JP2002342652A - Information management system and managing method thereof - Google Patents

Abstract

PROBLEM TO BE SOLVED: To develop an electric commerce system that satisfies any of a user, an owner who has already bought a purchasing object that the user tries to buy and a server that provides contents of the purchasing object and accordingly to make drastic cost reduction by reducing customer collection costs. SOLUTION: The user is registered, an actual example is presented to the user to receive questions, answers from the owner are answered to the user, the degree of contribution is calculated with respect to the owner who has responded to the answers to give a reward to the owner, the user is collated with a prospective customer, candidates for a person in charge of business are checked by using the user communication history, persons in charge of business desired by the user are designated, priorities are given to the persons in charge of business in accordance with collation results, and a person in charge of business is decided according to the priorities.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a user, an owner who has already purchased a purchase that the user intends to purchase, and a server administrator (server provider) who provides contents of the purchase. The present invention relates to an information management system and a management method capable of developing a satisfactory e-commerce system for any of the above.

[0002]

2. Description of the Related Art Conventionally, when purchasing a product,
In general, in order to select the most suitable one for the user's desire, it is common to preview the product and check the quality, performance, price, etc. in advance.

[0003] In particular, the more expensive products such as automobiles, real estate, and houses are, the more the need for such preliminary inspections and confirmations tends to increase.

[0004]

However, at present, information necessary for purchasing products relies on information unilaterally provided by the manufacturer, and is in a neutral position other than the manufacturer. It is difficult to obtain accurate information from people and people who have purchased products.

[0005] Here, as an example of the case of purchasing a house, a prospective purchaser visits a model house prepared by a house maker or tours a resident's house. These actions are merely performed by the maker. It is a one-sided, disproportionate piece of promotional information, not a neutral one. In addition, the maintenance and management of the model house is costly for the manufacturer.

[0006] In addition, it is common for the prospective purchaser to negotiate with the sales representative who first contacted the company. If the purchaser is not compatible with the sales representative, even if he / she likes the house, You have to be excluded from your choice. This results in a loss of opportunity not only for the prospective purchaser but also for the manufacturer.

On the other hand, in recent years, electronic commerce systems using networks have been actively developed.
For example, when there is a product to be purchased, the prospective purchaser searches the network for a server that provides information on the desired product.

[0008] However, even when such a network system is used, the information to be provided is created for advertising purposes, and is not based on a neutral standpoint.

[0009] Therefore, an object of the present invention is to provide both a user, an owner who has already purchased a purchase that the user intends to purchase, and a provider who provides contents of the purchase. To provide an information management system and a management method thereof capable of developing a satisfactory e-commerce system from a neutral standpoint, thereby reducing the cost of attracting customers and significantly reducing costs. It is in.

[0010] Another object of the present invention is to provide an information management system capable of reducing a loss of a study opportunity due to incompatibility with a sales person and increasing a rate of contract negotiation completion.
And to provide a management method thereof.

[0011]

SUMMARY OF THE INVENTION The present invention provides at least one
A system for managing the exchange of information with respect to one or more users and owners on a terminal side, comprising: a user registration unit for newly registering the user; and an example data group stored in an example storage medium. Search, and example data extraction means for extracting the example data desired by the user, presentation means for presenting the extracted example data to the user, and a question from a user who refers to the example data. Receiving, presenting the question to the owner, returning an answer to the question to the user, an information exchange means, storing a communication history of the user and the owner including information exchange, and storing the communication history. An information management system is configured by including communication history management means for managing information on the user and the owner using the communication history management means.

[0012] The present invention is a system for managing the exchange of information with at least one or more terminal users and owners, comprising: a user registration means for newly registering the user; An example data extraction unit that searches an example data group stored in a storage medium and extracts example data desired by the user; a presentation unit that presents the extracted example data to the user; Communication history management means for storing the communication history of the user and the owner including the communication history, and managing the information on the user and the owner using the communication history; and The information management system is configured by referring to the person in charge of the actual example and by providing surveying means for selecting a candidate for determining the person in charge.

[0013] The present invention is a system for managing the exchange of information with at least one or more terminal users and owners, and a user registration means for newly registering the users, An example data extraction unit that searches an example data group stored in a storage medium and extracts example data desired by the user; a presentation unit that presents the extracted example data to the user; Information exchange means for receiving a question from a user who refers to the information, presenting the question to the owner, and returning an answer to the question to the user, and communication between the user and the owner including information exchange A communication history management unit that saves a history and manages information on the user and the owner using the communication history, and refers to a person in charge of the actual example in which the communication history is examined and the user communicates. By, by comprising a checking means for selecting a candidate for determining the charge of said user, constituting the information management system.

Here, the communication history management means may further include a contribution degree calculating means for calculating a contribution degree to the user with whom the owner has exchanged by referring to the communication history.

[0015] Reward fee determining means for determining a reward fee for granting a reward to the owner according to the contribution degree calculated by the contribution degree calculating means, and presenting the determined reward fee to the owner. It may further include a reward fee presenting means.

The present invention is a method for managing the exchange of information with at least one or more terminal users and owners, comprising a user registration step of newly registering the user, An example data extraction step of retrieving an example data group stored in a storage medium and extracting example data desired by the user; a presentation step of presenting the extracted example data to the user; An information exchange step of receiving a question from a user who refers to the information, presenting the question to the owner, and returning an answer to the question to the user, and communication between the user and the owner including information exchange. A communication history management step of storing history and managing information on the user and the owner using the communication history, thereby providing an information management method.

[0017] The present invention is a method for managing the exchange of information with at least one or more terminal users and owners, comprising a user registration step of newly registering the user, An example data extraction step of searching for an example data group stored in a storage medium and extracting example data desired by the user; a presentation step of presenting the extracted example data to the user; and A communication history management step of storing communication history of the user and the owner including the communication history and managing information on the user and the owner using the communication history, and examining the communication history and communicating with the user. By referring to the person in charge of the example,
An information management method by providing a research step of selecting a candidate for determining the charge of the user.

The present invention is a method for managing the exchange of information with at least one terminal-side user and owner, comprising: a user registration step for newly registering the user; An example data extraction step of retrieving an example data group stored in a storage medium and extracting example data desired by the user; a presentation step of presenting the extracted example data to the user; An information exchange step of receiving a question from a user who refers to the information, presenting the question to the owner, and returning an answer to the question to the user, and communication between the user and the owner including information exchange. A communication history management step of storing a history and managing information on the user and the owner using the communication history, and referring to a person in charge of the actual example in which the communication history is investigated and the user communicates. It allows by comprising the investigation step of selecting a candidate for determining the charge of said user, provides information management method.

Here, the person in charge may be a sales person or a design person.

(Other Additional Components) The following components may be added.

In managing the information, the user may place an estimate order for a desired product, or may designate a desired sales person or design person.

[0022]

Embodiments of the present invention will be described below in detail with reference to the drawings.

[First Example] A first embodiment of the present invention will be described with reference to FIGS.

In the information management system according to the present invention, when there is a "purchased item" to be purchased, a user (purchased person) who wants to purchase, an owner who has actually purchased, and the purchased item And a server that provides and manages content related to the content.

The system of the present embodiment will be described by taking a residential building as an example. However, the present invention is not limited to this. For example, general real estate (land, apartment, condominium), high-priced goods such as automobiles / brand goods, antiques The present invention can be applied to a system for purchasing or ordering a hobby product such as a picture, a product of a story about overseas travel, a restaurant, a dish, and the like based on a story.

Hereinafter, an example of the configuration of the house information management system 1 relating to a house building will be described.

<System Configuration> First, the overall configuration of the present system will be described with reference to FIGS.

FIG. 1 shows a schematic configuration of the information management system 1. The system 1 includes a content server 10 for providing house information, a management server 20 as a house maker,
Used by the terminal 30 used by a user who plans a house building (hereinafter, referred to as a new customer) and the owner who has already moved in (hereinafter, referred to as a customer: also includes a person who has actually moved in on behalf of the owner) The terminal 40 is roughly divided into a terminal 40 and a terminal 40. In the present system, the content server 10 and the management server 20 are configured separately from each other. However, the present invention is not limited to this, and may be configured as one management server 2 as in a second example described later.

The management server 20 has a plurality of business offices 51
(Sales offices a to d) are connected. Each sales office 51 is assigned a salesperson 52 who is in charge of sales related to home building to new customers and customers.

The management server 20 has a management site 21
(Homepage) is provided. Management site 21
Is a site for constructing a virtual space for asking questions, designing, estimating, and discussing construction with a user such as a new customer via the content server 10.

On the other hand, the content server 10 has a new customer site 11, a home maker site 12, and a customer site 1
3 are provided. The new customer site 11 (homepage) is a site dedicated to new customers that constructs a virtual space for inquiries, questions and answers, and discussions on building with the terminal 30 on the new customer side.

Housing manufacturer site 12 (homepage)
Is a site dedicated to the administrator who constructs a virtual space for exchanging information about the house maker, new customers, and customers with the management server 20 and providing rewards (reward money, etc.).

The customer site 13 (homepage) is a site dedicated to the customer for constructing a virtual space for collecting architectural information and mouth information from the customer with the terminal 40 on the customer side.

The Internet 61 and the content server 1 are connected between the content server 10 and the management server 20.
0 and the new customer side terminal 30 between the Internet 62,
The content server 10 and the customer terminal 40 are connected via the Internet 63, and the management server 20 and each business office 51 are connected via the Internet 64.

(Configuration of Server) Next, an example of the internal configuration of the server will be described with reference to FIGS.

(Content Server) FIG. 2 shows the configuration of the content server 10.

The server device 10 has a user registration unit 100
, An example data extraction unit 101, and a question / answer unit 102
, The design estimation request section 103 and the sales representative nomination section 10
4 and a user storage unit 150 having a new customer database DB10.

In addition, an information processing section 160 composed of a CPU or the like for performing various image processing and general control, and an input / output section 161 for performing input / output of various data and communication control processing.
And a display unit 162 for displaying various information such as image data and a homepage, and a storage unit 163 for storing a program for executing processing according to the present invention and a program for controlling the present apparatus. These units are connected by an internal bus B which can communicate with each other.

Here, the function of each means will be described.

The user registration unit 100 has a function of registering a new customer who has joined into the new customer database DB10 of the user storage unit 150.

The example data extraction unit 101 is a management server 2
It has a function of searching the example data group (building information) stored in the example database DB1 of No. 0 and extracting the example data desired by the new customer.

The question / answer section 102 has a function of presenting actual data to a new customer and accepting a question, and a function of presenting a question from a new customer to a customer and returning an answer (oral information) to the question to the new customer. Have.

The design estimate requesting unit 103 has a function of creating an order request form in which a design and an estimate request regarding a new customer's favorite house building are entered and placing an order.

The salesperson appointment section 104 is a section where the new customer is a desired salesperson 52 (or a designer in charge) who is in charge of at least an order for a house including a building design and a quotation.
Has the function of nominating. In addition, the sales representative nomination unit 104
May be configured by providing a column to be designated in the order request form of the design estimate request unit 103.

(Management Server) FIG. 3 shows the configuration of the management server 20.

The management server 20 has an example data generator 2
00, a user score calculation unit 202, a user selection unit 203, an owner contribution calculation unit 204, an owner remuneration fee determination unit 205, a communication history storage unit 212, and a research unit 206 that constitute the communication history management unit 201. User collating unit 20 that constitutes
7. Sales person candidate extraction unit 208 and sales person priority assigning unit 209, sales person determination unit 210, remuneration fee presentation unit 211, example data storage unit 250 having example database DB1, and prospect database DB2
Business contents such as a house maker 50, a sales office 51, and a sales person 52 associated with a partner, a prospect storage unit 251 having an owner database DB3 storing customer information and house information, and the like. And a related maker storage unit 253 having a related maker database DB4 that stores business ranges.

In addition, an information processing section 260 composed of a CPU or the like for performing various image processing and general control, and an input / output section 261 for performing input / output of various data and communication control processing.
And a display unit 262 for displaying various information such as image data and a homepage, and a storage unit 263 for storing a program for executing processing according to the present invention and a program for controlling the present apparatus. These units are connected by an internal bus B which can communicate with each other.

Here, the function of each means will be described.

The example data generation unit 200 is a new customer from a group of information composed of customer information and house information of a homeowner who is a customer by executing a process of converting content into parts and automatic generation of content. It has the function of extracting only the information necessary for the user to consider housing construction and generating reconstructed example data.

Communication history storage unit 2 of communication history management unit 201
Reference numeral 12 denotes a communication history of a new customer and a customer on a homepage (eg, new registration, screen reference, a question of an actual example of a specific customer, a type of response from the customer to the new customer, the number of times of communication, etc.). ) Is recorded and stored sequentially.

The user score calculation unit 202 has a function of giving a score (use point) to a new customer in accordance with the contents of the communication history and executing a calculation process.

The user selecting section 203 has a function of executing a selecting process based on the result of the arithmetic process after the use points are given to determine whether or not to continue the subsequent communication with the new customer.

The owner contribution degree calculation unit 204 refers to the customer's communication history stored in the communication history storage unit 212 and calculates the degree of contribution to the new customer with whom the customer has exchanged by arithmetic processing. Has functions.

The owner remuneration fee determination unit 205 has a function of determining a remuneration fee for giving a reward to a customer in accordance with the degree of contribution calculated by the owner contribution level calculation unit 204.

The user collating unit 20 constituting the investigation unit 206
Reference numeral 7 has a function of checking whether or not a new customer who has designated a salesperson has already been registered as a prospective customer. Here, a prospective customer is a customer who has a sales person using a well-known sales method regardless of this system, or a customer who has already ordered a design estimate and has already determined a sales person in this system. is there.

The salesperson priority assigning unit 209 refers to the communication history stored in the communication history storage unit 212 according to the collation result, and identifies the salesperson of the actual data with which the new customer has exchanged data. As a salesperson candidate, it has a function of assigning priorities for determining a salesperson.

The salesperson determining unit 210 has a function of finally determining a salesperson in charge of a new customer based on the priority assigned by the salesperson priority assigning unit 209 according to the collation result. Have. That is, the salesman 52 who is determined to be in charge of the new customer is registered in the prospective customer database DB2.

The remuneration fee presentation unit 210 has a function of presenting the remuneration fee determined by the owner remuneration fee determination unit 205 to a customer (customer or the like), for example, displaying it on a screen on a homepage.

<System Operation> Next, the operation of the present system will be described with reference to FIGS.

FIG. 4 shows a simplified flow of the information management process of the present system. The description will be made separately for a new customer, a customer, the content server 10, and the management server 20.

This processing includes the first step of step S1, the second step of step S100, and the third step of step S200.
Step, the fourth step of step S300, and step S4
00 and the fifth stage. In addition, new customers, customers,
Each process of the content server 10 and the management server 20 is executed substantially in parallel in each step.

(First Step) First, step S1 will be described.

In step S10, the new customer terminal 30 makes an application for registration through the new customer site (homepage) 11 of the content server 10 connected to the Internet 62.

In the content server 10, step S2
At 0, a new customer is newly registered. Here, personal information of the new customer, for example, information such as a name, an address, a family structure, and a hobby is registered in the new customer database DB10.

The management server 20 executes the following processing (steps S30 to S32).

In step S30, the communication history is managed. The communication history is continuously managed during the following processing.

In step S31, actual example data is generated and stored. That is, the building information is collected in advance from the customer to create the example data, and the example data storage unit 101
In the actual example database DB1. “Building information” includes, for example, floor plans, structures, layouts,
This is information on the residence of the resident (customer), such as the age of the building and auxiliary facilities. In addition, evaluation information such as experiential usability from the first time of residence of the customer may be included as “mouth information”.

In addition to the above, an owner database DB
In 3, customer information and house information are registered as information about the customer. In the maker database DB4, for example, information on a plurality of manufacturers affiliated with the server administrator is registered.

In step S32, a new customer is registered in the new customer database DB10. In addition, a predetermined score is given to a newly registered new customer. For example,
As an “entry point” as shown in FIG.
Give 0 points.

(Second Step) Next, step S100 will be described.

The new customer terminal 30 executes the following processing (steps S110 to S111).

At step S110, the newly registered new customer, that is, the house building planner,
The search of the example data is started through the new customer site 11, and the building information and the word-of-mouth information are collected. As a result, the new customer obtains knowledge about the building from the collected information and learns it, and uses it as a reference material for the building he is planning to build.

In step S111, a question is asked to the customer on the basis of the content of self-learning with reference to the actual example data and the word-of-mouth information. For example, questions are asked about satisfaction / dissatisfaction with the housing design such as living comfort, construction costs, and floor plans, and whether the salesman 52 is satisfied or dissatisfied with the attitude.

In step S115, the customer terminal 40 responds to the question from the new customer by commenting or photographing the construction cost, the satisfaction / dissatisfaction with the house maker 50, the experience, and the like.

The following processing (steps S120 to S121) is executed in the content server 10.

In step S120, actual example data is introduced and a question is sent. That is, in response to a request for data retrieval from a new customer, the example data registered in the example database DB1 is introduced. The example data includes building information and mouth information. The “building information” includes, for example, floor plan, number of floors, appearance, age, building material, and the like. As the “mouth information”, for example, living comfort,
Satisfaction experienced by existing residents, such as comments on building satisfaction / dissatisfaction, durability, cost, convenience, surrounding recreational facilities, local environment, and the service response of the home maker 50 and sales staff in charge after moving in・ There is criticism information.

When a new customer asks a question,
In response to a question (email) from a new customer, the content of the question is sent to a specific customer specified by the new customer, and an answer from the customer is waited for.

In step S121, the response (oral information) from the customer is received, and a response is made to the new customer who asked the question.

The management server 20 executes the following processing (steps S130 to S131).

In step S 130, the history of communication between the new customer and the customer via the content server 10 is managed. The communication history is continuously managed during the following processing.

In step S131, a point calculation process, a new customer selection process, and a customer contribution calculation process are performed.

That is, by managing the communication history of a new customer,
From the entry points previously given to new customers, 1
Points (used points) are subtracted for each communication, and a subtraction process is performed to enable communication for the remaining points (remaining points). By performing such point subtraction processing, a new customer who is a homepage user can be shaken to select the new customer, and it is possible to eliminate a mere ghost customer who causes a headache for the homepage operator.

In addition, the communication history of the customer is managed, and the customer who responds to the question of the new customer through the homepage is considered as “contributing” in consideration of the labor (cooperation with the maker or the homepage management side). Is determined. This contribution degree is given to the customer as a contribution point weighted according to the content such as the number of replies, the type of reply, the reply period, and the like. Thereafter, in step S432, if the responding new customer has reached a contract, contract points are further provided, and a reward is given with reference to the total of the provided contribution points.

(Third Step) Next, step S200 will be described.

The new customer terminal 30 executes the following processing (steps S210 to S211).

In step S210, the new customer belongs to the desired business office 51 based on the content learned so far, that is, learning based on collection of actual data and learning based on a response (oral information) from the customer to a question. Salesman 52 (may be a person in charge of design) is added to new customer site
Nominate on the screen of. In addition, this nomination may be provided in a column for nomination in an order request form for design / quotation on a homepage, and may be entered in the column when ordering a house building.

In step S211, if necessary, the salesman 52 of the selected house maker 50 is subjected to a process as to whether or not the new customer is finally authorized. Note that this certification process takes into account the process when a new customer hits a sales representative who does not want to, and may be omitted.

The management server 20 executes the following processing (steps S230 to S236).

In steps S230 to S231, similarly to steps S130 to S131, the history of communication between the new customer and the customer is managed.

In step S232, it is checked whether or not the new customer who has appointed the salesperson 52 is a prospect registered in the prospect database DB2 of the existing channel.

In step S233, the sales person in charge of the actual example of communication with the user is extracted from the communication history.
Extract sales representative candidates.

In step S234, according to a predetermined rule,
Priorities are assigned to the salesperson candidates mentioned above.

That is, as a result of the collation, if the new customer is already registered as a prospect, the salesperson 52 in charge of the prospect takes over. On the other hand, as a result of the comparison, if the new customer is not yet registered as a prospective customer, a candidate for the salesperson 52 who is in charge of the new customer is extracted. Further, when prioritizing these candidates, as shown in FIG. 35 described later, the salespersons 52 are sequentially displayed as salesperson candidates based on predetermined criteria including the salesperson appointed by the new customer. .

In step S235, the salesman 52 who is in charge of the new customer is determined from the salesmen 52 who have been set as the salesperson candidates.

When the sales representative is displayed in a list on the screen, the candidate is shown on the management side screen and the sales person 52 is determined on the management side. Alternatively, it may be determined by instructing the new customer to make a selection instruction.

In step S236, the determined salesperson 52 is stored in the prospective customer database DB of the existing channel.
Register in 2.

(Fourth Step) Next, step S300 will be described.

At the new customer terminal 30, step S310
In, a new customer makes a detailed meeting of the architectural plan with the salesman 52 who has been in charge of the negotiation. Thereby, the final building plan is determined, and the contract is concluded.

The management server 20 executes the following processing (steps S330 to S332).

In steps S330 to S331, similarly to steps S130 to S131, the history of communication between the new customer and the customer is continuously managed.

In step S332, the salesperson 52 who has been in charge of negotiations negotiates design and specifications with a new customer, and a final construction plan is determined. At the detailed meeting stage of this architectural plan, drawings and requests may be exchanged on the Internet, and information on business procedures may be provided. Note that a contract may be made with a new customer.

(Fifth Step) Next, step S400 will be described.

In step S420, for the customer who provided useful information and cooperated with the answer given to the contracted new customer, a contribution point calculated in advance from the communication history is referred to as a reward. A reward is paid according to the contribution.

The management server 20 executes the following processing (steps S430 to S432).

In steps S430 to S431, the history of communication between the new customer and the customer is continuously managed as in steps S130 to S131 described above.

In step S432, the salesperson 52 who has made the contract is registered as customer information in the owner database DB3 as an existing channel (existing contract database), assuming that he will continue to be in charge of sales.

In this system, the processing from the first step of step S1 to the third step of step S200 is constructed as an automated system. However, the present invention is not limited to this. The system may be configured as an automated system including the processes up to the fourth step of step S300 and / or the fifth step of step S400.

<Processing Examples> Hereinafter, processing examples 1 to 1 of this system will be described.
5 will be described.

(Processing Example 1: Example of Creating Mass Homepages)
First, as processing example 1, an example of creating a large number of homepages,
This will be described with reference to FIGS. Here, (1-
1) Example of content componentization and (1-2)
This will be described separately from an example of automatic content generation.

(1-1) Example of Content Componentization FIGS. 5 to 23 show examples of content componentization.

The componentization of the content is as follows.
For example, it is possible to create a plurality of types of layout patterns by converting files such as “layout”, “appearance”, “specifications”, and “comments” into standard component data, and combining these component data according to a predetermined pattern. Say.

FIG. 5 shows an example of content conversion into components. This componentization is created in the order of “component layer” → “pattern corresponding layer” → “layout layer”.

First, in the "component layer", the files are classified into three types of files: a floor plan file 301, a news gathering file 302, and a customer evaluation file 303. Each file is created for each residence (for example, residence A, residence B, residence C).

Next, in the “pattern corresponding layer”, the data of the files 301 to 303 are distributed to each house based on the reference patterns (here, the layout patterns 1 to 3). As a result, layout patterns 1 to 3 to be posted on the homepage as shown in “layout layer” are created.

Hereinafter, a specific example of the layout pattern will be described.

FIG. 6 shows an example of a two-family house (plan No. W) as layout pattern 1. This layout pattern 1 includes a floor plan file 310 shown in FIG. 7, an external perspective file 311 shown in FIG. 8, an internal perspective file 312 shown in FIG. 9, and a customer comment file 313 shown in FIG.
And a zoning file 314 in FIG. 11 and a building attribute file 315 in FIG.

FIG. 13 shows the layout pattern 2 as
This is an example of a barrier-free specification. The layout pattern 2 corresponds to the barrier-free example photo file 320 of FIG.
15, a floor plan file 321 of FIG. 15, a building attribute file 322 of FIG. 16, a resident comment file 323 of FIG. 17, and a facility specification file 324 of FIG.

FIG. 19 shows layout pattern 3 as
Effective use of the three-story site (three-story + used building coverage of 80 or more)
This is an example. The layout pattern 3 includes an introspective picture file 330 in FIG. 20, a space effective use example file 331 in FIG. 21, a floor plan file 332 in FIG. 22, and a salesperson comment file 333 in FIG.

As described above, the following advantages can be obtained by componentizing contents.

1) Since the update can be performed independently for each component, the maintenance cost of the content can be greatly reduced.

2) Since the number of accesses for each layout pattern and each component file can be measured by a well-known access counter or the like, quantitative data for improving the content can be obtained, and the maintenance efficiency of the content can be improved. Can be.

3) Since the layout is patterned, an easy-to-view and easy-to-understand screen configuration can be realized, and an attractive presentation can be made by preparing dozens of layout patterns in advance.

4) Since the layout pattern is determined in advance, the cost for new production can be greatly reduced and the quality can be improved.

(1-2) Example of Automatic Content Generation FIGS. 24 to 27 show examples of automatic content generation.

This automatic generation of contents means that the CAD data of a customer (already occupied) owned by a house maker is
This refers to a process of simplifying based on a certain standard and automatically converting it so that it can be displayed on a homepage screen.

FIGS. 24 to 27 show an example of automatic generation of contents. This automatic generation process is called "CAD data"
It is created according to the order of → “Generator” → “Component layer”.

In the example of FIG. 24, by processing each data of the plane / facility diagram information group 350 which is “CAD data” by the floor plan file generator 351, complicated drawing information is simplified and the display target is limited. A floor plan file 352 can be generated.

In the example of FIG. 25, each data of the appearance parse information group 360, which is “CAD data”, is processed by the appearance parse file generator 361, so that the contents are simplified and the appearance parse file whose display targets are limited. 362 can be generated.

In the example of FIG. 26, each data of the equipment / specification information group 370, which is “CAD data”, is processed by the specification file generator 371, thereby simplifying the content and limiting the display target to the specification. File 37
2 can be generated.

In the example of FIG. 27, by processing each data of the estimation information group 380, which is “CAD data”, by the estimation file generator 381, complicated contents are simplified and the estimation file 382 in which the display targets are limited.
Can be generated.

As described above, the following advantages are obtained by automatically generating contents.

1) The cost and labor for creating contents can be significantly reduced.

2) Since the information on the building can be made into the contents in detail, it is possible to obtain the same information as the examiner of the house building.

(Processing Example 2: Example Search / Learning Example) Next, as processing example 2, a learning example of a new customer will be described with reference to FIG.

First, the user registers as a new customer (address, name, age, etc.) when starting to consider a house on this homepage. At this time, on the management side, this user is stored in the new customer database DB10.

FIG. 28 shows an example of a home page of the new customer site 11 of the content server 10. New customers self-learn by searching for information about architecture from this website. In this example, it is possible to perform a search using a predetermined search key such as "building frontage" or "building depth" and a full-text search by inputting a keyword.

[0137] The input contents when searching the example home on the homepage of Fig. 28 will be described. "A"
This is a field for inputting the construction site of each prefecture. "B" is, for example, a column for inputting a 120m ² ~150m ² such as a building area ^{(m 2).} “C” is a column for inputting, for example, a frontage of a building such as 5 m to 7 m: east-west (m). “D” is a column for inputting, for example, a frontage of a building such as 5 m to 7 m: north to south (m). “E” is a column for inputting the number of floors, for example, the third floor. “F” is a column for inputting a building use such as a clinic combined house. “G” is a column for inputting an entrance direction such as east, west, south, and north.
“H” is a column for inputting a building form such as a flat roof. “I” is a column for inputting building features such as a second floor living room, a two-family house, and a rooftop use. "J"
Is, for example, a column for inputting a 120m ² ~150m ² such covers an area of ^{(m 2).} “K” is a column for inputting a family structure such as a multi-family house. “L” is a column for inputting a building year, for example, the year 1995 to 2000. "M" is a free-entry field for full-width characters, and a field for searching for keywords from actual articles. It is well known that a pull-down menu is prepared at the time of input to save labor for input.

Prepare the search tool as described above,
By performing self-learning by searching using the new customer site 11, there is an advantage that it becomes easier to obtain an example of a customer (hereinafter, referred to as an occupant) that more closely fits the needs of the new customer.

(Processing Example 3: Example of Questions and Answers between a New Customer and a Customer) Next, as a processing example 3, an example of questions and answers between a new customer and a customer (that is, a speech example) is shown in FIGS. 29 to 31. It will be described based on. Here, description will be made separately for (3-1) an example of a customer, that is, an existing resident, and (3-2) an example of a new customer.

(3-1) Example of occupant FIG. 29 shows an example of an occupant. This example is a home page example of the customer site 13 of the content server 10.
The resident's home page is a page that displays the communication history between the resident and the new customer. This can be useful for clarifying unanswered cases and reusing past replies.

The screen content of the homepage shown in FIG. 29 will be described. “A” is a column for displaying the real name of the resident. “C” is a column for displaying the number of unanswered mails.
“D” is a column for displaying a real name of a new customer (displayed from a customer who has not responded). “E” is a field for inputting a reply. “F” is a column for displaying a history of incoming and outgoing calls. “G” is a reward amount according to the customer's response performance, and is the accumulated amount (yen) this month. In addition, there is also a display method such as a score instead of the money amount.

As described above, by creating the communication history page of the resident individual, the reply load of the resident can be reduced, and the reply period can be shortened.

(3-2) Example of New Customer FIGS. 30 to 31 show examples of new customers. This example is a home page example of the new customer site 11 of the content server 10. The new customer's home page is a page on which the communication history and the number of remaining points of the new customer can be listed. Thus, the new customer can determine the next action to be taken based on the history of the mouth information and the number of remaining points.

The screen content of the home page shown in FIG. 30 will be described. “A” is a column for displaying the name of a new customer. “B” is an instruction input field for shifting to the mail history screen for entering the house shown in FIG. “C” is a column for displaying the number of unread mails. “D” is an instruction input field for shifting to a material request screen. “E” is an instruction input field for shifting to a floor plan creation request screen. "F"
This is a column for displaying the point balance.

The contents of the screen of the home page shown in FIG. 31 will be described. “A” is a column for displaying the public name of the selected resident. "B" is an outgoing document input field,
It is mainly used when the column a is not selected. “C” is an instruction input field for shifting to the example search. “D” is a column for displaying the public name of a resident who has already communicated. “E” is a document input field for additional transmission. "F"
Is a column for displaying the recipient history so far. "G"
Is an instruction input field for jumping to the example introduction page.

As described above, by creating a personal page of a new customer, the new customer can collect his / her mouth information without waste.

(Processing Example 4: Example of Handover to Salesperson) Next, as Processing Example 4, an example of handover to a salesperson is shown in FIG.
This will be described with reference to FIG. Here, (4-1) Assignment of sales representatives (that is, batting check)
And (4-2) Example of request transmission will be described separately.

(4-1) Batting Check Example FIGS. 32 to 39 show batting check examples. This batting check is based on a prescribed rule in order to determine the sales person to be a specific sales person when there is a request from a new customer for a floor plan creation (order request) or sales person introduction request. , Candidate 5
This refers to investigating 0 sales representatives. For example, 1) a sales representative whose new customer is already a prospective customer of a home maker 2) a sales representative designated by the new customer at the time of requesting a quote order 3) a customer with whom the new customer communicated most (existing occupants) 4) Sales representative who has the most questions to the customer (resident) who has been in charge for a certain period of time. There are some examples. As a result, it is possible to assign a predetermined priority and determine one sales representative.

The following is an example of a batting check in Case 1.
32 to FIG. 32, and FIG. 33 to FIG.
9 will be described.

FIG. 33 is a home page of the new customer site 11 common to cases 1 to 3, and is a screen when a new customer requests a floor plan creation (quotation order). Note that each column has been described with reference to FIG. 30 described above, and a description thereof will not be repeated.

In the screen shown in FIG. 33, the user clicks on a column of the floor plan creation request (estimation order) screen "e" to request a floor plan creation (step S1 in FIG. 32). In response to this click, the management server 20 checks whether the new customer data extracted from the new customer database DB10 and the prospective customer database DB2 of the existing channel are registered as prospective customers (step S2). ).

(Example of Batting Check: Case 1) FIGS. 34 and 35 show an example of case 1. FIG.

[0153] Case 1 is a case in which prospect registration has already been completed on the prospect database DB2 side, and a sales representative has been determined (step S3). On this screen, a floor plan request is entered (step S4).

On the floor plan creation request screen in FIG. 34, a new customer enters a floor plan request. Here, “a” is a column for designating a reference house from the example search screen (writable). “B” is a column for entering a request for a floor plan. “C” is a field displayed for a new customer who has been using for the first time or a new customer who is already using but has not yet determined a salesperson, and is an input field for designating a salesperson.
“D” is a column for displaying the existing resident customer (public name) in the assigned area and the names of the sales office 51 and the sales representative from the address of the new customer. “E” is a column for displaying the billing history so far.

FIG. 35 shows the homepage of the management site 21 of the management server 20 when a new customer requests the floor plan of FIG. 34 and clicks on it (step S).
5).

[0156] Here, "b" is a column for displaying a transfer date to the prospective customer database DB2. “C” is a field for displaying a sales office, and “d” is a field for displaying a sales person.
“F” is a column for displaying a service type indicating, for example, a material request, an e-mail with a resident, or a floor plan creation request (quotation order request). “J” is the first entry point given when a user registers as a new customer when starting to use the home page, “k” is counted as a service type, and “l” is “j” − “ This is a column for displaying the value of “k”.

"I" is a column for displaying salesperson candidates based on the communication history of the user. In this case, the priorities are (1) prospect database D of the existing channel
Sales office 51 already registered in B2, salesperson,
(2) a designated salesperson, (3) a salesperson in charge of a customer who has the highest number of questions (existing customer) of the new customer,
(4) In addition to (3), the sales representative in charge of the customer (existing customer) who is the subject of the latest question, and (5) the sales representative who has the largest number of questions to the customer (existing customer) for a certain period of time In the order of the person. Further, the sales representative of the reference example indicated by “a” is also one of the candidates.

(Example of Batting Check: Case 2) FIGS. 36 to 37 show examples of case 2. FIG.

Case 2 is a case in which the prospective customer database DB2 on the existing channel side has not been registered, and there is a desired sales representative on the new customer side (step S6).

In this case as well, the field of the floor plan creation request screen in FIG. 33 is "clicked" in advance, and the screen shifts to the screen in FIG.

In the floor plan creation request screen of FIG. 36, the new customer inputs the name of the desired sales representative in addition to the floor plan request (step S7). At that time, as described above, a sales representative candidate is surveyed in advance based on the user's communication history,
It may be displayed by pull-down. The entry method is shown in Fig. 3.
4 is the same as the screen.

FIG. 37 is a home page of the management site 21 of the management server 20 when a new customer requests a floor plan of FIG. 36 (step S5). The entry method is the same as the screen shown in FIG.

(Example of Batting Check: Case 3) FIGS. 38 to 39 show examples of case 3. FIG.

[0164] Case 3 is a case in which the prospective customer database DB2 on the existing channel has not been registered and the new customer does not have a desired sales representative.

In this case as well, the field of the floor plan creation request screen in FIG. 33 is "clicked" in advance, and the screen shifts to the screen in FIG.

On the floor plan creation request screen in FIG. 38, the new customer registers that there is no request for the name of the salesperson in addition to the floor plan request (step S8). The entry method is the same as the screen shown in FIG.

When a new customer requests a floor plan shown in FIG. 38, the management server 20 assigns sales representatives based on, for example, the following priorities (A) to (C) (step S9). . (A) Of the sales representatives in the area, the sales representative in charge of the resident customer who has asked the new customer the most number of times, (B) (A), and the resident customer in charge of the latest question (C) Assignment is performed in accordance with the order of the sales rep who has the largest number of questions to the resident customer who has been in charge for a certain period. After such salesperson assignment, the screen shown in FIG. 39 is displayed.

FIG. 39 shows the home page of the management site 21 of the management server 20 after the sales representatives are assigned (step S5). The entry method is the same as the screen shown in FIG.

As described above, performing the batting check processing has the following advantages.

1) The prospective customer who has already been registered on the existing channel side is taken over by the existing sales person, thereby avoiding friction with the existing channel.

2) It is possible to shorten the time from a request for creating a layout of a new customer to the response of the sales representative. Also,
New customers can easily nominate sales representatives and can be satisfied.

3) The burden of assigning sales representatives on the house maker side can be reduced.

4) Since the high degree of contribution of the resident to the system is an advantage of the salesperson, the salesperson will actively attract customers to the system and use the system. Can increase value.

(4-2) Example of Request Transmission FIGS. 40 to 43 show examples of request transmission. This request transmission means that new customers add their own requests based on the actual examples of existing residents referred to on the homepage,
This means transmitting the added content to the house maker 50.

That is, the new customer directly writes a request on the content of the resident's house closest to the user's request posted on the homepage of the new customer site 11, and the management server 20 side together with the written content. Forward to homepage publishers such as house makers. This allows
The home page poster can design and estimate the actual housing plan of the new customer based on the content and the request, and give a presentation at a later date.

FIG. 40 shows that “floor plan file” 400
"The corridor is a little wider", "I want to connect the living room and the Japanese room"
This is an example in which a request 401 is entered. FIG. 41 shows an example in which a request 403 of “I want an accent when viewed from the south side” is entered in the “exterior perspective file” 402. FIG. 42 shows the request 4 indicating that “a kitchen set requires a dishwasher / dryer” in the “specification file” 404.
This is an example in which 05 is entered. FIG. 43 shows the “quotation file”
This is an example in which a request 407 of “over budget of about 1.5 million yen” is entered in 406.

As described above, by transmitting the request, there are the following advantages.

1) The home maker 50 is a new customer (ie,
Since individual design can be performed based on the specific demands of the house examiner, the cost of meetings and individual design can be significantly reduced.

2) The load on the exchange between the house examiner and the salesperson can be reduced, and the quality of communication can be improved.

3) It is difficult for the house examiner to materialize the request in a blank state, but utilizes the case of the predecessor closest to himself / herself (ie, utilizes the wisdom of the predecessor). Can communicate the request.

(Processing Example 5: Example of Customer Management) Next, as a processing example 5, an example of customer management will be described with reference to FIGS. Here, a description will be given of (5-1) an example of the status management of a new customer and (5-2) an example of the status management of an existing resident.

(5-1) Example of Status Management of New Customer FIG. 44 shows an example of status management of a new customer at the management site.
In this situation management, it is possible to examine the renewal and abolition of data of a new customer from the history of the new customer in accordance with the learning stage, the speech stage, the negotiation stage, the contracted stage, the cancellation of the plan, and the like. In addition, by performing point management provided at the entrance of the mouth, management is performed to eliminate the chilling customers.

FIG. 44 shows the home page of the management site 21 which is the same as that of FIG. 35 described above. Here, the arithmetic processing for giving points will be described. 100 points will be awarded free of charge to new customers at the entrance of the verbal stage. Then, from 100 points, 1
5 points are subtracted for each question. The result of the subtraction is displayed as a remaining point.

For example, if 10 points (= 5 × 2 times) are subtracted as use points corresponding to two mails (questions) and 50 use points for a floor plan request are subtracted, the remaining points are 40 points Points (= 10
0- (10 + 50)).

As described above, since the usage status of new customers can be managed by limiting the number of times of use by subtracting points, it is possible to eliminate customers who have not seriously considered buying a home, ) And the unnecessary labor of the house maker 50 can be reduced.

(5-2) Example of status management of customer (resident) FIG. 45 shows an example of status management of customer (resident). In this status management, the degree of contribution of the resident to the site by providing experience information to new customers is managed, and payment data for reward money is created. In addition, customers who have little contribution to this site are automatically detected according to a certain standard.

FIG. 45 shows a home page (page change abolition examination) of the management site 21. In the figure, item A is
Information obtained from the homepage, and item B is information obtained from the existing channel. "H" is
A page renewal candidate is detected based on the number of communications of “c” and the number of replies of two weeks or more of “d”.

As a condition for revising a page, for example, if the number of questions in a half year is several or less, and if there are several questions in half a year that are not answered within two weeks, the page is revoked.

The conditions of the reward include, for example, when posting a home page, answering a question, taking over to an existing channel (discriminating with or without sales representative), and paying a reward when a sales representative takes over a customer. Things.

As described above, the status management of the resident has the following advantages.

1) The replacement of a customer (resident) can be determined according to the contribution degree.

2) It is possible to reduce the burden of managing the payment of reward money for existing residents.

[Second Example] Next, a second embodiment of the present invention will be described with reference to FIG. The description of the same parts as those in the first example is omitted, and the same reference numerals are given.

FIG. 46 shows an example of the configuration of an information management system according to the present invention.

In this example, a description will be given of a house information management system 1 relating to house building, as in the first example described above.

The present system 1 is an example in which one server is provided and a plurality of house makers 50 are provided. That is,
The system 1 includes a management server 20 for providing and managing house information, and a new customer terminal 30 for planning a house building.
And the terminal 40 on the customer side.

The management server 20 has the configuration shown in both FIG. 2 and FIG. A plurality of house makers 50 (house makers A to D) are connected to the management server 20 via a network 64. Each house maker 50
Is a business office 51 (business offices A1 to A3, B1 to B3, C1
To C3, D1 to D3). Each sales office 51 has a salesman 52 in charge of sales to new customers and customers.
Has been assigned.

The operation of the present system configured as described above is the same as in the first example described above, and the description thereof will be omitted. It is also possible to nominate (designate) a house maker and check the batting. In this example, one server is used. However, two or more servers may be used, and the configuration of FIG. 2 or FIG. 3 may be appropriately distributed to each server.

<Summary> From the above examples, the advantages of the present system can be summarized as follows.

[0200] 1) A system can be constructed so that the user can freely search for housing information and directly answer questions to existing residents (owners). The actual building information and mouth information can be easily obtained from the resident who has. As a result, in the past, it was at best possible to obtain actual building information and oral information from a few people, such as relatives and colleagues who accidentally built a house.
Mouth information can be easily and quickly collected, and thereby the efficiency of collecting information from new residents of existing customers can be dramatically increased.

2) Instead of the sales activities of the sales person in charge of the house maker 50, the existing residents are allowed to directly interact with the new customers through the actual building information and oral information on the homepage to perform the sales activities. Existing tenants can open their evaluation data that is directly useful for housing examinations to new customers, gaining their trust, and at the same time, earn a reward for acting on their behalf. Accordingly, the house maker 50 can reduce the cost required for the model house, thereby significantly reducing the cost of attracting customers of the house maker, and further reducing the selling price.

3) The new customer selects an excellent salesperson based on the information (evaluation) from the occupants. It is possible to reduce the loss of the opportunity for the examination and the loss of the opportunity for the examination due to the incompatibility between the sales representative and the new customer. As a result, the natural selection of the sales representative is also performed, and the level of the entire human resources is improved.

4) From the beginning, a system for building contracted homes on the premise of handing over customers to existing channels is established, a point system for selecting and eliminating ridiculous customers, and a priority handover system to sales representatives of customers with a large number of accesses. (Batting check) Since the system has a reward system for making a contract with a customer, it is possible to obtain an attractive system that is highly useful not only for new customers and customers, but also for the home maker 50 and the server manager.

5) Since click and mortar (to achieve coexistence and co-prosperity with the conventional business method and e-business) can be executed, the conventional unification of customer management between non-Internet users and Internet users (the sales person How to reach customers) and choose where to go on the Internet and from where to join existing sales methods.

6) Since the continuity of the operation can be maintained, the owner of the example can continuously execute the satisfying service of the Internet user, and can repel the evil Internet user. Furthermore, it is possible to efficiently prepare an example that is easy for the Internet user to use (easiness of searching and content creation).

[0206]

As described above, according to the present invention,
In a system in which users and owners of terminals exchange information with servers that provide and manage content, users are registered, actual data is presented to users, questions are accepted, and ownership is obtained. Reply to the user to the user, calculate the contribution to the owner according to the answer, give a reward, collate the user with the prospect, and use the communication history of the user to operate Since the candidate in charge was investigated, the user nominated the desired salesperson, the salesperson was assigned a priority according to the collation result, and the salesperson was determined according to the priority. If the system is applied to a residential building, the home building planner (user) may be a resident (owner) in a very short period of time in the early stage of housing examination.
It is possible to self-learn the study items by collecting architectural information and oral information from, eliminating the need to hold a tour event such as a model house display or a bus tour as in the past, An e-commerce system that is satisfactory for both the owner who has already purchased the purchase that the user intends to purchase and the server provider that provides the content of the purchase, As a result, it is possible to reduce the cost of attracting customers and to achieve a significant cost reduction.

Further, according to the present invention, when a user on the terminal side appoints a salesperson, a system for assigning priorities according to the results of the investigation of the salesperson candidates and determining the optimal salesperson. Has helped ensure that sales reps take over smoothly in a short period of time and reduce the loss of opportunity for consideration due to incompatibility with sales reps.
As a result, the rate of contract negotiations can be increased.

[Brief description of the drawings]

FIG. 1 is a block diagram schematically illustrating an overall configuration of an information management system according to a first embodiment of the present invention.

FIG. 2 is a block diagram illustrating a configuration of a content server.

FIG. 3 is a block diagram illustrating a configuration of a management server.

FIG. 4 is a flowchart showing an overall flow of the system.

FIG. 5 is a block diagram illustrating componentization of content.

FIG. 6 is an explanatory diagram showing a layout pattern 1;

FIG. 7 is an explanatory diagram showing a floor plan file.

FIG. 8 is an explanatory diagram showing an appearance parse file.

FIG. 9 is an explanatory diagram showing an introspective perspective file.

FIG. 10 is an explanatory diagram showing a customer comment file.

FIG. 11 is an explanatory diagram showing a zoning file.

FIG. 12 is an explanatory diagram showing a building attribute file.

FIG. 13 is an explanatory diagram showing a layout pattern 2;

FIG. 14 is an explanatory diagram showing a barrier-free example file.

FIG. 15 is an explanatory diagram showing a floor plan file.

FIG. 16 is an explanatory diagram showing a building attribute file.

FIG. 17 is an explanatory diagram showing a resident comment file.

FIG. 18 is an explanatory diagram showing an equipment specification file.

FIG. 19 is an explanatory diagram showing a layout pattern 3;

FIG. 20 is an explanatory diagram showing an introspection photo file.

FIG. 21 is an explanatory diagram showing a space effective use example file.

FIG. 22 is an explanatory diagram showing a floor plan file.

FIG. 23 is an explanatory diagram showing a salesperson comment file.

FIG. 24 is an explanatory diagram showing automatic generation of a layout file from CAD data.

FIG. 25 is an explanatory diagram showing automatic generation from CAD data into an exterior parse file.

FIG. 26 is an explanatory diagram showing automatic generation of CAD data into a specification file.

FIG. 27 is an explanatory diagram showing automatic generation of CAD data into an estimate file.

FIG. 28 is an explanatory diagram showing a new customer site screen for searching an actual home.

FIG. 29 is an explanatory diagram showing a customer site screen which is a personal page of a customer (resident).

FIG. 30 is an explanatory diagram showing a new customer site screen that is a personal page of a new customer.

FIG. 31 is an explanatory diagram showing a new customer site screen which is a personal page of a new customer.

FIG. 32 is a flowchart showing a batting check process.

FIG. 33 is an explanatory diagram showing a new customer site screen common to cases 1 to 3;

FIG. 34 is an explanatory diagram showing a new customer site screen at the time of a floor plan creation request in case 1;

FIG. 35 is an explanatory diagram showing a management site screen at the time of a floor plan creation request in case 1;

FIG. 36 is an explanatory diagram showing a new customer site screen at the time of a floor plan creation request in case 2.

FIG. 37 is an explanatory diagram showing a management site screen at the time of a floor plan creation request in case 2.

FIG. 38 is an explanatory diagram showing a new customer site screen at the time of a floor plan creation request in case 3.

FIG. 39 is an explanatory diagram showing a management site screen at the time of a floor plan creation request in case 3;

FIG. 40 is an explanatory diagram showing an example of request transmission using a floor plan file.

FIG. 41 is an explanatory diagram showing an example of request transmission by an appearance perspective file.

FIG. 42 is an explanatory diagram showing an example of request transmission using a specification file.

FIG. 43 is an explanatory diagram showing an example of request transmission using an estimate file.

FIG. 44 is an explanatory diagram showing a management site screen for explaining the status management of a new customer.

FIG. 45 is an explanatory diagram showing a management site screen for explaining the status management of a customer (resident).

FIG. 46 is a block diagram schematically showing an overall configuration of an information management system according to a second embodiment of the present invention.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Housing provision management system 2 Server 10 Content server 11 New customer site 12 Housing maker site 13 Customer site 20 Management server 21 Management site 30, 40 Terminal 50 Home maker 51 Sales office 52 Sales person 60-64 Internet 100 User registration part 101 Example Data Extraction Unit 102 Question / Answer Unit 103 Design Estimation Request Unit 104 Salesperson Name Unit 150 User Storage Unit 160 Information Processing Unit 161 Input / Output Unit 162 Display Unit 163 Storage Unit 200 Example Data Generation Unit 201 Communication History Management Unit 202 User score calculation unit 203 User selection unit 204 Owner contribution calculation unit 205 Owner compensation fee determination unit 206 Research unit 207 User verification unit 208 Sales person candidate extraction unit 209 Sales person priority assignment unit 210 Sales Person in charge decision section 21 Reward fee presentation section 212 Communication history storage section 250 Example data storage section 251 Prospect storage section 252 Owner storage section 253 Related maker storage section 260 Information processing section 261 Input / output section 262 Display section 263 Storage section 350 Plane / facility information group 351 Floor plan file generator 352 Floor plan file 360 Appearance parse information group 361 Appearance parse file generator 362 Appearance parse file 370 Equipment / specification information group 371 Equipment / specification file generator 372 Equipment / specification file 380 Estimation information group 381 Estimation file generator 382 Estimation file DB1 DB4 database DB10 database

Claims (8)

[Claims] 1. A system for managing exchange of information with at least one or more terminal users and owners, comprising: a user registration means for newly registering the user; and an example storage medium. Example data extraction means for searching the example data group stored in the user and extracting the example data desired by the user; presentation means for presenting the extracted example data to the user; and referencing the example data. Accepting questions from users
Information exchange means for presenting the question to the owner and returning an answer to the question to the user; storing communication history of the user and the owner including information exchange, using the communication history; An information management system, comprising: communication history management means for managing information on the user and the owner. 2. A system for managing exchange of information with at least one or more terminal users and owners, comprising: user registration means for newly registering said users; and an example storage medium. Example data extraction means for searching the example data group saved in the user and extracting the example data desired by the user; Presentation means for presenting the extracted example data to the user; Communication history management means for storing the communication history of the user and the owner and managing information on the user and the owner using the communication history; and an example in which the communication history is investigated and the user communicates. And an investigation means for selecting a candidate for determining the assignment of the user by referring to the person in charge of the information management system. 3. A system for managing the exchange of information with at least one or more users and owners of terminals, a user registration means for newly registering said users, and an example storage medium. Example data extraction means for searching the example data group stored in the user and extracting the example data desired by the user; presentation means for presenting the extracted example data to the user; and referencing the example data. Accepting questions from users
Information exchange means for presenting the question to the owner and returning an answer to the question to the user; storing communication history of the user and the owner including information exchange, and using the communication history A communication history management means for managing information on the user and the owner; and An information management system comprising: a research means for selecting a candidate. 4. The communication history management means further includes a contribution degree calculation means for calculating a contribution degree to the user with whom the owner has communicated by referring to the communication history. Item 4. The information management system according to any one of Items 1 to 3. 5. A reward determining means for determining a reward for giving a reward to the owner in accordance with the contribution calculated by the contribution calculating means, and providing the determined reward to the owner. The information management system according to claim 4, further comprising a reward fee presenting means for presenting. 6. A method for managing exchange of information with at least one or more terminal users and owners, comprising: a user registration step of newly registering the user; and an example storage medium. An example data extraction step of searching the example data group saved in the user and extracting example data desired by the user; a presentation step of presenting the extracted example data to the user; and referencing the example data. Accepting questions from users
An information exchange step of presenting the question to the owner and returning an answer to the question to the user; storing a communication history of the user and the owner including information exchange, and using the communication history A communication history management step of managing information on the user and the owner. 7. A method for managing exchange of information with at least one or more terminal users and owners, comprising: a user registration step of newly registering the user; and an example storage medium. An example data extraction step of retrieving an example data group saved in the user and extracting example data desired by the user; a presentation step of presenting the extracted example data to the user; and A communication history management step of storing communication history of the user and the owner, and managing information on the user and the owner using the communication history; and an example in which the communication history is examined and the user communicates. An investigation step of selecting a candidate for determining the assignment of the user by referring to the person in charge of the information management method. 8. A method for managing exchange of information with at least one or more terminal users and owners, comprising: a user registration step of newly registering the user; and an example storage medium. An example data extraction step of searching the example data group saved in the user and extracting example data desired by the user; a presentation step of presenting the extracted example data to the user; and referencing the example data. Accepting questions from users
An information exchange step of presenting the question to the owner and returning an answer to the question to the user; storing a communication history of the user and the owner including information exchange, and using the communication history A communication history management step of managing information relating to the user and the owner; and determining a charge of the user by examining the communication history and referring to a person in charge of an example of communication with the user. An investigation process for selecting a candidate.