past. Log file saving means, a log file searching means for searching the log file saving means, and extracting past log data of the customer during the deposit / withdrawal operation; and past log data extracted by the log file searching means. Log data ratio that compares the current log data stored in the memory and outputs a caution signal indicating that the customer during the deposit / withdrawal operation should be cautioned And a surveillance camera control means for outputting to the surveillance camera a command to acquire an image of the customer during the deposit / withdrawal operation when a caution signal is inputted from the log data comparison means. It is characterized by

According to a second aspect of the present invention, in the first aspect of the present invention, at least the number of times the personal identification number does not match and the personal identification number input speed in the log data until the customer finishes inputting the correct personal identification number. , One of the main processing operation speeds is included.

According to a third aspect of the present invention, in the first or second aspect of the invention, the surveillance camera control means should zoom in on the face of the customer in addition to the command to acquire the image of the customer. It is characterized in that it outputs a command to that effect.

According to a fourth aspect of the present invention, in the invention according to any one of the first to third aspects, when the past log data is present a plurality of times, the log data comparing means obtains the latest past log data. It is characterized in that this is selected and the log data of this time is compared.

According to a fifth aspect of the present invention, in the invention according to any one of the first to third aspects, when the past log data is present a plurality of times, the log data comparing means sets the past log data of the past log data. An average value is calculated, and the calculated value is compared with the log data of this time.

[0016]

DETAILED DESCRIPTION OF THE INVENTION An embodiment of the present invention will be described below with reference to FIGS. FIG. 1 is a block diagram showing the configuration of this embodiment. However, the same components as those shown in FIGS. 4 to 6 are designated by the same reference numerals, and the components not related to the characteristic part of the present invention are omitted. Further, all the ATM1 to ATM3 have the same structure, and the internal structure of the ATM1 is shown as a representative example.

In FIG. 1, the main controller 18 of the ATM 1
Includes a CPU 19, a memory 20, a log file storage unit (HDD) 21, and an interface unit 24. Then, the CPU 19 has a current log data acquisition unit 29, a log file search unit 30, a log data comparison unit 31, and a monitoring camera control unit 32.

The present log data acquisition means 29 is ATM1
After the customer who stood in front of the customer started depositing and withdrawing operations 1
The data output from 1 to 17 is the interface unit 2
4, the necessary data is acquired as the current log data, and this is temporarily stored in the memory 20. After all the depositing and withdrawing operations of the customer are completed, the current log data stored in the memory 20 is stored in the log file storage means 21 as past log data. The log file storage means 2
1 is an HDD (hard disk device) as in the conventional example.
Is used. Further, it is assumed that the storage data of each log file storage means 21 in ATM1 to ATM3 has the same content (because the customer uses the same ATM every visit.
Since it is not always operated, each ATM needs to hold the past data of other ATMs).

When the current log data acquisition means 29 starts data acquisition, the log file search means 30 searches the log file storage means 21 based on the personal information from the current log data acquisition means 29, and makes a current deposit / withdrawal operation. This is to retrieve the past log data of the customer who is performing the process.

The log data comparing means 31 compares the past log data retrieved by the log file searching means 30 with the present log data stored in the memory 20, and if the difference between the two data is larger than a certain value. In some cases, a caution signal indicating that the customer who is currently operating should be cautioned is output.

When the surveillance camera control means 32 receives the caution signal from the log data comparison means 31, the surveillance camera control means 32 always directs the surveillance camera C1 to the customer and obtains the image data in which the face portion is zoomed up. Is output via the interface unit 24.

FIG. 2 is an explanatory diagram showing the contents of the present log data stored in the memory 20 by the present log data acquisition means 29. The contents of the past log data saved in the log file saving means 21 are almost the same. As shown in FIG. 2, corresponding values are described for each item including personal information.

Next, the operation of FIG. 1 will be described with reference to the flowchart of FIG. When the customer stands in front of ATM1,
The customer sensor 8 detects the presence. As a result, the customer service section 11 is activated to display the reception menu on the display screen 7 (step 1), and the capture is started (step 2). Then, the customer sequentially performs deposit or withdrawal operations according to the instructions on the screen.

First, the log data acquisition means 29 acquires personal information in which the financial institution code, the store name code, and the account number are written from the cash card or passbook inserted by the customer into the insertion slot (step 3). Next, information about the operation state of the touch panel by the customer is acquired as the current log data based on the input of the signal from the operation guide unit 12, and this is stored in the memory 20 (step 4). In this embodiment, as is clear from FIG.
As the log data, the number of times the personal identification number does not match until the customer inputs the correct personal identification number, the speed of inputting the personal identification number, and the main processing corresponding to the transaction that the customer intends to perform such as deposit processing and withdrawal processing. The operation speed is stored.

Next, the present log data acquisition means 29
The log file search means 30 is notified of the fact that the log data of this time has been acquired for the customer who is currently operating and the personal information of the customer. As a result, the log file search means 30 searches the log file for the past log data stored in the log file storage means 21 using this personal information as a keyword (step 5), and operates now in front of the ATM 1. It is determined whether or not the past log data exists for the customer who is doing (step 6).

If the log file searching means 30 determines that the past log data exists, the log file saving means 21 outputs the log data (if the customer has visited the store multiple times in the past, the latest log data is stored). Log data is taken out), and this is sent to the log data comparing means 31. The log data comparison means 31 is
When the past log data is input from the log file search means 30, the current log data is input from the memory 20 and both log data are compared (step 7).

The log data comparing means 31 first compares the log data of this time with the log data of the past with respect to the number of mismatches of the personal identification numbers (step 8). If the difference in the number of times the personal identification numbers do not match is less than or equal to the specified value, then the log data of this time and the past log data are compared for the personal identification number input speed (step 9). If the difference between the personal identification number input speeds is less than or equal to the specified value, then the current log data and the past log data are compared for the main processing operation speed (step 10). Furthermore, if the difference in the main processing operation speed is less than the specified value, the camera monitoring camera C1
The current log data stored in the memory 20 by the current log data acquisition unit 29 is stored as the past log data in the log file storage unit 21 without taking the image of the customer (step 12). In this case, the log data of ATM1 is ATM2 and ATM3.
Is also stored in the log file storing means 21 (because this customer may not always use ATM1 next time, but may use ATM2 or ATM3). Then, after that, a process of responding to the operation of the customer is performed by each of the units 11 to 17 described above (step 13), and the capture ends (step 1).
4).

On the other hand, if the determination results in steps 8 to 10 are "NO", it is considered that this customer has suspicious points, and the log data comparison means 31 instructs the monitoring camera control means 32. Output a caution signal. Upon inputting this caution signal, the monitoring camera control means 32 outputs to the monitoring camera C1 a command to acquire the image of the customer who is currently making a deposit / withdrawal operation on the ATM1. Then, the surveillance camera C1 which has not performed the surveillance operation (or the surveillance of the ATM2 or the ATM3) has captured the image of this customer based on the input of this command and further zoomed in the face of this customer. (Step 11). And then
The processing of steps 12 to 14 is performed.

If the result of the determination in step 6 is "NO", that is, if this customer is the person who has visited the store for the first time, the processing in steps 12 to 14 is immediately executed without performing the processing in steps 7 to 11. Will be seen.

As described above, in the present embodiment, the log data of this time and the past are compared with respect to the number of password mismatches, the password input speed, and the main processing operation speed,
If the difference between the two exceeds a preset preset value, it is determined that the behavior is suspicious, and the monitoring camera C1 shoots and zooms up.
It becomes possible to effectively prevent missing of image data of a suspicious customer even though three cameras are in charge of three ATMs. Further, not only the image data but also the log data is saved in the log file saving means 21, so that this may be useful as some auxiliary material.

Note that the present invention broadly includes the following forms in addition to the forms described above.

In the above embodiment, the log file search means 30 retrieves the latest log data from the log file storage means 21 as past log data when the customer has visited the store multiple times in the past. But,
When the number of store visits is a certain number or more, an average value in all of these times may be calculated and output to the log data comparison unit 31 as past data. As a result, the reliability of comparison between the present log data and the past log data can be further increased.

In the above embodiment, the case where one surveillance camera handles three ATMs has been described as an example, but the number of ATMs per surveillance camera may be two or four. It may be more than.

In the above embodiment, the number of password mismatches, the password input speed, and the main processing operation speed are adopted as the types of log data, but it is possible to effectively determine that the customer is a suspicious person. Of course, it is possible to use other types of log data if they exist.

In the above embodiment, even when it is determined that the behavior of the customer is suspicious, the camera rejects the response by performing only the camera photographing and the zoom-up and performing the process of responding to the operation of the customer. We have not taken strong measures to do so. This is, in this embodiment,
This is simply because the main purpose is to reliably acquire image data of a suspicious person who has been often missed in the past, and it is considered that it is sufficient to separately consider cash refusal based on other functions. Therefore, also in the present invention, it is technically possible to reject cash payment.

In the above embodiment, the past log data is stored in the log file storage means 21 of ATM1 to ATM3, but it is configured to be stored in the host computer (not shown) via the modem. It is also possible.

Although the present invention relates to an ATM monitoring system, the term ATM is used as a typical example of cash processing equipment. Therefore,
The present invention will be applied not only to the device named ATM but also to other devices handling cash such as a CD.

[0038]

As described above, according to the present invention, when a plurality of ATMs are monitored by one surveillance camera, the ATMs to which special attention is paid are discriminated and an image of a suspicious person is displayed. It is possible to realize an ATM monitoring system that does not miss data.

[Brief description of drawings]

FIG. 1 is a block diagram showing a configuration of an embodiment of the present invention.

FIG. 2 is an explanatory diagram showing the contents of current log data stored in a memory 20 by a current log data acquisition unit 29 in FIG.

FIG. 3 is a flowchart for explaining the operation of FIG.

FIG. 4 is a schematic diagram showing an example of an ATM monitoring system according to the present invention and a conventional example.

5 is a perspective view showing an external configuration of ATM1 in FIG.

FIG. 6 is a block diagram showing a hardware configuration of ATM1 shown in FIG.

[Explanation of symbols]

ATM1 to ATM3 automatic teller machine C1 surveillance camera 1 Handling display section Second item display 3 insertion / eject 4 Passbook insertion slot 5 banknotes 6 coin outlets 7 Display screen 8 Customer sensor 9 Foreign object return port 10 Staff reset key 11 Customer Service Department 12 Operation guide 13 Card reader / journal printer 14 Passbook printer section 15 Banknote deposit / withdrawal section 16 coin deposit and withdrawal department 17 Other control parts 18 Main controller 19 CPU 20 memory 21 Log file storage means (HDD) 22 FDD 23 Display control unit 24 Interface section 25 Transmission control unit 26 modem 27 power supply 28 Auxiliary power supply 29 This time log data acquisition method 30 Log file search means 31 Log data comparison means 32 Surveillance camera control means

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Claims (5)

[Claims] 1. An ATM monitoring system equipped with a surveillance camera capable of capturing an image of a customer during a deposit / withdrawal operation in front of an operation guide section, wherein log data of this time when the customer has performed the deposit / withdrawal operation. This time log data acquisition means for storing in the memory, a log file saving means for saving log data of deposit and withdrawal operations performed by the customer in the past, a search for the log file saving means, during the deposit and withdrawal operation Log file retrieval means for retrieving the customer's past log data, the past log data retrieved by the log file retrieval means and the current log data stored in the memory are compared, and the deposit / withdrawal operation is in progress. Log data comparing means for outputting a caution signal indicating that the customer should be careful, and when the caution signal is input from the log data comparing means, ATM monitoring system characterized by comprising a command to be acquired customer image during operation and surveillance camera control means for outputting to the monitor camera, a. 2. The log data includes at least one of the number of times of personal identification number mismatch until the customer finishes inputting a correct personal identification number, a personal identification number input speed, and a main processing operation speed. The ATM monitoring system according to claim 1, wherein: 3. The monitoring camera control means outputs, in addition to a command to acquire an image of the customer, a command to zoom in on the customer's face. The ATM monitoring system according to Item 1 or 2. 4. When the past log data exists a plurality of times,
4. The log data comparing means selects the latest past log data and compares the selected log data with the current log data, A according to any one of claims 1 to 3.
TM monitoring system. 5. When the past log data is present multiple times,
4. The log data comparing means calculates an average value of the past log data and compares the calculated value with the current log data. A described in
TM monitoring system.