JP2002230272A - Method and system for cyber sale - Google Patents

Abstract

PROBLEM TO BE SOLVED: To obtain a cyber sale system for conducting business and service of high quality. SOLUTION: An ID.password transmision means 1 for establishing an access conducts connection and authentication from an interest organ to a customer group by an ID number and a password, an access establishing means 2 confirms the ID number and the password to connect.autheticate the accessing interest organ, and a business means 3 for the customer group provides a business.service function using a communication network. The business.service function provided to the customer group is built in a business system in the customer group by a business system built-in means 5. An information fundamental means 6 develops business system provision to users in the group, and a using history control system part 8 refines and controls information. A degree of the possibilty in business contribution of the customer group is calculatable thereby for the interest organ, so as to enhance the business.service provision to the each group.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

The present invention relates to a cyber sales method and a cyber sales system, and more particularly, to a cyber sales method and a cyber sales system for an in-house business system.

[0002]

2. Description of the Related Art Conventionally, a cyber sales method and a cyber sales system are constructed as, for example, a cyber sales method and a cyber sales system for an in-house business system. With the change of business contents, the change of environment, the change of business system, the maintenance and expansion of infrastructure, etc., the business system in a company is always required to reform business and service activities with higher quality.

[0003] Prior application invention example 1 similar to the present invention in the technical field
Japanese Patent Application Laid-Open No. 2000-10796 discloses a “method of obtaining usage data of an application on an information processing apparatus, the information processing apparatus and a recording medium”. The present invention application example 1
By inserting a monitoring-only library into the application and intercepting event information, it is possible to obtain detailed usage data without modifying the application by simply changing the application-specific processing.

[0004] Japanese Patent Application Laid-Open No. H11-232088 of Invention Example 2 of the prior application
The "business data system" of the publication is to provide a business model capable of constructing a business system capable of reflecting a system design and structure from the business side and business characteristics of each company. In order to solve this problem, a business model is created using a frame constructed with flow business, link information that links data between flow businesses, and mask information that supports the execution of the flow business, using an approach from the business side. , Is building a business system.

[0005]

However, in the pursuit of higher quality sales and service reforms, there is always a need for a flexible response to rapid changes in the social organizational base. In such a situation, the above-mentioned prior art is roughly classified into the following first problem and second problem, which are limited to the in-company business system.

[0006] The first problem described above is that exchange information is often limited to transaction contents in conventional network transactions, and mere banner advertisements have the following problems.

[0007] 1) It is difficult for a trader organization to calculate how much access from a customer group leads to business contribution.

[0008] 2) For the customer group, information necessary for business is concentrated at the purchasing / transaction window, and it is necessary to separately transmit information to the site. This places a heavy burden on business support and information sharing.

The second problem described above is that in the conventional sales and service activities, the sales side must go to the customer group and perform the sales activities within a limited time.

[0010] 1) It may not be possible for a trader organization to carry out high-quality sales and service activities because it takes time to move or negotiate to the site or it takes time. In addition, personnel are dispatched every time there is a sales or service act, and with the diversification of sales and service acts, the in-house enrollment rate of personnel decreases, and it is difficult to implement training to improve the skills of personnel. This has hindered the ability to provide sales and service activities to customer groups.

[0011] 2) For the customer group on the service receiving side, there is a case where the business cannot be performed accurately and promptly due to the time required for the agency to provide the sales and service activities.

An object of the present invention is to provide a cyber sales method and a cyber sales system for performing higher-quality sales and service activities.

[0013]

In order to achieve the above object, the invention according to claim 1 provides a business system for a customer group from a predetermined trader organization into a business system of the customer group, or a transaction within the customer group. This is a cyber-sales method that uses a communication network to provide sales and service functions for the purpose of dealing with members. Confirm the ID number and password in response to the access establishment ID / password transmission process for connecting and authenticating to the customer group and the request for the access establishment ID / password transmission process by the agency.
In the access establishment process that connects and authenticates the accessing agency, the sales for the customer group that provides sales and service functions using the communication network from the agency to the customer group, and the sales for the customer group A business system incorporation process for incorporating the sales and service functions provided to the customer group from the trader organization into a business system in the customer group where services by the sales and service functions will be required; An information infrastructure construction process for deploying a business system to other users and building an information infrastructure, and refining information generated when users within the customer group use the sales and service functions provided by the agency. And a use history management step of managing the usage history.

Further, the system further includes a record management step of recording and managing actions in the business model constructed by the above-mentioned sales and service functions, and the sales and service functions provided from the trader organization to the business system of the customer group. Of the use result analysis process, which analyzes the degree of use and contents from various angles using various analysis and graph creation tools, databases, data mining software, methodologies, etc. A billing step of converting the billing cost or a considerable benefit for each trader institution ID based on the analysis result, performing a billing action to each trader institution, and managing collected information from the trader institution, etc.,
Enables the customer group to charge the sales and service functions to the service provider for the sales and service functions. Starting from the information on the establishment of access by the service provider, the usage date / time / user / use content and history, usage result analysis, billing content, etc. , Exchanged via a connection with a communication network, and the agency ID
It is better to record all the past contents every time, so that consideration for the environment and reduction of the environmental load can be realized.

According to a fifth aspect of the present invention, there is provided a sales / service for the purpose of conducting a transaction for a customer group from a predetermined trader organization into a business system of the customer group or a transaction for members of the customer group. This is a cyber sales system that realizes the supply of functions using a communication network.
The ID and password transmission means for establishing and connecting to the customer group from the agency and the ID number and the password in response to the request from the ID and password transmission means for establishing the access of the agency by the number and the password. A means for establishing access to connect and authenticate the accessing organization, a means for customer groups providing sales and service functions using a communication network from the organization to the customer group, Incorporating a business system, which is a means of incorporating a sales / service function provided from a trader organization to a customer group in a business means for a group into a business system in the customer group where services by the sales / service function will be required. Means and the customer group provides business systems to users within the group. Information infrastructure construction means for developing an information infrastructure by deploying services, and a usage history management system section that refines and manages information generated when users inside the customer group use the sales and service functions provided by the vendor organization When,
It is characterized by having.

In addition, the system further includes a record management unit for recording and managing actions in the business model constructed by the above-mentioned sales and service functions, and the sales and service functions provided from the trader organization to the business system of the customer group. Of the use result analysis means, which analyzes the value and the degree of use from various angles using various analysis means, graph creation tools, databases, data mining software, methodologies, etc. A billing means for converting a billing cost or a considerable benefit for each trader institution ID based on the analysis result, performing a billing action to each trader institution, and managing collected information from the trader institution; It is possible to charge for the posting of sales and service functions to the trader organization, starting with information on access establishment by the trader organization, Date time and user and use contents and history, usage results analysis, such as billing content has been exchanged via the connection means to a communication network, skilled engine ID
Every time, the past contents are all recorded, and it is preferable to consider the environment and reduce the environmental load.

[0017]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Next, an embodiment of a cyber sales method and a cyber sales system according to the present invention will be described in detail with reference to the accompanying drawings. Referring to FIGS. 1 to 6, one embodiment of the cyber sales method and the cyber sales system of the present invention is shown.

FIG. 1 is a block diagram showing an example of the overall configuration of an embodiment of the present invention. In the present configuration example, the access establishment ID / password transmitting means 1 uses the ID number and the password issued by the customer group to the trader organization 20 to connect and connect the trade establishment 20 to the customer group access establishment means 2 with the ID number and password. It is intended for authentication. This establishes a connection with the customer group's network access and provides sales and service functions. Here, the “customer” corresponds to another second person when the trader organization is the first person. More specifically, “customers” include customers generally referred to and sales partners, which are organized and collective dealers composed of companies, corporations, organizations, and individuals. Related things are also included.

The means 2 for establishing access is provided by
The ID number and the password are confirmed in response to the request from the ID / password transmitting means 1 for access establishment of 0, and the connecting / authenticating action of the accessing agency 20 is performed. Thereafter, the access information is newly registered in the record management unit 4. Also, when there is unauthorized access, the information is registered and the information is maintained and stored.

The sales means 3 for the customer group is a sales / service function provided from the agency 20 to the customer group using the communication network. Main business
The service function is provided to the customer group through the access establishing means 2.

The record management unit 4 records and manages actions in the business model. FIG. 2 shows a record management unit as a management example: usage history: business trip / transportation expense clearing business management record,
Is shown. As shown in FIG. 2, the information managed and recorded is taken out as needed and used for analysis and billing. Beginning with access establishment information by the trader organization 20,
Usage date / time / user / usage contents / history, use result analysis, billing contents, etc. are exchanged via connection means such as a network, and all past contents are recorded for each agency ID. I have.

The business system incorporation means 5 performs the sales and service functions provided from the agency 20 to the customer group in the customer group sales means 3 by using the business system in the customer group where the service will be required. It is a means to incorporate into. As this means, there are a method of performing online real-time processing, processing of accessing the trader organization 20 after performing local processing offline, and processing in which a business function is sent to the user environment for each access, and the like. In addition, the devices required for the execution of the present system are possible as long as they can be processed in the communication network, and need not be particularly specified.

FIGS. 3 and 4 show examples of the configuration of the information base means 6. FIG. 3 is an example 1 using the information infrastructure, and FIG. 4 is an example 2 using the information infrastructure. The information base means 6 is a business system providing means that the customer group is expanding to users inside the group. Through this, the sales and service function contents provided by the agency 20 incorporated by the business system incorporating means 5 can be used. Further, the business / service function contents of the trader organization 20 used through the information use means 7 described below are newly registered in the record management unit 4.

The information using means 7 allows a user inside the customer group to use the sales and service functions provided by the trader organization 20 by clicking function buttons or through various input means according to the system of each function. Perform duties.
For example, input means such as keyboard input, voice input, portable terminal / telephone input, and mouse input.

The usage history management method and system 8 uses information generated when a user inside the customer group uses the sales / service function provided by the trader organization 20.
Purification and management. For example, order amount, number of times,
Usage history information such as time such as time, information collection / reference / number of times, and information calculated as points based on the contents. These pieces of information are newly recorded in the record management unit 4. The recorded management example is as shown in FIG.
Usage history as a record management example: a business trip / transportation expense clearing business management record.

The use result analyzing means 9 analyzes the degree of use and the contents from various angles using various analyzing means, a graph creation tool, a database, data mining software, a methodology and the like. After analysis, the result information is
Recorded in the record management unit 4. The analysis is based on the overall
This is performed every D or the like.

The display means 10 takes out the analysis result information from the record management unit 4, and uses various analysis means, graph creation tools,
Display with a database, data mining software, etc.

FIG. 5 shows an example of the configuration of the claim 11. The billing means 11 converts the billing cost or a considerable benefit for each trader institution ID based on the analysis result of the utilization result analysis means 9, makes a billing action to each trader institution 20, collects information from the trader institution 20, etc. Also manage. This billing information is newly registered in the record management unit 4.

(Operation Example) Next, the operation of this embodiment will be described with reference to FIG. In this model, the business organization 20 first builds a sales / service function to be provided to a target customer group. After an agreement or a contract has been made with the target customer group to provide the sales and service functions, the sales and service functions are provided.

In step S1, first, an ID number is received from the customer group, and the ID / password transmitting means 1 for access establishment is used by the ID number and the password.
Is used to connect and authenticate from the customer group sales means 3 to the access establishment means 2 designated by the customer group.

In step S2, the customer group
The access connection of the agency 20 is confirmed and authenticated by the access establishing means 2, and this access information is recorded in the record management unit 4.
Register a new one. Also, when there is an unauthorized access, the information is registered and the information is maintained and stored.

In step S3, the customer group
The contents of the sales and service functions provided by the trader organization 20 are checked, and the business system embedding means 5 incorporates the information and functions into each internal business system to which the necessity of the information and functions is applicable.

In step S4, the customer group
Through the information infrastructure means 6 (see the information board means shown in FIGS. 3 and 4) developed for the users inside the group, it is confirmed that the contents of the sales and service functions provided by the agency 20 can be used. Prepare and prepare the environment before using the manuals. Further, information on which in-house system the sales / service function contents can be used is newly registered in the record management unit 4.

In step S5, the user in the customer group uses the information utilization means 7 to click on a function button or various input means according to the system of each function, using the sales / service function provided by the agency 20. Operate,
Perform duties. The business content used at this time is newly registered in the record management unit 4.

In step S6, the information calculated as points based on the use history information and contents generated when the user inside the customer group uses the sales and service functions of the trader organization 20 in step S5, the use history is used. It is generated by the management method and system 8 and is newly recorded in the record management unit 4. The above usage history information and contents include: 1. Order amount / number / time This is the time for information collection, reference, and number of times. An example of management is shown in FIG. 2 in the record management unit: use history: business trip / transportation expense clearing business management record.

In step S7, the utilization result analysis means 9 analyzes the degree of use and the contents from various angles using various analysis means, graph creation tools, databases, data mining software, methodologies, and the like. This analysis result information is recorded in the record management unit 4.

In step S8, the analysis result information is extracted from the record management unit 4, and displayed on the display unit 10 by various analysis units, a graph creation tool, a database, data mining software, or the like.

In step S9, based on the result of the analysis in step S8, the billing means 11 converts the billing cost and corresponding benefits into billing charges to the agency 20. This billing information is newly registered in the record management unit 4.

In step S10, the trader organization 20 pays a fee and provides benefits for listing sales and service functions for the billing action of the customer group.

(Effects) According to the above-described embodiment, the sales and service functions can be effectively provided in the business system of the customer group in the range including the company or the organization and the trader. This sales and service function uses a communication network to a company or a plurality of organizations, individuals, or trade institutions 20 for the purpose of dealing with a customer group or dealing with members of the customer group. Products, business services, and information services according to the system business screen of the customer group.

More specifically, an example of the effect obtained in each section will be described below. 1) Effect obtained in a customer group (a company or an organization or an individual who receives service / sales, etc.);・ It is possible to quickly respond to information services or products necessary for business. -It is possible to request the agency right 20 for the banner right cost on the business screen.・ It is possible to calculate the relevance to the group of business organizations, and by improving the acquisition of needs information in business and members, it will lead to quality improvement of work contents, cost reduction, and member service improvement.

2) Effects obtained in a trader organization (a company, an organization, or an individual who provides and sells services).・ Because it is possible to provide each customer group with sales and service activities that are relatively higher in quality than personal business activities for customer groups, it leads to an increase in loyalty acquisition.・ Because the system uses a network of customer groups, it is possible to respond relatively cheaply compared to human resources and improve business efficiency.・ The relevance to customer groups can be calculated, leading to various business contents and improvement of customer service.・ Contribution to the environment CO ₂ emissions will be reduced due to the reduction of human movement, and environmental impact will be reduced.

The above embodiment is an example of a preferred embodiment of the present invention. However, the present invention is not limited to this, and various modifications can be made without departing from the scope of the present invention.

[0044]

As is apparent from the above description, the cyber sales method and the cyber sales system of the present invention provide an I / O issued by a customer group to a trader organization.
Connect and authenticate from the agency to the customer group using the D number and password, confirm the ID number and password in response to the request from the agency, and connect and authenticate the agency that accesses the device. Provide sales and service functions to customer groups using the communication network. In addition, the sales and service functions provided by the institution to the customer group are incorporated into the business system within the customer group where services by the sales and service functions will be required, and the sales and service provided by the institution are provided. The information generated when using the service function is refined and managed by the user inside the customer group.

Therefore, the first problem of the prior art can be solved as follows by calculating the contents of access together by the customer group and the agency which are the recipients of the information. 1) It is possible for the trader organization to calculate the degree to which it contributes to the business of the customer group, and it is possible to improve the provision of sales and service activities for each customer group. 2) For the customer group, by calculating the value of the sales and service activities provided by the agency, it is possible to increase the revenue by making the banner posting a fee to the agency.

In order to solve the second conventional problem, a business organization directly provides a sales / service function to a business system of a customer group, which is a recipient of information, and performs an order receiving and a follow-up operation as follows. Resolve. 1) For the agency, it is possible to provide various sales and service activities to customer groups accurately and promptly.・ By improving the provision of sales and service activities for each customer group through the network, it is possible to provide training on improving the ability of personnel in line with the increase in the ratio of employees in-house, and to improve the quality of the provision of sales and service activities to customer groups. And improve customer satisfaction. · CO ₂ emissions is reduced by the reduction of human movement, to achieve the environmental load. 2) For the customer group, by improving the accuracy and speed of the sales and service activities provided by the agency, the business content can be improved through the qualitative improvement of business execution.

[Brief description of the drawings]

FIG. 1 is a block diagram illustrating an overall configuration example of an embodiment of a cyber sales method and a cyber sales system of the present invention.

FIG. 2 is a diagram illustrating a configuration example of a record management unit (use history: business trip / transportation expense clearing business management record), which is a management example.

FIG. 3 is a diagram illustrating a configuration example 1 of an information base unit.

FIG. 4 is a diagram showing a configuration example 2 of the information base means.

FIG. 5 is a diagram illustrating a configuration example of a claim unit;

FIG. 6 is a flowchart showing an operation example of the present invention.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Access establishment ID / password transmission means 2 Access establishment means 3 Customer group sales means 4 Record management unit 5 Business system incorporation means 6 Information infrastructure means 7 Information usage means 8 Usage history management method and system 9 Usage result analysis means 10 display means 11 claim means 20 trader organization

Claims (8)

[Claims] Claims 1. A business or business for a transaction from a predetermined trader organization into a business system of a customer group for the customer group or a transaction for a member of the customer group.
A cyber sales method for realizing service function supply using a communication network, wherein connection / authentication from the trader organization to the customer group is performed by an ID number and a password issued by the customer group to the trader organization. An access establishment ID / password transmission step to be performed, and an ID number and a password are confirmed in response to the request of the access establishment ID / password transmission step of the trader organization.
An access establishment step of connecting and authenticating the accessing agency, a business for a customer group providing a sales / service function using a communication network from the agency to a customer group, and a business for the customer group A business system incorporation step of incorporating a sales / service function provided from a trader organization to the customer group in sales into a business system in the customer group where the service by the sales / service function will be required; Is an information infrastructure construction process for deploying a business system to users inside the group and constructing an information infrastructure, and this occurs when the users inside the customer group use the sales and service functions provided by the agency. A use history management step of refining and managing information. -Sales method. 2. The system according to claim 1, further comprising a record management step of recording and managing an action in a business constructed by said sales and service function, wherein said business organization provides a sales and service function provided to a customer group business system. 2. The cyber sales method according to claim 1, wherein a value is calculated. 3. A use result analysis step of analyzing the degree of use and contents from various angles using various analysis and graph creation tools, databases, data mining software, methodologies, and the like, and an analysis of the use result analysis step. Institution ID based on the result
A billing process of converting each billing cost or a considerable benefit, performing a billing action to each trader organization, and managing collected information from the trader organization, etc .; 3. The cyber-sales method according to claim 2, wherein billing of sales and service functions is enabled. 4. Starting from access establishment information by the trader organization, use date / time / user / use contents / history, use result analysis, billing contents, etc. are exchanged via a connection with the communication network. And the trader organization ID
4. The cyber sales method according to claim 3, wherein all past contents are recorded every time, and consideration for the environment and reduction of environmental load are enabled. 5. A communication network for providing a sales / service function for a transaction from a predetermined trader organization to a business system of a customer group or for a transaction to a member of the customer group. An ID / password for access establishment that connects and authenticates from the trader organization to the customer group according to an ID number and a password issued by the customer group to the trader organization. Transmission means; access establishment means for confirming an ID number and password in response to a request from the access establishment ID / password transmission means of the trader organization, and performing connection / authentication of the accessing trader organization; Provide sales and service functions using a communication network from Business means for the customer group to be provided, and business and service functions provided by the trader organization to the customer group in the business means for the customer group, and services within the customer group for which services by the sales and service functions will be required. Business system incorporation means as means for incorporation into the system; information base construction means in which the customer group expands the business system provision to users in the group and constructs an information infrastructure; A cyber sales system comprising: a usage history management system unit for refining and managing information generated when using a sales / service function provided by the user. 6. A sales / service function provided by the trader organization into a business system of a customer group, further comprising a record management unit for recording / managing actions in a business constructed by the sales / service function. The cyber sales system according to claim 5, wherein a value is calculated. 7. A use result analyzing means for analyzing the degree of use and contents from various angles using various analyzing means, a graph creation tool, a database, data mining software, a methodology, and the like. Trader institution ID based on analysis results
A billing means for converting each billing cost or a considerable benefit, performing a billing action to each trader organization, and also managing collection information from the trader organization, etc .; 7. The cyber sales system according to claim 6, wherein billing of sales and service functions is enabled. 8. Starting from access establishment information by the trader organization, use date / time / user / use contents / history, use result analysis, billing contents, etc. are exchanged via connection means such as the communication network. And records all past contents for each of the above-mentioned trader institution IDs,
The cyber sales system according to claim 7, wherein an environmental load can be reduced.