JP2002203060A - Information providing service system for fire extinguishing and detecting facility - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a service system, for a customer of fire extinguishing and detecting facility or the like, that can automatically generate type expiration information before the customer's fire extinguishing and detecting facility becomes an expiration target, and can surely notify the customer of the expiration information before the expiration. SOLUTION: In the service system, for fire extinguishing and detecting facility, that has a database, in a service center, storing various pieces of information on the fire extinguishing and detecting facility installed in an object including a building, and offers service to the customer, the database stores object basic data including, as object data, at least object name, telephone number and address, facility data including facility type information of the installed facility, and administrative and maintenance data including the inspection result, record and type expiration information, and a providing means for type expiration data or the like that automatically generates and provides the type expiration data including the list and expiration time limits of the target objects to the customer or the like is provided.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION The present invention registers various types of information on fire-fighting equipment such as automatic fire alarm equipment, indoor fire hydrant equipment, gas leak fire alarm equipment, etc. installed in a property (hereinafter referred to as fire-fighting equipment). The present invention relates to an information providing service system for providing various information to a customer (including a manager of a building such as a building, a contractor, and a resident) using a database.

[0002]

2. Description of the Related Art In general, building owners of buildings such as buildings in which fire-fighting equipment such as automatic fire alarm equipment, indoor fire hydrant equipment, and gas leak fire alarm equipment are installed, and building management companies entrusted with the management of the building by the owner. For example, after installing the equipment, a maintenance contract is concluded with a company (manufacturer, maintenance company, construction company, etc.) that can maintain and manage the firefighting equipment, and when equipment breaks down, emergency, legal inspection etc. To respond to.

[0003] Companies (manufacturers, maintenance companies, construction companies, etc.) that maintain and manage such fire-fighting equipment, etc., have a service system that can always respond to inquiries by telephone or the like from customers who have signed a maintenance contract. Building. As a service system, when a customer who contracts with the service center, for example, a building manager, etc., receives a telephone call or fax from the customer, the service center staff checks the contents and gives the manager an appropriate response. It is for giving instructions.

[0004] Specifically, in a service center, instruction manuals for equipment, circuit diagrams, catalogs, notices of construction start, installation notice, and construction start notices of firefighting equipment (tables for fire prevention objects and equipment, planes, Materials such as drawings, cross-sections, specifications, equipment drawings, and the results of periodic inspections, and in some cases, the equipment itself, are prepared so that any inquiries can be answered appropriately. Depending on the contents of the inquiry, the staff may go directly to the building or visit a branch, a branch office, a sales office, or a contractor near the property such as the building or facility to deal with the problem.

[0005] However, in recent years, the number of contracted customers has increased, and it has been taking time to find out information about properties and information about customers from the contents of telephone calls for inquiries.

[0006] Unlike fire-fighting equipment, fire-fighting equipment has been in operation for several decades since it was installed in a building, and must be handled during that period. In the meantime, new models will be developed and sold, so there will be many models that need to be supported. As described above, since there are many models that need to be dealt with and the response period is long, the following problems have occurred in companies that have a maintenance contract.

[0007] The service center requires a large storage space, and it takes a long time to search for necessary materials. As a result, it takes a long time to answer an inquiry. In addition, since it is impossible to store all the equipment in a service center, only the main product was prepared.

There is no problem if a large number of persons with specialized knowledge can be prepared for all the models. However, since it is practically impossible, there is an inquiry that the person in charge cannot answer. In such a case, it took a long time to answer the question because the person who had specialized knowledge had to be further contacted.

Although a maker or a large-scale maintenance company can still cope with such problems, the above problems have been further exacerbated by small construction companies.

[0010] On the other hand, the manager of a building such as a building is provided with training on fire-fighting equipment at first, but since the training content tends to be the minimum required content, a maintenance contract is required when a problem occurs. When it comes to asking a company, the degree of awareness of the device is low, and it is not often clear what to ask and how to ask.

[0011] In addition, since there are cases where seniors or persons with disabilities are employed as managers, a service system that is easier to understand has been desired.

In order to solve such a problem, all data such as basic information, facility information, and maintenance information on properties such as buildings are stored in a database in a service center. When an inquiry is made, the necessary information is read from the database and displayed on a computer screen to promptly give an appropriate answer. The construction of a service system to be provided via the Internet is being considered.

In order to solve such a problem, all data such as basic information, equipment information, and maintenance information on properties such as buildings are stored in a database in a service center, and inquiries by customers or the like are made by telephone. When there is a problem, the necessary information is read from the database and displayed on the computer screen to promptly give an appropriate response. The construction of a service system provided via the Internet is being considered.

[0014]

By the way, in order to maintain the quality of the equipment used for fire fighting equipment such as the above-mentioned automatic fire alarm equipment, in order to maintain the quality of the equipment, a certification test based on the fire laws and regulations is conducted.
Must pass the type approval and individual certification of the Minister of Home Affairs.

However, the standards for required quality are revised in accordance with expected changes in the state of fire, advances in technology, and the like. Therefore, if a device that has already passed does not meet the revised standards, it will lose its effectiveness.

Such a device is "type expired". Such "type expiration" is performed for the third order as shown in FIG. 5, and after a predetermined time elapses, it is not possible to sell, and a building (property) in which an unspecified number of people enter and leave, that is, FIG. As shown in FIG. 5, the “fire protection target for specific use” must be replaced with a device that meets the new standard within the special period as shown in FIG. 5.

[0017] However, since information on the type revocation is published in the official gazette, it is difficult to accurately understand the information unless the person has special interest or knowledge. In addition, it is difficult to know exactly what kind of equipment was installed in what kind of property and when, and it was difficult to accurately grasp the equipment. Notifying the customer etc. of the need to replace the product requires labor and expense, and may lead to errors such as overlooking the device to be replaced. Is not desirable.

Also, fire-fighting equipment has short-life parts,
For example, there is a component such as a battery (for example, five years) that is preferably replaced with a predetermined period. For such short-lived parts, the quantity of each property may be large, and the cost of the customer for each property increases. Therefore, it is desirable to notify in advance that replacement is necessary (for example, one year ago) and the cost estimate thereof.

According to the present invention, a device whose model has expired is used as a device whose expiration date is determined, and a short-life component is used as a component whose expiration date is determined.

According to the present invention, the expiration date information on the expiration date of the equipment or the parts whose expiration date is determined is automatically created, and the fire extinguishing system can surely notify the customer or the like of the expiration date information. The purpose is to provide a service system for equipment.

[0021]

According to the present invention, in order to solve the above-mentioned problems, the invention described in claim 1 of the present application registers various types of information on fire-fighting equipment installed in a property including a building in a service center. An information service service system for fire-fighting equipment that provides various types of information to customers and the like using various types of information registered in the database. Stores basic property data including numbers and addresses, equipment data including information on installed equipment and equipment used in equipment, and expiration date information data on expiration dates of equipment used in equipment and parts used in equipment. , Based on the term information data,
An information providing service system for fire-fighting equipment, characterized by comprising a term information providing means for automatically generating and providing term information on equipment and parts thereof whose expiration date has been set for a customer or the like.

According to the first aspect of the present invention, the expiration date information relating to the expiration date of the device or component whose expiration date is determined by the expiration date information providing means is automatically created, and the expiration date information is reliably transmitted to the customer or the like. Can be notified

According to a second aspect of the present invention, the device or the part of which the expiration date is determined is a type revocation device and / or a short-life component, and the time limit information is the type revocation information and / or
Or short-life component information.
It is an information providing service system of the described fire equipment.

According to the invention described in claim 2, the expiration date information providing means automatically creates the model expiration information before the equipment used for the firefighting equipment of the property is to be expired, It is possible to surely notify the customer or the like. In addition, it is possible to reliably notify the customer or the like before the end of the life of the short-life component.

According to a third aspect of the present invention, the model expiration information and the short-life component information include a list of target properties, an expiration date,
3. The service system for providing information on fire-fighting equipment according to claim 2, wherein at least one of a candidate for a new device or component replacing the target device or component and a cost estimate of the candidate is included. .

According to the third aspect of the present invention, the expiration date information providing means transmits the target property list, the expiration date, and the expiration target device before the device used for the firefighting equipment of the expiration target is expired. It is possible to automatically generate model revocation information including at least one of a new device candidate to be replaced and a cost estimate of the candidate, and to notify a customer or the like of the revocation before the revocation without fail. Similarly, short-lived parts information can be automatically generated for short-lived parts and notified to a customer or the like.

[0027]

Embodiments of the present invention will be described below with reference to the drawings. FIGS. 1 to 26 show an embodiment of an information providing service system for fire-fighting equipment according to the present invention.

In this example, the information service service system for firefighting equipment is stationed at the service center 20 of a company (disaster prevention maker, maintenance specialist, construction contractor, etc.) that maintains the firefighting equipment as in the conventional example. Person in charge of property 1 of customer who has signed a maintenance contract with this company
Inquiries by telephone from a manager or a resident located at 0, a building management company, an agency (constructor), a branch, a branch office, and a sales office 20 of the company to which the service center belongs.
Our main business is to respond to inquiries from 0 (hereinafter referred to as branches).

As shown in FIGS. 1 and 2, such a service includes a telephone 12 and a fax 13 from a property 10.
Can respond to inquiries by

Further, in this example, the service center 20 extracts the “model expired” equipment from the contract property database and, for example, among the articles equipped with the “model expired” equipment, “fireproofing object for specific use” And automatically notify the management company, agent (construction company), etc., who is in charge of the maintenance of the equipment, by fax or e-mail.

In this example, in addition to the communication from the facsimile 203 or the telephone 204 from the branch 200 or the like via the public telephone network 15, the public telephone network 15 or the Internet 2
FIG. 1 shows an example in which the computer 201 can be connected to the service center 20 via the modem 203 or the like via the PC 10.

In this example, as shown in FIGS. 1 and 2, the property 10 is provided with fire-fighting equipment 11, for example, automatic fire alarm equipment, indoor fire hydrant equipment, gas leak fire alarm equipment, and the like. In addition, a telephone 12 is connected to the public telephone network 15 in the property 10. In this example, the property 10 is intended for a maintenance contract, and the service center 20 responds to various inquiries regarding the plurality of properties 10.

As shown in FIG. 1, a branch or the like 200 includes, for example, a computer 201 using a normal personal computer, a modem 202 for connecting the computer 201 to the public telephone network 15 or the Internet 210, a fax machine, and the like. 203, a telephone 204, and various information on the firefighting equipment 11 installed in the building (property) from the service center 20, for example, property basic data of the installed facilities, facility data, inspection result history, supply information of replacement parts Thus, it is possible to obtain “type expiration” information according to the present invention.

On the other hand, as shown in FIGS. 1 and 2, the service center 20 has a computer system 30, a telephone 21 connected to the public telephone network 15, and a telephone of the caller when the telephone 21 receives an incoming call. A number display device 22 for detecting a number.

Here, the telephone 12, the telephone 21, and the number display device 22 may be those generally used at present.

As the computer system 30, a normal personal computer can be used, and a control unit 31, a contract property database 32, a keyboard 3
3, a display 34, a printer 35, and a mouse 36 as a pointing device.

Further, in the example shown in FIG. 1, the service center 20 has a mail server 23 for Internet connection.
And a WWW server 24 are provided.

As shown in FIG. 3, the contract property database 32 stores a property basic data file 321 including telephone numbers and address data, and map / drawing (guide map to property, layout drawing of fire equipment) data. A map / drawing data file 322, an equipment data file 323 containing equipment type data of installed equipment, an inspection result, history data, data on model expiration, a maintenance data file 324 containing data on short-lived parts, and each property 10 Instruction data file 325 for storing instruction manual data of the fire-fighting equipment 11 arranged in the network, and a circuit diagram data file 326 for storing a circuit diagram of each fire-fighting equipment 11
Notification of construction start of fire-fighting equipment, notification of installation, notification of construction start and attached notice of installation notification, inspection result report of fire-fighting equipment, inspection slip,
The latest format data file 327 of the maintenance and management ledger, the latest device candidate to replace the expired device, and the replacement device candidate that stores the type of short-life component and its price, etc.
An estimate file 328 is provided.

Here, the type revocation data is based on the latest laws and regulations as shown in FIG. 5, and data on which device is to be revoked and when it must be replaced, and data shown in FIG. In this way, data on “fireproof objects for specific uses” based on laws and regulations is provided. It also has data on the type of short-life parts and the time of replacement for each property.

The computer system 30
The control unit 31 includes an automatic search and display means 42 and a manual search and display means 43 as the contracted property search means 41.
Further, in this example, a display unit 44 having a basic display function of displaying and printing a predetermined image or the like on the display 34, the printer 35, a coping method display unit 45 for performing a narrowing-down operation described later and displaying a coping instruction, and a customer For example, a model expiration data providing unit 46 as a period information providing unit for automatically generating and providing model expiration information including a model expiration date is provided. In addition, the control unit 31 converts the voice of a telephone inquiry from a customer into text data, and an automatic registration process of storing the items converted into electronic data in each data file of the contract property database 32. Means 48 are provided.

[Creation of Type Revocation Information, etc.] Next, a process of generating type revocation information and a process of notifying a customer or the like in the fire-fighting information providing service system according to this embodiment will be described.

In this example, when an instruction is given by an operation input of a person in charge of the service center 20 or an instruction signal periodically outputted from the control unit 31, the type revocation data providing means 46 is provided as shown in FIG. First, the type revocation data in the maintenance data file 324 stored in advance is read (ST1). Next, with reference to the equipment data file 323, a search is made for a device to be subject to “model expiration”, and the property to be installed is extracted (ST2, FIG. 5).
If there is no target property, no exchange is required (S
T3) End. If there is a property in which the target device is installed, it is next determined whether the property (building) falls under the category of “fire prevention target for specific use” (FIG. 6). If the property is not a "fire prevention target of a specific use", no exchange is determined to be unnecessary (ST3) and the process ends.

If the property is a "fire prevention target for a specific use", it is determined that replacement is not required (ST5), and the basic property data file 321, the equipment data file 323,
Various data of the target property is automatically extracted from the maintenance data file 324 and the like, and a target property list as shown in FIG. 7 is generated (ST6).

As shown in FIG. 7, the target property list is, for example, a property managed by a building management company, in which a list of properties in which devices corresponding to the model revocation are installed includes the target device name and the revocation information. Generated with due date.

In this example, if necessary, replacement equipment candidates are selected for each property (building) based on the replacement equipment candidate estimation file 328, and a replacement cost estimate is automatically generated.

The generated information is notified from the service center 20 to the building management company or the agent (constructor) 200 (the property 10 if necessary) that has made a maintenance contract (ST6). These notifications can be automatically or manually notified by facsimile or e-mail.

As for the short-life parts, the short-life parts are extracted for each property in the same manner as in the case of the model expiration.
Generate a list of them one year before their life ends, for example,
The building management company 200 and the like can be notified together with the replacement cost estimate.

Further, by converting the generated information into Web data and storing it in the WWW server 24, the building management company or the agent (constructor) 200 or the like accesses the WWW server 24 of the service center 20 to access the WWW server 24. Alternatively, browsing software of the computer 201 may be used to allow browsing on a monitor. In addition, the generated information can be automatically notified or browsed at a branch, a branch office, or a sales office of the disaster prevention manufacturer in which the service center 20 is installed. Further, it is possible to notify and browse the data of the model revocation device itself. At this time, in order to maintain confidentiality, it is necessary to manage information not directly related to the user with a password or the like so that the information cannot be viewed.
In the above-described embodiment, among the processes of the type revocation providing means (expiration information providing means) 46, the processing of generating the expiration information for the device or component for which the expiration date is determined based on the expiration information data is automatically performed. However, other processes, such as the process of providing the generated time limit information, can be performed automatically or manually.

[Example of input at service center] Here,
The data based on the latest laws and regulations and the contents of the exchange equipment candidate estimation file need to store the latest data in the contract property database 32 in the service center. on the other hand,
It goes without saying that the basic data file 321 and other detailed data relating to each property can also be input to the contract property database 32 of the service center 20 from the keyboard 33 and the mouse 36.

In this example, by inputting the necessary data into the form data stored in the form data file 327, detailed data relating to each property is created, necessary documents are created, and at the same time each of the corresponding contract property databases 32 Necessary item data can be automatically registered in the data file. These functions are realized when the automatic registration processing unit 48 of the control unit 31 executes a predetermined program.

Also, electronic data generated when a document is created at a branch or the like is received from a branch or the like 200 as data attached to an electronic medium such as an FD or MO or an electronic mail, and the electronic data is automatically registered. By executing the means 48, necessary item data can be automatically registered in each file of the contract property database 32. When a document is created at a branch or the like, the program of the automatic registration processing means 48 can be shared by using the same format data stored in the format data file 327.

An OCR (optical character reader) is arranged at the service center 20, and necessary data is read from a document created and transmitted at a branch office or the like and converted into text data. You can register. According to this method, necessary data from documents created in the past or existing only in writing can be stored in the database.

Here, regarding the installation of the fire-fighting equipment, the construction contractor may submit detailed installation plan documents to the chief fire department chief prior to the construction of the property as shown in FIG. Mandatory.

These documents are, for example, a firefighting equipment start notice (FIG. 8, D1), and the format is as shown in FIG.
Stored in the format data file 327

After the installation of the fire-fighting equipment, the construction builder sends the fire-fighting equipment installation report (FIG. 8, D2).
Furthermore, firefighting equipment specialists, firefighting equipment inspection qualified persons, fire prevention managers, etc., periodically submit fire equipment inspection results reports and inspection sheets (D3, FIG. 10, D3) to the chief fire department chief, etc. It is supposed to be. In addition, the format of each document is determined, and it is necessary to describe necessary items for each. The format data of these documents is also stored in the format data file 327 of the contract property database 32.

Since firefighting installation inspections are required to be performed regularly (once every six months or once a year), the opportunity to submit documents related to these inspections is automatically set. Once every six months or once a year, and must fill in certain items.
The data of this document is stored in a corresponding data file of the contract property database 32, for example, the maintenance data file 3.
24, the information in the contract property database 32 can always be the latest information.

Therefore, when inputting these documents at the service center, it is possible to create documents required by the service center to be legally required, and
The latest items to be described in the document can be definitely registered in each data file of the contract property database 32 of the service center 20.

[Example of Input from Terminal] Next, an example of input from the terminal will be described. As shown in FIG.
When connected via a public telephone line network 15 (dedicated line not shown), it is connected to a server 24 of a service center 20 from a branch or the like 200, and receives format data of necessary documents. The format data provided in the server 24 is, for example, a web page of the document data stored in the format data file 327.

Then, by simply inputting necessary information in the form data of the document at the terminal 200 constituted by a personal computer or the like, the submission document 205 (construction report, installation report, inspection result report, inspection slip, etc.) can be obtained. Can be created. By transmitting the submission document 205 created on the terminal 200 side to the service center 20, the service center 20 simultaneously creates and updates the contents of each data file of the contract property database 32 based on the created document data. Can be. Therefore, there is no difference between the submitted document and the data stored in the contract property database 32, and the latest data of the firefighting equipment is stored.

[Other Input Examples] Further, in FIG. 11, reference numeral 25 denotes an OCR (optical character reader).
The service center 20 optically reads the submitted document 205 received by mail, facsimile, or other means, converts it into text data, and stores it in the database 32.

[Service Center Processing] The control unit 31 of the computer system 30 includes an automatic search and display means 42 and a manual search and display means 43 as the contracted property search means 41.

The automatic search and display device 42 receives the telephone number from the customer output from the number display device 22 and outputs the telephone number from the various files 321 to 326 stored in the contract property database 32 based on the input telephone number. It has a function to search for and display property data corresponding to the recognized telephone number. In addition, this automatic search display 42
Is a number close to the detected telephone number (for example, an adjacent number) even if the matching property database 32 cannot be searched for by searching the contract property database 32 using the telephone number detected by the number display device 22. The property data corresponding to the given telephone number is displayed.

The manual search and display means 43 searches the contract property database 32 based on information on predetermined items designated by the keyboard 33 and the mouse 36 input based on information from the contents of the telephone call from the customer. If there is an item that completely or partially matches the input information, the corresponding property data is displayed.

The control unit 31 has a display 34,
A display means 44 for displaying and printing a predetermined image on the printer 35; and a measure display means 45 for performing a narrow-down display described later and displaying a measure instruction. The control unit 31
Is provided with a voice-to-text conversion unit 47 for converting voice into text data, and an automatic registration processing unit 48 for storing items converted into electronic data in the contract property database 32. This display may be performed by sound other than the image.

These means 41 to 48 can be realized by executing a program stored in advance by the CPU. When the function of the number display device 22 is provided in the computer system 30, the direct control unit 3
In order to detect the telephone number in step 1, the number display device 22 need not be provided.

Next, the contents stored in the database 32 will be described in detail. The contract property database 32 has a contract property basic data file 321,
Map / drawing data file 322, facility data file 323, maintenance / management data file 324, instruction manual data file 325, and circuit diagram data file 326
Is stored.

FIG. 2 shows the basic property data file 321.
As shown in FIG. 2, the contract number, contract date, contract period, contract type, property name, property name (Kana), property post code, property address, property telephone number, property fax number, contract address,
Stores data including contract postal code and contract telephone number. These items are automatically stored by the automatic registration processing means 48 according to the above procedure.

In the map / drawing data file 322, a guide map (map) of a property can be linked to known map data and displayed.

In the map / drawing data file 322, in addition to the guide map to the property, the layout diagram of the fire-fighting equipment in each property is shown in FIG. 23 (1) and (2). , A disaster prevention monitoring panel, a fire alarm P, and a fire detector S, respectively.

In this example, the equipment data file 32
As shown in FIG. 24, information about the type of equipment in each property ((1) in FIG. 24), the order receiving route (in (2)), and the contractor (in (3)) are stored in FIG. .
Such data can be obtained by the automatic registration processing means 48 from the firefighting equipment start notification form, the installation notification form, the attached document of the construction start and installation notice, the firefighting equipment inspection result report, the inspection slip, and the maintenance ledger. Registered automatically.

Further, in this example, as shown in FIG. 25 (1), as a map and drawing data, as shown in FIG. Is stored as image data.
The photographs can be taken with a digital camera or the like at the time of installation or periodic inspection, or those prepared in advance can be used. Note that drawing data such as a figure may be used instead of the image data.

Furthermore, in this example, the maintenance management data file 324 includes a fire facility inspection schedule (FIG. 25).
(2)), a checker ((3)), a report from a customer, a list of treatments ((1) in FIG. 26), and a countermeasure arrangement destination ((2)) can be stored. Such data can be obtained from the firefighting equipment start notification form, the installation notification form, the attached document of the construction start and installation notice, the firefighting equipment inspection result report, the inspection slip, the maintenance and management ledger, and the automatic registration processing means 48. Automatically registered by.

Further, in this example, a speech-to-text conversion means 47 for converting a telephone response between the service center 20 and the property 10 into a text by linking with a known speech recognition processing system is provided. The converted text data can be registered in the contract property database 32 by the automatic registration processing means 48 and used as maintenance data.

Next, processing of the customer telephone service in the information service system for fire-fighting equipment according to this embodiment will be described. As shown in FIG.
20 receives a call from a property (customer) (S
1), the person in charge of the service center receives the telephone call and responds (S2). If the number display device 22 recognizes the telephone number of the other party at the time of reception (S3), the number display device 22 of the service center 20 outputs the destination telephone number to the control unit 31 of the computer system 30 (step S3). S3).

The control unit 31 controls the number display device 2
Automatic search and display means 4 when receiving the destination telephone number from 2
13 is started, and in this case, as shown in FIG. 13, a calling telephone number 51 is displayed in a display frame 50, and a display 52 indicating that property information related to this telephone number is being searched is displayed. .

The automatic search and display means 42 of the control unit 31 searches the telephone number stored in the basic property data file 321 using the telephone number received from the number display device 22 as a search keyword (S4).

At this time, even if the telephone number of the customer 10 is notified using a telephone number of a representative number registered in the service center, there is a case where a report is actually made using a peripheral number close to the representative number. . Even in such a case, a number (for example, an adjacent number) close to the telephone number detected by the number display device is searched (S1).
0)

If the number display device cannot recognize the caller's number, the control section 31 activates the manual search display means 43, and the person in charge performs a manual search (S5).

This manual search is performed in a corresponding search display area as shown in FIG. In the manual search, for example, a target is specified by inputting a search keyword in an area 56 in which a search keyword can be input. The keyword can be specified by clicking a pull-down button 56a provided at the end of this area 56, and the items that can be specified are shown in FIG. 14 (2). By pre-registering designated items such as the property name, address, telephone number, and fax number, and specifying these items, the target can be specified. Actually, the person in charge hears information that is likely to be a search keyword from the telephone partner, operates the pull-down button 56a of a predetermined item corresponding to the information, performs a specific operation from the displayed pull-down display item 58, and displays the state. Input the retrieved information into the input area with.
The manual search display means 43 uses the information input in the input area 57 as a search keyword to search for the property basic data file 32.
A search is made for the specific instructor item stored in 1. The person in charge selects and performs a search including a search (partial match) or a head match search using the check box 56b.

The information on the property searched through such a procedure is displayed as property data as shown in FIG. 15 (S7).

As shown in FIG. 15, the display screen 60 includes
Calling phone number display area 61 (displays the number that was finally confirmed), display area 62 that displays the basic property data of the property data, guide map button 64a, layout drawing button 6
Map drawing designation area 64 for arranging 4b, equipment type button 65a, installer button 65b, order route button 65
c, equipment display designation area 65 where main photo button 65d is arranged, inspection result button 66a, history list button 6
6b, arrangement destination button 66c, exchange / expiration designation button 66
A maintenance display designation area 66 for displaying d is displayed.

In the property data, an area 67 for displaying all facilities installed in the property is displayed. Based on the display contents of this area 67, the person in charge of the service center 20 performs a narrowing-down operation on the contents of the abnormality as necessary from the contents of the inquiry (S8, S9).

If the inquiry about the abnormality can be answered without performing the narrowing-down operation, appropriate action is taken for the inquiry without performing the narrowing-down operation processing (S10), and when the contents of the inquiry are complicated or urgent. First, narrow-down operation processing is performed (S9).

The person in charge of the service center 20 clicks the corresponding item on the display 34 with the mouse 36 while viewing the basic screen of FIG. By reading necessary information on the property from the database 32 and displaying the same, it is possible to specify the answer to the inquiry.

Therefore, the person in charge can accurately answer the situation of the inquirer only by specifying the question item of the inquirer.

That is, if the property 10 can be specified, the property 10
You can get all the information about the equipment located in. For example, by clicking the guide map button 64a in the map drawing designation area 64, the map data corresponding to the property 10 is read from the map / drawing data file 322, and the map as shown in FIG. The displayed image 70 can be displayed, and the layout 73 of the property specified by the cursor 71 on the road map 72 can be displayed.

Further, by clicking the detailed full size button in the image scale designation area 74 in the image 70, the road map 72 can be displayed at the maximum.

Similarly, by clicking on each image, for example, as shown in FIG. 17, the layout data button 64b is clicked, the drawing data corresponding to the property 10 is read from the map / drawing data file 322, and is displayed on the display 34. 9 showing the location of fire transmitter P and fire detector S
2 (arrangement diagram of the property designated by the cursor 91) can be displayed. Such an image can also be enlarged and shown in other display examples described below. In this layout drawing, the display is changed to the maximum display by clicking a layout drawing full size display button arranged below the area.

By clicking the equipment type button 65a, the installer button 65b, or the order receiving path 65c in the equipment display designation area 65, the data stored in the equipment data file 323 shown in FIGS. 24 (1) (2) ( Information as shown in 3) is read out and displayed on the display 34. Further, by clicking the main photo button 65d, the photo data as shown in FIG. 25A corresponding to the property 10 is read from the facility data file 323, and the respective photo data as shown in FIG. For example, an image 102 of the panel portion of the monitoring panel of the equipment can be displayed. Click the full size display button at the bottom of the area to change to the maximum display.

The image 102 may be a digital photographic image of each monitor panel or another image, for example, drawing data of the monitor panel. Of course, virtual operations may be simulated based on these image operations. It is desirable that the image or the drawing of the monitoring panel is a front view of the device, particularly an image or drawing of the panel portion. Since the panel portion of the monitoring panel installed in the property is displayed as it is, an accurate instruction can be given.

Further, by clicking the check result button 66a, the history list button 66b, the arrangement destination button 66c, or the exchange / expiration button 66d in the maintenance display area 66, the data stored in the maintenance data file 324 is displayed. Information such as those shown in FIG. 25 (2) (3) and FIGS. 26 (1) (2) is read out and displayed on the display 34. FIG. 19 shows a circuit diagram 111 displayed when a circuit diagram button (not shown) is selected. By clicking the circuit diagram button, the circuit diagram data is read from the circuit diagram data file 326 and displayed on the display 34 as shown in FIG. When an instruction manual button (not shown) is selected, the corresponding data is read from the instruction manual data file 32 and displayed on the display 34.

Next, the processing of the narrowing-down operation shown in FIG. 12S8 will be described. This process is usually performed when the contents of an inquiry are complicated or urgent action is required. In this narrowing-down process, as shown in FIG. 20, a target facility is selected from an area 125 indicating the facilities arranged in the property based on the contents of a telephone call from the property 10, and the target facility (in this example, OO in this example) is selected. This is performed by clicking on the display portion of the type self-fire report and clicking on the symptoms in order from the narrowing down 1 area 126, the narrowing down 2 area 127, and the narrowing down 3 area 128 in order.

By performing these narrowing-down operations, the OK button 12
By clicking 9, the above narrowing down 1 area 12
6, the answer obtained by the selection in the narrow-down 2 area 127 and the narrow-down 3 area 128 is displayed. In this example, the equipment object “XX type self-fire report”, refinement 1 “buzzer sound”, refinement 2
Result diagram of selection of "disconnection indicator light ON" and narrowing down 3 "disconnection indicator light ON" (in this example, only the item selected in narrowing down 2 is displayed in narrowing down 3, other items cannot be selected) As shown in FIG. 21, a message is displayed on the screen 130 stating that "sensor wire is broken, and investigation is required".

With this display, the person in charge of the service center 20 can promptly and accurately respond to the question (S9). The person in charge is, for example, the main photo button 65
Click d to check the location of the sound stop switch while displaying the image of the panel part of the monitor panel on the display 34, and then write "Sound stop at the top of the operation unit. Press the switch to stop the sound. "

The above processing needs to be able to be selected in advance in the form of a tree from past reports and countermeasures.
Needless to say, it is necessary to take into consideration that there may be cases where this does not apply to any of the examples. The contents of these telephone conversations are text-converted by the voice / text converter 47 and stored in the maintenance data file 324 in chronological order (S11).

The firefighting equipment information providing service system of the present invention is not limited to the above-described embodiment, and it goes without saying that various modifications can be made without departing from the spirit of the present invention.

[0097]

As described above, according to the present invention, in a customer service system such as fire-fighting equipment, the database stores basic property data, equipment data, and maintenance data so that the fire-fighting equipment of the customer can be used. Automatically create model expiration information and short-term part information before being subject to expiration or short-term parts replacement, notifying the customer of this, and ensuring that fire-fighting equipment is replaced before expiration. Can be.

That is, according to the first aspect of the present invention, the expiration date information relating to the expiration date of the device or component whose expiration date is determined by the expiration date information providing means is automatically created, and the expiration date information is reliably transmitted to the customer or the like. To that effect.

According to the second aspect of the present invention, the expiration date information providing means automatically creates the model expiration information before the equipment used for the fire-fighting facility of the property becomes the expiration target, and It is possible to reliably notify the customer or the like to that effect, and to notify the customer or the like before the time of replacement of the short-life component.

According to the third aspect of the present invention, the expiration date information providing means transmits the target property list, the expiration date, and the expiration target device before the device used for the firefighting facility of the expiration target is expired. It is possible to automatically generate model revocation information including at least one of a new device candidate to be replaced and a cost estimate of the candidate, and to notify a customer or the like of the revocation before the revocation without fail. Similarly, short-lived parts information can be automatically generated for short-lived parts and notified to a customer or the like.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a configuration of a customer service system such as fire-fighting equipment according to an embodiment of the present invention.

FIG. 2 is a block diagram showing a configuration of a customer service system such as fire-fighting equipment according to the embodiment of the present invention.

FIG. 3 is a block diagram showing a configuration of a service center of a customer service system such as fire-fighting equipment according to the embodiment.

FIG. 4 is a flowchart showing a procedure for providing type revocation information.

FIG. 5 is a time chart showing the time of model expiration.

FIG. 6 is a table showing specific fire prevention objects;

FIG. 7 is a table showing a list of target properties.

FIG. 8 is a flowchart showing a procedure for installing fire-fighting equipment.

FIG. 9 is a diagram showing items to be described in a construction start notification such as fire-fighting facilities.

FIG. 10 is a flowchart showing a procedure for an inspection report of fire-fighting equipment and the like.

FIG. 11 is a block diagram illustrating a configuration of a service center and a terminal according to an example of an embodiment.

FIG. 12 is a flowchart showing the operation of a customer telephone service system such as a fire-fighting facility according to the embodiment.

FIG. 13 is a diagram showing a display of the customer telephone service system such as the fire-fighting equipment shown in the embodiment in an automatic search state from a customer.

FIG. 14 is a diagram showing a display in a manual search state of the customer telephone service system such as fire-fighting equipment according to the embodiment.

FIG. 15 is a diagram showing a state in which property information is displayed in a customer telephone service system such as fire-fighting equipment according to the embodiment.

FIG. 16 is a diagram showing a state in which a map of a property is displayed in a customer telephone service system such as fire equipment according to the embodiment.

FIG. 17 is a diagram showing a layout of fire-fighting equipment in a customer telephone service system such as fire-fighting equipment according to the embodiment.

FIG. 18 is a diagram showing a state in which an image of a panel portion of a monitoring panel of the firefighting equipment is shown in a customer telephone service system such as a firefighting equipment according to the embodiment.

FIG. 19 is a diagram showing a state in which a circuit diagram of the firefighting equipment is shown in the customer telephone service system such as the firefighting equipment according to the embodiment.

FIG. 20 is a diagram showing a state showing a screen for narrowing down an abnormal state in a customer telephone service system such as a fire-fighting facility according to the embodiment.

FIG. 21 is a diagram showing a state in which a response to an abnormal state is displayed in a customer telephone service system such as fire-fighting equipment according to the embodiment.

FIG. 22 is a diagram showing customer information input to a database in a customer telephone service system such as fire equipment according to the embodiment.

FIG. 23 is a diagram showing a state in which firefighting equipment input to a database is arranged in a customer telephone service system such as firefighting equipment according to the embodiment.

FIG. 24 is a diagram showing a detailed state of customer information input to a database in the customer telephone service system such as fire equipment according to the embodiment.

FIG. 25 is a diagram showing a detailed state of customer information input to a database in a customer telephone service system such as fire equipment according to the embodiment.

FIG. 26 is a diagram showing a detailed state of customer information input to a database in a customer telephone service system such as fire-fighting equipment according to the embodiment.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 10 Property (customer) 11 Firefighting equipment 12 Telephone 15 Public telephone network 20 Service center 21 Number display device 21 Telephone 21 Telephone 22 Number display device 30 Computer system 31 Control unit 32 Database (contract property database) 33 Keyboard 34 Display 35 Printer 36 Mouse 46 Model revocation data etc. providing means (expiration date providing means) 200 Building management company 210 Internet

Claims (3)

[Claims] 1. A service center comprising a database in which various information about firefighting equipment installed in a property including a building is registered, and various types of information are provided to customers and the like using the various information registered in the database. In the information service service system for firefighting equipment to be performed, the database includes, as property data, property basic data including at least a property name, a telephone number and an address, facility data including information on installed facilities and equipment used for the facilities, and The expiration date information on the expiration date of the equipment used in the equipment and the parts used in the equipment shall be stored. Information on firefighting equipment, characterized by having a means for providing time limit information for automatically generating and providing information Test service system. 2. The apparatus or part for which the expiration date has been determined is a model expired device and / or a short-life component, and the term information is model expiration information and / or short-life component information. Item 2. A service system for providing information on fire-fighting equipment according to item 1. 3. The model expiration information and the short-life component information include a list of target properties, an expiration date, a candidate for a new device or component replacing the target device or component, and a cost estimate of the candidate.
The information provision service system for fire-fighting equipment according to claim 2, comprising at least one of them.