KR20090068534A - Beauty culture and medical treatment contents and service supply system using internet - Google Patents
Beauty culture and medical treatment contents and service supply system using internet Download PDFInfo
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- KR20090068534A KR20090068534A KR1020070136200A KR20070136200A KR20090068534A KR 20090068534 A KR20090068534 A KR 20090068534A KR 1020070136200 A KR1020070136200 A KR 1020070136200A KR 20070136200 A KR20070136200 A KR 20070136200A KR 20090068534 A KR20090068534 A KR 20090068534A
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- G—PHYSICS
- G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
- G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G16H50/00—ICT specially adapted for medical diagnosis, medical simulation or medical data mining; ICT specially adapted for detecting, monitoring or modelling epidemics or pandemics
- G16H50/30—ICT specially adapted for medical diagnosis, medical simulation or medical data mining; ICT specially adapted for detecting, monitoring or modelling epidemics or pandemics for calculating health indices; for individual health risk assessment
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
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- Medical Informatics (AREA)
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- Health & Medical Sciences (AREA)
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- Databases & Information Systems (AREA)
- Data Mining & Analysis (AREA)
- Biomedical Technology (AREA)
- Epidemiology (AREA)
- General Health & Medical Sciences (AREA)
- Primary Health Care (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Medical Treatment And Welfare Office Work (AREA)
Abstract
Description
The present invention relates to a system for providing beauty and medical contents and services using an internet network. More specifically, the present invention relates to beauty that simultaneously seeks health and beauty from clients by extending the average life expectancy of humans and improving the quality of life. In response to the medical information needs, it attracts potential customers for health and beauty, establishes itself as a unique portal site in the market with expertise in beauty and medicine, and secures medical / general loyal customers through more differentiated services. The present invention relates to a system for providing beauty and medical contents and services using an internet network, which is a portal site to receive one-stop medical support.
As is well known, Internet portals have undergone tremendous changes from the beginning as the services and platforms they offer are diversified and the business models (BMs) are diversified. PC, as well as mobile phone, PDA, TV and other existing search and directory services on wired and wireless, chat, e-mail communication, community, homepage services, community functions, online games, VOD, sports, finance It is becoming a final site by continuously expanding service areas such as various contents such as news, news, and online shopping. Accordingly, the initial business model is also diversifying from internet advertising based on massive internet traffic to paid services and internet shopping sales.
In recent years, the need for strengthening the profit base has been further increased as the competition for fierce competition in the portal market, broadband service providers with an edge in access services, and offline media companies with an edge in content have entered the market.
As Internet-enabled mobiles became popular due to this movement, existing Internet portal companies had a weakness to lag behind in developing new markets.
Most Internet customers (users) took a passive attitude with limited use in a given environment.
However, as the interest in cyber culture has increased and users began to express their opinions, the trend of the Internet culture has begun to change drastically.
Contrary to the existing text-oriented culture, it reflects the characteristic that responds to the multi-contents such as images, videos, and music in a sensational sense. The propensity to pursue a multi-environment is evident.
The business environment of the representative existing portal site is as follows.
First, Daum portal site is Korea's first portal site that provided free e-mail for the first time in Korea, and has successfully launched brand launching such as D & Shop based on user's high loyalty communication and community service.
Advertisement format of the next portal site is a website connection method that adopts oncology fee method after deducting a certain fee every time the site name is clicked after entering a search word.
Meanwhile, Naver Portal Site is a knowledge-based portal site that combines the existing search engine, Web Glider, Uni Finder, and the most Korean directory Zip, and has been continuously growing as a children's search portal and Hangame portal. .
The advertisement format of NAVER portal site is applied according to the advertisement cost, and it is a website connection method that adopts the flat rate method.
However, while the average life expectancy of humans and the improvement of quality of life have increased interest in the beauty and medical fields that pursue health and beauty at the same time, the needs of customers [Needs] , Reliable medical staff information, medical expenses, etc.] There is no "beauty, medical portal site" to satisfy the one time, there was a problem that the service is not easy to use due to time hassle and privacy, etc. .
Therefore, the present invention has been proposed to solve the above problems of the prior art, and meets the medical information requirements for beauty in pursuit of health and beauty from the client at the same time by extending the average life expectancy of humans and improving the quality of life To attract potential customers for health and beauty, to become a unique portal site in the market with expertise in the field of beauty and medicine, and to secure medical / general loyal customers through more differentiated services. stop) It aims to provide a system for providing beauty and medical contents and services using the internet network, a portal site for medical support.
Beauty, medical professional content and service providing system using the Internet network according to the present invention to achieve the above object, the service search and use from customers, use of affiliated content services, professional when connected via wired, wireless Internet network A plurality of service user terminal for performing a search, counseling application and video consultation of the client; It is connected to the wired / wireless internet network, and is connected to a general telephone, a mobile phone and a VoIP phone through a PSTN, a mobile communication base station, and a VoIP gateway, respectively, and is based on a voice packet network (VoIP). A VoIP service network for interworking with a call center and affiliates to perform video call service, presence information and messaging processing; It is connected to the wired, wireless Internet network and VoIP service network to perform services such as searching hospital information and providing specialized search information by sector, generation, and region, and providing content services such as beauty information service, video provision, and affiliated content. A beauty and medical portal site that conducts a search for a counseling doctor and a request for counseling when consulting a client; An affiliated content providing various types of information provided through the wired / wireless Internet network from an affiliated company to the beauty and medical portal site; It includes domestic cooperative hospitals, overseas cooperative hospitals, medical consultation call centers and partner companies, and includes a group of cooperative companies that are connected to the VoIP service network and receive consultations, register doctors, provide remote consultation, and follow-up services. do.
In addition, the present invention is a cooperative group (500) including the domestic cooperative hospital (20), overseas cooperative hospital (30), consultation counseling call center (40) and affiliates (50) additionally well-being information, fortune service, etc. Characterized in that configured to provide.
In addition, the present invention is characterized in that the video call service according to the use of the
In addition, the present invention, the construction process of the cosmetic, medical
In addition, the present invention is characterized in that the construction step of the cosmetic,
In addition, the present invention is characterized in that the satisfaction of the cosmetic, medical portal site consists of the amount of information, design aspects, transmission speed, ease of search structure and speed of content update.
In addition, the present invention is characterized in that the important variable of the satisfaction of the cosmetic, medical professional portal site is the amount of information.
In addition, the present invention is a customer attitude analysis process according to the cosmetic, medical portal site visit the first step to grasp the purpose of the visit of the main site of the customer, the second step of selecting a customer group for each visit purpose; A third step of describing customer information that corresponds to the characteristics of the site, such as personal information, financial information, and living information, a fourth step of defining the main steps of using the site, a fifth step of creating scenarios specific to each step, The sixth step of extracting the needs of the customer for the service based on the written scenario is characterized in that it consists of.
In addition, the first step of identifying the purpose of the customer's visit to the main site is to model the site use scenario of the customer to understand the needs of the customer service, the structure of the site and the needs of the screen interface to reflect the site design It is characterized by.
In addition, the sixth step of extracting the customer's needs for the service based on the above-described scenario is connected to the service that meets the purpose of the visit from the site main page, the site that meets the purpose of the customer's visit The resources are gathered in one place, tailored to the behavior patterns of the customer, and personalized services for the customer are tailored to the needs of the actual customer.
The beauty, medical contents and service providing system using the Internet network according to the present invention made as described above provides various effects as follows.
One). Maximize customer satisfaction with the principle of one-person field (no duplicate selection) by selecting one area where the medical team is most confident (medical field selects the field of expertise that can give customers safety and trust).
2). Provides medical staff information in each sector, household and region.
3). If it is determined that the customer needs to be followed up after the procedure, the customer satisfaction after-sales service can be secured for free after-sales service (A / S) to enhance customer satisfaction.
4). Construct video consultation / medical system using VoIP service network.
5). Activate customer communities such as event / cafe / club / partner discount (D / C) coupons / jobs & jobs.
6). We will reinforce customer-oriented services such as providing correct information on beauty and medical care, providing reliable medical staff in each field, and operating expenses.
7). Increase customer satisfaction due to the application of medical accident liability insurance.
Hereinafter, the present invention will be described in detail with reference to the accompanying drawings.
1 is an overall schematic diagram of a system for providing beauty and medical contents and services using an internet network according to the present invention, and FIG. 2 is a flowchart of a service processing of a system for providing beauty and medical contents and a service using an internet network according to the present invention. As shown, when a connection is made through the wired or
In addition, the
Referring to the operation of the cosmetic, medical professional content and service providing system using the Internet network according to the present invention as described above are as follows.
As shown in Fig. 1 and 2, first, a customer uses a
The affiliated
In the
In this case, the video call service according to the use of the
Figure 3 shows the construction process of the beauty, medical
First, the strategic process consists of service strategy establishment, service scenario, customer demand analysis, E-BIZ requirements definition and benchmarking.
The content process consists of content strategy, content collection, content analysis, content processing and content input.
The design process consists of design concepts, navigation, user interface, graphics, illustrations, and flash.
The design technology process consists of database (DB) design, DB programming, software application (S / W), hardware (H / W) system development, and server operation / installation.
The promotion process consists of online and offline promotions, operator training and maintenance operations plans.
Figure 4 shows the progress and calculation results of the construction stages of the beauty, medical
One). Requirements analysis stage: progress (strategy setting, requirements analysis / development scope, benchmarking)
Calculation Results (Website Development Strategies, Scenarios, Benchmarking Reports)
2). Basic design stage: Progress (menu design, system design, customer demand function, design concept)
Calculation result (target system composition, menu structure, customer request function list, style guide)
3). Detailed Design Stage: Progress (Screen Design, Data Association Analysis)
Calculation result (screen details, DFD / ERD)
4). Implementation stage: Progress (content collection / processing / input, web design, web programming) result (content statement, web design output, programming source)
5). Test stage: progress (module test, integrated test)
Calculation result (check list and evaluation table)
6). Completion stage: progress (training and completion report)
Calculation Result (Administrator and User Manual)
7). Promotion stage: progress (promotion strategy and action plan)
Calculation result (promotion plan)
FIG. 5 is a diagram illustrating key issues and key success factors of a beauty and
6 is a diagram illustrating a causal model of website satisfaction and revisit intention in a system for providing beauty and medical contents and services using an internet network according to the present invention.
As in the city, satisfaction is composed of “information volume”, “design side”, “transmission speed”, “easiness of search structure” and “swiftness of content update”.
In other words, the satisfaction with the individual web site affects the attitude toward the web, and the attitude affects the revisit intention again.
FIG. 7 is a diagram illustrating a decision tree of an attitude toward a website according to satisfaction of a visited site in a system for providing beauty, medical contents and a service using an internet network according to the present invention.
As with cities, the most important determinant of attitude is the amount of information.
In other words, the group dissatisfied with the “quantity of information” variable can see that the attitude toward the web site is determined by the order of the “expedited content update” variable and the “design” variable.
FIG. 8 is a diagram illustrating a web site construction spectrum in a system for providing beauty and medical contents and services using an internet network according to the present invention.
In other words, the spectrum of a desirable website construction is an interactive site that emphasizes the quality of three-step content, a combination of information and publicity, which is more concise and easy to express, focusing on image building and justification. In order to maximize the effectiveness of the promotion, there are three or more points on the site (actively used for promotions), and the emphasis on design is enhanced.
9A is a flowchart illustrating a process of analyzing a customer attitude in a beauty, medical contents and service providing system using an internet network according to the present invention. And the second step (S2) of selecting a customer group suitable for each visit purpose, the third step (S3) of describing customer information corresponding to the characteristics of the site such as personal information, financial information, and life information, and the main use of the site. The fourth step (S4) of defining the step, the fifth step (S5) of creating a scenario embodied in each step, and the sixth step of extracting customer needs for the service based on the created scenario ( S6).
In other words, the preliminary task for analyzing customer attitude analysis more closely is to construct the scenario of visiting customers into scenarios, and to create a site visit scenario of customers according to the segment of customers segmented by site strategy. Set to.
FIG. 9B is an exemplary diagram of a first step S1 for identifying the purpose of visiting the main site of the customer.
In other words, by modeling the customer's site usage scenario around the main purpose of the customer's visit to the site, the site is identified by the needs of the customer's service, the structure of the site, and the needs of the screen interface. Reflect in the design.
FIG. 9C is an exemplary diagram of a sixth step S6 of extracting customer needs for a service based on the created scenario.
In other words, the representative needs of customers identified through customer scenario modeling can be summarized into the following three.
One). From the Site Main page, easy links to services for your purpose.
2). Site resources tailored to the purpose of the customer's visit should be organized in one place to suit the customer's behavioral patterns.
3). Personalization services for customers will be tailored to meet the needs of the actual customer.
FIG. 10 is a schematic process flowchart of image treatment (navigation path) through video in a beauty, medical contents and service providing system using an internet network according to the present invention.
In other words, it provides navigation paths to access services centering on the most basic situation of customers using the site, reflects it in the site structure, and improves the customer's site loyalty by responding to the basic needs of customers most efficiently.
11A and 11B illustrate exemplary menu configurations of a system for providing beauty and medical contents and a service using an internet network according to the present invention.
FIG. 12 is a diagram illustrating a page layout of a system for providing beauty, medical contents and a service using an internet network according to the present invention.
Figure 13 is a schematic diagram showing a member registration manager mode of the cosmetic, medical professional content and service providing system using the Internet network according to the present invention. Provides bulletin board manager mode for each content such as business, information center, community, and customer support.
Fig. 14 shows a flow chart of the member management process, which determines whether a member is logged in and registered on the main page.
15 is a flowchart illustrating a member registration and change process, in which a new member's subscription process is logged in, and if the user agrees to the terms of view (S11), the member information is entered (S12) and the data is determined to be valid (S13). If valid by approving the membership (S14), if you do not agree in the Terms and Conditions (S11) go to the main page (S15).
The change process of the existing subscription member, after logging in, determines whether the data is valid (S16) when the changed information is input (S15) and approves the change of the member information (S17).
On the other hand, after logging in, if the application for membership withdrawal (S18) determines whether or not the data valid (S19) and if valid, the membership withdrawal change is approved (S20).
In addition, it is additionally checked whether IDs are duplicated (S21), postal code search (S22), and both companies' databases (DB) are searched at the same time (S23).
The present invention is a beauty and medical portal site that provides better quality services and contents to customers (users) and secures the best customers as much as possible. It is a professional contents and service provision system.
1 is an overall schematic diagram of a system for providing beauty and medical contents and services using an internet network according to the present invention;
2 is a service processing flowchart of a system for providing beauty and medical contents and a service using an internet network according to the present invention;
Figure 3 is a process diagram of the construction of a beauty, medical professional portal site in the beauty, medical professional content and service providing system using the Internet network according to the present invention,
Figure 4 is a progress and calculation results of the construction step by step construction of a beauty, medical professional portal site in the beauty, medical professional content and service providing system using the Internet network according to the present invention,
5 is a view showing the major issues and key success factors of the beauty, medical professional portal site in the beauty, medical professional content and service providing system using the Internet network according to the present invention,
6 is a diagram illustrating a causal model of website satisfaction and revisit intention in a system for providing beauty and medical contents and services using an internet network according to the present invention;
7 is a view showing a decision tree of an attitude toward a website according to satisfaction of a visited site in a system for providing beauty, medical contents and services using an internet network according to the present invention;
8 is a view showing a spectrum construction of a website in a system for providing beauty, medical contents and services using an internet network according to the present invention;
9a is a processing flow chart for customer attitude analysis in the present invention;
Figure 9b is an exemplary view of the step of identifying the purpose of the customer visit the main site in the present invention,
9C is an exemplary diagram of a step of extracting a customer's need for a service based on a scenario created in the present invention;
10 is a schematic process flow diagram for image treatment (navigation path) through video in a beauty, medical contents and service providing system using the Internet network according to the present invention;
11A and 11B are diagrams illustrating menu configurations of a system for providing beauty and medical contents and a service using an internet network according to the present invention;
12 is a view showing the page layout (Page layout) of the system for providing cosmetics, medical contents and services using the Internet network according to the present invention;
Figure 13 is a schematic diagram showing a membership manager mode in the present invention,
14 is a flowchart of a member management process in the present invention;
Figure 15 is a flow chart for the membership registration and change process in the present invention.
* Description of the symbols for the main parts of the drawings *
11,12,13: Customer use terminal
20: Domestic Cooperation Hospital 30: Overseas Cooperation Hospital
40: Consultation call center 50: Affiliate
60: regular phone 70: mobile phone
100: wired, wireless Internet 110: Internet (VoIP) phone
120: VoIP gateway 200: VoIP service network
300: beauty and medical portal site 400: affiliated content
500: Partners
Claims (10)
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| KR1020070136200A KR20090068534A (en) | 2007-12-24 | 2007-12-24 | Beauty culture and medical treatment contents and service supply system using internet |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| KR1020070136200A KR20090068534A (en) | 2007-12-24 | 2007-12-24 | Beauty culture and medical treatment contents and service supply system using internet |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| KR20090068534A true KR20090068534A (en) | 2009-06-29 |
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| Application Number | Title | Priority Date | Filing Date |
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| KR1020070136200A KR20090068534A (en) | 2007-12-24 | 2007-12-24 | Beauty culture and medical treatment contents and service supply system using internet |
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| Country | Link |
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| KR (1) | KR20090068534A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113780867A (en) * | 2021-09-22 | 2021-12-10 | 北京思宏安信息科技有限公司 | Electric power safety diagnosis platform |
-
2007
- 2007-12-24 KR KR1020070136200A patent/KR20090068534A/en not_active Application Discontinuation
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113780867A (en) * | 2021-09-22 | 2021-12-10 | 北京思宏安信息科技有限公司 | Electric power safety diagnosis platform |
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