JP2002230384A - Reservation system for many types of business - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a on-line reservation and management system for many types of business which enables a user to make a reservation by retrieving business enterprises of many types of business from a list of information displayed on-line. SOLUTION: This system has a customer terminal which is connected on-line, enterprise terminals which are installed at enterprises of all types of business and browse and manage information, a display means for displaying information including data on the on-line connected customer terminal and enterprise terminals through browsers, a customer input and transmission means which allows the customer to input, retrieve, select, and transmit data on-line and so on, an enterprise input and transmission means which allow the enterprise sides to input, retrieve, select, and transmit data on-line and so on, and database which stores data including a customer table, a store table, a charge table, a reservation table, and a resource table; and data are extracted and so on by referring to the data base according to the inputted and transmitted information.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION The present invention relates to a computer network to which a computer or a portable information terminal is connected. To view and manage other information,
Multi-industry online reservation and management system.

[0002]

2. Description of the Related Art In recent years, along with the development of computer networks and communication environments, as in the case of the Internet, the display of various contents, the distribution of information, and the purchase and sale of goods and services have become commonplace. And various related technologies have been developed. In addition to information devices such as personal computers, mobile information terminals, mobile phones, PHs
S, and further, information home appliances such as Internet TV and game machines are widely used. Some mobile phones and the like have a browser function, and it is also possible to browse an Internet Web page from a mobile phone terminal.

[0003] In such a situation, with regard to the business of providing services to a beauty salon or other customers, in particular, when providing a service after receiving an application from a customer in advance by specifying a date and time by reservation, It would be convenient if these reservations and management could be performed online. Above all, beauty salons, dental clinics, or esthetic
If advance reservations are customary, such as in salons, fitness clubs and other industries, it would be desirable to be able to incorporate these systems. Furthermore, in beauty salons and apparel shops, recently, some of the most popular or skilled clerks have become so famous that they are known by their personal names. It is popular. The same can be said for fitness club instructors. It would be even more desirable if such staff could make reservations and management at the individual level.

As a technique for solving such a problem, for example, in Japanese Unexamined Patent Application Publication No. 11-338952, "real-time automatic reservation system", a reservation from a remote place via the Internet can be immediately determined, and security is improved. An expensive and economical system is disclosed. According to this, a computer for communication is arranged at a connection point that connects a computer of a reservation applicant connected to the Internet and a computer of a service provider connected to a packet network. Information on service items, the allowable amount of service that can be reserved, and the record of reservation reception are stored on the service provider's computer, and when the reservation is received, the service allowable amount and the record of reservation reception are updated. In addition, a function that allows the service provider to change the information stored in the computer is provided. Can be notified. However, according to the technology disclosed herein, it is not possible to manage reservations for each store staff other than reservations for each store. Further, it is impossible for a customer to make a reservation or the like from a list of fee information by store, by staff, by day of the week, by time of day, by resource, etc. over a wide range of industries.

[0005] Alternatively, in Japanese Patent Application Laid-Open No. H11-296576, "Management device for hairdressing salon", a reception booth and a clearing booth are separately provided, or customer information and reservation information input business and clearing business are separately performed in an integrated booth. Or, at the same time, the first computer PC, set booth to call customer's technical history information and technical data,
It has a second computer for writing, each computer is connected online and shares data, and edited and processed hairdressing and beauty suitable for viewing information displayed at each booth at each booth Hospital management devices have been developed. According to this, in the barber / beauty shop where the computer PC is introduced, it is possible to manage not only customer management, reservation management, and sales management but also treatment contents and technical contents for each customer. However, the technology disclosed here is a system in a barber shop, and from a list of information displayed online,
It is possible for customers to search for beauty salons and hairdressers, make reservations, and send and receive other information, or to browse and manage customer personal information, history, and other information from beauty salons, etc. Not.

Japanese Patent Application Laid-Open No. 10-78838 discloses a technique for providing a reservation accepting apparatus that can easily and efficiently reserve services such as vehicle inspection. According to this, a function of displaying a calendar screen showing the reservation status of the day unit, a function of displaying a time table screen showing the reservation status of the hour unit on the date specified by the calendar screen, Is provided in the reservation receiving apparatus, and the reservation receiving apparatus is configured so that service reservation is performed using the screens. However, even with this, it is not possible to manage the reservation for each store staff, in addition to the reservation for each store. Further, it is impossible for a customer to make a reservation or the like from a list of fee information by store, by staff, by day of the week, by time of day, by resource, etc. over a wide range of industries.

[0007]

Therefore, in the present invention, the above-mentioned various problems are solved, and a customer searches a business list or the like in various industries from a list of information displayed on-line, and makes a reservation. Provides a multi-industry online reservation / management system that allows users to view and manage customer personal information, histories, and other information. The purpose is to do.

It is a further object of the present invention to provide a system which can manage reservations for each store staff in addition to reservations for each store. Another object of the present invention is to provide a system that allows a customer to make a reservation or the like from a list of fee information by store, by staff, by day of the week, by time zone, by resource, and the like. Furthermore, by simply entering the time when the customer is available or the vague service content desired such as “I want to do,” the company can search across businesses across various industries, etc., and find the optimal combination possible for the customer. It is an object of the present invention to provide a system that can make a reservation or the like. Furthermore, avoid duplication with telephone reservations,
Another object of the present invention is to provide a system capable of realizing the convenience of the business operator, such as avoiding comparison with other companies in the same industry when displaying on a customer terminal, and displaying the information as a unique homepage.

[0009]

According to the first aspect of the present invention, there is provided a system provided on a network to which a computer, a portable information terminal, or the like is connected, in order to solve the above-mentioned problems. Customer terminals for connecting to the network, and businesses installed in businesses of all types of businesses, such as beauty salons, restaurants, various stores, various schools, leisure facilities, etc., to view and manage information, etc. Terminal, and a server system for connecting from a terminal such as a customer terminal and a business operator through a network, and the customer terminal has information via a browser provided in the customer terminal when connected to the network. Display means for displaying, and customer input and transmission means for the customer to input, search, select, and transmit data online, The terminal of the business operator described above has display means for displaying information via a browser provided on the terminal of the business operator when connected to the network, and online data input / search / A business entity input / transmission means for performing selection / transmission etc. is provided, and the server system includes a database storing data including a customer table, a store table, a charge table, a reservation table, a resource table, and An application for extracting data by referring to the database based on the information input and transmitted, and for generating a file to be displayed on-line, from the customer terminal to the server system. When accessing to the database provided by a plurality of businesses, including business customers across multiple industries From the stored information, it is possible to search for desired information, make reservations, and transmit and receive other information. It is a multi-industry online reservation and management system characterized in that it is possible to browse and manage personal information, history, and other information.

According to a second aspect of the present invention, in order to solve the above-mentioned problem, in the first aspect of the present invention, the database is a groupware provided in a customer terminal that stores a customer's personal schedule and the like. In cooperation with other systems, such as, a personal terminal list of the customer is displayed in a list on the customer terminal, and when the customer inputs a desired time, a list of services that can be received in the idle time is displayed in a list. 2. A multi-industry online reservation / management system according to claim 1, wherein the reservation data can be reserved and the schedule data of the groupware or the like is updated with the reservation.

According to the third aspect of the present invention, in order to solve the above-mentioned problem, in the first or second aspect of the present invention, the shop table stores information including an advertisement of each shop, From the customer input / transmission means, by inputting / transmitting the vague contents of the service desired by the customer, extracting data etc. by referring to the store table based on the input / transmitted information, 3. A multi-industry online reservation / management system according to claim 1 or 2, wherein a list of stores or services suitable for the customer terminal is displayed to enable the customer to make a desired reservation. Features.

According to a fourth aspect of the present invention, in order to solve the above-mentioned problems, in the first to third aspects of the present invention, the customer input / transmission means includes a date, a day of the week, a time,
It is possible to input any one or more of various information such as region, business type, store, resource, etc., and the input screen is dynamically generated according to the input information. The multi-industry online reservation / management system according to any one of claims 1 to 3, characterized in that the burden of input by the customer is reduced by a procedure.

In the invention according to claim 5, in order to solve the above-mentioned problems, in the invention according to claims 1 to 4, the status of telephone reservation in each store such as each business is stored in the store table. Data is stored in real time,
The multi-industry online according to any one of claims 1 to 4, wherein the customer terminal displays the latest reservation status including telephone reservations and the like, and can avoid duplication with telephone reservations. It is a reservation and management system.

[0014] In order to solve the above-mentioned problems, in the invention according to claim 6, in the invention according to claims 1 to 5, the means for inputting / transmitting the business etc. may include a denial of information disclosure at each store. Can be transmitted, the data is stored in the store table, and the customer input and
When the store specified by the data is selected by the transmission means, the information of the store is not displayed on the customer terminal, and only the presence or absence of a reservation can be requested, so that the business operator can Is characterized by being a multi-industry online reservation / management system according to any one of claims 1 to 5, characterized in that it is possible to avoid giving comparison information with other companies in the same industry to customers.

In order to solve the above problem, in the invention according to claim 7, in the invention according to claims 1 to 6, the customer input / transmission means includes a customer's e-mail address, telephone number, password and the like. The multi-industry online reservation according to any one of claims 1 to 6, wherein the data can be input and transmitted, and the transmitted data is stored in the customer table, and authentication security is secured using the data. -It is characterized as a management system.

In order to solve the above-mentioned problems, in the invention according to claim 8, in the invention according to claims 1 to 7, the reservation table of the database includes, in addition to the reservation for each store, the staff of each store. Wherein the reservation can be managed for each of the resources.
7. A multi-industry online reservation / management system according to any one of 7.

According to a ninth aspect of the present invention, in order to solve the above-mentioned problems, in the invention according to the first to eighth aspects, the charge table in the database is classified by store, by resources such as staff, and by day of the week. The fee information for each time zone and each resource is stored, and from among these information lists displayed by the display means provided in the customer terminal, the customer can make a reservation or the like, A multi-industry online reservation / management system according to any one of claims 1 to 8.

According to the tenth aspect of the present invention, in order to solve the above-mentioned problems, in the first to ninth aspects of the present invention, information on available date and time for each resource is stored in the resource table of the database. The multi-industry according to any one of claims 1 to 9, wherein the customer can make a reservation or the like from a list of the information displayed by the display means provided in the customer terminal. It is an online reservation and management system.

According to the eleventh aspect of the present invention, in order to solve the above-mentioned problems, in the inventions of the first to tenth aspects, the customer table of the database stores the usage history of each store or service of the customer and the like. The multi-industry online reservation / management system according to any one of claims 1 to 10, wherein the information is stored.

In the invention according to claim 12, in order to solve the above-mentioned problems, in the invention according to claims 1 to 11, information on resources associated with each product or service is stored in the resource table of the database. 12. A customer can make a reservation or the like from a list of these information displayed by a display means provided in the customer terminal, wherein the customer can make a reservation or the like. It is a multi-industry online reservation and management system.

In order to solve the above problem, in the invention according to claim 13, in the invention according to claims 1 to 12, the database further includes a system usage charge table and a system usage history table. 13. The system according to claim 1, further comprising: a charge management unit configured to charge a business or the like according to a use state of the system.
It is a multi-industry online reservation and management system described in any of the above.

According to a fourteenth aspect of the present invention, in order to solve the above-mentioned problems, in the first to thirteenth aspects of the present invention, the database is referenced by referring to the database based on the information inputted and transmitted. The application for extracting and generating a file to be displayed by the display means provided in the terminal of the customer terminal or the business operator, etc., further accesses / views information for each staff member of the customer / business operator who accesses online. The multi-industry online reservation / management system according to any one of claims 1 to 13, characterized in that:

According to a fifteenth aspect of the present invention, in order to solve the above problems, in the first to fourteenth aspects, the server system further includes information transmission / reception between a customer and a business entity. 15. An information transmission / reception means for performing information transmission and reception for customers, information, counseling, and other information. It is a management system.

According to a sixteenth aspect of the present invention, in order to solve the above problems, in the first to fifteenth aspects of the present invention, the database further stores image information and the like for simulating individual services. Wherein the display means simulates in advance a customer's desired service or the like from information provided by a business operator or the like, and determines whether or not to make a reservation.
15. A multi-industry online reservation / management system according to any one of (15) to (15).

In the invention according to claim 17, in order to solve the above-mentioned problems, in the invention according to claims 1 to 16, the server system further comprises: Characterized in that an evaluation means for performing evaluation is provided.
16. A multi-industry online reservation / management system according to any one of (16) to (16).

In order to solve the above-mentioned problems, in the invention described in claim 18, in the inventions described in claims 1 to 17, treatment of staffs, salaries, etc., achievements, skills, etc. of each staff in each business etc. 18. The multi-industry online reservation / management system according to claim 1, wherein is stored in a resource table of the database and capable of performing staff evaluation, staff search, and the like. It is characterized by:

[0027] In order to solve the above-mentioned problems, in the invention according to the nineteenth aspect, in the invention according to the first to eighteenth aspects, the terminal such as a customer terminal and a business operator is a mobile phone, a PHS.
The multi-industry online reservation / management system according to any one of claims 1 to 18, wherein other wireless communication terminals are included.

In the system according to the present invention, by adopting the above configuration, various schools and classrooms such as a beauty salon, an aesthetic salon, an English conversation classroom, restaurants such as restaurants and cooking, golf courses, and consultations with lawyers and patent attorneys are provided. Reservation of time, Christmas cake, fishing boat, rental car, meeting room of public hall, etc. can be processed with one system (device).

As a result, the system provider can cope with various industries without customizing the application program of the system, and can manage the system in a unified manner. Also, for the user,
For example, there is no need to switch between multiple sites to book a restaurant and a beauty salon. The conventional reservation system was able to provide information on one business type to people all over Japan because reservations were made for each business type. However, providing information about Osaka to people in Tokyo was not happy. For those who are in Tokyo, the information of Tokyo, but at the beauty salon or restaurant ... This system makes it feasible. Of course, it is also possible to provide nationwide information.

According to the conventional system, first of all, one wants to manage the hair, so let's make a reservation for a beauty salon. In this case, since the place where the schedule is vacant is month, day, it is necessary to make an operation to make a reservation here. However, in this system, in addition to the existing method, my schedule is vacant from * month * day * hour, what can I do at this date and time? The reservation can be made smoothly for an empty resource. For example, there is a system called groupware that is "buried" in meetings, meetings, customer visits, etc.
Register a schedule and use it for your own time management. By linking this system with this groupware (exchanging data), the following can be realized. 1. Click on idle time on the groupware schedule screen. 2. Displays restaurants and beauty salons that can be reserved at that time. 3 Beauty salon, furthermore, the hairdresser in charge and menu (cut,
Shampoo, perm etc.) 4. "** Salon, cut, charge **" is automatically entered in the groupware schedule. Thereby, time can be efficiently used.

The system of the present invention can cooperate with other systems such as groupware. Data is linked with import / export functions, general-purpose data formats (text, XML, etc.), HTML Form parameters, query parameters, etc. according to each software.

A feature of the system of the present invention is that a user can use a dynamic search screen as described later to allow a user to start from a date, from a time, from an industry, from a region, or from a store or office. You can put search keywords in. However, if you enter a business type, stores will be narrowed down, and if you decide on a store, the region and business type will be set automatically,
Create a search key input screen dynamically. Thus, if a search screen is displayed by specifying parameters from another site or system, a desired reservation can be searched with minimum user instructions. 2. Description of the Related Art Conventionally, many types of businesses accept telephone reservations as an existing method. Therefore, although the double booking of the reservation reception is managed by the ledger, if the reservation from the system is not given priority, the system has a function of matching the reservation with the telephone or the like.

Further, the user often spends his or her free time toward his or her own goal, but the system has a search function for that purpose. For example, if the user
If you enter XX (beautiful, cool, etc.) of "I want to be," it has a function to search for stores, hairdressers, restaurants, etc. that match your wishes.

Further, the system of the present invention has a spoofing function so that it can be seen as a part of another homepage when viewed from the side. Many beauty salons that use this reservation system do not want you to select from a list of many competitors. For example, if a "reservation" button is clicked from a beauty salon's own homepage, only the information on the beauty salon is desired to be displayed on the search instruction screen. In order to satisfy this desire, it has a function to impersonate a dedicated reservation page on its own website such as a beauty salon.

A user who makes a reservation using the system of the present invention can be a member system, but does not have to be a “member”. In general, a sales site or the like that can be used often collects customer information in advance, and can use (purchase, etc.) after identifying an individual. This is effective in identifying individuals, making transactions fair, eliminating the trouble of inputting each time the user's address, etc., and eliminating input errors, but it is a mistake that the mental burden of users to become a "member" is large. Absent.
However, since the system of the present invention is a reservation system,
In the first place, it is not necessary to transfer money through the system, and it is necessary to confirm the reservation individual, but it is not necessary to check whether the individual is an existing individual. It is better not to become a "member" in advance if it can be used without the hassle of the user. Therefore, although this system does not have the concept of “member”, 1. Reduce the burden of user input. 2. eliminate input errors; It is a system that can manage usage history etc. for each user.

[0036]

Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a system configuration diagram showing a basic configuration of a system according to the present invention. FIG. 2 is a diagram showing an example of basic functions of a database server and an application server in the system configuration diagram of FIG. It should be noted that the drawings showing these system configurations are merely examples, and the present invention can be implemented with other system configurations that can achieve the same functions. The system of the present invention includes a customer terminal connected online. Further, the system of the present invention is installed in businesses and the like in various industries and includes a business and other terminals for browsing and managing information. Customer terminals and beauty salon terminals for connecting to networks include terminals such as personal computers, wireless communication terminals such as mobile phones and PHS, and portable information terminals incorporating these functions.
Various computer terminals are included. In addition, electric devices with a built-in computer, such as game devices and We
b It may be a so-called information home appliance such as a television.

The customers who can access and browse the system of the present invention are not limited to an unspecified number of users, and only registered users can access the system.
Information may be searched and browsed. For example, W
Access to the website, ID issued for each customer
Then, the user can input a password and the like to enable access.

The system of the present invention is provided with display means for displaying information including the data via a browser on a terminal such as a customer terminal or a business operator connected online. In such a case, the information or the like stored in the database is usually transferred to the Web server or the like.
Linked to an html file or the like displayed on the site, or an html file or the like describing data extracted by search or the like from the information or the like stored in the database is generated and displayed on the screen of the accessing customer terminal. So that

For example, if the information to be displayed is an image file such as a gif file, the html
A link to the image file is described in the file. If the customer makes this access, the computer terminal of the user will access the file (html
File), and at the same time, the image file in which a link is described in the file.
By receiving these files, for example, if the file is an image file, the Web page accessed by the user is displayed on the user's computer terminal screen via browser software, and the image is displayed in a part of the page. The file is displayed. Further, for example, the file to be transmitted may be displayed in a part of a plurality of divided frames, such as a frame that divides one screen and displays a plurality of html files. .

The system of the present invention is provided with customer input / transmission means for the customer to input, search, select, and transmit data online. The customer input / transmission means includes, for example, a method of transmitting an e-mail via a browser software using a form provided on an online Web page, and a method of transmitting an e-mail via an e-mail software. These are mobile phones and PH
This includes a method of transmitting using any terminal such as a wireless communication device such as S and other portable information terminals. According to these methods, there are some which are performed by inputting using an input form on a Web site. After inputting necessary information, when a button for searching and displaying information is clicked, the input information is transmitted through a computer network, and an application to be described later is started.

Further, the system of the present invention enables online data input, search, and
It is provided with a means for inputting and transmitting information such as a business operator for performing selection and transmission. Similarly, the input and transmission means of the business etc., for example,
A method of transmitting an e-mail via a browser software using a form provided on an online Web page, and a method of transmitting an e-mail via an e-mail software may be used. These include a method of transmitting using any terminal such as a wireless communication device such as a mobile phone and a PHS, and other portable information terminals. Some of these methods are performed, for example, by inputting through an input form on the Web. After inputting necessary information, when a button for searching and displaying information is clicked, the input information is transmitted through a computer network, and an application to be described later is started.

Next, the system of the present invention refers to a database for storing data including a customer table, a store table, a charge table, a reservation table, and a resource table, and to the database based on the information input and transmitted. And a server system having an application for extracting data and generating a file to be displayed online. The server system according to the present invention includes, for example, a Web server for storing and displaying a Web site for search and reservation of a business operator or the like in various industries, receiving an e-mail from the user, and displaying the business site. In general, the mail server includes a mail server for transmitting a notification or the like, an application server for storing a program to be described later, a database server for storing data of a business or the like, staff, and the like.

In the present invention, as a basic system configuration, FIG. 1 shows an example in which these server systems are arranged in the same system. However, if the application server is located in a separate place, Even if the database server exists or the database server exists in a separate location, these locations can be specified and specified by a URL or the like. Therefore, even in such a system configuration, the system of the present invention can be realized. It is possible.

The database stores data including a customer table, a store table, a charge table, a reservation table, and a resource table. It is also possible to store other data. These are composed of a relational database and the like.
The customer table, the store table, the charge table, the reservation table, and the resource table are used. However, if the same data can be stored and the data can be extracted by a search or the like, the database can have various structures. It is possible.

The customer table includes personal attributes such as a customer's name, address, age, gender, and e-mail address.
A history of browsing and reservation on a Web site, a history of purchase and use of goods and services, or a hairstyle designated for cutting in the case of, for example, a beauty salon, and other information can be stored. When an ID, a password, and the like are given, such information can be stored in a database.

The store table contains company names, store names, addresses,
It can store phone numbers, email addresses, and other various information. In the charge table, charges for each store are stored for each service content, and further, charges for each day of the week, time zone, staff, resources, etc. can be set and stored. I can do it. Also, the reservation table is for each store, and for each staff,
This is for storing information on the reservation status for each date and time zone. The resource table is for storing a resource, which is a specific condition associated with the service, for each store. The resource corresponds to, for example, a table of a hairdresser or a restaurant in the specification of a specific hairdresser in a beauty salon or the specification of a specific table in a restaurant, and includes types such as people, objects, and places. This is different from the contents of the goods and services and is attached to them. Since the value of the goods and services depends on the presence or absence of the contents, it can be specified in the reservation according to the present invention. . In the resource table, for each store,
For example, information on staff members such as sales staff, sales staff, maintenance staff, service staff, and hairdressers is registered. In addition, the working day, working hours, and other information of each staff can be stored.

The server system further includes an application for extracting data by referring to the database based on the input and transmitted information and generating a file to be displayed on-line. ing.

Here, a description will be given of a technology for accepting reservations for various types of business by using the system of the present invention to absorb differences between businesses. The “reservation” that the system of the present invention can handle is generally called “reservation”;
This corresponds to the former reservation in "reservation of what you really want to get because it may be later". "Reservation that would be meaningless if it could not be reserved at that time"
For example, there is a situation in which a hairdresser in a beauty salon is reserved. This is because it has no meaning unless a reservation is made at a convenient time. It's not enough to reserve dinner at a restaurant at 3pm just because it's vacant. It doesn't make much sense to buy Christmas cakes after Christmas. For these types of reservations,
This reservation system can be used.

However, there are many differences in the reservations made by specifying the date and time for each type of business, and the difference is set in the type of business table on the database, and the type of the type of business is indicated on the store table. By setting at the time of registration, the handling of the store or the reservation related to the store in the system is dynamically determined. It is natural that there is a difference in accepting reservations depending on the type of business. The following technology is used to process the reservations with the difference in one system. (1 Absorb the difference in names of stores, business offices, etc.) For example, making a reservation at a beauty salon or an aesthetic salon may be generally referred to as "booking at a salon". To make a reservation at a restaurant, say "book a restaurant". In order to handle natural language as much as possible on the homepage used by the user and on the screen for management (display for operation guidance, etc.), this "call name" must be able to be registered for each type of business. Therefore, in this system, it is possible to register in the business type table on the database together with the business type that can handle the name of the facility of the reservation destination, and to register each store, business office, etc., and use it for display of each place.

(2 Absorbing Differences in Resources) Often referred to as “reserving a beauty salon”, the level of reservation may differ depending on the person. In this case, there may be a person who says, "I reserved a OO beauty salon to have cuts and shampoos on OO days." In addition to this, "The hairdresser in charge is □□" In some cases, it is nominated. A restaurant may also specify a "window table" or the like. In this system, this "hairdresser" and "table" are called "resources". (2-1) Differences in nicknames Similar to stores and sales offices, there are differences in nicknames in this resource, so they are registered and used. For example, in the beauty industry, it is a "hairdresser", and in a restaurant, it is a "table". (2-2) Differences in types Resources are roughly divided into four types. "Man",
"Things", "locations", and "no resources".
Designating a hairdresser in charge at a beauty salon is reserved for "people", and designating a table or reserving a seat at an airplane at a restaurant is reserved for "place".
Rental cars are reserved for "things" called cars. At a cake shop, "I'm going to pick up a Christmas cake at 3:00 pm on December 24!" It is just a "menu" like "cut" and "perm". Therefore, the reservation of a Christmas cake at a cake shop is classified as "no resources", the same as the reservation at a beauty salon that does not designate a hairdresser in charge.

Here, the difference between the resource and the menu is whether or not the resource can be replaced with another. For example, a Christmas cake can be of any type, whether it is a third cake or a fifth cake. If the hairdresser in charge is different, there will be differences in personality and skills, which means "it is different from making a reservation". So cake is a menu and hairdressers are resources. Now, if the type of the reserved resource is different, there will be a difference besides the name. In the system of the present invention, the following differences depending on the types of resources are marked and utilized for each type of business. 1. Necessity of cross-searching When resources are people and things, "cross-searching" may be necessary. That is, the hairdresser may travel to and from other stores of the same company, and the car may move between multiple offices of the car rental company, so in order to make a reservation for that resource, they usually belong Reservation cannot be made unless stores other than stores are also searched. Also, when setting, you need to clarify when and where you are. On the other hand, if the resource is location, you don't need to,
It only has to be handled at the store to which you belong. 2. Add “honorific title” When the resource is a person, it is often uncomfortable to add “san” or “sama” when displaying the proper noun (= name) of the resource. 3. Restrictions on Number of Users When resources are locations, it may be necessary to grasp or limit the number of users for one reservation. For example, a group of 10 at a restaurant cannot make a reservation for a table that is just right for 10 people. Therefore, it is necessary to register a capacity for each resource and determine whether a reservation can be made.

(3) Difference in selling point If you try to publicize a certain store, if the store is a beauty salon, "You can also do nail art" is an advertising phrase, but it is impossible for a restaurant. Such a difference is set for each type of business so that unnecessary options are not displayed on the management screen of each store / business office.

(4) Difference in general-purpose menu The menu is equivalent to the product name of each store or the like. Therefore, at the stage where the store / sales office etc. are decided, it is possible to make a reservation by specifying a unique menu for each store,
There is also a search method for reservations such as "I want any salon to be cut at 3000 yen." In order to realize this, it is necessary to specify the menu in a state where a business such as “beauty salon” is specified but a store or the like is not specified. Therefore, in this system, general menus are registered for each type of business and used for reservation search.

(5) Differences in Precautions at the Time of Reservation In the case of a beauty salon, it is often the case that first time customers are warned that the fee may change depending on the length of the hair. In other words, notices to be announced at the time of reservation differ depending on the type of business. With this system, you can register the notes to be displayed on the reservation screen for each business type.

Further, in the system of the present invention, as a main feature for absorbing other differences, various minute discussions are often performed at the time of reservation between the side that normally makes the reservation and the side that makes the reservation. For example, when reserving a restaurant, the customer may be asked "Do you come by car?" Although it is not enough to refuse a reservation just because it is a car, it is possible in any industry to ask a question at the time of reservation that you need to ask in advance and to select and input an answer. Therefore, in the system of the present invention, a question is set for each store, and an answer to the question can be transmitted to the store together with the reservation information.

The basic processing flow when a customer searches and extracts such data and makes a reservation using the system of the present invention will be described below.

First, the customer selects an information retrieval condition for reserving an optimal combination of products and services in various industries from a list of information such as menus displayed on a Web site (homepage). Enter by. Typically, the information you enter includes date, time, region,
Enter any desired search keyword, such as stores / sales offices and vague contents of services you want to receive. FIG.
FIG. 7 is a screen image diagram showing an example of a screen when a search is performed in the customer terminal.

1 Designated items Day, date, time, area (region), type of business, store, resource (hairdresser in beauty salon, restaurant table, etc.), menu (cut for beauty salon, perm etc., special dinner course for restaurant) , Meat Zanmai Lunch A Set, etc.)
Number of people. 2 Rules that can and cannot be specified (a) If the date is specified, the day cannot be specified. (B) If the type of business is specified, the list of stores is limited. (Only stores of that type are displayed.) The list of resources is limited. The type of business that needs to know the number of people can be specified, and the type of business that does not need to know the number of people cannot be specified (for example, the specification button disappears). The menu can be selected from general menus for that type of business. (C) If a store office or the like is specified, the area and business type are automatically set. Resources can only be related. The menu only shows the menu of the store. You can enter only the price range of the store. (D) When the resource is specified The type of business is automatically set. (E) If a general menu is specified for each business type, the business type is automatically set. Only the price range that can be reserved in the menu is displayed. (F) If a store-specific menu is specified, only the available price range can be selected. (G) If the number of people is specified The type of business is limited to those that require the number of people to be grasped.

Next, an example of an operation screen for performing a search will be described. FIG. 3 is a screen image diagram showing an example of a screen when a search is performed in the customer terminal, and shows a state in which nothing is specified. FIG. 3 shows a screen on which no search information has been input yet. For example, if a restaurant is designated as the type of business, the result is as shown in FIG. FIG. 4 is a screen image diagram showing an example of a screen when a search is performed in the customer terminal, and shows a state where a screen for specifying a store is opened from a state where nothing is specified. Stores of various industries are listed. FIG. 5 is a screen image diagram showing an example of a screen when a search is performed in the customer terminal, and shows a state in which an industry is specified. In addition, the number of users can be specified. FIG. 6 is a screen image diagram showing an example of a screen when performing a search in the customer terminal, and shows a state in which a screen for designating a store is opened in a state where the type of business is a restaurant. For stores, only the restaurant is displayed. FIG. 7 is a screen image diagram showing an example of a screen when a search is performed in the customer terminal, and shows a state where a store is specified from a state where nothing is specified. The industry and region are set automatically.

The search screen of this system also has a function of automatically generating a search screen so that a search can be efficiently performed with a minimum number of instructions. For example, by designating a convenient date and time and a movable area, it is assumed that only the business type and the store that match are automatically specified and the search screen is automatically generated. In the above search, for example, if only a convenient date and time and a movable area are entered as search conditions, a list of goods and services that are necessary and can be obtained regardless of the type of business are displayed. Therefore, an efficient search across multiple industries can be performed.

On the other hand, in the above-mentioned search, it is possible to search by vaguely inputting the content or effect of the service desired by the user. For example, if "I want to be beautiful" is entered, a search is made to see if there is a portion that matches this character string in the PR statement or introduction sentence prepared in advance in the store table or the resource table, and if so, the corresponding service is received. Displayed stores / offices. FIG.
Shows the flow of this processing. As shown in FIG. 13, flexible processing is possible, such as performing a search by converting the input word as it is, to a name for each type of business.

Next, there is provided a condition transmitting step of transmitting the condition selected or input by the customer to the server side of the system of the present invention. For example, when the user presses the "Search" button, the server-side application starts,
For example, information is transmitted. As a result, search conditions selected by the user and information about the customer such as the ID, password, and e-mail address entered by the customer are
It is transmitted from the user terminal to the server system of the present invention. Then, the application stored in the application server, according to the given search conditions, etc.
The user accesses the database server and acquires data that matches the search conditions, for example, in an html format file. Then, the obtained character string is transmitted to the user terminal.

Here, the server side of the system of the present invention acquires the information on the customer and stores it in the customer table of the database or, if already stored,
It is desirable to be able to perform authentication by referring to. The information on the customer is, first, the ID and the password when the ID and the password for access are set. If they take the necessary configuration, for example, We
The user can be authenticated by inputting an ID or password in the input form on the site b and logging in. This is effective when only a specific customer such as a registered customer can search or make a reservation.

Further, the information on the customer includes the user's e-mail address, name, address, other attribute information, and card number for billing. In addition, the information on the customer may include data indicating the model name and the terminal number of the user terminal that is the transmission destination. Mobile terminals, PHS,
A facsimile device, a portable information terminal capable of transmitting and receiving electronic mail, and the like can be used. Once a customer performs a search, this information is stored in the customer table,
From the second time onward, the input work can be greatly reduced, which is convenient.

Further, the system of the present invention can be provided with condition information storage means for storing condition information transmitted by the customer. In this case, a method using a cookie or the like, a method of storing conditions in the server system, or the like is used. With these means,
It is possible to perform a search that matches the condition that the customer has made an input in the past and the next and subsequent times, and output the search result.

In the next step, based on the conditions entered by the customer, the application performs a search by referring to the database. The retrieved result is displayed on the customer terminal, for example, in an html file. Alternatively, if there are districts, stores, staff such as hairdressers, date and time etc. that match the conditions from the search results, and you want to make a reservation, click the letter of the corresponding location displayed on the screen or other information By going to the reservation screen,
It is possible to make a reservation. The reservation screen is, for example, a calendar-type screen for each hairdresser or even for each hairdresser, and can take a form such as making a reservation by clicking the corresponding vacant date and time. is there. When the information for the reservation is sent to the server system, such as by pressing the "Reserve" button,
Such information is stored in the reservation table of the database.

Such a system is realized by an application having the following functions. As a simple program, CGI (Common Gateway Interface) using Perl, C language, etc.
ace) Bulletin board system (BB) using programs
S) and the like. However, when the number of users, the access frequency, the capacity of the database, and the like become large, it is desirable to construct a system corresponding to this.

Today, server software for generating the contents of an html file has also been realized. Such software has a query function to the database server in advance, and if you embed the contents of the database query using SQL in an HTML file with its own extension, the server can send back the page when it returns. , Html file with the contents of the result of the inquiry. Since the contents of the database query and the appearance of the displayed page can be described in one file,
Service development is easier than with GI programs. A script environment running on a server can be used. Microsoft's ASP (Ac
The active Server Page is a platform for executing a script (described in VBScript or JScript) and an Active X control (including a Java applet) on the server side. Called using ISAPI. For example, from an ASP, a COM (Component Object Mo) called ADO (Active Data Object).
The del) object allows you to connect to the database with a simple script. At this time, ADO is OL
The database is accessed using a general-purpose data access interface called EDB. OLE DB
Provides an interface to access a variety of data in the same way, including text files, spreadsheets, e-mails, and system directories, as well as databases. An access method unique to each data is implemented by an OLE DB provider which is a component located below the OLE DB.

With the spread of the WWW, systems with a three-layer structure are increasing, and the conventional client-server model is composed of two components. Put the components (application server). If the application logic is moved to a third server, the application server makes a query to the database, so that it only needs to have the function of displaying the result from the server like a WWW browser. Database
The server is not required to run the program, so the load is not as great as before.

Further, the system of the present invention can be realized by a program having the following functions. The program uses PHP or the like, and the database uses MySQL or the like. PHP (H
hypertext Preprocessor) is H
A script language of the type described in a TML file, which can be used as a normal CGI. By incorporating a PHP module into an Apache server, Perl
As compared with / CGI, the processing speed can be increased and the server load can be reduced. PostgreSQL, My
It is excellent in cooperation with various databases such as SQL, Oracle, and Sybase. XML, PDF, IMA
Supports various functions such as P, LDAP, etc.
An web application can be easily created. Also, My
Although SQL is a small and lightweight database server, it not only supports the standard SQL (ANSI), but also handles multiple platforms and offers powerful performance on a UNIX server. It also has a multithreading function.

PHP is a server-side scripting language and can embed code in HTML. Like an ASP, PHP scripts are processed by a web server. The server processes the PHP code and then returns a simple HTML to the browser. Such exchanges enable very complex operations.
In addition, PHP uses an external CGI process, an independent execution type script interpreter, and an embedded Apache
It can also be run as a module. Further PH
P also supports the technical core of Internet development. For example, functions such as an authentication function, XML, dynamic image generation, WDDX, shared memory support, and dynamic PDF document creation are supported. If that isn't enough, PHP can easily extend its functionality so that you can create your own solution with programming knowledge.

When a user wants to make a reservation, the user can click on the character or other information at the corresponding location displayed on the screen, for example, to proceed to the reservation screen and make a reservation. The reservation screen is, for example, a calendar-type screen for each hairdresser or even for each hairdresser, and can take a form such as making a reservation by clicking the corresponding vacant date and time. is there.
When information for reservation is transmitted to the server system by pressing a "reservation" button or the like, the information is stored in a reservation table of the database.

Here, as one embodiment, the store needs to be contacted by the pattern that requires the most adjustment, that is, by fax.
In addition, a description will be given of an exchange with a store or the like when a telephone reservation is given priority when a telephone reservation is made at the same time. FIG. 8 shows a flow of processing when a reservation request is transmitted from a customer terminal using the system of the present invention and reservation is possible. FIG. 9 shows a case where a reservation request is transmitted from a customer terminal using the system of the present invention and the reservation is NG (double booking).
Shows the flow of processing in the case where the reservation is accepted after re-applying. FIGS. 10 and 11 show an example of a confirmation message when a reservation request is received from the customer terminal at the server of the system of the present invention and the reservation request is transmitted to the business operator terminal. FIG. 10 shows a case where a check is made in the reservation completion column and a reply is sent to the secretariat. In FIG. 11, a check is made in the rejection column of the reservation, a substitute recommended reservation is entered, and a reply is sent to the secretariat. An example in which facsimile (FAX) is used as a method for transmitting and receiving data between the server of the system of the present invention and a business terminal such as a store is described.
It is also possible to use means such as a web mail and an electronic bulletin board. Further, as shown in FIG. 11, when a reservation request cannot be accepted, data on a substitute recommended reservation can be returned to the server.

As a method of transmitting and receiving data between the server of the system of the present invention and the customer terminal, facsimile (FA)
Although an example using X) is shown, it is also possible to use means such as e-mail, voice mail, WEB mail, and electronic bulletin board. FIG. 12 shows an example of the content of a reservation failure mail. In the contents of the above email, UR of alternative recommended reservation
L parameter http://naritai.net/V2/Change.asp?CM=n
akazawa@iruma.co.jp&RID=106&Key=0135f15b is as follows. CM = E-mail address of the reservation person RID = Reservation number Key = Check code generated from CM, RID, etc. The key to a dedicated page. It is desirable to use a hash function or the like for generation. Clicking on these URLs with parameters displays a list of "similar" bookings that can be booked at that time.

Here, the “similar reservation” will be described. The page displayed by clicking the URL in “unsuccessful mail” in FIG. 11 or FIG. "Similar reservation" is presented. An example of a system for searching for “similar reservations” is shown below. 1 1 point is given for every minute that is different from the time when reservation was made but failed. 2. 70 points will be added each day the date is different. However, if the day of the week is the same, it will be 70 points in one week. 3. If the resource (in this case, hairdresser) is different, add 50 points. Suggested to the user as a recommendation from the one with less 4 points. The degree of the above points needs to be tuned for each industry.

Next, an embodiment of the present invention will be described. From the customer input / transmission means, by simply inputting / transmitting the vague contents of the service desired by the customer, extracting data and the like by referring to the store table based on the input / transmitted information, A list of stores or services suitable for the customer terminal is displayed, and the customer can make a desired reservation. "I want to do xx"
The flow of the process of extracting desired data under conditions such as “I want to become XX” and searching for a vacant reservation is shown. A mechanism for searching for a desired site or a desired reservation by inputting or selecting ○ of “I want to become (become)” will be described below. ** in the description indicates a word that is next associated with "want to be", such as "cool,""beautiful,""toidol," or "cute." As a premise, ○
○ indicates that: Noun + "Ni", like "to an idol" or "to an adult"
Shape of 2. 2. Adjectives such as "beautiful" and "cute" It is one of the adjective forms of the adjective verb, such as "dignifiedly." Here, if the last one character is deleted in any of the three patterns, a portion that does not change regardless of how it is used remains in the sentence, so if you search using that portion, you will want to XX "I want to""I want to be" The search becomes possible.

The search procedure is as follows (fixed character strings are only examples). FIG. 13 is a flowchart showing the basic processing flow of the present embodiment. 1. Ask the user to enter or select a character string followed by "I want to be." = Character string A 2 Delete one character to the right of the input character string and set it as a search character string. = Character string B3 It is checked whether there is a part that matches the character string B in the PR sentence or the introduction sentence of the store / business office prepared in advance. If matched, the name of the store, office, etc., as a character string
Insert C. (The name is different depending on the type of business, for example, "salon" for a beauty salon and "restaurant" for a restaurant.)
Check if there is a match in the sentence or introductory sentence with string B. If a match is found, enter the name of the reserved resource in character string C. (The name is different depending on the type of business. For example, "hairdresser" or "stylist" for a beauty salon, "table" for a restaurant.) Check if there is no match. If it matches, put "site" in string C. 6 URLs to sites, introduction pages, or reservation pages where the following sentences are found by the number found in the above 3, 4, 5
Or display a link. Character string A + "Let me do it" + Character string C + "Click here"
As a result, users who input "I want to be beautiful" can navigate on the site, "Click here for a beauty salon that will make you beautiful."

Next, an embodiment will be described in which a page displayed on the screen for search / reservation operates as a part of another page. 1 Registration 2 A screen for registering information on each store / office, etc. can be marked with a mark (hereinafter referred to as a public mark) as to whether or not to disclose the information. 3. Screens for search and the like (1) Stores and the like that do not have a public mark on the screen for a search or the like are not listed in the selection list of stores and the like. (2) If a store or the like without a public mark is specified on a search screen, a button for opening the selection list screen is not displayed. (3) A button for opening a screen for displaying detailed information of a store or the like to which no public mark is attached on all screens is not displayed. (4) Search for information such as stores that do not have a public mark,
It is not displayed on screens other than those related to reservations. (5) When a store without a public mark is specified on the search and reservation screen, the title banner of this site is not displayed, and a logo unique to the store is displayed in some cases. Stores without a public mark due to these functions can use only the reservation function of the system of the present invention.

Further, the means for inputting / transmitting the business in the previous term provided in the system of the present invention performs data input / search / selection / transmission from the business or the like online in conjunction with the application in the previous term. Has a function for
As an example, a user management technique that does not require membership registration will be described. In the site provided by the system of the present invention, "user identification is performed by e-mail address. Therefore, it is necessary to input other information such as name at the time of the first reservation, but the input burden of personal information after the second time The information entered at the time of the first reservation is recorded in the database and used for the second and subsequent times, but naturally there is a security problem with only the e-mail address. The functions and rules ensure security, eliminate input errors, and manage information for each user (1) Display information for each user, such as reservation history, change email addresses, register / change passwords, etc. (2) To display the user-dedicated screen, a logon operation is required. It is, for the next 3
Point, but it is mandatory, but only one is used, ie, if is not registered. E-mail address Phone number (may be part of the last 4 digits) Password (3) E-mail address and phone number are always required as information to be entered at the time of reservation. The email address is needed to identify the user, and the phone number is needed as an emergency contact. Also, at the time of the first reservation, it is impossible that a password is registered, so it is necessary to log on to the user-dedicated screen. In addition, it is necessary to always select one of the following two sentences. I use this reservation system for the first time. I have used this reservation system before. (4) When opening the screen next to the information input screen for reservation (= screen to confirm the entered information), Fig. 14 The check is performed according to the reservation check flow shown in FIG. FIG. 14 is a flowchart showing a basic processing flow for performing a check in accordance with the reservation check flow. An example of the message A and the message B shown in the flowchart is shown.

(1) Message A "I have used this reservation system before."
But no history was found. Sorry for your inconvenience, but please confirm that there is no mistake in your e-mail address etc. If you are making a reservation on this site for the first time, please change "Use this system" to "Use this system for the first time". If your e-mail address is changed, please use "Change e-mail address" from the "Confirmation and cancellation" page. If you have any questions, please contact the secretariat. (2) Message B You have specified "I will use this reservation system for the first time", but the history was found. Please change "Use this system" to "I have used this reservation system before". If you see this message even though you have never used this site before, it may be that your email address has been used by someone else. If you have any questions, please contact the secretariat. If your family members use the same email address, that person may have used this site. If this booking can be integrated with the history of the previous booking, please change "Use this system" to "I have used this booking system before." If you do not want to integrate the history, please prepare an email address for each person.

In this embodiment, a certain degree of authentication security can be ensured by the mail address and the telephone number, and after the password is registered, stronger authentication security can be ensured by the mail address and the password. Combining this with an encryption mechanism such as SSL also ensures authentication security in communication. In addition, in order to eliminate input errors, check the character string format of the e-mail address and telephone number (whether the e-mail address contains one ＠, one or more characters on the left side of the 、, and one period on the right side). , Etc.), and whether the reservation system has been used for the first time or whether the reservation system has been used before, and the processing shown in the flowchart of FIG. 14 almost eliminates input errors.
Further, it is possible to determine whether or not the mail address actually exists by actually transmitting the mail to the input mail address and determining whether or not an error occurs. In the information management for each user, when a plurality of people use one address by managing users by e-mail addresses, the information is collected together. Message A or B
Is solved.

An example of a table configuration in the database of the system of the present invention is shown below as an example. The table name and the contents of the data stored therein are merely examples, and the present invention is not limited thereto. t_Base Basic information such as various default values and consumption tax rates. t_BlackList Email address of the user who does not want to make a reservation again. t_Corp Contract company information. A company that runs stores and sales offices where reservations can be made. t_MarketKind List of industries that can be reserved. What to call stores and sales offices,
Whether the reserved resource is a place, a person, a thing, or no resource, whether it is necessary to know the number of people, and the like are specified for each type of business. t_MenuResource Menu and resource correspondence table. t_NaritaiDirectory Register ** of "I want to become XX". t_NaritaiFreeText Free recruitment of new "I want to become XX" from users. t_NaritaiJumpSite If the search result for "○○ Narutai" is another site, the jump destination. t_NaritaiJumpSiteVS The correspondence table between ** and site when the search result for "** Naritai" is another site. t_OfficeHoliday Register a holiday when the administrator is no longer with the secretariat. On holidays, if a reservation is canceled during the holiday period, encourage them to contact them directly to make sure. t_OfficialMenu Generic menu. Menu at the stage where the store / sales office is not specified. t_Place Area name. t_PlaceChiku The district to which the prefecture belongs. t_PlaceKen The state or province to which the region belongs. t_Rcaution Business-specific precautionary note at the time of booking. t_Reserve Reserved. t_ReserveFAX FAX data when contacting stores with FAX. When a reservation or cancellation is made at a store or the like without an Internet terminal, one line is added to this table. t_ReserveQA The reservation person's answer to the store-specific reservation questions. t_Resource Resource. A hairdresser is a hairdresser and a restaurant is a table. t_ResourceI Resource details when the resource is a person. Blood type, birthday, etc. t_ResourceM Resource details when the resource is a thing. Features etc. t_ResourceS Resource details if the resource is a location. Area, capacity, lighting etc. t_Rtable Reserved frame. Date and time where reservation can be made. t_RtableMenu Menu corresponding to reservation frame. t_Shop Information about stores and sales offices. t_ShopInfo Campaign information for each store / sales office. t_ShopMenu Menus for stores and sales offices. t_ShopMenuVS Correspondence table between menus of stores and offices and general-purpose menus. t_ShopRQ Store specific reservation questions. t_ShopRQA Options for answering store-specific booking questions. t_UserPassWord A password that allows a reservationr to view or cancel his or her reservation history.

Next, an example of a page configuration of a site provided by the system of the present invention will be described with reference to the drawings. The page structure of the site can be broadly divided into the booking site (user side),
It is classified into a secretariat management site, a company management site, and a store management site.

On the business side, it is possible to browse and manage the customer's personal information, history, and other information from the information list displayed online, and to manage a plurality of stores. The functions can be divided into management at the headquarter level of a company such as a chain store, management at the store level for each store, and management at the staff level for each staff. In this case, as in the invention as set forth in claim 14, the level of authority to be able to access / browse information is set for each customer / staff who accesses online, stored and stored for each staff to access. It is possible to perform control and management by, for example, issuing an ID and a password to the user.

FIG. 15 shows a management menu of a Web site for managing a company level, such as a chain store having a plurality of stores. You can check the list of registered stores of the company, the status of reservation reception, the last reception frame, etc.You can also check the list of company resources, affiliation name, name, status, etc., basic information such as store address and business hours Information for accepting reservations, etc., advertising information such as products / menus, and information such as affiliation, attributes, names, etc. for each resource are stored in respective tables of the database. 21 to 26
Is a We for managing store level for each store etc.
It is a figure showing the management menu of site b.

FIGS. 16 to 20 are diagrams showing Web site management menus for performing management at the secretariat level for managing and operating the system of the present invention. It manages reservations and cancellations, and monitors reservations and cancellations in a list of all reservations. In addition, it is possible to check the contracted company list for management of the secretariat, the number of stores that have started accepting reservations, and the last available date. In addition, register and delete vague contents (words you want to receive) of services you want to receive, register / delete sites that jump from words you want to receive, and use the sales information management menu as a candidate company or store to be contracted. You can manage the maintenance, etc., the type of business that you want to be on the net you want to become, the registration of the area name, the staff, the Q & A, etc. In addition, reservation fee, secretariat system information,
You can also register default values such as icons and contact information.

FIGS. 27 to 29 show the W used by the customer side.
It is a figure showing a reservation menu of an website. Displays the menu you want to book and its price, displays the date and time when you can make a reservation and a list of stores and offices, name, phone number, email address,
In addition, it is possible to enter comments on the address, gender, age, and reservation destination, and you can add questions specified by stores and business offices. When the customer clicks "Confirmed" to confirm the details of the reservation, a reservation e-mail is sent. In addition, a list of reservations currently kept can be displayed as a page dedicated to each customer.

Through these means, the information stored in the database can always be kept up-to-date.
Alternatively, it is possible to confirm by referring to the latest information. Although described in detail above, the present invention is not limited to the embodiment described above, and it can be said that various modifications are possible within the scope of the invention described in the claims. Not even. Further, in the present specification, means does not necessarily mean physical means, but also includes a case where the function of each means is realized by software. Further, the function of one unit or step may be realized by two or more physical units, and the function of two or more units or steps may be realized by one physical unit.

According to an embodiment of the present invention, as in the invention of claim 13, the database further includes a system usage charge table and a system usage history table. The multi-industry online reservation / management system according to any one of claims 1 to 12, characterized in that it is possible to perform charging management for a business or the like according to the use situation. According to this, the business or the like registers information, adds, changes, etc., counts the amount of data, the period of use of the system, the amount of access, etc., or the number and amount of customers obtained,
The data is stored. On the other hand, these unit prices and the like are also stored, and a method of calculating by multiplying the two is used.
When using the system of the present invention, it is possible to calculate and manage the amount of money to be charged to a business or the like. In this case, when the system administrator of the present invention browses and manages the Web site, it is possible to issue a bill or a statement.

According to an embodiment of the present invention, the server system further includes information transmitting / receiving means for transmitting / receiving information between a customer and a business entity. The multi-industry online reservation / management system according to any one of claims 1 to 14, wherein the system is capable of transmitting and receiving information, counseling, and other information to and from a customer. Means for exchanging information with the customer include an e-mail using e-mail software, a method of transmitting / receiving e-mail from a Web site, an electronic conference room (BBS), and other methods.

In another embodiment of the present invention, the database further stores image information or the like for simulating individual services, as in the invention according to claim 16, and the display means 16. A multi-industry online reservation according to any one of claims 1 to 15, characterized in that it is possible to simulate in advance a customer's desired service or the like based on information provided by a business operator or the like and decide whether or not to make a reservation.・ Management system. For example,
When a customer using a beauty salon performs a montage of his or her own hairstyle, a transparent image file (transparent gif or the like) having a transparent background is used, and an image of each customer registered in a database in advance and a hair By superimposing and displaying the images of the style pattern, the customer can montage and select the selected hairstyle image and the registered own image. It is also possible to save the superimposed image as one new image and transmit it to the server system side of the present invention by using today's image technology.

[0092] In another embodiment of the present invention, as in the invention according to claim 17, the server system further includes an evaluation in which a customer evaluates a popularity vote for each store or staff. A multi-industry online reservation / management system according to any one of claims 1 to 16, wherein the system is provided with means. The voting function can be realized on a Web site by a program using CGI or the like.

According to another embodiment of the present invention, as in the invention described in claim 18, the fees, salaries, etc., achievements, skills, etc. of each staff in the business operator are stored in the resource table of the database. The multi-industry online reservation / management system according to any one of claims 1 to 17, wherein the multi-industry online reservation / management system is characterized by being capable of performing staff evaluation, staff search, and the like of staff. The information of the staff of each store stored in this way can be used for staff management, personnel evaluation / management, and the like, if it is configured to be viewed only by a specific person such as an arbitrary store. Alternatively, if other store personnel can view the predetermined information, or if only a specific person can see it, such as a recruitment agency, etc. It can be used for things.

Further, the system according to the present invention includes a case where the terminals of the customer and the business operator are portable telephones, PHSs and other wireless communication terminals.

[0095]

As described above in detail, according to the present invention, from the information list displayed online,
It is possible for customers to search for businesses, etc. in various industries, make reservations, and send and receive other information. From businesses, etc., browse and manage customer's personal information, history, and other information. It is possible to provide a multi-industry online reservation / management system that can be used. Further, according to the present invention, it is possible to realize a system capable of managing a reservation for each store staff in addition to a reservation for each store.
Further, it is possible to realize a system in which a customer can make a reservation or the like from a list of fee information by store, by staff, by day of the week, by time zone, by resource, and the like. further,
Customers simply enter their free time or vague service content they want, such as "I want to."
This makes it possible to search for businesses and the like across a wide range of industries, and make reservations for the optimal combinations possible for customers. Furthermore, avoiding duplication with telephone reservations, and avoiding comparisons with competitors when displayed on customer terminals, realizing the convenience of the business operator such as displaying it as its own homepage A system that can do this is also possible.

[Brief description of the drawings]

FIG. 1 is a system configuration diagram showing a basic configuration of a system according to the present invention.

FIG. 2 is a diagram showing an example of basic functions of a database server and an application server in the system configuration diagram of FIG. 1;

FIG. 3 is a screen image diagram illustrating an example of a screen when a search is performed in a customer terminal.

FIG. 4 is a screen image diagram showing an example of a screen when performing a search in a customer terminal.

FIG. 5 is a screen image diagram showing an example of a screen when performing a search in a customer terminal.

FIG. 6 is a screen image diagram showing an example of a screen when performing a search in a customer terminal.

FIG. 7 is a screen image diagram showing an example of a screen when a search is performed in a customer terminal.

FIG. 8 is a diagram showing a processing flow when a reservation request is transmitted from a customer terminal using the system of the present invention and a reservation is possible.

FIG. 9 is a diagram showing a processing flow when a reservation request is transmitted from a customer terminal using the system of the present invention, the reservation is NG (double booking), and the reservation is accepted after re-application. .

FIG. 10 is a diagram showing an example of a confirmation message when a reservation request is received from a customer terminal at the server of the system of the present invention and the reservation request is transmitted to the business operator terminal side.

FIG. 11 is a diagram showing an example of a confirmation message when a reservation request is received from a customer terminal in the server of the system of the present invention and the reservation request is transmitted to the business operator terminal side.

FIG. 12 is a diagram showing an example of the content of a reservation failure mail.

FIG. 13 is a flowchart illustrating a basic processing flow according to the embodiment;

FIG. 14 is a flowchart showing a basic processing flow for performing a check according to a reservation-time check flow.

FIG. 15 shows a management menu of a Web site for managing at a company level, such as a chain store having a plurality of stores.

FIG. 16 is a diagram showing a management menu of a Web site for performing store-level management for each store or the like.

FIG. 17 is a diagram showing a Web site management menu for performing store-level management for each store or the like.

FIG. 18 is a diagram showing a Web site management menu for performing store-level management for each store or the like.

FIG. 19 is a diagram showing a Web site management menu for performing store-level management for each store or the like.

FIG. 20 is a diagram showing a Web site management menu for performing store-level management for each store or the like.

FIG. 21 is a diagram showing a Web site management menu for performing store-level management for each store or the like.

FIG. 22 is a diagram showing a Web site management menu for performing store-level management for each store or the like.

FIG. 23 is a diagram showing a Web site management menu for performing store-level management for each store or the like.

FIG. 24 is a diagram showing a Web site management menu for performing store-level management for each store or the like.

FIG. 25 is a diagram showing a Web site management menu for performing store-level management for each store or the like.

FIG. 26 is a diagram showing a Web site management menu for performing store-level management for each store or the like.

FIG. 27 is a diagram showing a reservation menu of a Web site used by a customer.

FIG. 28 is a diagram showing a reservation menu of a Web site used by a customer.

FIG. 29 is a diagram showing a reservation menu of a Web site used by a customer.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Customer terminal, business terminal, etc. 2 Customer terminal, business terminal, etc. (portable information terminal) 3 Internet network, etc. 4 Web server 5 Database server 6 Application server 7 Mail server

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) G06F 17/30 170 G06F 17/30 170Z 340 340A

Claims (19)

[Claims] 1. A system provided on a network to which a computer, a portable information terminal, and the like are connected,
In the system, a customer terminal for connecting to a network, a beauty salon, various stores such as restaurants, various schools, leisure facilities, and the like are installed in businesses in all types of industries such as,
A terminal such as an operator for browsing and managing information, and a server system for connecting the customer terminal and the terminal such as the operator via a network are provided. Display means for displaying information via a browser provided in the customer terminal, and customer input / transmission means for the customer to input, search, select, and transmit data online, The terminal of the business etc. has a display means for displaying information via a browser provided in the terminal of the business etc. when connected to the network, and the data input / search / selection / An input / transmission means such as a business operator for performing transmission and the like is provided, and the server system includes a customer table, a store table, a charge table,
A database for storing data including a reservation table and a resource table, and for extracting a data by referring to the database based on the input and transmitted information and generating a file to be displayed online. Application is provided, when the client terminal accesses the server system from the customer terminal, from among the information stored in the database provided by a plurality of businesses including businesses that span multiple industries, It is possible to search for information, make reservations, send and receive other information, and access the database from terminals such as business operators to access customer's personal information, history, and other information. A multi-industry online reservation / management system that can be viewed and managed. 2. The invention according to claim 1, wherein the database cooperates with another system such as a groupware provided in a customer terminal storing a personal schedule and the like of the customer, and stores the information of the customer in the customer terminal. A list of personal schedules is displayed, and when a customer inputs a desired time, a list of services that can be received during the idle time is displayed to enable the customer to make a desired reservation. 2. The multi-industry online reservation / management system according to claim 1, wherein schedule data such as wear is also updated. 3. The method according to claim 1, wherein
In the store table, information including a publicity statement of each store is stored. From the customer input / transmission means, the vague contents of the service desired by the customer are input / transmitted, and the input / transmission is performed. And extracting data or the like by referring to the store table based on the information obtained, displaying a list of stores or services suitable for the customer terminal, and enabling a customer to make a desired reservation. Or 2
Multi-industry online reservation and management system described in any of the above. 4. The invention according to claim 1, wherein said customer input / transmission means includes a date, a day of the week, a time, an area,
It is possible to input one or more of arbitrary items among various information such as business type, store, resource, etc.,
4. The multi-industry online reservation according to any one of claims 1 to 3, wherein an input screen is dynamically generated in accordance with the input information, and the burden of customer input is reduced by a minimum procedure. -Management system. 5. The invention according to claim 1, wherein the store table stores telephone reservation status data at each store such as each business entity in real time, and the customer terminal includes The online reservation / management system according to any one of claims 1 to 4, wherein the latest reservation status including reservations is displayed so as to avoid duplication with telephone reservations. 6. The invention according to claim 1, wherein data indicating refusal of information disclosure at each store can be transmitted to said business operator input / transmission means, and said data is stored in said store table. When the store specified by the data is selected by the customer input / transmission means, the information of the store is not displayed on the customer terminal, and only the presence or absence of the reservation can be requested. The multi-industry online reservation / management system according to any one of claims 1 to 5, wherein the business operator can avoid giving the customer comparison information with other companies in the same industry. 7. The invention according to claim 1, wherein said customer input / transmission means is capable of inputting / transmitting a customer's e-mail address, telephone number, password, and the like, and said transmitted data is transmitted to said customer 7. A multi-industry online reservation according to claim 1, wherein the multi-industry online reservation is stored in a table, and authentication security is ensured using the table.
Management system. 8. The invention according to claim 1, wherein the reservation table of the database is capable of managing reservations for each resource such as staff of each store in addition to reservations for each store. A multi-industry online reservation / management system according to any one of claims 1 to 7, characterized in that: 9. The invention according to claim 1, wherein the fee table in the database stores fee information such as by store, by resource such as staff, by day of the week, by time zone, by resource, and the like. The customer can make a reservation or the like from a list of these information displayed by the display means provided in the customer terminal.
8. A multi-industry online reservation / management system according to any of 8 above. 10. The invention according to claim 1, wherein
The resource table of the database stores information on the available date and time for each resource, and allows a customer to make a reservation or the like from a list of these information displayed by a display unit provided in the customer terminal. The multi-industry online reservation / management system according to claim 1, wherein: 11. The invention according to claim 1, wherein the customer table of the database stores usage history and other information of each store or service of the customer. A multi-industry online reservation / management system according to any one of (1) to (10). 12. The invention according to claim 1, wherein the resource table of the database stores information relating to resources associated with each product or service, and is displayed by display means provided in the customer terminal. The multi-industry online reservation / management system according to claim 1, wherein a customer can make a reservation or the like from the information list. 13. The invention according to claim 1, wherein the database further includes a system usage charge table and a system usage history table,
The multi-industry online reservation / management system according to any one of claims 1 to 12, wherein it is possible to manage a charge to a business or the like in accordance with the use status of the system. 14. The invention according to claim 1, wherein data extraction and the like are performed by referring to said database based on the input and transmitted information and provided in a terminal such as a customer terminal or a business operator. The application for generating the file displayed by the display means further includes:
The multi-industry online reservation / management system according to any one of claims 1 to 13, wherein access, information browsing, and the like are controlled for each staff member such as a customer or a business operator who accesses the system online. 15. The invention according to claim 1, wherein said server system further comprises information transmitting / receiving means for transmitting / receiving information between a customer and a business entity, etc. 15. The multi-industry online reservation / management system according to claim 1, wherein counseling and other information can be transmitted and received. 16. The invention according to claim 1, wherein the database further stores image information or the like capable of simulating individual services, and the display means converts the information provided by the business operator or the like into a customer. 2. A simulation of a desired service or the like in advance and a decision as to whether or not to make a reservation can be made.
Multi-industry online reservation / management system according to any of 5 above. 17. The invention according to claim 1, wherein said server system is further provided with an evaluation means for evaluating a popularity vote or the like for each store or staff by a customer. Claims 1 to 1
6. A multi-industry online reservation / management system according to any of 6. 18. The invention according to claim 1, wherein the fees, salaries and other treatments, results, skills, and the like of each staff in each business are stored in the resource table of the database, and the staff evaluation, 18. The multi-industry online reservation / management system according to claim 1, wherein a human resource search or the like can be performed. 19. The invention according to claim 1, wherein the customer terminal and the terminal such as a business operator include a mobile phone, a PHS and other wireless communication terminals. Multi-industry online reservation /
Management system.