JP2002245156A - Device and method for providing advice - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an advice providing device which enables a client to freely consult about personal problems (including carrier plan and life plan) and to individually offer highly reliable advice while protecting individual privacy, and an advice providing method in the advice providing device. SOLUTION: The client can consult with an advisor on a dedicated personal page protected by security, that is, on a client inherent page and read advise about his/her consultation, and therefore, this advice providing device is different from e-mail, etc., and can be provided with high security in terms of privacy protection of an individual. Even a person working at a remote place and a busy person daily can freely receive reliable advice with high quality because a dedicated adviser can offer advice by using a network.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

The present invention relates to a system capable of providing carrier advice through a network.

[0002]

2. Description of the Related Art In recent years, along with changes in the Japanese economy and changes in artificial structures due to a declining birthrate and aging population, personal feelings of life have diversified.
Lifestyle and values for work and work styles are diversifying. Under such circumstances, the number of people who are having various problems, such as what direction they are going to go in the future and how to continue to be a human resource required by society, are increasing. .

[0003] However, most of these troubles are not desired to be known to others, and it is difficult to find anyone who can consult about such troubles.

[0004] As described above, lifestyle and
As the values of work and ways of working have diversified into the sense of life of individuals, the content of such worries has also been related to worries, such as marriage, childcare, family, education, and nursing care, work styles, and relocation. There is a wide variety of problems in work, such as job change, and it is very difficult to find a person who can provide appropriate advice for such problems.

[0005] By the way, there are businesses that provide specific career advice on a one-to-one basis for individualized issues in individual career consultations, but those who are in remote locations and who are busy every day. It is also difficult for people to use such provisions easily.

On the other hand, in recent years, various information providing services through a network, for example, the Internet, have been developed, and the number of businesses that provide information through the Internet is enormous. Such a company establishes its own site (including a server for providing information) on the Internet, and provides various elaborate services to acquire more users.

[0007] In such a site, as a form of so-called knowledge management, a service for soliciting consultation contents from a consultant via the Internet, publishing the contents on a homepage, and soliciting advice is provided. Sites that do this are known. As another example, a service is also known that enables people who have met on a site to directly exchange information by e-mail.

[0008]

However, in a site that provides a service that publishes the contents of a consultation and seeks advice of the consultation, the consultant can obtain advice from an unspecified number of advisors, but the consultant cannot use his / her own advice. There is a problem that it is difficult to post about personal privacy contents such as troubles of the person.

[0009] Further, in a site that provides a service that allows users who have met on the site to directly exchange information by e-mail, the contents of consultation are not disclosed, but the When using a terminal (such as a personal computer), e-mail is usually sent and received via the provider's server, so the server administrator of the provider can know the contents of consultation in e-mail, Privacy protection is not enough.

[0010] Further, even when a consultant uses his / her own terminal of the company, the e-mail is temporarily stored in the in-house server, so that the contents of the consultation in the e-mail are known to the in-house server administrator. It is not enough to protect personal privacy.

Furthermore, the quality of the conventional method of providing advice using the Internet cannot be guaranteed.

Therefore, such a conventional method of providing advice is unsuitable for use in protecting personal privacy and in career advice in which the trust relationship between a consultant and an advisor is an absolute condition.

The present invention has been made in view of the above points, and enables a consultant to easily consult personal troubles (including a career plan and a life plan) and to protect personal privacy. An object of the present invention is to provide an advice providing apparatus capable of individually providing highly reliable advice while protecting the advice.

[0014]

In order to solve the above-mentioned problems, the invention according to claim 1 provides an advice for providing advice on a predetermined consultation content inputted from a terminal of a consultant using a network. In the device,
Means for receiving an input of a counselor ID from the terminal of the counselor via the network, and a page unique to the counselor corresponding to the received counselor ID to the terminal of the counselor via the network Providing means for prompting the input of the consultation content, and inputting the advice for the consultation content entered on the consultant's unique page on the consultant's unique page, Means for providing a unique page to the terminal of the consultant via the network.

According to the first aspect of the present invention, it is possible to consult an advisor on a personal page protected by security, that is, on a page unique to a counselor, and to view advice for the advisor. Unlike e-mail, etc., it is possible to provide high security in protecting personal privacy. In addition, dedicated advisors can use the network to provide advice, so even those who work remotely and who are busy everyday can easily provide reliable and high-quality advice. Can receive.

According to a second aspect of the present invention, in the advice providing apparatus according to the first aspect, the counselor ID is identification information unique to each counselor, and is used in response to a request from a terminal of the counselor. Accordingly, a consultant ID issuing means for issuing the consultant ID via the network is provided.

According to the second aspect of the present invention, the consultant can easily receive the advice.
D can be obtained via a network.

According to a third aspect of the present invention, in the advice providing apparatus according to the second aspect, the counselor is related to a predetermined organization, and the counselor ID issuance means is provided for the organization to which the organization ID is issued. The consultant ID is issued only to the related consultant.

According to the third aspect of the invention, the group ID
And consultant ID can be managed in two steps.
Higher security can be provided. Further, for an organization, for example, it can be used as a benefit for employees.

According to a fourth aspect of the present invention, in the advice providing apparatus according to the third aspect, the group ID is identification information unique to each group, and responds to a request from a terminal managed by the group. Means for issuing the group ID via the network.

According to the invention described in claim 4, the group is
It is possible to easily obtain a group ID for allowing a consultant belonging to the group to provide advice through a network.

According to a fifth aspect of the present invention, in the advice providing device according to the third or fourth aspect, the consultant I is provided.
The D issuing means is configured to issue the consultant ID via the network in response to a request involving input of a group ID issued to the group from a terminal of a consultant related to the group. .

According to the invention described in claim 5, the group ID
The security can be improved by the two-step check of the consultant ID.

The invention according to claim 6 is the invention according to claims 3 to 5
, The number of consultant IDs issued for one group ID is set in advance, and the number of consultant IDs issued for the one group ID is set in advance. Means for summing up
Means for transmitting, when the number of D exceeds the preset number, information indicating that the preset number has been exceeded to the terminal managed by the organization via the network, Configure to provide.

According to the sixth aspect of the invention, the number of consultant IDs can be set according to the size of the group, so that the group only needs to pay the contract money according to the set number. There are economic benefits for

The invention according to claim 7 is the invention according to claims 3 to 6
In the advice providing device according to any one of the above, the number of points given to one group ID is set in advance, and the point number is provided each time the advice for the consultation content is provided on the consultant's unique page. Means for accumulating the number of points, if the accumulated number of points exceeds the preset number of points, the terminal managed by the organization via the network, the number of points exceeds the preset number of points Means for transmitting information indicating that the information has been sent.

[0027] According to the invention described in claim 7, the organization includes:
The upper limit of the number of consultations by a consultant can be managed.

[0028] The invention according to claim 8 is a method for providing advice on predetermined consultation contents input from a terminal of a counselor using a network, wherein the terminal of the counselor is provided via the network. Receiving the input of the consultant ID from the client, and providing a unique page of the consultant corresponding to the received consultant ID to the terminal of the consultant via the network to prompt the input of the consultation content And, input the advice for the consultation content entered on the unique page of the consultant on the unique page of the consultant, the unique page of the consultant the advice was entered, via the network Providing the information to the terminal of the consultant.

According to the invention described in claim 8, claim 1 is provided.
The same effect as the invention described in (1) can be obtained.

[0030] According to a ninth aspect of the present invention, in the advice providing method according to the eighth aspect, the consultant is related to a predetermined group, and the group ID is identification information unique to the group to which the consultant relates. Receiving the input of the group ID, the step of authenticating the input organization ID, and the consultant ID based on the authentication result of the organization ID.
Is issued.

According to the eighth aspect of the present invention, the third aspect is provided.
The same effect as the invention described in (1) can be obtained.

[0032]

Preferred embodiments of the present invention will be described below with reference to the accompanying drawings.

FIG. 1 is a block diagram showing a schematic configuration of a carrier advice providing system according to the present embodiment. The following description is an embodiment in which the present invention is applied to the carrier advice providing system 100. In the present embodiment, the group in the present invention is
Explain as the company to which the consultant belongs.

First, the career advice providing system 1
The configuration and function of 00 are described below.

As shown in FIG. 1, the carrier advice providing system 100 is roughly divided into a company intranet 1 and a carrier advice providing site 2 as an advice providing device of the present invention. 1 and the carrier advice providing site 2 are mutually connected via the Internet 3 as a network.

As shown in FIG. 1, in the intranet 1 of a company, a company management server 10 and terminals 11 of a plurality of employees of the company have a HUB 12 and a LAN (or W
AN etc.). The company management server 10 is composed of a computer such as a well-known personal computer, workstation, medium-sized computer, or large-sized computer as hardware resources.
U, and a storage unit (I
C memory, a hard disk, etc.), a communication unit and the like.
Further, the company management server 10 is always connected to the Internet 3 via a firewall (a device for preventing leakage of confidential information in the company) 13 and performs various controls when connecting from the terminal 11 of the employee to the Internet 3. And a function of transmitting and receiving e-mail related to the terminal 11 (a so-called mail server function). Although not shown, a terminal (function is the same as that of the terminal 11) used by a person in charge of the company is connected to the company management server 10.

The employee's terminal 11 is used by employees of a company (at present, it is generally provided to each employee of the company). A computer, a computer such as a PDA (mobile terminal), and a processing unit including a CPU, and a storage unit (IC memory,
Display unit (CR, etc.) that displays information
T, LCD (Liquid Crystal Display), etc., an input unit (keyboard, mouse, etc.) for receiving selections and instructions from employees, and for communicating with the carrier advice providing site 2 via the company management server 10 and the Internet 3. A communication unit (such as a modem) is provided.

Further, the employee terminal 11 has a Web browser function for referring to information such as a Web page on the WWW (World Wide Web) published on the Internet 3. As a result, the employee can be provided with the career advice described later from the career advice providing site 2 as a consultant.

The consultant can also access the carrier advice providing site 2 from the outside of the company intranet, for example, from a personal computer at home via the Internet via a server of the provider. Also in this case, it is possible to receive the offer of the career advice in exactly the same way as in the case of going through the intranet in the company.

The career advice providing site 2 is a site for providing individual career advice to employees of a company that has made a usage contract, and as shown in FIG. Server 22 and database server (hereinafter referred to as “DB server”) 23
And an administrator (internal advisor) terminal 24,
Administrator (internal advisor) terminal 24 and server 2
1 to 23 are a hub 25 and a LAN (or WAN).
Etc.).

The servers 21 to 23 respectively
The hardware resources include a computer such as a known personal computer, a workstation, a medium-sized computer, and a large-sized computer, and include a processing unit including a CPU, a storage unit for storing information (an IC memory, a hard disk, and the like).

The Web server 21 is connected to the Internet 3, publishes a Web page (home page) of the career advice providing site 2 on the Internet 3, and cooperates with each server 22 or 23,
It has a function of transmitting and receiving information between the company management server 10 and the employee terminal 11 via the Internet 3. This Web page is, for example, HTML (Hyper
Text Markup Language, XML (Extensible Markup)
Language) and text format are stored in the storage unit of the Web server 21.

In response to the access from the terminal 11, the Web server 21 converts the data of the Web page and information stored in a DB of the DB server 23 described later into HTML.
It is provided to the terminal 11 in a format or the like. Then, the Web server 21 provides the terminal 11 of the employee (consultant) who has registered for using the career advice with a dedicated (not disclosed to the administrator of the company management server 10) private terminal. A Web page is provided, in which a professional adviser provides career advice to the consultation content of the consultant.

The authentication server 22 has a function of authenticating a company or an employee (consultant) who has contracted to use the terminal 11 based on the ID and password entered at the terminal 11.

The DB server 23 logically constructs a database (hereinafter referred to as “DB”) for storing various information in its storage unit, and refers to the DB according to a request from the server 21 or 22. It has a function of searching and reading information and storing (registering) information in a DB. This DB stores company information D as shown in FIG.
B23a, consultant information DB23b, advisor information DB
23c and a consultation history DB 23d. The contents of these DBs will be described later.

In the present embodiment, the carrier advice providing site 2 includes a Web server 21, an authentication server 22, a database server 23, and the like.
Although the server is divided into a plurality of units and configured to share roles, these servers may be integrated so that one server performs all functions.

The administrator (internal advisor) terminal 24
It is used by an administrator of the career advice providing site 2 and an internal advisor of the career advice providing site 2 (one of the operators of the career advice providing site 2). As a hardware resource, a known personal computer, PDA ( Mobile terminal), and includes a processing unit, a storage unit, a display unit, an input unit, a communication unit, and the like, similarly to the terminal 11 described above. Further, the terminal 24 of the administrator (internal advisor) has a Web browser function.

Further, career advice providing site 2
Is connected to a terminal 4 of an external advisor via a server of a provider for connecting to the Internet and the Internet 3. If the number of companies that make contracts to use the career advice providing site 2 increases and the number of consultants increases, there is a possibility that internal advisors alone will not be able to respond, so external advisors with specialized knowledge are required. , A person who satisfies certain conditions is registered as an external advisor. In the following description, the term “advisor” simply includes both an internal advisor and an external advisor.

The terminal 4 of the external advisor, like the terminal 24 of the administrator (internal advisor), is composed of a computer such as a known personal computer or PDA (mobile terminal) as a hardware resource, and includes a processing unit, a storage unit, A display unit, an input unit, a communication unit, and the like are provided. Further, the terminal 4 of the external advisor has a Web browser function.

In the above-described configuration, the career advice providing site 2 provides a consultant who uses the terminal 11 in the company with a unique (dedicated) Web page of the consultant. Web consultation
The professional advice is provided on the server 21 by a specialized advisor.

Next, in order to realize the provision of such career advice, various display screen examples of a Web page displayed on the display unit of the terminal 11 of an employee (consultant) in the company and various types of these screens are shown. The contents of the information stored in the DB of the DB server 23 of the career advice providing site 2 in relation to the display screen example will be described with reference to FIGS.

The following description applies to the case where the consultant accesses the carrier advice providing site 2 via the Internet 3 via the provider's server without passing through the intranet 1 in the company. It is.

FIG. 2A shows an example of an ID authentication screen. The ID authentication screen 51 is a screen for an employee (consultant) in the company to input an ID and a password in order to receive the provision of the career advice from the career advice providing site 2.

Although not shown, the ID authentication screen 5
The screen before displaying 1 is the homepage screen of the career advice providing site 2. The ID authentication screen 51 includes an ID input field 511, a password input field 512, a login button 513, and a cancel button 514.

If the consultant ID of the employee (consultant) who is provided with the career advice has already been issued,
When the employee (consultant) inputs his / her own counselor ID and counselor password into the ID input field 511 and password input field 512 using a keyboard or the like, and designates (clicks) the login button 513 with a mouse or the like, it will be described later. The consultant menu screen will be displayed. The cancel button 514 is a button for canceling the input of the consultant ID and the consultant password and returning to the previous screen (the cancel button on the screen described below has the same function).

On the other hand, if the consultant ID of the employee (consultant) who is provided with the career advice has not been issued yet, the employee (consultant) enters his / her own ID in the ID entry field 511 and the password entry field 512. Enter the company ID and company password of the company (company) to which the user belongs by using a keyboard or the like.

Here, the company ID and the company password correspond to the contract between the operator of the career advice providing site 2 and the company (providing the provision of the career advice from the career advice providing site 2 to the employee). Contract). Accordingly, such a company has not made a contract with the operator of the career advice providing site 2 and has a company ID.
If is not issued, employees of the company will not be able to receive career advice.

In such a contract, for example, a contract period (a period for providing career advice), a contract point number (a point number given to a company ID within a predetermined period (month or year) (a contract point number is large) The number of consultable cases is determined based on the number of contract points), the number of contracts (the number of consultant IDs scheduled to be issued for the company ID). Is higher), contract course (means the type of career advice, for example, career formation course in a company, life plan & career plan consultation course, change of job, change of course, etc.) Are registered). Note that such a contract can be made on the homepage of a company manager by accessing the career advice providing site 2 via the Internet 3 from a terminal managed by the company.

The above-mentioned company ID, company password,
Information such as the contract period, the number of contract points, the number of contracts, and the contract course is stored (registered) in the company information DB 23a of the DB server 23 of the carrier advice providing site 2.

When an employee inputs a company ID and a company password in the ID input box 511 and the password input box 512 and designates (clicks) the login button 513 with a mouse or the like, a consultant information registration / change screen described later is displayed. Will be done.

FIG. 2B shows an example of a consultant menu screen. The consultant menu screen 52 is provided with a consultation list button 521 and a registration change / confirmation button 522. Employee (consultant), consultation list button 5
When the user designates (clicks) 21 with a mouse or the like, a consultation list screen to be described later is displayed. When the employee (consultant) designates (clicks) the registration change / confirmation button 522 with a mouse or the like, a consultation information registration / change screen described later is displayed.

FIG. 3 shows an example of a consultant information registration / change screen. This consultant information registration / change screen 53 is
An employee (consultant) of the company registers the consultant information described below in the DB of the career advice providing site 2 or checks, changes, and adds the consultant information already registered in the DB of the career advice providing site 2. Screen. A company ID, a company password, and a company (company) name that have already been registered in the DB are displayed in the reference numeral 531 of the consultant information registration / change screen 53. If the consultant ID of the employee (consultant) has already been issued, the consultant ID is entered in reference numeral 532, and the consultant password, the consultant name, and the date of birth are entered in the entry fields of reference numeral 533. Information such as date, gender, and contact information is entered in each of the input fields of reference numeral 534 in the form of information (reference numeral 5) regarding the career and life of the employee (consultant).
33, 534 are collectively referred to as "consultant information".

On the other hand, the consultant ID of the employee (consultant)
If has not yet been issued, the employee (consultant)
Is to apply for registration of consultant information on the consultant information registration / change screen 53. In this case, the company ID, the company password, and the company (company) name already registered in the DB are displayed in the reference numeral 531 of the consultant information registration / change screen 53, but the reference number 532 indicates the consultant ID. No information is displayed, and the counselor information is not displayed in reference numerals 533 and 534.

The employee (consultant) enters a consultant password (the employee (consultant) is determined by a predetermined number of digits), a name,
Enter the date of birth, gender, e-mail address or telephone number, and further enter information about the career and life of the employee (consultant) in each of the input fields of reference numeral 534, and use the mouse or the like to enter a registration button 535. Is designated (clicked), these pieces of counselor information are stored (registered) in the counselor information DB 23b in association with the counselor ID (issue of the counselor ID) assigned at the time of registration.

Here, the information to be entered in each entry field of the reference numeral 533 of the consultant information registration / change screen 53 is information that is indispensable input in order to receive the provision of the carrier advice. The information to be input in the input field is information of arbitrary input. That is, an employee (consultant) may input information deemed necessary for consultation in each input field of the reference numeral 534.

In the example of the screen shown in FIG.
The part that cannot be displayed on the screen is scrolled and displayed by operating the mouse or the like (the same applies to the following screen examples).

FIG. 4A shows an example of a registration change confirmation screen when a consultant ID is issued from the career advice providing site 2. The registration change confirmation screen 54 displays information such as the fact that the consultant information has been registered or changed, and information such as a newly issued consultant ID. Further, the registration change confirmation screen 54 is provided with a consultation list button 542 for displaying a consultation list screen described later, and a menu button 543 for displaying the consultant menu screen 52 shown in FIG. 2B. (The menu button on the screen described below has the same function).

FIG. 4B shows an example of a consultation list screen. The consultation list screen 55 includes a new consultation button 5
55, and the "latest update date", "title", and "state" of the consultation that the employee (consultant) has made in the past are displayed in a list format. When the employee (consultant) clicks the new consultation button 555 with a mouse or the like, a new consultation input screen described later is displayed. "Title" on the consultation list screen 55 indicates the subject of the contents of the consultation performed by the employee (consultant). Also, the "state"
It shows the current progress of the contents of the consultation performed by the employee (consultant). As shown in the figure, the state includes a request for consultation 551, a response end 552, and a hold 55.
3. There are 554 answered.

During the consultation request 551, a state in which an answer (career advice) to the consultation by the advisor has not been made yet. Response end 552 indicates a state in which the adviser has sufficiently responded to the consultation and no further consultation is possible. The suspension 553 indicates a state in which the answer to the consultation is suspended by the advisor. Answered 554 indicates that a consultation has been answered by the advisor but is not yet a sufficient answer, so that additional consultation is possible.

The titles on the consultation list screen 55 are linked to the consultation history screens corresponding to the respective titles. When the employee (consultant) clicks on such a title with a mouse or the like, the title is displayed. Then, a consultation history screen described later according to the state is displayed.

FIG. 5 shows an example of a new consultation input screen. The new consultation input screen 56 is a screen for an employee (consultant) given the consultant ID to newly consult the advisor. New consultation input screen 5
6 includes a title input field 561 and a consultation content input field 56
2, a request button 563 and the like are provided. The employee (consultant) enters the title of the consultation in the title input field 561,
When the contents of the consultation are entered in the consultation contents input field 562 and the request button 563 is designated (clicked) with a mouse or the like, the consultant ID of the employee (consultant), the title of the consultation entered and the consultation contents (This input information is hereinafter referred to as "consultation information") is associated with the consultation ID given at the time of registration, and is stored (registered) in the consultation history DB 23d together with the date and time (registration date and time) at that time. . Note that information (consultation information, answer contents described later, etc.) managed by the consultation ID registered in the consultation history DB 23d is hereinafter collectively referred to as "consultation history".

FIG. 6 and FIG. 7 show examples of the consultation history screen. Among these, FIG. 6 (A) shows the title (“Management ability consultation 2” in the example of FIG. 4 (B)) corresponding to the consultation request 551 on the consultation list screen 55 shown in FIG. 7 is a consultation history screen displayed when specified (clicked) by. FIG. 6B is displayed when the title corresponding to the answer end 552 on the consultation list screen 55 (in the example of FIG. 4B, “training manual for ability UP”) is designated (clicked) with a mouse or the like. It is a consultation history screen. FIG. 7A shows a title (FIG. 4) corresponding to hold 553 on consultation list screen 55.
(B), in the example, is a consultation history screen displayed when "child care consultation") is designated (clicked) with a mouse or the like.
FIG. 7 (B) shows the answer completed 55 on the consultation list screen 55
Specify the title corresponding to No. 4 (in the example in FIG. 4B, "Management ability consultation") using a mouse or the like (click)
It is a consultation history screen displayed when the user performs a consultation.

On the consultation history screen 57 shown in FIG.
The title of the consultation is displayed in part 571,
In two parts, the registration date and time of the consultation, the name of the consultant, and the contents of the consultation are displayed. Since the consultation history screen 57 is still under consultation request, the answer content of the advisor is not displayed.

On the consultation history screen 58 shown in FIG.
Unlike the consultation history screen 57, the contents of answers from the advisor are also displayed, and are displayed in chronological order so that the exchange between the advisor and the advisor can be understood. As a result of this exchange, a state of “answer completed” is reached, and reference numeral 5
81 indicates that the answer is over.

In the consultation history screen 59 shown in FIG.
Because the advisor is holding the answer for some reason, the latest consultation content (in the example of FIG.
/ 12/03 "consultation content) from the advisor has not yet been displayed.

The consultation history screen 60 shown in FIG.
In addition to the history of the contents of the consultation and the contents of the response to the consultation, an additional consultation content input field 601 and a request button 602 are provided. Employee (consultant) enters additional consultation content input field 6
01, enter the additional consultation content,
When specified (clicked) with a mouse or the like, the content of the consultation is stored (registered) in association with the consultation ID registered in the consultation history DB 23d.

Next, examples of various display screens of a Web page displayed on the display unit of the terminal 24 of the manager (internal advisor) of the career advice providing site 2 and the terminal 4 of the external advisor and examples of these various display screens Relatedly, D of the DB server 23 of the career advice providing site 2
The contents of the information stored in B will be described with reference to FIGS.

FIG. 8 shows an example of a career consultation menu screen. 8A shows an example of a carrier consultation menu screen (administrator screen) displayed on the display unit of the terminal 24 of the administrator (internal advisor) of the carrier advice providing site 2, and FIG. 8 is an example of a carrier consultation menu screen displayed on the display unit of the terminal 4 of the external advisor.

The carrier consultation menu screen 71 shown in FIG. 8A has a consultation response wait button 711, a consultation history list button 712, a company information maintenance button 713, a consultant information maintenance button 714, and the like. When the administrator decides an advisor or the internal advisor inputs an answer, the consultation answer wait button 7
When 11 is designated (clicked) with a mouse or the like, a consultation response waiting list screen (administrator screen) described later is displayed. If the administrator or the internal advisor wants to see the consultation history list, and designates (clicks) the consultation history list button 712 with a mouse or the like, a consultation history list search screen described later is displayed. When the administrator newly registers or performs maintenance of the company information, the company information maintenance button 713 is designated (clicked) with a mouse or the like.
Then, a company information maintenance screen to be described later is displayed. When the administrator specifies (clicks) the counselor ID maintenance button 714 with a mouse or the like when changing the counselor ID already registered in the counselor information DB 23b, a counselor ID maintenance screen (not shown) is displayed.
The consultant ID can be changed on such a consultant ID maintenance screen.

On the other hand, the career consultation menu screen 72 shown in FIG. 8 (B) is provided with only a consultation response wait button 721 and a consultation history list button 722 required for the external advisor, as shown in FIG. 8 (A). Buttons corresponding to the company information maintenance button 713 and the consultant information maintenance button 714 are not provided. When the external advisor inputs an answer, the wait for consultation answer button 721 is performed.
Is designated (clicked) with a mouse or the like, a consultation response waiting list screen described later is displayed. When the external advisor wants to see the consultation history list, the consultation history list button 72
When 2 is designated (clicked) with a mouse or the like, a consultation history list search screen described later is displayed.

FIG. 9 shows a consultation response wait button 711 on the career consultation menu screen (administrator screen) 71 shown in FIG.
Shows an example of a consultation response waiting list screen (administrator screen) that is displayed by designating (clicking on) the. The consultation response waiting list screen (administrator screen) 73 includes FIG.
“State” described with reference to the consultation list screen 55 of FIG.
In the example shown in FIG. 9, only the information related to the consultation that is “requesting consultation” and “pending” (in the example of FIG. 9, the information of the consultation title, the consultant ID, the status, and the adviser in charge are displayed in the order of the latest update date) is listed. Is displayed. That is, the status is "answered"
Or information related to the consultation that is "answered" is not displayed. Thereby, the manager and the advisor can quickly grasp the consultation to be answered to the consultant.

[0092] Consultation Response Waiting List Screen (Administrator Screen) 73
Are linked to the answer input screen corresponding to each title, and when the internal advisor designates (clicks on) the title with a mouse or the like, the corresponding title 732 will be described later. The answer input screen will be displayed. The consultation response waiting list screen (administrator screen) 73 is provided with an adviser ID input column 731 and a decision button 733.

In the assigned advisor ID input column 731, the administrator determines an assigned advisor based on information such as the title and contents of the consultation and the consultant (assignment of an advisor), and inputs the advisor ID of the decided advisor. It is a column for doing. An advisor ID can be input to this input field 731 using a keyboard. However, an advisor displayed in a pull-down manner by designating (clicking) an arrow mark on the right of the assigned advisor ID input field 731 with a mouse or the like. An advisor ID can also be selected and input from the ID list. Advisor I in charge
When the enter button 733 is specified (clicked) after inputting the adviser ID in the D input field 731, the adviser ID and the consultation ID are stored in association with the corresponding consultation ID already registered in the consultation history DB 23d. (Register).

Here, the advisor ID is identification information given to each advisor according to a contract between the operator of the career advice providing site 2 and the advisor, and information on the advisor (name, address, mail address, etc. of the advisor) ) And the advisor information DB2
3c is stored (registered).

The menu button 734 provided on the consultation response waiting list screen (administrator screen) 73 is a button for returning to the above-described career consultation menu screen 71 shown in FIG. 8A.

FIG. 10 shows an example of a consultation response waiting list screen displayed by designating (clicking) a consultation response waiting button 721 on the carrier consultation menu screen 72 of FIG. 8B. The consultation response waiting list screen 74 is provided with an assigned advisor ID display field 741, and the display field 741 displays the advisor ID of the external advisor. In the consultation response waiting list screen 74, information relating to the consultation assigned to the advisor ID and being "requested for consultation" and "pending" (in the example of FIG. 10, the title of the consultation, the consultant I
D, the statuses are displayed in the order of the latest update date) are displayed in a list.
When the external advisor designates (clicks) the title 742 of the consultation displayed on the consultation response waiting list screen 74 with a mouse or the like, an answer input screen corresponding to the title, which will be described later, is displayed. .

FIG. 11 shows an example of an answer input screen. In the answer input screen 75, the title of the consultation, the consultant I
D, the adviser ID in charge (owner's adviser ID), and the consultation course are displayed at the upper part. When the consultant ID (reference numeral 751) is designated (clicked) with a mouse or the like, the consultant corresponding to the consultant ID is clicked. Information (information registered in the consultant information DB 23b) is displayed (not shown). Thus, the adviser can easily refer to information on the career and life of the consultant.

At the lower part of the answer input screen 75, a consultation history 760 including the contents of the consultation and the contents of the answer are displayed in chronological order so that the exchange between the consultant and the advisor can be understood. However, since the example of FIG. 11 shows an example in which the consultant has just requested a consultation, the history of the contents of the answer of the advisor is not displayed.

Further, at the center of the answer input screen 75,
Consultation category input field 752, point number input field 75
3, answer content input field 754, answer button 755, answer end button 756, hold button 757, consultation history button 7
58, a previous screen button 759 is provided. In the consultation category input field 752, the advisor can enter a consultation category (consultation type, for example, specialty,
It is a column for inputting qualifications, work, childcare, life plan, promotion / promotion, etc.). Such a consultation category is registered in a DB (not shown) in the DB server 23 in advance, and is displayed in a pull-down manner by designating (clicking) the arrow mark on the right of the consultation category input field 752 with a mouse or the like. It is also possible to select and enter a consultation category from the consultation category list. The consultation category is used later by the operator to understand what category of consultation is common, and which adviser has answered a lot about which category.

In the answer content input field 754, the advisor
This is a field for inputting the answer content (career advice) to the consultation using a keyboard or the like. The point number input field 753 is a field for inputting the number of points to be set for the content input in the answer content input field 754. Specifically, when the advisor determines that the content input in the response content input field 754 is a response to the consultation, the number of points according to the response content (in principle, one point is required for each consultation) Enter On the other hand, if the adviser determines that the content entered in the answer content input field 754 is not an answer to the consultation but a content requesting a matter necessary for answering the consultant, the point number is input. No (in this case, the point number is recognized as “0”).

The answer button 755 corresponds to the case where the “state” is “answered” described with reference to the consultation list screen 55 in FIG. This button is specified (clicked) when accepting a consultation. The answer end button 756 corresponds to the case where the “state” is “answer end” described with reference to the consultation list screen 55 in FIG. 4B, and the advisor has completed the answer. This button is specified (clicked) when the user does not accept the URL. The hold button 757 corresponds to the case where the “status” described with reference to the consultation list screen 55 of FIG. 4B is “hold”, and is designated (clicked) when the advisor holds the answer. Button. The advisor enters the consultation category in the consultation category input field 752, the number of points in the point number input field 753, and the answer content in the answer content input box 754, and presses the answer button 755 or the answer end button 756 with a mouse or the like. When specified (clicked), information such as the consultation ID, the consultation category, the number of points, the answer content, and the status (“answered” or “answered”) is added to the corresponding consultation ID already registered in the consultation history DB 23d. They are stored (registered) in association with each other.

When the consultation history button 758 is designated (clicked) with a mouse or the like, a consultation history list search screen described later is displayed. When the previous screen button 759 is designated (clicked) with a mouse or the like, the screen returns to the previous screen.

FIG. 12 shows an example of a consultation history list search screen. The consultation history list search screen 77 is a screen for searching for a consultation history that has already been registered in the consultation history DB 23d. The consultation history is searched using the consultant ID, company name, consultation course, consultation category, and period as search conditions. It can be specified and searched. In the example of FIG. 12, "October 20, 2000" is entered as a search condition in the period input box 771.
Is entered. If the search button 772 is designated (clicked) with a mouse or the like in this state, a consultation history list screen, which will be described later, is displayed with the consultation history searched under such search conditions. The consultation history searchable on the consultation history list search screen 77 covers all consultation histories registered in the consultation history DB 23d of the DB server 23, and the above-mentioned “state” is “answered”, “answered”. Consultation history regarding "" is also included.

FIG. 13 shows a consultation history list screen. In this consultation history list screen 78, the search condition is set to "2
The consultation history is retrieved as "October 20, 2000", and the consultation course, consultation category, consultation title 782, number of points 781, consultant ID, and latest update date information are displayed in a list format. . This information is
It is managed with the above-mentioned consultation ID, and the number of points is 781
Indicates the cumulative number of points in the consultation ID. The consultation title 782 is linked to a consultation history reference screen corresponding to each title. When an advisor or the like designates (clicks on) such a title using a mouse or the like, a consultation history reference screen described later corresponding to the title is displayed. Will be done.

FIG. 14 shows an example of a consultation history reference screen. On the consultation history reference screen 79, the consultation history including the contents of the consultation and the contents of the answer are displayed in chronological order so that the exchange between the consultant and the advisor can be understood. The column for displaying the contents of the answer is provided with a point number display column 791 and a detailed category display column 792. In these columns, the number of points input by the advisor and the consultation category are displayed so as to be changeable. .

FIG. 15 shows an example of a company information maintenance screen. This company information maintenance screen 80
Is mainly used by an administrator to manage company information. On this company information maintenance screen 80,
A contract is made with the operator of the career advice providing site 2 and the company information registered in the company information DB 23a, for example, company ID 801, company name, number of contractors, number of registered members 80
2. Information such as the contract period is displayed in a list format for each company. Here, the number of registered persons 802 is the number of registered consultants (the number of issued consultant IDs) in the company at present.
Is shown. When the number of registered persons exceeds the number of contracted persons, it can be set so as to notify the information to that effect to the company management server 10 of the company. Company ID 801
Is linked to a company information registration / change screen corresponding to each company ID. When the administrator designates (clicks on) the company ID with a mouse or the like, the company information registration / change described later corresponding to the company ID is performed. The screen will be displayed. Also, when registering new company information,
When the new registration button 804 is designated (clicked) with a mouse or the like, a company information registration / change screen is displayed.

[0097] The company information maintenance screen 80 is provided with a tally button 803 corresponding to each company ID. When the administrator specifies (clicks) the tally button with a mouse or the like, the tally button is displayed. The point total screen described later will be displayed.

FIG. 16A shows an example of a company information registration / change screen. This company information registration / change screen 81
Is used to register newly contracted company information or to change already registered company information. The number of registered people check 810 shown on the company information registration / change screen 81 is
This is an item for setting whether or not to notify the company management server 10 when the number of registered persons exceeds the number of contracted persons. In the company information registration / change screen 81 of the administrator,
Company ID, company password, company name, contract number. When the contract period, the number of contract points, the contract course, and the number of registered persons are entered (or changed) and the register / update button 811 is designated (clicked), the company information becomes the company information D.
It is stored (registered or updated) in B23a.

FIG. 16 (B) shows an example of a point count totaling screen. On the point number totaling screen 82, the number of points totaled for each consultation course and each month and the total number of points are displayed.
It is possible to grasp at a glance how many points have been consumed for one.

Note that the company information registration / change screen 81 and the point totaling screen 82 may be provided for each company on a Web page, for example. With this configuration, each company can easily confirm and change the registered contents, and can grasp the number of points used by the employees so far.

Next, various display screens of the Web page as described above, information input through the display screen, and D
The operation of the carrier advice providing system 100 when the above-described carrier advice is performed using the information stored in B will be described with reference to FIGS.

FIG. 17 is a flowchart showing a main routine in the career advice providing site 2 prepared for a company employee (consultant). First, when an employee (consultant) accesses the carrier advice providing site 2 via the company management server 10 and the Internet 3 by specifying the URL of the carrier advice providing site 2 by the Web browser function from the terminal 11,
Web server 21 of career advice providing site 2
Responds to this and displays a homepage screen (not shown) on the display unit of the terminal 11. On the homepage screen, explanations on career advice and the like are displayed.

When an employee (consultant) wants to receive career advice, he designates (clicks) a predetermined button on the homepage screen, and the Web server 21
Responds to this, and displays an ID authentication screen 51 shown in FIG.
Is displayed on the display unit of the terminal 11 (step S1).

When an employee (consultant) receives a career advice for the first time (when a consultant ID and a consultant password have not yet been obtained), the employee (consultant) manages the company. A company ID and a company password are obtained from a person (for example, personnel manager or labor union), and the company ID is entered in an ID input field 511 of the ID authentication screen 51.
And the company password in the password input field 512.

On the other hand, if the employee (consultant) has already obtained his own consultant ID and consultant password,
The employee (consultant) inputs the counselor ID in the ID input field 511 of the ID authentication screen 51 and the counselor password in the password input field 512, respectively.

Then, when the employee (consultant) designates (clicks) the login button 521, the Web server 2
1 responds to this (step S4), and the authentication server 22
Is given an authentication command for the input ID and password. In response to this, the authentication server 22 authenticates the ID and the password (step S5). That is,
The authentication server 22 searches whether or not the ID and the password are registered in the company DB 23a and the consultant information DB 23b of the DB server 23. Authentication server 22
Determines that the ID and the password are not registered, the Web server 21 is notified of the fact. In response, the Web server 21 displays an error message on the display unit of the terminal 11 indicating that the input ID and password are not registered (step S6).

On the other hand, the authentication server 22 executes the processing in step S
If it is determined in step 4 that the ID and the password are registered in association with each other, it is determined whether the ID and the password are a company ID and a company password or a consultant ID and a consultant password. Then (step S7), the result is notified to the Web server 21.

If the input ID and password are a company ID and a company password, the Web
The server 21 has a consultation information registration / change screen 5 shown in FIG.
3 is displayed on the display unit of the terminal 11 (step S8).
In the display state of the consultant information registration / change screen 53, the employee (consultant) is required to input a consultant password, a consultant name, a birth date, and the like for obtaining a consultant ID as described above. Information is entered in each entry field, career and life optional information related to the consultation content is entered in each entry field, and a registration button 535 is designated (clicked).
The server b responds to this (step S10), and shifts to consultant information registration / change processing (step S1).
1).

On the other hand, if the input ID and password are the consultant ID and the consultant password, the Web server 21 displays the consultant menu screen 52 shown in FIG. (Step S12). When an employee (consultant) wants to add or change the registered consultant information, the consultant menu screen 5
When the employee (consultant) designates (clicks on) the change registration and confirmation button 522 in the display state of 2, the Web server 21 responds to this (step S13), and the consultant information registration / change screen is displayed. 53 is displayed on the display unit of the terminal 11.

When the employee (consultant) wants to see the answer (career advice) for the registered consultation content or wants to register a new consultation, the consultation list button is displayed on the consultation menu screen 52. When the user designates (clicks) 521, the Web server 21 responds (Step S14) and shifts to consultation list processing (Step S15).

FIG. 18 is a flowchart showing the consultant information registration / change processing (step S11) of FIG.
In the consultant information registration / change process, first, the Web server 21 determines whether the input consultant information is valid (step S21). Web server 2
If it is determined that the input consultant information is not appropriate, for example, if the required input information is not input, an error message is displayed to that effect and the employee (consultant) is re-issued. The input is prompted, and the process returns to step S8.

On the other hand, if the Web server 21 determines that the input consultant information is valid, it determines whether the registration is new registration, that is, whether the consultant ID has not been issued yet. Is determined (step S23). When the Web server 21 determines that the registration is a new registration, the Web server 21
The server 23 is given a new registration command for the consultant information. In response to this, the DB server 23 assigns a counselor ID to the counselor information (issuance of the counselor ID: issued so as not to overlap with the already registered counselor ID), and the date and time (registration date and time) at that time At the same time, it is stored (registered) in the consultant information DB 23b (step S24).

The DB server 23 stores the company information DB
23a, the number of registered companies of the employee (consultant) to which the employee (consultant) belongs is integrated (step S25), that is, the company I
The number of consultant IDs issued to D is integrated, and the number of registered persons of the company is updated. Next, the DB server 23 registers the employee (consultant) registered in the company information DB 23a.
It is determined whether or not the registered number check flag of the company to which the company belongs is "1" (step S26). If it is "1", whether or not the number of registered people of the company exceeds the contracted number, that is, the consultant It is determined whether the number of IDs has exceeded the number of contracted persons (step S27). And the DB server 23
Notifies the Web server 21 of the determination result. If the number of registered persons exceeds the number of contracted persons, the Web server 21
Transmits, to the company management server 10 of the company, information indicating that the number of contracted persons has exceeded the number of registered persons, for example, by e-mail or the like via the Internet 3 (step S2).
8). Since such information exceeds the number of contracted persons, information for urging re-contracting may be added. Until the company re-contracts (a contract to increase the number of contracts), the company I
The issuing of the consultant ID to D may be stopped.

On the other hand, if the Web server 21 determines in step S23 that the registration is not a new registration, that is, if the consultant ID of the employee (consultant) has already been issued, the Web server 21 , For the DB server 23,
A registration instruction for updating such consultant information is given. In response to this, the DB server 23 has already received the consultant information DB 23b.
Employee (consultant) of the consultant information registered in
To update the changed information, and to that effect, W
The notification is sent to the web server 21 (step S29).

In step 30, the Web server 21
The registration change confirmation screen 54 shown in FIG. 4A is displayed on the display unit of the terminal 11 (step S30). This allows
The newly registered employee (consultant) can check his / her own consultant ID. When the menu button 543 is designated (clicked) in the display state of the registration change confirmation screen 54, the process proceeds to step S12, and when the consultation list is designated (clicked), the process proceeds to step S15.

FIG. 19 is a flowchart showing the consultation list processing (step S15) of FIG. In this consultation list processing, the Web server 21 displays a consultation list screen 55 shown in FIG. 4B on the display unit of the terminal 11 (step S41). The information displayed on the consultation list screen 55 is based on the information registered in the consultation history DB 23d. The consultation list screen 55 exists for each consultant ID, and is a dedicated page for each employee (consultant). That is, the consultation list screen 55 and the page linked thereto are provided for each employee (consultant), and cannot be viewed by other persons. Therefore, the employee (consultant) can input the contents of the consultation with confidence on the personal page protected by security in this way.

When an employee (consultant) wants to see a registered consultation or an answer (career advice) to the consultation while the consultation list screen 55 is displayed, the title of the consultation is designated (clicked). Web server 21
Responds to this (step S44) and shifts to consultation history screen display processing (step S45). In this consultation history screen display processing, a consultation history screen (see FIGS. 6 and 7) corresponding to the state of the consultation is displayed.
You can check its contents.

When the employee (consultant) wants to register a new consultation, he designates (clicks on) the new consultation button 555, and the Web server 21 responds to this (step S42), and enters a new consultation input process. (Step S43).

FIG. 20 is a flowchart showing the new consultation input process (step S43) of FIG. In the new consultation input process, the Web server 21 displays a new consultation input screen 56 shown in FIG. 5 on the display unit of the terminal 11 (Step S51). In this display state, the employee (consultant) enters the consultation title in the consultation title input field 561 and the consultation content in the consultation content input field 562, respectively.

When the employee (consultant) designates (clicks) the request button 563, the Web server 21
Responds to this (step S53), and determines whether the input consultation information is appropriate (step S5).
4). If the input consultation information is not appropriate, for example, if the title of the consultation has not been input, an error message to that effect is displayed (step S55). On the other hand, We
If the server b determines that the request is valid, the server
The server 23 is instructed to register such consultation information. In response, the DB server 23 assigns a consultation ID to the consultation information (issue of the consultation ID: the consultation ID already registered).
The date and time (registration date and time) at that time, the consultant ID, and the like are stored (registered) in the consultation history DB 23d (step S56). As a result, the contents of the consultation of the employee (consultant) are registered, and a state of waiting for the provision of career advice from the advisor is set.

FIG. 21 is a flowchart showing a main routine in the carrier advice providing site 2 for providing carrier advice prepared for the manager of the site 2 and the internal advisor. First, when an administrator or an internal advisor accesses the Web server 21 from the terminal 24 using the Web browser function, the carrier consultation menu screen 7 shown in FIG.
1 is displayed (step S101). In this display state, the administrator or the internal advisor presses the consultation response wait button 7
When 11 is specified (clicked), the Web server 21
In response to this (step S102), the process shifts to consultation response waiting list processing (step S103). When the consultation history list button 712 is designated (clicked), the Web server 2
1 responds to this (step S104) and shifts to consultation history list search processing (step S105). In the consultation history list search processing, the screens shown in FIGS. 12 to 14 are displayed, and processing such as searching and displaying past consultation histories is performed.

When the company information maintenance button 713 is designated (clicked), the Web server 21 responds (step S106) and shifts to the company information maintenance process (step S107). When the consultant ID maintenance button 714 is designated (clicked), the Web server 21 responds (Step S108) and shifts to the consultant ID maintenance processing (Step S10).
9).

On the other hand, when the external advisor
When the web server 21 is accessed by the browser function, an ID authentication screen (not shown) is displayed on the display unit of the terminal 4, and the external advisor inputs his / her advisor ID and password on the ID authentication screen. When there is no problem in the authentication processing, FIG.
Will be displayed. In the case of access from the terminal 4 of the external advisor, the process of FIG. 21 is performed, but the company information maintenance process (step S107) and the consultant ID maintenance process (step S109) are not performed.

FIG. 22 is a flowchart showing the consultation response waiting list process (step S103) of FIG. In this consultation response waiting list processing, the Web server 21 displays a consultation response waiting list screen 73 shown in FIG. 9 on the display unit of the terminal 24 (step S111). In this display state, the administrator determines the adviser in charge of the consultation in the state of “consulting request”, for example, by looking at the title of the consultation 732, and enters the adviser ID of the adviser in the adviser ID input field. 731. It should be noted that the assigned adviser ID input field 731 corresponding to the “pending” state
Has already entered the advisor ID in charge,
It can be changed to an advisor ID of another advisor.

Then, when the administrator designates (clicks) the enter button 733, the Web server 21 responds (Step S115) and gives the DB server 23 a command to register the advisor ID. The DB server 23
In response to this, the consulting history DB 23d is referred to, and the input adviser ID is stored (registered) in the consulting history DB 23d in association with the already registered consultation ID (step S116). Thus, an advisor who gives a reply (career advice) to the contents of the consultation registered by the employee (consultant) is determined (assigned). The advisor determined at this time may be an internal advisor or an external advisor, and the administrator should look at the title of the consultation and the consultation content (displayed by clicking the consultation title 732) and determine the most appropriate advisor for the consultation. Becomes

Further, the administrator or the internal advisor
If you specify (click) the title 732 of the consultation,
The b server 21 responds to this (step S112),
The process proceeds to answer input processing (step S113). Also,
When the menu button is designated (clicked), the Web server 21 responds (Step S114), and returns to Step S101.

On the other hand, when the external advisor is accessed from the terminal 4, the processing shown in FIG. 22 is performed, but the processing in steps S115 and S116 is not performed. In this case, in step S111, the consultation response waiting list screen 73 shown in FIG. 9 is displayed, and only information related to the consultation assigned to the advisor ID of the external advisor is displayed.

FIG. 23 is a flowchart showing the answer input process (step S113) of FIG. In this answer input process, the Web server 21 displays an answer input screen 75 shown in FIG. 11 on the display unit of the terminal 24 (Step S121). Note that the process of FIG. 23 is also performed in the case of access from the terminal 4 of the external advisor.

The adviser gives an answer (career advice) to the consultation content displayed in the consultation history 760 of the answer input screen 75. At this time, if the adviser wants to see the consultant information for reference,
When 751 is designated (clicked), the Web server 21
Responds to this (step S122), and displays the above-mentioned consultant information registered in the consultant information DB 23b for the consultant (step S123). In addition, the Advisor, if you want to see the past consultation history regarding this consultation,
When the consultation history button 758 is designated (clicked), We
The server b responds to this (step S125),
The consultation history reference screen 79 shown in FIG. 14 is displayed (step S126).

Then, the advisor inputs the answer to the consultation (career advice) in the answer content input box 754, the consultation category in the consultation category input box 752, and the number of points for the consultation in the point number input box 753. As described above, when any one of the answer button 755, the answer end button 756, and the hold button 757 is designated (clicked), the Web server 21 responds thereto (steps S127, S128, and S129), and the input answer content and the like. Is determined (step S130).

If the entered answer content is not appropriate, for example, if the answer content has not been entered, an error message to that effect is displayed (step S131). on the other hand,
If the Web server 21 determines that it is appropriate,
The DB server 23 is instructed to register such response contents. In response, the DB server 23 stores (registers) the contents of the answer and the date and time (registration date and time) at that time in the consultation history DB 23d in association with the consultation ID of the consultation.
(Step S132).

Then, the DB server 23 compares the number of points input in the number of points input field 753 with the company information DB2.
The number of points registered in 3a is added and updated (step S133). Next, the DB server 23 stores the company information D
It is determined whether or not the accumulated point number registered in B23a exceeds the contracted point number (step S13).
4). Then, the DB server 23 sends the determination result to W
Notify the web server 21. If the number of accumulated points exceeds the number of contract points, the Web server 21 sends information indicating that the number of points exceeds the number of contracts to the company management server 10 of the company via the Internet 3, for example, electronically. It is transmitted by e-mail or the like (step S135).
Since the number of contract points has been exceeded, information for prompting re-contract may be added to such information. Further, the answer to the consultant belonging to the company may be stopped until the company re-contracts (a contract to increase the number of contract points).

FIG. 24 is a flowchart showing the company information maintenance process (step S107) of FIG. In the company information maintenance process, the Web server 21 executes the company information maintenance screen 80 shown in FIG.
Is displayed on the display unit of the terminal 24 (step S14).
1). When the administrator changes the registered company information, the company server 801 designates (clicks on) the company ID 801 of the company, and the Web server 21 responds thereto (step S1).
42), and the process shifts to a company information input / change process (step S144). On the other hand, when the administrator wants to register the newly contracted company information, he designates (clicks) the new registration button 804, and the Web server 21 responds to this (step S143) and shifts to the company information input / change process. (Step S144).

When the manager wants to see the point totaling result of each company, the totaling button 803 corresponding to the company is required.
Is designated (clicked), the Web server 21 responds (Step S145), shifts to the point counting process (Step S146), and displays the point counting screen 82 shown in FIG. Will be displayed.

FIG. 25 is a flowchart showing the company information input / change process (step S144) of FIG.
In this company information input / change processing, the Web server 21
Is a company information registration / change screen 81 shown in FIG.
Is displayed on the display unit of the terminal 24 (step S15).
1). When newly registering company information, the administrator inputs the company name, ID, password, contract contents (number of contracted persons, contract period, number of contracted points, contracted course), and whether or not to check the number of registered persons. . On the other hand, when changing the registered company information (for example, increasing the number of contracted persons), the administrator changes and inputs only the changed item.

Then, the administrator sets the registration / change button 81
When 1 is designated (clicked), the Web server 21
In response to this (step S153), it is determined whether the input company information is valid (step S15).
4). If the entered company information is not appropriate, for example, if the number of contracted members has not been entered, an error message to that effect is displayed (step S155).

On the other hand, if the Web server 21 determines that it is appropriate, it gives the DB server 23 an instruction to register such company information. In response to this, the DB server 23 determines whether or not the company information has already been registered (whether or not a company ID has been assigned to the company information). Issues a new company ID and registers the company information in the company information DB 23a in association with the company ID (step S15).
7). On the other hand, if the DB server 23 determines that the company information has already been registered, it updates the changed information among the company information already registered in the company information DB 23a (step S158).

As described above, according to the present embodiment,
On a secure personal page, ie W
It is possible to consult with the advisor on the unique page of the consultant on the e-server and view the answer to it. Unlike e-mail, etc., it is possible to provide high security in terms of personal privacy protection. it can. In addition, since management can be performed in two steps of a company ID and a consultant ID, higher security can be provided.

[0139] Career advice can be provided by using a network with a dedicated advisor, so that even those who work remotely and who are busy every day can easily obtain high reliability and high quality. You can receive career advice.

Further, for a company that has contracted with the site 2, it can be used as a benefit for employees.

It is to be noted that the number of contract points described in the above embodiment may be set for each consultant ID, so that the consultant can consult within the range of the set number of points. For example, a counselor who has used up the number of points assigned to each counselor ID may be set to be unable to consult until the point number is obtained again. With this configuration, it is possible to ensure the fairness of consultants within the same company.

Further, in the above-described embodiment, the company is targeted as a group, and the employee is targeted as a consultant. However, the group may be a corporation or a national or local government.

If the organization is a company and the consultant is its customer, the site 2 can be used as a service for the customer.

Further, in the above embodiment, the employees belonging to the company are targeted.
A consultant ID not related to D may be issued.

Further, in the above embodiment, the contents of the consultation are described as relating to a career plan and a life plan. However, for example, an external doctor or the like can be added to an advisor to receive a medical consultation or the like.

In step S132, the consultation category is stored in the consultation history DB 23d together with the answer content in association with the advisor ID, so that which advisor responds frequently to consultation of what consultation category. It becomes clearer. Therefore, the above-described information may be used to automatically assign the advisor by the administrator described above. For example, some consultation categories are automatically extracted from the consultation contents, and an adviser who makes many responses to consultations in the consultation category is automatically selected and assigned. With this configuration, it is possible to eliminate the burden of assigning advisors by the administrator.

[0147]

As described above, according to the present invention,
It is possible to consult an advisor on a personal page protected by security, that is, on a page unique to the counselor, and to view advice for the advisor. And high security can be provided. In addition, since the management can be performed in two steps of the group ID and the consultant ID, higher security can be provided.

In addition, advice can be provided by using a network by a dedicated advisor, so that highly reliable and high-quality advice can be easily obtained even for those who work remotely and who are busy every day. Can be provided.

[0149] Further, for an organization, for example, it can be used as a welfare program for employees.

[Brief description of the drawings]

FIG. 1 is a block diagram illustrating a schematic configuration of a carrier advice providing system according to an embodiment.

FIG. 2A is a diagram illustrating an example of an ID authentication screen.
(B) is a figure showing an example of a consultant menu screen.

FIG. 3 is a diagram showing an example of a consultant information registration / change screen.

FIG. 4A is a diagram showing an example of a registration change confirmation screen when a consultant ID is issued from a career advice providing site 2. (B) shows an example of a consultation list screen.

FIG. 5 is a diagram showing an example of a new consultation input screen.

FIG. 6 is a diagram showing an example of a consultation history screen.

FIG. 7 is a diagram showing another example of a consultation history screen different from FIG. 6;

FIG. 8 is a diagram showing an example of a career consultation menu screen.

FIG. 9 is a diagram illustrating an example of a consultation response waiting list screen (administrator screen).

FIG. 10 is a diagram showing an example of a consultation response waiting list screen.

FIG. 11 is a diagram showing an example of an answer input screen.

FIG. 12 is a diagram showing an example of a consultation history list search screen.

FIG. 13 is a diagram showing a consultation history list screen.

FIG. 14 is a diagram showing an example of a consultation history reference screen.

FIG. 15 is a diagram illustrating an example of a company information maintenance screen.

FIG. 16A is a diagram showing an example of a company information registration / change screen. (B) is a diagram showing an example of a point count totaling screen.

FIG. 17 is a flowchart showing a main routine in a career advice providing site 2 prepared for a company employee (consultant).

18 is a flowchart showing the consultant information registration / change processing (step S11) of FIG.

FIG. 19 is a flowchart showing a consultation list process (step S15) of FIG. 17;

20 is a new consultation input process of FIG. 19 (step S4)
It is a flowchart which shows 3).

FIG. 21 is a flowchart showing a main routine in the carrier advice providing site 2 for providing career advice prepared for an administrator of the site 2 and an internal advisor.

FIG. 22 is a consultation answer waiting list processing of FIG. 21 (step S);
It is a flowchart which shows 103).

FIG. 23 is a response input process of FIG. 22 (step S113);
It is a flowchart which shows.

FIG. 24 is a flowchart showing a company information maintenance process (step S107) of FIG. 21.

FIG. 25 is a flowchart showing a company information input / change process (step S144) of FIG. 24;

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 ... Intranet in company 2 ... Carrier advice providing site 3 ... Internet 4, 11, 24 ... Terminal 12 ... HUB 13 ... Firewall 21 ... Web server 22 ... Authentication server 23 ... Database server 23a ... Corporate information DB 23b ... Consultant information DB 23c: Advisor information DB 23d: Consultation history DB 100: Career advice providing system

Continuing from the front page (72) Inventor Nobuko Neken 1-4-1 Meguro, Meguro-ku, Tokyo Pioneer Corporation Inside Carrier Network Corporation

Claims (9)

[Claims] 1. An advice providing apparatus for providing advice on predetermined consultation content input from a terminal of a consultant using a network, wherein an input of a consultant ID is performed from the terminal of the consultant via the network. Means for accepting, means for providing a unique page of the consultant corresponding to the accepted consultant ID to the terminal of the consultant via the network, and prompting input of consultation contents; The advice for the consultation content entered on the page is input on the unique page of the consultant, and the unique page of the consultant with the advice is provided to the terminal of the consultant via the network. Means for providing advice. 2. The counselor ID is identification information unique to each counselor, and issuance of the counselor ID via the network in response to a request from the terminal of the counselor. The advice providing apparatus according to claim 1, further comprising a unit. 3. The counselor is related to a predetermined organization, and the counselor ID issuing means issues the counselor ID only to a counselor associated with the organization to which the organization ID has been issued. 3. The advice providing apparatus according to claim 2, wherein 4. The organization ID is identification information unique to each organization, and includes means for issuing the organization ID via the network in response to a request from a terminal managed by the organization. The advice providing apparatus according to claim 3, wherein 5. The counselor ID issuing means, via a network, in response to a request accompanied by input of an organization ID issued to the organization from a terminal of a counselor related to the organization. The advice providing device according to claim 3, wherein an ID is issued. 6. A means for integrating the number of counselor IDs issued for one group ID, wherein the number of counselor IDs issued for one group ID is preset. If the number of the integrated consultant IDs exceeds the preset number, information indicating that the preset number has been exceeded is sent to the terminal managed by the organization via the network. The advice providing apparatus according to claim 3, further comprising: a transmitting unit. 7. A means for accumulating the number of points each time an advice for the consultation content is provided on a unique page of the consultant, wherein the number of points given to one group ID is preset. When the accumulated number of points exceeds the predetermined number of points, information indicating that the number of points exceeds the predetermined number of points is transmitted to the terminal managed by the organization via the network. 7. The advice providing apparatus according to claim 3, further comprising: 8. An advice providing method for providing advice on a predetermined consultation content input from a terminal of a consultant using a network, comprising: inputting a consultant ID from the terminal of the consultant via the network. An accepting step, a step of providing a unique page of the consultant corresponding to the accepted consultant ID to the terminal of the consultant via the network, and prompting input of consultation contents; The advice for the consultation content entered on the page is input on the unique page of the consultant, and the unique page of the consultant with the advice is provided to the terminal of the consultant via the network. And a step of providing advice. 9. The consultant is related to a predetermined group, and a group ID which is identification information unique to the group to which the consultant relates.
Further comprising: accepting an input of the above; authenticating the inputted organization ID; and issuing the consultant ID to the consultant based on the authentication result of the organization ID. The advice providing method according to claim 8, characterized in that: