JP2005099966A - Business system distributed monitoring method and program for monitoring - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To solve the problems that a conventional monitoring program requires a dedicated terminal to be installed to perform monitoring and cannot detect a failure immediately during absence of an administrator, that notification of warning to a user is made through a server, and that a warning method when a failure occurs in the server itself is not taken into consideration. <P>SOLUTION: A business system is monitored on a plurality of OA terminals. In addition, failures is exactly detected by using (a) of a user table figure and (b) of an administrator group table figure as shown in the figure, and a message can be directly transmitted to the user from an OA and monitor terminal. Since a dedicated monitor terminal is unnecessary for monitoring, an economical effect is produced. Also, the administrator's load for handling users inquiry on the occurrence of failures is reduced. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to a method for performing distributed monitoring of a business system using terminals and notifying a user when a failure occurs, and a program used for monitoring.

  Conventional monitoring methods for business systems are mainly implemented on dedicated terminals, and have performed a wide variety of monitoring and notifications, such as detecting failure of each server and e-mail alerts to administrators. When monitoring with one dedicated terminal, there is a problem that the monitoring load and the burden on the administrator become large, but as a solution to this problem, as shown in Patent Document 1 below, when a failure is discovered with a distributed terminal There is a method of notifying the central monitoring device by e-mail.

JP-A-8-286990

  In the conventional distributed monitoring method described above, failure detection is performed at each distributed terminal, but notification is only sent to the central monitoring device. Therefore, if the administrator of the central monitoring device is not present, countermeasures to the failure are delayed, and to the user. There was a problem that the notification was delayed. In addition, when a notification is sent from the central monitoring device, if there is a failure between the central monitoring device and the terminal, the notification cannot be made, and the terminal cannot immediately know whether it is a line failure or a system failure. was there. Further, when the above notification is performed by e-mail or bulletin board, there is a problem that notification cannot be performed if a failure occurs in the mail or bulletin board server.

  It is an object of the present invention to provide a method and a program for detecting occurrence or recovery of a failure using a function of only a terminal that does not depend on a server function and notifying a user.

  The above problem can be solved by providing the following means.

  For each of the plurality of business systems, a plurality of terminals for operation monitoring are set, and the terminal identification number and user are set as an administrator group of each business system. Each user in this manager group monitors the operating status of his / her business system. The user terminal is provided with an operation monitoring program, provided with means for displaying the operation status on the terminal screen, and the operation status is monitored by the display. This monitoring is performed in the background, and the status display is displayed, for example, on the task bar of the terminal so as not to be harmful to normal OA operations.

  For notification in the event of a failure, the terminal identification number and user of each user who uses each business system are registered in advance as a user group, and this setting is applied to all terminals that monitor each business system or management. Prepared for a specific terminal in the user group. When the occurrence or recovery of a failure is detected at any of the monitoring terminals, the detector uses the network communication function of the terminal to perform communication for determining the failure location between the terminals of the administrator group. As a result, if the own terminal can communicate with other terminals in the group, it is determined that the failure is not the line failure but the business system failure. When it is determined that the business system has failed, a failure occurrence message and a failure recovery message are transmitted from the detector terminal or a specific terminal in charge of notification to the users in the user group. Instructions for displaying the message contents and the occurrence of a failure are set in advance, and a message or a display instruction for a task bar corresponding to the failure or recovery is transmitted. The communication at the time of failure detection may be performed automatically by the program or may be performed by an instruction from the detector. The setting information of the user and the monitor may not be user information but may be information on only the terminal.

  The program provided in each terminal to realize the above functions runs in the background of the user's terminal, and displays the operation monitoring function of the target business system, the function of displaying the operation status on the terminal screen, and the operation status of the terminal screen. It has a function to display in part, and for notification, a function to perform communication between the terminals of the above-mentioned administrator group to determine the fault location, a function to detect the communication result, and a message to the user group of the above-mentioned business system And a function of transmitting. These functions are configured by functions normally provided in the OS of the terminal, which does not depend on the application.

  According to the present invention, the following effects can be obtained. Since monitoring can be performed with a distributed OA terminal and using a minimum function without installing a dedicated monitoring terminal, the monitoring burden on the dedicated monitoring terminal can be reduced. Further, by transmitting a failure occurrence / recovery message only to the users of the corresponding business system, it becomes possible to immediately notify the occurrence / recovery of the failure only to the necessary users.

  Embodiments of the present invention will be described below with reference to the drawings.

  As shown in FIG. 1, the system configuration of the invention includes an OA / monitoring terminal group 3 for monitoring a business system with respect to an OA terminal group 2 that uses the business system server group 1.

  Here, the user may also serve as a monitor. Next, referring to FIG. 6, the flow of processing for failure occurrence and notification will be described. When a failure occurs in the business system A, failure confirmation processing is performed in the OA / monitoring terminal that is the administrator group (processing 13). In order to perform the failure confirmation process (process 13), the OA / monitoring terminal uses the name and IP address of the OA terminal that uses each business system as user system information as shown in FIG. 2 (a), in order to manage the group of OA / monitoring terminals, an administrator group table is managed as FIG. 2 (b).

  When the failure of the business system is detected, the OA / monitoring terminal first notifies the other OA / monitoring terminal of the occurrence of the failure by using the administrator group table FIG. 2B.

  At this time, the OA / monitoring terminal displays the operating status of the business system on the task bar on the monitoring screen 6 as shown in FIG. 3, and the task bar changes when a failure is detected. In the failure confirmation process (process 13), it is determined whether a failure has been detected between two or more OA / monitoring terminals (process 14), and a failure notification process is performed (process 15).

  In the failure confirmation processing 16, when a failure is detected on the screen 6 of one OA / monitoring terminal, the color of the business system icon displayed on the task bar 7 changes to yellow as shown in FIG. When a failure is detected by more than one OA / monitoring terminal, the task system icon changes to red as shown in the task bar 7 to notify the administrator of the OA / monitoring terminal of the occurrence of the failure.

  Next, the failure notification process (process 15) will be described. In the OA / monitoring terminal that detects the occurrence of the failure, by clicking on the corresponding business system icon on the task bar 7 as shown in FIG. 4, the failure notification menu 8 is displayed, and the failure of the failure is shown to the user of the business system. The occurrence can be notified. When the notification is made, a failure occurrence message 9 is displayed on the screen of the OA terminal used by the business system user. At this time, in order not to transmit the same failure occurrence message 9 from the plurality of OA / monitoring terminals to the user, the failure occurrence message 9 is also transmitted to the OA / monitoring terminal.

  Next, the OA / monitoring terminal determines whether or not the failure has been recovered (process 16). When the failure has been recovered, a failure recovery process is performed (process 17). When the fault is recovered, the administrator can be notified by returning the business system icon of the task bar 7 to the original color as shown in FIG. In order to notify the business system user of the failure recovery, the administrator clicks on the business system icon on the task bar 7 to display the recovery notification menu 10 and uses the administrator authentication screen 11 to display the administrator. It is possible to notify the user after performing authentication. When the notification is made, the failure recovery message 12 is displayed on the screen of the OA terminal used by the business system user.

  By using the present invention as described above, it is possible to monitor a plurality of business systems with an OA terminal and to notify a user of a warning immediately.

The system block diagram of this invention. The figure which shows a business system user table and OA and monitoring terminal group. The figure which shows the example of a screen display of the failure monitoring by this invention. The figure which shows the example of a screen display of the failure notification by this invention. The figure which shows the example of a screen display of the failure recovery by this invention. The figure which shows the flow of a process from the fault detection of this invention to recovery.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 ... Server group in which the business system used as monitoring object is operating, 2 ... OA and monitoring terminal group (administrator group) which installed the distributed monitoring program in order to monitor a business system, 3 ... Business system is used OA terminal group (user group), 6... Whole screen of OA / monitoring terminal installed with distributed monitoring program, 7... Monitoring screen (task bar) of OA / monitoring terminal installed with distributed monitoring program.

Claims (4)

  A business system distributed monitoring method in which operation monitoring of a plurality of business systems is performed by a plurality of terminals, wherein the plurality of terminal users are grouped for each business system to be monitored, and the user group is an administrator group of the target system A business system distributed monitoring method, characterized in that an operation monitoring program is provided on the terminal of the user, means for displaying the operation status on the terminal screen, and the operation status is monitored by the display.   The business system distributed monitoring method according to claim 1, further comprising a function of presetting a user group of the business system and transmitting a failure occurrence message and a failure recovery message to at least one terminal of the administrator group, When the terminal operation monitoring program detects a failure, it communicates to determine the failure location between the terminals of the administrator group, and if it is determined that the failure is not a line failure but a business system failure, at least A business system distributed monitoring method, comprising: transmitting a failure occurrence message and a failure recovery message from one terminal to a user in the user group.   A monitoring program used in the business system distributed monitoring method according to claim 1, wherein the program is operated in the background of the user terminal, and the operation status of the target business system is monitored and the operation status is displayed on the terminal screen. A business system distributed monitoring program characterized by having a function for displaying information and a function for displaying the operation status on a part of the terminal screen. A monitoring program used in the business system distributed monitoring method according to claim 1, wherein a function for performing communication for determining a fault location between terminals of the manager group and a function for detecting a communication result 4. The business system distributed monitoring program according to claim 3, further comprising a function for transmitting a message to a user group of the business system.

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