JP2002366642A - Bulky refuse and recycle article reception processing system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a general batch reception processing system including an operation system for reducing bulky refuse but increasing recycle articles. SOLUTION: A bulky refuse/recycle article reception processing system is installed in a reception center operated cooperatively by a local government and a private nonprofit organization (referred to NPO, hereafter). The system is constituted of an input means for inputting data relating to residents and their processing object articles and a bulky refuse/recycle articles sorting, etc., correspondingly to a processing request from the residents, a storage means for storing the inputted data and a means for roughly sorting the data for a prescribed date stored in the storage means before the prescribed collection date by the bulky refuse and recycle article. The bulky refuse data are sent to the terminal of a carrier specified by the local government and the recycle articles data are sent to the terminal of the carrier specified by the NPO.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a reception processing system for oversized refuse and recycled products, and more particularly to a reception processing system operated jointly by a local government and a private non-profit organization.

[0002]

2. Description of the Related Art In the past, local residents had to ask local governments to collect oversized garbage, and had to ask a recycler to use them as recycled products. Was. In particular, there was no regular contact with the recycler, and even if they wanted to recycle, they often had to look up the phone number etc. of the recycler.

[0003]

[Problems to be solved by the invention] Residents have more or less contact with the local government in the area,
In many cases, the phone number is also known, and even though it is a reusable item, many call the local government and request that they be treated as oversized garbage.
There was a problem that bulky waste did not decrease. Although there is a reception processing system for bulky garbage only, there is no concept of a system that integrates recycled products, home appliances, and consignment sales.

[0004] An object of the present invention is to collectively request the goods to be disposed of by a resident from one reception center regardless of the category, so that the refuse is not easily requested as oversized garbage, but is recycled or sold on consignment. An object of the present invention is to provide an oversized garbage / recycled goods reception processing system that increases opportunities.

[0005]

SUMMARY OF THE INVENTION An object of the present invention is to provide data on residents, data on products to be treated, and bulky waste / recycling of products to be treated in response to requests from residents for treatment of oversized garbage or recycled products. Input means for inputting an item classification and data relating to a collection date, storage means for storing data input by the input means, and a predetermined date stored in the storage means a predetermined date before the collection date Means to classify the bulk data into oversized garbage or recycled product categories, send the oversized garbage to the terminal of the carrier specified by the local government, and send the recycled product to the terminal of the carrier specified by the recycling product handling organization. This is achieved by a reception processing system composed of

[0006] The organization for handling recycled products is an NPO.
Is achieved by a reception processing system. In addition, the above-mentioned reception processing system is operated jointly by the local government and the NPO. In response to a request for processing of oversized garbage or recycled products from the residents, data on the residents, data on the products to be processed, Input means for inputting oversized garbage / recycled goods classification of the target product and data relating to the collection date; storage means for storing the data input by the input means; and storage means for a predetermined date before the collection date The data for the specified date stored in the premises is roughly classified by oversized garbage or recycled goods classification, and the oversized garbage is sent to the terminal of the carrier specified by the local government, and the recycled goods to the terminal of the carrier specified by the NPO. A transmitting means and a means for allocating the operating cost of the reception center to the local government and the NPO based on a ratio calculated by a predetermined method and charging the NPO and the NPO respectively. Is achieved by bulky waste and recycling product acceptance processing system that.

[0007]

FIG. 1 is a block diagram showing an embodiment of the present invention.
This will be described in detail with reference to FIG. FIG. 1 is a configuration diagram of a bulky / recycled goods reception processing system of the present invention. Reference numeral 1 denotes a reception processing system installed at a bulky / recycled goods reception center operated jointly by a local government and an NPO. Reference numeral 15 denotes an operator terminal including a keyboard, a mouse, a display device, and the like, and a personal computer (personal computer) is generally used. 16 is a keyboard,
An administrator terminal including a display device and the like, and a personal computer is also usually used. These terminals 15 and 16 are LAN
17 which is also connected to LAN 17
It exchanges information with the server 12 and the reception server 13. In this embodiment, the operator terminal has a graphical user interface (GUI) function,
When the operator clicks an item or button displayed on the screen with the mouse, data is transmitted to the reception server 13 and an operation corresponding to an application program (shown as each functional block in FIG. 2) described later is performed. Can be made. Further, the data transmitted from the reception server 13 to the operator terminal 15 in response to the request of the application program is displayed on the display device of the operator terminal 15. It is abbreviated as "do and do".

A CTI server 12 is connected to a private branch exchange (PBX) 11, which is a private branch exchange. The CTI server 12 receives caller ID information of a telephone incoming from the outside via the public network 2, for example, telephone number 3 from a resident, and information of a FAX 4. Transfer to
Further, the CTI server 12 transmits FAX information to the FAX terminals 5 and 6 connected to the public network 2. CTI stands for Computer Telephony Integration (Co)
It stands for mputer Telephony Integration) and aims to integrate computer and telephone systems.

FIG. 2 is a functional block diagram of each application program in the reception server 13. The function of each unit will be described below. When the operator terminal 15 is activated, a reception slip screen is displayed for reception preparation. When residents apply for treatment of oversized garbage or recycled products (collectively referred to as processing request products) by telephone 3 to the reception center,
The CTI server 12 grasps the caller number of the telephone and notifies the reception processing unit 201. The reception processing unit 201 searches the history database 211 with the caller number, and if there is a matching caller number, the corresponding name and address are entered in the operator terminal 1.
5 and is displayed in a predetermined column of a reception slip of the operator terminal 15.

If there is no matching caller number, the telephone directory database 212 is searched, and if there is a matching caller number, the corresponding name and address are sent to the operator terminal 15, and a predetermined column of the reception slip of the operator terminal 15 Will be displayed. If there is no matching caller number, the address and name are not displayed on the reception slip, so the operator manually inputs the address and name while making an inquiry to the applicant by telephone. FIG. 3 shows a reception slip 301A in which the name and address are displayed along with the reception number and telephone number on the right half of the display section of the operator terminal 15.

Next, the reception processing unit 201 sends the address data to the map information subsystem 210. The map information subsystem 210 searches the address data, and sends the surrounding map of the matched address, the information of the house, the seal shop, the recycle goods consignment shop, and the waste home appliance collection shop to the reception processing unit 201 together with the color-coded information. return. The reception processing unit 201 displays them on the left half of the operator terminal 15. The operator clicks the item selection button 306 of the reception slip 301A to display the item selection screen 401 of FIG. 4, and displays the item selection list 402 in the right half of the screen, and selects the application item heard from the applicant. And enter the quantity. When the item selection and the quantity input are completed and the OK button 403 is clicked, the item type processing unit 202 is activated.

Hereinafter, description will be made with reference to FIG. The item processing unit 202 specifies the item type with reference to the item / charge table in FIG. 9 for each item in step 802 in FIG. Here, the item types are (1) oversized garbage 803, (2) general processing request product 810, (3) general household appliances 820, and (4) four waste home appliances 8
30. Item type corresponding to each item is reception slip 301
The state additionally displayed in the item column and the item type column of A is shown in the reception slip 301B of FIG.

[0013] The operator clicks the item type 307 of the reception slip 301B in order to define the handling category shown in the handling category 840. The handling division selection section 2
03 is activated, and the handling category selection unit selects the handling category by inputting the applicant's request and the like according to the handling category selection 804 flow of FIG. 8 and using the handling category setting screen (example shown in FIG. 6). . For example, when a general processing request product 307-3 corresponding to a bicycle is clicked, a handling category setting screen shown in FIG. 6 is displayed. Following the screen below, ask the applicant's request and click "YES" or "NO". If you want to recycle 601, if you want to recycle, ask if there is a need for repair and if so, whether it is minor or not 602.
Listen to 3. In the case of a consignment sale request, the consignment sale product 842 is obtained. If recycling is not desired or the degree of repair is not insignificant, the handling category is bulky waste 841. If consignment sale is not desired, it is a recycled product 843. This is displayed in the handling section 308 of the reception slip 301C in FIG.
When the handling section 604 is determined and the end button 605 is clicked, the condition setting processing section 204 is activated.

When the handling category is a consignment product, the condition setting processing unit 204 displays handling conditions such as a carry-in method and a pick-up method when the product cannot be sold from the explanatory note table 216 on a screen (not shown) of the operator terminal 15. I do. If the handling category is recycled, NP is entered in the calendar DB 215.
Retrieve the collection date of the carrier designated by O
This is displayed in the collection date column 312 of C. Also, “0” (free) is displayed in the collection fee column. If the handling category is oversized garbage, the item price DB 213 is searched, and the fee corresponding to the item is displayed in the price column. Further, the collection date of the carrier is retrieved from the calendar DB 215 and displayed in the collection date column 312 of the reception slip 301C.

In the case where the handling category is four items of waste home electric appliances, the collection conditions such as the waste home electric appliance collection shop and the collection fee are displayed on the screen of the operator terminal 15 from the explanation table 216. When the operator presses the registration button 313 after confirming the applicant, the information of the reception slip 301C is stored in the application DB 21.
7 is registered. The format of the application DB 217 is shown in FIG.

The reception center manager inputs the scheduled collection date and the handling category from the manager terminal 16 and instructs the work instruction form creation unit 206 of the reception server 13 to create a list. The work instruction creation unit 206 creates and displays a work list (not shown) by separating the application items for the corresponding scheduled collection date from the application DB 217 into oversized garbage and recycled products. The administrator confirms the displayed contents and instructs creation of a work order. When the work order is created and displayed, the administrator confirms it and presses the send button. Thereby, the data transmission processing unit 20
8 instructs a hauler designated by a local government to pick up oversized waste by fax 5.

For a recycled product, a pickup is instructed by a fax 6 to a carrier specified by the NPO. In addition, for bulky waste, do not send directly to the local government designated carrier, send the above work list to the local government, the local government creates a work instruction using a computer system not shown based on it, and sends it to the specified carrier. It is also possible to instruct pick-up by fax or the like.

The reception center is operated jointly by the local government and the NPO, and the operation cost is allocated based on the actual quantity and number of received recycled products and other (oversized garbage etc.). The manager of the reception center bills the center operating cost on a monthly basis using the billing processor 209 of the reception processing system 1. Specifically, the billing processing unit 209 applies for the application D
From B217, the quantity of recycled products for the month (A),
The amount of oversized garbage (B), the number of applications for consignment sales (C),
Count the number of applications for waste home appliances (D).

Next, the ratio (RR) of the recycled product is determined by the following equation. RR = A / (A + B + C + D) Next, a ratio (SR) other than the recycled product is obtained by the following equation. SR = (B + C + D) / (A + B + C + D) The manager inputs the total cost (T) of the center operation from the terminal, and instructs bill creation. The billing processor 209 is an NPO
Is calculated by T × RR, and the amount charged to the local government is calculated by T × SR, and respective invoices are created. The administrator checks the created bill and sends it to the NPO and the local government.

In the present embodiment, the request for the oversized garbage / recycling process of the residents is transmitted by telephone or facsimile, and the operator inputs the information to the reception processing system at the operator terminal 15. It is also possible to make a request to a reception server without the intervention of an operator via the portable Internet.

[0021]

According to the present invention, residents can collectively request the same reception center for bulky garbage, recycled products, home electric appliances, and consignment products without being aware of the classification. Residents can perform treatment according to the handling category while receiving them collectively in the same system, so that residents can easily compare the handling categories and recognize the merits of recycled products, and easily bulky waste. Instead of requesting it, it will increase the chances of turning it into recycled products. As a result, local governments will lose bulky waste.

[Brief description of the drawings]

FIG. 1 is a configuration diagram of a bulky / recycled goods reception processing system of the present invention.

FIG. 2 is a functional block diagram of a reception server of the reception processing system of the present invention.

FIG. 3 is a reception slip screen displayed on an operator terminal when an application is received from a resident.

FIG. 4 is an item selection screen for inputting an item into a reception slip.

FIG. 5 is a reception slip screen in which an item / quantity is input and an item type is displayed.

FIG. 6 is a condition input screen for setting a handling category.

FIG. 7 is a registration receipt form screen that has been settled up to the handling category, amount, and collection date.

FIG. 8 is a functional flowchart of a handling section selecting unit.

FIG. 9 is a table that defines charges and item types corresponding to items.

FIG. 10 is an application DB for storing confirmed application contents.

[Explanation of symbols]

1 reception processing system, 2 public network, 3 telephone, 4F
AX, 5 FAX, 6 FAX, 11 PBX, 12 C
TI server, 13 reception server, 14 operator telephone, 15 operator terminal, 16 administrator terminal, 17
LAN, 201 reception processing unit, 202 item type processing unit,
203 Handling category selection unit, 204 Condition setting processing unit, 2
05 Application DB processing unit, 206 Work instruction document creation unit, 2
07 statistical processing unit, 208 data transmission processing unit, 209
Billing processor, 210 map information subsystem, 211
History DB, 212 Phonebook DB, 213 Item Charge D
B, 215 Calendar DB, 216 Description table, 217 Application DB, 301 Reception slip, 306 Item selection button, 312 Collection date, 313 Registration button, 4
01 Item selection screen, 402 Item selection list, 403
OK button, 802 Item type table search, 804
Handling category selection

Claims (5)

[Claims] 1. In response to a request for treatment of oversized garbage or recycled products from a resident, data on the resident, data on a product to be treated, oversized garbage / recycled product classification of the subject product, and data on a collection date. Input means for inputting the data, storage means for storing data input by the input means, and a predetermined date before the collection date, the data for the predetermined date stored in the storage means is oversized garbage or recycled product. Oversized garbage / recycled goods consisted of a method of roughly categorizing, sending bulky garbage to the terminal of the carrier specified by the local government, and recycling goods to the terminal of the carrier specified by the organization handling the recycled product. Reception processing system. 2. Local governments and private non-profit organizations (NP
O)) is a reception processing system installed at the reception center for oversized garbage or recycled products, which is operated jointly by the inhabitants. Means for inputting data relating to the data, the bulky / recycled goods category of the article to be processed, and data relating to the collection date, storage means for storing the data input by the input means, a predetermined period of the collection date One day before, the data for the predetermined date stored in the storage means is roughly classified by oversized garbage or recycled goods, and the oversized garbage is sent to the terminal of the transporter designated by the local government, and the recycled goods are designated by NPO. Bulk garbage / recycled goods reception processing system, comprising: means for transmitting to a carrier terminal. 3. A reception processing system installed at a reception center for oversized garbage or recycled products, which is operated jointly by a local government and an NPO. Input means for inputting data, data relating to an article to be processed, bulky / recycled article classification of the article to be processed, and data relating to a collection date; storage means for storing data input by the input means; Before the predetermined date of the collection date, the data for the predetermined date stored in the storage means is roughly classified by oversized garbage or recycled product classification, and the oversized garbage is transmitted to a terminal of a transport company designated by a local government, Means for transmitting the recycled goods to the terminal of the carrier designated by the NPO; and the local government based on the ratio calculated by a predetermined method for operating the reception center. An oversized garbage / recycled goods reception processing system comprising means for distributing to NPOs and billing each. 4. The oversized garbage / recycled goods reception processing system according to claim 3, wherein the ratio calculated by the predetermined method is a ratio of actual application results from residents. 5. In response to a request for treatment of oversized garbage or recycled products from the residents, data on the residents, data on the products to be treated, oversized garbage / recycled products of the products to be treated, and data on the collection date. Input means for inputting the data, storage means for storing data input by the input means, and a predetermined date before the collection date, the data for the predetermined date stored in the storage means is oversized garbage or recycled product. A bulky / recycled goods reception / processing system consisting of means for roughly classifying and sending bulky waste to terminals of local governments, and recycling goods to terminals of transporters designated by the recycling goods handling organization.