JP2002367034A - Store system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To facilitate the management of a negotiation result before settlement by sending negotiation number data specifying the negotiation result before settlement to a portable terminal that the customer has and displaying the data thereupon. SOLUTION: This system is equipped with: a portable negotiation terminal 102 for inputting customer information for identifying the customer and detailed negotiation information including the names of articles that the customer bought and the sales amounts of the articles; a server 101 equipped with an article master containing information regarding articles and their prices, and a detailed negotiation master storing the detailed negotiation information; a POS terminal 103 for selling and settling articles according to the detailed negotiation information; and a communication means 108 for connecting the server, POS terminal, and negotiation terminal. The negotiation terminal 102 sends the negotiation information to the sever 101 and the server imparts negotiation identification information for identifying the negotiation information to the received negotiation information and sends at least the negotiation identification information to the portable terminal 104 that the customer has.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a store system, and more particularly, to a store system in which data of a negotiation terminal, in which the result of a negotiation with a customer is input, can be transferred to a POS terminal for payment.

[0002]

2. Description of the Related Art A sales clerk negotiates with a customer for product sales while operating a consultation terminal, and after the negotiation reaches an agreement, a P is installed at a location remote from the place where the customer and the sales clerk have conducted the negotiation.
A store system that goes to an OS terminal and performs payment here is known.

[0003] In this system, a customer visits a product displayed in a store and, when finding a product to be purchased, calls a clerk. The clerk reads the product information of the product to be purchased, for example, a barcode label attached to the product using an input device such as a scanner connected to the negotiation terminal. The negotiation terminal transmits the input product information to a server that stores data such as a product name and a price, and the product name of the product,
Receives data such as price from the server and displays it on the negotiation terminal. Thereafter, in the same manner, the clerk reads all information on the product that the customer wants to purchase, displays the product name and price on the negotiation terminal, and presses a key for obtaining the total price to display the total price.

[0004] Next, the clerk starts the price negotiation by showing the product name, price and total amount displayed on the negotiation terminal to the customer. If the customer is unsatisfied with the price and the total price, the customer requests a discount of the price, and the clerk inputs the selling price of the corresponding product into the product terminal in consideration of the customer request. If the customer gives up purchasing the product, the information of the product is deleted from the display of the negotiation terminal.

[0005] When the customer approves the product, price, and total amount desired to be purchased, the clerk requests the customer to present an object having customer information specifying the customer, for example, a customer card. The clerk reads the customer information, for example, a bar code label attached to the customer card, using an input device such as a scanner connected to a negotiation terminal. Next, when the clerk presses the negotiation decision key of the negotiation terminal, negotiation information such as product information, sales price, sales quantity, total sales amount, and customer information input from the negotiation terminal is transmitted to the server. The server stores the received negotiation information data in an negotiation file that stores product information, sales price, sales quantity, total sales amount, customer information, etc., assigns an negotiation number that uniquely defines this negotiation, The number of the negotiated negotiation is transmitted to the negotiation terminal. The negotiation terminal receives the negotiation number and displays the received negotiation number.

[0006] Next, the clerk goes to the place where the POS terminal accompanies the customer, and inputs a negotiation number to the POS terminal using a keyboard. The POS terminal transmits the input negotiation number to the server, and the server searches the negotiation file for negotiation information corresponding to the negotiation number, and transmits the negotiation information to the POS terminal. The POS terminal displays the product name, sales price, and sales quantity of the received negotiation information. Next, the clerk presses a key for the total amount to display the total amount. Thereafter, the payment ends when the customer pays the displayed total amount.

[0007] On the other hand, when purchasing goods, such as wedding supplies, which cannot be carried in terms of weight or quantity at a department store, and the goods to be purchased are distributed on a plurality of floors, You have to negotiate with the clerk for each floor. In this case, the clerk on each floor, after the negotiations, POS
At the terminal, output the unpaid negotiation results as a receipt and pass it to the customer. The customer who has received the negotiation result receipt holds a negotiation for another product on another floor while holding the receipt. When the negotiations for all products are completed in this way,
The customer pays all negotiation results at the POS terminal.

[0008]

In such a store system, after the negotiation is over, the clerk must go to the POS terminal with the customer and make a payment here. At this time, the P
If there is a customer in the OS terminal who is in or out of settlement, the clerk and the customer who have negotiated the negotiation wait until the settlement of the customer.

For this reason, even if a plurality of customers are waiting for a clerk for the purpose of negotiations, the clerk cannot wait for a negotiation with the next customer immediately after the negotiation is completed, but waits for the customer. As a result, the customer's willingness to purchase for business purposes may be reduced or sales opportunities may be lost. Because the POS terminal is crowded, the customer must wait with the clerk even if he or she wants to pay the bill later. As described above, the service efficiency of the clerk's business negotiation entertainment is that the number of visitors to the store increases,
As the OS terminal becomes congested, the value significantly decreases.

At this time, after the negotiation is completed, the result of the negotiation is printed by a printer and given to the customer, the negotiation with the next customer can be started immediately after the negotiation is completed. However, a printer is required separately from the POS terminal.

[0011] Further, in the case of handing over a negotiation result receipt in which an unpaid negotiation result is printed to the customer and collectively adjusting the unpaid negotiation result based on the receipt, if the customer loses the negotiation result receipt, It was necessary to acquire the customer number of the customer card again at the time of settlement, call up the negotiation information of the server using the acquired customer number, and perform the settlement while confirming the purchased products of the customer. Also, customers
In order to confirm the negotiation result concerning a specific product, it is necessary to search for a desired negotiation result receipt from a plurality of similar negotiation result receipts.

[0012] The present invention has been made in view of the above problems, and simplifies management of unpaid negotiation results by transmitting data for specifying unpaid negotiation results to a portable terminal owned by the customer and displaying the data. To provide a new store system.

[0013]

The present invention employs the following means in order to solve the above-mentioned problems.

[0014] A portable negotiation terminal for inputting customer information for identifying a customer and negotiation details information including a product purchased by the customer and a sales amount of the product, a product master storing information on the product and the price of the product, and A server provided with a negotiation detail master for storing the negotiation detail information, and a PO for performing sales and settlement of goods based on the negotiation detail information
S terminal and communication means for connecting the server, the POS terminal and the negotiation terminal. The negotiation terminal transmits the negotiation information to the server, and the server identifies the negotiation information in the received negotiation information. The identification information is provided, and at least the negotiation identification information is transmitted to the portable terminal of the customer. Further, the POS terminal performs a settlement process for the product based on the negotiation identification information received from the mobile terminal.

[0015]

FIG. 1 is a diagram showing a store system according to an embodiment of the present invention. In the figure, reference numeral 101 denotes a server which controls and manages data of the whole store, 102
Is a negotiation terminal such as a wireless handy terminal, 103 is a POS terminal that performs settlement processing, 104 is a mobile terminal of a customer such as a mobile phone, PHS or the like, 105 is a wireless access point for connecting to the negotiation terminal, and 106 is a mobile phone line. A router to be connected, 107 is a mobile phone network, and 108 is a transmission line.

The server 1 is connected via a transmission line 108 to a plurality of POS terminals 103, a plurality of wireless access points 105, and a router 106 arranged in the same store, for example. The negotiation terminal 102 has a wireless communication function, a barcode reading function, and a display function, and can be held by, for example, each clerk. The POS terminal 103 has a display function and a keyboard input function and performs a payment process. Mobile terminal 104
Has a display function and a function of receiving data sent to the mobile terminal. The wireless access point 105 connected to the transmission line 108 connects to the negotiation terminal 102 via wireless communication. The router 106 connects to the mobile terminal 104 via the mobile phone network 107. In addition, the server can be also used as the POS terminal 103.

The negotiation terminal 102 is connected to a transmission line 1 via a wired line in addition to a wireless handy having a wireless function.
A wired handy connected at 08 can be used. Further, it can be constituted by a device having a PHS using a public line network or a mobile phone function.

FIG. 2 is a diagram showing the negotiation terminal 102.
In the figure, a scanner 201 reads a product number indicated by a bar code affixed to a product or a customer number indicated by a bar code affixed to a membership card. 202 is a display, and 203 is a keyboard.

FIG. 3 shows a product master 3 stored in the server 1.
It is a figure showing the data structure of No. 01. Product master 301
Is a database for searching for product information using the product number 302 as a key. The product master 301 stores a plurality of product records including a product number 302, a product name 303, and a price 304.

FIG. 4 shows a negotiation master 4 stored in the server 1.
It is a figure showing the data structure of No. 01. Negotiation master 401
Is a database for searching for negotiation information using the negotiation number 402 as a key. The negotiation master 401 stores a plurality of negotiation records including a negotiation number 402 and a customer number 403, a total sales amount 404.

FIG. 5 is a diagram showing a data structure of the negotiation detail master 501 stored in the server 1. The negotiation detail master 501 is a database of negotiation detail information corresponding to the negotiation number 402 of the negotiation master 401. The negotiation detail master 501 stores a plurality of negotiation detail records including a product number 502, a sales quantity 503, and a sales price 504.

FIG. 6 shows a customer master 6 stored in the server 1.
It is a figure showing the data structure of No. 01. Customer master 601
Is a database for searching for customer information using the customer number 602 as a key. The customer master 601 includes a customer number 602, a customer name 603, and a customer's mobile phone number 6
04 are stored.

FIG. 7 is a diagram showing the processing of the negotiation terminal.
Referring to the figure, the clerk has a product master 301 and a customer master 6
01, the negotiation master 401 and the negotiation detail master 50
A method of registering data in No. 1 will be described.

First, the clerk presses a predetermined key on the keyboard 203 of the negotiation terminal 102, operates the scanner 201, and reads the bar code of the product that the customer wants to purchase (step S701). Next, the read product number is transmitted to the server 101 via the wireless access point 105 (step S702). Server 101
Searches the product master 301 shown in FIG. 3 using the received product number as a key, and searches for the product name 3 of the corresponding product record.
03 and the price 304 are transmitted to the negotiation terminal 102. When the negotiation terminal 102 receives the product name and the price (step S7)
03), the product name and price are displayed on the display 202 (step S704). Next, the clerk asks for the quantity of the product that the customer wants to purchase, and enters the quantity into the keyboard 20.
3 is input (step S705). Business negotiation terminal 102
Multiplies the input quantity by the price to calculate the product quantity of the product, and displays the product quantity and the product quantity on the display 202 (step S706). The clerk shows the customer the price and the goods displayed on the display 202. The customer negotiates a price with the clerk. Next, the clerk determines the sales price as a result of the negotiation, and inputs the sales price from the keyboard 203 (step S707). The input sales price is multiplied by the quantity to calculate the product total, and the product total is displayed again (step S708). After completing the input for all products,
A predetermined key corresponding to the negotiation end key is pressed from the keyboard 203. The negotiation terminal 102 determines whether or not the negotiation end key has been pressed.
Otherwise, to step 701 (step S709).

Next, the totals are summed up for each product that the customer desires to purchase, and the total sales amount is displayed on the display 203 (step S710). Next, a customer card having customer information that uniquely defines the customer is received from the customer, and a predetermined key of the keyboard 203 is pressed to read the customer number indicated by the bar code of the customer card from the scanner 201 (step S711).

The negotiation terminal 102 reads the customer number, sales total amount, and negotiation details (product number, sales quantity, and sales price).
Is transmitted to the server 101 (step S712). The server 101 assigns the negotiation number uniquely defining the negotiation information (customer number, total sales amount, negotiation details (product number, sales quantity, sales price)), and stores the customer number and negotiation details in the negotiation master and the negotiation details master, respectively. And register the negotiation number with the negotiation terminal 1
02 (step 712). Next, the negotiation terminal 102 receives this information (step S713), and displays the received negotiation number on the display 202 (step S7).
14).

FIG. 8 is a diagram showing the negotiation data registration processing of the server. A method of registering data in the negotiation master 401 and the negotiation detail master 501 will be described with reference to the drawings. This registration is performed when the negotiation information including the customer number, the total sales amount, and the negotiation details from the negotiation terminal 102 is transmitted to the server 101 (step S712).

First, upon receiving the negotiation information, the server 101 assigns a uniquely defined negotiation number (step S).
801). The numbered negotiation number, the customer number included in the negotiation information, and the total sales amount are registered in the negotiation master 401 (step S802). The negotiation detail table corresponding to the numbered negotiation number is created in the negotiation detail master 501, and the product number and the sales price included in the negotiation detail of the received negotiation information are registered in the negotiation detail table of the negotiation detail master 501 (step S803). ).

Next, the mobile phone number of the corresponding customer record is searched from the customer master 601 using the received customer number as a key (step S804). The product name of the corresponding product record is searched from the product master 301 using the product number included in the received product description as a key and added to the product description (step S805). The searched mobile phone number, the assigned negotiation number, the received total sales amount, and the negotiation details to which the product name is added are transmitted to the router 106 (step 806). From the router 106 to the mobile phone network 10
Then, the negotiation details, the total sales amount, and the product name added to the customer's mobile phone are transmitted to the negotiation terminal via the mobile phone 7 (step S807).

FIG. 9 is a diagram showing the display contents of the customer's mobile phone. As described above, the server 101 transmits the negotiation number, the total sales amount, and the negotiation details to the mobile phone 104 of the customer. The received mobile phone 104 displays the reception result on the display. For example, the display shows the negotiation number,
Total sales amount, product name included in product description, sales price,
Display the quantity, product total, etc.

FIG. 10 is a diagram showing the settlement processing of the POS terminal. With reference to the drawing, a method for the POS terminal to settle accounts with reference to data registered in the negotiation master 401 and the negotiation detail master 501 will be described.

First, the customer goes to the POS terminal to pay for the purchased merchandise.
Confirm the information including the negotiation number transmitted from 1 to its own mobile phone, and notify the clerk of the negotiation number. Clerk is PO
The negotiation number is input using a keyboard attached to the S terminal, and the POS terminal receives the negotiation number (step S1001). The POS terminal transmits the received negotiation number to the server 101 (step S1002). Server 1
01 is the negotiation master 40 using the received negotiation number as a key.
From 1, the customer name 403 and the total sales amount 404 of the corresponding negotiation record are searched. Further, using the received negotiation number as a key, a corresponding negotiation details table is searched from the negotiation details master 401, and the product number 50 of the negotiation details table is searched.
2. Search for sales quantity 503 and sales price 504. Further, using the searched product number as a key, a product name 303 of the corresponding product record is searched from the product master 301 (hereinafter, the customer name, total sales amount, product number, sales quantity, sales price, and product name are settled. This will be referred to as a specification). Next, the server 101 stores the account details in the POS terminal 103.
Send to The POS terminal 103 receives the payment statement from the server (step S1003), and displays the negotiation number and the received payment statement (step S1004). Then
The clerk uses the displayed POS terminal 103 based on the displayed sales price.
Is used to perform the settlement process (step S1005).

FIG. 11 is a diagram showing a method of inputting a negotiation number from the mobile phone 104 to the POS terminal 103.

First, when the server 101 transmits information including the negotiation number to the mobile phone 104, the server 101 converts the negotiation number into barcode image data, and adds the data to the information including the negotiation number. Send. The customer displays the bar code image data of the negotiation number on a mobile phone held by the customer at the time of settlement. Next, the clerk enters the POS terminal 10
The barcode image data of the negotiation number is read from the scanner 1102 connected to the POS terminal 3 and input to the POS terminal 103. When the barcode image data is a two-dimensional barcode, data other than the negotiation number, for example, negotiation details, customer name, negotiation date and time, negotiation terminal 1 used for negotiation
02 and other information such as a terminal number.

FIG. 12 is a diagram showing another method of inputting a negotiation number from the mobile phone 104 to the POS terminal 103.

As shown in the figure, each of the portable telephone 104 and the POS terminal 103 has an infrared communication port. At the time of payment, the customer transmits the negotiation number from the infrared communication port 1201 of the mobile phone 104. POS terminal 10
3 receives the negotiation number from the infrared communication port 1201. At this time, personal authentication information such as a customer name can be transmitted from the mobile phone 104.

FIG. 13 is a diagram showing still another method of inputting a negotiation number from the mobile phone 104 to the POS terminal 103.

As shown in the figure, the clerk connects the customer's mobile phone 104 and POS terminal 103 with a cable 1301 at the time of payment.
And obtains information such as a negotiation number from the mobile phone 104. At this time, it is also possible to acquire personal authentication information such as a customer name from the mobile phone 104.

FIG. 14 is a diagram showing still another method of inputting a negotiation number from the mobile phone 104 to the POS terminal 103.

At the time of payment, the customer sends a PO
The negotiation number is transmitted to the S terminal 103. The information transmitted by the mobile phone 104 is received by the router 106 via the mobile phone network 107, and the router 106
The message is transmitted to the OS terminal 103. At this time, the mobile phone 104
It is also possible to add personal authentication information such as a customer name.

As described above, according to this embodiment,
The negotiation number can be transmitted to the customer's mobile phone, and the negotiation number can be input to the POS terminal at the time of payment.

As means for inputting the negotiation number to the POS terminal, a method of keying in the negotiation number from the keyboard of the POS terminal, a method of inputting bar code image data of the negotiation number from the scanner of the POS terminal, an infrared communication port of the mobile phone A method of transmitting a negotiation number from a POS terminal to a POS terminal, a method of transmitting a negotiation number from a portable telephone to a POS terminal by a cable, and a method of transmitting a negotiation number from a portable telephone to a POS terminal.

As a result, the clerk can start a negotiation with the next customer immediately after the negotiation is completed, and the service efficiency of the negotiation business is improved. In addition, the customer can pay for any POS terminal without a clerk. In addition, the customer can check the purchased product name, purchase price, and total purchase amount of the negotiation result on the mobile phone before the settlement. Further, even when there are a plurality of negotiation results, the customer can easily confirm the desired negotiation result by selecting the negotiation number of the mobile phone.

[0044]

As described above, according to the present invention, the negotiation number data for specifying the unpaid negotiation result is transmitted to the portable terminal of the customer and displayed, so that the management of the unpaid negotiation result is easy. Can be done.

[Brief description of the drawings]

FIG. 1 is a diagram showing a store system according to an embodiment of the present invention.

FIG. 2 is a diagram showing a negotiation terminal.

FIG. 3 is a diagram showing a data configuration of a product master.

FIG. 4 is a diagram showing a data configuration of a negotiation master.

FIG. 5 is a diagram showing a data structure of a negotiation detail master.

FIG. 6 is a diagram showing a data configuration of a customer master.

FIG. 7 is a diagram showing processing of a negotiation terminal.

FIG. 8 is a diagram showing negotiation data registration processing of a server.

FIG. 9 is a diagram showing display contents of a mobile phone.

FIG. 10 is a diagram showing a settlement process of a POS terminal.

FIG. 11 is a diagram illustrating a method of inputting a negotiation number from a mobile phone to a POS terminal.

FIG. 12 is a diagram showing another method of inputting a negotiation number from a mobile phone to a POS terminal.

FIG. 13 is a diagram showing still another method of inputting a negotiation number from a mobile phone to a POS terminal.

FIG. 14 is a diagram showing still another method of inputting a negotiation number from a mobile phone to a POS terminal.

[Explanation of symbols]

 101 server 102 negotiation terminal 103 POS terminal 104 mobile terminal 105 wireless access point 106 router 107 mobile phone network 201 scanner 202 display 203 keyboard 1102 scanner 1201 infrared port 1301 cable

──────────────────────────────────────────────────の Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) G06K 7/00 G06K 7/00 U H04B 7/26 H04B 7/26 M (72) Inventor Masayuki Kato Kanagawa 456, Sakai, Nakai-cho, Ashigara-kami, Japan Hitachi Information Technology Co., Ltd. F term in Hitachi Information Technology Co., Ltd. (reference) 3E042 CB03 CD04 CE07 EA01 5B072 BB10 CC24 MM11 5K067 BB04 BB21 BB41 BB43 EE02 FF02 HH24

Claims (5)

[Claims] 1. A portable negotiation terminal for inputting customer information for identifying a customer and negotiation details including a product purchased by the customer and a sales amount of the product, and a product storing information on the product and the price of the product A server having a master and a negotiation detail master for storing the negotiation detail information; a POS terminal for performing sales and settlement of goods based on the negotiation detail information; and a communication for connecting the server, the POS terminal, and the negotiation terminal. Means, the negotiation terminal transmits the negotiation information to the server, the server adds negotiation identification information for identifying the negotiation information to the received negotiation information, and at least the negotiation identification information of the customer A store system for transmitting to a portable terminal having the same. 2. The store system according to claim 1, wherein the POS terminal performs a payment process for the product based on the negotiation identification information. 3. The store system according to claim 1, wherein the POS terminal inputs the negotiation identification information displayed on the mobile terminal. 4. A portable negotiation terminal for inputting customer information for identifying a customer, negotiation details including a product purchased by the customer and a sales amount of the product, and a product storing information on the product and the price of the product. A server having a master and a negotiation detail master storing the negotiation detail information, and a barcode reading device, extracting the negotiation detail information based on the read barcode information, and To sell and settle products
An OS terminal; and communication means for connecting the server, the POS terminal, and the negotiation terminal, wherein the negotiation terminal transmits the negotiation information to the server, and the server identifies the negotiation information in the received negotiation information. A store system to which identification information is added and at least the negotiation identification information is transmitted as barcode display information to a portable terminal of the customer. 5. The store system according to claim 1, wherein said POS terminal receives negotiation identification information held by a mobile terminal of said customer via a mobile telephone network.