JP2002312562A - Customer management system for communication equipment - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a customer management system capable of always reflecting the present situations of the customer information of already delivered communication equipment. SOLUTION: This customer management system is constituted of a communication equipment system having at least one communication equipment having a plurality of panels being the constituting components of each function and a maintenance management panel for performing the maintenance management of those panels and a maintenance management device for performing the maintenance management of the communication equipment, a customer management device, and a communication network for connecting the maintenance management device to the customer management device. The maintenance management panel is provided with a function for detecting the serial numbers and connecting positions of those connected panels, and for notifying the maintenance management device of the information, and the maintenance management device acquires the information from the connected maintenance management panels, and manages the serial numbers and connecting positions of the respective panels. The customer management device receives the information from the maintenance management device and managements the serial numbers and connecting positions of those panels in the communication equipment system, and refers to the information as necessary.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

[0001] The present invention relates to a communication equipment manufacturer.
The present invention relates to a communication device sales or maintenance management method by a communication device seller, and in particular, to an improvement of a customer management system that reflects a status of a device already delivered from a customer of a communication device delivery destination to a communication device manufacturer / communication device seller. .

[0002]

2. Description of the Related Art Conventionally, a customer management system of a communication equipment manufacturer / communication equipment sales company has a customer name, a communication equipment type, a panel configuration, a serial number, hardware and software versions, installation locations, and years of use. A customer information database is set up based on information at the time of delivery, such as the number of spares held. In addition, the maintenance management device on the side to which the communication device was delivered includes the communication device manufacturer, seller, communication device type, panel configuration, serial number, hardware and software versions, installation location, years of use, spares held A maintenance management information database is set up based on information such as the number at the time of receipt from the communication equipment manufacturer / communication equipment sales company or the information at the time of installation of the communication equipment. The customer management devices of the communication device manufacturing company and the communication device sales company and the maintenance management device on the side to which the communication device is delivered are independently operated and the information is updated.

[0003]

However, in the above-mentioned conventional system, there is a problem that the customer information in the customer management device does not always accurately reflect the current state of the delivery destination of the communication device. The reasons are as follows. The first reason is that after delivery / operation, maintenance / management / expansion / repair / relocation is performed by the delivery destination of the communication equipment, and the state of the delivered communication equipment is constantly changing. The second reason is that one unit of the communication device is composed of a wide variety of panels and parts, and the side to which the communication device is delivered manages it and notifies the communication device manufacturer / communication device sales company when appropriate. Requires a lot of man-hours.

An object of the present invention is to solve the above-mentioned problems and to provide a customer management system which can always reflect the current state of customer information of a delivered communication device.

[0005]

According to a first aspect of the present invention, there are provided a plurality of panels each of which is a component for each function, and at least one communication device having a maintenance management panel for performing maintenance management of the plurality of panels. A communication device system having a maintenance management device using an information processing device for performing maintenance management of the communication device; a customer management device provided to a communication device manufacturer / seller; the maintenance management device and the customer management device A customer management system for communication devices, comprising: a communication network connecting the devices.

According to a second aspect of the present invention, in the customer management device for a communication device according to the first aspect, each of the plurality of panels has a unique serial number, and the maintenance management panel is connected to the connected plurality of the plurality of panels. Has a function of detecting the serial number of the panel and the connection position and notifying the information to the maintenance management device. The maintenance management device obtains information from the connected maintenance management panel, and manufactures each panel. It is characterized in that numbers and connection positions can be managed.

According to a third aspect of the present invention, in the communication device customer management system according to the first or second aspect, the maintenance management device includes a serial number of each panel in the managed communication device and a connection number. A function of notifying location information to the customer management device, wherein the customer management device receives information from the maintenance management device and manages the serial numbers and connection locations of the plurality of panels in the communication device system. The information can be referred to when necessary.

[0008] The invention according to claim 4 is the invention according to claims 1 to 3.
In the customer management system for a communication device according to any one of the above, the communication network is the Internet.

[0009] The invention according to claim 5 provides the invention according to claims 1 to 4.
Wherein the maintenance management device is installed in the communication device system, and the customer management device is installed in the communication device manufacturer / seller. I do.

A customer management system and a customer management method according to the present invention are characterized in that a customer management device of a communication device manufacturer / seller and a maintenance management device attached to the communication device are connected via a network such as the Internet. In response to a request from the customer management device or updating the information on the maintenance management device, the information on the maintenance management device is matched with the customer management device. Therefore, the communication equipment manufacturer / seller can always know the correct system configuration of the communication equipment through its customer management equipment, and the customer name, communication equipment type, panel configuration, hardware and software versions, and installation An effect is obtained that customer information such as the location, the number of years of use, the number of spares, and the like can be grasped.

[0011]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment of the present invention will be described below with reference to the drawings. FIG. 1 is a configuration diagram of a customer management system according to an embodiment of the present invention. A maintenance management device 2 installed in the communication device system 1, a customer management device 4 installed in the communication device manufacturer / seller 3,
A communication network 5 such as the Internet connects these components to each other.

The maintenance management device 2 included in the communication device system 1 is an information processing device such as a workstation server or a personal computer, and the plurality of communication devices 6 are communication devices such as an exchange, a radio, and an optical transmission device. It is.
The communication device 6 includes one or a plurality of panels 7-a to 7-n and a maintenance management panel 8. Each of the panels 7-a to 7-n is a component for each function such as a power supply, a switch, an amplifier, and a modulator, and a manufacturer is assigned a serial number that can be individually identified. The maintenance management panel 8 monitors the status of each of the panels 7-a to 7-n in the communication device 6 together with their serial numbers, and transmits the information to the maintenance management device 2.

The maintenance management device 2 receives the information sent from the maintenance management panel 8 and monitors the state of the communication device type, panel configuration, hardware and software versions, installation locations, etc., and manages the data as data. The information is transmitted to and received from the customer management device 4 in the communication device manufacturer / seller 3 via the network 5.
The customer management device 4 installed in the communication device manufacturer / seller 3 is an information processing device such as a workstation server or a personal computer.

Next, the operation of this embodiment will be described. FIG. 2 shows the operation of the maintenance management panel 8 and the maintenance management device 2 of FIG. When the panel 7-n is newly attached or detached in the communication device 6 in FIG. 1, the maintenance management panel 8 recognizes the attachment or detachment of the panel 7-n (step A1), and the serial number of the panel 7-n. And the information of the connection position is transmitted to the maintenance management device 2 (step A2). The maintenance management device 2
The information of the serial number and connection position of the panel 7-n is received from the maintenance management panel 8 (step A3), and the information is stored and updated in the storage device (step A4). By doing so, the maintenance management device 2 can grasp the serial numbers of the panels 7-a to 7-a and the maintenance management panel 8 which make up the communication device 6 which is always connected, and the connection position thereof.

The maintenance management panel 8 and the maintenance management device 2 shown in FIG.
3 is shown in FIG. The maintenance management device 2 in FIG.
Sends a request for information on a panel in the communication device 6 to the maintenance management panel 8 (step B1).
Transmits information on the serial numbers and connection positions of the panels 7-a to 7-n in the communication device 6 to the maintenance management device (step B).
2). The maintenance management device 2 receives the information on the serial numbers and the connection positions of the panels 7-1 to n through the maintenance management panel 8 (step B3), and saves and updates the information in the storage device (step B4). By doing so, the maintenance management device 2 always displays the serial numbers of the panels 7-a to 7-n and the maintenance management panel 8 which constitute the communication device 6 connected when necessary, and the connection position thereof. I can understand.

FIG. 4 shows the operation of the maintenance management device 2 and the customer management device 4 of FIG. When the change information of the panels 7-a to 7-n of the communication device 6 to which the maintenance management device 2 in FIG.
(Step C1), information about the changed serial number and connection position of the panel is transmitted to the customer management device (Step C1).
2). At this time, SMTP (Simple Mail Transfer Protocol)
ol) or FTP (File Transfer Protocol). The customer management device 4 receives the changed serial number and connection position information of the panel 7-n from the maintenance management device 2 (step C3), and stores and updates the information in the storage device (step A4).
In this way, the customer management device 4 can always grasp the serial numbers of the panels 7-a to 7-n and the maintenance management panel 8 and the installation position thereof, which constitute the communication device 6 in the communication device system. .

FIG. 5 shows another operation of the maintenance management device 2 and the customer management device 4 of FIG. When the customer management device 4 in FIG. 1 issues an information request for the connected communication device to the maintenance management device 2 (step D1), the maintenance management device 2 stores the panel 7 stored in the storage device in the system. All or only the information of the serial numbers and connection positions of -a to 7-n is transmitted to the customer management device (step D2). At this time, it is preferable to perform this on the Internet using a protocol such as SMTP or FTP. The customer management device 4 receives the information on the serial numbers and the connection positions of the panels 7-a to 7-n from the maintenance management device 2 (step D3), and stores and updates the information in the storage device (step D4). . By doing so, the customer management device 4 always displays the serial numbers of the panels 7-a to 7-n and the maintenance management panel 8, which constitute the communication device 6 connected when necessary, and the connection position thereof. I can understand.

The operation of one embodiment of the present invention has been described above in detail with reference to the drawings. However, the present invention is not limited to this embodiment, and a design change or the like may be made without departing from the gist of the present invention. The present invention is also included in the present invention.

[0019]

As described above, according to the present invention,
The communicator manufacturer / seller can always grasp the correct communicator device type and panel configuration through the customer management device whenever necessary. The reason is that the panel of the communication device to which the maintenance management device is connected is managed by the serial number,
Another reason is that panel information is transmitted from the maintenance management device when they are updated or as needed.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a configuration of a customer management system for a communication device according to an embodiment of the present invention.

FIG. 2 is a diagram showing operations of a maintenance management panel and a maintenance management device.

FIG. 3 is a diagram showing another operation of the maintenance management panel and the maintenance management device.

FIG. 4 is a diagram showing operations of a maintenance management device and a customer management device.

FIG. 5 is a diagram showing another operation of the maintenance management device and the customer management device.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Communication equipment system 2 Maintenance management device 3 Communication equipment manufacturer / seller 4 Customer management device 5 Communication network 6 Communication equipment 7-a to 7-n Panel 8 Maintenance management panel

Claims (5)

[Claims] 1. A communication system comprising: a plurality of panels each of which is a component for each function; at least one communication device having a maintenance management panel for maintaining and managing the plurality of panels; and an information processing apparatus for maintaining and managing the communication devices. A communication device system having a maintenance management device, a customer management device provided to a communication device manufacturer / seller, and a communication network connecting the maintenance management device and the customer management device. A customer management system for communication equipment. 2. The plurality of panels each have a unique serial number. The maintenance management panel detects a serial number of the plurality of connected panels and a connection position, and sends the information to the maintenance management device. 2. The customer of the communication device according to claim 1, wherein the maintenance management device is capable of obtaining information from a connected maintenance management panel and managing a serial number and a connection position of each panel. 3. Management device. 3. The maintenance management device has a function of notifying the customer management device of information on a serial number and a connection position of each panel in the communication device managed by the customer management device. 2. The system according to claim 1, wherein the serial numbers and connection positions of the plurality of panels in the communication device system are managed by receiving information from the maintenance management device, and the information can be referred to when necessary. Or a customer management system for communication equipment according to 2. 4. The customer management system for communication devices according to claim 1, wherein the communication network is the Internet. 5. The communication device system according to claim 1, wherein the maintenance management device is installed in the communication device system, and the customer management device is installed in the communication device manufacturer / seller. The communication device customer management system according to the above.