JP2002352360A - Remote monitoring system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a remote monitoring system that can deliver appropriate information to appropriate corresponding bases even by a terminal unit installed in the same building according to the classification of facility devices monitored by the terminal unit. SOLUTION: A delivery processing part 44 of a monitoring center 30 receiving and processing abnormality data from the terminal units 2a-2n for monitoring the facility devices 1a-1b analyzes the received abnormality data and delivers abnormality data contents to the corresponding base where the general assigned staff stands by, and to a corresponding base 50b where the assigned staff with technical knowledge stands by together with the general assigned staff, according to the classification of the facility devices.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a remote monitoring system for monitoring equipment provided in a building via a terminal device.

[0002]

2. Description of the Related Art Generally, as a means for maintaining and managing equipment installed in a building included in a district forming a predetermined monitoring area, when an abnormality occurs in the equipment, this abnormal data is collected. When an error is detected in this terminal device, the occurrence of the error is reported to the monitoring center via a communication line, and the center is notified to the corresponding base via the communication line to respond to the response staff. There is a remote monitoring system that dispatches to a building at the site.

[0003] Usually, for example, when the equipment is an elevator, the elevator management company owns the monitoring center when the equipment is an air conditioner, and the air conditioner management company owns the monitoring center when the equipment is an air conditioner.

[0004] However, from the recent economic situation and the like, it is advisable to integrate them and monitor them with a single monitoring center, so that different types of equipment are monitored by a single monitoring center, and a predetermined monitoring area is monitored. Has been proposed to distribute the notification to a predetermined correspondence base.

[0005]

By the way, depending on the equipment, for example, in the case of a large-sized air conditioner, not only the number of installed air conditioners is often small, but also specialized knowledge is often required. Few. For this reason, it is not possible to assign a response staff having this expertise to all the response bases. Therefore, there is a problem that, as in the related art described above, when an alarm from a terminal device in a predetermined monitoring area is distributed to a predetermined correspondence base and a dispatch request is made, there is no corresponding personnel.

It is an object of the present invention to provide a remote monitoring system capable of distributing to an appropriate service base according to equipment.

[0007]

In order to achieve the above object, a terminal device for collecting data when an abnormality occurs is provided in equipment provided in a building in a district forming a predetermined monitoring area, When a fault is detected in the device, the monitoring center is connected to the monitoring center via a communication line, and the monitoring center transmits the fault information to a corresponding service base via the communication line. And a distribution processing unit for performing a process of distributing the data to an appropriate corresponding base in accordance with the equipment.

[0008] In the present invention having such a configuration,
When an abnormality is reported from the terminal device to the monitoring center, it is confirmed which equipment / device it originated from, and the appropriate location to deliver to is taken, and appropriate measures are taken. Will be delivered. Therefore, appropriate countermeasures can be dispatched to the site and prompt measures can be taken.

[0009]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of a remote monitoring system according to the present invention will be described below with reference to the drawings.

FIG. 1 is a block diagram showing the configuration of an embodiment of the present invention, and FIG. 2 is a flowchart showing processing performed by the remote monitoring system shown in FIG.

As shown in FIG. 1, the remote monitoring system according to the present embodiment is provided in buildings 11a to 11k in predetermined monitoring areas 10a to 10b, respectively, and equipments 1a (for example, elevators) to 1b (for example, elevators) in the buildings. A terminal device 2a-2n for detecting an abnormality of, for example, an air conditioner, a monitoring center 30 connected to the terminal device 2a-2n via the communication line 21 and performing a predetermined response process based on the transmitted abnormality information; It has. The monitoring center 30 includes a signal processing unit 31 that receives abnormal data from the terminal devices 2a to 2n, a control unit 32 that processes abnormal data, a database 33 that is a storage device for alarm data, and an output device. The control unit 32 includes a display device 34, a printing device 35, and an input device 36 such as a keyboard. The control unit 32 performs a process on a database.
And a reception processing unit 4 for receiving abnormal data subjected to signal processing
And an operation processing unit 43 that performs processing relating to commands from the input device 36 or the display device 34, the printing device 35, and other processing units (not shown). In addition, the corresponding consoles 60 a to 60 are installed at a place different from the monitoring center 30 and connected to the monitoring center 30 via the communication line 22.
b and general response personnel 61 capable of responding to the equipment 1a
Corresponding bases 50a to 50b at which the corresponding personnel 62b having specialized knowledge of a to 61b and the specific equipment 1b stand by are respectively arranged in a plurality of predetermined districts.

Further, in the present embodiment, the control unit 32 of the monitoring center 30 analyzes the abnormal data output from the terminal devices 2a to 2n, and
And a distribution processing unit 44 for distributing information to the corresponding consoles 60a to 60b of the appropriate corresponding bases 50a to 50b in accordance with the information.

In addition, there is provided a special handling base 50c installed for statistical processing of information on the equipment 1a-1b or a checker of the handling, and the monitoring center 3
0, the terminal devices 2a to 2
A distribution information editing unit 45 for distributing the abnormal data collected by n. The distribution information editing unit 45 is a device that extracts only information necessary for statistics.

The operation of the embodiment configured as described above will be described below with reference to the flowchart of FIG.

In a building 11a belonging to the district 10a, a terminal device 2 for monitoring equipment 1a (for example, an elevator) is provided.
a and a terminal device 2b for monitoring the equipment 1b (for example, air conditioning equipment), and a terminal device 2c for monitoring the equipment 1a is installed in the building 11b. In addition, district 10b
A terminal device 2m for monitoring the facility device 1a and a terminal device 2n for monitoring the facility device 1b are installed in the building 11k belonging to.

Further, the corresponding base 5 having the district 10a under its jurisdiction.
0a is a general response staff 61a capable of responding to the equipment 1a, and a response base 50b having jurisdiction over the district 10b is a general response staff 61b capable of responding to the equipment 1a.
It is assumed that the response staff 62b having the specialized knowledge of the equipment 1b belongs, and the special response base 50c is installed for performing statistical processing of information on the equipment 1a installed in the building 11b. .

When the terminal device 2a provided in the building 11a detects an abnormality of the equipment 1a, an identification number set uniquely for the terminal device, data indicating the equipment having the abnormality, and the like are used as abnormal data as communication data. The data is transmitted to the monitoring center 30 via 21.

In step S1, the abnormal data is received by the signal processing unit 31 of the monitoring center 30, and the reception processing unit 42, the database processing unit 41, and the operation processing unit 43 of the control unit 32 execute predetermined corresponding processing. Next, as step S2, district 1
Corresponding bases 50a-related to the building 11a belonging to 0a
The information of 50c is extracted from the database 33, and as step S3, the contents of the abnormal data are analyzed by the distribution processing unit 45 included in the control unit 32, and the equipment 1a to 1b is analyzed.
Is determined.

In the case of abnormal data from the terminal device 2a installed in the building 11a belonging to the district 10a, steps S2 and S3
In step S4 based on the information obtained in
It is determined that the response staff 61a who can respond to a belongs to the response base 50a having the jurisdiction over the district 10a, and abnormal data is distributed to the response desk 60a installed at the response base 50a via the communication line 22 in step S5. Is done.

Further, in the case of abnormal data from the terminal device 2b, in step S4, the responding personnel capable of responding to the equipment 1b does not belong to the response base 50a which has jurisdiction over the district 10a. The correspondence base 50b to which the corresponding correspondence staff 62b belongs is determined, and the procedure proceeds to step S7.
The abnormal data is distributed via the communication line 22 to the corresponding console 60b of the corresponding base 50b.

Further, in step S8, it is determined whether or not there is a corresponding base for distributing abnormal data other than the corresponding base where the corresponding staff of the facility equipment is on standby. Here, in the case of the terminal device 2c that monitors the facility equipment 1a installed in the building 11b, the procedure S
4. The correspondence table 60 installed at the correspondence base 50a through S5
a, the abnormal data is distributed, and in step S9,
By the function of the distribution information editing unit 45, only the information necessary for statistics is extracted, and the abnormal data is distributed via the communication line 22 to the special support base 50c installed for performing statistical processing.

According to the embodiment of the present invention configured as described above, the distribution processing unit 44 provided in the monitoring center 30
Analyzes the abnormal data from the terminal devices 2a to 2n, determines the corresponding base to which the corresponding staff member capable of handling the equipment belongs, and distributes the abnormal data to distribute the abnormal data to an appropriate corresponding base. can do.

Further, by newly providing a special handling base, it is possible to simultaneously perform statistical processing such as how much abnormality has occurred.

[0024]

According to the present invention, even if the corresponding base differs depending on the type of equipment monitored by the terminal device of the same building, the abnormal data content can be distributed to an appropriate corresponding base. This has the effect of reducing the time required to complete the response.

Further, by newly providing a special handling base, it is possible to simultaneously perform statistical processing such as how much abnormality has occurred.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a configuration of one embodiment of a remote monitoring system according to the present invention.

FIG. 2 is a flowchart showing a process performed by the remote monitoring system shown in FIG.

[Explanation of symbols]

1a to 1b Equipment 2a to 2n Terminal equipment for monitoring equipment 1a to 1b 10a to 10b District 11a to 11k Building 21 to 22 Communication line 30 Monitoring center 44 Distribution processing unit of control unit 45 Distribution information editing unit of control unit 50a ~ 50b Correspondence base 50c Special correspondence base 60a ~ 60b Correspondence desk installed at the correspondence base 60c Correspondence desk installed at the special correspondence base 61a ~ 61b General correspondence personnel capable of responding to the equipment 1a 62b Specialization of the equipment 1b Response staff with knowledge

 ────────────────────────────────────────────────── ─── Continuing from the front page (72) Inventor ▲ Lacquer Norio Yama 1-6-6 Kandanishikicho, Chiyoda-ku, Tokyo F-term in Hitachi Building Systems Co., Ltd. 5C087 AA02 AA03 BB03 DD08 DD23 EE11 FF01 FF07 FF19 GG07 GG17

Claims (2)

[Claims] 1. A facility device provided in a building in a district forming a predetermined monitoring area is provided with a terminal device for collecting data when an abnormality occurs, and via a communication line when the terminal device detects the abnormality. In a remote monitoring system connected to a monitoring center and transmitting abnormality information from the monitoring center to a corresponding service base via a communication line, the monitoring center is connected to an appropriate service base in accordance with the equipment. A remote monitoring system comprising a distribution processing unit for performing distribution processing. 2. A special handling base for performing at least statistical processing of information on the equipment is provided as the handling base, and a distribution information editing unit for delivering information to the special handling base is provided in the monitoring center. The remote monitoring system according to claim 1, wherein: