JP2002281110A - Managing system for information processing unit - Google Patents

Abstract

PROBLEM TO BE SOLVED: To surely notify sensed fault information to a manager without duplicating. SOLUTION: An information processing unit managing system comprises an information processing unit 1 for executing prescribed processings, a managing substitute server 2 disposed on the same communication route 4 as the unit 1 for sensing the fault of the processing unit 1, and a manager terminal equipment 3 similarly disposed on the same communication route 4 as the unit 1 for receiving the fault information sensed by the server 2. When the server 2 senses the fault of the unit 1, the server 2 notifies the fault information to the equipment 3 according to the equipment 3 set, in accordance with the type of the fault and the notifying time zone to the equipment 3.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information processing apparatus management system, and more particularly, to a technology effective when applied to management of fault information transmitted from a management target information processing apparatus.

[0002]

2. Description of the Related Art In recent years, a remote management system using a network or a public line has been mainly used for managing information processing apparatuses. With the spread of the functions, there is an increasing demand for not only a function of the information processing apparatus for transmitting the failure information to the administrator but also a function that is easy for the administrator to manage.

Here, a conventional information processing apparatus management system will be described.

FIG. 3 is a flowchart showing the operation in a conventional information processing apparatus management system. Note that FIG. 3 illustrates a period from when the management proxy server detects a failure of the information processing apparatus to when the failure information is notified to the administrator terminal.

[0005] Here, the information processing apparatus management system includes an information processing apparatus for executing predetermined processing, a management proxy server for detecting a failure of the information processing apparatus, and a management server for receiving failure information from the management proxy server. And personal terminals, which are arranged on the same communication path.

In such an information processing apparatus management system, as shown in FIG. 3, when the management proxy server detects a failure in the information processing apparatus (step S301), the failure is detected before and the management is performed. It is determined whether or not the failure has been notified to the user terminal (step S302)
If the fault has already been notified, the process ends without notification. On the other hand, if the failure has not been notified yet, the information of the administrator terminal that is the notification destination is read (step S303), and the failure information is notified according to the read information (step S303).
304).

[0007]

However, in the conventional information processing apparatus management system, when a plurality of managers exist and the managers change over time,
The administrator who is the notification destination cannot be distinguished by the time zone.

[0008] Then, when an emergency is required for restoration, the administrator is not notified, or when a plurality of administrators are notified at once, the contents of the notification are duplicated among the administrators, and a certain administrator may However, there is a problem in that, after performing the repair work, another administrator may needlessly try the same repair work again.

Therefore, the present invention provides a method for detecting detected fault information,
It is an object of the present invention to provide an information processing device management system that can reliably notify an administrator without duplication.

[0010]

In order to solve this problem, an information processing apparatus management system according to the present invention is provided with an information processing apparatus for executing a predetermined process and an information processing apparatus arranged on the same communication path as the information processing apparatus. A fault detecting unit that detects a fault in the information processing device, and a fault information receiving unit that is also disposed on the same communication path as the information processing device and receives the fault information detected by the fault detecting device. Upon detecting a failure of the information processing apparatus, the detection unit notifies the failure information reception unit of the failure information according to the failure information reception unit set for each type of the failure and a notification time zone for the failure information reception unit. It was made.

Thus, the detected fault information is notified to the fault information receiving means in accordance with the fault content and the notification time. Therefore, even if the manager of the fault information receiving means changes to another manager, the fault information is changed. Since the necessary fault information is notified to the other manager, the detected fault information can be reliably notified to the manager without duplication.

[0012]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The invention according to claim 1 of the present invention detects an information processing apparatus for executing a predetermined process and a failure of the information processing apparatus by being disposed on the same communication path as the information processing apparatus. Fault detecting means, and fault information receiving means, which is also disposed on the same communication path as the information processing apparatus and receives fault information detected by the fault detecting means, comprises: If a failure is detected, the information processing device management system notifies failure information to the failure information receiving means according to the failure information receiving means set for each type of the failure and a notification time period to the failure information receiving means. There is an effect that the administrator can be notified of the trouble information without duplication without fail.

Hereinafter, an embodiment of the present invention will be described with reference to FIG.
This will be described with reference to FIG.

FIG. 1 is a schematic diagram showing the overall configuration of an information processing apparatus management system according to an embodiment of the present invention, and FIG. 2 is a flowchart showing the operation of the information processing apparatus management system of FIG. FIG. 2 shows a procedure from when the management proxy server detects a failure that has occurred in the information processing device to when the failure is notified to the administrator terminal.

As shown in FIG. 1, a conventional information processing apparatus management system includes an information processing apparatus 1 which is a computer system for executing a predetermined process, and is arranged on the same communication path 4 as the information processing apparatus 1. And a management proxy server (fault detection means) 2 for detecting a fault in the information processing apparatus 1 and fault information that is also located on the same communication path 4 as the information processing apparatus 1 and detected by the management proxy server 2. And an administrator terminal (failure information receiving means) 3 for receiving the information. The administrator terminal 3 is arranged on a communication path 4 remote from the information processing device 1 and the management proxy server 2.

When a failure occurs in the information processing apparatus 1, the management proxy server 2 monitoring the information processing apparatus 1 detects the failure and transmits the failure information to the administrator terminal 3.
Notify to

In such an information processing device management system, as shown in FIG. 2, when the management proxy server 2 detects a failure of the information processing device 1 (step S201),
It is determined whether the failure is a failure that has been detected before and has already been notified to the administrator terminal 3 (step S20).
2) If the fault has already been notified, the process ends without notification. On the other hand, if the failure has not been notified yet, the time at which the failure was detected is acquired (step S203), and the administrator terminal 3 which is the notification destination for each failure and the notification destination for each time zone in which the failure occurred are obtained. The information of a certain administrator terminal 3 is read (step S204).

Next, a comparison is made between the fault that has occurred and the notification destination to which the fault should be notified, and it is determined whether a notification destination that can notify the fault has been set (step S205). If the notification destination for notifying the failure has not been set, the process ends.

On the other hand, if a notification destination to be notified of a failure is set in step S205, the set notification destination is acquired (step S206). Then, the time at the time of acquisition and the notification destination for each time zone are compared (step S207), and if there is a notification destination to be notified of a failure at the acquisition time, the notification destination is obtained (step S20).
8), the failure information is notified to the notification destination (step S2).
09).

If it is determined in step S207 that there is no notification destination at which the failure should be notified at the acquisition time of the notification destination, the notification destination waits until a set time at which a failure notification can be made to the notification destination. It is determined whether or not there is a notification destination (step S210). If there is a notification destination, a notification is made when the set time period has come (step S211). If no setting has been made, the process ends.

As described above, according to the present embodiment, the detected fault information is notified to the manager terminal 3 according to the fault content and the notification time. Even if the administrator is replaced, the required failure information is notified to the replaced administrator, so that the detected failure information can be reliably notified to the administrator without duplication.

[0022]

As described above, according to the present invention, the detected fault information is notified to the fault information receiving means in accordance with the content of the fault and the notification time. Even if the administrator is replaced, the required failure information is notified to the replaced administrator, so that the detected failure information can be reliably notified to the administrator without duplication.

[Brief description of the drawings]

FIG. 1 is a schematic diagram showing an overall configuration of an information processing apparatus management system according to an embodiment of the present invention;

FIG. 2 is a flowchart showing the operation of the information processing apparatus management system of FIG. 1;

FIG. 3 is a flowchart showing an operation in a conventional information processing device management system.

[Explanation of symbols]

 Reference Signs List 1 information processing device 2 management proxy server (failure detecting means) 3 administrator terminal (failure information receiving means) 4 communication path

Claims (1)

[Claims] An information processing device that executes a predetermined process; a failure detection unit that is disposed on the same communication path as the information processing device and detects a failure of the information processing device; Fault information receiving means for receiving the fault information detected by the fault detecting means, the fault information receiving means being arranged on the same communication path; and An information processing apparatus management system, wherein fault information is notified to the fault information receiving means in accordance with the fault information receiving means set for each type of fault and a notification time zone for the fault information receiving means.