JP2002312540A - Electronic application acceptance processing system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To reduce the load of an applicant by end batch application since it is necessary for each individual to examine relevant organizations, procedure methods, sequences, and necessary documents or the like, and to individually perform change procedures at the time of changing personal information, or making an application across a plurality of organizations. SOLUTION: Personal information and procedure information and methods are preliminarily registered, and substitute document/certificate application, substitute acquisition, and substitute procedure application attached with the acquired documents to each organization and individual is performed based on change information application from a user along the registered personal information and procedure information and methods. Also, when the application procedure is not smoothly performed, it is possible for each individual to inquire for the program situation. In the various procedure substitution period, the progress situation of the application is reported from a progress management DB through a mail or FAX to the applicant.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION The present invention relates to a case where, when information is changed for each user or when an application reason occurs, a change application accompanying this event is viewed from the user, as if a single application was made. The present invention relates to a one-stop service in which a proxy application to related organizations and individuals is made via a network or the like.

[0002]

2. Description of the Related Art Conventionally, each administrative agency or the like has performed an independent vertical division, and when personal information is changed for each user, in order to carry out each procedure, an individual application is made to a plurality of related parties. In some cases, it may be necessary to obtain necessary documents and certificates from other organizations beforehand and apply for the attached documents, depending on the contents of the application. The applicant could not know the progress of the application process.

[0003] On the other hand, a technology for performing an application agency based on personal information or procedure information is described in Japanese Patent Application Laid-Open No. H11-213046.

[0004] However, in this known example, the necessary documents and certificates from a public organization are applied for and acquired on behalf of the public, taking into account the order of procedures, and are used as attachments at the time of application for the next agency. No provision was made for providing progress to the applicant.

[0005]

As described above, conventionally, when personal information of each individual is changed, each individual investigates the related institution / procedure method, order, necessary documents, etc., and individually investigates each. All procedures for the change and related procedures are performed, and various problems such as a mistake in the order of the procedures, a shortage of necessary documents, and forgetting to perform the procedures often occur. In each case, it is necessary to carry out similar procedures several times with various institutions.

[0006] An object of the present invention is to provide a one-stop service in which each user, regardless of public or private institutions, friends and acquaintances, completes all procedures in one application for changing personal information of each user. It is in.

[0007] In the case where the attached documents must be obtained in advance from a plurality of organizations at the time of application, the work order and the like are complicated for the user. However, by applying the present invention, the application receiving organization can establish a network. In this case, the user can change the personal information and obtain necessary documents on behalf of the user, and apply for the agent, so that the user can perform the electronic application collectively by one operation while staying at one place. In addition, the user can check the progress of the application without inquiring to multiple organizations and departments during the application processing, and search and query the responders of the application receiving organization that processes the application form by transmitting the progress status automatically. The time required for response can be eliminated. Further, the application accepting organization does not receive a return due to omission of entry or incomplete attached documents, etc., and the work efficiency at the application accepting organization increases.

[0008]

In order to solve the above problems, according to the present invention, various procedural agency organizations provide information KIOSK terminals and personal terminals of each user having a function of connecting to a network, and an information exchange server of each organization. Is connected to the application reception server of the various agency, and the personal information and the procedure information and method are registered in advance in the DB of the various agency and are registered in accordance with the registered personal information and procedure information and method. In accordance with the information change application from each user, the agency obtains documents by applying for proxy documents and certificates to each organization and each individual, and submits the proxy procedure application with the obtained documents attached.

[0009] Further, a function is provided for managing the progress status by a progress management server or the like for managing the progress status and making it possible to refer to the progress status if necessary.

[0010]

DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described below with reference to FIGS. The present invention acts as a proxy for updating the personal information of each institution when the personal information is changed. Batch processing of applications that span multiple institutions. Application progress information management
Divided into three.

An embodiment of the present invention will be described below in detail with reference to the drawings. FIG. 1 shows an example of the configuration of a one-stop service provided by various agency agencies according to the present invention.

In this embodiment, a personal terminal having a network-connected display unit / input unit for operating various users and various users to apply for a change of personal information, which is composed of a network-connected Web server 103 and a Web server 103. And information KIOS
From the information exchange servers 113 and 115 connected to the network that provide services to the K terminal 101 and the public and private institutions and individuals performing the change procedure, and the contact 122 of the public and private organizations and individuals performing the change procedure Be composed.

Next, FIG. 2 shows personal information relating to a change factor of each user managed by the agency 123. FIG.
In the personal information DB 106 of the
The personal information transmitted via the web server 103 is passed to the business server 104, and the business server 104
At step 06, personal information is created, updated, deleted, and the like. The personal information DB 201 includes personal information such as a name 203, a current address 204, a TEL 205, a mobile TEL 206, a mail address 207, and a bank account number for each user NO 202, and an authentication required to use the services of the agency 123. It manages information 209 and a procedure destination NO 210 for specifying a procedure destination that needs to perform a procedure when a change occurs in each personal information.

FIG. 3 shows information on the procedure destination regarding the change factor of each user managed by the various procedure agency 123.
In the procedure information DB 105 in FIG. 3, the access ID 3 required to access the procedure destination for each procedure destination NO 302
Procedure information such as procedure No. 305 and the like necessary for specifying the procedure method for each change factor 04 and the change factor are registered in advance and managed.

Next, FIG. 4 shows information on a procedure method relating to a change factor of each user managed by the various agency systems 123. In the procedure method DB 108 shown in FIG. 4, a power of attorney 403 that determines the necessity of a power of attorney for each procedure NO 402, a necessary document 404 required at the time of connection, an issued document 405 issued at the time of the procedure, It manages a prerequisite procedure NO 406 having prerequisite procedure information, an application form format NO 407 required when applying for a procedure, and necessary information 408 required for performing the procedure.

[0016] The various agency agencies 123, based on the change application of each user, the procedure information DB 105 and the procedure method DB
With reference to 108, the order of the procedure processing is extracted in the form of a table shown in FIG. That is, in the procedure flow 701 of FIG. 7, the order of procedures to be performed is managed as the record order for each user NO 702. Furthermore, for each procedure, the status 704, sending /
Document information to be received and printed (705, 709, 71
3) Manage information 716 indicating the destination of the procedure and information 717 indicating whether or not the discarding process can be performed. Document information (70
5, 709, 713) are from Document 1 (706) to Document X
The area is divided as shown in (708), and in each area, a style number indicating the type of document is stored.

Next, FIG. 7 shows information for managing the order and status of the procedure processing created by the various procedures agency 123 based on the change factor of each user. In the procedure flow 701 of FIG. 7, the order of procedures to be performed for each user NO 702, the status 704 for each procedure NO 703, and the sending process 70 representing a document to be sent with reference to the procedure information DB and the procedure method DB
5. Execute 709 indicating a document to be received, print processing 713 indicating a document to be printed, procedure destination 716 indicating a procedure destination to perform a procedure for each procedure NO 703, and destruction processing 717 indicating execution of discard processing. The information necessary for the above is extracted and the procedure flow 701 is extracted.

Next, FIG. 8 shows information of documents for registering and managing electronic documents created and received by the various agency agencies 123.
Indicated by In the document DB 107 of FIG.
The document name is extracted with reference to the document number 803 for managing the creation / reception document for each case, and the reception process 709 of the procedure flow 701, and is extracted as the document name 804. The document data 805 containing the electronic document data is used to manage the created / received document information.

Next, a description will be given of a processing flow performed inside the various procedures agency 123 with reference to FIG. First, a user requests a log-in to the Web server 103 through a personal terminal or an information KIOSK terminal 101, using a unique personal NO and authentication information previously known only to each user to various agency agencies 123. Is performed (step 601).

The various agency agencies 123 respond to a login request from each personal terminal or information KIOSK terminal 101.
Personal NO 202 and authentication information 20 in personal information DB 106
9 to perform personal authentication for the use of various agency agencies. If they do not match, return to login (step 601). If they match, make a change menu selection request to each personal terminal or information KIOSK terminal 101 ( Step 60
2).

In response to a change menu selection request from the various procedural agency 123, the user can use a personal terminal or information KIOSK.
From the terminal 101, the user selects a change menu that matches the currently occurring information change (step 603).

In the case of address change processing, a new address / new TEL
(If there is a change) is input (step 604). If it is a name change process, a new name is input (step 605). In the case of TEL change processing, the new TEL
Is input (step 606). In the case of a mail address change process, a new mail address is input (step 607).

Based on the selected change type (steps 604 to 607) and the input change information, the procedure agency 123 accesses the personal information DB 106 registered in advance and extracts the procedure destination NO 210 to be performed. Further, information necessary for performing the procedure with the extracted procedure destination NO is extracted from the procedure information DB 105 using the procedure destination NO 210 as a key, and the access ID 304 and the procedure N corresponding to the change factor are extracted.
Extract O305. Furthermore, the extracted procedure NO30
5, information required for the procedure method is extracted from the procedure method DB 108 using the procedure number 305 as a key. Further, the procedure order is determined based on the required document 404, the issued document 405, and the prerequisite procedure 406, and the procedure flow 701 is created. At the same time, when there is information indicating YES in the proxy request 403 in the procedure, an electronic delegation transmission request is issued to the personal terminal or the information KIOSK terminal 101. Upon receiving the request, the user sends an electronic proxy certificate authenticated by a public organization in advance (step 610). In addition, the power of attorney in the said procedure 4
If there is no information having YES in 03, the next processing is performed as it is (step 609).

Next, an electronic power of attorney is received (when an electronic power of attorney has been sent), the procedure flow 701 and the format information DB 5
01, and each application is created and registered in the document DB 107 (step 612).

Here, the format information DB 501 stores the format No. as shown in FIG. A format 503 is stored in correspondence with 407.

Next, procedure processing 1 to procedure x are executed in accordance with the created procedure flow 701, and the state 704 of the procedure flow 701 is updated to "1" each time each processing is completed (steps 614 to 621). .

Next, when all the processes on the procedure flow 701 are completed, the document DB 10 created and received in the process is completed.
The electronic power of attorney / generated document in 7 is discarded, the procedure result is notified to the user, and the process is terminated (step 621).

Next, a description will be given using specific data in the figure.
User No. "000" from personal terminal or information KIOSK terminal
01 ”and a log-in request to the authentication information“ XXXXXA. ”The various agency agencies search and match the user number and authentication information on the personal information DB 106. Next, this data is the data on the personal information DB 106. In order to match, the personal terminal or information KIOSK terminal is logged in, the change menu selection screen is displayed on the personal terminal or information KIOSK terminal, and a request for processing is made. The agency 123 requests the input of a new address and a new TEL, and the user inputs a new address “1-2, Urayasu-shi, Chiba”, a flag outside the city “ON”, and a new TEL “047-556-9872”. .

Next, the user No. "00001" to be input
Procedure No. "0001", "0002", "0004", "00"
05 ”,“ 0006 ”,“ 0007 ”,“ 0008 ”, the procedure destination No.“ 0001 ”,“ 0002 ”in the procedure information DB 105
, “0004”, “0005”, “0006”, “0007”, “000”
8 ”, the procedure name corresponding to“ A City Hall ”,“ B City Hall ”,“ License Center ”,“ Passport Center ”,“ Bank ”,“ Post Office ”,“ Friend ” Access ID “AXXXXA”, “AXXXXB”, “AXXXX
D ”,“ AXXXXE ”,“ AXXXXF ”,“ AXXXXH ”and the procedure number
Address change in “0001”, “0002”, “0004”, “000”
5 ”,“ 0006 ”,“ 0007 ”,“ 0008 ”are extracted.

Next, the procedure No. “000” is obtained from the procedure method DB.
1 ”,“ 0002 ”,“ 0004 ”,“ 0005 ”,“ 0006 ”,“ 00 ”
As the process of determining the order of the procedures for extracting 07 ”and“ 0008 ”and determining the order of the procedures, the prerequisite procedure 40 of the procedure NO“ 0002 ”
Since “0001” is required as 6, the procedure sequence is the sequence of procedure NO “0001”, “0002” and “000”.
Since "0003" is required as a prerequisite procedure number for the procedures 4 "and" 0005 ", a" 0003 "procedure is added immediately before the procedure" 0004 ", and thereafter, a procedure flow 701 is created according to the procedure numbers in ascending order. (Step 609) Next, a power of attorney is required in the procedure.
A request for sending an electronic proxy is made, and the user sends an electronic proxy that has been authenticated in advance by a public organization (step 610).

Next, the electronic proxy sent from the user is received, and the identity of the sender of the electronic proxy is confirmed by the certificate authority.
Proceed only if the person is authenticated. The application required for the created procedure flow 701 is shown in FIG.
Is read from the format information DB 501 shown in (1), an application required for each procedure is created according to the read format, and the document DB 107 is created.
(Step 612).

Next, along the procedure flow 701, the procedure N
Send the transfer notice “0001” + power of attorney “0002” to the A city hall (procedure “0001”) which is O “0001” and perform the transfer procedure.
The state 704 of the process is updated to “1” (step 6
14).

Next, the state 704 of the procedure NO “0001” is “
When it becomes 1 ", the transfer certificate is issued from the City A office (procedure" 0001 "). Therefore, the issued transfer certificate is received and stored in the document No." 0003 "of the document DB 107.
04 is updated to “1”. Next, the state 704 of the process
When "1" is set, transfer certificate "0003" + to City Hall B
The proxy "0002" + transfer notification "0004" is sent to continue transfer, and the status 704 of the process is updated to "1" (step 615).

Next, all states 704 of procedure NO "0002"
Becomes “1”, sends a resident card issuance request “0005” + a power of attorney “0002” to the B city hall (procedure destination “0002”) with procedure NO “0003” and performs the resident card issuance procedure. State 704 is updated to "1" (step 616).

Next, all states 704 of procedure NO "0003"
Becomes "1", an electronic resident's card is issued from the B city hall (procedure "0002"), which is the procedure NO "0004", and the issued resident's card is received.
0006 ”, and updates the status 704 of the process to“ 1. ”Next, when the status 704 of the process changes to“ 1, ”the address change notification A” 0007 is sent to the license center (procedure “0004”). "+
A resident's card "0006" + a power of attorney "0002" is sent, an address change procedure is performed, and the status 704 of the process is updated to "1". Next, when all the states 704 of the procedure No. “0004” become “1”, the address change notice B “0008” + resident card “0006” is sent to the passport center (procedure destination “0005”) which is the procedure No. “0005”.
+ Send the proxy "0002" and perform the address change procedure, and update the status 704 of the process to "1". (Step 61
7).

Next, all states 704 of procedure NO "0005"
Is changed to "1", then the address change notice C "0009" + proxy "0002" is sent to the bank counter (procedure destination "0006") where the procedure number is "0006", and the address change procedure is performed. The status 704 of the process is updated to “1”. (Step 618).

Next, all the states 704 of the procedure NO "0006"
Becomes "1", then the address change notice D "00 to be sent to the post office window (procedure destination" 0007 ") with procedure NO" 0007 "
10 ”is printed and the address change procedure is performed.
4 is updated to “1”. (Step 619).

Next, all states 704 of procedure NO "0007"
Becomes "1", the address change notification E "0011" is sent to the friend A (procedure destination "0008") who is the procedure NO "0008", and the address change procedure is performed. "
1 "(step 620).

Next, when all the processing states become "1",
The document number “0001” + “0011” registered in the user number “00001” of the document DB 107 is deleted, the processing result is notified to the user, and the processing is terminated (step 621). If the user inquires about the progress of the application before "
The processing completed item and the unprocessed item of No. 4 are sent from the fax / mail transmission server 115 to the user's registered mail address or fax together with the completion rate. In addition, only when a user proposes a change in personal information or wishes to know the progress at the time of application, the progress is provided to the user from the fax / mail transmission server 115 periodically.

[0040]

As described above, according to the present invention, according to the personal information of each user registered in advance and the procedure information / method, etc., the content of the information change application from each user and various application contents can be obtained. All procedures can be carried out without the user's awareness based on this procedure. A remarkable effect of being able to construct a one-stop service that can solve problems such as complicated application procedures can be expected.

Further, the user can inquire of the progress of the application processing status, and the progress status can be grasped in real time.

[Brief description of the drawings]

FIG. 1 is a view schematically showing a system according to an embodiment of the present invention.

FIG. 2 is a diagram showing an example of specifications and contents of a personal information table of a DB provided in a one-stop service according to the embodiment.

FIG. 3 is a diagram showing an example of specifications and contents of a procedure information table of a DB provided in a one-stop service according to the embodiment.

FIG. 4 is an exemplary view showing specifications and contents of a procedure method table of a DB provided in a one-stop service according to the embodiment.

FIG. 5 is a diagram showing an example of specifications and contents of a DB style information table provided in a one-stop service according to the embodiment.

FIG. 6 is a diagram showing a flow of a proxy application method in which the required documents and certificates are obtained from a public organization of the one-stop service and a proxy application is attached with the documents in the embodiment.

FIG. 7 is an exemplary view showing specifications and contents of a table for managing the order and status of a one-stop service procedure in the embodiment;

FIG. 8 is a view showing an example of specifications and contents of a table for registering and managing electronic documents created and received by the one-stop service according to the embodiment.

[Explanation of symbols]

101 ··· Individual (applicant) terminal, information KIOSK terminal 102 ··· World-wide network such as the Internet 103 ··· Web server 104 ··· Application receiving server of application receiving organization 105 ·· Procedure information DB 106 ··· Personal information DB 107 Document DB 108 Procedure method DB 109 Progress management server 110 Progress management DB 111 FAX / mail transmission / reception server 112 Network inside various procedures agency 113, 115 Information exchange server 114, 116: personal information DB, 117: authentication server 118: public key DB 119: certificate authority (third party) 120: change procedure destination (via network) 121: change procedure destination (via network) 122. ・ Change procedure destination (via mail) 123 ・ ・ Procedure agency

 ──────────────────────────────────────────────────続 き Continued on the front page (72) Inventor Shigehiro Miyamoto 1-6-27 Shinsuna, Koto-ku, Tokyo Inside the Public Works Division, Hitachi, Ltd. (72) Inventor Teruji Kikuchi 1-6-1 Shinsuna, Koto-ku, Tokyo No. 27 Inside Public Systems Division, Hitachi, Ltd.

Claims (3)

[Claims] An electronic application acceptance processing system in which application information from a client computer is accepted and processed by a server, the server having storage means for storing personal information of each user for each user, wherein the server A procedure information storage unit that defines information on the procedure institution and the type of procedure application accepted by the procedure institution for each procedure institution, a means for storing a format for each application form, and application documents required for the procedure Means for creating an application document based on application information from a client by specifying the type of the electronic application. 2. The electronic application acceptance processing system according to claim 1, wherein means for authenticating a user, a procedure flow is specified by personal information and procedure information, application information from a client, and procedure information provided in a server. Means for determining the necessity / unnecessity of an electronic power of attorney based on the above, means for transmitting an electronic power of attorney from the client to the server when there is a procedure in the procedure flow which requires the transmission of an electronic power of attorney, An electronic application acceptance processing system comprising means for identifying and preparing necessary documents and application forms, and means for adding and sending an electronic proxy to a service providing organization. 3. The electronic application acceptance processing system according to claim 1, wherein a progress management means is provided in a server to provide a user with the progress of the application.