JP2002288741A - Commodity registration device and commodity registration program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a commodity registration device capable of informing a customer of the contents of customer service suitable for the customer per customer by displaying the contents of customer service carried out at a store in accordance with a commodity dealed between the customer and the store. SOLUTION: This commodity registration device 1 stores the information for making a combination of a plurality of commodities correspond to the service provided for the combination of these commodities in a storage part 6. The commodity registration device 1 judges whether the registered commodity is the commodity to which the service is provided or not by the combination of a plurality of commodities every time the commodity is registered. When the device judges that the commodity is the commodity to which the service is provided in this judgement, it judges whether the combination of the commodities to which the service is provided is formed or not by the already registered commodities. If the combination of the commodities is not formed, the contents of service provided when the combination of the commodities is formed are displayed in a display part 4, and the set service is provided if the combination of the commodities is formed.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a merchandise registration apparatus and a merchandise registration program which are installed in a store or the like and register merchandise to be traded with a customer.

[0002]

2. Description of the Related Art Conventionally, a merchandise registration device, such as an ECR or POS terminal device, capable of performing transaction processing of a registered merchandise when a merchandise to be traded with a customer is registered is installed at a cash register of a store. By the way, stores provide various customer services to improve sales. One of the customer services is a service for discounting a transaction amount for a customer who has purchased a combination of a plurality of products. For example,
This service is for discounting the transaction amount by 20 yen to a customer who purchases a set of tea and rice balls. When implementing this customer service, it is necessary to inform the customer of the contents of the customer service, such as a combination of products that can be discounted. For example, a poster on which the content of the service (combination of products, etc.) is drawn is put in the store. Or by displaying a moving image or a still image indicating the service content on a display device installed in the store.

[0003]

However, the above-mentioned method has no meaning unless the customer looks at the content drawn on the poster or the content displayed on the display device. Therefore, there is a problem that if the installation location is not appropriate, the contents of the customer service will not be transmitted to the customer and sales will not be promoted.

[0004] This method is a method of informing all customers of the same service content. For example, a problem that a customer who does not want to purchase tea and onigiri is informed that a discount service of 20 yen can be received when purchasing tea and onigiri as a set, and the notice of the customer service makes the person feel ugly. was there. As described above, it is not an effective method to stimulate the customer's willingness to purchase because it is not possible to inform the customer of the customer service that is suitable for each customer.

[0005] An object of the present invention is to display the contents of customer service being carried out at a store in accordance with a product to be traded with the customer, so that the contents of the customer service suited to the customer can be displayed for each customer. It is an object of the present invention to provide a product registration device and a product registration program that can be notified.

[0006]

The merchandise registration apparatus of the present invention has the following arrangement to solve the above-mentioned problems.

(1) In a merchandise registration apparatus having merchandise registration means for registering merchandise and display means for displaying information on the merchandise registered by the merchandise registration means, a combination of a plurality of merchandise and a combination thereof Service information storage means for storing service information in association with a service provided for a combination of products, and a target product for storing target product information indicating whether the service is a target product for each product When a product is registered by the information storage unit and the product registration unit, the target product information is searched to determine whether the registered product is the target product. Determining means for determining whether or not a combination of a plurality of commodities is established, and providing when the determination means determines that the combination has not been established. That displays the contents of the service on the display unit, and a, and a service providing means for providing the appropriate service when it is determined to be satisfied.

In this configuration, the service information storage means stores service information in which a combination of a plurality of products and a service provided for the combination of these products are associated with each other. Each time a product registration unit registers a product, it is determined whether the registered product is a target product. If it is determined that the product is a target product,
It is determined whether a combination of a product that provides a service with a product that has already been registered has been established. If the combination of products is not established, the contents of the service provided when the combination is established are displayed on the display means. On the other hand, when a combination of products is established, a service corresponding to the combination of these products, for example, a service for discounting the transaction amount is provided.

As described above, the contents of the service being carried out at the store are displayed to the customer in accordance with the product registered by the product registration device, that is, the product purchased by the customer. We can tell service that there was. Therefore, the customer service can be improved, and the customer's willingness to purchase can be effectively driven. (2) There is provided a transaction processing means for processing a transaction for the commodity registered by the commodity registration means, and the service providing means is a means for discounting a transaction amount.

[0010] In this configuration, when a combination of products is established, the transaction amount is discounted.

(3) When the registration of the product is completed, if the registered product has any of the target products for which a combination of a plurality of products including the product is not established, a plurality of products including the target product Is provided with a discount ticket issuing means for issuing a discount ticket for another product that establishes the combination of

[0012] In this configuration, since a discount ticket is issued, the service can be provided to a customer who did not know the service, and the customer service can be further improved.

(4) When the determination means determines that the combination of a plurality of products is not established, the audio output unit is provided for outputting the content of the service provided when the combination is established.

In this configuration, the content of the service provided when the combination of products is established is notified to the customer using voice, so that the customer's willingness to purchase can be more effectively driven. In addition, it is possible to reliably inform the customer of the contents of the service being implemented.

(5) Every time a product is registered by the product registration means, information on the registered product is displayed on the display unit.

In this configuration, the information related to the registered merchandise, such as the transaction amount and the merchandise name, is displayed on the display for displaying the contents of the service, so that the customer can display the contents of the displayed service. The possibility of oversight can be reduced.

[0017]

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, a product registration device according to an embodiment of the present invention will be described in detail. The product registration device 1 of this embodiment is suitable for use in a store that performs customer service such as discounting a transaction amount for a combination of a plurality of products. For example, if you buy tea and rice balls, you can discount the transaction amount of tea by 20 yen, if you buy a suit and a tie, you can discount 5% of the transaction amount of the suit, if you buy a computer keyboard and a mouse Customer service such as discounting the transaction amount by 500 yen for both, discounting the transaction amount by 10% when purchasing ski wear and skis, and discounting the transaction amount for one bottle when purchasing 10 canned coffees It is suitable for use in stores that carry out.

The above examples are examples in which a discount service is set for a combination of two products.
A discount service may be set for a combination of two or more products.

FIG. 1 is an external view of a product registration device according to an embodiment of the present invention, and FIG. 2 is a block diagram showing a configuration of the product registration device. Product registration device 1 of this embodiment
Is a control unit 2 for controlling the operation of the main body, an input unit 3 on which a plurality of keys for performing an input operation are arranged, a display unit 4 for displaying the contents input at the input unit 3, etc., and printing of transaction contents. A printer 5 for issuing a received receipt, a storage unit 6 for storing data necessary for operation of the main body, and an interface unit 7 (I / F unit 7) to which external devices such as a barcode reader and a card reader are connected. And an audio output unit 8 for outputting audio.

The display unit 4 controls display on a cashier's display 4a and a customer's display 4b for operating the main body of the product registration device 1. The cashier's display 4a displays information related to the registration of goods and settlement of the transaction amount.
In this case, a display relating to the registration of a product and settlement of a transaction amount, and a display based on advertising information described later are performed. The cashier display 4a is provided at a position where a cashier performing a product registration operation is easy to see, and the customer display 4b is provided at a position easy for a customer to see. The printer 5 issues not only a receipt on which the details of the transaction are printed, but also a discount ticket to be described later. The storage unit 6 stores the following PLU file 1
1, a sales promotion information file 12 and a sales promotion information file 13 are stored.

The PLU file 11 contains a product identification code,
This is a file in which a product record 11a in which a product name, a transaction amount, and a promotion information code are associated is registered for each product (FIG. 3).
reference). As shown in FIG. 3, the PLU file 11 also includes a product record 11a in which no sales promotion information code is registered. Product record 1 in which the sales promotion information code is registered
The product corresponding to 1a is a product to be promoted, and the product corresponding to the product record 11a in which the promotion information code is not registered is a product not to be promoted.

The term "promotion target product" used herein refers to a product included in a combination of a plurality of products for which a transaction amount discount service is set, and the non-promotion target product refers to other products. is there.

The sales promotion information file 12 is a file in which sales promotion records 12a in which sales promotion information codes, advertisement codes, sales promotion names, and sales promotion contents are associated are registered for each sales promotion item (see FIG. 4). The PLU file 11 and the promotion information file 12 are associated with each other by the promotion information code. The sales promotion content is the content of the service provided to the customer.

The sales promotion information file 13 is a file in which an advertisement code is associated with advertisement information. The promotion information file 12 and the promotion information file 13 are associated with each other by the advertisement code. The advertisement information is a commercial message for notifying a customer of a service provided for a combination of a plurality of products. The following is an example of advertising information for the above customer services.

"Image data for displaying an image including a character string" Price for tea and rice balls are discounted by 20 yen "," Image data for displaying a still image of a suit and a tie, In the image displayed with this image data, "This month 2
Until the 0th, if you buy a suit, purchase a tie at the same time and get a 5% discount on the suit. "Character string data for displaying a character string," Image data for displaying a still image of the keyboard and mouse of a personal computer And, in the image displayed with this image data, character string data for displaying the character string "If you buy a computer keyboard and mouse now both are discounted by 500 yen", and output this character string as audio Audio data to display a video movie that is skiing, and audio data to play BGM in conjunction with this video data. Character string data for displaying a character string of "10% OFF", "CM data of canned coffee by animation,
Character string data to display a character string at the bottom of the screen, "If you buy 10 canned coffee, you will receive 1 free"
The above-mentioned image data or video data may be either black and white or color, but is preferably color for the purpose of driving customers' purchasing power.

In the merchandise registration apparatus 1 of this embodiment, the card reader is connected to the I / F unit 7.
It may be built in the main body. Further, the PLU file 11, the sales promotion information file 12, and the sales promotion advertisement stored in the storage unit 6 in an external storage device connected via the I / F unit 7 or a device having the external storage device, for example, a center. An information file 13 may be provided. By doing so, the PLU file 1 can be stored in the plurality of product registration devices 1 installed in the store.
1. The promotion information file 12 and the promotion information file 13 can be shared. Further, the cost of the product registration device 1 can be reduced.

The operation of the merchandise registration apparatus 1 of this embodiment will be described below. FIG. 5 is a flowchart showing the operation of the product registration device. The product registration device 1 of this embodiment is installed at a cash register of a store. Product registration device 1
Waits until a product identification code of a product to be traded with the customer is input or a transaction end key is operated in the input unit 3 (s1, s2).

The input of the product identification code can be performed by reading the bar code attached to the product to be registered with a bar code reader connected via the I / F unit 7. Further, a product identification code can be input by a key operation on the input unit 3.

When the product identification code is input, the product registration device 1 performs a product registration process for registering the product based on the input product identification code (s3). The product registration process according to s3 searches the PLU file 11 using the input product identification code as a key, and searches the corresponding product record 1
This is a process of acquiring a product name and a transaction amount from 1a and registering the product. At this time, the product name of the registered product, the transaction amount, and the like are displayed on the cashier display 4a and the customer display 4b.

When the registration processing of s3 is completed, the merchandise registration apparatus 1 determines whether the registered merchandise is a merchandise to be promoted (s4). This determination is made based on whether or not the sales promotion information code exists in the product record 11a searched in the registration processing according to s3. Specifically, if there is a promotion information code in the product record 11a, it is determined that the product is a promotion target product, and if there is no promotion information code, it is determined that the product is not a promotion target product.

If it is determined in s4 that the product is not a sales promotion target, the process returns to s1.

If it is determined in s4 that the product is a product to be promoted, the combination with the already registered product is
It is determined whether the promotion establishment condition of any of the promotion information records 12a registered in the promotion information file 12 is satisfied (s5). In s5, the sales promotion information file 12 is searched using the sales promotion information code of the product record 11a of the product registered in s3 as a key, and it is determined whether the sales promotion establishment condition of the corresponding sales promotion information record 12a is satisfied.

For example, in the case where the customer service of “purchasing tea and rice balls and discounting the transaction amount of tea by 20 yen” is implemented, when the rice balls are registered in s3, the sales promotion If tea is stored in a product storage area (not shown), it is determined that the promotion promotion condition is satisfied. If tea is not stored, it is determined that the condition is not satisfied.

The product area for promotion is stored in the control unit 2
Memory (RAM). Product registration device 1
If it is determined that the sales promotion establishment condition is not satisfied in s5, the product registered in s3 is stored in the sales target product storage area (s6). Then, by using the promotion code of the corresponding promotion information record 12a as a key, the sales promotion information file 13 is searched, the corresponding promotion information is read, and an image based on the read promotion information is displayed on the customer display 4b. At the same time, an advertisement process for outputting a sound based on the sales promotion information from the sound output unit 8 is executed (s
7). FIG. 6 shows a display example of the customer display 4b in s7.
It is shown in (A).

On the other hand, if it is determined in s5 that the promotion establishment condition is satisfied, the product that satisfies the sales promotion establishment condition in the sales target product storage area is cleared (s8). For example, if a rice ball is stored in the promotion target product storage area and the tea is registered in s3, the rice ball stored in the promotion target product storage area is cleared. When a plurality of rice balls are stored in the sales target product storage area, one of them is cleared, and the rest are not cleared. Then, a discount processing of the transaction amount accompanying the establishment of the sales promotion establishment condition is performed (s9). In this example, the transaction amount is 2
0 yen discount.

At this time, the fact that the conditions for establishing the sales promotion are satisfied,
Alternatively, an image indicating that the transaction amount has been discounted may be displayed on the customer display unit 4b (see FIG. 6B).

After completing the process of s7 or s9, the merchandise registration device 1 returns to s1.

As described above, the merchandise registration apparatus 1 of this embodiment displays the contents of the customer service being carried out at the store on the customer display 4b according to the registered merchandise, that is, the merchandise purchased by the customer. , Only the customer service suitable for the customer can be transmitted to each customer. Therefore, the customer service information is not communicated to the customer, so that the customer does not feel annoyed, the customer service can be improved, the customer's willingness to purchase can be effectively driven, and the sales promotion of the store can be effectively promoted. .

Further, since the customer display 4b is located at a position that is easy for the trading customer to see, the customer can surely inform the customer without missing the displayed advertising information. If the customer himself / herself does not need the advertisement information displayed on the customer display 4b, he or she does not have to look at it on his own. Also, the cashier does not have to say to the customer, "If you buy tea and rice balls together, there is a discount service of 20 yen." You.

When the commodity registration apparatus 1 detects that the transaction end key has been operated in s2, it calculates the transaction amount of the registered commodity in s10 and performs a payment process (s10).
At this time, the printer 5 also issues a receipt on which the details of the transaction are printed. Then, the product registration device 1 determines whether or not a product is stored in the promotion target product storage area provided in the control unit 2 (presence or absence of a sales promotion symmetric product).
Is determined (s11), and if it is stored, a discount ticket is issued in s12, and this processing ends. If no merchandise is stored in the sales promotion target merchandise storage area, the process ends without issuing a discount ticket in s12. The discount ticket issued in s12 is delivered to the customer together with the receipt.

The discount ticket issued in s12 will be described. This discount ticket is printed with the details of the discount on the printer 5. The discount coupon is issued when any of the sales promotion establishment conditions is satisfied between a product stored in the sales promotion target product storage area and a specific product. FIG.
Shows the discount ticket issued in s12. By using this discount ticket when purchasing the above specific product,
It is printed that the same discount service can be received as when the sales promotion establishment condition is satisfied. Therefore, the customer can use the discount coupon when purchasing the specific product to receive the same discount service as when the sales promotion establishment condition is satisfied.

As a result, a customer who did not know the customer service provided at the store brought only one product to the cash register for satisfying the above-mentioned sales promotion establishment condition, and did not bring the other product to the cash register. In some cases, the customer does not have to return to the sales floor for another product while registering the product. Therefore, interruption or suspension of the product registration process can be prevented, and a decrease in work efficiency can be suppressed.

Note that information indicating the validity period is also printed on the discount ticket as shown in FIG. As the validity period, for example, only on the day of issuance, a predetermined period from the issuance date, a period during which the customer service is performed, and the like can be considered.

Further, since the discount ticket is issued by the printer 5, there is no need to provide a mechanism for separately issuing a discount ticket in the main body of the commodity registration apparatus 1. Therefore, there is no problem that the cost of the main body increases.

[0045]

As described above, according to the present invention, the information on the customer service being carried out at the store is displayed according to the registered merchandise. Can communicate customer service. Therefore, the customer service can be improved, and the customer's willingness to purchase can be effectively driven.

[Brief description of the drawings]

FIG. 1 is a diagram illustrating an appearance of a product registration device according to an embodiment of the present invention.

FIG. 2 is a block diagram showing a configuration of a product registration device according to an embodiment of the present invention.

FIG. 3 is a diagram showing a PLU file applied to the product registration device according to the embodiment of the present invention.

FIG. 4 is a diagram showing a sales promotion information file applied to the product registration device according to the embodiment of the present invention;

FIG. 5 is a flowchart illustrating an operation of the product registration device according to the embodiment of the present invention;

FIG. 6 is a diagram showing a display example of advertising information in the product registration device according to the embodiment of the present invention.

FIG. 7 is a diagram showing a discount ticket issued by the product registration device according to the embodiment of the present invention.

[Explanation of symbols]

 1-Product registration device 2-Control unit 3-Input unit 4-Display unit 4a-Display for cashier 4b-Display for customer 5-Printer 6-Storage unit 7-Interface unit (I / F unit) 8-Sound Output unit 11-PLU file 12-Promotion information file 13-Promotion information file

Claims (6)

[Claims] 1. A merchandise registration apparatus comprising: merchandise registration means for registering merchandise; and display means for displaying information on the merchandise registered by the merchandise registration means. Service information storage means for storing service information corresponding to a service provided for a combination of products, and target product information for storing target product information indicating whether or not the service is a target product for each product When a product is registered by the storage unit and the product registration unit, the target product information is searched to determine whether the registered product is the target product. Determining means for determining whether or not a combination of a plurality of products including the product has been established; provided when the determination means determines that the combination has not been established, To display the contents of the service on the display unit,
A service providing means for providing a corresponding service when it is determined that the product is established. 2. The merchandise registration apparatus according to claim 1, further comprising transaction processing means for processing a transaction for the merchandise registered by said merchandise registration means, and wherein said service providing means is means for discounting a transaction amount. 3. When the registration of a product is completed, if the registered product does not include a target product for which a combination of a plurality of products including the target product is not established, a plurality of products including the target product are identified. The product registration device according to claim 1, further comprising a discount ticket issuing unit that issues a discount ticket for another product for which a combination is established. 4. An audio output unit for outputting, when a determination is made that a combination of a plurality of products is not established, the contents of a service provided when the combination is established, by voice. Item registration device according to any one of the above. 5. The merchandise registration apparatus according to claim 1, wherein each time the merchandise is registered by the merchandise registration means, information on the registered merchandise is displayed on the display unit. 6. A product registration unit for registering a product, a display unit for displaying information on the product registered by the product registration unit, a combination of a plurality of products and a service provided for the combination of these products. A product comprising: service information storage means for storing service information in which the above-mentioned services are associated; and target product information storage means for storing target product information indicating whether the service is a target product for each product. In the registration device, when the product is registered by the product registration means, the target product information is searched to determine whether the registered product is the target product. A function to determine whether or not a combination of a plurality of products has been established, and the contents of services provided when it is determined that the combination has not been established. Product registration program for realizing a function to provide a corresponding service when determining that displayed on the display unit, was established.