JP2002236769A - Store guide service device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To permit a customer to receive an optimum store guide even when the customer is a remote location, etc. SOLUTION: A transaction possible store retrieving part 25 retrieves a store which is located at a place near a present position and which corresponds to a transaction request at present time from store information which is stored in a store information storage means 21 based on present position information originated from a terminal unit such as a portable telephone and based on transaction request information. A route retrieving part 26 retrieves a route from the present position to the store which is retrieved by the retrieving part 25 through the use of map information which is stored in a map information storage means 22. Then store information and map information which indicates the route to the store are transmitted to the terminal unit being an origination source.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a store guidance service device, and more particularly to a store guidance service device for providing store guidance by data communication with terminal equipment on the customer side.

[0002]

2. Description of the Related Art In a business entity having a large number of stores, such as a bank, the location (address) of each store assistant is provided on a homepage on the Internet as store information (branch information) for customers.
Many of them are provided with a corner for displaying a list of store information such as transactionable transaction contents (transaction business contents) and available time.

[0003]

In many cases, store guidance on a home page simply displays a list of information on stores existing in a corresponding area in response to input of a prefecture name, a city name, a ward name, and the like. Then, the customer needs to look at the store address, the available transaction contents, the available time, and the like displayed in the list, and search for a nearby store that is sufficient.

[0004] In particular, when it is desired to access a homepage and receive store guidance from a mobile terminal device such as a mobile computer or a mobile phone while away from home, if the address of the current location is not known in detail, the store guidance described above is required. Then, it is difficult to get guidance of a nearby store.

SUMMARY OF THE INVENTION The present invention has been made to solve the above-described problems.
It is an object of the present invention to provide a store guidance service device capable of receiving optimal store guidance, further providing route guidance to the store, and notifying the degree of congestion of the store.

[0006]

In order to achieve the above-mentioned object, a store guidance service device according to the present invention has a store information storage device which stores store information such as a location, a handling business content, and an available time for each store. Means, a receiving means for receiving the current position information and the transaction request information transmitted from the terminal device, and a store located at a location close to the current position based on the received current position information and the transaction request information, and A store capable of searching for a store capable of responding to a transaction request from the store information stored in the store information storage, and a terminal device that transmits store information of the store searched by the store capable of searching Transmission means for transmitting to the

[0007] The store guidance service device further includes a map information storage means for storing map information including the location of each store, and a route from the current location to the store searched by the tradeable store search means. Route search means for searching from the map information stored in the information storage means, wherein the transmission means searches the route search means in addition to the store information of the store searched by the tradeable store search means. The map information indicating the route to the designated store may be transmitted to the terminal device of the transmission source.

The store guidance service device further includes congestion information writing means for receiving congestion information indicating the degree of congestion of the store from each store and writing this information to the store information storage means as needed. The store information of the store searched by the possible-trade store search means may include congestion information indicating the degree of congestion of the store, and the congestion information may also be transmitted to the terminal device of the transmission source.

Another aspect of the present invention is a step of creating a database in which store identifiers, position data, and service (business) data are associated with each other for a plurality of stores; And transmitting from the database a store identifier having position data and service data matching the position data and the requested service data, and transmitting the searched store identifier to the portable communication means. It is a guidance method.

Here, the store identifier may be a store name.

Preferably, the service data includes at least one of service time data and congestion degree data for the service.

[0012] The congestion degree data can be updated based on data from an arrangement number ticketing machine arranged in each store.

The services are cash withdrawal, time deposit,
It preferably includes at least one of savings deposit, investment trust, tax payment, mortgage application, mortgage finance application, foreign remittance, and traveler's check purchase.

Further, when there are a plurality of store identifiers, there is a step of arranging the store identifiers in a predetermined order, and a step of transmitting the store identifiers arranged in the predetermined order to portable communication means. preferable.

In the above, the order in which the identifiers are arranged may be the order in which the interval between the reception position data and the search store position data is small.

Further, in the above description, the order in which the identifiers are arranged may be in the order of smaller congestion degree.

According to still another aspect of the present invention, in order to search a database for a store identifier having location data and service data matching the location data and the requested service data, the location data and the requested service data are transmitted by portable communication. Transmitting the store identifier from the server to the server, and, if there is a plurality of store identifiers in the database, receiving the store identifiers arranged in a predetermined order from the server by the portable communication means, and displaying the store identifiers on the portable communication means This is an optimal channel guidance method including the step of performing

[0018]

Embodiments of the present invention will be described below in detail with reference to the accompanying drawings.

FIG. 1 shows an embodiment of a store guidance service system including a store guidance service device according to the present invention. In this embodiment, the store / service includes a bank teller performing bank-related business, a bank ATM, an Internet bank,
Including telephone banks.

The store guidance service system has a database server 10 as a computer which is the core of the store guidance service device. Database server 1
0 is communicably connected to the web server 12 via the internal LAN 11. The web server 12 is connected to the Internet 14 via a firewall 13 and establishes a homepage (site) accessible from outside.

In addition to a subscribed telephone station (not shown), a radio base station 15 for a portable telephone and a PHS is connected to the Internet 14. In this embodiment, it is assumed that a mobile phone 16 equipped with a browser having a data communication function is used as a mobile terminal device having a wireless communication function and capable of Internet connection (site connection). In addition, this mobile terminal device includes a WAP (Wire
There is a PHS terminal device as an application protocol (iess Application Protocol) terminal, a mobile computer connected with a mobile phone as a wireless communication device, and the like.

The mobile phone 16 has a key operation unit 17 and a display unit 18 formed by a liquid crystal display panel. The mobile phone 16 has a built-in GPS receiver 19 of a satellite navigation system called a GPS (Global Positioning System), receives a position signal from a GPS satellite 20, and knows the current position.

The mobile phone 16 accesses the web server 12 via the Internet 14 and issues a request for store guidance to the web server 12 so that the mobile phone 16 is connected to the database server 10 and obtains current location information obtained by GPS. And the transaction request information of the user input by the key operation of the key operation unit 17
Send to.

FIG. 2 shows the configuration of the database server 10.

As shown in FIG. 2, the database server 10 has a store information storage means 21 for storing a store information database, and a map information storage means for storing map information including the location of each store in a database. 22 and
A communication unit 23 as a transmission / reception unit for transmitting / receiving various information (data); a reception information storage unit 31 for storing reception information received via the communication unit 23; a congestion information writing unit 24; Search unit 25 and route search unit 26
And a calendar / clock section 27. In addition, the congestion information writing means 24, the transaction possible store search unit 25, the route search unit 26, and the calendar / clock unit 27 are realized by a computer program.

FIG. 3 shows a store information database 101 stored in the store information storage means 21.

As shown in FIG. 3, the database 101 includes, for each store, a store ID 102, a store name 103, a location (position data) 105, and business data (service data) 107 fields. The fields 107 of business data (service data) include cash withdrawal 109, time deposit 111, savings deposit 113, investment trust 115, tax payment 117, lottery cash 119, mortgage consultation / application 121, housing finance public corporation consultation / application 123,
Foreign remittance application 125, traveler's check purchase 127
Etc. fields.

As further shown in FIG. 3, the database stores the service fields (the cash withdrawal 109,
Each of the time deposits 111, etc.) has fields for handling presence / absence A, handling time B, fee C, congestion degree C, and the like. Here, in the handling presence / absence field A, a symbol for distinguishing a handling shop from a non-handling shop is stored when the handling shop is limited as in the case of the traveler's check purchase 127, for example. The handling time field B stores the handling time of each service at each store. The fee field C stores a fee for each service in each store. The congestion degree field D stores the congestion degree of each service in each store. More specifically, the congestion degree field D is updated / updated based on information from, for example, each service window or a serial number issuing machine (not shown) in an ATM.
Is set. More specifically, the congestion degree information is periodically transmitted from the serial number issuing machine of each store, and the latest information is written in the congestion degree field D by the congestion information writing unit 24.

As described above, the fields of the presence / absence of handling A, handling time B, fee C, and congestion degree D are provided for each of the services 109 to 127. For example, as for cash withdrawal 109, handling (A) 109a, handling time (B) 109b, fee (C) 109c, degree of congestion (C)
109c is provided. As shown in the figure, for other services, similarly, the presence / absence of handling A, handling time B, fee C,
Fields such as a congestion degree C are provided.

The database manages location information, service information, congestion information, and the like of each store in a unified manner, and can efficiently introduce an optimal store to a customer who wants to provide a service.

Referring back to FIG. 2, as shown in FIG. 2, the reception information storage unit 31 stores a position data storage area 31a for storing position data from the mobile phone 16 and a desired transaction (request service). Desired transaction storage area 31 to be stored
b.

The transaction-possible store search unit 25 receives the current month position information from the position data storage area 31a, the desired transaction information from the desired transaction storage area 31b, and the received month which can be determined from the date / time information by the calendar / clock unit 27. Based on the date and time (time stamp), a store matching the information is searched from the store information database 101. More specifically, for example, a store located near the current position of the mobile phone 16 and capable of responding to a transaction request at the current time is searched from the store information database 101.

The route search unit 26 searches the map information stored in the map information storage unit 22 for a route from the current position based on the received current position information to the store searched by the tradeable store search unit 25.

The store information of the store searched by the tradeable store search unit 25 and the map information indicating the route to the store searched by the route search unit 26 are transmitted from the communication unit 23 to the mobile phone which is the terminal device of the transmission source. 16 is transmitted. The store information transmitted to the mobile phone 16 includes a store name,
There is congestion degree in addition to address, handling time, fee. Also, information on the time required for walking can be transmitted by measuring the distance to the store on the map information.

The store condition search by the tradeable store search unit 25 enables the transaction of the business content of the user request.
The store can be located within a predetermined radius distance from the current position. If a plurality of stores correspond to the condition search, the information of the plurality of stores is sorted and transmitted in order of distance, degree of congestion, order of fee, and the like.

The database server 10 also has a personal information database 41 which stores personal information such as the term deposit and the ordinary deposit of each user in association with the identifier of each user (for example, the telephone number of the mobile phone 16). Further, the server 10 has a personal information search unit 43 for searching the personal information database 41 based on a mobile phone number from the mobile phone.

Next, the operation of the optimal channel guidance system will be described with reference to FIGS.

FIG. 4 shows a screen initially displayed on the display unit 18 of the mobile phone 16 when the store guidance service is executed after the access is completed.

The user can access the system information from the desired transaction content information or the nearest store information or the favorite store information by selecting any one of 1, 2, and 3 on the screen.

FIG. 5A shows a menu screen of the store guidance service displayed on the display unit 18 when 1 is selected in FIG. On this screen, the following items can be displayed in addition to the items shown in FIG.

New contracts, deposits, utility charges, various deliveries / delivery changes, borrowings, time deposits, savings deposits, investment trusts,
Tax payment, lottery redemption, mortgage consultation / application, housing finance corporation consultation / application, foreign remittance application, traveler's check application To re-execute FIG. When an item, for example, “1. Cash withdrawal” is selected, a screen for selecting cash withdrawing means shown in FIG. 5B is displayed.

Here, for example, “the nearest bank ATM”
Is selected, the mobile phone 16 transmits the current position information by the GPS receiver 19 incorporated in the mobile phone 16 and transaction request information such as the nearest ATM in cash withdrawal.

The current position information and the transaction request information from the mobile phone 16 are received by the database server 10 and stored in the storage areas 31a and 31b.

Next, based on the current location information and the transaction request information from the storage areas 31a and 31b and the current time information from the calendar / clock section 27, the transactable store search section 25 searches for a location close to the current location. A store that is located and can respond to the transaction request at the current time is searched from the store information database 101 of the store information storage unit 21.

The store information of the store searched by the tradeable store search unit 25 is transmitted from the communication unit 23 to the mobile phone 16 which is the terminal device of the transmission source.

FIG. 4 (c) shows a list of store information of tradeable stores (ATM) transmitted from the server 10 and displayed on the display unit 18 of the mobile phone 16. In this case, the store information displayed on the screen includes a branch name (store name), a required time for walking, an ATM operation time, and a degree of congestion.

As a result, the user can compare a plurality of store information and easily select a store (optimal channel) that is most easily used from the current position.

On the screen shown in FIG.
For example, when the first store is selected, the selection information is transferred to the server 10. Then, the route search unit 26 searches the map information stored in the map information storage unit 22 for a route to the store based on the received current location information. The map information indicating the route to the store searched by the route search unit 26 is transmitted from the communication unit 23 to the mobile phone 16 as the terminal device of the transmission source.

FIG. 4D shows a guide map indicating a route from the current position, which is transmitted to the telephone 16 and displayed on the display unit 18, to the selected store (Shinjuku branch).

Thus, the user can easily reach the selected store.

According to the above embodiment, the following advantages are provided. That is, the user sees the information on the degree of congestion of the store, and a tendency to avoid the store that is congested occurs, thereby making it possible to equalize the degree of congestion of each store,
Business processing volume and machine operation rate at each store have been leveled,
Concentration of one store can be avoided.

FIG. 6A shows a screen display when the menu screen of FIG. 5A is scrolled downward.

FIG. 6B is a menu screen of the store guidance service shown in FIG.
The screen display when is selected is shown. As in the case of "Traveler's check purchase", when the transaction content in which the handling store is limited is selected, the field A of each of the services 109 to 127 in the database 101 is referred to and the predetermined location close to the current position is determined. Is selected from the database 101, transmitted to the telephone 16 and displayed on the display unit 18 in a list. Here, the store information is a branch name, a required walking time, and a handling time limit. FIG.
As shown in (b), when the handling time is imminent,
A message "Please hurry" may be displayed.

Then, in the screen display of FIG.
For example, when "Showa Street Branch" is selected, FIG.
As shown in the figure, a map showing the directions from the current position to the Showa-dori branch is displayed on the screen. Further, the current traveler's check rate 201 can be displayed on this route screen.

FIG. 7 shows an operation in the case where there is a transaction request whose contents are temporally completed.

As shown in FIG. 7A, after the store closes (1
If a transaction request for tax payment is input at a time after 5:00), the reception has been completed as shown in FIG. 7B (because there is no applicable store in the database 101). Is displayed on the screen.

As a result, the user can accurately determine that the tax payment cannot be made today, and no waste will be caused.

In accordance with the user's selection, the display of the dealer on the next day can be performed following the end message screen.

FIG. 8 shows an operation in the case of providing a service based on an identifier of each individual (such as a mobile phone number).

FIG. 8A shows a state in which items such as “time deposit”, “savings deposit”, and “investment trust” are displayed on the transaction menu screen of FIG. 5 (a) by scrolling downward.

When, for example, a term deposit is selected on the screen display, the explanation of the term deposit shown in FIG.
Is displayed. At this time, the personal information search unit 43 searches the personal information database 41 based on the mobile phone number transmitted from the mobile phone 16 to the server 10. Then, for example, if any of the time deposits of the user is about to expire, this data is extracted and the communication unit 23
To the mobile phone 16 via the.

As a result, as shown in FIG. 8 (b), a notice “Expiration of the time deposit is due” is displayed on the display unit 18.
51 is displayed.

In the display of FIG.
Is selected, the notification 51 is displayed as shown in FIG.
Is displayed (on the display unit 18).

As a result, the user can easily receive the service based on the personal information from the system, and can prevent the omission of the procedure for the financial institution such as the bank.

FIG. 9 shows a screen display when "2. Congestion at the nearest store" is selected on the screen of FIG.

As shown in FIG. 9, on this screen, a congestion degree 53a, 53b, 53c for each service (transaction) of the store is displayed together with the store name 51.

As a result, the user can easily know the congestion degree of each store near the current location.

When "next candidate" 55 is selected, the next nearest store is displayed, and when "navigate" 57 is selected, map information up to the displayed store is displayed.

FIG. 10 shows a screen display when "3. Favorite shop" is selected on the screen of FIG.

In this case, the personal information search unit 43 searches the personal information database 41 based on the mobile phone number from the mobile phone 16, selects a “favorite” store registered by the user, and stores the information in the mobile phone. Return to 16.

As shown in FIG. 10, based on information from the database server 10, the favorite stores 61a to 61e of the user are displayed on the display unit 18.

Here, when any of the stores 61a to 61e is selected, for example, the congestion status of each store as in FIG. 9 or the map information up to the store as in FIG. 4D is displayed.

Thus, the user can quickly acquire various information on the pre-registered favorite stores.

As described above, according to the store guidance service apparatus according to the present embodiment, the store guidance is performed with reference to the current position information. Store guidance can be received, and further, route guidance to the store is performed, and the degree of congestion of the store is also notified, so that the convenience of customers using the store is improved.

[0075]

As will be understood from the above description, according to the present invention, the most convenient channel can be guided to a customer who uses a store or the like based on the position information of the customer. .

[Brief description of the drawings]

FIG. 1 is a system configuration diagram showing an embodiment of a store guidance service system including a store guidance service device according to the present invention.

FIG. 2 is a block diagram showing a configuration of a database server used in the store guidance service device.

FIG. 3 is an explanatory diagram showing an example of a store information database used in the store guidance service device.

FIG. 4 is an explanatory diagram showing a first screen of a mobile phone display device in the store guidance service device.

FIGS. 5A to 5D are explanatory diagrams showing examples of screen display on the terminal device side in the store guidance service device according to the present invention.

FIGS. 6A to 6C are explanatory diagrams showing examples of screen display on the terminal device side in the store guidance service device according to the present invention.

FIGS. 7A and 7B are explanatory diagrams showing examples of screen display on the terminal device side in the store guidance service device according to the present invention.

FIG. 8 is an explanatory diagram showing a service performed based on an identifier (a mobile phone number or the like) of each individual;

FIG. 9 is an explanatory diagram showing another screen display on the terminal device side in the store guidance service device.

FIG. 10 is an explanatory diagram showing still another screen display on the terminal device side in the store guidance service device.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 10 Database server 11 Internal LAN 12 Web server 13 Firewall 14 Internet 15 Wireless base station 16 Mobile telephone 17 Key operation part 18 Display part 19 GPS receiver 20 GPS satellite 21 Store information storage means 22 Map information storage means 23 Communication Unit 24 congestion information writing means 25 transactable store search unit 26 route search unit 27 calendar / clock unit

Claims (3)

[Claims] 1. Store information storing means for storing store information such as the location, handling business contents, and available time of each store, and receiving means for receiving current location information and transaction request information transmitted from a terminal device. Based on the received current location information and transaction request information, a store located at a location close to the current location and capable of responding to the transaction request at the current time is searched from the store information stored in the store information storage means. A store guidance service device, comprising: a transactable store search unit that transmits the store information of the store searched by the tradable store search unit to a terminal device of a transmission source. 2. A store information storage means for storing store information such as a location, a handling business content, and a serviceable time for each store; a map information storage means for storing map information including the location of each store; Receiving means for receiving the current position information and the transaction request information transmitted from the store, and a store located near the current position based on the received current position information and the transaction request information and responding to the transaction request at the current time. Tradeable store search means for searching a possible store from store information stored in the store information storage means; and a route from the current location to the store searched by the tradeable store search means in the map information storage means. Route search means for searching from the stored map information; store information of the store searched by the tradeable store search means; Transmitting means for transmitting to the originating source terminal device map information indicating the directions to the store was, shop information service device having a. 3. A congestion information writing unit which receives congestion information indicating a degree of congestion of a store from each store, and writes the information into the store information storage unit as needed, wherein the congestion information writing unit is searched by the tradeable store search unit. 2. The store information of a store includes congestion information indicating the degree of congestion of the store, and the congestion information is also transmitted to the terminal device of the transmission source.
Or the store guidance service device according to 2.